T-Mobile LTE Issue - Nexus 5 Q&A, Help & Troubleshooting

I have a LG Nexus 5 and i have a strong LTE signal in my area along side HSPA+ if i make a Phone call LTE drops and HSPA is activated while the phone call is over it goes back to LTE in 20 seconds or so.
However if i use data while on HSPA+ mode it seems it wont handoff to LTE seamlessly
Like if you're on Verizon using 3g streaming consistently (not pandora something consistent downloading/upload like tunein radio) it would secretly bump you back to 4G LTE without any problems and stream would continue without even you noticing
T-Mobile however on the other hand doesn't until you stop the data usage and then it bumps back up to LTE
test it out download Tunein radio and stream a station make sure you're on HSPA+/HSPA then while streaming go to a location with like full or best LTE signal. (I went to the mall and drove right under the tower and phone still insists HSPA+)
not sure whats going on here? the Network not telling the phone to handoff? or some internal network issue or an issue with my nexus 5
by the way i am stock android 4.4.2 no root or recovery or whatever
So my question is is there a way to fix this? or is this something i need to email John Legere about?

I have similar issues but for Verizon losing eVDO and going to LTE is probably because EHRPD is making the switch more seamless. However, when my phone switches from HSPA to LTE I drop down to GPRS for a few seconds.
Sent from my One X using xda app-developers app

Related

Does Anyone Use 4g only/ LTE Mode?

I do a lot to save battery but keep the phone flying, but one thing i havent tried is using LTE only. I live outside of philly, so im thinking since im blanketed in all those 4g emvs and dont travel far i can pull this off all day without switching to 3g and back and forth. Anyone in cities centers doing this?
If you set it to LTE only and lose 4G service, you'll drop to 1X.
How do you set it to 4g only?
I use LTE Only mode, I live in L.A. and the entire city/county is pretty much blanketed in 4G, I've never seen my phone drop to anything else besides 4G but I'm sure it would if I went somewhere with bad service. Battery life is great for me on LTE only.
Yup I use LTE only in NYC. Not a single issue.
Use 4g only here in san Diego.. no issues
4G only here in Jersey City, no problems.
LTE only here in DC and all is well until I go too far from the city. Then I just switched it to 3G only. TeamAndIRC ftw.
Sent from my ADR6400L using XDA App
Cleveland with 4g only in LTE mode checking in. Good battery saver.
Good battery life with LTE? LOL yeah, if you don't use data. Try using it hard for a couple hours and see where your battery is.
Yep in Houston. Very rare does it drop service (usually only if I'm in the rear of a store) and it drops to 3G. *using *#*#4636#*#* method
I use it all the time.
I have a few spots on my commute that 4g drops for a sec and if I don't have it on lte only my tethering will stay on 3G until I turn off data and turn it back on.
So when I leave it on lte only it might cut out for a sec but comes back on.
I only use LTE in Nashville as well. No issues.
I haven't lost service since I went LTE only a few hours ago n I've been playing on it ever since. Pretty good. Maybe the device takes on 3g if that signal is stronger? Every other time I use it In my house I notice it flipping between them. ill have to really take a few days n see if it makes a difference w battery
how are you guys turning on 4g in the settings? i dont see a setting for 4g anywhere
wardo5757 said:
how are you guys turning on 4g in the settings? i dont see a setting for 4g anywhere
Click to expand...
Click to collapse
phone/dialer, *#*#4636#*#*
tap phone info, scroll down, choose LTE only from drop down menu, wait or optionally tap radio off and then radio on
Sent from my ADR6400L using XDA App
LTE mode on in Denver - spotty as your head towards the mountains
LTE only in Seattle area, no problems.
I use an app called Network by mangelow to manage the radio.
jmz768 said:
If you set it to LTE only and lose 4G service, you'll drop to 1X.
Click to expand...
Click to collapse
I've experienced the same problem, it hardly ever drops to 3g, always straight to 1x. I also live in a extended service zone and usually only get 1 or 2 bars of 4g at home. One thing I noticed is that if I have my whole hand gripped tightly on the phone, I will lose 4g. Kind of annoying at times. Hope it is just an automatic switching software problem and they can update it to seamless 4g/3g switching with no 1x!
I am going to try lte only in Pittsburgh... will post status update tomorrow

N5 chooses hspa+ over LTE ??

This is my first time with LTE phone and it seems like at times I have to go into mobile networks and select 3g then select LTE again for the LTE symbol to pop up? I'm on straight talk and just didn't know if this was normal or if the phone will select hspa signal if its better than the LTE signal ?
Sent from my Nexus 7 using xda app-developers app
i think by default it will when idle fall back to the strongest network cause it saves battery.
but when you need data it will attempt to switch to the fastest available.
cant say for sure but this is what appears to happen on all my phones falls back to 3g and when data is needed it shifts to HSPA+
newtonfb said:
This is my first time with LTE phone and it seems like at times I have to go into mobile networks and select 3g then select LTE again for the LTE symbol to pop up? I'm on straight talk and just didn't know if this was normal or if the phone will select hspa signal if its better than the LTE signal ?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I'm getting the same behavior on T-Mobile. My Nexus 4, which was never intended to have its LTE radio used, would stay on LTE, come hell or high water, while I'm in the city and fight to keep it as I left. The Nexus 5 seems picky about it's LTE and only uses it if it deems it good enough. If LTE gets 2 bars or lower, it goes back to HSPA. If you force "LTE only" under the secret dialer menu, it will use its LTE, but when you switch it back to LTE/GSM (PRL), it drops LTE and uses HSPA+. I'm like, "The hell is your problem, your highness?"
I had high hopes driving into work today. I was expecting it to get on LTE much sooner, but it didn't switch until I was deep within the city until I entered the parking structure (which my N4 would still have LTE). While I sit here at work, it refuses to switch to LTE while in the building where my N4, in the same spot, would be happily on LTE.
I just don't get it. I thought LTE would be much better on this device, instead it is worse. I feel like this is a bug of some sort. We are in an age where carriers will begin shutting down their legacy networks (of course, T-Mo is nowhere near as ready), and this phone treats LTE like Sprint WiMax!
Not sure about straight talk but I'm in lte with att if I'm in a lte area.
Sent from the jaws of my Hammerhead!
Just took mine right out the box and as it booted it went right into LTE.
On tmboile.
---------- Post added at 07:36 PM ---------- Previous post was at 07:31 PM ----------
Just took mine right out the box and as it booted it went right into LTE.
On tmboile.
AndroidKills said:
Just took mine right out the box and as it booted it went right into LTE.
On tmboile.
---------- Post added at 07:36 PM ---------- Previous post was at 07:31 PM ----------
Just took mine right out the box and as it booted it went right into LTE.
On tmboile.
Click to expand...
Click to collapse
I suppose I should re-flash my phone then. It's just silly how my phone keeps preferring HSPA+ over LTE. When I had LTE enabled on my Nexus 4, my battery life really didn't change. I suppose it had, but it wasn't perceptible to me.
I've had really good luck with it connecting to an LTE network when inside of a LTE area.
However this morning I was streaming from soundcloud while driving and I was 10 minutes into the city with LTE coverage and it would switch. As soon as I ran speedtest it switched. So I believe what was said up above to be true. It needs a good reason probably too switch if your current network mode is doing fine for your current data needs/battery.
I did read this phone is using Qualcomm s news LTE chip which saves power. That could probably play a role.
Either way I'm totally fine with it because it responded to my need of a lot of data instantly by switching to LTE when I ran speed test.
So hey if it saves me battery and h+ is enough for streaming from soundcloud I'm not going to argue with it.
Hold this helps.
Sent from my Nexus 5 using xda app-developers app
Couple of things to keep in mind.
One, your phone will say 3g when not using LTE or HSPA+. This is to save battery, it only shows LTE or H when you are downloading something, or loading a webpage.
Secondly, I have noticed my phone will choose a strong HSPA+ signal over a weak LTE signal. At home, I have a solid LTE connection, so it always says LTE, but at work it switches back and forth from 1 bar of LTE to full bars of HSPA+. Speed wise, they are still comparable, at around 5-6mb/s. At home though, my LTE is around 40mb/s.
Hope this helps.
ArkAngel06 said:
Couple of things to keep in mind.
One, your phone will say 3g when not using LTE or HSPA+. This is to save battery, it only shows LTE or H when you are downloading something, or loading a webpage.
Secondly, I have noticed my phone will choose a strong HSPA+ signal over a weak LTE signal. At home, I have a solid LTE connection, so it always says LTE, but at work it switches back and forth from 1 bar of LTE to full bars of HSPA+. Speed wise, they are still comparable, at around 5-6mb/s. At home though, my LTE is around 40mb/s.
Hope this helps.
Click to expand...
Click to collapse
So, my Nexus 4 keeping its LTE active all the time except for when making/receiving calls was a "bug" of the hacked radio then? I'm not being sarcastic, I just never owned a true LTE phone before, but my friend who has a Nexus 5 says his LTE has been staying on. It really doesn't make sense for LTE to behave this way as it will replace the legacy networks at some point in the future in which you won't have anything else to fall back to.
Oddly, I haven't noticed this at all. I'm on t-mobile, and my nexus 5 defaults to LTE when I have LTE selected as preferred connection. It doesn't switch to 3g during dormancy as far as I can tell (when I turn the screen back on, its already on LTE).
dijit4l said:
I'm getting the same behavior on T-Mobile. My Nexus 4, which was never intended to have its LTE radio used, would stay on LTE, come hell or high water, while I'm in the city and fight to keep it as I left. The Nexus 5 seems picky about it's LTE and only uses it if it deems it good enough. If LTE gets 2 bars or lower, it goes back to HSPA. If you force "LTE only" under the secret dialer menu, it will use its LTE, but when you switch it back to LTE/GSM (PRL), it drops LTE and uses HSPA+. I'm like, "The hell is your problem, your highness?"
I had high hopes driving into work today. I was expecting it to get on LTE much sooner, but it didn't switch until I was deep within the city until I entered the parking structure (which my N4 would still have LTE). While I sit here at work, it refuses to switch to LTE while in the building where my N4, in the same spot, would be happily on LTE.
I just don't get it. I thought LTE would be much better on this device, instead it is worse. I feel like this is a bug of some sort. We are in an age where carriers will begin shutting down their legacy networks (of course, T-Mo is nowhere near as ready), and this phone treats LTE like Sprint WiMax!
Click to expand...
Click to collapse
If you don't mind, would you share how to force LTE only under the secret dialer menu?
Thanks.
[EDIT]
I think I found it with the code *#*#4636*#*# -> phone information -> set preferred network type: LTE only
When I do this and reboot, my bars just disappear, and my APN in my mobile network settings disappears too. I'm using net10.
Anybody know a fix to this?
Megiddo2000 said:
If you don't mind, would you share how to force LTE only under the secret dialer menu?
Thanks.
[EDIT]
I think I found it with the code *#*#4636*#*# -> phone information -> set preferred network type: LTE only
When I do this and reboot, my bars just disappear, and my APN in my mobile network settings disappears too. I'm using net10.
Anybody know a fix to this?
Click to expand...
Click to collapse
I don't have to reboot, myself. When I force LTE only, the phone drops HSPA and goes to LTE.
I'd say put it back to GSM/LTE Only (PRL) and then reset your APN settings.
dijit4l said:
I don't have to reboot, myself. When I force LTE only, the phone drops HSPA and goes to LTE.
I'd say put it back to GSM/LTE Only (PRL) and then reset your APN settings.
Click to expand...
Click to collapse
when i try dialing that number it says "Connection problem or invalid MMI code."
What's wrong?
_untitled_ said:
when i try dialing that number it says "Connection problem or invalid MMI code."
What's wrong?
Click to expand...
Click to collapse
woops, my bad. the code is:
*#*#4636#*#*
(forgot to flip the hashtag asterik in the back)

T-mobile LTE N4 vs N5

I just helped my son install the hybrid modem for his Nexus 4 and set up the T-mobile APN for it. I was about to tell him that he would have to go somewhere else to test it since I never get LTE at home, and then boom, the 4G icon shows up on his phone! I checked Network Signal Info and sure enough, it's got an LTE connection with about 6Mbps transfer rate. Sitting right next to him my N5 has only 3G with occasional switches up to HSPA and back, and a very low transfer rate. What gives? I am able to get LTE on the N5 in other areas of town and it works wonderfully, but around my home it is very weak and almost never runs in LTE mode.
Could it be that the N4 is connecting on a different LTE band? If so, why is the N5 not using that band as well? Is there something that can be done for the N5 to tweak it to improve its LTE reception or how it chooses how to connect to available LTE signals?
Both N4 and N5 have 1700 band so it should get perfect HSDPA.
It might be the towers in your area are busy or the signal is weak.
I use straight talk t-mobil and I get HSDPA around 15Mbps and my friend get a little more on LTE here in chicagoland.
Also for people on Straight talk if you want to get LTE att version you need to get a new simcard and change APN and for t-mobil
just get a new simcard and boom you get LTE.
Idk if I'd worry about it. In most places the HSDPA speeds for T-Mobile are the same or better than the LTE speeds you would get. I'm in the far north chicago suburbs and I get LTE and HSDPA downloads at 25mbps. The LTE coverage is still a bit spotty. Its probably only worth it if I you're in a developed urban area. However it is a bit strange that you guys have the same hardware, service and location but different connections. The only thing I can think of is that I've seen some people instruct to setup the apn as fast.tmobile.com. however mine only worked with fast.T-Mobile.com (with the dash). I would also check to confirm that your phone is set to lte preferred (LTE/gsm) and not gsm priority. Those are the only things I can think that I can think of. Hope it helps.
Sent from my Nexus 4 using xda app-developers app
gorilla p said:
Idk if I'd worry about it. In most places the HSDPA speeds for T-Mobile are the same or better than the LTE speeds you would get. I'm in the far north chicago suburbs and I get LTE and HSDPA downloads at 25mbps. The LTE coverage is still a bit spotty. Its probably only worth it if I you're in a developed urban area. However it is a bit strange that you guys have the same hardware, service and location but different connections. The only thing I can think of is that I've seen some people instruct to setup the apn as fast.tmobile.com. however mine only worked with fast.T-Mobile.com (with the dash). I would also check to confirm that your phone is set to lte preferred (LTE/gsm) and not gsm priority. Those are the only things I can think that I can think of. Hope it helps.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
T-Mobile 4G LTE will properly works on fast.t-mobile.com, fast.tmobile.com is not the proper APN (the - matters)
There are just way too many variables. Maybe his modem has better reception, newer sim card, etc.
RobinD42 said:
I just helped my son install the hybrid modem for his Nexus 4 and set up the T-mobile APN for it. I was about to tell him that he would have to go somewhere else to test it since I never get LTE at home, and then boom, the 4G icon shows up on his phone! I checked Network Signal Info and sure enough, it's got an LTE connection with about 6Mbps transfer rate. Sitting right next to him my N5 has only 3G with occasional switches up to HSPA and back, and a very low transfer rate. What gives? I am able to get LTE on the N5 in other areas of town and it works wonderfully, but around my home it is very weak and almost never runs in LTE mode.
Could it be that the N4 is connecting on a different LTE band? If so, why is the N5 not using that band as well? Is there something that can be done for the N5 to tweak it to improve its LTE reception or how it chooses how to connect to available LTE signals?
Click to expand...
Click to collapse
Fwiw there are other threads where people have reported that the N4 picks up LTE in the same place that an N5 does not. So you are not alone. N4 may have a stronger radio. That would be unfortunate... Never good to see a step backwards on something as important as that.
Sent from my Nexus 5
Good news everyone! I too has having this problem. My Nexus 4 was an LTE champ and then it was a huge let down that my Nexus 5 was treating LTE like it had cooties, but now my Nexus 5 works the way it should. What I did was go to my nearest T-Mobile store and told the representative what was happening. He called tech support and they ended up doing some sort of reset to my account. I also had questions about my SIM card and felt that it could have been at fault. He offered to switch it out to the new ISIS SIM and as soon as my phone booted up, it was on LTE. Since then, it has behaved like my Nexus 4. I am even in my office where the Nexus 5 wasn't picking up LTE, but my Nexus 4 was, and it is on LTE at the moment.
I am not sure if the reset that tech support did solved the problem or the new SIM, but I would definately give that a try--it didn't cost me anything and now I am happy with my Nexus 5. Good luck!
In my experience my N4 has slightly better signal pickup than my N5.
The real reason is probably differences in the radios' priority algorithms. Set your N5 to LTE-only and see what happens, I imagine you'll get LTE.
dijit4l said:
I am not sure if the reset that tech support did solved the problem or the new SIM, but I would definately give that a try--it didn't cost me anything and now I am happy with my Nexus 5. Good luck!
Click to expand...
Click to collapse
Did you not get LTE at all, or really poor LTE signal/speed?
tcristy said:
Did you not get LTE at all, or really poor LTE signal/speed?
Click to expand...
Click to collapse
I would get LTE eventually only to lose it when it reached 2 bars or lower. It was really weird. I would be in areas where one would get 5 bars of LTE and the phone would sit on HSPA until I would show the phone it was on LTE by switching to LTE Only under the secret dialer menu and then back to GSM/LTE (if you use LTE only, you will lose voice). Then it would hold LTE until it reached 1-2 bars and then go back to HSPA.
I hope this helps.
I am seeing strange readings of signal strength. I see a 10+ db difference between what is reported in the phone status and an app like rootmetrics.
I don't know which one is misrepresenting the signal strength but it seems the roometrics is more accurate because my nexus 4 the signal strength is roughly the same on lte.
Can anyone else confirm?
Sent from my Nexus 5 using Tapatalk

T-Mobile, drops from LTE to 3G when making a call

Just wondering if this happens to anyone else. My N5 was originally on Sprint but just recently switched to TMO. I have noticed that when on the TMO network my phone will drop to 3G whenever I make or receive a call. As soon as the call is over it switches back to LTE.
If I put my Sprint SIM back in and use their network it seems to hold LTE while on the call.
This is not scientific and am basing this observation from the network signal indicator on the top status bar. And as far as I can tell it isn't affecting performance. More of a curiosity at this point.
Sent from my Nexus 5 using xda app-developers app
this is how its supposed to work. phone calls cant go through the lte signal(in this case, with tmibile) to the phone, so it drops to 3G(H).
LTE in it's current implementation is a DATA ONLY service so when you make voice calls it drops that connection and connects the call. Since 3G is Voice/Data it shows the 3G/H connection available to you at that time. When you hang up it goes back to LTE.
With Sprint it uses CDMA so theres no simultaneous option with that so LTE is kept alive in order to deliver data at the sametime.
All expected behavior as already mentioned
Thanks for the info. Makes perfect sense how that is explained. I am rooted and cleaned out some apps I don't want. I'm particularly careful to not mess things up and noticed the change in behavior on TMO. Wanted to make sure something I hacked for Sprint didn't FUBAR the connection.
Sent from my Nexus 5 using xda app-developers app
I noticed this too on ATT.
When in calls it drops to H .
Thanks for the explanation
Sent from my Nexus 5 using xda app-developers app
It is called CSFB (circuit switched fallback), which will soon be replaced by VoLTE (Voice over LTE), which will be a plain and simple SIP-controlled VOIP call using LTE as carrier. Not sure if current phones can and/or will be upgraded to be able to do VoLTE, or if todays LTE handsets are stuck falling back forever...

LTE Only Searching For Service Battery?

Hi everyone. Quick question. I searched but didn't find much, but I was wanting to use LTE only (*#*#4636#*#*, Phone, LTE Only), and it does work but on Sprint, it disables 1x and pretends like the phone has no coverage and then does the "Searching for Service" and the battery drains like crazy. Any ideas?
MrObvious said:
Hi everyone. Quick question. I searched but didn't find much, but I was wanting to use LTE only (*#*#4636#*#*, Phone, LTE Only), and it does work but on Sprint, it disables 1x and pretends like the phone has no coverage and then does the "Searching for Service" and the battery drains like crazy. Any ideas?
Click to expand...
Click to collapse
That mode disables all voice and texting abilities, I don't think you can use that on a phone, especially not a phone on Sprint.
turn it back, if the phone doesn't think it has a good enough signal to use LTE, trust it and drop to 3G you'll be better off.
Use global setting for Sprint
Sent from my Nexus 5
I don't want 3g though because my phone has the power to get a signal but if it gets down to 1 bar roughly (driving between towers and I'm in a fairly big city so it's not a coverage/reception issue) and it drops to 3g, despite the fact that it'll get stronger if it waits 5 more seconds.
you can not get/make phonecalls on lte only, period. its for data only.
indeed. setting it through the dialer to lte only, makes that lte data channel the only channel, it kills the ehrpd / 1x cdma 200 ip hand-off needed for voice paging to & from the network..
but NOW i know WHY you were forcing lte only via the dialer (didn't know at 1st)
but where you are (if you're on srpint) this is what' was reported happening -
Sprint used to have "same-as-native" 3G service in the western half of Kansas via those carriers, and even used to show it as Native on their coverage maps. Then it changed to Off-Network roaming a couple years ago. They even stopped Native service along I-70 through most of Kansas and eastern Colorado. Sounds like some of those carriers aren't being too accommodating to Sprint nowadays.
via the HoFo App
i didn't know, the hometown of sprint, was having such a hard time covering, it's own home state..
j'vai said:
indeed. setting it through the dialer to lte only, makes that lte data channel the only channel, it kills the ehrpd / 1x cdma 200 ip hand-off needed for voice paging to & from the network..
but NOW i know WHY you were forcing lte only via the dialer (didn't know at 1st)
but where you are (if you're on srpint) this is what' was reported happening -
Sprint used to have "same-as-native" 3G service in the western half of Kansas via those carriers, and even used to show it as Native on their coverage maps. Then it changed to Off-Network roaming a couple years ago. They even stopped Native service along I-70 through most of Kansas and eastern Colorado. Sounds like some of those carriers aren't being too accommodating to Sprint nowadays.
via the HoFo App
i didn't know, the hometown of sprint, was having such a hard time covering, it's own home state..
Click to expand...
Click to collapse
That's inaccurate for me as I'm in central KS. That only applies for west KS. I'm in a native market with LTE, NV, and band 25 and 26.
MrObvious said:
I don't want 3g though because my phone has the power to get a signal but if it gets down to 1 bar roughly (driving between towers and I'm in a fairly big city so it's not a coverage/reception issue) and it drops to 3g, despite the fact that it'll get stronger if it waits 5 more seconds.
Click to expand...
Click to collapse
ok.. central ks..
what were your settings prior, to lte only?
Just LTE/CDMA. There are times I want to set LTE only so I don't drop 4g. Of course I have service with that setting.
Sent from my Nexus 5 using xda app-developers app
you know, that going via the keypad to set LTE only you'll kill the fall back bridge to 1xrtt voice & evdo 3g, right?
& every time you want to have voice service you'd have to do the toggle to undo LTE only , then when you want it back LTE only ..
you say "you don't want evdo 3g" but the devil in the details are, you'll not have voice service ither, that way..
is it worth that trouble?

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