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[Q] PC won't recognise phone, but Moto Tool will

I need to restore to stock firmware to get Lollipop, but adb won't recognise my phone in cmd, thus I can't follow this guide: http://forum.xda-developers.com/showthread.php?t=2542219 . I installed the Motorola Drivers from here: http://forum.xda-developers.com/showthread.php?t=2550635 , and I have the Motorola Device Manager installed. MotoTool picks up my device and is able to boot it into fastboot and install CWM or TWRP, but when I try to flash stock recovery using MotoTool it either gives me a 'no command' screen or doesn't work at all. Anyone having the same problem/know how to fix this? I'm on the Moto G 2013 XT1032 British retail.
EDIT: I fixed it! I replaced Moto Tool's stock recovery with the one that was included in here: http://forum.xda-developers.com/show...3#post54872143 then used Moto Tool to flash it, as that recognised my phone. I could then download the OTA as normal and installed it like a regular update. Enjoying Lollipop!

If the phone is in fastboot mode, try using fastboot commands on your computer. At the command prompt, type fastboot devices to see of your phone's serial # appears.

Do you have USB debugging enabled in settings?
Are you opening cmd in the directory where fastboot and adb were installed?
Are you sure you installed adb and fastboot correctly?

audit13 said:
If the phone is in fastboot mode, try using fastboot commands on your computer. At the command prompt, type fastboot devices to see of your phone's serial # appears.
Click to expand...
Click to collapse
SammyP6 said:
Do you have USB debugging enabled in settings?
Are you opening cmd in the directory where fastboot and adb were installed?
Are you sure you installed adb and fastboot correctly?
Click to expand...
Click to collapse
Yes to both of these, I was in fastboot and 'adb devices' came back with nothing even though I was in the directory where adb and fastboot were installed and the phone had USB debugging enabled. I fixed it a different way though, I replaced Moto Tool's stock recovery with the one that was included in here: http://forum.xda-developers.com/showthread.php?p=54872143#post54872143 then used Moto Tool to flash it as that recognised my phone. I could then download the OTA as normal and installed it like a regular update.

Adb commands won't work when the phone is in fastboot mode from what I have seen.

audit13 said:
Adb commands won't work when the phone is in fastboot mode from what I have seen.
Click to expand...
Click to collapse
They didn't work at all, no matter what mode I was in. All sorted now though.

Fithboy said:
They didn't work at all, no matter what mode I was in. All sorted now though.
Click to expand...
Click to collapse
It's great you that got the issue sorted out.
Post your solution in case it may help other users down the road. Thanks.

[Q] Stuck in boot loop, can't detect in ADB or fastboot

Hey guys, I really need some help here, I'm not good at any of this stuff - my OPO just randomly got stuck on a boot loop, I have never played with the USB debugging or any of that or tried to flash anything else, I was using just stock cyanogen.
I've been reading around and I've downloaded all the drivers but still can't detect the device when I do the Shift + Right Click --> Run CMD "fastboot devices" or "adb devices".
I never enabled options such as the USB debugging or anything else, can someone please help me out? I'm really clueless to all of this stuff.

You must first put your phone in fastboot mode.
To put your phone in fastboot mode, turn it off, and then hold power+volume down until you get a screen with only the cyanogenmod logo. If you get to this screen, you're in fastboot mode. If you have installed the proper drivers in your computer, you should be able to connect to the phone from your computer. Connect your usb cable to the phone and the computer, open a dos box and type "fastboot devices". If you get a series of letters and numbers then you're OK.

jchen221 said:
Hey guys, I really need some help here, I'm not good at any of this stuff - my OPO just randomly got stuck on a boot loop, I have never played with the USB debugging or any of that or tried to flash anything else, I was using just stock cyanogen.
I've been reading around and I've downloaded all the drivers but still can't detect the device when I do the Shift + Right Click --> Run CMD "fastboot devices" or "adb devices".
I never enabled options such as the USB debugging or anything else, can someone please help me out? I'm really clueless to all of this stuff.
Click to expand...
Click to collapse
joanquro said:
You must first put your phone in fastboot mode.
To put your phone in fastboot mode, turn it off, and then hold power+volume down until you get a screen with only the cyanogenmod logo. If you get to this screen, you're in fastboot mode. If you have installed the proper drivers in your computer, you should be able to connect to the phone from your computer. Connect your usb cable to the phone and the computer, open a dos box and type "fastboot devices". If you get a series of letters and numbers then you're OK.
Click to expand...
Click to collapse
This, except that's the wrong button combo (power + volume down is for recovery). Use power + volume up to get to fastboot mode and then try the "fastboot devices" command.

Heisenberg said:
This, except that's the wrong button combo (power + volume down is for recovery). Use power + volume up to get to fastboot mode and then try the "fastboot devices" command.
Click to expand...
Click to collapse
I'm sorry for this mistake.

joanquro said:
You must first put your phone in fastboot mode.
To put your phone in fastboot mode, turn it off, and then hold power+volume down until you get a screen with only the cyanogenmod logo. If you get to this screen, you're in fastboot mode. If you have installed the proper drivers in your computer, you should be able to connect to the phone from your computer. Connect your usb cable to the phone and the computer, open a dos box and type "fastboot devices". If you get a series of letters and numbers then you're OK.
Click to expand...
Click to collapse
Thanks for your advice. This is the big problem I'm having, I've downloaded the SDK slim, and the driver manager and the 15 second installer things and installed all of them but still can't manage to detect my phone on fastboot.

jchen221 said:
Thanks for your advice. This is the big problem I'm having, I've downloaded the SDK slim, and the driver manager and the 15 second installer things and installed all of them but still can't manage to detect my phone on fastboot.
Click to expand...
Click to collapse
What command are you using while in fastboot mode?

Heisenberg said:
What command are you using while in fastboot mode?
Click to expand...
Click to collapse
I'm using both
fastboot devices
adb devices
Fastboot devices comes back with nothing in the CMD box, ADB devices gives a message that says 'Devices:' but there are none listed.

jchen221 said:
I'm using both
fastboot devices
adb devices
Fastboot devices comes back with nothing in the CMD box, ADB devices gives a message that says 'Devices:' but there are none listed.
Click to expand...
Click to collapse
There's no point in using adb commands in fastboot because only fastboot commands work. What drivers do you have installed?
XDA Moderator
Transmitted via Bacon

Heisenberg said:
There's no point in using adb commands in fastboot because only fastboot commands work. What drivers do you have installed?
XDA Moderator
Transmitted via Bacon
Click to expand...
Click to collapse
I've looked around for all sorts of drivers, I have the universal ADB, android SDK slim or something, is there a specific one I need?

jchen221 said:
I've looked around for all sorts of drivers, I have the universal ADB, android SDK slim or something, is there a specific one I need?
Click to expand...
Click to collapse
Uninstall whatever drivers you have installed, reboot your PC, install these drivers, reboot your PC, connect your phone, test fastboot (fastboot devices).

Heisenberg said:
Uninstall whatever drivers you have installed, reboot your PC, install , reboot your PC, connect your phone, test fastboot (fastboot devices).
Click to expand...
Click to collapse
I tried that, but again no response in CMD when I type fastboot devices.
Although I just tried and am able to boot into recovery mode, would I be able to do some sort of factory reset there? I've already tried to wipe user data but I'm still getting a bootloop there.

jchen221 said:
I tried that, but again no response in CMD when I type fastboot devices.
Although I just tried and am able to boot into recovery mode, would I be able to do some sort of factory reset there? I've already tried to wipe user data but I'm still getting a bootloop there.
Click to expand...
Click to collapse
I can't remember what capabilities the stock recovery has, but if it's there it's worth trying.

jchen221 said:
I tried that, but again no response in CMD when I type fastboot devices.
Although I just tried and am able to boot into recovery mode, would I be able to do some sort of factory reset there? I've already tried to wipe user data but I'm still getting a bootloop there.
Click to expand...
Click to collapse
Heisenberg said:
I can't remember what capabilities the stock recovery has, but if it's there it's worth trying.
Click to expand...
Click to collapse
I managed to get it to work after resetting a bunch of the options, thanks so much for your help with this (even if I didn't get it to fastboot mode)

I have the same problem.
jchen221 said:
I managed to get it to work after resetting a bunch of the options, thanks so much for your help with this (even if I didn't get it to fastboot mode)
Click to expand...
Click to collapse
Hey bro, I have the same problem. Can you please explain me how did you resolve it? This would be of great help. Thanks.

pavanakshay said:
Hey bro, I have the same problem. Can you please explain me how did you resolve it? This would be of great help. Thanks.
Click to expand...
Click to collapse
for me too bro same problem please help me
---------- Post added at 08:28 AM ---------- Previous post was at 08:25 AM ----------
Heisenberg said:
Uninstall whatever drivers you have installed, reboot your PC, install these drivers, reboot your PC, connect your phone, test fastboot (fastboot devices).
Click to expand...
Click to collapse
i too having the same problem bro the driver link is not working please send me the link thankyou in advance

i am also facing the same problem that phone loops into fast boot mode whenever turned on i do totally every kind of drivers softwares and etc like tenorshare but all in vain i guess at last that phone must be enabled usb debuging in order to be detected as a active adb device,i pratically do this stuff by using another phone with enabled debuging and it was an active device andd can be processed further but when i disabled the usb debugging of same phone it was not working with adb interface i hope you understand,,,,but a miracle happenend i removed the battery for about a week and suddenly i pluged and try to turn it on hola it starts from roms boot logo

HELP!!!!! Stuck on bootloop and fastboot not working
i was flashing twrp on infinix s4 withfast boot. after flashing the device is stuck on bootloop. the recovery is not accessible (i press the key combo nothing happens) and fastboot combination is also not working. i tried connecting it with adb cmd and ran the command "adb reboot bootloader" but no device is detected.
ps: the link for drivers is broken

bricked shield?

hi guys,
i my shield is stuck on the nvidia logo when booting normally, if it brings up the bootloader, it shows unlocked but hitting continue caused it to freeze on the screen, recovery freezes on nvidia logo and fastboot protocol just brings it back to this screen. i orginally installed twrp and it confirmed successful flash of new os .... on reboot it bricked to its now state, i cant get into twrp or get my pc to see it to install a new copy
anyone got any ideas
thanks

@Fairmax don't click continue, it freezes because there is nothing to continue to, as long as you can enter bootloader your device isn't fully bricked. So, to fix your problem you will have to download official ROM from nvidia's site (https://developer.nvidia.com/shield-open-source find your model and click recovery images).
When you download latest ROM unzip it and follow the textual guide, but, there will be one file missing (i can't remember which one, user data maybe or something like that), don't worry and just continue with the next step. After you flash just reboot to system by holding power button. Good luck !

i cant seem to get it to be recognised by windows all i get is this-- Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.--
trying to install nvidia usb driver via have disk bring up an error that the file is not usable with x64 system

ok after many driver reinstall iv got device manager to say android adb interface but still not showing on on device list in cmd

Fairmax said:
ok after many driver reinstall iv got device manager to say android adb interface but still not showing on on device list in cmd
Click to expand...
Click to collapse
Which command did you type in?

fpozar said:
Which command did you type in?
Click to expand...
Click to collapse
adb devices shows no devices
i tried the 3 different option in the driver install which was android adb, bootloader, and something else and nothing shows in devices. i tried it on my laptop and a different cable and cant get adb to list the device :crying:

Fairmax said:
adb devices shows no devices
i tried the 3 different option in the driver install which was android adb, bootloader, and something else and nothing shows in devices. i tried it on my laptop and a different cable and cant get adb to list the device :crying:
Click to expand...
Click to collapse
Well of course adb devices shows no devices because you are not actually in adb mode, you are in the bootloader mode. Just download minimal fastboot and adb, install it and extract recovery image into the folder where you installed minimal adb and fastboot (you don't need any other drivers).After you did this and your device is in bootloader and connected, click on the path in your fastboot & adb folder and delete everything and type cmd. No need to do adb devices, just proceed with fastboot flash ...

fpozar said:
Well of course adb devices shows no devices because you are not actually in adb mode, you are in the bootloader mode. Just download minimal fastboot and adb, install it and extract recovery image into the folder where you installed minimal adb and fastboot (you don't need any other drivers).After you did this and your device is in bootloader and connected, click on the path in your fastboot & adb folder and delete everything and type cmd. No need to do adb devices, just proceed with fastboot flash ...
Click to expand...
Click to collapse
ah now that makes sence....silly me i dont do this very often . so fastboot saw device and iv uploaded all parts of the recovery image and rebooted but it is still stuck on the nvidia logo, that was the original file so now il try 5.2.0 and see if that works

Fairmax said:
ah now that makes sence....silly me i dont do this very often . so fastboot saw device and iv uploaded all parts of the recovery image and rebooted but it is still stuck on the nvidia logo, that was the original file so now il try 5.2.0 and see if that works
Click to expand...
Click to collapse
You can also try flashing twrp and then lineageos or something from twrp.

fpozar said:
You can also try flashing twrp and then lineageos or something from twrp.
Click to expand...
Click to collapse
good news after a few hours of trying (usb dropped connection a few times then battery died) it finally works again .....been over 2 years since iv had this shield running after nvidia did the recall , now goto put a different rom on there so it dosnt update and kill itself

Hello I had a similar issue with my k1 tablet and ended up flashing factory images via adb fastboot and all flashed fine. Now my tablet is stuck on the boot screen with the green and white nvidia logo. How long does it take to boot please?

I have same issue too. I can load TWRP and flash the other partitions but TWRP shows un-mountable partitions and even a full stock ROM flash will not allow it to boot. I have a similar issue with a recall tablet. what did you do to fix it?

fastboot cannot recognize device but adb can

usb debugging is enabled on device. running latest version of adb, fastboot. Have tried on both mac and win10 but same issue on both.
Oneplus 7 pro is running 10.3.0GM21AA
>fastboot devices
>adb devices
List of devices attached
966c8016 device
Trying to use fastboot to flash patched magisk img and install magisk.

Do you enter in fastboot in phone?
Sent from my GM1910 using Tapatalk

Yes tried from bootloader as well

fustyler said:
Yes tried from bootloader as well
Click to expand...
Click to collapse
bootloader-fastboot mode is the only time fastboot commands will work. I know you tried this "also". But I feel you are wasting your time trying to run fastboot when phone is booted (instead of focusing on the situation where fastboot should actually be working). adb and fastboot will not work at the same time by definition. Also, debugging does not need to be enabled for fastboot (only for adb).

redpoint73 said:
bootloader-fastboot mode is the only time fastboot commands will work. I know you tried this "also". But I feel you are wasting your time trying to run fastboot when phone is booted (instead of focusing on the situation where fastboot should actually be working). adb and fastboot will not work at the same time by definition. Also, debugging does not need to be enabled for fastboot (only for adb).
Click to expand...
Click to collapse
I have tried it from bootloader and still the same on my pc it just says waiting for device.
What else can I try?

fustyler said:
I have tried it from bootloader and still the same on my pc it just says waiting for device.
What else can I try?
Click to expand...
Click to collapse
Try a different cable, different USB port. Fastboot can be finicky sometimes. You can also go to Windows Device Manager, find the device, and see if you can manually select the drivers. There is a generic Android device driver that sometimes gets fastboot to work properly on some of my past devices. This is on Windows 7, haven't done this on WIn 10 yet, so not sure if it is exactly the same.

redpoint73 said:
Try a different cable, different USB port. Fastboot can be finicky sometimes. You can also go to Windows Device Manager, find the device, and see if you can manually select the drivers. There is a generic Android device driver that sometimes gets fastboot to work properly on some of my past devices. This is on Windows 7, haven't done this on WIn 10 yet, so not sure if it is exactly the same.
Click to expand...
Click to collapse
Have tried different cables and different machines both pc and mac

What's you gotta do is look up how to disable signature verification in Windows 10. Then once you done that stuff put your device in fastboot mode then on the window 10 PC open of device drivers find Android phone then bootloader update driver. There will be 2 choices for updating pick the on device one. Should do you right.
I had to do this after flashing the T-Mobile version to my international version with the msmtool and it locked my bootloader for me

Since adb is working, do an adb reboot bootloader and it'll then boot into fastboot. If you can't get a return on fastboot devices at this point, it could be you haven't oem unlocked your phone yet.

mnemesis said:
Since adb is working, do an adb reboot bootloader and it'll then boot into fastboot. If you can't get a return on fastboot devices at this point, it could be you haven't oem unlocked your phone yet.
Click to expand...
Click to collapse
I ran adb reboot bootloader from pc to boot phone into fastboot.
In the bootloader it states device state is unlocked
However fastboot devices ran from pc still shows no device.

billyt1 said:
What's you gotta do is look up how to disable signature verification in Windows 10. Then once you done that stuff put your device in fastboot mode then on the window 10 PC open of device drivers find Android phone then bootloader update driver. There will be 2 choices for updating pick the on device one. Should do you right.
I had to do this after flashing the T-Mobile version to my international version with the msmtool and it locked my bootloader for me
Click to expand...
Click to collapse
Thanks this fixed it.

Issue fixed by billyt1's comment above. case closed.

billyt1 said:
What's you gotta do is look up how to disable signature verification in Windows 10. Then once you done that stuff put your device in fastboot mode then on the window 10 PC open of device drivers find Android phone then bootloader update driver. There will be 2 choices for updating pick the on device one. Should do you right.
I had to do this after flashing the T-Mobile version to my international version with the msmtool and it locked my bootloader for me
Click to expand...
Click to collapse
This worked for me as well. Just to make it clear, rephrasing his reply. After disabling signature verification on windows 10, connect your phone in fastboot mode & open Device Manager on Windows & look for Other > Android device.If it is found, This means Windows 10 is not having proper drivers to recognize fastboot device. Now install "OnePlus_USB_Drivers_Setup.exe" & it will show pop up for installing driver & after accepting(this is blocked due to signature verification in normal situation), Android device will be recognized in fastboot mode.

Giri Prasad said:
This worked for me as well. Just to make it clear, rephrasing his reply. After disabling signature verification on windows 10, connect your phone in fastboot mode & open Device Manager on Windows & look for Other > Android device.If it is found, This means Windows 10 is not having proper drivers to recognize fastboot device. Now install "OnePlus_USB_Drivers_Setup.exe" & it will show pop up for installing driver & after accepting(this is blocked due to signature verification in normal situation), Android device will be recognized in fastboot mode.
Click to expand...
Click to collapse
ugh. I've tried all of these suggestions and still can't get the device listed in adb while in fastboot.
I even used the TOOL ALL IN ONE without success. Funny thing is, that program recognizes my phone being in fastboot and has it listed. But if I try to flash a recovery from there, it opens a command window and ultimately says there was an error in connecting to the device.
Any help is appreciated.

I have a similar problem. I tried to disable the signature. Installed a new Redmi Note 7 driver. The phone is recognized as an Android phone in the device manager. In Orangefox recovery it is recognized with ADB command. In fastboot it is not recognized. In Orangefox I can't format data. So my ROM is not booting up. So I want to flash fastboot ROM with Fastboot but in Fastboot device is not even recognized.
t

puyow18 said:
ugh. I've tried all of these suggestions and still can't get the device listed in adb while in fastboot.
I even used the TOOL ALL IN ONE without success. Funny thing is, that program recognizes my phone being in fastboot and has it listed. But if I try to flash a recovery from there, it opens a command window and ultimately says there was an error in connecting to the device.
Any help is appreciated.
Click to expand...
Click to collapse
Sorry on the late reply. Pretty sure you can only do fastboot boot boot(recovery).img or\and boot_a or boot_b. Wont let you fastboot flash boot.img.

billyt1 said:
What's you gotta do is look up how to disable signature verification in Windows 10. Then once you done that stuff put your device in fastboot mode then on the window 10 PC open of device drivers find Android phone then bootloader update driver. There will be 2 choices for updating pick the on device one. Should do you right.
I had to do this after flashing the T-Mobile version to my international version with the msmtool and it locked my bootloader for me
Click to expand...
Click to collapse
Thank you so much!

I also had same issue. my redmi note 6 pro and asus zenfone max pro m1 can be detected in adb but not in fastboot. tried everything. changing driver/disble signature verification. also tried virtual box ubuntu/window 7. but not succeeded. It is actually an issue with usb 3. so I bought usb 2 hub. now everything works fine.

Thank you Thank you Thank you Thank you Thank you Thank you...I have been fooling with this all day

Hi, I already solved this issue (but this only works for xiaomi phone (Redmi Note 7 to be specified), for other brands I think need to download your devices flasher/driver tool)
For Xiaomi user only
1. Download Mi Unlock Tool (https://mi-globe.com/download-xiaomi-mi-unlock-tool-all-versions/) (Version 4.5.813.51)
2. Extract the files anywhere you like
3. Run MiUsbDriver.exe to install the driver
4. Try fastboot devices command
I hope this helps you guys. The Mi Unlock Tool also useful to unlock device locked bootloader.
For other devices maybe can follow this tutorial
Fixed: Fastboot not detecting your Android device
Fix the Fastboot not detecting your device. If your device is not detected by the Fastboot then these tricks will really help you.
www.qasimtricks.com

Phone Wont Start

Hey there masterfully smart megabrains of the XDA world, I've gotten myself into a bit of a pickle. I accidentally chose the OTA option from Magisk when I hadnt just installed an OTA update. Now my phone when i restart it it just sits spinning the Oneplus logo.
I do have access to Fastboot.
I do have access to Recovery.
I only have stock Recovery, no TWRP installed.
I did not have USB debugging enabled before this issue happened.
ADB is installed and I have my drivers installed, but when I use powershell to enter the command adb devices my device isnt listed when I have the phone connected via USB and in Fastboot mode. When I check device manager Android Device is just listed rather than the device name, so I'm not sure what else I can do to get my device to be recognized correctly. I feel like if i could just get ADB to recognize my device, i could fastboot flash the stock rom. Or if there is a way to swap to the other boot slot I think that would also save me. I've been trying to google and search around but I'm having trouble finding the answers I seek, so please megabrains, save me!

J0hncramer said:
Hey there masterfully smart megabrains of the XDA world, I've gotten myself into a bit of a pickle. I accidentally chose the OTA option from Magisk when I hadnt just installed an OTA update. Now my phone when i restart it it just sits spinning the Oneplus logo.
I do have access to Fastboot.
I do have access to Recovery.
I only have stock Recovery, no TWRP installed.
I did not have USB debugging enabled before this issue happened.
ADB is installed and I have my drivers installed, but when I use powershell to enter the command adb devices my device isnt listed when I have the phone connected via USB and in Fastboot mode. When I check device manager Android Device is just listed rather than the device name, so I'm not sure what else I can do to get my device to be recognized correctly. I feel like if i could just get ADB to recognize my device, i could fastboot flash the stock rom. Or if there is a way to swap to the other boot slot I think that would also save me. I've been trying to google and search around but I'm having trouble finding the answers I seek, so please megabrains, save me!
Click to expand...
Click to collapse
You shouldn't type adb devices in fastboot mode. It won't show. Instead type (fastboot devices).

LokifiedMee said:
You shouldn't type adb devices in fastboot mode. It won't show. Instead type (fastboot devices).
Click to expand...
Click to collapse
I just tried fastboot devices in powershell while the phone is connected via USB in fastboot mode and nothing was listed
Edit: i was able to get fastboot to work, I had to do the following steps i found on stack exchange to get my device to show up properly in device manager:
https://stackoverflow.com/questions/8588595/android-fastboot-devices-not-returning-device
Open device manager
Find Unknown "Android" device (likely listed under Other devices with an exclamation mark)
Update driver
Browse my computer for driver software
Let me pick from a list of devices, select List All Devices
Under "Android device" or "Google Inc", you will find "Android Bootloader Interface"
Choose "Android Bootloader Interface"
Click "yes" when it says that driver might not be compatible
Click to expand...
Click to collapse
With fastboot working and issues in device manager solved I was able to get TWRP loaded to my phone via fastboot and change my boot slot to get back into the phone