Cracked screen - Nexus 5 Q&A, Help & Troubleshooting

Hey,
Today I dropped my nexus 5, and its screen was cracked at the top right corner. The touch screen works fine, I think that just the outer glass is injured.
So I noticed that in call, my screen won't get on. I read online that it might be because the proximity sensor. Now, is it possible that he got hurt in the fall? Or is it just because the screen over the sensor is cracked?
If I replace the screen, will it be OK?
And if not, where can I find a replacement sensor?
Thanks!
Sent from my Nexus 5 using XDA Free mobile app

Cracking the screen directly in front of the sensor will make the sensor think something is close. However, this doesn't mean the sensor is working. Take it in for a professional opinion
Sent from my Nexus 5 using Tapatalk

Related

Proximity sensor covered by screen protector

Anyone has any experience with screen protector that covers the proximity sensor? will it mess up the sensor?
Thanks
No..i had my screen covered for 10 month now..
Sent from my Google Nexus S using xda premium
forzanetti said:
Anyone has any experience with screen protector that covers the proximity sensor? will it mess up the sensor?
Thanks
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Click to collapse
No a screen protector is transparant, so it will let all light go trough.
Don't be afraid it will still work.
Try calling anyone, hold u phone near ur head, the screen will go off, and after, it will go on again
The proximity sensor does not depend on light to work though, try your phone in complete darkness and you're proximity sensor will still work.
no mine has worked perfectly with a screen protector since i have got the phone
Thanks for all the reply!!
It was very hard finding SP that covers the whole screen but with a small opening on the upper left for the sensor.. now I'll just get those that covers the whole screen

Don't buy ElecShield screen protectors

Don't buy these
http://www.amazon.co.uk/gp/product/B00A1V33J8
They break the proximity sensor (phone thinks it's near your head all the time). This is my experience, YMMV.
I guess you could cut a hole but it's bit of a PITA.
Mine are already on the way. What's the fit like excluding this problem?
mys3 said:
Mine are already on the way. What's the fit like excluding this problem?
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They're a little on the small side but not too bad, I had mine fitted perfectly and it covers only the actual live area of the screen width wise, and is a little short of the top and bottom of the glass height wise, maybe 2 or 3mm.
I just did a little testing of the proximity sensor with my hand, without the protector on, and it seems that the proximity sensor only turns the screen off when the phone is vertical not when laying flat. Might test some more with the protector. I had to rip it off to end a call earlier!
Just done a bit more testing and indeed, hold the phone vertical while on a call and put the screen protector on, screen turns off, take it away, screen turns on. When the phone is flat the proximity sensor does nothing so if you put the phone flat while in a call you can access the keypad etc.
SGP ultra clear blocks the proximity sensor too
burrrcub said:
SGP ultra clear blocks the proximity sensor too
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I spoke to an SGP UK agent on Tuesday. He said SGP are revising their design to allow for this. Said should have the new version sometime next week.
I have some cheap screen protectors that used to cover my SGS2 proximity sensors and had no problems, guess I'll report back when I get my phone ):
I have a BSE on order. I hope that doesn't do it :'(
Sent from my Nexus 7 using Tapatalk 2
If any protectors do cover it, a hole puncher should take care of it pretty easily. It may not result in the prettiest results, but it will get the job done until all of the manufacturers revise their designs to not cover it.
That works well enough for now
Sent from my Nexus 4 using xda premium
I bought from same seller in ebay, not a good fit (very short) and have proximity sensor issue as well.

[q] lcd scratched area

hi guys, so i bought a replacement screen, am yet to receive it. It looks very neat, only problem is that its got a scratched area on the top side. My question is, is it possible that scratched area will show when the screen is on? Also how can i hide that scratched area from showing when the phone is on sleep mode i.e when screen is turned off? I have attached a photo of the LCD
Thats a pretty bad scratch... Yes it will show while the screen is on, off.
Put a sticker over it? Sometimes screen protectors will make scratches look a little better..
Sent from my One X using xda app-developers app
Yeah I don't think there's a whole lot you can do about that one, it's a real doozie.
Sent from my Evita
Kubombelar said:
hi guys, so i bought a replacement screen, am yet to receive it. It looks very neat, only problem is that its got a scratched area on the top side. My question is, is it possible that scratched area will show when the screen is on? Also how can i hide that scratched area from showing when the phone is on sleep mode i.e when screen is turned off? I have attached a photo of the LCD
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Did the seller show you that before purchasing? That's a big area, looks like sandpaper was used to clean screen. I would have returned for another screen or a refund.
Sent from my HTC One XL using xda premium

[Q] Proximity sensor issues with flap case

I bought three N5 for my parents and myself. The flap cases for the first two of them work well: when the flap is lifted up, the screen wakes up; when the flap is folded, the screen shuts down. However, the third one doesn't work well. Sometimes it works like the other two, but most time it doesn't.
The proximity sensor works well when I make calls. I also installed "Proximity sensor finder" to test the sensor, which actually detects the case accurately. But for some reason I don't know, the Android system doesn't shut down the screen even when the sensor detects a folded case. Anybody knows what the problem might be and how to fix it? Thanks.
Most proximity sensor cases have a magnet near where the volume rocker is. Do all three of your cases have that?
No, none of them has a magnet.
jd1639 said:
Most proximity sensor cases have a magnet near where the volume rocker is. Do all three of your cases have that?
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pb1153 said:
No, none of them has a magnet.
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Would the phone in question happen to have a screen protector? Sometimes the screen protector can cause this issue if it isn't installed correctly. Make sure the proximity sensor/light sensor isn't covered by the screen protector.
sent from my neXus 5
pb1153 said:
No, none of them has a magnet.
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Click to collapse
They have to. That's the way they turn off the screen. It's not the same sensor that turns off the screen when you're on the phone.
Yes, there is a screen protector, which has a whole at the location of the proximity sensor, so it shouldn't be a problem. What baffles me is that "Proximity sensor finder" is able to detect the case cover accurately, but the system cannot respond correctly.
OuncE718 said:
Would the phone in question happen to have a screen protector? Sometimes the screen protector can cause this issue if it isn't installed correctly. Make sure the proximity sensor/light sensor isn't covered by the screen protector.
sent from my neXus 5
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I see. This explains the problem. It seems that the tiny magnet in my case is not effective as it doesn't fold perfectly. Thanks a lot!
jd1639 said:
They have to. That's the way they turn off the screen. It's not the same sensor that turns off the screen when you're on the phone.
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pb1153 said:
Yes, there is a screen protector, which has a whole at the location of the proximity sensor, so it shouldn't be a problem. What baffles me is that "Proximity sensor finder" is able to detect the case cover accurately, but the system cannot respond correctly.
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Click to collapse
If you're 100% sure that the screen protector isn't obstructing the sensor then I would then clean around the area where the sensor is with a micro fiber cloth. If that doesn't doing anything then I would temporary switch the flip case with the one on your parents N5. It is possible that the case on one phone can be faulty. If that still doesn't work then I'd factory reset the phone.
And if that doesn't work... I'd get a warranty replacement. More than likely you have a faulty case.
sent from my neXus 5
OuncE718 said:
If you're 100% sure that the screen protector isn't obstructing the sensor
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Its not relevant. They don't work with proximity. They use the hall effect magnetic sensor
Sent from my Nexus 5 using Tapatalk
rootSU said:
Its not relevant. They don't work with proximity. They use the hall effect magnetic sensor
Sent from my Nexus 5 using Tapatalk
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You're actually right come to think of it.
sent from my neXus 5
I think I should blame the faulty case, as jd1639 and rootSU also pointed out. The magnet in the case is not effective. I believe what jd1639 has said, screen on/off during calls uses proximity sensor, but the response to case flap relies on magnet.
OuncE718 said:
If you're 100% sure that the screen protector isn't obstructing the sensor then I would then clean around the area where the sensor is with a micro fiber cloth. If that doesn't doing anything then I would temporary switch the flip case with the one on your parents N5. It is possible that the case on one phone can be faulty. If that still doesn't work then I'd factory reset the phone.
And if that doesn't work... I'd get a warranty replacement. More than likely you have a faulty case.
sent from my neXus 5
Click to expand...
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Proximity sensor not working

My device worked smooth for a while, when I applied tempered glass the proximity sensor not working, any solution?
Sent from my M2007J20CI using Tapatalk
deva_noah said:
My device worked smooth for a while, when I applied tempered glass the proximity sensor not working, any solution?
Sent from my M2007J20CI using Tapatalk
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Taking off tempered glass
deva_noah said:
My device worked smooth for a while, when I applied tempered glass the proximity sensor not working, any solution?
Sent from my M2007J20CI using Tapatalk
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check if the tempered glass is not at top, i do and my proximity sensor stop working, then moved down the tempered glass and work again.
I use tempered glass full coverage and no problem with proximity sensor.
With my Sony phone, I got a screen protector applied by a phone stall employee in a mall, however it seemed that they didn't have the specific type for my phone and so the protector they applied was covering half my proximity sensor located on the left of my top speaker and brand logo. That's when I noticed having calling problems such as when I dial or call someone, my phone screen immediately turns black and it doesn't want to turn on even when I press the power button. So what I did after much thinking, I just went for it and broke off the piece of screen protector that was blocking my sensor. Worked 100%

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