Soft brick? - Droid Ultra Q&A, Help & Troubleshooting

Do my aunt is calling me about her phone not turning on, I don't know if it is our isn't she briefly said I'd
It barely turns on but doesn't turn on. I'm guessing it is a soft brick, she will be sending her phone into Verizon to get a replacement in a few days, but she wants to see if I could get her files off of it into her PC. When I go to her house and look at and it definitely is a soft brick. What could I possibly do to try and get them without wiping her phone?
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'Murica said:
Do my aunt is calling me about her phone not turning on, I don't know if it is our isn't she briefly said I'd
It barely turns on but doesn't turn on. I'm guessing it is a soft brick, she will be sending her phone into Verizon to get a replacement in a few days, but she wants to see if I could get her files off of it into her PC. When I go to her house and look at and it definitely is a soft brick. What could I possibly do to try and get them without wiping her phone?
Edit: Can confirm it is soft bricked. She said it goes to the droid icon then nothing.
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Sent from my SGH-M919 using XDA Premium 4 mobile app

'Murica said:
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What's it doing exactly
Sent from my KitKat Ultra

Caseyk621 said:
What's it doing exactly
Sent from my KitKat Ultra
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So, from what she says (hopefully will be getting the device later tonight to look at it) it goes to the "reboot screen" which is the droid screen I'm guessing and just sits there or something. She didn't really tell me much, but that's all I could get out of her at the time. Will hopefully have the device to see what it is really doing later.
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'Murica said:
So, from what she says (hopefully will be getting the device later tonight to look at it) it goes to the "reboot screen" which is the droid screen I'm guessing and just sits there or something. She didn't really tell me much, but that's all I could get out of her at the time. Will hopefully have the device to see what it is really doing later.
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Let me know. I'll be around to help
Sent from my KitKat Ultra

Caseyk621 said:
Let me know. I'll be around to help
Sent from my KitKat Ultra
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Click to collapse
I just received the phone and the two minutes I had with it before it died I managed to get to the boot logo and recovery. Nothing else.
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Does it shut off If you boot into recovery
Sent from my Nexus 7 using Tapatalk

It depends what I press
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'Murica said:
It depends what I press
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What's it doing exactly? Was the phone rooted previously?
Sent from my KitKat Ultra

Caseyk621 said:
What's it doing exactly? Was the phone rooted previously?
Sent from my KitKat Ultra
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Click to collapse
No it was not rooted. And it charges when it wants to. I have tried 6 different chargers and the same thing. (Can't be hardware it is almost brand new) stays at the first logo when powered on, if it decides to charge, and I can boot into recovery by holding power and volume down if it decides to charge.
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'Murica said:
No it was not rooted. And it charges when it wants to. I have tried 6 different chargers and the same thing. (Can't be hardware it is almost brand new) stays at the first logo when powered on, if it decides to charge, and I can boot into recovery by holding power and volume down if it decides to charge.
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What led to this? Was she just trying to ota to 4.4?
Sent from my KitKat Ultra

She doesn't know
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'Murica said:
She doesn't know
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Click to expand...
Click to collapse
So you don't know what version the phone is on? Just wondering as it'd be easier to give specific instructions. But to keep bit simple use this
http://forum.xda-developers.com/showthread.php?t=2580060
[GUIDE][VIDEO] Droid MAXX/Ultra/Mini - Return to stock (RSD Lite OR manual flash)
Sent from my KitKat Ultra

Caseyk621 said:
So you don't know what version the phone is on? Just wondering as it'd be easier to give specific instructions. But to keep bit simple use this
http://forum.xda-developers.com/showthread.php?t=2580060
[GUIDE][VIDEO] Droid MAXX/Ultra/Mini - Return to stock (RSD Lite OR manual flash)
Sent from my KitKat Ultra
Click to expand...
Click to collapse
I have no idea and Would returning to stock remove pictures and videos etc.
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'Murica said:
I have no idea and Would returning to stock remove pictures and videos etc.
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Click to collapse
Yes. I was going for simplicity. Use that thread and do method 2 and omit
fastboot erase userdata
Command.
You could try to use House of Moto and keep data option. Not sure if this will work but you can't make it worse.
Also are you familiar w moto and fxz?
Sent from my KitKat Ultra

I've only used Samsung and nexus devices. Motorola is brand new to me. No experience in it at all.
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'Murica said:
I've only used Samsung and nexus devices. Motorola is brand new to me. No experience in it at all.
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Click to collapse
You know how to set up /use adb ?
Sent from my KitKat Ultra

Never used it.
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I'm good at following directions though
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'Murica said:
Never used it.
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Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2450702
[GUIDE] House of Moto
This has a save data option built in I believe.
OK without sounding harsh you have a fair amount of reading to do. My recommendation is use the previous link I provided and use method 2 manual flash.
It depends on what amount of reading you want to do.....at the very least you can warranty the phone.
Sent from my KitKat Ultra
---------- Post added at 11:29 PM ---------- Previous post was at 11:19 PM ----------
'Murica said:
I'm good at following directions though
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Click to expand...
Click to collapse
Also if you have questions please ask. I know it sucks to try to read through all of these forums to find an answer. People are here to help.
Sent from my KitKat Ultra

Related

May get a GS3 cause I'm crazy. Couple questions though

I may get a GS3 but only if I can do a couple things ...maybe one thing. Can we remove the annoying, persistent WiFi notification in a stock ROM that's rooted and clockworked? Thank you!
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Sent from my Galaxy Nexus using XDA Premium via Verizon Wireless
Yea. I'm running Beans latest ROM n I don't get that notification
Sent from my SCH-I535 using Tapatalk 2
There is also a dialer code you can type in that will give you the option to turn it off.
Why would you need to be crazy to get a GS3?
Edit: IIRC it still shows up in the same spot after the code, but it shuts up about saying you should use Wifi and such
(been a while since stock, my bad)
Bluerai said:
There is also a dialer code you can type in that will give you the option to turn it off.
Why would you need to be crazy to get a GS3?
Edit: IIRC it still shows up in the same spot after the code, but it shuts up about saying you should use Wifi and such
(been a while since stock, my bad)
Click to expand...
Click to collapse
I've read of some XML edits that can remove it but it'd need to be stock. I run stock, rooted so it'd need to be removable from the stock ROM. I wouldn't wanna see it in my notification bar or the pull down. And crazy cause I've had about a dozen phones in a year. I have a problem.
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Yes, I'm also stock and rooted and i removed it, as well as that stupid popup about known networks in range.
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carpe13 said:
Yes, I'm also stock and rooted and i removed it, as well as that stupid popup about known networks in range.
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Oooo fancy! How did you achieve that? Is there a guide you followed that you can link to or clue me in? Thanks!
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tailsthecat3 said:
Oooo fancy! How did you achieve that? Is there a guide you followed that you can link to or clue me in? Thanks!
Sent from my Galaxy Nexus using XDA Premium via Verizon Wireless
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1770622
con247 said:
http://forum.xda-developers.com/showthread.php?t=1770622
Click to expand...
Click to collapse
Thanks!
Sent from my Galaxy Nexus using XDA Premium via Verizon Wireless
The last update took it off for me. Haven't rooted yet and was prompted for the update I took it and after the reboot the WiFi notification was gone.
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pbickel said:
The last update took it off for me. Haven't rooted yet and was prompted for the update I took it and after the reboot the WiFi notification was gone.
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Hmm interesting. Wonder why this wasn't reported on by the "media".
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Somebody please help!!!

For some reason my blaze doesn't let me register T-Mobile network,,I thought maybe my phone was blacklisted but I checked my ime on a website that tells you if your phone is blacklisted and my ime checked out..supposedly my phone isn't blacklisted..so im totally clueless as to why it won't register,,any help please???
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CaptainhowdY22 said:
For some reason my blaze doesn't let me register T-Mobile network,,I thought maybe my phone was blacklisted but I checked my ime on a website that tells you if your phone is blacklisted and my ime checked out..supposedly my phone isn't blacklisted..so im totally clueless as to why it won't register,,any help please???
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now, when you say it doesn't let you register on the T-Mobile network, what do you mean? No bars? What rom, kernel, and radio are you using?
I would ask t-mobile if it was blacklisted not some random website if your worried about that and did you try a different sim card?
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tommyboy8125 said:
I would ask t-mobile if it was blacklisted not some random website if your worried about that and did you try a different sim card?
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Hey, it's gotta be true if it's on the internet right?
Yeah, I would check with T-Mobile and see what they have to say about it... Where did you buy the phone?
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jparnell8839 said:
now, when you say it doesn't let you register on the T-Mobile network, what do you mean? No bars? What rom, kernel, and radio are you using?
Click to expand...
Click to collapse
I would love to know this information as well.
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Im running cm10 latest nightly..I've tried all the available radios...talked to tmo and they said asurion could have blacklisted it...if thats so,is there any way around it..I'm using lightning zap kernel..I'm having problems with network registration but the phone us able to detect the face that my calls are being forwarded..
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CaptainhowdY22 said:
Im running cm10 latest nightly..I've tried all the available radios...talked to tmo and they said asurion could have blacklisted it...if thats so,is there any way around it..I'm using lightning zap kernel..I'm having problems with network registration but the phone us able to detect the face that my calls are being forwarded..
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Click to collapse
did you buy the phone used???
Can you go to Settings > About Phone > Phone Status > and take a screenshot , I'm looking for the IMEI specifically .
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I bought it used yes...
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Could you post your APN?
If I helped you in anyway don't be afraid to hit thanks!
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The system won't let me post anymore screenshots..idk why but I will post it asap...might be a few hours if I fall asleep..thanks very much for helping
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CaptainhowdY22 said:
I bought it used yes...
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I thought you might have had a null IMEI , that's not the case ..
-- E D I T--
Feel free to remove that screenshot, I noticed it has your number, up to you
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I'm thinking i may need to go another route..if I could afford another phone I would byy another..but for now IMA have to try to figure out how to change the imei I'm guessing..I have an n1 also but the darn thing doesn't charge anymore..so I have two perfectly good phones and two very stressful problems...haha story of my life man...thanks for helping though
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So what's your opinion??does it look like it may be blacklisted? I did notice that there is no nv_data file in efs folder if it means anything
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CaptainhowdY22 said:
I'm thinking i may need to go another route..if I could afford another phone I would byy another..but for now IMA have to try to figure out how to change the imei I'm guessing..I have an n1 also but the darn thing doesn't charge anymore..so I have two perfectly good phones and two very stressful problems...haha story of my life man...thanks for helping though
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Click to expand...
Click to collapse
Well, this has happened to me before and a data/system/cache/dalvik format and then a reflash of CM 10 fixed the problem (IDK why but it did) Assuming you've already tried that I would flash back to a Samsung Official GB or ICS ROM and see if it works then.
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FroBreadCreamJellyPie said:
I thought you might have had a null IMEI , that's not the case ..
-- E D I T--
Feel free to remove that screenshot, I noticed it has your number, up to you
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Click to expand...
Click to collapse
Thanks for the advice...I'm not worried about it...p.s. I love the xda community...everybody is so willing to help..
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FroBreadCreamJellyPie said:
Well, this has happened to me before and a data/system/cache/dalvik format and then a reflash of CM 10 fixed the problem (IDK why but it did) Assuming you've already tried that I would flash back to a Samsung Official GB or ICS ROM and see if it works then.
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Click to expand...
Click to collapse
I've been considering that,,though I've been avoiding that option..now that I'm all out of options,it looks like its time..thank you very much and I will post results in the morning..again thank you and goodnight
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CaptainhowdY22 said:
I've been considering that,,though I've been avoiding that option..now that I'm all out of options,it looks like its time..thank you very much and I will post results in the morning..again thank you and goodnight
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Click to collapse
Goodnight & Good Luck!
CaptainhowdY22 said:
I've been considering that,,though I've been avoiding that option..now that I'm all out of options,it looks like its time..thank you very much and I will post results in the morning..again thank you and goodnight
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Click to expand...
Click to collapse
INSTRUCTIONS FOR RETURNING TO STOCK SAMSUNG-SGH-T769 OFFICIAL FIRMWARE
So first register at www.sammobile.com, then search SGH-T769 under firmware and download the August 2012 ICS or The Feb 2013 ICS Firmware, wait for the download to finish (took me 30 minutes) then extract which ever firmware zip you downloaded then using Odin click on PDA and select the .md5 file which is located in the extracted ICS Firmware Folder that you've downloaded from sammobile.com
Download the PIT file here
http://forum.xda-developers.com/showthread.php?t=1919228
Click on PIT in Odin and then select the one downloaded from the link above
then make sure re-partition isn't checked and start the flashing process after it is done flashing and reboots you'll have stock ics to root it simply follow the instructions over at the root ics stock thread found here
http://forum.xda-developers.com/showthread.php?t=1919228
This will flash a custom recovery and once the recovery is flashed using Odin reboot into recovery and flash the superuser.zip then you'll have Rooted Stock ICS Firmware
*BOOT LOOP MIGHT OCCUR*
To fix boot looping after flashing stock ICS just boot into stock recovery and wipe data and cache then reboot or on custom recover wipe cache and dalvik cache reboot and you're good to go.
If I helped you in anyway don't be afraid to hit thanks!
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[APP]Touchless Control

Here's the APK. Idk if it'll work on your phone but confirmed for the Droid Ultra, MAXX, Mini, and X.
https://mega.co.nz/#!WtgQ1RQb!OKJoWAZ5Zuhp6oknPM7VF3N1e8lfe00EdIARgFpCDaQ
Any one up to port for other phones.
Downloading now
Sent from my Nexus 4 using XDA Premium 4 mobile app
Downloaded onto my Nexus 4 and install with no problem. Only problem now is actually using it.
Sent from my Nexus 4 using XDA Premium 4 mobile app
installed fine on my GE S4 but cant seem to get it going....
Enter The Nexus said:
Here's the APK. Idk if it'll work on your phone but confirmed for the Droid Ultra, MAXX, Mini, and X.
https://mega.co.nz/#!WtgQ1RQb!OKJoWAZ5Zuhp6oknPM7VF3N1e8lfe00EdIARgFpCDaQ
Any one up to port for other phones.
Click to expand...
Click to collapse
Can you upload a better link that's not on mega?
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Done some work on the apk and it needs input from the settings apk. But not as simple as that the way the app is set up it requires the core from the 8x for the linguistics. So its a no go for any other phone with out serious work and serious battery drain.
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GR36 said:
Done some work on the apk and it needs input from the settings apk. But not as simple as that the way the app is set up it requires the core from the 8x for the linguistics. So its a no go for any other phone with out serious work and serious battery drain.
Sent from my GT-I9505G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yep. You need either the X8 (or theoretically the S800) for it to work. Even if it could be modded to work on a standard cpu, it's going to kill your battery life.
Use open mic+ ( https://play.google.com/store/apps/...=google&utm_medium=organic&utm_term=mic++play )
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[email protected] said:
Can you upload a better link that's not on mega?
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Click to collapse
Yes please, the mega link sucks
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It installed on the LG G2 successfully however it doesn't work...
(Since the G2 has a S800 processor it should...right?)
It will only work on a device that has the framework for it...cause its in the settings section of the phone
Sent from my XT1080 using xda app-developers app

My S2 loves getting stuck

Well title says everything... My S2 literally LOVES to get stuck... I can't press the home button nor the other buttons (back, search, menu). The screen doesn't respond. When I lock the screen and unlock it works back again but in some games it happens repeatedly... I really need help! btw sorry for my bad english!!
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Instead of making a new thread every 6 hours maybe you should start one thread for all of your issues.
To help you..you need to help us. What ROM are you using? What version of that ROM? What recovery did you use to flash? This might help you to get the answer you are looking for with just a little more info.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
mrfeuss said:
Instead of making a new thread every 6 hours maybe you should start one thread for all of your issues.
Click to expand...
Click to collapse
Yeah another time I will... But I posted this time because it became more frequent...
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EQ2192012 said:
To help you..you need to help us. What ROM are you using? What version of that ROM? What recovery did you use to flash? This might help you to get the answer you are looking for with just a little more info.
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Click to expand...
Click to collapse
I'm using Stock AT&T 4.1.2... I don't have any custom rom because some apps were "incompatible" with the 4.2.2...
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TH35KULL said:
I'm using Stock AT&T 4.1.2... I don't have any custom rom because some apps were "incompatible" with the 4.2.2...
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Click to expand...
Click to collapse
How did you flash? Custom recovery or Odin? For the limited time that I was on stock JB 4.1.2 I did not have the issues you are. Best bet would be to backup all your files to a computer and Odin back to stock. That usually sorts out alot of issues.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
EQ2192012 said:
How did you flash? Custom recovery or Odin? For the limited time that I was on stock JB 4.1.2 I did not have the issues you are. Best bet would be to backup all your files to a computer and Odin back to stock. That usually sorts out alot of issues.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Click to expand...
Click to collapse
I was on 4.2.2 cyanogen (i think that's the correct name) and then used Odin to go back to 4.1.2. I have this problem for a while... It happened a couple of times before going to 4.2.2 but not as frequent as now... It's really hard to use my phone without having to lock it and reopen the app I was using...
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TH35KULL said:
I was on 4.2.2 cyanogen (i think that's the correct name) and then used Odin to go back to 4.1.2. I have this problem for a while... It happened a couple of times before going to 4.2.2 but not as frequent as now... It's really hard to use my phone without having to lock it and reopen the app I was using...
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Click to expand...
Click to collapse
So it only happens when you use a certain app? If so..I would say the app is causing this and it may not be fully compatible.
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EQ2192012 said:
So it only happens when you use a certain app? If so..I would say the app is causing this and it may not be fully compatible.
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Click to expand...
Click to collapse
It's not just a certain app... It's with all of the apps I have... Even with XDA...
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TH35KULL said:
It's not just a certain app... It's with all of the apps I have... Even with XDA...
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Click to expand...
Click to collapse
Wipe cache and dalvik cache..maybe fix permissions to. If that does not help...Odin back to stock again. Sounds like something got borked in your flashing process (in other words user error).
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Can't update to 4.4.2

New to the Nexus 5.. Picked up a bnib one off Craigslist. Its on 4.4. Wont let me update. See picture. That's the message I get. Any ideas?
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tbgreen89 said:
New to the Nexus 5.. Picked up a bnib one off Craigslist. Its on 4.4. Wont let me update. See picture. That's the message I get. Any ideas?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If you didn't mod the system files then the original owner did. To resolve, flash stock factory 4.4.2 images. If you did a factory reset when you got the phone, and don't want to start over, flash the img files one at a time with fastboot (excluding userdata.img).
If you don't know how to do that, check out the stickies (I think in general). There is a very detailed thread there.
The phone was brand new when I got it. I believe it said update ready for download when I did the factory reset.. Now it just says that..
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tbgreen89 said:
The phone was brand new when I got it. I believe it said update ready for download when I did the factory reset.. Now it just says that..
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Click to expand...
Click to collapse
If I bought a device off of Craig list the first thing I'd do is this http://forum.xda-developers.com/showthread.php?p=47156064
tbgreen89 said:
The phone was brand new when I got it. I believe it said update ready for download when I did the factory reset.. Now it just says that..
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
did you turn on/have wi-fi to download the update??
samersh72 said:
did you turn on/have wi-fi to download the update??
Click to expand...
Click to collapse
Turned on wifi and it downloaded and and installing now... that was weird though. Now after updating... do you all recommend a factory reset?
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tbgreen89 said:
Turned on wifi and it downloaded and and installing now... that was weird though. Now after updating... do you all recommend a factory reset?
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
you can take the ota update through wi-fi only...
no need to reset. but i prefer to do it to prevent any system app from crashing and to have a fresh firmware.
All you had to do was connect to wifi. That update required you to do that. "Via wifi only".
aooga said:
All you had to do was connect to wifi. That update required you to do that. "Via wifi only".
Click to expand...
Click to collapse
I have crappy internet at home.. And when I tried it earlier it did nothing. But I thank you guys for the help. Much appreciated.
Sent from my Nexus 5 using XDA Premium 4 mobile app
tbgreen89 said:
I have crappy internet at home.. And when I tried it earlier it did nothing. But I thank you guys for the help. Much appreciated.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh. Thats odd, but I guess you got it working, so thats good.
Your screen shot shows that your not connected to Wi-Fi. It says you have to be connected to Wi-Fi to update.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Aerowinder said:
If you didn't mod the system files then the original owner did. To resolve, flash stock factory 4.4.2 images. If you did a factory reset when you got the phone, and don't want to start over, flash the img files one at a time with fastboot (excluding userdata.img).
If you don't know how to do that, check out the stickies (I think in general). There is a very detailed thread there.
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Did you not see on top right corner it says "via WiFi only"?
Sent from my Nexus 5 using xda app-developers app
Y'all are a bunch of smartasses.. Thanks for pointing that out..
Sent from my Nexus 5 using XDA Premium 4 mobile app

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