Please help me save my Nexus 5! - Nexus 5 Q&A, Help & Troubleshooting

Hi!
My N5 hung and shut down abruptly. I tried restarting it but it hung repeatedly at the start screen. Frustrated, I tried factory reset but again it hung repeatedly at the 'erasing data' screen.
I did some hunting and found a soltuion. I downloaded SDK & 4.4.2 image and did a fastboot (i dont know what it means but it seems to have helped everyone) Again, nothing happened (I did unlock the bootloader before doing all of this)
Now I tried factory reset again and just after selecting the "recovery mode" option, the "updates installation" screen appeared and this screen wouldnt go away, at all. I tried to go to the bootloader screen again using the volume down+start keys, but it restarted at the "update installation" screen again and didnt progress any further.
Please help me !
Thanks

psoni said:
Hi!
My N5 hung and shut down abruptly. I tried restarting it but it hung repeatedly at the start screen. Frustrated, I tried factory reset but again it hung repeatedly at the 'erasing data' screen.
I did some hunting and found a soltuion. I downloaded SDK & 4.4.2 image and did a fastboot (i dont know what it means but it seems to have helped everyone) Again, nothing happened (I did unlock the bootloader before doing all of this)
Now I tried factory reset again and just after selecting the "recovery mode" option, the "updates installation" screen appeared and this screen wouldnt go away, at all. I tried to go to the bootloader screen again using the volume down+start keys, but it restarted at the "update installation" screen again and didnt progress any further.
Please help me !
Thanks
Click to expand...
Click to collapse
Did you follow the tutorial? If you flashed 4.4.2 that is the latest image available. What recovery are you using? Stock I take it if you flashed the factory images? If you turn the phone completely off and then held vol down plus the power it will go to the android guy with his stomach open and this is fastboot. As long as you can get here we are ok.
If you were stock and unrooted hopefully it didn't just tank randomly...

psoni said:
Hi!
My N5 hung and shut down abruptly. I tried restarting it but it hung repeatedly at the start screen. Frustrated, I tried factory reset but again it hung repeatedly at the 'erasing data' screen.
I did some hunting and found a soltuion. I downloaded SDK & 4.4.2 image and did a fastboot (i dont know what it means but it seems to have helped everyone) Again, nothing happened (I did unlock the bootloader before doing all of this)
Now I tried factory reset again and just after selecting the "recovery mode" option, the "updates installation" screen appeared and this screen wouldnt go away, at all. I tried to go to the bootloader screen again using the volume down+start keys, but it restarted at the "update installation" screen again and didnt progress any further.
Please help me !
Thanks
Click to expand...
Click to collapse
Sounds like the bootloader partition is corrupted. Try holding the power button and both volume buttons with the phone off. That will take you to the backup bootloader. From there you should be able to run flash-all.bat.

BirchBarlow said:
Sounds like the bootloader partition is corrupted. Try holding the power button and both volume buttons with the phone off. That will take you to the backup bootloader. From there you should be able to run flash-all.bat.
Click to expand...
Click to collapse
While writing 'bootloader' it gave a flash write failure and the phone is stuck at the same installation animation. I did everything in mac. Please help

psoni said:
While writing 'bootloader' it gave a flash write failure and the phone is stuck at the same installation animation. I did everything in mac. Please help
Click to expand...
Click to collapse
I think rma is your option right now. Sounds like emmc is borked.

psoni said:
While writing 'bootloader' it gave a flash write failure and the phone is stuck at the same installation animation. I did everything in mac. Please help
Click to expand...
Click to collapse
try to change usb port/cable

psoni said:
While writing 'bootloader' it gave a flash write failure and the phone is stuck at the same installation animation. I did everything in mac. Please help
Click to expand...
Click to collapse
Did you try to boot the backup bootloader?

Related

[Q] Next launcher causing boot loop... :(

Hi there...it was mere some hours after i got my new moto g...i installed next launcher and pressed "always" instead of "just once" as i pressed the home button. The phone restarted immidiately and is stuck at logo screen forever. Now i tried flashing stock rom through fast boot method but the process gets stuck at "waiting for device" at the first command. That might be because USB debugging is disabled and i can't enable it as the phone doesn't show up anything. i checked the drivers several times but didn't work out.
The link of the guide is http://forum.xda-developers.com/showthread.php?t=2542219
anyone??
try to download stock room with final is ".tar.gz" and do the first method... worked for me... my devices is xt1033
.xml.zip don't work to me
usernam215 said:
Hi there...it was mere some hours after i got my new moto g...i installed next launcher and pressed "always" instead of "just once" as i pressed the home button. The phone restarted immidiately and is stuck at logo screen forever. Now i tried flashing stock rom through fast boot method but the process gets stuck at "waiting for device" at the first command. That might be because USB debugging is disabled and i can't enable it as the phone doesn't show up anything. i checked the drivers several times but didn't work out.
The link of the guide is http://forum.xda-developers.com/showthread.php?t=2542219
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=LoTAsuPey_E
strange is my phone...i get in the fastboot mode as shown in the video. But after selecting recovery, i don't see ANY option. all i can see android laid on its back...as it in recovery mode. How is it possible???
usernam215 said:
strange is my phone...i get in the fastboot mode as shown in the video. But after selecting recovery, i don't see ANY option. all i can see android laid on its back...as it in recovery mode. How is it possible???
Click to expand...
Click to collapse
If your bootloader is unlocked you could use fastboot to fastboot flash a recovery. Then do a factory reset.
usernam215 said:
strange is my phone...i get in the fastboot mode as shown in the video. But after selecting recovery, i don't see ANY option. all i can see android laid on its back...as it in recovery mode. How is it possible???
Click to expand...
Click to collapse
in kitkat recovery has been changed and options in recovery will be shown only when u press power and volume up for 4 sec and releasing both when u reach the android laid on its back screen
dnana_28 said:
in kitkat recovery has been changed and options in recovery will be shown only when u press power and volume up for 4 sec and releasing both when u reach the android laid on its back screen
Click to expand...
Click to collapse
:good::good:thanx man..
usernam215 said:
:good::good:thanx man..
Click to expand...
Click to collapse
You should hit the thanks button instead of posting it
Sent from my XT1032 using Tapatalk

[Q] Stuck on boot screen

Hi, my Shield is stuck on its boot screen, the one with the green shield and the mist whatever. I've tried restarting it but nothing is happening. I don't even know what caused it, I just picked it up and opened it and it was on its boot screen. Last thing I knew before it, it was working perfectly fine. I don't have recovery installed... It is rooted but I doubt that would cause this... any help?
DrOcsid said:
Hi, my Shield is stuck on its boot screen, the one with the green shield and the mist whatever. I've tried restarting it but nothing is happening. I don't even know what caused it, I just picked it up and opened it and it was on its boot screen. Last thing I knew before it, it was working perfectly fine. I don't have recovery installed... It is rooted but I doubt that would cause this... any help?
Click to expand...
Click to collapse
That's happened to me before.have you tried leaving it off for a few minutes and then restarting it. maybe try while its on the charger.If that doesn't solve it I would attempt to boot into stock recovery and perform a FDR. either way someone will get you back up and running again.
hexitnow said:
That's happened to me before.have you tried leaving it off for a few minutes and then restarting it. maybe try while its on the charger.If that doesn't solve it I would attempt to boot into stock recovery and perform a FDR. either way someone will get you back up and running again.
Click to expand...
Click to collapse
I left it off all night and after I turned it on again this morning it's still stuck. I've tried it both on and off the charger, won't work either way.
DrOcsid said:
I left it off all night and after I turned it on again this morning it's still stuck. I've tried it both on and off the charger, won't work either way.
Click to expand...
Click to collapse
Do you know how to boot into recovery mode?
hexitnow said:
Do you know how to boot into recovery mode?
Click to expand...
Click to collapse
Yes, but selecting the recovery mode option comes up with a screen that says "no command".
DrOcsid said:
Yes, but selecting the recovery mode option comes up with a screen that says "no command".
Click to expand...
Click to collapse
That's supposed to happen.you need to press home and back I believe to get the menu to pop up. might not be those buttons but there is a button combination to get it to popup.
hexitnow said:
That's supposed to happen.you need to press home and back I believe to get the menu to pop up. might not be those buttons but there is a button combination to get it to popup.
Click to expand...
Click to collapse
Well yes, I hold home and back when I turn it on, and it brings me to a screen with these options:
Continue
Restart Bootloader
Recovery mode
Reboot
Poweroff
Selecting "Recovery mode" just brings me to a screen that says "no command". I tried doing various button commands to try and make something happen, but nothing happens.
DrOcsid said:
Well yes, I hold home and back when I turn it on, and it brings me to a screen with these options:
Continue
Restart Bootloader
Recovery mode
Reboot
Poweroff
Selecting "Recovery mode" just brings me to a screen that says "no command". I tried doing various button commands to try and make something happen, but nothing happens.
Click to expand...
Click to collapse
I realize that but Keep trying there's a two button combo to get the RECOVERY MENU to show up. If you can't get it I'll go get my shield and flash the stock recovery so i can figure it out.
hexitnow said:
I realize that but Keep trying there's a two button combo to get the RECOVERY MENU to show up. If you can't get it I'll go get my shield and flash the stock recovery so i can figure it out.
Click to expand...
Click to collapse
Okay, I managed to get it to work. What do I do now?
DrOcsid said:
Okay, I managed to get it to work. What do I do now?
Click to expand...
Click to collapse
factory data reset, reboot.
hexitnow said:
factory data reset, reboot.
Click to expand...
Click to collapse
Okay, that worked. Thanks.
Nvidia Shield Portable
My sons Shield Portable is stuck on the screen that has a dead looking Android that says no command after trying to install a factory update. I have tried holding down the power button the home button and back button to try and recover. The recovery mode did nothing. The restart bootloader did nothing. I have pressed the power button and the home button at same time to try and wipe the data. I did wipe and hit the factory reset once I did that I hit reboot. when it started back up it still says the same thing. Please help
same problem
I have the same problem if anyone knows the combo to go straight into recovery I would really appreciate it.
about that...
DrOcsid said:
Okay, I managed to get it to work. What do I do now?
Click to expand...
Click to collapse
Do you remember what button combo you used? My shield gets the same "no command" screen when i enter recovery mode.
I'm in the same boat as he was help please
DrOcsid said:
Okay, I managed to get it to work. What do I do now?
Click to expand...
Click to collapse
I can't get out of boot loader when I restart it just stays at same screen as this guy and I don't know what to do help please
Hey guys sorry if this is the wrong place but i rooted and installed a custom rom on my shield but regretted it right away because i loved the button mapper. Now when i try to flash the recovery.img via adb it fails every time i dont suppose anyone can help at all been stuck like this for ages now driving me mad my son cant use it now because he needs the button mapper for his games lol im not stuck on a boot screen but seeking any help i can at all
Cheers guys

[Q] Nexus 7 bricked

First of, there was a series of crash reports regarding installed applications in my normally operating Nexus 7(2013). Then I had to push power button to turn it off.. Later when I turned it on, it didn't turned on completely, just ended in series of crash reports <com.android.keyguard failed.... com.android.systemui failed>>
Later I tried to factory reset it from the fastboot screen. I boot it into recovery mode and selected wipe all option as described in support.google.com/nexus/answer/4596836?hl=en (Reset device in Recovery mode)...
It too got unresponsive while it was displaying wiping userdata.... Then again I had to power it off by pressing power button continuously.. Later it stopped booting in recovery mode as well... Just stucked in Google logo screen
Now according to some threads.. I tried to flash it.. but again while unlocking the bootloader by doing "fastboot oem unlock", it gets stuck while displaying.........
(bootloader) Unlocking bootloader...
(bootloader) erasing userdata...
There's nothing after this even for hours and it continually shows same "warranty void information" in nexus....
Please help me out...
akas_ said:
First of, there was a series of crash reports regarding installed applications in my normally operating Nexus 7(2013). Then I had to push power button to turn it off.. Later when I turned it on, it didn't turned on completely, just ended in series of crash reports <com.android.keyguard failed.... com.android.systemui failed>>
Later I tried to factory reset it from the fastboot screen. I boot it into recovery mode and selected wipe all option as described in support.google.com/nexus/answer/4596836?hl=en (Reset device in Recovery mode)...
It too got unresponsive while it was displaying wiping userdata.... Then again I had to power it off by pressing power button continuously.. Later it stopped booting in recovery mode as well... Just stucked in Google logo screen
Now according to some threads.. I tried to flash it.. but again while unlocking the bootloader by doing "fastboot oem unlock", it gets stuck while displaying.........
(bootloader) Unlocking bootloader...
(bootloader) erasing userdata...
There's nothing after this even for hours and it continually shows same "warranty void information" in nexus....
Please help me out...
Click to expand...
Click to collapse
Try this guide here: http://blog.laptopmag.com/how-to-hard-reset-a-bricked-nexus-7-with-your-pc
I know it says for "Hard Bricked " Nexus 7 but it can't hurt to try
TechMinerUK said:
Try this guide here: blog.laptopmag.com/how-to-hard-reset-a-bricked-nexus-7-with-your-pc
I know it says for "Hard Bricked " Nexus 7 but it can't hurt to try
Click to expand...
Click to collapse
The very first step "fastboot erase boot" is now running like forever...
akas_ said:
The very first step "fastboot erase boot" is now running like forever...
Click to expand...
Click to collapse
Sorry but I think your devices memory is dead/corrupt
Sorry I couldn't help
TechMinerUK said:
Sorry but I think your devices memory is dead/corrupt
Sorry I couldn't help
Click to expand...
Click to collapse
Is there nothing to do??
Damn google... There was no fault I made
akas_ said:
Is there nothing to do??
Damn google... There was no fault I made
Click to expand...
Click to collapse
As far as I'm aware I don't know if their is anything to fix the issue

Help with soft brick?

My phone seems to be stuck in download mode. I'm trying to get it to recovery, all attempts result in it going back to download.
I just don't know how to get something else showing on here.
Background: Phone was rooted on Kitkat but I lost the root when I upgraded to Lollipop.
Was trying to root the phone with via the one click (http://forum.xda-developers.com/lg-g3/general/guide-root-lg-firmwares-kitkat-lollipop-t3056951) which seems simple enough. However, my phone would not enter into download mode so I couldn't continue the steps. I found someone with my exact problem right here on XDA (http://forum.xda-developers.com/showpost.php?p=57125760&postcount=9) and in doing what he did, my phone DID enter into download mode, just got stuck in it.
Edit: In pressing Volume Down and Power off and on (press them, release them, press them, release them, etc) an unknown white screen that reads "Factory Data Reset" and a "yes" and "no" has came up. I don't know if I replaced my CWM recovery with this weird thing, in doing what the XDA poster said?? Even if I press "yes", the download mode screen comes back upon restart.
2nd edit: I did get it working. Left the phone connected to the LGMobile Support Tool while I tried the "Upgrade Recovery" again and after a few tries of that it turned on all by itself. Will try rooting again, hopefully succesfully this time

Getting "No Command" on boot

I think I may be in brick mode, but if someone has an answer I would sure appreciate it.
On boot I'm stuck in "No Command". I do the volume down and power and I'm able to get the menus recovery, shut down etc and the only thing that works is to shut down. Recovery just loops me to "no command". Is there a possible solution to get back to goodness. I had my bootloader unlocked and tried to install TWRP recovery but started having issues so in using SkipSoft toolkit I relocked my bootloader and that's where the issue began.
Big thanks in advance if I can possible recover my device.
:crying:
tiger505 said:
I think I may be in brick mode, but if someone has an answer I would sure appreciate it.
On boot I'm stuck in "No Command". I do the volume down and power and I'm able to get the menus recovery, shut down etc and the only thing that works is to shut down. Recovery just loops me to "no command". Is there a possible solution to get back to goodness. I had my bootloader unlocked and tried to install TWRP recovery but started having issues so in using SkipSoft toolkit I relocked my bootloader and that's where the issue began.
Big thanks in advance if I can possible recover my device.
:crying:
Click to expand...
Click to collapse
When you get to the no command screen, press and hold the power button and then push volume up. That should boot it into recovery.
robocuff said:
When you get to the no command screen, press and hold the power button and then push volume up. That should boot it into recovery.
Click to expand...
Click to collapse
Thanks, but I've tried that a few times and it still loops me back to the "no command" screen...
Well I was able to get to the recovery screen, thanks...I tried to do a factory restore and did not work. Called Google and was able to return. Bootloader says locked so I'm hoping there will not be a hiccup when they get the replacement.
I had a similar issue (phone had unlocked bootloader, rooted, phone shut off unexpectedly and wouldnt charge after that. Had the same issue of not being able to get into recovery mode, would just bootloop after selecting recovery) and ended up doing an RMA through google. I have a question in terms of recovering data from a Pixel phone in this state, is it possible? I was unable to recover my data, just curious if it is possible.
llong31 said:
I had a similar issue (phone had unlocked bootloader, rooted, phone shut off unexpectedly and wouldnt charge after that. Had the same issue of not being able to get into recovery mode, would just bootloop after selecting recovery) and ended up doing an RMA through google. I have a question in terms of recovering data from a Pixel phone in this state, is it possible? I was unable to recover my data, just curious if it is possible.
Click to expand...
Click to collapse
I cannot answer that question but I'm glad you were able to get your data. My Pixel was toast so not a chance to get data back!!!
:cyclops:

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