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I got my phone a few days back and on full brightness I notice backlight bleed at the top left of the screen. It isnt very noticible but is nevertheless annoying. My computer LCD also has bleed at about the same spot so I know LCD's do have this problem but I am not sure if the nexus S is supposed to have it.
So anyone else has backlight bleed? Can I and should I claim warranty on this? If I claim warranty I should demand a replacement instead of repairing and putting a new LCD in it right? My phone is barely a few days old.
I have 3 dead pixels as well.
Seems like I have corner bleed as well with full brightness. Please someone comment on the quality of the i9023 display? I know dead pixels are pretty common and they dont really bother me. But I am kinda disappointed with the backlight uniformity.
That should be plenty to get you a new screen or a refurb phone. I don't have any screen bleeding on my i9023 and the SC-LCD is exceptional. Have a chat to samsung or your carrier while it's still brand new.
I don't have it. Get it replaced
Okay guys will go to the service center. I hope they accept it without much hassle.
Now as for refurbish phone, why should I be getting a refurb phone? My phone is less than a week old.
From memory, Samsung's policy doesn't involve getting you a brand new phone. They'll give you a refurbed one or change out your screen (most likely). However if you've bought it from a reseller or service provider, they might be able to offer you a new one no hassles. It all depends really, and i've not gone through it to really comment.
Just remember if you end up sending it in, don't put the back cover or battery in there and unroot and relock bootloader just in case. If you're lucky you'll get an extra back cover and battery for your troubles.
Harbb said:
From memory, Samsung's policy doesn't involve getting you a brand new phone. They'll give you a refurbed one or change out your screen (most likely). However if you've bought it from a reseller or service provider, they might be able to offer you a new one no hassles. It all depends really, and i've not gone through it to really comment.
Just remember if you end up sending it in, don't put the back cover or battery in there and unroot and relock bootloader just in case. If you're lucky you'll get an extra back cover and battery for your troubles.
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I dont have the phone rooted so thats not an issue.
I bought a sim free nexus from samsung distributor in my country. I really didnt know about this samsung policy it really stinks if true.
I dont have time to get the LCD replaced as I am leaving town next week and it kills resale value as when you sell the first thing the other person asks is if it's been repaired.
I will call the distributor tomorrow to see what "policy" they have regarding this. If I get new phone then good otherwise I will just keep using it. The problems with my LCD can only be seen with a keen eye so I really dont think it would cause a problem when selling the phone.
You'll probably be expecting a 3 - 4 week turnaround time if you send it to them (unsure about service centers and what powers they have in this) and you can have a read here. Luck of the draw most likely.
I just checked a friends iphone 4 and even that didnt have a very uniform screen at full brightness. Are you guys really sure you cannot see any bleed at full brightness in a dark room?? Not many LCD's are capable of that atleast the corners will be a bit more bright. And to be fair the nexus LCD does get really really bright on full brightness.
I think I can live with this since I barely use the phone on full brightness.
And I also searched about dead pixels, it seems many screens will have atleast one or 2 if you notice hard.
Hi guys. I have browsed the forum but haven't noticed any post complaining about screen problems (beside one about yellowish screen temperature).
I was bloody excited hearing my package was delivered only to get hugely disappointed by 3 hot pixels on its screen. Two blue and one bright red almost in the centre of the screen.
Does anybody else found this problem? Or it's just me being unlucky?
Do you have any experience with google regarding to replacements? Is it stress less process or I will have to be prepared for lots of stress?
If you had device replaced was the new unit fault free?
Sorry but I am former Samsung customer (8 Galaxy note8 replaced due to dead pixels) I almost gave up hope for dead/hot pixels free displays
Andrew_j said:
Hi guys. I have browsed the forum but haven't noticed any post complaining about screen problems (beside one about yellowish screen temperature).
I was bloody excited hearing my package was delivered only to get hugely disappointed by 3 hot pixels on its screen. Two blue and one bright red almost in the centre of the screen.
Does anybody else found this problem? Or it's just me being unlucky?
Do you have any experience with google regarding to replacements? Is it stress less process or I will have to be prepared for lots of stress?
If you had device replaced was the new unit fault free?
Sorry but I am former Samsung customer (8 Galaxy note8 replaced due to dead pixels) I almost gave up hope for dead/hot pixels free displays
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I've got 7 dead pixels on my Nexus 5. Going to phone them in a little, I'll keep you updated.
Be patient. I have spent almost 15 min listening to classic music on hold. They have asked for evidences -so I have sent them photos and still waiting for their decision.
Will keep you posted.
I was on the phone less than 10 minutes. Exchange an email with a couple pics attached, showing the defect on my device. Then, 30 minutes later, had another reply with all the information needed to receive a replacement. And keep the current device until the replacement arrives. For me, great service. Defect is like a leak under the front camera. Where it should be all black, there is a little hole that leaks light from the display. Odd.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I have no dead pixels but yellowish screen temp on low brightness. But this will settle with time, it is the glue that needs to dry out. It was the same with my n4.
One dead pixel
I have one dead pixel, almost in the center of the screen. However, at this resolution it's hard to notice, I think I'll keep it, I don't want to wait for an replacement.
Crooke356 said:
I was on the phone less than 10 minutes. Exchange an email with a couple pics attached, showing the defect on my device. Then, 30 minutes later, had another reply with all the information needed to receive a replacement. And keep the current device until the replacement arrives. For me, great service. Defect is like a leak under the front camera. Where it should be all black, there is a little hole that leaks light from the display. Odd.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Shoot why it takes them sooooo long in my case? Still nothing. I have received e-mail from them. Replied with some photos and still no reply it's been already 4 hours and you had it all sorted well below 1 hour mark
Just got off the phone with Google. I got a "high call volume" warning but was only on hold for 7 minutes. My guy was very helpful and said they'll send out a replacement which *should* be with my by the end of the week. I keep my current Nexus 5 until then & send it back in packaging the new one comes in. Just waiting on a confirmation email now that this is what's happening.
Edit: Email received & replacement ordered. Fairly painless process so far! (touch wood)
I have one tiny green stuck pixel just under the status bar. It's only visible on dark backgrounds with high brightness so it doesn't bother me.
Sent from my Nexus 5 using xda app-developers app
Vertron said:
I have one tiny green stuck pixel just under the status bar. It's only visible on dark backgrounds with high brightness so it doesn't bother me.
Sent from my Nexus 5 using xda app-developers app
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Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
I must have gotten lucky, no dead pixels.
Sent from my Nexus 5 using XDA Premium 4 mobile app
How do I check for dead pixel?
motoxxxx said:
How do I check for dead pixel?
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https://play.google.com/store/apps/details?id=net.ujacha.deadpixel&hl=ro
abaaaabbbb63 said:
Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
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On previous experiences all replacement handsets I've had have always been worse. If it doesn't bother me I'm not going to risk getting one with a fault that does bother me.
Sent from my Nexus 5 using xda app-developers app
9 dead/hot pixels here, mostly in the corners of the screen. Called Google and was told to restore my device (I was on it at the time). They told me they'd email me the instructions and for me to call them back. I had already restored from Bootloader and I don't think my guy understood the difference between software issues and hardware.
Anyhow, new one is on the way, hopefully this one doesn't have any issues because I really like the phone.
abaaaabbbb63 said:
Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
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Its not faulty, Google are only changing them out of goodwill, all companies have dead/stuck pixel polices and the higher the resolution the more dead/stuck pixels are allowable before the panel is deemed faulty.
I tend to disagree with you. Yes companies have their policies regarding to dead pixels and how they will treat the claims but do not forget about customers rights. For me dead or faulty pixel on the screen is not acceptable and if I feel unhappy I can (within 15 days) return purchased device. Of course if will do it this would be lose/lose situation as I will not have new shiny phone nor google my money. Thus they are happy to replace it (as long as it is as new and they will be able to put new stickers on it and sell it again - maybe next customer will not be as picky as me). So it is not really about "good will" as Google is not a non-profit organisation it's well calculated. On the other hand I would not expect such "good will" to replace the device after 15 days tho. But who knows maybe I am wrong
stefan0x53 said:
I have one dead pixel, almost in the center of the screen. However, at this resolution it's hard to notice, I think I'll keep it, I don't want to wait for an replacement.
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I took it back to the store and I have just received a replacement, it's perfect. Nice improvements on the OS also.
stefan0x53 said:
I get it back to the store and I have just received an replacement, it's perfect. Nice improvements on the OS also.
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You received a replacement from a Sprint store?? Or from the play store (if so, that is quick!!)
and what improvements on the OS? (same OS version, isn't it?)
jj14 said:
You received a replacement from a Sprint store??
and what improvements on the OS? (same OS version, isn't it?)
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I have brought it from a local store here in Romania.
I'm referring to the 4.4 OS improvements.
There are two gray spots near the top edge of the screen and at the center of the status bar.
Is this the so-called "light leakage" problem? Does anyone have this problem?
I am very disappointed in Google/LG.
IPS screens are known for notorious light bleed. In sorry you're disappointed that you phone that costs half as much as every competing phone has a bit of bleeding. You need to understand that since this isn't a full price phone you're not going to get an A+ quality panel. Those are reserved for iPhone. They post extra for A+. We get A- stock which will likely have minor but not critical defects.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Hello everyone, i got my nexus 5 a few days ago. And i noticed some light bleeding, is this considered "acceptable" light bleeding for the N5? Im thinking that if i rma it, i might get one with worse light bleeding and maybe other issues too. Do all N5 have this issue? Or mine is not that noticeable to go for rma?
It would be very difficult to get a nexus 5 without lightbleed of varying degrees. Its a common trait of LCD technology
You can only ask yourself if it is acceptable. To me it is. You would find it almost impossible to get one without bleed. That said, you may get one with less but then by the same token, what does it really matter? If you wanted the screen to be dark in a dark room, LCD could never achieve that without an LED backlight system.
Sent from my Nexus 5 using Tapatalk
I think it's fine and not worth the RMA unless you just have to have that perfect device.
Depends how noticeable it is to you under normal usage conditions. Generally we don't use our phones in the dark with max brightness, but if it's bothering you in day to day usage then it might be worth trying a new one.
Not horrible as my RMA's Nexus 5 lol
Comes with the territory. If you feel black should be real black on your phone, get one with an amoled display type. But that technology comes with its own disadvantages like burning in pixels.
You'll have to decide for yourself what's most important to you.
Sent from my Nexus 5 using Tapatalk
We have our own "image persistence" issues with lcd too
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I had the screen bleed issue on my Gnex as well, even though it is AMOLED. Haven't noticed it really on the N5 though.
You cannot have backlight bleeding with an amoled display: they don't have a backlight.
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Petrovski80 said:
You cannot have backlight bleeding with an amoled display: they don't have a backlight.
Sent from my Nexus 5 using Tapatalk
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Well I don't know what to tell ya because it did have it. The whole screen when black would have a glow to it. I don't know if you could technically call it light bleed but it looked like one of the pictures in this thread.
I think if the bleed just slight in the minor region.. accept it and enjoy your phone unless it somewhat major defect..
Trying hard to find a tiny bit of defect on this Nexus 5 beat the purpose of buying the awesome phone or we called it the developer phone..
charlie_waffles said:
Hello everyone, i got my nexus 5 a few days ago. And i noticed some light bleeding, is this considered "acceptable" light bleeding for the N5? Im thinking that if i rma it, i might get one with worse light bleeding and maybe other issues too. Do all N5 have this issue? Or mine is not that noticeable to go for rma?
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Click to collapse
Personally I never have my screen on full brightness unless its super sunny out. So I don't ever really see the bleed. However. Whatbi see in your pictures is two corners bleeding. I only have one corner bleeding. Back when I repaired phones I got this a lot with the HTC amaze. There is a 4 corner rule. If you get bleed on all for corners. Send it in. And I mean bleed. Not fade.
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All the Nexus 5 seems to have a bleed in the top left usually
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Dragn4rce said:
All the Nexus 5 seems to have a bleed in the top left usually
Sent from my Ñ£×Ú$ 5
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Yes, there and where the volume rocker is.
Top left corner here as well, not going to RMA. It wouldn't most likely change anything; bleeds are more like a feature.
I just upgraded to a Nexus 5 and I am noticing some light bleed while in the dark when my screen is black and the brightness is greater than 40%. I've only noticed it when looking for it, but it's bothering my OCD. I also understand some degree of bleed is normal for LCD panels, but I'm unable to spot it on my friends iPhone. So how severe does your Nexus 5 bleed when displaying black backgrounds in the dark? Please don't say it doesn't bleed unless you've checked.
To check, view a black background in the dark with 100% brightness.
or install "Backlight Bleed Test" from the Play Store.
Unfortunately, I don't have a good enough camera to accurately show my bleed. It's primarily in the top left corner with a little along the top edge.
My screen has a bit of bleed in down the left side next to the volume rocker. I only really notice it when the device is booting up though.
It does bother me a little, but not enough to return the phone.
I am also getting bleed but that isn't really a problem for me because when it's dark i lower my brightness settings and when its brighter I increase it.... Phone on the other hand works awesomelly and full brightness is great compared to Galaxy devices I've been using before...
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The bigger the screen is the more chance for light bleed to occur.
Every LCD I've owned has had it to varying degrees, the N5 least of them all.
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Big thread already exists on this
http://forum.xda-developers.com/showthread.php?t=2513944
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Thanks for the responses everyone.
Sorry to those who might consider this a duplicate thread. I did notice some others, but I decided to make a new thread since most past post regarding bleed are from November to December and quality control could have improved since then.
I never had light bleed until I managed to somehow drop a blunt heavy object on the phone. It didn't crack the screen but now when I crank up the brightness I can see light bleeds near the volume buttons in dark backgrounds only. It gets to me but after I brought down my OCD a notch it's not so bad, as long as it doesn't interfere to normal operations.
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Thread closed, please use THIS one for further discussions.
Thanks