[Q] Back button freezes and becomes unresponsive in all apps - Nexus 5 Q&A, Help & Troubleshooting

My Nexus 5 has been experiencing this issue for months now. It happens in all apps (especially Facebook, WhatsApp and Jeffit). I press the back button and it freezes, meaning I can't press anything other than the home button to exit the app. This will then repeat itself time and time again until I eventually turn the phone on and off. This will solve the issue for a few minutes until it starts again.
I tried factory reset and it was fine for a short while and then began again. I've tried to see what app it could be, but from Google searches it seems like other people have it too and no one has a solution? There didn't seem to be a thread on it on XDA so wanted to see if anyone has managed to fix it?
I haven't got anything custom on my phone and it isn't rooted. It's so frustrating and it's ruining and otherwise flawless experience with the Nexus 5. I'm pretty sure it started after the Kit Kat update.

Related

Search/Quick Search Button going crazy!

Anybody experiencing the "quick search" box coming up at random. I've had this issue since flashing to JH7 (both the unofficial samfirmwares version and 'real' version).
It literally goes crazy, goes to the quick search screen and blinks like 5 times, then stays on the quick search screen, until i press back.
I had this problem with the home button on JF6 and it went away in JH3 but now appears to be back for me in JH7
Ever since I left stock my search screen randomly pops up. I truly can't find a pattern. I used to think I was accidentally hitting it but I've seen the search screen pop up while the phone was just sitting there while plugged into the computer.
I've gone days without it happening and I've seen it happen multiple times within a day. It's very odd and bothersome!
I have the problem as well and I'm not rooted so I think its just a issue with or without root
Sent from my SAMSUNG-SGH-I897 using XDA App
I think it's a hardware issue.
First phone I got, has this problem with "home" button, sometimes 10-15 times/minute. Changed after 2 weeks, home button is fine but "search" button coming up at random, and also has random shut down issue (4 shut downs within a hour). Changed again, now this phone is perfect, no shut down anymore, no search button issue.
BTW, all three phones run stock rom, not rooted, update to JH7 yesterday and so far no problem at all.
i'm the OP, and now it happens less than it was before. haven't changed ROMs--been running Cog 2.2 Beta 7, but this has been happening ever since JH7.
i notice it gets super crazy when using the stock browser. what i've done is seriously press it manually very hard when it happens, until it goes to voice search. then do it again and again. thinking maybe the button is stuck down there.

[UGG!] Back button is driving me insane!

My back button is freaking out. It randomly presses and it sucks. I can't do much of anything on my phone because of it. Started happening last night and has lasted all through the day doing the same thing. Open an app and use it for a few seconds then it hammers the back button. (Or long presses it.) Doesn't matter which app, and sometimes no app, just the main screen.
Why is this happening? It had been working great. When I was on 2.3.2 it happened a couple of times and then quit. Now it won't stop. I've cleaned the screen several times. Wash my hands like crazy. Reboot, pulled battery...
happened to me after i restored apps with mybackup. i don't know if it was a specific app or something to do with mybackup. couldnt be bothered finding which app it was, so just factory reset to fix it.
this thread might be related
http://forum.xda-developers.com/showthread.php?t=952535
I've seen that thread and tried to tighten screws but none were loose. I hoped to not reset...
The model working at The best buy store here has this issue bad. The back button simple doesn't work unless pressed extremely hard, enough to almost break the phone. The other 3 buttons work just fine though.
My back button is also less sensitive than the other buttons.
I can even use the phone with gloves, only the back button doesn't work.
I found one thread that said to turn off animation. I did but it didn't stop. It did seem to slow it down. Now it seems to have stopped for today.
i had this issue with my home button. it's a hardware issue not caused by any apps you've downloaded. you're going to have to call samsung and have them fix yours unfortunately. they won't send out a new one they require you to send yours in for repair and for them to ship it back out to you =/
my 1st ns had problem with back button with my second ns back button works great

[Q] Back button keeps blinking(and vibrating)

So my Nexus S 4g been mighty stable, til this morning. i check my bank account on my phone then all the sudden, the back button starts blinking like crazy, and everything goes back if i open anything, and the vibrate feedback can be felt like rapid fire. So I hold the button so I can actually power off the phone into recovery.
Its still blinking, so I hold it down so it sends only one signal, so i can change my kernel back from Netarchy 1.3.7 to 1.3.6 where it still does it. Repeat to Mathkids. I also wiped the cache partition, and dalvik cache for this one. havent tried stock yet.
Anyone ever have this problem. Its still doing it. Thinking about going to stock and returning phone.
And if I do return it, do I have to unroot, and relock the bootloader?
tried stock kernel, did a few backups, formatted everything agian, turned back to stock and it hasnt stopped.
did notice tho if my hand or thumb got close to the back button, but didnt touch it, it would stop blinking. maybe it needs a heat sensative calibration? it wont stop flickering no matter what
It seems to be related to this issue: www.google.com/support/forum/p/Google+Mobile/thread?tid=49e8ca84071d51a4&hl=en
Im having exactly the same problem, but with the searh button. In the Google thread a Google employee has replied, and according to him they're working on a fix (software related). This was posted a couple of weeks ago, i bet the fix is issued in 2.3.5, set to rls in the upcoming days.
For me the search button flickering seems to be related to how long the screen has been on, i.e. how warm it is. I can use it perfectly for 20-30min, but then its unusable for the next five. I discovered the relationship between screen on time and the flickering like a day ago and it may be incorrect. The Google employee says it is a software issue, but i dont hold my hopes high.
I was having this problem with the search button.
I goofed up something on the phone and ended up reflashing it back to stock like 5-6 times in the course of a night.
Ever since then, I havent had the issue pop up even once.
I also have read that it has to do with the NFC contacts on the battery cover. Someone was able to supposedly fix this by preventing the contacts from touching their corresponding contacts on the phone.

a510 power button problem

Hi dear community!
Got a problem with the power button of my a510. Sometimes when the device is in standby and I want to switch it on by pressing the power button nothing happens and rest totally unresponsive. I have to push it like 10-20 times and even connect the charger to get reaction. Once the device is switched on the power button works normal. I suppose its some kind of freezing of the device in standby mode that blocks the power button. Is it a common problem and what can I do? Thanks in advance for advise!
First thing I would try is to reboot it (press power button for a few second and let it shut down, then restart it). If this is not helping I would hardreset it (reset hole left to power/usb-connector).
And if not this is making it better make a factory reset (from the settings). Keep in mind that you will loose all data and have to start from scratch with your tablet.
Thanks! One question though, do the hardreset from the hole left to power/usb-connector do the same thing as factory reset from the settings - loosing all the data?
ozonbg said:
Thanks! One question though, do the hardreset from the hole left to power/usb-connector do the same thing as factory reset from the settings - loosing all the data?
Click to expand...
Click to collapse
Nope. The pinhole reset thingee is similar to the reset button on a CPU. It simply hard reboots the system (supposedly used when the device freezes, since we can't "pull the battery" like what we do with phones).
Reading through your OP though, I actually recommend sending the tablet back to the shop. I don't have that, nor have I heard of that issue.
I don't have this problem, you'd better send it to service.
I think I found the problem wnen seeing the log from the device. It's a freezing situation. The device become unresponsive and that's why the power button doesnt work when pressed. After second long press it reboots the device. So the button works.
In one of those freezings console says: Unsafe JavaScript attenmp to access frame with URL.. So I disabled java in the stock browser and will keep reading log for further freezes.
hi i was getting that issue.
a factory reset stopped it but recently it came back.
im overseas for 2 months asking acer the immeditaely said to return device for repair.
have to wait now.
Also jist the other day i got three freezes screen went pink completely.
once it went yellow.
i would sugest talk to acer as i know mine now is def faulty after the screen issue.
Hi,
so I realized that a couple of days after buying the thing I disabled some of the apps that comes with it in order to save some RAM, but maybe disabling them causes other apps to misbehave. And thats why sometimes device freezes compleatly. Now I'm checking this theory. Sorry for my English.
What did you use to disable them?
From settings - > apps, then choose a system app and there is a option to disable it.
Another thing. So I'm playing a lot and when some game suddenly stop responding I force closing it. Even this game is already closed after like 10-15min. the device freezes and only rebooting it saves the situation.
ozonbg said:
Hi,
so I realized that a couple of days after buying the thing I disabled some of the apps that comes with it in order to save some RAM, but maybe disabling them causes other apps to misbehave. And thats why sometimes device freezes compleatly. Now I'm checking this theory. Sorry for my English.
Click to expand...
Click to collapse
I disabled alot of stock apps as well. My tab is running fine though. You can maybe list down what you've disabled and I'll confirm if they're disabled on mine too?
Couple of days observation lead me to the conclusion that the freezing is due to unresponding processes left in the memory most likely a high demanding 3d games such Dead trigger, Asphalt 7 or Dark knight.
Edit:
It might be a bad freezing flash player mostly used through stock browser.
i tried this way too..but it freezes also when it's fresh from a hard reset
i don't know if it's an app issue...or whatever.
but i just got a new a510 as replacement of my old one that kept freezing...and also this replacement keeps freezing
i didn0t disable any native app...nor installed any new app. just got it...and freezes the same.
When watching flash video in stock browser and when exit watching, the browser sometimes freezes and needs to be force closed to function again. When left whitout force closing it eventually after some time causes general freeze. That's happening also when a game crashes and left in memory that way. Needs to force close everything that crashes. For example when watching HD Cams in Earthcam.com often browser crashes when closing it or when I play Tower Defense game crashes a lot. Afterwards the whole system freezes.
That's my assumption as above all monitoring I've done.
Let's hope Acer will have fix in Jelly Bean update.
in the newer firmwares are freezes still found? i noticed that all my italian friends stuck with 1044 experience them...maybe later ones solve it?
There is no new firmware, but will be most likely.
there are lots of ota after 1.044 ww.
germany is at 1.099 stock....
i'd like to hear something from who uses it ...

Nexus 5 Keeps restarting

Hey guys,
I've found others complaining about the same issues but no resolutions. My phone constantly restarts itself after updating to 5.0
Attached is a video of my phone constantly looping: never mind I can't attach the link because i'm a new user. If you search nexus 5 keeps restarting on youtube you'll see it
Someone posted a trick where if you constantly tap the power button it'll turn on. It works for me, but it only delays the restarts, as soon I stop it turns off. I seriously need some help this is getting out of control. I've tried booting it in safe mode and no luck either, it still restarts itself. I've restored the phone as well, no luck. Hoping for a magic trick or something.
alexkarim said:
Hey guys,
I've found others complaining about the same issues but no resolutions. My phone constantly restarts itself after updating to 5.0
Attached is a video of my phone constantly looping: never mind I can't attach the link because i'm a new user. If you search nexus 5 keeps restarting on youtube you'll see it
Someone posted a trick where if you constantly tap the power button it'll turn on. It works for me, but it only delays the restarts, as soon I stop it turns off. I seriously need some help this is getting out of control. I've tried booting it in safe mode and no luck either, it still restarts itself. I've restored the phone as well, no luck. Hoping for a magic trick or something.
Click to expand...
Click to collapse
How did you solve this problem ? i have the same problem.
Sounds like the power button is stuck. It is not a software issue.
I had the exact problem yesterday. I fixed it by pressing the power button a bit harder than normal (you may have to disassemble the device as I did), and the button works normally again.

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