[Q] Emergency calls only, switching to Aeroplane mode does not fix it - Nexus 5 Q&A, Help & Troubleshooting

Hello,
I've had this issue since day one: my phone randomly loses signal, usually after not using my phone for a couple of hours. In contrast to multiple other threads posted here, however, turning Aeroplane mode on and off does _not_ fix the issue. The only thing that will get me back on the network is a complete reboot. Needless to say, the issue is extremely annoying.
I've tried flashing various roms, and eventually switched back to stock, but the issue persists. Can this be a carrier problem or an issue with my sim? Or is the phone to blame? I really wouldn't want to go through the hassle of getting a replacement...
Any help would be appreciated!

In short, the phone is to blame IMO. Personally I think its an issue with the QFE1100 Qualcomm chip. Then again, what do I know - lol. Just an opinion.
So many other threads on this issue - both here and on the google product forums but still no resolution or acknowledgement of a problem from Google.
Some folks will say flash the 4.4 radio but YMMV. The only known workaround at this point is to change from 'LTE Preferred' to '3G'. This should keep you connected to the mobile network.
http://productforums.google.com/forum/#!starred/nexus/7s7DsI4DUYo
or,
http://productforums.google.com/forum/#!starred/nexus/eOToYgJXdrw

Thanks for your reply!
I forgot to mention though that I tried this setting as well with no effect, it's still happening with the mode set to 3G :/

Welcome to the club
**Team Nexus 5 battery is crap**

It couldn't hurt to check to see if your imei number got blocked by your carrier. Verify this with your carrier first.

i don't see how my imei could be blocked with my phone working fine 99.9% of the time. i did, however, request an update for my (pretty ancient) sim card earlier today, and considering trading my sim for a new one if that doesn't help.
then of course there's still the option to replace my nexus 5 as a last resort. not giving up yet

i don't want to jinx it, but since replacing my sim last week i haven't had any (complete) loss of signal

Related

Still have sim error after update who else?

Yeah just another update thread. Who here is still getting the no sim error after installing the update it is now worse for me! I am more of a reader and not a poster im just curious is there a work around for this like for example has anyone installed a rom and the problem went away?
LIttle Rant: I have had nothing but motorola smartphones Droid X, Droid Bionic, Razr Maxx so I got curious since the S3 is one of the top selling phones to check it out and let me tell you love the phone but getting that stupid error all the time is annoying I picked my s3 up thinking I could make a quick sell on my razr maxx but now im stuck switching back and forth between the S3 and the razr maxx Verizon even sent me a replacement did that help? nope now its been 3 days they have a ticket open so who knows any help would be apprectiated and lets hear your story!
I'm still getting it, even worse than before I installed the new modem (radio). It seems to be more prevalent in areas where it's switching from 4g to 3g and back. If I'm in an area that has a strong 3g or 4g signal, it never gives me that problem. Has to be a Verizon thing or something with the SG3 that can't handle the switching between the two modes, just not sure......
amaury48 said:
I'm still getting it, even worse than before I installed the new modem (radio). It seems to be more prevalent in areas where it's switching from 4g to 3g and back. If I'm in an area that has a strong 3g or 4g signal, it never gives me that problem. Has to be a Verizon thing or something with the SG3 that can't handle the switching between the two modes, just not sure......
Click to expand...
Click to collapse
UPDATE: I can confirm that if I place myself in a particular position in town where my phone will constantly switch between 3g and 4g and I attempt to send SMS messages my phone inevitably drops all data signal and gives me the no sim and no connectivity message.
I haven't been to were I used to get them bad....but I got one in an area yesterday where I generally get a strong 4G single that I had never had the no SIM issue before.
I was not happy.
galaxy. s3. synergy. yadda yadda.
I am getting it all the time at my house sometimes to the point where the phone does not work at all but if I drive down the road phone works flawless no errors even at work no errors im starting to think it might not be the phone it could be there network but for the hell of it lastnight I switched back from my razr maxx at home and the phone worked fine and when I woke up phone was fine im wondering if this only happens when the network is more at peak operation im growing very frustrated with this phone might off it and just use the razr maxx or hope for another update.
jparasita said:
I am getting it all the time at my house sometimes to the point where the phone does not work at all but if I drive down the road phone works flawless no errors even at work no errors im starting to think it might not be the phone it could be there network but for the hell of it lastnight I switched back from my razr maxx at home and the phone worked fine and when I woke up phone was fine im wondering if this only happens when the network is more at peak operation im growing very frustrated with this phone might off it and just use the razr maxx or hope for another update.
Click to expand...
Click to collapse
I had the same situation just moving from one room to another in my house. Yesterday evening I received a text from my neighbor asking if I had noticed we were receiving a 4g signal in our area (we are in a rural area about 12 miles outside of Tallahassee, FL.). Since yesterday I have a solid 4g in my home area so the no sim problem has disappeared. But there are pockets of weak coverage areas on the way to work in town and at the Florida State University where I work and I continue to find small areas where the problem persists. It has to be the SG3's inability to handle the hand-offs between 3g/4g which produce the no sim problem. My Thunderbolt would handle the switching from 3g/4g much better and not produce the no sim error. I'm sure Samsung could remedy this with a software change (at least not display the no sim) when switching service.
I still have the error on 2 phones. Funny thing is it seems that now it is worse on my wifes phone where it was the other way prior to the update.
From reading this thread and similar threads/topics regarding the sim errors with the GS3, I figured I'd post this here. This is confirmed, my friend and I both have a GS3 bought on the same day at the same VZW store. She keeps getting a sim error while I have never gotten one regardless of coverage or 3G/4G switch frequency, I frequently switch from 4G to 3G when on the subway. She went into the store and requested a new sim card, wound up arguing with the rep, according to him there's no possible way the error could be related, she finally got a new card by calling reps at various levels. After doing a factory reset and reprovisioning the internal SD card with the new sim, she has not yet had a sim error with the newest OTA. So it seems many Verizon sim cards aren't necessarily defective, but are improperly configured with the VZW network. This is just an educated guess based off personal experience, hopefully this is helpful to those with frequent sim errors.
Sent from my SCH-I535 using xda app-developers app
Shibby87 said:
From reading this thread and similar threads/topics regarding the sim errors with the GS3, I figured I'd post this here. This is confirmed, my friend and I both have a GS3 bought on the same day at the same VZW store. She keeps getting a sim error while I have never gotten one regardless of coverage or 3G/4G switch frequency, I frequently switch from 4G to 3G when on the subway. She went into the store and requested a new sim card, wound up arguing with the rep, according to him there's no possible way the error could be related, she finally got a new card by calling reps at various levels. After doing a factory reset and reprovisioning the internal SD card with the new sim, she has not yet had a sim error with the newest OTA. So it seems many Verizon sim cards aren't necessarily defective, but are improperly configured with the VZW network. This is just an educated guess based off personal experience, hopefully this is helpful to those with frequent sim errors.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
How do you reprovision the internal SD card with the sim? If you are correct, some people may be able to fix the problem by doing so with their existing sim cards.
eagene said:
How do you reprovision the internal SD card with the sim? If you are correct, some people may be able to fix the problem by doing so with their existing sim cards.
Click to expand...
Click to collapse
I would also LOVE to know how to do this!!! Very frustrated with this!! Hopefully reprovisioning the sim finally works!!
After searching around, I found to reprovision, you need to go to stock and dial this in the dialar, *2767*3855#. My question is,
- Is it def not possible to do this from an AOSP rom?
- When they say "go to stock", can I just flash a TW based rom and do it?
reprovisioning does not work, don't waste your time
ripken204 said:
reprovisioning does not work, don't waste your time
Click to expand...
Click to collapse
Agreed, I have reprovisioned before, to no avail. I thought it might be my SMS client, GO SMS, but I am getting the same NO SIM error with that client that I get with Handcent as well as the stock messaging client.
I called Verizon back today, to note my account that it's still happening, and spoke to them about a replacement phone. (I am already on my second S3 and second SIM) They offered me my choice of Android device, which currently is a bad deal. So I asked them if their deal would hold true once the Note 2 came out, and the nice lady at level 2 support said yes.
So unless this gets fixed prior to the Note 2... a switch is almost inevitable for me.
Dont waste your time doing the reprovision does not work I tried it earlier today.
mdt73 said:
Agreed, I have reprovisioned before, to no avail. I thought it might be my SMS client, GO SMS, but I am getting the same NO SIM error with that client that I get with Handcent as well as the stock messaging client.
I called Verizon back today, to note my account that it's still happening, and spoke to them about a replacement phone. (I am already on my second S3 and second SIM) They offered me my choice of Android device, which currently is a bad deal. So I asked them if their deal would hold true once the Note 2 came out, and the nice lady at level 2 support said yes.
So unless this gets fixed prior to the Note 2... a switch is almost inevitable for me.
Click to expand...
Click to collapse
Interesting...I might be doing the same thing. This issue is beyond frustrating. However, I have not called Verizon about it yet. Mainly because there doesnt seem to be a fix. I dont want a refurb S3 and there currently isnt a valid replacement. Might try the Note 2 if its possible.
dmbfan13 said:
Interesting...I might be doing the same thing. This issue is beyond frustrating. However, I have not called Verizon about it yet. Mainly because there doesnt seem to be a fix. I dont want a refurb S3 and there currently isnt a valid replacement. Might try the Note 2 if its possible.
Click to expand...
Click to collapse
call verizon just so that they can put a note in your account.
vzw put a note on my account and I should be able to just call up and replace my S3 with something new... just have to wait for something good to come out
ripken204 said:
call verizon just so that they can put a note in your account.
vzw put a note on my account and I should be able to just call up and replace my S3 with something new... just have to wait for something good to come out
Click to expand...
Click to collapse
100% agree with Ripken... call them and have them note it in your account. Basically, I am documenting it once per day (it happens more, but calling more than once per day seems redundant) so they see it, but more importantly, I have some ammunition if I finally move to a new phone. Today's call to 2nd level tech support was a bit frustrating to me, as the nice lady said that, in fact, verizon did get a bad batch of SIM cards. When I pointed out that the bad batch must have been sent all over the country, because it's not a localized issue, and there was a software update addressing it... she didn't have a response. We went thru the same rigamarole with the phone... ie pull the battery, read the number on my SIM, read the numbers from my software build, etc. Again, she offered me any Android phone in exchange, which I turned down. But, at the end, she mentioned she was sending this issue up to a different tier of support that (her words) works with Samsung to fix these issues. I kindly asked her to have them address the headphone jack - bluetooth non-coexisistance, which she giggled at but assured me was working as intended.
So, back to waiting for a fix... or an inevitable new phone.
VRLHD Modem
Ok guys try this at your own risk! I might have found a fix looks like there is another modem floatng around called VRALHD I just flashed it in odin and guess what my phone seems to be working good here at home so try this at your own risk!
Download Link:
http://goo.im/devs/invisiblek/i535/modems
also if you google VRALHD modem galaxy s3 something will come up I cant confirm for sure this will help I will report back after some usage between now and tommorow.
Here it is on rootzwiki
http://rootzwiki.com/topic/34053-of...zon-sgs3-sch-i535-odin-or-recovery-flashable/
Guess I had high hopes for that modem does not fix the issues nevermind lol I am hoping when the jellybean update hits with a new modem this will fix the problem the waiting game begins.
Installed the HD modem last night. I have one area at work that I can test it. I'll report back later with my results.
Update: Flashed the HD radio last night (in CWM touch recovery), install went fine. Didn't have an opportunity to check it out till this afternoon when I put myself in a exact known location where I could reproduce the 3g/4g constant hand-off with the "no sim" notification. Sent out 6 text messages and a couple of phone calls with no problem. Either this new radio did the trick for me or it may be coincidental that Verizon has corrected this "dead" area that would produce this problem without fail everyday I was at work. Couldn't tell you for certain. All I know is that it's not happening anymore at this particular location. I used to have the "no sim" "out of area" notifications constantly at my home until just last week when Verizon finally covered this area with a strong 4g service. Only time will tell as I travel thru areas that have weak coverage. It's very obvious that this problem stems from weak coverage areas and the SG3's inability to handle the transfers effectively.

[Q] Google Nexus 5 - No Mobile Network Issue

Hello,
I am from India. I had purchased a Google Nexus 5 phone (Black/ 32GB) last year (December 20th, 2013)
I have started facing a serious issue since yesterday. My entire mobile network went down all of a sudden. Tried using other SIM but of no use. The same SIM works fine in other phone. Other functions including WiFi in Phone works perfectly fine.
A couple of things that I noticed are:
1) When I try to search for the Network manually, I get the message "Error while searching for Network".
2) I noticed that the PREFERRED NETWORK TYPE is defaulted to LTE. I cannot select any other option 2G or 3G.
3) When used Choose Automatically option - it starts with Automatic Registration and then flashes an error "Can't connect to this network right now try again later"
I tried doing a Factory reset hoping that it would work. But, no success. Have contacted LG Direct Service Center (since I bought it from retailer and not from GooglePlay store) and they suggested it's a PCB problem and it needs to replaced which would cost me around 12K INR. Which I am not ready for.
Please let me know what needs to be done. Any help is highly appreciated.
Regards,
Vijay
Turn off airplane mode
dicecuber said:
Turn off airplane mode
Click to expand...
Click to collapse
He's clearly not in airplane mode.
I have tried with all basic troubleshooting options, kindly check the attached screenshots. Please please help needed urgently.
I was going to make a new thread, but his problem matches mine almost exactly.
Hi guys, i have this problem for over a week now.. A very frustrating week i must say. I got this n5 about a month ago, my uncle got himself a G3 and gave his nexus to me.
Everything was smooth, amazed by the phone, everything working fine, happy as hell. It all crumbled when I went to spend the holidays at my brothers, where he lives my carrier doesn't work (everyone uses another one). When i got back to my house where the mobile network works fine it just stopped. All other sims would work on my phone and my sim work on other phones.
I gave it a time, thought it would be cause i spent too much time on my brothers and it would be ok after a while. It didn't. Then i started to worry and try to fix it somehow. First i got a new simcard (same carrier), no bueno. They told me to restore my phone and stuff, it didn't work. The phone has always that empty triangle, doesn't matter if it's 3G, 4G or 2G.
So I came to the internet look for help. I saw that some people had bring this to the LG, their response was to do a recovery with fastboot and then put 2G on the mobile network. For a moment i thought it was over, my phone finally had some bars !! But to my disgrace I can't make nor receive calls, i can only send/receive SMS and access internet thru 4G, not 2G as the support said. Oh, if i put 3G or 2G dem bars go missing and the empty triangle ****er appears again. Still, my simcard works on every other phone but now only one carrier works on my phone (not mine unfortunately).
Then I started looking on forums like this one and a whole bunch of others and tried many things, all of them unsuccessful.
I tried many things, maybe forgot some but will list those that i remember.
I tried to flash the factory rom. Then tried to flash only the radio of previous androids (tried too many of them to count). Dialed that *#*#4636*#*# or smth, put LTE/GSM, only LTE, activated/deactivated radio. Airplane mode on/off. Tried to recovery on fastboot again. Tried to make new APN. To finish my story, put a Cyanogemod rom and it also didn't work.
So now i decided to post here as my last shot before i go to that carrier that still works. Also, what guarantees that this carrier won't stop working like the others? I'm afraid that may happen. Further informations, i saw many people complaining about T-Mobile and other carries, but I'm brazilian, so it's not one of these. My carrier is Oi and the one that still works is TIM.
The two threads i got most tips were these and some sites in portuguese:
http://forums.androidcentral.com/google-nexus-5/357547-nexus-5-cell-signal-problem-s-fix.html
http://forum.xda-developers.com/google-nexus-5/help/bug-make-receive-calls-wifi-enabled-t2839814
Thank y'all in advance and sorry if my english make it hard or impossible to understand.
My fingers are crossed!

[Q] D820 lost signal, then stopped recognizing SIM

A few weeks ago I started having signal losses on my D820, later on it stopped detecting my SIM card altogether after I reset it.
It's been going on-and-off until about 2 weeks ago when a factory reset and cache wipe seemed to have fixed the problem - or so I thought - until it happened again today in what seems to be a permanent metamorphosis of my phone into an over-glorified 5" tablet with NFC.
So I started snooping around the googles, seems to be a common problem.
(can't post links yet but google isn't lacking results under "nexus 5 no sim no signal" and "Nexus 5 SIM not recognizing")
So far none of the "Turn airplane mode on and off" or "Reinsert the SIM / clean the slot" tech support quotes helped. The phone is physically intact, and none of the 3 SIMs I have in my disposal get any signal on the device in the rare case they even get recognized (My brother's G4 works fine with all 3). I did a few full factory flashes - ROM, Radio, recovery, everything (M4B30Z - latest 6.0.1, MMB29S, and even went back to 5.1.1 LMY48M). Also tried the latest CM13 snapshot, later on with a factory radio image on top but absolutely nothing. The CM ROM managed to consistently read the SIM but it didn't get any signal.
I would highly appreciate any information or insights, and even though I'm not exactly an expert I will be more than happy to help troubleshooting this jazz.
The phone shows the correct IMEI#? Phone is not blacklisted for some reason?
audit13 said:
The phone shows the correct IMEI#? Phone is not blacklisted for some reason?
Click to expand...
Click to collapse
No reason to believe it is. Had it for over a year now, came unlocked without any contract with in closed packaging from a trusted retailer, IEMI was fine on the day of purchase.
It shows the correct imei via dialler?
Did you check imei on blacklist checker on swappa? Not likely to be blacklisted but you may as well rule it out.
If it's not blacklisted and can't be resolved via flashing roms, it could be a hardware failure.
The IEMI is fine and the phone is clean.
It could be hardware but that doesn't explain the problem being temporarily solved for quite a while by wiping the system, and a lot of the users complaining stated they started having the problem after upgrading to 6.0.1.
I've been running on stock unrooted MM for a while with no problems. A couple of people at work also run stock MM without an issue. I wonder if the problem is related to a particular batch.

Lost Signal (Verizon)

Earlier today I was attempting to switch to Textra as my new texting app, but had issues getting MMS to come through, so I followed some steps to attempt and change the APN for my phone. Somewhere while doing this and rebooting a few times I lost signal on my phone and couldn't get it back. I flashed a new ROM (viper) and the signal came back for a while, but then the phone rebooted to finish an update and I lost it again (so I'm pretty sure its not my sim card).
I am able to get the signal to come back for about 3 seconds every time I toggle airplane mode. I'm not sure why this is, maybe its not actually connecting? Any ideas what to do to fix this issue? I tried a safe reboot through Viper but still had the issue so it doesn't seem to be any apps interfering or anything like that.
Found a bit of a workaround that does something...
Went into the hidden phone info settings and set preferred network to LTE/CDMA (or LTE only, both worked). This allows me to use LTE for loading websites and apps and stuff but texting and calling do not work.
raznbagel said:
Found a bit of a workaround that does something...
Went into the hidden phone info settings and set preferred network to LTE/CDMA (or LTE only, both worked). This allows me to use LTE for loading websites and apps and stuff but texting and calling do not work.
Click to expand...
Click to collapse
Same issue. Seems to be the same problem that's been under discussion for months. Verizon just immediately blames it on the device (despite the fact that they can't explain why it worked fine a week ago or why I still get data). My solution is to just switch to t-mobile. I'll be saving myself $30-40, getting unlimited (instead of 6GB) and a network that works fully. Just waiting for my sims to arrive. I know it's not really a solution but Verizon seems to be completely unwilling to even acknowledge the issue let alone fix it. Problems seems to exist on other BYOD phones as well so it's debatable whether they're just incompetent or actively blocking devices they don't sell.
Smokex365 said:
Same issue. Seems to be the same problem that's been under discussion for months.
Click to expand...
Click to collapse
FYI, the tldr of that thread is that no fix or root cause is known, but it's happening to a seemingly significant number of people. Pretty much everyone gave up trying to use the U11 on Verizon after having the issue by either switching phones or carriers. With one or two getting a replacement U11 and claiming that it work, for now at least. The issue seems isolated to only Verizon.
Anon2016 said:
FYI, the tldr of that thread is that no fix or root cause is known, but it's happening to a seemingly significant number of people. Pretty much everyone gave up trying to use the U11 on Verizon after having the issue by either switching phones or carriers. With one or two getting a replacement U11 and claiming that it work, for now at least. The issue seems isolated to only Verizon.
Click to expand...
Click to collapse
Appreciate the tldr, I remembered seeing that thread before I bought the phone but didn't read through it completely. Not sure what I'll do, probably get a new phone...

SM-G970U Refuses to Work on Carrier Network

So, I have an S10e (SM-G970U) that was bought from Verizon a while back. The phone was set up on a Verizon post-paid plan, but was later switched to prepaid. The phone worked fine for months, but about a week ago, the phone randomly stopped making and receiving calls, texts, and the ability to use mobile data. It was taken to Verizon, and they tried "all they could" in their words, which included a new SIM card, resetting network settings, and eventually a factory reset from settings. Nothing seemed to work, and they gave up, claiming it "seemed like a bad antenna." They did call their "tech support" who claimed the most recent Android 11 update supposedly caused an issue with mobile network connection with the Verizon S10e devices, which I haven't heard of, but didn't know. He claimed a reset would fix it.
Since none of that fixed it, it was taken to a shop to be inspected. They claim the phone has nothing wrong with it. So, that, in theory, rules hardware issues out. Their only claim was that when an AT&T SIM was inserted, it was able to connect to the network, but never tried to make any calls due to the SIM not being activated. I assume this is due to someone trying to "help" inserting an activated AT&T SIM into the slot when testing, which I assume ended up installing the carrier branded version of the firmware. They gave a couple possible reasons, but neither seemed to make sense.
Since it had the AT&T bloatware and was working with only AT&T SIMs, I decided to flash both the VZW G970U firmware (the earliest version I could to ensure the supposed "issue" from Verizon support wasn't a problem) and the G970U1 firmware. Both firmware flashes have seemed to have done nothing, as the phone is still having the issue. Most times, it will connect to the Verizon network, but the signal seems to rise and fall quickly (like the bars going from 5 to 1 to 3).. Still no calls, texts, or data, though. I have no idea what's going on, at this point, honestly. Any ideas?
Hardware problem
iBowToAndroid said:
Hardware problem
Click to expand...
Click to collapse
LanGar21 said:
Since none of that fixed it, it was taken to a shop to be inspected. They claim the phone has nothing wrong with it. So, that, in theory, rules hardware issues out.
Click to expand...
Click to collapse
If the people it was taken to were competent and did their jobs correctly (one of the best around, according to reviews and carrier recommendation), their diagnostic results show no hardware damage to the phone. Then again, their explanation for the problem was that it had been locked to ATT network (a Verizon bought phone that never had any affiliation with another carrier, aside from Verizon and a month-long stint with Straight Talk). Some idiot she knows that used to work for a Verizon retailer popped his ATT SIM in there, and it flashed ATT firmware.. Their POSSIBLE solution was to try and have it network unlocked from ATT. As we know, though, the IMEI obviously did not change, and the process of confirming the identifier is done on the mobile network level. Therefore, flashing a different carrier's firmware won't do much (permanently), aside from changing the boot screen and bloatware apps. We even tried to explain to the guy that the ATT SIM had never been popped in until after the problem began, as there was no reason to beforehand. I also mentioned I had flashed firmware multiple times before I ever came to him, to no avail. I should've pushed harder, but I had been out all day, frustrated and ready to go home.
It's been over a month since that issue began, and I haven't thought much of it lately.. We've since found her a new phone (and stowed the other one in a drawer). Those guys did blurt some moronic statements.. In hindsight, I'm not too sure I should trust their judgement after hearing what I did. Maybe it was an antenna issue or otherwise hardware, but I sort of assumed if anyone can happen to keep a repair shop open, they'd at least be able to complete the simple tasks fairly easy. I don't know. I'm not paying another repair shop to find out, though.
I had a very similar problem where my phone would just randomly lose all connection for about a minute, then it would reconnect I would start doing whatever I was and it would do it again and this one on for months. I took it to AT&t and they told me to replace the SIM which I did and it didn't work. after a couple updates it fixed itself.

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