no sim card - no service - Moto G Q&A, Help & Troubleshooting

Hey guys. I just got a moto g today and I find this quite annoying, because when I turn it on before unlocking it it comes up with an error saying "Vodafone NZ, no sim card - no service". It's odd because of the fact that I am still able to use the phone in both using the internet and text / call. I've come to realize that the no sim card part is due to the fact that it's, perhaps, referring to the second sim card slot being un-used. But the no service part does not particularly make sense. Also when I unlock the phone it also has a red slash going through a sim card on the top left as well as the red slash going through a graph, referring to connection.
I got the phone today and when I got it I had to get a new sim card and load my current number on it at the vodafone store, the guy did it for me.
Any help will do. Thank you.

Yeah, it's referring to the other sim card, both sims are always displayed. When I had two sims in, they both showed the carriers. "Vodafone NZ" is one and "no sim card - no service" is the other.

Okay. So essentially what it is, is that the slash through both the other sim and connection is refferring to having both no sim and connection via the 2nd sim card? so I need to get a 2nd sim in order for it to go away?

Yes to both questions. If you get a second sim, it will look like the other one.
There are some mods to get rid of it, but I think it's a much of a muchness...

Fair enough. I can only presume it got there because the vodafone guy put the sim card in both slots, therefore activiating the 2nd one. Fair enough though. It's not doing anything just annoying my ocd ;D !
Thank you so much for your assistance.

You're welcome.
Mine has both, they're there by default. It's okay, it's a common complaint... XD

Related

[Q] SIM CRASH on a Go Phone?

I bought a cheap ATT Go Phone for the SIM card for my iPhone. I've activated the phone and the SIM card but the crappy phone keeps saying SIM CRASH, and nothing beyond that. I put the SIM into the iphone and it just says "searching" in the area for the signal strength. Do I need to call ATT about this one
bottlecap said:
I bought a cheap ATT Go Phone for the SIM card for my iPhone. I've activated the phone and the SIM card but the crappy phone keeps saying SIM CRASH, and nothing beyond that. I put the SIM into the iphone and it just says "searching" in the area for the signal strength. Do I need to call ATT about this one
Click to expand...
Click to collapse
Just like most companies, AT&T provides specific SIM cards for their specific services...hence the Go Phone card not working the way you want it.
Get a card from AT&T for your IPhone.
Cheers,
I know this thread is quite old but I have the same issue when I insert my sim card in the gophone in came with or any other phone I tried an unlocked iphone 3G and an unlocked HTC HD7. The most surprising part is that my HTC Desire doesn't seem to have any problem with this card.
I would really liked to get it to work on my HD7 but I had no luck.

unlocked phone erased sim card?

I wanted to test the unlock i did on my phone yesterday, so i put my brothers tmobile sim card in my phone, but all it did was show a sim card icon at the top of the status bar, and i didn't have signal. so i just figured the unlock didn't work.
Then when my brother put his sim card back in his phone, his wasn't working. apparently the sim was reformatted or something, and now he has to get a new sim. anyone heard of this before? also should i try another sim card, or will it just destroy that one too?
drizzle67 said:
I wanted to test the unlock i did on my phone yesterday, so i put my brothers tmobile sim card in my phone, but all it did was show a sim card icon at the top of the status bar, and i didn't have signal. so i just figured the unlock didn't work.
Then when my brother put his sim card back in his phone, his wasn't working. apparently the sim was reformatted or something, and now he has to get a new sim. anyone heard of this before? also should i try another sim card, or will it just destroy that one too?
Click to expand...
Click to collapse
you forgot to select network operators in the wireless settings. in the wireless and network setting select mobile network then select network operators your phone will then scan available network operators and show you at&t or t-mobile after the scan. since you want t-mobile simply select it.
gorgy76 said:
you forgot to select network operators in the wireless settings. in the wireless and network setting select mobile network then select network operators your phone will then scan available network operators and show you at&t or t-mobile after the scan. since you want t-mobile simply select it.
Click to expand...
Click to collapse
would that have made his sim card work again if my phone recognized the network? or was that just something weird that happened. I am new to the whole unlocking deal.
Thanks for the help, I am a little nervous to try it now, as i dont want to mess up his card again! :/
you should be fine. is your contact actually stored on your sim? ,maybe your brother's sim is empty but his contacts are stored in his phone. contacts stored in sim card are not easily get deleted than contacts stored in phone simply import you phone contacts to your sim to be safe.
my contacts are fine, but his phone actually would not work when he put his sim card back in his phone. it's just a regular dumbphone, but he didn't have signal or anything. Do you know what would cause that?
there must be an option somewhere in his phone to select the wireless network he has. what phone he is using? maybe a simple reboot on his phone with his sim card already in place would do.
yea maybe, i think he was going to go to tmobile this morning.. i guess i can't really call him to have him try though!
anyway i'll see if he will be brave enough to let me try again! thanks for the help!
I may understand sim cards wrong but from what I understand the sim does not announce to the carrier hey this is eric shins phone. It instead just broad casts a number the carrier sees the number and associates it with eric shins number. That's why you can buy a prepaid att phone call the company up, give them the sim number and they can connect that with your phone.
More then likely the sim was physically damaged
Sent from my SAMSUNG-SGH-I897 using XDA App
hmm.. that does make sense. I thought i had heard of other people just popping in other people's sim cards and it wasn't a problem, but i don't know.
Just kinda strange that it was working before , and after i tried it, his phone no longer worked. Maybe it was damaged when he took it out or put it in, but from my experience they are pretty sturdy pieces of plastic!
i'll have to see what he says when he gets it fixed.
crystalhand said:
I may understand sim cards wrong but from what I understand the sim does not announce to the carrier hey this is eric shins phone. It instead just broad casts a number the carrier sees the number and associates it with eric shins number. That's why you can buy a prepaid att phone call the company up, give them the sim number and they can connect that with your phone.
More then likely the sim was physically damaged
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
hmnn... thats what I thought because the op post that somewhere in the process when putting back in the sim he see's it was reformatted. just like putting an sd card with my other phone that is not samsung it can't read/open files unless you format it that would surely delete the data in it. in his instance without a warning it automatically formatted the sim and deleted all the data in it which would make it useless. in his case the sim card before is associated with the network but somehow reformatted and the data in it was lost.
so he went to tmobile today and got a new sim card, and everything works again.
maybe it did get damaged in the process.. who knows now!

[Q] Foreign SIM card not being read by rooted phone

Hey all,
I'm trying to use a foreign SIM card (a prepaid card from Taiwan Mobile), but my phone says "No SIM card in phone" on the lock screen. I'm sure my phone is rooted and I flashed Android Revolution HD 5.2.6, but the lock screen is still giving me the same message. Is this a problem with the SIM card, or my phone? I also had the same problem when I got the phone, when I upgraded with a dumbphone from AT&T to the Inspire 4G, and AT&T had to give me a new SIM card. Also, the contact size for the SIM card is smaller on my AT&T 4G SIM, so I don't know if that might be of any help. Thanks!
My first assumption would be that whatever language the card is written in, the phone isn't able to translate. But I don't even know if that's a real thing or not either. So this post was pretty much pointless in helping you understand your problem.
I'm sure someone smarter will be by soon with some insight.
*insert sig here*
Not all GSM phone services are 100% intercompatible. I don't have any idea how you would find out, but a good start might be to call a rep at Taiwan Mobile.

[Q] [Xoom2] APN disappears. Sim card troubles. MZ616

I visited my sister in Germany and she gave me a Vodafone branded Xoom2 UMTS (MZ616). I was able to flash it with ICS and everything works great.
I got a new sim card from ATT (I live in ghe US)and put it into the tablet. This is were my issues start.
I see no APNs. When I add an APN it disappears or I cannot save it.
I tried everything. Sometimes when I try to manually search for the network ATT pops up. When I select it, it will show bars for a short time or i may get a "sim not authorized for this network error.". When I add data roaming, it may shows the ATT APNs for a short time.
I also get an error when trying to add a simlock I get a "no sim card" error.
I am stumped. I searched the various forums and I get a lot of inconsistent info.
Is this issue related to the tablet being locked? Does that even matter? Is this some sort of region issue? Do I need to unlock the bootloader or should I use a different ROM?
I do not think the sim card is faulty.
Any help appreciated.
Sim Card Size????
So I compared the old Vodafone sim card with the 'new' AT&T sim card. The plastic outline of both cards seesm to be micro. However, the gold plated contacts on the new cards are definitely micro sim, but the old Vodafone card seems to be old school size (not sure what that size is called). If the size of the gold plated material matters, then this may be may issue. Like I said, above, when I first boot into the tablet with the new sim card I will have bars for a short time, but they disappear and the sim card does not seem to be recognized.
Can someone knowledgeable on sim card size matters as they pertain to the Xoom2 please weigh in and let me know if this is the issue?
I took a pic of the sim cards. From left to right: Old Vodafone sim, new AT&T sim, 2FF (mini sim card) for size comparison.
Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2

[Q] Chinese Opo Will not work on any carrier :(

Hey Guys purchase the 16GB oneplus one from china, I use 3g Tmobile, and tryed vodaphone also but Can not get any signal!
Going to the network it comes up with EE,EE, Vodaphone, 3 Ect, I click on them and all of them say 'your sim card does not allow a connection to this network' really frustrating, tried entering apns manually but as soon as i save it dissapears, tryed everything, resetting, reflashing 11s, Other people have bougth the chinese one and works fine in the uk, mine will not budge!
Also tried new sims cards ect, please help me save my paperweight
Whelan189 said:
Hey Guys purchase the 16GB oneplus one from china, I use 3g Tmobile, and tryed vodaphone also but Can not get any signal!
Going to the network it comes up with EE,EE, Vodaphone, 3 Ect, I click on them and all of them say 'your sim card does not allow a connection to this network' really frustrating, tried entering apns manually but as soon as i save it dissapears, tryed everything, resetting, reflashing 11s, Other people have bougth the chinese one and works fine in the uk, mine will not budge!
Also tried new sims cards ect, please help me save my paperweight
Click to expand...
Click to collapse
Which is why you shouldn't purchase a non compatible phone, for use in another area?
This is why you shouldn't buy this phone from the scalpers. The chinese version does not support many of the worldwide bands that the "global" version of the phone does. My advice would be to try to sell it to someone who can use it and sign up on the OnePlus forums and wait for an invite for the CM version which supports the bands you need.
Get a new sim, sounds like an old sim that doesn't have the updated CellID info in it.
I had to change my 3 sim when I had my SGS4 as it wouldn't register because it was too old.
Sent from Uranus via OnePlus
Whelan189 said:
'your sim card does not allow a connection to this network' really frustrating, tried entering apns manually but as soon as i save it dissapears, tryed everything, resetting, reflashing 11s
Click to expand...
Click to collapse
I had that happen to me on the interational one and felt quite dumb afterwards...
Make sure the SIM card tray is rotated DOWN so that the contacts on the sim card look to the back of the phone.
It will fit both ways (imho a very strange design choice) but with a tiny little space left when rotated the wrong way.
In other words: turn the phone on it's screen before inserting the sim card facing you.
I have _NO_ clue why the phone thinks it has a SIM card when obviously it cannot access it...
d4fseeker said:
I had that happen to me on the interational one and felt quite dumb afterwards...
Make sure the SIM card tray is rotated DOWN so that the contacts on the sim card look to the back of the phone.
It will fit both ways (imho a very strange design choice) but with a tiny little space left when rotated the wrong way.
In other words: turn the phone on it's screen before inserting the sim card facing you.
I have _NO_ clue why the phone thinks it has a SIM card when obviously it cannot access it...
Click to expand...
Click to collapse
OMG
I LOVE YOU MAN
i tried everything:L how silly is the design, i though i was going to hve to make a loss hhaha cba to send back to china thanks so much
this is why xda is the best thread

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