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Purchased my upgrade through wirefly.com online (not via phone).
-upgraded 1 of my family lines (selected Keep existing service plan)
-came from an iphone 3gs w/ Unlimited Data
8/27
-sent me my new captivate
-meanwhile, received a text message on my current iphone that my "new service has been activated"
-data was not inactive on my iphone
-called at&t--they said IMEI #'s was switched to the new Samsung, WTF?!--i don't even have the phone yet.
-ALSO THEY SWITCHED ME TO the 2GB Capped Data plan!!!
-At&t switched my IMEI # back to my current iphone, and switched me back to my existing unlimited Data
8/30
-received new text message that my "new service is active"
-data no worky
-called Wirefly this time--no use--says my iphone didn't have a data plan existing and could not retain existing service plan
-I HATE CALLING INDIA and talking to "Robert from India"
-re-called AT&T; switched back to iphone IMEI and switched back to my unlimited plan
Bottom line: I do not like Wirefly right now... At&t said that if i received and activated my new phone and that wirefly switched me to a capped plan, that i could have stayed with a capped plan, and i would not be able to switch back.
Plus: Wirefly states that if i call AT&T directly, i violate the Terms and Conditions and am subject to pay for the remainder of the phone ~$300. WTF?!
I had looked into both Wirefly and AmazonWireless. Apparently I would have to switch to the limited data plan if I purchase through them. Moreover, if you have one of the old voice plan that might give you a better deal, you will lost that too and have to select from one of the currently available plans. At the end, I decided to get my Captivate from AT&T. The price at those websites for existing line upgrade is not that much cheaper than AT&T.
Same thing here..call up AT&T and ask them to flip you back...they'll push a little but they'll give it back to you ultimatly
Belaflek said:
Same thing here..call up AT&T and ask them to flip you back...they'll push a little but they'll give it back to you ultimatly
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Had to return 1st phone thru att b/c of random shutdowns...
that price was $199+tax which was ~ $216.xx
Wirefly w/ free shipping and no tax was $119.99
Approx. $100 savings, that is the primary driver... however w/ headaches and such, maybe $100 isn't so bad.
also, you have to keep in mind although wirefly is a 30 day return policy, you really have 14 days to request an RMA #.
Ah..Mine was through letstalk.com. They flipped my plan to 2gb. I got the phone and called up AT&T and said that I thought my plan was being grandfathered in and AT&T said 'ok but just this time'. I torched my phone where I couldnt even get it to boot...power did nothing so I rma'd it after about 20 days and they sent me a new one...with the damn 2gb plan again. I called AT&T again and said I shouldnt be dropped from my grandfathered plan cos my phone broke so they got a manager to set me back to the $30 unlimited plan from my iphone again. If you are nice and all 'yes maam/sir' and 'no maam/sir' they should play nice...get the phone and just let them know you wanted to stick with the grandfathered plan. So ge thte phone and plan wiht the 2gb and call at&t and tell em you dont want it...worth a shot at least
As the title says, has anyone had success in getting AT&T to let them keep their mediamax plan? I have been using the mediamax 200 plan, unlimited data and 200 messages, since 2005 through several smartphones and have been using my captivate out of contract for over three months. Last night they decided to switch me to datapro and 200 messages, a $10/month increase and less service. I've already spoken to cs and one supervisor, another is supposed to call me. So far they're sticking to "it's AT&T policy...." even though I'm maintaining a family plan of five and have been a customer since the days of bell south and cingular.
Up until I got my Captivate, I was also a MediaMax customer. Absolutely loved it. But, I was forced to "upgrade" when I got the Captivate at the discounted rate. However, they don't have the authority to just change your plan unless you authorize it, AFAIK. Keep at it and force them to reinstate your original plan.
I have been two years now with the MediaMax plan with 200 msg's, whitout any problems!! I just upgrade my phone to a Captivate last month!! and I just leave the plan as It was! Thy don't touch it!! And for they touch the plan they need to be autorized by you first.
I got them to let me keep my plan -- Unlimited data with 1500 texts. And I think that my mms is unlimited through data plan.
Anyway, I got my Cappy through the AT&T website -- which may make a difference. I wanted to make sure I purchased it at the $150 rate, where I was comfortable enough that I'd be able to keep my plan, which was hugely important to me -- at the expense of the $100 I could have save through Amazon deal offered by AT&T. I did NOT pull the trigger at Amazon after going almost fully through the signup process, just to see what data plans and terms were offered. Amazon only offered a few "new" data plan choices -- all limited. NO unlimited data plan offer at all, and NO offer of keeping current data plan. So, over to AT&T I went, because I was just too anxious to get my new Cappy. Or course, it's all xda's fault.
AT&T website did have a keep your current plan option, but I couldn't select it for some reason -- software glitch on their end. In any case, it gave me a firm footing from which to make my demand to keep my unlimited data plan.
I bought the phone went through the entire process with AT&T checkout . . . Then made the call to AT&T almost immediately after getting my confirmation on the Cappuccino order and new 2 year contract setup. I came from the annoyed/angry angle, polite but with clear worry in my voice -- but always coming with assurance (never dropped the Lawyer Bomb, but acted like it).
No resistance at all. In fact, the guy could not accommodate me fast enough. He wad really nice, too, but I even made him stutter twice while adressing my specific annoyance with the AT&T website contract renewal process, and how alarmed I was that I could not select the lost valuable option to me in terms of my new Cappy purchase -- keeping my unlimited data plan.
Maybe it was partly due to the fact that their own website had the keep your current data plan option. But whatever. I got fairly lucky, though. Bottom line is that it's a new contract with new terms and a new 2 year term. The terms of the contract are all contained within the four corners of the document, and it is a take it or leave omit situation. It's essentially a contract of adhesion, where one party unilaterally sets the terms and no amendments from the purchasing party will be accepted.
They can and will force you to accept the limited data plan, IF IF IF it's in the contract. Not sure I kept mine.
Anyone got a link to the current fork contract, so I can give it the attorney review. I can then post a definitive answer and possibly more advice on a successful approach to AT&T.
••••••••••••••••••••••••••••••••••••••••••
VICTORIA CONCORDIA CRESCIT
------------> Sent from my Froyolicious Cognitious Cappy . . . Smooth like Arsenal Football Club.
i have my unlimited data plan from when i rewnewed a 2 year contact for the captivate. unlimited text and data. on the family share plan too so its all good. so far no issues.
that sucks you had to go through that. The "unlimited" internet option was still available for me when I got my cappy from the AT&T site when it came out.
I still cringe at the thought that I almost got an iPhone 4.
Ew.
Well at least I know some still have it. I was polite but firm and told them exactly what I wanted. Not even a nibble or a let me see what I can do though. The front line person tried to tell me that the plan wasn't compatible and I didn't even let her finish with that excuse. The second level stuck to "it's policy" and "the system won't let us" even after I pointed out that I could take my line and leave immediately with no penalty. I even asked what I would have to pay to take my other four lines as well. The only thing the supervisor offered was to have another supervisor call me back in 24 - 72 hours. I guess I'll wait for my callback. I'm just surprised that they didn't offer anything to keep a long time customer happy.
I don't even want to leave because I got the captivate working perfectly and customized for me but I can't stand the limits and price bumps that AT&T keeps pushing when other carriers are still offering "unlimited" packages.
I had my full unlimited everything plan for my old phone. I found walmart onlime had the cappy for $89 so I went for it. They called me 4 days later saying i had to change to ome of the lower plans. So I canceled.through the walmart online. Went down to walmart and payed $139 but I was able to keep my everything plan with with unlimited data, unlimited internet, unlimited text and mms. So Everything... I called ATT before doing so to confirm with them. Not sure I would have switched up without it
Sent my Cog'd 2.4.1 FroYo, Darkness Themed, Full of Speed yet Stable as can be Rom that is Snazzy
Uhg. I did this same dance a few months ago. I was promised by several AT&T reps that I could keep my old plan (unlimited data, unlimited text, 200 mms), but someone 'accidentally' deleted it from my account in the process of doing the upgrade. And nobody was able to get it back. After going back and forth for 3 months, they ended up offering to put me on a data unlimited plan and give me a $200 credit for my difficulties.
The _only_ reasons that I stayed with AT&T are that a) most of my friends and family (as well as my company) are on AT&T, and b) it wouldn't end up being any cheaper elsewhere.
If the Droid 2 world phone had been out, I might have very well jumped ship regardless.
I still have it.
When I upgraded to the Captivate, I found out they had left my MediaMax plan in place, even though I used a Samsung Impression for about a month. The AT&T sales rep said that since it was still on my account, I could keep it. I guess that's a rare case of their mistake working in my favor. I hope you get it worked out.
I bought from the store soon after it came out. I asked them if I could keep the unlimited plan and the lady who sold me the phone said yeah. After I paid I double checked with her and she told me some smack about the computer had automatically 'upgaded' me the crappier plan. I nicely reminded her that wanted my old plan and she said she needed her boss to okay it and she wasn't in the store. She said she'd fix it and call me.
She didn't call. After 2 days I called the store and they told me I needed to call the mothership to get it fixed. I was pretty pissed by then so I called the main ATT number and screamed at them until they fixed it.
If it wasn't for my wife wanting her iphone and our decent (old) family plan I'd ditch ATT over this tricky crap they tried to pull.
I ordered online, didn't activate and swapped my sim over.
Of course I had the iphone unlimited plan, not the one you are talking about.
just so you know man, you can get anything from ATT if you are persistent enough. BUT they will NEVER call you back. They're just too busy to call back. They only say that to appease you at the moment.
Ever since I got my first cell phone, I've been with ATT and they've NEVER called me back once. They've been accommodating and what not but you have to call them.
Denied for a second time. I suppose I'll give them one more try in a day or so before looking into jumping ship. Too bad as I just got the captivate to what I would call perfect. Oh well. I suppose I'll be jumping to the Droid X or Evo forum as it doesn't look like the facinate has the dev support that we do and I don't need the hardware keyboard on the epic. Anyone want a captivate?
I'm on a premier acct (Business FAN) and i've never once been hassled about my medianet 200 which I originally signed up on with the SE W810i (also on the 550min familytalk with 3 line limit that isn't offered anymore)
Since they started requiring smartphone specific plans i've upgraded to the blackjack, tilt, fuze, pure, tilt2, captivate. All through the premier online store, 1 year contracts (usually allow upgrading 6-8 months into it with a 1 year contract).
AT&T definitely recognizes the IMEIs properly as I sold the Fuze to a buddy of mine and as soon as he booted it up with his SIM inside, his plan got switched to smartphone data.
One of my other lines purchased the pure with a data block on the account (normally that phone would require data and not be allowed with a data block) 1 year contract for $0.01 shipped, no data plan required at purchase time. Captivate (refurb) was $49.99 shipped on 1 year contract, again no data plan requirements at purchase time.
Somewhere in the system there's a flag that turns on/off this automatic IMEI plan switching, i imagine. Something tied to business accounts/grandfathered accounts would be my guess.
Da_G said:
All through the premier online store
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Crap. I've a premier account as well. I almost went that route, but decided to do it in person instead. Result? I got screwed, and after 7 handoffs to different managers, they "couldn't put my old plan back on" and were "terribly sorry to loose me as a customer, but have no way to readd the plan". I guess I should have just done it on the web like I was first planning to.
yeah, I've done similarly. Also on a large FAN and I've been through a Cingular 3125 -> 8125 -> Tilt -> Fuze -> Captivate and only now has it been a problem. Kind of annoying to be honest as they stick to the party line of "That plan isn't compatible with your phone, no one can put it back." I'm always polite but maybe I shouldn't be. I've mentioned going to a competitor casually to both reps and got no offers either.
Premire here as well. They said I was grandfathered in to the old unlimited data plan
Premier customer for a decade. I've had the mediamax 200 for about 6-7 years. I never had a problem switching phones and keeping my plan (8125, fuze etc). I got the Captivate on Sep 20th. When it was activated (at BB) I got a txt saying a data plan is required with my smartphone and 1 would be added for me if I didn't. I didn't think much of it because the sales rep said I could keep my current plan and the terms for the phone only said that a min $15 data plan was required.
On Nov 9th, I got a txt saying "Did you know a data plan is required for your phone? We have added an appropriate data & msging plan".
Total crap. Currently waiting for my BBB complaint to go through.
Welcome to suck!
mediamax plan?
not sure what the "mediamax" plan is, but I am on the 1200 minutes, unlimited data, and unlimited text/MMS. it was originally the $100 iphone plan back in the day.
I was able to keep it because I was "grandfathered" in from my original iPhone 2G. I kept it through my upgrade to the "pure" (POS WinMo phone) last october. Then when I upgraded to the Cap I had to resign to another "new" contract and shortly realized after the first bill they switched me from the unlimited data to a limited plan. I then proceeded to throw a "****-fit" and called customer service.
I had to talk to quite a few "managers" and gripe at them about cancelling (been a customer for over 5 years) before they gave it back to me. I had the final "best luck" calling at 7am (CST).
When we merged my G/f's account with mine last july she had the plan also but the captivate upgrade actually ended up sticking to her since she didnt originally have the unlimited.
Crappy thing is we are going to probably have to go through it all over again when we upgrade her line...and I really doubt I will be that lucky as when I got it last time they said they are getting EVERYONE off the unlimited- even at&t employees...
So I call AT&T before ordering on amazon, and the rep tells me that I'll be able to call back and switch my data plan to the "5GB Unlimited." I inquire as to how the plan works, she says that if I go over 5GB, I get charged, because it is not unlimited. But then she confirmed that I'll be keeping the grandfathered data plan.
Is this consistent with what other people are getting? Just want to make sure I'm not screwing myself over. Thanks!
It is not called 5GB unlimited. It is LTE unlimited and you will never be charged for overage. What happens is you will be throttled (300k to 500k speed) when you use over 5GB.
You will have to call AT&T to switch back to your unlimited plan after you received your phone from Amazon.
You will probably want to follow up with AT&T after you get your phone to make sure you are actually keeping your grandfathered unlimited plan and that you have not actually been switched over to the 5GB plan.
I had to convince the at&t rep when ordering over the phone that I should have unlimited grandfathered plan.
It is always worth checking to make sure they didn't take it away from you.
While on the phone and on web chat, I asked this specifically with radioshack rep several times that i want to keep my grandfathered unlimited data and they say yes it will be possible. I told them why on my receipt it shows mt dataplan got switched to the 5gb+tether for $50, they said this is only for initial processing, but after approval, everything will go back to the way it was. I made sure to get them to confirm this before I purchased and after i purchased haha.
We will see if this is still the case when I finally get my phone. If not, sucks I might have to cancel and return the phone. unlimited data is pretty valuable especially when you get to go all the way up to 5GB before being throttled in LTE.
When I placed my pre-order through AT&T, I specifically had the option to add the "LTE Unlimited Personal" data package. I was pretty tempted by RadioShack offering it at $50. But given all I read about them farqing things up for pretty much everybody they sell things to, I paid the whole $200 through AT&T. I am willing to pay extra to make sure nobody screws up my unlimited data plan. But that's just me.
I kept my smartphone unlimited plan. AT&T had no problem letting me keep my plan
Keeping my unlimited data plan is the sole reason I always upgrade through ATT. Sure the Radio Shack and Amazon prices are always lower but I never fully trust that ATT will put unlimited data back after I get the phone...
snvyas said:
Keeping my unlimited data plan is the sole reason I always upgrade through ATT. Sure the Radio Shack and Amazon prices are always lower but I never fully trust that ATT will put unlimited data back after I get the phone...
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Agreed. Spending more in the store is worth it to me rather than running the chance of losing the unlimited data plan.
SR4 said:
Agreed. Spending more in the store is worth it to me rather than running the chance of losing the unlimited data plan.
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Even if somehow they screw your data plan up. You can always get your unlimited data plan back. As long as you can:
-Prove that you've had it
-Say that it was changed without your knowledge / consent.
I cannot add them back in the store. You will have to call 611 to get it added back to your account if it was messed up by some other retailer. It's always worth checking your account online to make sure. Or dial *3282#. That will tell you what data plan you currently have.
The type of data connection doesn't matter either. If you are just now moving to your first LTE device, the amount of data you are allowed to transfer before the throttle increases to 5gb from 3gb. The cost is the same and it is still unlimited. Meaning no overage costs.
If you have any specific questions or if customer service gives you any trouble. Please message me and I can help resolve it.
My contract just ended and I have the $30 unlimited data grandfathered. I've always been able to keep it when upgrading by speaking to customer service. But this time I don't want to upgrade for another 2yr contract. I've been a customer forever and would like to have the freedom of no contract for a little bit. I'm currently using a 3g samsung captivate but want to get the s3. I found a really good deal on craigslist. Will at&t let me keep unlimited data without upgrading? I'm just worried that they tell me yes when I call, then after I buy the phone they say no you gotta upgrade. That would suck..
Just swap the sim card into the new phone.
Sent from my One X using xda premium
hugebulge said:
Just swap the sim card into the new phone.
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I believe the GS3 is a MicroSIM, and the Captivate is a "regular" SIM. So the person can get a MicroSIM from AT&T. If you call for one, I think they charge you $15. But in store, they will often give it to you for free to AT&T account holders.
You can also cut the SIM to make it work, using guides online. But its probably easier to just get a free new one from the store.
jsmizzle said:
My contract just ended and I have the $30 unlimited data grandfathered. I've always been able to keep it when upgrading by speaking to customer service. But this time I don't want to upgrade for another 2yr contract. I've been a customer forever and would like to have the freedom of no contract for a little bit. I'm currently using a 3g samsung captivate but want to get the s3. I found a really good deal on craigslist. Will at&t let me keep unlimited data without upgrading? I'm just worried that they tell me yes when I call, then after I buy the phone they say no you gotta upgrade. That would suck..
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Dont' worry, they can't make you upgrade, you can use whatever hardware you want (as long as its compatible with their network).
If you don't presently have LTE on your account, and the phone you are buying is compatible with AT&T's LTE bands, you can get it added to your account w/o an upgrade and w/o a new contract. But you have to go through AT&T to do it (either by phone or in an AT&T store). Simply tell them you want to keep unlimited data, and add LTE. They technically have to change you to a "new" data plan that is unlimited data with LTE, but its really just the same - unlimited data, but with LTE capability added and no extra fee (its just what they do to make it work in their system). Just make sure they do it right before you leave the store or hangup the phone. Its not completely straightforward, it took them about 15 minutes to get it right for me at my AT&T store, and the rep had to bring the manager into it, and they were really trying. But its worth the hassle, since if they screw it up and take unlimited data off your account, its a real pain to add it back.
And this is the only way to add LTE to your account, if the S3 you are buying has LTE.
Thanks guys for the replies. Apparently, the LTE microSIM is different from the 3g microSIM. Even though they're the same size the coding is different. So i'm gonna need to visit the store to get the LTE card. AT&T customer service did tell me that my unlimited data won't change and I won't need to upgrade. So that's cool.. Now it's about choosing which phone to get. I'm still thinking the S3 but I just looked at the demo models at best buy. Damn this is hard. The one x is a beauty and even the atrix hd looks great too. I might just wait until the iphone 5 release on the 12th so all the other phone prices will drop. But that's a whole different thread..
Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.
They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.
TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.
Can't you just reprint an old bill? Do you keep any on file?
sshede said:
Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.
They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.
TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.
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This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
Tangent_ said:
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
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Exact thing happened me except they didnt fix a thing for me ... Im tired of T-Mobile USA's Bull im switching as soon a my Contract ends.
Tangent_ said:
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
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When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.
Daiskei said:
When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.
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Just had a bout of issues relating to T-Mobile's rebate system recently. I was going to link the forum post I made about it, but apparently T-Mobile has since removed it... I find that the best results occur when you explain your situation on their forums. Assuming you are in the right, a T-Mobile rep will contact you within about 24 hours and propose decent solutions to keep your business (In my case, they honored a rebate that I was told I qualified for before purchasing a new device). Anything short of this doesn't seem to yield any results (spent over 12 hours in 6 calls to T-mobile and got no where).
Either way, it shouldn't be necessary to argue for hours with their customer service and retentions department to keep your plan or to obtain rebates you were told you qualified for. Their service has gone downhill over the last 3-4 years, but there is simply no good alternative at a price anywhere close to what I am paying now. The best I can hope for is that they can turn around their customer service and once again be the best in the business (they definitely were 5-6 years ago IMHO).
I'm T-Mobile and supposedly I have free tethering so they told me before. Now you have me concerned because not only that I also supposedly have the 10GB data plan. For two devices x my sensation and husbands blackberry I pay 207.00 a month. With unlimited talk and text which I think is extremely high even with my 20.00 equipment charge. It just does not add up...but now I'm concerned hearing you say what they told you regarding tethering and data. I will call them and see if they too changed my plan...I will be furious if they did! 207.00 is just too high! I need to really look into what I'm being charged for! Thank you for bringing this to our attention !
Sent from my HTC Sensation 4G using xda premium
Interesting stories. Sorry to hear about everyone's issues. I called them today to have my plan issues fixed and they wouldn't budge. I asked them what it would cost for early termination - get this, somehow I'm not on contract. Even though I got a two year extension January 2011, I am somehow contract free. Gave Sprint my Sensation for 105 USD and bought a GNex today. It's been fun.
Yeah!!! But sprints service totally sucks.
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app
I'll take 500kbits EVDO and LTE in October to December over 5mbits of lies every month. Plus the GNex is a brilliant device. Android 4.1 is nice too, although Project Butter is really smooth, there's still a stutter from time to time.
Good luck everyone I know that started out with sprite eventually flashed their phone to cricket...
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app
Alright, so currently I have an S3 with T-Mobile and I'm paying around $100 for just my line that includes 500mins, unlimited data and text.
I rarely break the 150min mark each month so I would definitely like to change my plan to something that offers less minutes. Makes no sense on paying for something I don't use, right.
What would be my best option right now? Go on a prepaid plan and buy the Nexus 5 from the playstore? Is there a hassle from switching to a normal plan to a prepaid plan with T-Mobile?
I would be more than happy paying less to get 200mins, unlimited text, and data. 2.5 or 5gb before throttling is fine with me.
Sent from my Nexus 7 using xda app-developers app
The T-Mobile $30 plan.. 100 minutes, unlimited texts, 5GB of 4G LTE.
Just add like $50 every month and you'll have around , what.. 275-300 minutes you can use.
But if you're still on contract with T-Mobile, the ETF is $200.
And yes, you can buy the phone from the Play Store.
Wow that's crazy expensive. My T-Mobile plan is $120/month for 3 lines, unlimited everything. Data IS throttled after 500mb though. Not an issue for me since I'm always on wifi. I can bump it to unlimited for an extra $20
IXChicharitoXI said:
Alright, so currently I have an S3 with T-Mobile and I'm paying around $100 for just my line that includes 500mins, unlimited data and text.
I rarely break the 150min mark each month so I would definitely like to change my plan to something that offers less minutes. Makes no sense on paying for something I don't use, right.
What would be my best option right now? Go on a prepaid plan and buy the Nexus 5 from the playstore? Is there a hassle from switching to a normal plan to a prepaid plan with T-Mobile?
I would be more than happy paying less to get 200mins, unlimited text, and data. 2.5 or 5gb before throttling is fine with me.
Sent from my Nexus 7 using xda app-developers app
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Not sure how you're paying so much for the classic 500min plan, maybe you got extra services along with it? Should only be $85/w tax. And if you said you don't use as much minutes then go with the prepaid $30/mo like that person said. Or you can go with straight talk for $45/mo unlimited talk text and web (might throttle 2.5gb). I'm not sure if they are still selling GSM sim cards because they kept being pulled off the shelves.
Synyster06Gates said:
Wow that's crazy expensive. My T-Mobile plan is $120/month for 3 lines, unlimited everything. Data IS throttled after 500mb though. Not an issue for me since I'm always on wifi. I can bump it to unlimited for an extra $20
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Well you're on the new simple/value plans that T-mobile has. 3 lines should cost you $90 ($50 first line $30 second $10 add a line) for unlimited talk text and unlimited web throttled at 500mb. You might be over paying as well unless you have the 2.5gb data plan or the jump plan services.
Deekayy said:
Well you're on the new simple/value plans that T-mobile has. 3 lines should cost you $90 ($50 first line $30 second $10 add a line) for unlimited talk text and unlimited web throttled at 500mb. You might be over paying as well unless you have the 2.5gb data plan or the jump plan services.
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Unfortunately I am over paying by $30. I didn't get the simple value plan. I switched from AT&T right before they ended the classic unlimited contracts. What really sucks is the T-Mobile service went to **** in my area a few days after my "2 week trial period" (that was really maybe a week after getting the phones shipped and activated) and they refuse to help me out in any way. It's a story for another time, but I'm absolutely furious at T-Mobile.
I got the Ptel Paygo plan (on T-Mobile network), I don't really need data (on wifi almost everywhere, with T-Mobile 4G hotspot at $17.50/mo for 1.75gb). 5 cents per minute. Bought a $100 card with coupon for $78, so 2000 minutes for a year. Haven't got my sim yet, will run speed test once I get it.
Deekayy said:
Not sure how you're paying so much for the classic 500min plan, maybe you got extra services along with it? Should only be $85/w tax. And if you said you don't use as much minutes then go with the prepaid $30/mo like that person said. Or you can go with straight talk for $45/mo unlimited talk text and web (might throttle 2.5gb). I'm not sure if they are still selling GSM sim cards because they kept being pulled off the shelves.
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Yeah, I think I'm being charged $8 or $10 for insurance on the phone.
How exactly do pre paid plans work? I assume the bill won't arrive to my house anymore? Do I have to to to the T-Mobile store before the month ends to pay for the following month before it gets disconnected?
Sent from my Nexus 7 using xda app-developers app
Also if I were to sign up for the pre paid plan. Could I bring the phone to a T-Mobile store and could they activate the new sim at the store or do I have to do it myself online?
Thank you for the responses everyone, i really appreciate it.
Sent from my Nexus 7 using xda app-developers app
Synyster06Gates said:
Unfortunately I am over paying by $30. I didn't get the simple value plan. I switched from AT&T right before they ended the classic unlimited contracts. What really sucks is the T-Mobile service went to **** in my area a few days after my "2 week trial period" (that was really maybe a week after getting the phones shipped and activated) and they refuse to help me out in any way. It's a story for another time, but I'm absolutely furious at T-Mobile.
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That's unfortunate, sorry to hear. So you're on a 2-year contract then I suppose? Did you get basic phones or smart phones when you signed up? If anything you can always try to call customer service (Dial 611) and ask to be switched to the new simple choice plan but they might charge you a $200 migration fee per line. In that situation, you can probably argue that your service has not been working well ever since you got it and hopefully they'll work something out.
IXChicharitoXI said:
Yeah, I think I'm being charged $8 or $10 for insurance on the phone.
How exactly do pre paid plans work? I assume the bill won't arrive to my house anymore? Do I have to to to the T-Mobile store before the month ends to pay for the following month before it gets disconnected?
Sent from my Nexus 7 using xda app-developers app
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The only service that does that still bills to your house is T-Mobile Family Mobile (only in walmart) $39.88/mo unlimited talk text unlimited web 2.5 throttle (3G, some say 4G). That service is no contract and you can set auto pay with your debit/credit card or pay at any walmart location.
Other T-mobile pre-paid services is the "monthly 4G" which you will need to purchase a pre-paid card at any convenience store and refill your service at the end of each month. Or you can pay the balance of the bill online through T-Mobile prepaid website. If you don't pay your remaining balance by the end of the month it will get shut off and I believe T-Mobile will hold for 7-14 days before they release the number.
I can't give you a suggestion on which service you should use because I use both Verizon and T-Mobile services (note 2 and nexus 5) on a dealer line. Believe it or not, T-Mobile pulls off 21mb vs verizon 12mb in my home. If anything i'd start with the $30 pre-paid plan and test out the service to see whether or not it works in your area. If you feel that you get a lot of drop calls, you can try the actual T-Mobile service (Simple choice plan) because it's running on a primary network. Don't want to get too technical on why contracts vs pre-paid services are good or bad.
Replying to your second question:
You can purchase a Sim starter kit on the actual T-mobile site and you can activate it yourself, very easy. Follow the steps and select the plan that you desire.
t-mobile (dot) com/shop/plans/activatecodes (dot )aspx
Deekayy said:
That's unfortunate, sorry to hear. So you're on a 2-year contract then I suppose? Did you get basic phones or smart phones when you signed up? If anything you can always try to call customer service (Dial 611) and ask to be switched to the new simple choice plan but they might charge you a $200 migration fee per line. In that situation, you can probably argue that your service has not been working well ever since you got it and hopefully they'll work something out.
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I will attempt to do this over the weekend. I am on a 2 year contract. When we signed up, I got a Galaxy S3, an LG F3, and an LG F6.
Since we started, none of the phones will reliably get phone calls or text messages. More often than not when people try to call us (even the T-Mobile reps calling me back) the phone will ring on their end, but I never get a ring or even missed call notification. A voice-mail will randomly pop up later in the day. Text messages will stop for hours on end then all of a sudden 10 or so will come to my phone at once. MMS won't reliably send or download. It's been a FRUSTRATING experience to say the least.