Moto G Video Crashes - Moto G Q&A, Help & Troubleshooting

Recently, after about a day on PA 4.3, my phone started to crash whenever I try to load a vvideo. I can load up YouTube no problem, but when I click on a video, it will show the loading ring and play a small bit of sound from the video and crash. I've tried with videos I've taken with the camera as well as videos in browsers and everything, mostly it'll just crash the app, but occasionally the phone will soft reboot. I don't know the cause of this, and it frustrates me that I'm not able to watch any videos on any app without a crash. I've factory reset the phone and it still has the same issues. (Switched to CM11 and same problem as well, so its definitely the phone) Help?

This is a known issue. dhacker had fixed it and this bug should be fixed in the next build of all the ROMs that are based on CM sources.
Sent from my Moto G using XDA Premium 4 mobile app

Thanks for the quick reply, I went back to 4.2 Beta 2 and I'll just rest there until the video problem is fixed, but its nice to know it won't take long.

Related

[Q] My Camera Is Now Completely Useless.

For some God forsaken reason, the camera in my N5 is a pile of crap. Let me list the issues:
(Note I'm using the stock Google Camera app and have tried CM Focal with identical results).
Switching from Rear to Front camera takes a stupid amount of time, usually winds up crashing the Camera app altogether.
Switching from Camera to Video results in a grey bar, 1/10th the width of the screen, spanning the entire length of the right side of the screen. The app usually crashes after this.
Videos usually can't record, the screen freezes, forcing me to hit the back or home button.
When videos do record, they're corrupt and cant be played on any windows machine or in any program.
Sound quality is laughable. (wasn't when I first bought the phone with 4.4.2 on it)
Snapchat usually can't even launch the camera and asks to restart the app. Usually results in me having to reboot the phone.
When the camera does work in Snapchat, pictures come out fine, but switching cameras usually reproduces the issue mentioned above. Videos, however record only 50% of the time. The times they dont, the screen freezes, resulting me having to restart the app.
When videos do actually record in Snapchat they have about a 50/50 of being unable to be played back, resulting in the error message: "Can't play this video".
On rare occasions, using the camera in Snapchat results in the screen flickering rapidly for a few seconds and then the phone reboots... The last time this occured it wiped all the data to Facebook, Snapchat, and EvolveSMS.
These symptoms exist in both Vanilla KitKat 4.4.4 and CM11 (Snapshot M8). Yes, I have reinstalled Snapchat. I've also tried toggling on/off HDR+ to no avail.
My Camera is basically useless and it's extremely annoying. It has even caused crashes that have wiped data from my phone. Hardware related? Software related? I'm really at a loss here... Any help is appreciated.
Well first try a complete fresh install to see if it's just software related
Sent from my Android L Nexus 5 via Tapatalk
Ben36 said:
Well first try a complete fresh install to see if it's just software related
Sent from my Android L Nexus 5 via Tapatalk
Click to expand...
Click to collapse
Factory reset, wiped case and dalvik, freshly installed CM11 last night before bed. Same symptoms exist as they did before.

cm11 instagram video replay not working

The issue has been happening for a few months. I've reinstalled CM 11 several times and whenever I replay Instagram videos sound work but the screen only shows the original still image. It works fine using any stock ROM and always has.
Could someone help me fix this? Thanks!
Maybe go with another rom?
Sent from my Nexus 6
drago10029 said:
The issue has been happening for a few months. I've reinstalled CM 11 several times and whenever I replay Instagram videos sound work but the screen only shows the original still image. It works fine using any stock ROM and always has.
Could someone help me fix this? Thanks!
Click to expand...
Click to collapse
I've been using CM11 since it came out and never had a problem with instagram or any other apps.
are you sure it's the rom?
BruKnowsBest said:
I've been using CM11 since it came out and never had a problem with instagram or any other apps.
are you sure it's the rom?
Click to expand...
Click to collapse
yeah it is, I've went to several CM 11 nightlies throughout the weeks and the issue is persistent and only with CM 11. been though lots of other ROMs too without the problem.
basically, when replaying a vid on IG the screen looks frozen but the sound it still playing like normal.
Anyone, some say it's related to how CM11 relates to video apps with webview in the default browser. I would even know where to start :/
Someone got a fix?

Snapchat Video Black In Lollipop

This worked fine prior to Lollipop, but now anytime I receive a Snapchat VIDEO from someone (photos show fine) it goes to a black screen. The video never plays and Snapchat says the video is still ready to be viewed. Any ideas? This is running stock Lollipop (latest build).
Same problem with snapchat video in CM12 on OPO
cybertlc said:
This worked fine prior to Lollipop, but now anytime I receive a Snapchat VIDEO from someone (photos show fine) it goes to a black screen. The video never plays and Snapchat says the video is still ready to be viewed. Any ideas? This is running stock Lollipop (latest build).
Click to expand...
Click to collapse
I am also having this exact same issue after upgrading my OPO to Lollipop/CM12. I have tried removing and reinstalling Snapchat. I have also tried the beta vs non-beta versions. Nothing fixes the video playback issue. Any luck getting this fixed?
Have you tried changing the player in development options, try awesome player instead of nu player
Switching back to Awesome Player from Nu in developer options fixed it!
donk165 said:
Have you tried changing the player in development options, try awesome player instead of nu player
Click to expand...
Click to collapse
Just brilliant. That was exactly the issue. I had turned on Nu Player in developer options to see if that would resolve a strange "robotic voice" sounding issue with my vehicles built in bluetooth. Didn't really help, but I never changed it back to awesome player. That caused a lot of issues. Unable to view videos in snapchat, play videos in instagram, etc. Switching back to Awesome player resolved all problems instantly, no restart even needed. Thanks so much.
Im using Temasek rom lollipop 5.1.1 and snapchat is working fine no problems here

Working camera and Netflix apps for Oreo?

Anyone found out which Google camera port and which Netflix apps work on Oreo now?
Thanks
This version of Netflix works netflix-4.16-200147-release.apk
Just uninstall the stock one.and there's already moded Google camera that works too.https://www.celsoazevedo.com/files/....20_7.0H_C2API_v.4.0_AllinOne_Full_Manual.apk
I somehow cannot see any improvement in image quality with that Google camera app.
Sent from my taimen using XDA Labs
based on this post im guessing they still havent fixed the bug with Netflix app failing to launch a video without crashing and restarting the phone.
iStasis said:
based on this post im guessing they still havent fixed the bug with Netflix app failing to launch a video without crashing and restarting the phone.
Click to expand...
Click to collapse
The Netflix app version mentioned above is working fine for me on Oreo.
You can find it on APK Mirror, last 4.xx release.
There's an on going issue I have when running the app at 60 90 or 120hz with WiFi on / off and one 4g where the app launches but then the content starts to play and will crash and reboot the phone without errors. If the video plays back more than 10seconds of content then it's fine. I've stummped razer on this as they thought it was buffering but I've had other phones on the same sim card and wireless networks and they don't crash
iStasis said:
There's an on going issue I have when running the app at 60 90 or 120hz with WiFi on / off and one 4g where the app launches but then the content starts to play and will crash and reboot the phone without errors. If the video plays back more than 10seconds of content then it's fine. I've stummped razer on this as they thought it was buffering but I've had other phones on the same sim card and wireless networks and they don't crash
Click to expand...
Click to collapse
Are you on the O preview?
Can you provide more detailed information and example steps so that I can try to reproduce it?
Also if possible attach a bugreport zip generated after the crash (in dev settings).
Alex
TheCrazyLex said:
Are you on the O preview?
Can you provide more detailed information and example steps so that I can try to reproduce it?
Also if possible attach a bugreport zip generated after the crash (in dev settings).
Alex
Click to expand...
Click to collapse
its too random to really replicate i just use the phone normally and then maybe at lunchtime try to open Netflix - The app always opens and lets you navigate and select a video however about 85% of the time when the video is up on screen it will play 1-2 seconds freeze and then restart the phone.
If the video plays longer than 10 seconds then generally it wouldn be a problem.
It happens more often on the 120hz setting but did occur when using 90 and 60 settings but just not as much.
I put so much of my time into troubleshooting the issue however Razer have now told me they are aware of the cause and believe they have fixed the issue in the next system update so assuming its fixed in MR4 and not a Netflix/Network issue.
iStasis said:
its too random to really replicate i just use the phone normally and then maybe at lunchtime try to open Netflix - The app always opens and lets you navigate and select a video however about 85% of the time when the video is up on screen it will play 1-2 seconds freeze and then restart the phone.
If the video plays longer than 10 seconds then generally it wouldn be a problem.
It happens more often on the 120hz setting but did occur when using 90 and 60 settings but just not as much.
I put so much of my time into troubleshooting the issue however Razer have now told me they are aware of the cause and believe they have fixed the issue in the next system update so assuming its fixed in MR4 and not a Netflix/Network issue.
Click to expand...
Click to collapse
If you are on N, the issue would be fixed in the O update.
I'll wait for Oreo ? just an one considering the partnership between razer and netflix

youtube freezes randomly

youtube app freezes randomly while playing videos. it starts playing again after 10 seconds or so.
i 've also noticed that if i pull up the keyboard in another app (while youtube video is frozen), the keypress sound doesn't work.
it seems like the audio component of android craps out at random times which causes the freezing issues.
happens rarely but it's annoying nonetheless. and it only happens in youtube. never had any audio/video issues with mxplayer.
is it just my phone, or is this also happening to other folks with the z5?
running official firmware 7.1.1. I was using NOBA firmware (7.1.1) before, but i have since switched to Canadian firmware(7.1.1). So far so good, but I'm sure this problem will come back soon enough. I've also tried 7.0 Global firmware and youtube crapped out on that too.
No unlocked bootloaders/roots or anything like that. Running pure stock mode.
Full wipe and flash last rom.

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