MMS not working - Nexus 5 Q&A, Help & Troubleshooting

Hi I was hoping someone could help me. I don't text Pictures to people often so I am not sure how long this has been going on, but I cannot send a text with a picture in it I tried last night and it did not work. I checked and rechecked my APN 3 times, it's flawless. But it still won't work on either WIFI or LTE. I don't know what to do to even attempt to fix it. I am running DroidKang version V12 and whatever kernel it came with if that matters. And I am using Hangouts to attempt to send the MMS.

Which carrier are you using?
sent from my HAMMERHEAD neXus

Landara said:
Hi I was hoping someone could help me. I don't text Pictures to people often so I am not sure how long this has been going on, but I cannot send a text with a picture in it I tried last night and it did not work. I checked and rechecked my APN 3 times, it's flawless. But it still won't work on either WIFI or LTE. I don't know what to do to even attempt to fix it. I am running DroidKang version V12 and whatever kernel it came with if that matters. And I am using Hangouts to attempt to send the MMS.
Click to expand...
Click to collapse
Do they not receive it, or does it not send?

Kobraki17 said:
Do they not receive it, or does it not send?
Click to expand...
Click to collapse
Can't say on receive but not sending for sure. Regular texts work fine.

CRIME INC. said:
Which carrier are you using?
sent from my HAMMERHEAD neXus
Click to expand...
Click to collapse
AIO

Usually when MMS doesn't go thru its a carrier issue. What does yours do? Just get stuck on sending?
sent from my HAMMERHEAD neXus

CRIME INC. said:
Usually when MMS doesn't go thru its a carrier issue. What does yours do? Just get stuck on sending?
sent from my HAMMERHEAD neXus
Click to expand...
Click to collapse
Just says sending till it times out, you can retry but it always fails.

Is aio running on sprint towers by chance?
sent from my HAMMERHEAD neXus

CRIME INC. said:
Is aio running on sprint towers by chance?
sent from my HAMMERHEAD neXus
Click to expand...
Click to collapse
No AIO isn't an actual MVNO it's a wholly owned subsidiary of AT&T so it can only run their towers.

Try updating data and profile
sent from my HAMMERHEAD neXus

CRIME INC. said:
Try updating data and profile
sent from my HAMMERHEAD neXus
Click to expand...
Click to collapse
What does that mean?

Landara said:
What does that mean?
Click to expand...
Click to collapse
Go under settings/ more.../ carrier settings and update both
sent from my HAMMERHEAD neXus

CRIME INC. said:
Go under settings/ more.../ carrier settings and update both
sent from my HAMMERHEAD neXus
Click to expand...
Click to collapse
I don't have that option.

Landara said:
I don't have that option.
Click to expand...
Click to collapse
Must be a CDMA thing. Sorry bro I'm out of suggestions
sent from my HAMMERHEAD neXus

Landara said:
I don't have that option.
Click to expand...
Click to collapse
All I know is that the latest version of Hangouts fixed this issue for myself and a lot of other users. So, as simple as it may sound make sure you have the most recent version.
Try clearing the app cache and data then uninstall Hangouts then reinstall from the Play Store and start from scratch.
With the limited options I in Hangouts at the moment this seems about the only resolution.
Maybe a third party app like gosms will handle mms properly on the N5. It is what I used on previous devices before Hangouts but can't confirm if it works on the N5 as I haven't needed it.
Sent from my Nexus 10 using Tapatalk

Related

did anyone found a fix yet?

Did anyone found a fix yet for the problem that can't send messeges when coneccted t
o 4g?
Sure haven't. I just use CM7 now since it has the 2/4g toggle in notification... I just deal with it now, until a new baseband is out for us, I don't think it will be fixed.
What type of messages? I email, text and mms all day. I've only had 1 time where a picture failed to send and I restart solved that.
Sent from my LG-P999 using xda premium
wgrant said:
What type of messages? I email, text and mms all day. I've only had 1 time where a picture failed to send and I restart solved that.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
No there is a group of people that can not send only SMS over 4g. mms and everything is alright just sms... it sends over 2g and wifi but only 4g it wont send.
Sent from my LG-P999 using xda premium
Wow that's weird. I'm on 4G and texting right now.
Sounds like a APN or something. This on T-Mobile or another carrier?
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV
player911 said:
Wow that's weird. I'm on 4G and texting right now.
Sounds like a APN or something. This on T-Mobile or another carrier?
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV
Click to expand...
Click to collapse
t mobile usa
mt3g said:
No there is a group of people that can not send only SMS over 4g. mms and everything is alright just sms... it sends over 2g and wifi but only 4g it wont send.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
That is really bizarre. Do you all have the same phone model by chance? Could be a hardware issue?
Sent from my LG-P999 using xda premium
wgrant said:
That is really bizarre. Do you all have the same phone model by chance? Could be a hardware issue?
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
It used to work well but because of some incident, though not confirmed yet, there is us in that group that can't send mms when 4g in on. As if sms wont trigger the 2g/gsm switch for it to be able the sms to be send.
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sent from my calculator with android
There is a setting in the LG hidden menu that could fix it, but LG has not implemented it. Under modem settings there is a CS/PS preference (Carrier Signal/Packet Switched). You want that set to CS. Almost no carrier in the world has implemented PS sending for sms. When you select CS you get a toast message that says not implemented yet. If LG had implemented that setting to the baseband it would fix this problem. It appears the issue is that automatic CS fallback has been turned off. When on on 2G or wifi, sms message are sent by CS by default. On 3G and 4G, for some stupid reason, Android tries to send them first on PS, then when it cannot be sent that way, the modem is supposed to auto-fallback to CS and send the sms. For some reason instead of performing the fallback the modem is just throwing up a general error and giving up. If anyone can figure out how to issue a command to the modem and turn auto-fallback back on I think it would fix this issue.
I don't have such problem (sending text) when the phone displays "H" (I use Eagleblood AOSP ROM because I don't like 2G/4G).
jboxer said:
There is a setting in the LG hidden menu that could fix it, but LG has not implemented it. Under modem settings there is a CS/PS preference (Carrier Signal/Packet Switched). You want that set to CS. Almost no carrier in the world has implemented PS sending for sms. When you select CS you get a toast message that says not implemented yet. If LG had implemented that setting to the baseband it would fix this problem. It appears the issue is that automatic CS fallback has been turned off. When on on 2G or wifi, sms message are sent by CS by default. On 3G and 4G, for some stupid reason, Android tries to send them first on PS, then when it cannot be sent that way, the modem is supposed to auto-fallback to CS and send the sms. For some reason instead of performing the fallback the modem is just throwing up a general error and giving up. If anyone can figure out how to issue a command to the modem and turn auto-fallback back on I think it would fix this issue.
Click to expand...
Click to collapse
If only someone with your knowledge had a Tad bit more lol. You know way too much as it is bro. I'm pretty much just set on the fact that I have to be patient and wait and hope for a baseband update.
Sent from my LG-P999 using xda premium
mt3g said:
If only someone with your knowledge had a Tad bit more lol. You know way too much as it is bro. I'm pretty much just set on the fact that I have to be patient and wait and hope for a baseband update.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Hopefully in the near future.
If only we can have a kdz for the march baseband, maybe it will revert the settings to a working state.
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sent from my calculator with android
jose makalolot said:
Hopefully in the near future.
If only we can have a kdz for the march baseband, maybe it will revert the settings to a working state.
-----------
sent from my calculator with android
Click to expand...
Click to collapse
Everything I have ever read about updating basbands was to NOT REVERT to old basebands will brick them that's on old HTC things I have no clue on anything else though. Those were also flashable through bootloader so idk.
Sent from my LG-P999 using xda premium
Has anyone tried using the KDZ method to do an emergency restore of the Gingerbread firmware and baseband? That seems like it could fix the issue if during the process it resets all the baseband settings.
jboxer said:
Has anyone tried using the KDZ method to do an emergency restore of the Gingerbread firmware and baseband? That seems like it could fix the issue if during the process it resets all the baseband settings.
Click to expand...
Click to collapse
already tried it but a no go...
jose makalolot said:
already tried it but a no go...
Click to expand...
Click to collapse
Talk about a bold move lol, but I figured it wouldn't fix it or go smoothly.
Sent from my LG-P999 using xda premium
I use Google Voice for my SMS and don't send MMS. If I need to send a picture or whatever I'll use Dropbox or email.
S
jboxer said:
Has anyone tried using the KDZ method to do an emergency restore of the Gingerbread firmware and baseband? That seems like it could fix the issue if during the process it resets all the baseband settings.
Click to expand...
Click to collapse
LordButtersI said:
I use Google Voice for my SMS and don't send MMS. If I need to send a picture or whatever I'll use Dropbox or email.
Click to expand...
Click to collapse
Is not mms is sms only, only it happends when is connected to 4g network, when i am in 2g netwkrk, uma wifi calling or data disable it works fine. Is like the phone forgot the command to switch to 2g network to send sms message and then switch back to 4g. One doesnt see this switch because it happends in seconds
Well I still have the problem. My carrier cannot help me they have tried everything at this point they are asking me to return the phone.
I really wish this was fixed!
S
jboxer said:
Has anyone tried using the KDZ method to do an emergency restore of the Gingerbread firmware and baseband? That seems like it could fix the issue if during the process it resets all the baseband settings.
Click to expand...
Click to collapse
LordButtersI said:
I use Google Voice for my SMS and don't send MMS. If I need to send a picture or whatever I'll use Dropbox or email.
Click to expand...
Click to collapse
Is not mms is sms only, only it happends when is connected to 4g network, when i am in 2g netwkrk, uma wifi calling or data disable it works fine. Is like the phone forgot the command to switch to 2g network to send sms message and then switch back to 4g. One doesnt see this switch because it happends in seconds

Downloading MMS

So my sister in law just got this phone and picture messaging doesn't seem to want to work except on WiFi? Is a factory reset necessity.
So says Latinmaxima, so it shall be done!
Sprint 3g is slow so it my seem like it doesnt work
Sent from my XT897 using xda app-developers app
latinmaxima said:
So my sister in law just got this phone and picture messaging doesn't seem to want to work except on WiFi? Is a factory reset necessity.
So says Latinmaxima, so it shall be done!
Click to expand...
Click to collapse
OK, there is an issue with select Motorola Photon Q's where the MMS function doesn't work on the stock messaging application. I actually had mine replaced over the issue, as I was unable to send or receive MMS. This should not be an issue with the network. From my understanding, Sprint is aware of the issue, as the store I bought my phone at called them to try to fix the issue. So, an OTA should come out with the fix.
Now, there is a workaround that has worked for me. Use another messaging app, such as Go SMS Pro, and MMS will work.
zodiac12345 said:
OK, there is an issue with select Motorola Photon Q's where the MMS function doesn't work on the stock messaging application. I actually had mine replaced over the issue, as I was unable to send or receive MMS. This should not be an issue with the network. From my understanding, Sprint is aware of the issue, as the store I bought my phone at called them to try to fix the issue. So, an OTA should come out with the fix.
Now, there is a workaround that has worked for me. Use another messaging app, such as Go SMS Pro, and MMS will work.
Click to expand...
Click to collapse
So glad I found this thread..On my third Photon Q in three days. First had a defective vibrate motor..the second would not send or receive MMS unless using WiFi so they replaced it. Third one is doing the same thing. Just installed Handcent SMS and its working perfect using the 3G. Maybe someone should forward this to Sprint? I after two hours wasted with tech support and several tickets created, I am thrilled with the phone now. I love everything about it except the MMS not working. Thanks guy!!
There has been a fix for this issue as per the Sprint discussion board. I have verified it has fixed my MMS problem. You will need your MSL to change a setting, if you dont have it you need to call sprint or use another method to obtain it. It appears some data profile usernames were borked during provisioning
Steps to follow:
1. Open your dial pad and dial ##3282#
2. Tap on Data Profile
3. Look at your username, mine ended in ".comom"
4. If yours is obviously wrong (like mine), fix it, save it and then reboot phone.
5. good to go.
Yepe... Mine says .compcs.com... Gonna have to call Sprint.
Thanks for this.
Sent from my XT897 using xda premium
Here is a thread with a link to a tool to get the msl.. it worked great. don't forget to show your thanks.
http://forum.xda-developers.com/showthread.php?t=1894038
swintec said:
There has been a fix for this issue as per the Sprint discussion board. I have verified it has fixed my MMS problem. You will need your MSL to change a setting, if you dont have it you need to call sprint or use another method to obtain it. It appears some data profile usernames were borked during provisioning
Steps to follow:
1. Open your dial pad and dial ##3282#
2. Tap on Data Profile
3. Look at your username, mine ended in ".comom"
4. If yours is obviously wrong (like mine), fix it, save it and then reboot phone.
5. good to go.
Click to expand...
Click to collapse
What should the user name be? Mine ends in sprintpcs.comcs.com. I assume that is wrong and it should be sprintpcs.com?
robbi24r said:
What should the user name be? Mine ends in sprintpcs.comcs.com. I assume that is wrong and it should be sprintpcs.com?
Click to expand...
Click to collapse
Correct
Sent from my XT897 using xda premium
Is it just my imagination, or does this seem to be more of an issue when receiving an MMS from an iphone?
robbi24r said:
Is it just my imagination, or does this seem to be more of an issue when receiving an MMS from an iphone?
Click to expand...
Click to collapse
I receive and send mms to iPhones all the time. No problems on my end. One thing I notice is when I'm receive a mms I lose connection for a couple of seconds
Sent from my XT897 using xda premium
903tex said:
I receive and send mms to iPhones all the time. No problems on my end. One thing I notice is when I'm receive a mms I lose connection for a couple of seconds
Sent from my XT897 using xda premium
Click to expand...
Click to collapse
Strange, have not had any of these issues.
Sent from my XT897 using xda premium
tetrabyt said:
Strange, have not had any of these issues.
Sent from my XT897 using xda premium
Click to expand...
Click to collapse
Doesn't do it all the time. Its happen three times, but I recieve mms thru work and personal reason all the time so its not something that has me in concern
Sent from my XT897 using xda premium

SMS not sending

I cannot send SMS but I can receive SMS.smsc is set up correctly and all my internet apns are also working perfectly. Any ideas why?
Billchen0014 said:
I cannot send SMS but I can receive SMS.smsc is set up correctly and all my internet apns are also working perfectly. Any ideas why?
Click to expand...
Click to collapse
Did it happen suddenly? What messaging app are you using? What rom? Did you install any mods recently?
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
Did it happen suddenly? What messaging app are you using? What rom? Did you install any mods recently?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Same issue.... I posted in the pacman rom section. I was in the middle of a convo when texts started to slow down, now not getting any at all, can't send, nothing. Tried setting my limit to 500, unfroze stock app (does it with it also), I'm just lost.
Gosms pro
PACman 11/2
Kt747 kernel 10/28 (I think that's the lastest, if not I am on the latest unless one was released since this morning)
If you need more info or have an idea, quote me or @ me. Thanks!
~~~EDIT~~~
I just checked, I receive texts fine, sending is another story.
Post made by "Inky"
Casper34 said:
Same issue.... I posted in the pacman rom section. I was in the middle of a convo when texts started to slow down, now not getting any at all, can't send, nothing. Tried setting my limit to 500, unfroze stock app (does it with it also), I'm just lost.
Gosms pro
PACman 11/2
Kt747 kernel 10/28 (I think that's the lastest, if not I am on the latest unless one was released since this morning)
If you need more info or have an idea, quote me or @ me. Thanks!
~~~EDIT~~~
I just checked, I receive texts fine, sending is another story.
Post made by "Inky"
Click to expand...
Click to collapse
Messaging is usually tied into framework, reflashing the rom would most likely solve the problem but might not make it work properly. Using a touchwiz messaging app would probably fix it because it uses a stock framework for the app, but I'm assuming you want to stay on AOSP.
I would post that question in the pacman thread and see if anyone running that rom has any better suggestions.
Sent from my SCH-I535 using Tapatalk 2
Ya I did at first. I noticed that I could not make calls either. So, I restored an earlier nan. just have to wait for a stable. Thanks for the reply!
Sent from my Ktoonzified PACmaned SGS3!
Casper34 said:
Ya I did at first. I noticed that I could not make calls either. So, I restored an earlier nan. just have to wait for a stable. Thanks for the reply!
Sent from my Ktoonzified PACmaned SGS3!
Click to expand...
Click to collapse
If you're having call issues too that's different, could be bad efs data, but I'm not really an AOSP guy so it's hard for me to pinpoint exactly what's going on. Could be rom related or not, so it's better to scour those forums to see if you can find an answer.
Sent from my SCH-I535 using Tapatalk 2
Yeah I was having the exact same problem. After time and a restart seemed to fix.
Sent from my SCH-I535 using XDA Premium 4 mobile app

MMS on official LP

so looks like VZW has left out or over looked (not like they didnt take their time on this update) to include the required MmsService.apk
Without this some, if not a lot of third party SMS apps will not send MMS, Google's hangout and Google's messenger app for example.
By installing this, flash it, extract it, or just install the APK. (if you dont have root this is the only way) This WILL fix the issue
https://www.androidfilehost.com/?fid=95916177934538561
Didnt work for me, still wont send or receive them
mikeschevelle said:
Didnt work for me, still wont send or receive them
Click to expand...
Click to collapse
How did u install it, are you on vzw, and try just installing it normally like any other app.
That's how I did it and sends and receives without issue
Sent from my HTC6525LVW using Tapatalk 2
This is almost PSA worthy....
I bet VZW issues a small OTA to fix this...
I am using it on Tmo - Installed it as an APK and tried sending MMS with Hangouts, native HTC app and Textra all with no success
dottat said:
This is almost PSA worthy....
I bet VZW issues a small OTA to fix this...
Click to expand...
Click to collapse
I hope they also provide a hot fix for SMS notification preview. Drives me nuts that I have to open messaging app to see who texted :-/
mikeschevelle said:
I am using it on Tmo - Installed it as an APK and tried sending MMS with Hangouts, native HTC app and Textra all with no success
Click to expand...
Click to collapse
Its for vzw do not know how tmo handles mms. Therefore not sure it will work, help, or hinder. Sorry
Sent from my HTC6525LVW using Tapatalk 2
richii0207 said:
I hope they also provide a hot fix for SMS notification preview. Drives me nuts that I have to open messaging app to see who texted :-/
Click to expand...
Click to collapse
Not sure what issue you speak of...
Sent from my HTC6525LVW using Tapatalk 2
runandhide05 said:
Not sure what issue you speak of...
Sent from my HTC6525LVW using Tapatalk 2
Click to expand...
Click to collapse
Previews do not work for the stock HTC app. No notification card or even a preview in the status bar like on KK with HTC one.
richii0207 said:
Previews do not work for the stock HTC app. No notification card or even a preview in the status bar like on KK with HTC one.
Click to expand...
Click to collapse
Ah, I don't use the stock one. My bad.
There are so many issues with it. Like the way it handles group messages. Ive started using google messenger since going to the one m8
Sent from my HTC6525LVW using Tapatalk 2
runandhide05 said:
Ah, I don't use the stock one. My bad.
There are so many issues with it. Like the way it handles group messages. Ive started using google messenger since going to the one m8
Sent from my HTC6525LVW using Tapatalk 2
Click to expand...
Click to collapse
Ah, guess I'll have to start using it too. I hate using non-OEM things :-/
richii0207 said:
Ah, guess I'll have to start using it too. I hate using non-OEM things :-/
Click to expand...
Click to collapse
Believe me...I do too, however with the stock sms app if a group message come in, clicking the notification take you to the individual sms thread for the person that sent the text, not the group chat, which in of itself was enough to drive me crazy.
Sent from my HTC6525LVW using Tapatalk 2
Bummer I had MMS working on 4.4.4 with Tmo.........
mikeschevelle said:
Bummer I had MMS working on 4.4.4 with Tmo.........
Click to expand...
Click to collapse
From my understanding LP on vzw took away the ability to edit the apns which I would imagine you had to change to get all the tmo stuff working.
Sent from my HTC6525LVW using Tapatalk 2
Oddly enough I had to set up nothing on 4.4.4, it just worked once I have it on HSPA mode instead of LTE/CDMA
I'm stock and rooted while my wife's is stock. We both upgraded to Lollipop and was/is using Textra before the upgrade and continue to use it without an issue. I've sent and received MMS without hiccups.
Are we odd ones out or is there some bug that I'm not experiencing and could possibly find a fix on my phone to share with everyone?
totaman said:
I'm stock and rooted while my wife's is stock. We both upgraded to Lollipop and was/is using Textra before the upgrade and continue to use it without an issue. I've sent and received MMS without hiccups.
Are we odd ones out or is there some bug that I'm not experiencing and could possibly find a fix on my phone to share with everyone?
Click to expand...
Click to collapse
not all sms apps are/ were effected.
Off topic but Firefox updated today and is fixed so my earlier comment is no longer valid.
dottat said:
Off topic but Firefox updated today and is fixed so my earlier comment is no longer valid.
Click to expand...
Click to collapse
Now HTC has to update phone and message app for heads up notifications!! [emoji84]

MMS issues

Need help fixing my mms it was working before while back I'm running 4.3 do I have to change any APN settings? I have root
nikkifm said:
Need help fixing my mms it was working before while back I'm running 4.3 do I have to change any APN settings? I have root
Click to expand...
Click to collapse
If your on VZW no. What carrier are you using the phone with?
Sent from my Nexus 5
ShapesBlue said:
If your on VZW no. What carrier are you using the phone with?
Sent from my Nexus 5
Click to expand...
Click to collapse
still on Verizon right now with this don't know why it was working while back unless Verizon is having issues with it I can receive them but can't send them still
nikkifm said:
still on Verizon right now with this don't know why it was working while back unless Verizon is having issues with it I can receive them but can't send them still
Click to expand...
Click to collapse
That's strange. I only started having problems when I switched from VZW. A lot of times I just use Facebook messenger but most of the time my mms works
Sent from my Nexus 5
any way if getting it to work ive tired textra I've tired others my hangouts was working before and my stock app doesn't still don't use Facebook don't want that on my phone
ShapesBlue said:
That's strange. I only started having problems when I switched from VZW. A lot of times I just use Facebook messenger but most of the time my mms works
Sent from my Nexus 5
Click to expand...
Click to collapse
nikkifm said:
any way if getting it to work ive tired textra I've tired others my hangouts was working before and my stock app doesn't still don't use Facebook don't want that on my phone
Click to expand...
Click to collapse
I wish I could help. Do you have the option to go back to stock?
Sent from my Nexus 5
ShapesBlue said:
I wish I could help. Do you have the option to go back to stock?
Sent from my Nexus 5
Click to expand...
Click to collapse
stock message app yes I have it froze but think tired to send before with that and still had issues with it

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