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For some God forsaken reason, the camera in my N5 is a pile of crap. Let me list the issues:
(Note I'm using the stock Google Camera app and have tried CM Focal with identical results).
Switching from Rear to Front camera takes a stupid amount of time, usually winds up crashing the Camera app altogether.
Switching from Camera to Video results in a grey bar, 1/10th the width of the screen, spanning the entire length of the right side of the screen. The app usually crashes after this.
Videos usually can't record, the screen freezes, forcing me to hit the back or home button.
When videos do record, they're corrupt and cant be played on any windows machine or in any program.
Sound quality is laughable. (wasn't when I first bought the phone with 4.4.2 on it)
Snapchat usually can't even launch the camera and asks to restart the app. Usually results in me having to reboot the phone.
When the camera does work in Snapchat, pictures come out fine, but switching cameras usually reproduces the issue mentioned above. Videos, however record only 50% of the time. The times they dont, the screen freezes, resulting me having to restart the app.
When videos do actually record in Snapchat they have about a 50/50 of being unable to be played back, resulting in the error message: "Can't play this video".
On rare occasions, using the camera in Snapchat results in the screen flickering rapidly for a few seconds and then the phone reboots... The last time this occured it wiped all the data to Facebook, Snapchat, and EvolveSMS.
These symptoms exist in both Vanilla KitKat 4.4.4 and CM11 (Snapshot M8). Yes, I have reinstalled Snapchat. I've also tried toggling on/off HDR+ to no avail.
My Camera is basically useless and it's extremely annoying. It has even caused crashes that have wiped data from my phone. Hardware related? Software related? I'm really at a loss here... Any help is appreciated.
Well first try a complete fresh install to see if it's just software related
Sent from my Android L Nexus 5 via Tapatalk
Ben36 said:
Well first try a complete fresh install to see if it's just software related
Sent from my Android L Nexus 5 via Tapatalk
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Factory reset, wiped case and dalvik, freshly installed CM11 last night before bed. Same symptoms exist as they did before.
The stock camera crashes when I:
-enable RAW
-select slow shutter
-select a shutter speed of 2, 4 or 8s in camera settings
The annoying part is that I have to reboot every time to fix the camera as it seems to be unable to connect again after crashing. Is there any way to fix this without rebooting? There is a play store app but it doesn't work.
Edit:
If you want, vote for the issue.
https://jira.cyanogenmod.org/browse/BACON-1554
Is this with the new update that came out today?
Sent from my OnePlus One®
minicoop7 said:
Is this with the new update that came out today?
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Yes with 38R.
No issues here just tested
shamo42 said:
The stock camera crashes when I:
-enable RAW
-select slow shutter
-select a shutter speed of 2, 4 or 8s in camera settings
The annoying part is that I have to reboot every time to fix the camera as it seems to be unable to connect again after crashing. Is there any way to fix this without rebooting? There is a play store app but it doesn't work.
Edit:
If you want, vote for the issue.
https://jira.cyanogenmod.org/browse/BACON-1554
Click to expand...
Click to collapse
Question:
Stock?
Bootloader unlocked?
Rooted?
Custom Rom?
Custom Kernel?
Any tweaks to the device other than stock?
I'm just curious...if stock users are having trouble, or is it just the tweakers?
Have you tried a factory reset? And as above, any mods or running 100% stock?
Rooted with stock rom and stock kernel. Clearing the camera cache doesn't help.
I'll try a factory reset as some users don't seem to have the bug.
I've noticed that too. I've also noticed two more things:
- 4k UHD + RAW = bad time. As soon as I hit record it gives me a black screen, I stop the recording and it freezes. I have to force close the camera app to be able to do anything with it again. Oddly enough, 4k DCI works fine.
- Slow-mo video + RAW = choppy. The video seems to be playing back at a super low frame rate. Everything seems to have a lot more motion blur too.
Using raw any time there is low light results in camera crash as well
Sent from my A0001 using XDA Free mobile app
rooted, with stock everything. after taking 8 sec slow shutter, when saving it lags, then black screen then crash. then when i reopen all the menu still there but black screen. anything i do from there it will just crash.
I have the same problem as the poster above.
Any clue?
The other problems described here were correct with the latest update.
Anyone with anything on this?
Same issue here. Will it be fixed ever?
Yep, this has been a known bug from day 1 bro.
Just to put my 10 cents, same problem here even in Auto mode.
This is the only issue I have with my phone now. Hoping CM12 fixes it.
Hello, in CM12, as says Spectre, camera works well, but is there way, to fix this problem in latest official CM13.1, or Lineage14? Thanks much
edit: well, sorry, in CM12.1 problem still here, seems aka HW problem... overheating?
No working solutions? ((
Noticed today that when I record a video on my Honor 8 I can not play it back. It's just a black screen with audio. Also, the YouTube app just "loads" - good 4G LTE signal or over WiFi. Might be separate issues. Cleared the cache and uninstalled the YouTube updates.
Anyone else seeing this or know of a fix?
eth3rton said:
Noticed today that when I record a video on my Honor 8 I can not play it back. It's just a black screen with audio. Also, the YouTube app just "loads" - good 4G LTE signal or over WiFi. Might be separate issues. Cleared the cache and uninstalled the YouTube updates.
Anyone else seeing this or know of a fix?
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Click to collapse
if you have installed magisk uninstall and it should work i had the same issue and it went away as soon as i uninstalled magisk with the provided zip on the thread after 21 day and couple of hours of troubleshooting
I don't have that installed.
eth3rton said:
I don't have that installed.
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But you might have another app that messes with the video driver.
Unless anyone pinpoints the exact cause I suggest you backup with Huawei Backup to SD or PC, factory reset, setup Google account and nothing more. THEN test to see if it behaves the same.
If it does, then you might have a malfunctioning unit.
If it doesn´t then it´s either an app or a file messing with your ROM. Try to restore your backup one-by-one app until you see the problem appearing so that you can identify the app.
eth3rton said:
I don't have that installed.
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Click to collapse
How about xposed?
Hi There, we recommend you back up the device and perform a "master reset" to see if that fixes the issue. To perform a master reset, you will go into your menu and click settings, then go to Back Up & Reset. Follow the prompts on the screen to back up and factory reset, then continue by following the steps to restart and activate the device (note: you will need to have your Google email/password present at startup).
If you still can't get playback on your videos to work properly, you should call in to our knowledgeable Honor customer service center at +1-844-524-6667 and they can further diagnose the situation you are having with video recording and playback. Thanks for your question! (NS)
Video playback seems to be a general weakness on the phone. I have experienced occasional glitches as well as battery drainage. It could be that the hardware (imaging processor) is weak.
Do a factory reset and see if it works
I'd actually like to raise awareness about this issue, my device works great other than this video issue arising and is progressively getting more annoying every time it happens.
There was this previous thread where, someone else had this problem and someone said that it was a "Known Bug", but I'm not sure where the source for that information is. Thread HERE.
I've done two factory resets since I got the phone in hopes that the problem clears up but it still happens from time to time, and the only way to fix it is to reboot the phone.
A summary of the issue is this:
- Youtube videos only load, but don't play. If you have youtube red, the video plays once you leave the app and audio only plays in the background, and when you return to the youtube app the video continues to play, audio only, with a black screen.
- Playing recorded videos from the video app, or any video app for that matter (Built in Video app, MX Player), videos only show a black screen, and plays audio only.
- Playing videos in Chrome, or anything that uses the android WebView (Such as Reddit while looking at GfyCat''s), doesn't load or shows a black screen
- The only way to get it all working again is to Reboot the device. However, in some rare cases, it magically starts working again.
I did speak to a live support agent on the honor website (David B) about the problem about a week ago in order to try to raise awareness of this issue, in hopes that someone takes notice and finds a workaround or fix for the problem.
I know for a fact that this issue isn't caused by Root, Xposed or anything related to unlocking the bootloader as the issue happened with a fresh restore, and an unmodified device a few days into owning my honor 8.
In conclusion, we need to see and know how many total are having this problem, and how many people haven't had this issue at all, just to ensure that those having the problem (Like me) don't have a defective unit. If only a small percentage of us are experiencing this issue then there is a possibility that those who have this issue like me have a defective device and would need to take action quickly to somehow obtain a new device.
P.S: I've been trying to figure out what triggers this issue to happen and what 'Magically' fixes it while the device is on, without rebooting, ever since I got my device. I'll report back if I ever come across something significant
Update Sept22: I can confirm that there is some issue happening with the hardware decoder as in MX Player video doesn't play when HW Decode is selected but works when SW Decode is selected. Still trying to figure out how to get it working again from its broken state without having to reboot the phone
It seems that there is a software issue which makes the phone unable to use HW decoders correctly
its a reported problem with honor 8, many users are facing the same issue, hope honor fixes it soon with a software patch.
It released an update for both US and EU model, now it's time to wait and see
minigreen said:
Do a factory reset and see if it works
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factory reset would solve the issue for a day or two, as it would reappear again
minigreen said:
Do a factory reset and see if it works
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Click to collapse
Members reported that even a factory reset wouldn't solve it
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
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Click to collapse
wait for the update, maybe it will be fixed
raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
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You may receive an update, but I don't know if it fixes the issue
raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
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Pester Honor team for a fix to this software issue through their FB and their official forums. A bugfix update will do the need.
I know updates etc talking to Honor n that .If enough of us complain on here it could be considered to link them to here to see for them self errors in software... infanct I know a couple of official Honor mods are actually on this forum. We want them to go nag the heads of swu
I just talked to Miles of the hihonor website live chat, and he told me the following:
When asking about the bug:
Miles S 07:32:56 pm
Ah! Yes, our team is aware of the bug and are planning on patching it soon.
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Click to collapse
Asked for an ETA and specified my model FRD-L04:
Miles S 07:35:24 pm
So, no ETA as of yet, just a message letting us know that our team is on it and it will be patched soon.
Thank you, we found that it's the US model and it's an android bug.
No worries though, we'
We'll get this patched up as soon as we can.
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Click to collapse
Great solid phone for a great price but just this one bug which is driving me nuts haha, hopefully in the coming weeks it'll be patched!
Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync. Am i the only one with this issue or there are other people too ? if i see more people having this issue i will reach out to HTC.. else will do a warranty replacement for mine.
Note- Phone is not rooted, so no magisk module is present to cause this problem
Update- Sorry forgot to update this info, I had reached out to HTC and as per them one should try clearing app cache and restart. I did clear the cache using various methods including by booting into recovery, that seemed to fix the problem for sometime, though this kept coming back.
I've watched a bunch of YouTube videos since my U11 arrived 1.5 weeks ago and never had this problem at all. Never watched WhatsApp videos yet, as I don't get those very often.
Sent from my htc_ocnuhl using XDA Labs
5m4r7ph0n36uru said:
I've watched a bunch of YouTube videos since my U11 arrived 1.5 weeks ago and never had this problem at all. Never watched WhatsApp videos yet, as I don't get those very often.
Sent from my htc_ocnuhl using XDA Labs
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Thanks for your reply, seem like an issue just for me(Unless other people also report the same), will probably need replacement.
The Facebook app has crashed for me several times when trying to play video, not every time though. Haven't had any problems with Youtube or VLC.
All of this sounds like software issues in my opinion, personally I would try first to clear data/cache of all apps affected, uninstalling app updates and reinstalling them and also a factory reset before going for a replacement.
warriorvibhu said:
Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync. Am i the only one with this issue or there are other people too ? if i see more people having this issue i will reach out to HTC.. else will do a warranty replacement for mine.
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Watching on the YouTube app I noticed the lips aren't synced
Cryosx said:
Watching on the YouTube app I noticed the lips aren't synced
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According to HTC the solution is to go to Recovery mode and wipe cache partition, it worked for me.
Here is what i did and the below excerpt is taken from HTC's link which they sent me
With the phone powered off, follow these steps:
Press and hold the VOLUME DOWN button while powering the phone on.
Continue to hold the VOLUME DOWN button until the Bootloader screen is displayed.
Press the VOLUME DOWN button until Recovery is selected. Press the POWER button to select.
The phone will appear to reboot and the screen will appear black for 15-30 seconds. When the recovery screen is displayed, follow these steps:
Hold VOLUME UP button and then press and release POWER.
Press the VOLUME DOWN button repeatedly until wipe cache partition is highlighted on the screen.
Press the POWER button to select.
Press the VOLUME UP button repeatedly after the process completes
Press the POWER button to select reboot system. The phone will reboot normally.
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Click to collapse
This should help.
warriorvibhu said:
According to HTC the solution is to go to Recovery mode and wipe cache partition, it worked for me.
Here is what i did and the below excerpt is taken from HTC's link which they sent me
This should help.
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Just to chime in, mine lagged and skipped frames and was it was obvious when it happened. I just forward and rewind the video and everything went back normal. Will apply the fix if it becomes persistent.
Thanks for the cache wipe solution, do let us know if your video playback has anymore problem after a while after applying this fix.
warriorvibhu said:
According to HTC the solution is to go to Recovery mode and wipe cache partition, it worked for me.
Here is what i did and the below excerpt is taken from HTC's link which they sent me
This should help.
Click to expand...
Click to collapse
Turns out the sound mod I had installed may had been the cause of my lip sync issue. It was the Viper4Android magisk module.
Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync.
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I have EXACTLY this issue, has been like it since I received the phone and before installing any of my own apps. It seems a little intermittent as doesn't happen on ALL videos or streams but does on most, including videos take by the phone itself - really irritating - it's not the app I'm playing back on either as it happens on all three apps installed.
Did you resolve this with the cache clearing method? I would be interested to know if it worked before obliterating my app data.
Clearing the cache partition solved the lip sync issue for me. I didn't notice it before on YouTube. Maybe it was after today's maintenance update, but I can't be sure. Anyway, it's ok now.
I also have this problem.
U11 with 6gb/128gb. I have the problem when I use Google photos to play a video shot with the camera.
If I use VLC to play the video, no problem.
It's quite annoying.
Same issue here. I play videos from websites such as news websites and the sync is terrible. I will try clearing the cache partition and see if there is any difference. It already been factory reset!
I just wanted to chime in that I'm getting the same issue. I'm going to try the cache clearing and I'll let you know if it works. All video tends to be behind by 2-5 seconds, which makes anything beyond music playback impossible.
I think the VLC app may be the culprit here.... I deleted it after I noticed a post here that mentioned it and so far it seems to be working.
warriorvibhu said:
Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync. Am i the only one with this issue or there are other people too ? if i see more people having this issue i will reach out to HTC.. else will do a warranty replacement for mine.
Click to expand...
Click to collapse
I was having this issue too and it drove me nuts. It only started happening recently so I traced my steps and figured out what i did that caused it.
It was the Magisk Module that fixes 60fps video recording and slow motion video for the GCam. Removed that module and instantly YouTube was back to normal.
Hope this helps a few people.
rom116 said:
I was having this issue too and it drove me nuts. It only started happening recently so I traced my steps and figured out what i did that caused it.
It was the Magisk Module that fixes 60fps video recording and slow motion video for the GCam. Removed that module and instantly YouTube was back to normal.
Hope this helps a few people.
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Mine is 100% stock, and I have this issue, it's really annoying.
Petya19 said:
Mine is 100% stock, and I have this issue, it's really annoying.
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Do you have viper4android installed? It also happens when I have Bluetooth power enabled in v4a
Nope.
I also noticed that in some recorded videos, the sounds ends sooner than the video.
Hey, since the update to pie, the picture in picture functionality seems broken on my device which is pretty annoying. When trying to minimize YouTube or let it play in the background it will only pause... This is weird and annoying. I have all marks checked. I have allowed picture in picture for the app in the oxygen settings and in the YouTube app itself. Also background playback is ticked. I already cleared the cache of the app and even deleted it's data. Didn't help.
Anybody else experiencing this? I even did a clean wipe after the big pie update.
Any feedback appreciated