NCIT Solutions provides offshore IT, web design, software programming services for clients in the US and worldwide, with offshore prices and the best quality.
The mission of NCIT Solutions is to provide viable and lower cost outsourcing solutions. We offer you tailored offshore services to supplement your development effort. Our services can help you lower costs in solving real-world business problems while enabling new competitive advantages and delivering tangible value. The main competencies of our software team are focused on data entry, customer sales, transcription services, software development and customer service. We operate on a wide variety of systems such as: Linux, UNIX, Solaris, and Windows 9 x/NT/2000/XP/CE, Symbian OS, Palm OS, and Pocket PC.
NCIT Solutions is an independent and unique organization that was created specifically with the aim of providing offshore/outsourcing facilities to clients to take advantage of business opportunities and to facilitate business relationships between U.S. and Middle East companies. Our activities seek to expedite the new economic growth in Jordan consistent with the creation of free and fair markets for the Middle East region.
· Individual outsourcing facilities uniquely tailored for each customer.
· Identification of available market resources and potential partners
· On-the-ground management and support in Jordan
· Legal, technical and cultural support for ventures.
NCIT Solutions maintains a physical presence with staff on the ground in Amman Jordan. Many global companies have opened offices in Amman Jordan in order to better facilitate partnerships and joint ventures with Middle East companies. We can also provide businesses with space and easy access to our business support services through our affiliate in Amman Jordan.
WE DO ALL TYPES OF SOFTWARE/WEB DESIGN WORK AT THE LOWEST GUARANTEED PRICE
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REDMOND, Wash. — Feb. 21, 2008 — Microsoft Corp. today announced a set of broad-reaching changes to its technology and business practices to increase the openness of its products and drive greater interoperability, opportunity and choice for developers, partners, customers and competitors.
Specifically, Microsoft is implementing four new interoperability principles and corresponding actions across its high-volume business products: (1) ensuring open connections; (2) promoting data portability; (3) enhancing support for industry standards; and (4) fostering more open engagement with customers and the industry, including open source communities.
"Ensuring open connections to Microsoft’s high-volume products. To enhance connections with third-party products, Microsoft will publish on its Web site documentation for all application programming interfaces (APIs) and communications protocols in its high-volume products that are used by other Microsoft products. Developers do not need to take a license or pay a royalty or other fee to access this information. Open access to this documentation will ensure that third-party developers can connect to Microsoft’s high-volume products just as Microsoft’s other products do. "
"Microsoft is providing a covenant not to sue open source developers for development or non-commercial distribution of implementations of these protocols. These developers will be able to use the documentation for free to develop products."
More after the jump, direct from Microsoft:
http://www.microsoft.com/presspass/press/2008/feb08/02-21ExpandInteroperabilityPR.mspx?rss_fdn=Press%20Releases
Thank you to anyone who takes the time to read this and explain if it means any positive news for our Windows Mobile devices. They aren't high-volume devices according to the press release, and they didn't specifically mention them, but they are opening up the APIs for Exchange Server. Will that help in making apps for our XDAs? Interesting read anyways.
Here's my take.
There are two reasons for doing this.
First, as the world business climate changes and MS grows, antitrust issues are not going away. With a high probability of a democratic presidency, you can pretty well plan on more probes into MS business practices. EU regulators have already stated that they are going to be watching this one closely. Open architecture would place MS in a better position to defend themselves.
Second, "open" increases dependency. If you are a developer and you build your tools around the "open" MS architecture, where are you going to send your customers to buy base applications? In theory this would increase the number of units sold (breadth) but not increase the number of functions provided (depth). The net impact would be a much more stable revenue base for MS and not an "all or nothing" approach. Remember, Microsoft does not do ANYTHING that they do not believe contributes to their long term viability or profitability.
Hi,
Drishti-Soft Solutions, a leading provider of communications solutions, announces its association with one of the largest call center training institutes with over hundred centers in India- Orion Calltech. The underlying objective of this association is to train students on Drishti's groundbreaking Call Center technology- DACX.
It has been observed that the 'On-Floor' time in a call center reduces from three weeks to less than a week when agents are trained on Drishti's software. Technical training is an important aspect of call center operations. Not only is it a complex procedure, but also a time consuming affair. Customers, these days, expect call center agents to resolve their queries in the least possible time, yet in the best possible way. That is why the call center workforce must be adept at managing technology to facilitate higher First Call Resolution (FCR), more live connects and higher operational efficiencies.
For most of the call centers, retaining their agents is perhaps the biggest concern. High attrition rates in the call center industry create a space that is generally filled by housewives or fresh graduates. It is a fairly decent assumption that such recruits have inadequate tech knowhow. Training costs for a new agent can sometimes be as much as five times higher than costs associated with re-training an experienced agent. Moreover, it has been found that it costs around three month's agent's salary to a call center if an agent leaves after being trained. Talking in larger terms, say a call center with 150 seats (attracting 30% attrition rate), the amount translates to Rs 2-3 million every year.
Orion Calltech wanted to provide a remedy to such training and attrition related issues. They wanted to address the aforementioned issues and provide a proposition to the call centers. "We were basically looking for simulation solution for live contact center environment. The problem was that since we are spread all over India and that PDS (Predictive Dialing System) entails detailed maintenance; gathering manpower (which is not out mainstay) was becoming cumbersome. Drishti, therefore, came up with a Localized IP-Contact Centre Simulation on a PDS model. That meant lower variables to maintain because all of our centers could access this resource without having the required technical know-how. Drishti has been very co-operative towards our unforeseen needs" said Manish Agarwal, Director, Orion Calltech.
Orion Calltech has over a hundred training centers spread across India. Such a vast training network commissioning Drishti's technologies would enhance Drishti's brand image in the BPO industry.
Training agents on IT enabled systems (i.e. ITes) is thus indispensable for call centers if they want to minimize cost and time. Training agents on Drishti's software would ensure that they learn the ins and outs of ITes, thus eliminating the need to re-train agents. Hence, agents trained on Drishti's software contribute to the overall productivity of the call center from day one. Comments Mr. Bishal Lachhiramaka, CEO, Drishti-Soft Solutions- "Agents being trained on DACX from a reputable institute like Orion Calltech shall benefit our clients and partners greatly".
Drishti's call center software DACX Ameyo offers holistic contact management capabilities for domestic as well as international call centers. Comments Mr. Sanjeev Kothari, Director, Orion Educare Pvt. Ltd.-"Drishti has provided us a very good solution, and mapped all our requirements through its innovative centralized contact center module. This would enable us to provide training on real call center applications & dialers to our 100+ centers all over India".
Agents being trained on Drishti's software will learn about call management, predictive, progressive and preview dialing, IVR, CTI, ACD, reporting, supervision, quality monitoring and collaboration capabilities. This would prove to be highly beneficial (in terms of productivity) to call centers.
About OrionCalltech
Orion Calltech was established in the year 2005 with the sole aim of empowering its students with a deep understanding of the BPO industry. Orion Calltech is time tested and trusted pre-process training institute accepted and approved by whole ITes Industry.
An ISO 9001:2000 Institute in Eastern India, it provides Dual Certification, which includes International Certification from City & Guilds, UK.
About Drishti
Drishti is a leading provider of Contact Center Software & Enterprise Communications Solutions. Drishti's award-winning flagship offering - DACX Contact Center Suite has been a huge success in India and Philippines within a short span of two years. Drishti creates innovative Communications technologies for the next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at more than 200 client locations across India, Bangladesh, Philippines, Dubai and the US, as recognized by the three awards: IP Contact Center Technology Pioneer Award 2008, Member's Choice Award 2008 (Best ACD/Switch, Best in Class Overall Category Winner- Best Outbound Solution and Highly Recommended Best After Sales Support) and BPONews Best Contact Center Solution 2007.
Yeah for most of the call centers, retaining their agents is perhaps the biggest concern. High attrition rates in the call center industry create a space that is generally filled by housewives or fresh graduates...
__________________
Call Center Software
Location: Woodinville, WA
Divison: Consumer Products
Direct Report: TBD
Employment Type: Salaried; Exempt
Qualifications & Experience
5+ years of relevant experience in software development, information systems or equivalent technical environment; minimum 1-year experience in development utilizing Android SDK; iOS and/or WP7 a plus.
Proven experience delivering successful software, including customer-facing mobile applications, preferably game apps currently available via Google Play, Xbox LIVE and/or the App Store.
Solid understanding of in-app analytics and PII best practices.
BA/BS in Computer Science or related field preferred; Interactive Design a plus.
Skills & Traits
Passion for app development, focus on UX/UI, strong project management skills and attention to detail are required.
Proficiency in Java, Android SDK frameworks, XML, web-service technologies, emerging web standards (i.e., HTML 5), analytics tools (i.e., Omniture, Google Analytics).
Ability to plan, drive and complete projects. A thinker and a doer.
Excellent verbal and written communication skills.
Strong problem solving abilities including an ability to influence internal stakeholders.
Ability to take initiative and demonstrate leadership.
Desire to work hard, learn fast, generate ideas and make things happen the best way in a changing environment. Willingness to do whatever it takes to get the job done.
Professional disposition/appearance, and positive attitude and outlook.
Excellent interpersonal and relationship building skills.
Interest in video games a plus.
Duties & Responsibilities
Develop mobile applications for BDA’s Consumer Products division, creating simple interactions for complex functionality.
Work with supervisor and co-workers to prioritize projects, app features and deliverable timelines for maximum business impact.
Manage requirements, documentation, testing and participate in troubleshooting efforts within a highly matrixed organization.
Work with supervisor and creative staff/contractors to drive the process of UI design, apply user tests, specify user flows/screens and direct graphical design within the framework of BDA’s consumer brands, owning the day-to-day execution in the form of design comp reviews, functional reviews with development teams, and presentations to internal stakeholders.
Serve as company-wide mobile app subject matter expert (SME).
Coordinate content delivery with BDA’s consumer packaging teams and websites, including PowerA.com and MUNITIO.com.
Participate in creative brainstorm meetings to provide input for fresh, new ideas, vision and project direction.
Develop and maintain an effective, positive working relationship with other BDA teams and individuals.
Additional marketing responsibilities as assigned by supervisor.
Occasional weekend and evening hours required.
Contact
Melissa
Only local canidates or persons willing to relcoate will be considered (no relocation fee will be paid).
i don't think this is a right section..?
Please read THIS if you would like your job advertised on xda
This is relevant to the Job Board forum
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