No prompt for unlock code! - Moto G Q&A, Help & Troubleshooting

Hi, I recently received an unlock code for my moto g. But when I put another sim in I don't get the prompt to enter my unlock code, just says no sim and "emergency calls only". I've tried rebooting and taking sim in and out.. I'm just wondering if it has something to do with me not being on a stock ROM, I'm using omniROM at the moment. Will I have to return to stock in order for it to pick up the other sim or is there another way to get the unlock code window up?

B0B0D said:
Hi, I recently received an unlock code for my moto g. But when I put another sim in I don't get the prompt to enter my unlock code, just says no sim and "emergency calls only". I've tried rebooting and taking sim in and out.. I'm just wondering if it has something to do with me not being on a stock ROM, I'm using omniROM at the moment. Will I have to return to stock in order for it to pick up the other sim or is there another way to get the unlock code window up?
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Is this a two-sim phone, or single sim phone? And, are you sure the sim is good. Tell us which device you have by model number.

Single sim xt1032. And yes it was one of my friends working sims..

I am wondering if the contact on the sim are just not lining up correctly. Do you have other sims to try just to get a feel of the percentage of those that work and those that do not? Testing with just two sims is not effective. You will need maybe 6 to get a metric. If 5 work and 1 doesn't then it is probably that sim.

Yeah I tried a few more. I just decided to revert back to stock and it worked straight away.. Thanks for your help anyway!

B0B0D said:
Yeah I tried a few more. I just decided to revert back to stock and it worked straight away.. Thanks for your help anyway!
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Click to collapse
Sorry it didn't work for you.

Related

No Sim Card?????

OK so hears my question I currently acquired a t moble htc sensation 4g from a friend who cant afford it anymore. I have a free phone with 250 mins a month and it uses at&t network found that out by the phone number look up.
My nephew also has a t mobile Sim it wouldn't dial out but didn't say no Sim.
I already know that the phone has to be unlocked to use other Sim cards and I did method 1 of unlocking my phone http://forum.xda-developers.com/showthread.php?t=1232107 but only the date was displayed instead of my Sim code now before I proceed with method 2 of unlocking I wanted to know if it would then recognize my Sim card and work or any other way to make it work before I use this method Please help.
jeffand123 said:
OK so hears my question I currently acquired a t moble htc sensation 4g from a friend who cant afford it anymore. I have a free phone with 250 mins a month and it uses at&t network found that out by the phone number look up.
My nephew also has a t mobile Sim it wouldn't dial out but didn't say no Sim.
I already know that the phone has to be unlocked to use other Sim cards and I did method 1 of unlocking my phone http://forum.xda-developers.com/showthread.php?t=1232107 but only the date was displayed instead of my Sim code now before I proceed with method 2 of unlocking I wanted to know if it would then recognize my Sim card and work or any other way to make it work before I use this method Please help.
Click to expand...
Click to collapse
I got the 'STRING: NOT FOUND' error on method one, so I moved to ADB Guide method and successfully unlocked it.
http://forum.xda-developers.com/showpost.php?p=16932972&postcount=2
Dhanu said:
I got the 'STRING: NOT FOUND' error on method one, so I moved to ADB Guide method and successfully unlocked it.
http://forum.xda-developers.com/showpost.php?p=16932972&postcount=2
Click to expand...
Click to collapse
Thanks for the reply but I am worried it wont reconize my sim card whether the phone is locked or not locked
any other ideas please help
jeffand123 said:
Thanks for the reply but I am worried it wont reconize my sim card whether the phone is locked or not locked
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If you unlock the phone, it will still work with the original SIM card.
One possible reason that the other T-Mobile SIM didn't work is that it might not have been a newer 4G-capable SIM card, or the contacts became dirty ( they can easily be cleaned with a pencil eraser).
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I am here: http://maps.google.com/maps?ll=32.585086,-117.117714
-Sent from my iPad using Tapatalk.

Sim Card Wont Unlock HELP!

I switched my Infuse over to MIUI from stock, first time ever trying to flash a rom, got it all done, put in my pin to unlock my sim card and it won't go past the unlocking sim screen it just sits there won't let me do anything, i take the sim out and phone works perfectly just can't text or anything.....any ideas how to fix it?
camaross1969 said:
I switched my Infuse over to MIUI from stock, first time ever trying to flash a rom, got it all done, put in my pin to unlock my sim card and it won't go past the unlocking sim screen it just sits there won't let me do anything, i take the sim out and phone works perfectly just can't text or anything.....any ideas how to fix it?
Click to expand...
Click to collapse
you have a pin to unlock your sim? sounds like a carrier thing...should still see and id your phone...try a new sim card...

[Q] SIM Unlock code not working

Hello all. I found a thread on how to pull the unlock code off my tmobile galaxy s 4g using the embedded information on the phone. I tried this code with no success so I decided to give tmobile a call to get the code. So today I get an email with the code and it is the same exact one that I pulled off the phone and it still doesnt work. It this point I do not know what else to do. I tried both the apps from the andriod store with no success(helroz/ SGS Unlock) one says null and the other is blank where the code supposed to be. Does anyone have any ideas? My phone is the samsung sgh-t959v tmobile galaxy s which has been ungraded to 2.3.6 via klies mini and is rooted via superoneclick 2.3.3-shortfuse. Any help is appreciated.
Flash back to stock and walk into a T-Mobile store with your phone and the email.
Posted from my SGS4G, thanks to Team Acid development
You need to have a different carriers SIM card to use the code. Find a buddy who has ATT and put that SIM in the phone. Reboot and enter the code. Presto you're now unlocked.
jeffsf said:
Flash back to stock and walk into a T-Mobile store with your phone and the email.
Posted from my SGS4G, thanks to Team Acid development
Click to expand...
Click to collapse
So I decided to call the store before wasting gas and I am glad I did. The agent said there is nothing that they can do and I must call customer case to resolve this. Let the drama begin...
hechoen said:
You need to have a different carriers SIM card to use the code. Find a buddy who has ATT and put that SIM in the phone. Reboot and enter the code. Presto you're now unlocked.
Click to expand...
Click to collapse
I used a digicel sim card that I have still active in another country (Jamaica) with the sim unlock attemps. The only other sim that I have laying around is an old metro pcs sim thats deactivated. I doubt it is the sim the phone is just not taking the code.
eh3forlife said:
I used a digicel sim card that I have still active in another country (Jamaica) with the sim unlock attemps. The only other sim that I have laying around is an old metro pcs sim thats deactivated. I doubt it is the sim the phone is just not taking the code.
Click to expand...
Click to collapse
So your running stock/rooted and you've tried another carriers card. OK. I'm not sure whether that SIM has to be able to get connection or not. Next step would be to borrow someones card. I know when I unlocked mine I just popped in an ATT sim. Entered the code and that was it.
So I just got off the phone with customer care. They are saying that the imei on my account dosent match the phone I am requesting the sim unlock for so they have to correct that first before resending the code again. But what I dont get is why when i pull the hex code off of the phone the code matches the first unlock code they gave me. Both these things seem to tell me that the code is correct but why isnt the phone accepting it? I have 5 attempts remaining left and I have tried to reset it from some threads that I see but with no luck. Hope I dont end up with a useless phone. If I run a custom rom on my phone will it unlock it that way?
You need to be on stock to get the phone to accept the unlock code so don't flash anything else.
not to hijack, I'm on remics rom. If i were to put in a sprint sim and enter the unlock code that would not work?
mikhail777 said:
not to hijack, I'm on remics rom. If i were to put in a sprint sim and enter the unlock code that would not work?
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Click to collapse
Nope because Sprint doesnt use sim cards.
eollie said:
Nope because Sprint doesnt use sim cards.
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Click to collapse
LOL.
owneddd lol. good to know
hechoen said:
You need to be on stock to get the phone to accept the unlock code so don't flash anything else.
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Click to collapse
not saying you're wrong, but it worked for me running a custom rom.
sent from within pure darkness
GFX.myst. said:
not saying you're wrong, but it worked for me running a custom rom.
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I've seen people running into issues with it on customs. Which one where you on?
hechoen said:
I've seen people running into issues with it on customs. Which one where you on?
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not sure, but i do know it was one of raver's roms. either the last audiophile rom or un-named rom. i've been a raver rom fan since the beginning until aokp came to our device.
sent from within the beast
Those are still stock based. That is why it worked.
eh3forlife said:
Hello all. I found a thread on how to pull the unlock code off my tmobile galaxy s 4g using the embedded information on the phone. I tried this code with no success so I decided to give tmobile a call to get the code. So today I get an email with the code and it is the same exact one that I pulled off the phone and it still doesnt work. It this point I do not know what else to do. I tried both the apps from the andriod store with no success(helroz/ SGS Unlock) one says null and the other is blank where the code supposed to be. Does anyone have any ideas? My phone is the samsung sgh-t959v tmobile galaxy s which has been ungraded to 2.3.6 via klies mini and is rooted via superoneclick 2.3.3-shortfuse. Any help is appreciated.
Click to expand...
Click to collapse
Happen to have the link to that thread you mentioned about pulling the unlock code off the SGS? Thanks! :fingers-crossed:
Never mind as I found the thread here: http://forum.xda-developers.com/showthread.php?t=980157

SIM Unlock - Your phone is not yet personalized. ???

Purchased a used D850 that was supposedly unlocked. Is there any way to verify other than trying other SIMS (which I don't have)? Picked up a code from an eBay seller and when I enter 2945#*850# each of the 5 menu items returns "Your phone is not yet personalized" with "Dismiss" as the only option.
joarce said:
Purchased a used D850 that was supposedly unlocked. Is there any way to verify other than trying other SIMS (which I don't have)? Picked up a code from an eBay seller and when I enter 2945#*850# each of the 5 menu items returns "Your phone is not yet personalized" with "Dismiss" as the only option.
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Click to collapse
You need to put a non AT&T sim in it to find out.
hyelton said:
You need to put a non AT&T sim in it to find out.
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Click to collapse
I put in a PagePlus (Verizon) SIM and phone booted normally (AICP Lollipop) and there is no service; there wasn't any message about SIM.
joarce said:
I put in a PagePlus (Verizon) SIM and phone booted normally (AICP Lollipop) and there is no service; there wasn't any message about SIM.
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Click to collapse
Well there is your problem, You can't use the D850 on PagePlus/Verizon... Verizon is CDMA carrier not GSM. The only reason why Verizon uses sim cards is for LTE.
You'd only be able to use a VS985 or a LS985 on page plus.
hyelton said:
Well there is your problem, You can't use the D850 on PagePlus/Verizon... Verizon is CDMA carrier not GSM. The only reason why Verizon uses sim cards is for LTE.
You'd only be able to use a VS985 or a LS985 on page plus.
Click to expand...
Click to collapse
I am aware of that.
I switched from PagePlus (Verizon) using the VS985 to Cricket (AT&T) using the D850 with the Cricket SIM. The person I bought the D850 from said it was SIM unlocked and I'm trying to verify that; I've purchased an unlock code for the D850, but when I dial the code I mentioned above each of the five options returns the "Your phone is not yet personalized" message with the only option being "Dismiss."
You then told me to insert a non-accepted SIM so I inserted the PagePlus (Verizon) SIM.
joarce said:
I am aware of that.
I switched from PagePlus (Verizon) using the VS985 to Cricket (AT&T) using the D850 with the Cricket SIM. The person I bought the D850 from said it was SIM unlocked and I'm trying to verify that; I've purchased an unlock code for the D850, but when I dial the code I mentioned above each of the five options returns the "Your phone is not yet personalized" message with the only option being "Dismiss."
You then told me to insert a non-accepted SIM so I inserted the PagePlus (Verizon) SIM.
Click to expand...
Click to collapse
Ahh so you where just testing? Well using a Verizon system to test is not a good test. But wait your trying using a Cricket sim? A D850 does not have to he unlocked to work on Cricket, AT&T Go Phone, H20 and other AT&T mvnos. It just works.
If your trying to use a non AT&T/mvno sim then it would need to be unlocked like if you wanted to use T-Mobile.
Also if the phone is locked you CANT unlock it using a custom ROM, you have to flash it back to stock. But if your using it on Cricket the phone doesn't have to be unlocked.
hyelton said:
Ahh so you where just testing? Well using a Verizon system to test is not a good test. But wait your trying using a Cricket sim? A D850 does not have to he unlocked to work on Cricket, AT&T Go Phone, H20 and other AT&T mvnos. It just works.
If your trying to use a non AT&T/mvno sim then it would need to be unlocked like if you wanted to use T-Mobile.
Also if the phone is locked you CANT unlock it using a custom ROM, you have to flash it back to stock. But if your using it on Cricket the phone doesn't have to be unlocked.
Click to expand...
Click to collapse
I want to unlock the D850 for international use, specifically using LTE Band 1. The "Your phone is not yet personalized" message only appears when I boot the stock ROM; I can't access the menu in any custom ROM.
joarce said:
I want to unlock the D850 for international use, specifically using LTE Band 1. The "Your phone is not yet personalized" message only appears when I boot the stock ROM; I can't access the menu in any custom ROM.
Click to expand...
Click to collapse
So your using the back to stock guide and going 100% completely back to stock before trying by using the tot method right?
So are you trying to use the Verizon sim to unlock it? If so that might be a problem and you'd need something like a T-Mobile sim
hyelton said:
So your using the back to stock guide and going 100% completely back to stock before trying by using the tot method right?
So are you trying to use the Verizon sim to unlock it? If so that might be a problem and you'd need something like a T-Mobile sim
Click to expand...
Click to collapse
Yep, it had Lollipop when I got it, so I tot'ed back to KK.
The seller of the unlock code's instructions indicate their code will work with the Cricket SIM or an "unapproved" SIM, so I restored stock KK and entered the 2945etc code and received the message that is the title of this thread.
Perhaps the phone is already unlocked, as the person from whom I bought it said it was. I don't know this to be true, so I'm trying to verify before travel.
joarce said:
Yep, it had Lollipop when I got it, so I tot'ed back to KK.
The seller of the unlock code's instructions indicate their code will work with the Cricket SIM or an "unapproved" SIM, so I restored stock KK and entered the 2945etc code and received the message that is the title of this thread.
Perhaps the phone is already unlocked, as the person from whom I bought it said it was. I don't know this to be true, so I'm trying to verify before travel.
Click to expand...
Click to collapse
The only way to verify is use a T-Mobile sim or non USA sim.
hyelton said:
The only way to verify is use a T-Mobile sim or non USA sim.
Click to expand...
Click to collapse
Ya I figured, it's just interesting that the seller of the SIM unlock said it would work with the Cricket SIM.
joarce said:
Ya I figured, it's just interesting that the seller of the SIM unlock said it would work with the Cricket SIM.
Click to expand...
Click to collapse
You can get a T-Mo sim for free. Either go into a T-Mo store, or get one on their site.
I inserted a T-Mobile SIM and dialed 2945#*850# and after selecting each of the five options I recieved the "Your phone is not personalized" message.
Perhaps the phone is already unlocked? The carrier logo at the top left of the screen said T-Mobile, and when I went into Settings/About Phone it said T-Mobile LTE.
joarce said:
I inserted a T-Mobile SIM and dialed 2945#*850# and after selecting each of the five options I recieved the "Your phone is not personalized" message.
Perhaps the phone is already unlocked? The carrier logo at the top left of the screen said T-Mobile, and when I went into Settings/About Phone it said T-Mobile LTE.
Click to expand...
Click to collapse
Your phone is unlocked. If your phone was locked when you turn it on it will tell you. I'm not sure but that code I don't think has anything to do with unlocking lol. You never enter a code in the dailer. You always just enter your unlock code when you boot your phone.
Your phone is unlocked or you wouldn't be seeing the T-Mobile network.
I'm having a similar situation. I have the 851, and I'm receiving this same message. The phone was locked to T-Mobile, but I want to use it for Metro. Please help.
joarce said:
Purchased a used D850 that was supposedly unlocked. Is there any way to verify other than trying other SIMS (which I don't have)? Picked up a code from an eBay seller and when I enter 2945#*850# each of the 5 menu items returns "Your phone is not yet personalized" with "Dismiss" as the only option.
Click to expand...
Click to collapse
Call the original carrier of the phone, they should be able to get the unlock code. If not them, call ur carrier.
shortay85 said:
I'm having a similar situation. I have the 851, and I'm receiving this same message. The phone was locked to T-Mobile, but I want to use it for Metro. Please help.
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Click to collapse
You would have to contact T-Mobile
Sent from my iPhone using Tapatalk
hyelton said:
Also if the phone is locked you CANT unlock it using a custom ROM, you have to flash it back to stock. But if your using it on Cricket the phone doesn't have to be unlocked.
Click to expand...
Click to collapse
I got unlocked code from AT&T but did not get the unlock screen when I boot the phone with other sim card. The unlock did not work when I get to the unlock screen by dialing a special code. After reverting the phone to a stock ROM, the unlock works as the instruction that come with the unlocked described. Thanks

Moto G 7 Power - Is there a way to bypass Tmobile's unlock app?

I bought a Moto G 7 from T-Mobile 5 months ago, but now I'm travelling abroad and can't use any local sim card because its sim locked and T-Mobile's won't unlock it for me. Is there any way to bypass that application?
When I insert the new sim card I get a screen saying that I can unlock it remotely (it is denied on that app). All I need to how to type the code to unlock it.
Lol help me out on a code i broke my bold n1 couple weeks ago and have this g7 power its locked thru metropcs BUT the bootloader is unlocked and you can flash the latest "RETAIL" rom follow link mirrors.lolinet.com/firmware/moto/ocean/official/RETAIL/
And after flashin put your new carrier sim into phone then youl be prompt to type in network unlock code..
#helpyouhelpme lol
dxpeboiiii said:
Lol help me out on a code i broke my bold n1 couple weeks ago and have this g7 power its locked thru metropcs BUT the bootloader is unlocked and you can flash the latest "RETAIL" rom follow link mirrors.lolinet.com/firmware/moto/ocean/official/RETAIL/
And after flashin put your new carrier sim into phone then youl be prompt to type in network unlock code..
#helpyouhelpme lol
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PM me and I'll help you
MarceloNascimento said:
PM me and I'll help you
Click to expand...
Click to collapse
I did id appreciate it alot
Hello. I`ll use this thread because of I have same issue. I flashed my metropcs with retail firmware and now it prompts me for code. Is it possible to be unlocked in that way?
So, just an update: I managed to replace the moto g power os, so now I have it debranded but it keeps asking for a code to unlock the sim card. I bought the Pantech UCC 2.0 (which was supposed to generate the code) but it didn't work. So now I'm looking for something to generate that code
If anyone got any tool or device that generates that for the moto g 7 power please let me know.
MarceloNascimento said:
So, just an update: I managed to replace the moto g power os, so now I have it debranded but it keeps asking for a code to unlock the sim card. I bought the Pantech UCC 2.0 (which was supposed to generate the code) but it didn't work. So now I'm looking for something to generate that code
If anyone got any tool or device that generates that for the moto g 7 power please let me know.
Click to expand...
Click to collapse
I`m in the same situation. But I`m even not sure that will evade the original unlock app.
71evin said:
I`m in the same situation. But I`m even not sure that will evade the original unlock app.
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Click to collapse
After the debranding (installing the original os) the unlock app is no longer avaiable, so I get the default window asking for the code. Thing is I don't have the code
MarceloNascimento said:
After the debranding (installing the original os) the unlock app is no longer avaiable, so I get the default window asking for the code. Thing is I don't have the code
Click to expand...
Click to collapse
I mean I`m not sure that it is possible this phone to be unlocked by code since originally it is implemented to be unlocked by app.
I do believe it is possible since its the same screen I've seen on so many other apps. The unlock app was a mod Tmobile delivered with the version of the android operating system. When I replaced it, it went back to the default screen, so all I need now is a way to generate that code, it seems

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