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I work at staples and found out today that the G Tablet is being recalled for unspecified reasons. I'm extremely mad as I was hoping to get one for christmas at 279.99. All I can hope for is that this recall makes more of them available on the market at the refurbished price. I'll be sure to update this if I find out if this effects more then just Staples, but I would assume that is the case.
Benew0 said:
I work at staples and found out today that the G Tablet is being recalled for unspecified reasons. I'm extremely mad as I was hoping to get one for christmas at 279.99. All I can hope for is that this recall makes more of them available on the market at the refurbished price. I'll be sure to update this if I find out if this effects more then just Staples, but I would assume that is the case.
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Get it from Sears at the same price.... While they have it. It is the best value for your money on a tablet today... Not because of Viewsonic but because Roebeet's efforts to make it usable.
xfernand said:
Get it from Sears at the same price.... While they have it. It is the best value for your money on a tablet today... Not because of Viewsonic but because Roebeet's efforts to make it usable.
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Yeah, the hw is great, but the stock fw is barely beta quality if not alpha quality. Lots of "force close"s with stock fw.
I actually ended up buying mine at Staples on 11/22, and was surprised to hear of the recall. I only went back on my last day to return it when I had decided to keep it to get a price match to Sears' $379 price... just kicking myself though for not waiting another week and buying at Sears then getting the price match there last weekend to $349... oh well, still best hw of any tablet available ATM with several custom fw options.
(Stock fw was totally awful excepting for the fact that it just wasn't ready to ship, and who knows I might even go back to it someday if they stabilize it and add in more features, e.g. mass storage support, better uSD card mounting scheme, better bluetooth support, stock flash support, etc. probably just dreaming but... kernel source would be even better, as that'd hopefully give the possibility to roll your own version of Android... which is what really got me interested in tablets in the first place, and the gTablet also happens to be the most hackable ATM with several recovery options...)
I tried all the FWs and also returned mine to Staples on the last possible, 14th day at the end of November. When they asked me for a reason I just said "it's a piece of defective crap".
Besides the sh1tty software, I hated the way the screen looked with all those smudges and fingerprints.
This whole endeavor helped me understand why Galaxy Tab is $200 more, and why it is worth it (imho).
I wish these low grade manufacturers did not embarrass Android with their craptablets.
yes it seems that my local staples pulled the G-Tablet as well. They said on the sign that it was due to a manufacturing defect. This is too bad, but I am glad that I bought mine online when I did.
kreoXDA said:
I tried all the FWs and also returned mine to Staples on the last possible, 14th day at the end of November. When they asked me for a reason I just said "it's a piece of defective crap".
Besides the sh1tty software, I hated the way the screen looked with all those smudges and fingerprints.
This whole endeavor helped me understand why Galaxy Tab is $200 more, and why it is worth it (imho).
I wish these low grade manufacturers did not embarrass Android with their craptablets.
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Nothing very humble about your comments, so the imho is quite ironic.... Are you a politician?
That said, returned mine too, late November and got another for a five week return extension. Gtablet rocks now.
Galaxy is marred by a MUCH slower chipset, not as easy to mod, no USB host and a proprietary connection for data. Hardly seems worth $200 extra, IMHO
kreoXDA said:
I tried all the FWs and also returned mine to Staples on the last possible, 14th day at the end of November. When they asked me for a reason I just said "it's a piece of defective crap".
Besides the sh1tty software, I hated the way the screen looked with all those smudges and fingerprints.
This whole endeavor helped me understand why Galaxy Tab is $200 more, and why it is worth it (imho).
I wish these low grade manufacturers did not embarrass Android with their craptablets.
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Could the argument be made that if the firmware was better you would have kept it?. We all should know by now no UI will be perfect because froyo isnt tablet ready..not even on the galaxy tab..I mean screen smudges is not a deal breaker for me where as I guess spending $600+ dollars (or $400 and signing away 2 years of my life) I think I would value a lot more to me. I don't want to wait for a Notion Ink (which will cost you as much when they get done adding them goodies), or Archos(in-stock?) right now. I would rather hack a G Tab, and keep my two hundred.
rushless said:
Noting very humble about your comments, so the imho is quite ironic.... Are you a politician?
That said, returned mine too, late November and got another for a five week return extension. Gtablet rocks now.
Galaxy is marred by a MUCH slower chipset, not as easy to mod, no USB host and a proprietary connection for data. Hardly seems worth $200 extra, IMHO
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Also, there're articles recently saying that Samsung is thinking of doing something to prevent rooting...
It seems to me that any tablet is going to have a smudge-able screen, so that's a non-issue to me.
As for the Galaxy tab. I don't want to pay for a cellular service for the device. I keep hoping that Google will relent on the requirement for the cellular connection for Market access.
Virtual Pariah said:
It seems to me that any tablet is going to have a smudge-able screen, so that's a non-issue to me.
As for the Galaxy tab. I don't want to pay for a cellular service for the device. I keep hoping that Google will relent on the requirement for the cellular connection for Market access.
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Moot, since I think the OP may have been a drive-by poster. A little pseudo-humbleness, diss the product and off they go to a Galaxy, which will make them even less happy. Ironic.
Sears has run out of tablets at the location near my house.
I asked when they wil get more and this was his response
"Due to high return rates, I dont think we will be receiving any more."
But we was not totaly sure.
So now what? I just snagged one off amazon incase they get pulled there too. I'm getting a bit mad.
EDIT: I went back there on my way home and spoke to the manager. He told me that the employee was mis-informed. And now I feel Like a jerk cuase I might have gotten that guy in trouble. Oh well.
Picked up one yesterday at Office Depot. They even matched the Sear's sale price of $379. Immediately loaded VEGAn - with the new ROM this device ROCKS!
Not true... Many stores in my area have them and the ones that dont have dates for restock - 15 - 25 days on average...
I just called CS (for the second time today) and SEARS / Office Depot have not pulled the device, at least not yet. And allegedly an update is still planned for tomorrow. Allegedly.
My local Staples has definitely pulled it, even the floor model. They are all being sent back.
Engadget has an article about this... I'd love to know what the defect is/was...
Though if i could guess its the fact that it says it has adobe flash support right on the box and as we all know thats not true.
http://www.engadget.com/2010/12/18/viewsonic-g-tablet-pulled-from-staples-stores-manufacturing-de/
I called my Staples as well - it sounds like it's firmware related (as I expected). Not the crappy UI as much as things like the boot loops and FC's. Yes, it happens on stock, too.
And keep in mind that, with stock, users don't have XDA or clockworkmod to help them. I can't see how VS Customer Service can fix those issues since there's no way to wipe user data or redo the SD partitions.
Hopefully not the nivida problem again. I got burned by it 2 years ago (my HP laptop)...
roebeet said:
I called my Staples as well - it sounds like it's firmware related (as I expected). Not the crappy UI as much as things like the boot loops and FC's. Yes, it happens on stock, too.
And keep in mind that, with stock, users don't have XDA or clockworkmod to help them. I can't see how VS Customer Service can fix those issues since there's no way to wipe user data or redo the SD partitions.
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Maybe, VS should include a XDA developer link in the custumer support site or the gtablet package.
Engadget HATES the G Tablet
The Engadget guys are becoming [email protected]#$ing pu$$ies, I agree for a normal user this tablet will be a BIG disappointment - GREAT JOB VIEWSONIC for screwing up!, but for advance users this is a decent tablet. It is just embarrassing to see both Samsung and Viewsonic screw up like this by going early to market with bad design decisions (7 inch tablets SUCK!!)
I am eager to see what the "manufacturing defect" Staples has uncovered!
Well this really sucks. I was very worried this was going to happen, once these retailers dump the product, I'm afraid that VS will dump it too. Therefore, all of us that still have the tablet and actually like it will be left without any type of support or updates from VS.
I will assume we will be OK with the development that goes on here, but it would be nice to have VS supply us with stuff. I guess we can use the stuff from the Vega and Z-pad. Any thoughts on that aspect?
rayden25 said:
Well this really sucks. I was very worried this was going to happen, once these retailers dump the product, I'm afraid that VS will dump it too. Therefore, all of us that still have the tablet and actually like it will be left without any type of support or updates from VS.
I will assume we will be OK with the development that goes on here, but it would be nice to have VS supply us with stuff. I guess we can use the stuff from the Vega and Z-pad. Any thoughts on that aspect?
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I've ben concerned about this for weeks, now. Staples pulling it is bad enough, but if SEARS And Office Depot do the same then I will be very worried. And i think there's a possibility that it could happen. In 3 months, we could completely lose any support from VS.
But, as you said, zPad will hopefully be alive and well as well as the Vega. They have superior UI's and if they continue supporting it into 2.3 then we will be in pretty good shape. I would say that the possibility that VS will deploy a 2.3 firmware is low. But, again, maybe they will surprise me.
Ouch. Just saw this pop up on my newsfeed. As ViewSonic, what do you do now with all your early adopters? Do you offer to take back the units which were sold now that you are prematurely removing support and updates? Do you just write all those people off who bought your unit in November and are beyond their return window? Offer a trade-in allowance towards its successor?
Talk2Rider said:
Ouch. Just saw this pop up on my newsfeed. As ViewSonic, what do you do now with all your early adopters? Do you offer to take back the units which were sold now that you are prematurely removing support and updates? Do you just write all those people off who bought your unit in November and are beyond their return window? Offer a trade-in allowance towards its successor?
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S.O.L.
**** outa luck
I don't know if you all remember, but the (Ipad) some problems when it came out also.
The difference seems to be the way that Apple vs. VS are reacting (dead silence for the latter), and how much leverage they have w/the resellers.
Just strange...
Jim
http://www.electronista.com/articles/10/12/18/viewsonic.gtablet.pulled.from.staples/
http://www.gottabemobile.com/2010/12/18/staples-pulls-viewsonic-g-tablet/
http://www.crunchgear.com/2010/12/1...et-recalled-staples-pulls-veiwsonic-gtablets/
Had to leave a comment on that crunchgear article. I believe the author is an apple fanboy with his statement "the first of the garbage tablets"...
Personally, this is part of the reason I paid for one of those accidental warranty extensions. Sears said that within two years I just need to call in and they'll send me the purchase price of the tablet (minus the warranty). So in a couple years regardless of what VS does, I still can get my money back. Basically a $50 lease for two years...
bousquet said:
Personally, this is part of the reason I paid for one of those accidental warranty extensions. Sears said that within two years I just need to call in and they'll send me the purchase price of the tablet (minus the warranty). So in a couple years regardless of what VS does, I still can get my money back. Basically a $50 lease for two years...
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Off topic:
LOL... Jeremy Clarkson is my hero. That poor excuse for Top Gear USA sucks hard!
Viewsonic would have already killed/delayed the device if one hand knew what the other was doing. We are a very small percent of the Gtablets that are either sitting in a warehouse or in Christmas wrapping right now. The REAL fun kicks in on the 26th
I already posted and communicated to Viewsonic how they can manage damage control and PERHAPS turn this around. If they do not, Viewsonic's NA sales and operations planning meeting in the next few months will be "bloody". Tap UI dev will be dead to the business world and so probably will the marketing product management "team" for this device- IF they do not take proactive steps.
That said, if they dump most of the liability to the OEM and their proxy, VS may minimize their loss and simply shut shop on the product. Catch here will be their credibility in the tablet market will be destroyed.
bousquet said:
Personally, this is part of the reason I paid for one of those accidental warranty extensions. Sears said that within two years I just need to call in and they'll send me the purchase price of the tablet (minus the warranty). So in a couple years regardless of what VS does, I still can get my money back. Basically a $50 lease for two years...
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Glad I did the same. I have a way out if I need it. I think zPAD and VEGA will go on and that will be more than good enough for the life expectancy of this gadget anyway... Long live Roebeet...!
I got this at Staples.ca, Asus now bundles the Tf and dock in one box, and sell it $50 cheaper ($499 for 16GB with dock). This is regular price, not a promotion. I am pissed!!
Asus - Is this how you reward your loyal early adopter customers? I feel that we (those that bought the dock and Tf together earlier) should get a $50 refund!!!
I don't agree that you should receive a $50 refund because, as you said, you chose to be an early adopter thereby wanting a device and its accompanying accessories right off the bat and you pay a premium for that. Unfortunately we weren't able to see the future and this bundle.
That said I still think you should contact Asus and ask them to send you a refund check, the worst they can do is say no. Let them know you have receipts/invoices to prove the cost of your device.
Sent from my Transformer TF101 using Tapatalk
I'd like $50 back too! Buy me a microsd card..
No, $50 is not worth my time to be put on hold talking to CSRs. My point is, it shows the kind of company Asus is.
When Apple decided to give out free iPhone cases, first thing they made sure was announcing how you can get a refund if you bought one already.
I shouldn't even have to ask for my $50. I will return the favor to Asus by never buy any of their products, because the post-sale happiness of their customers is obviously not important.
By the way, I won't be surprised if they never fix the battery drain of the dock either. if it's anything like the way they pump out netbooks, they'll probably discontine the current Tf in 2 months (for Tf2 or something).
ikeny said:
No, $50 is not worth my time to be put on hold talking to CSRs. My point is, it shows the kind of company Asus is.
When Apple decided to give out free iPhone cases, first thing they made sure was announcing how you can get a refund if you bought one already.
I shouldn't even have to ask for my $50. I will return the favor to Asus by never buy any of their products, because the post-sale happiness of their customers is obviously not important.
By the way, I won't be surprised if they never fix the battery drain of the dock either. if it's anything like the way they pump out netbooks, they'll probably discontine the current Tf in 2 months (for Tf2 or something).
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wow negative nancy.
You seem to want everything handed to you. That's not how companies work you know. Apple did so only because they're apple and can afford it, not to mention not doing so would seriously jeopardize their name. More of an exception to the rule. Battery drain is not nearly as serious as the Iphone Grip-o-death.
/my$0.02
bighuta said:
wow negative nancy.
You seem to want everything handed to you. That's not how companies work you know. Apple did so only because they're apple and can afford it, not to mention not doing so would seriously jeopardize their name. More of an exception to the rul y e. Battery drain is not nearly as serious as the Iphone Grip-o-death.
/my$0.02
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This is exactly my point. Apple is Apple, and Asus is..., well just Asus. That's why my future money (and many other people's) goes to one and not the other.
Yes, my post was negative. Didn't I already said I was pissed! I just bought the damn thing 16 days ago.
Early adopters always pay dearly. It's the cost of first bragging rights. Remember all those suckers who paid $5000 for a 40-inch plasma TV?
ikeny said:
This is exactly my point. Apple is Apple, and Asus is..., well just Asus. That's why my future money (and many other people's) goes to one and not the other.
Yes, my post was negative. Didn't I already said I was pissed! I just bought the damn thing 16 days ago.
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Dont let the door hit you on the way out.
ikeny said:
No, $50 is not worth my time to be put on hold talking to CSRs. My point is, it shows the kind of company Asus is.
When Apple decided to give out free iPhone cases, first thing they made sure was announcing how you can get a refund if you bought one already.
I shouldn't even have to ask for my $50. I will return the favor to Asus by never buy any of their products, because the post-sale happiness of their customers is obviously not important.
By the way, I won't be surprised if they never fix the battery drain of the dock either. if it's anything like the way they pump out netbooks, they'll probably discontine the current Tf in 2 months (for Tf2 or something).
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Click to collapse
Wow, this has nothing to do with anything. Apple avoided a huge issue with it's antenna problem. There's no such thing with the TF.
My dock works just fine. Someone is drinking the kool-aide.
shaensgen said:
Dont let the door hit you on the way out.
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I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
ikeny said:
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
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Well, you can ask for this thread to be closed now.
Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Wow, you really think the asus marketing machine is really going to give you $50 back? Do we have any proof that you bought both items at the same time?
You saw the prices at the time and chose to pay them. /thread
Yes, there is something called a receipt, and it lists the items, date and price that you paid for.
No, I don't expect anything from Asus anymore.
Sure, mod can close this thread, enough ranting from me now.
(By the way, if you don't like this thread, by not replying, it will quickly drift the 2nd page, 3rd, 4th, and you'll never see iy agin)
ikeny said:
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
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Not nu this is my second account. Asus is great and getting better. You said your future money was going to Apple so, by all means.
I really look to Acer and Asus to be inovative leaders in a mobile interactive computing world to come. Enjoy your "new" notifications bar.
Yeah, the other posters are right.
There are many issues on which to pick a bone with Asus, this is not one of them. You saw the prices and you got the items early.
It's a known fact that early adopting will cost you. Everything becomes cheaper. Blu-Ray drives were $300.00 when they first came out. Half a year ago I saw an ad for a Samsung CD/DVD/Blu-Ray combo drive for $50.00.
Go Buy Your iPad, please.
ikeny said:
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
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You got ripped off because you "lost" $50? Wow.
Please go to Apple, I heard they're looking for some more zombies...er...."owners".
In regards to Apple offering a free case;
1) it was to resolve a glaring issue in that the phone partially lost it's capabilities of being a phone by dropping calls with the Antenna issue. Although the transformer has had it's own issues they have been dealt with in the same manner as Apple and many other large electronics manufactures and that it is to resolve the issues in house and release newer and newer batches that have the kinks worked out.
2) Those cases probably probably cost Apple, maybe, a few bucks to make. The loss wasn't that great and, although offered to the entire customer base, not every iPhone owner claimed one. So the out of pocket expense, although admittedly large, wasn't so much that Apple couldn't afford to resolve it. If Asus refunded $50 to every TF owner they would be losing money big time as the TF is already barely sold above cost because they figured the dock would bring the money.
Finally, please close this thread. The information is irrelevant and does nothing to add to the TF general forum. And this is going off-topic way to fast.
I'm not pissed by this. I was surprised when I was shopping for the damn Transformer as I could not find a bundle. But, I love them dearly and was a good $550.
I would like to own the dock, but will never buy it for more than $99, based on the bundle's price. Like others said, the bundle wasn't available when I snagged the TF either.
If everyone refrains from buying one for any more than $99, maybe we'll see a price drop sooner than later.
I have had a few asus devices. All have been stellar, only problem was my refurbished EEE 901 came with bad charger and battery. Called asus to replacement, I had to complain to get shipping waived, but got a brand new battery and charger in less than a week. I have to say that refurbished 901 is still in use today 2 years later and may have been the best $169 I ever spent.
All that said, I am disappointed in the TF. There I said it. For me the problem with the dock battery drain plus poor BMS making it so you can't leave it plugged in.
If I can't leave it at my desk plugged how can you call it a "dock"
I have to charge dock and tablet separately, and then leave them so until I want/need the keyboard or sacrifice 4-5% hr drain while off or in sleep. BTW I sent email to asus complaining about dock battery draining 2 weeks ago and have not received a response....
Edit:For $399 Tablet is way solid. But yeah the dock has issues....clearly not worth >$50 in my mind yet
You guys do realize that you only paid $400 for a device that Asus could have easily charged you 500 600 or even 700 for...
Stop *****ing and get a grip already.
If you're not happy go buy xoom, galaxy or apple product. no body is forcing you to buy or keep your tf.
The more you come here and cry the more you just show how incompetent you are. Take control of your life and fix the things you don't like or deal with them. Don't come to the internet and cry like a bunch of 4 year olds.
Dis bundle has been out in other parts of world the uk and singpore been had these
Sent from my Transformer TF101 using Tapatalk
Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
Click to expand...
Click to collapse
So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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Click to collapse
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.
android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
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I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
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Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:
I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
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That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.
If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app
More recent feedbacks to prove my point.
stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.
I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)
Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.
hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
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my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
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i swear, they pasted that line into EVERY single response i received. it got annoying fast.
bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
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i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
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good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!
williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
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That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
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i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.
It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.
Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!