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Hi guys, while I love this phone we all know that it has a few little... quirks. I think I can live with most of them although the overheating this is really getting on my nerves. It really doesn't need to get that hot. Anyway, back on topic. I haven't seen this mentioned here so thought I would ask if anyone else thinks this is normal. Has anyone else noticed light seeping through from both sides, and also the top of the screen. Take a look at my pics and see what i'm talking about. I have the AUO panel, and just wanted to know if I should bother exchanging it. If this isn't normal then I'll take it back today.
Please let me know what you think.
Edit - I added the Ubuntu Wallpaper so that you can see how it is brighter in the middle but, it doesn't glow in that rectangular shape the way it does in the pic the first pic that I posted.
I just made a video showing the halo effect. Notice how the glow is always there (depending on what's on the screen as you don't really notice it when something bright is on the screen)
Notice how the backlight bleeds when there is a light object near the edge of the screen. I don't notice any bleed when the screen is all black. Is this normal?
http://www.youtube.com/watch?v=_KqudgfrSB8
I see it but it also looks part of the wallpaper...
Download dead pixel test from the market > set your brightness all the way up > now in dead pixel get the black wallpaper > check for bleed in a dark room.
I'd have to shoot a video to show you. If you move the wallpaper around in the gallery, you can see the edges light up more. I'll try to shoot a video and post. Be back in a minute.
Sorry to be off topic but whhat case is that, can you send me a link of it
Sent from my HTC Sensation 4G using XDA App
I got it from amazon, but here's the link to it on their official website.
http://goo.gl/lWwrA
It's the smoke gray TPU case. Since I have your attention, does your screen do this, or is it just mine?
Here's a link to some pics I posted of it a while back. http://goo.gl/u3BPX
I've got an AUO and no bleed on mine. What was the build date on your unit?
swellthekitty said:
I've got an AUO and no bleed on mine. What was the build date on your unit?
Click to expand...
Click to collapse
6/2/11
I'm exchanging it today.
Good luck, hopefully you can test it out in the store and decline it if there are any issues. Shoots, check to make sure all the little bugs are gone from the new unit before you leave the store!
I've seen 4 in person and none of them had any bleed. You should exchange that unit as it is pretty bad. I have seen plenty of G2X's that looked like that though.
Sent from my HTC Sensation 4G using XDA Premium App
I just started using the Expanded Desktop MOD (No Navbar) and noticed that the bottom 8-10mm of the screen has a yellowish tint which isn't really visible on dark backgrounds like the Navbar.
It's clearly visible in apps that use the light theme such as Chrome, Hangouts.
The easiest way to check would be to open the Google keyboard in reverse landscape mode (volume buttons facing upwards) and compare the color from edge to edge.
Fortunately, my N5 doesn't have the overall yellow tint issue which my friend's N5 does and a lot of users have mentioned here.
My question is, is there anyone who has a perfect device? No overall yellowish screen and no uneven colors issue that I have.
I don't want to go through a bunch of RMAs and never get a perfect screen.
Please check your phone's keyboard in reverse landscape mode and post if you see this issue or if the colors are uniform.
Thanks.
My screen has a very slight yellow tint too at the bottom 10mm (the rest is fine, no yellow tint), but it is minor.
Sent from my Nexus 5 using Tapatalk
sonnysekhon said:
I just started using the Expanded Desktop MOD (No Navbar) and noticed that the bottom 8-10mm of the screen has a yellowish tint which isn't really visible on dark backgrounds like the Navbar.
It's clearly visible in apps that use the light theme such as Chrome, Hangouts.
The easiest way to check would be to open the Google keyboard in reverse landscape mode (volume buttons facing upwards) and compare the color from edge to edge.
Fortunately, my N5 doesn't have the overall yellow tint issue which my friend's N5 does and a lot of users have mentioned here.
My question is, is there anyone who has a perfect device? No overall yellowish screen and no uneven colors issue that I have.
I don't want to go through a bunch of RMAs and never get a perfect screen.
Please check your phone's keyboard in reverse landscape mode and post if you see this issue or if the colors are uniform.
Thanks.
Click to expand...
Click to collapse
That is the Glue drying! It should go away soon
Kwongger said:
That is the Glue drying! It should go away soon
Click to expand...
Click to collapse
It's bad quality control if that's the case. I've had it for almost a month so don't think it's going to get better.
Anyone else has this issue?
I've got an N5 32GB that doesn't have the yellowish tint to the screen. Out of the few people I know that have N5's, none of them have that problem. I am wondering if the slight shadow effect is what is being referred to int his thread. Both the top and bottom have a slight shadowing effect on the edges of the screen with the Google Experience launcher. I haven't checked to see if you can turn this off but you can in Nova Launcher. When I get in from work, I'm going to round up some backgrounds to check. If anyone has any they think illustrate the issue best, please post them and I'll check back and try them with my device. For now, I recommend trying the Nova Launcher and turning off the shadowing to get a clear idea of what is going on with the edges of the screen.
Edit: Using Google Search and Hangouts, I don't see any yellowish anything on the edges of my screen regardless of the orientation. I also asked a co-worker to have a look as well and he didn't see any variation in the screen color on the edges, yellow or any other. The launchers I tried was Nova Launcher beta3 and the Google Experience launcher. Both yielded the same results.
Edit 2: It should be noted that I am not using the Expanded Desktop Mod and my ROM is stock with root and CWM for recovery.
sonnysekhon said:
It's bad quality control if that's the case. I've had it for almost a month so don't think it's going to get better.
Anyone else has this issue?
Click to expand...
Click to collapse
Yes, i have this issue too. It is my second N5 (first one was a RMA) and i noticed it at the weekend when i flashed Purity ROM and checked a blank website using Chrome with Immersion/Expanded desktop mode enabled. Hmm. Besides that, my second Nexus 5 is near than perfect and basing on my research it is possible, that is glue that has to harden out - so it could disappear some day....? I don´t want to RMA it a third time.
I have also noticed, that the spot is getting stronger when the Nexus is on heat, e.g. with benchmarking or gaming. Weird. But that could be subjective.
I think i will have a look how it goes and than i will decide how to proceed.
sonnysekhon said:
It's bad quality control if that's the case. I've had it for almost a month so don't think it's going to get better.
Anyone else has this issue?
Click to expand...
Click to collapse
it could take about 2 to 3 months
Are you all still with first batch phones? I had a 16GB (black) 310k that I sold once my 311k 32GB (black) arrived. I didn't have any issues with the 310k either but it seems a lot more people have had various issues with the 310k over anything later.
jcsww said:
Are you all still with first batch phones? I had a 16GB (black) 310k that I sold once my 311k 32GB (black) arrived. I didn't have any issues with the 310k either but it seems a lot more people have had various issues with the 310k over anything later.
Click to expand...
Click to collapse
I am on 311k ...
:good:
hello00 said:
it could take about 2 to 3 months
Click to expand...
Click to collapse
Do you mean, it is worth the wait or should we order a replacement device?
TR2N said:
Do you mean, it is worth the wait or should we order a replacement device?
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Click to collapse
thats up to u..my n5 was really yellowish..it has been improving after using it more often
Thank you for your help. I think, I will have a look at and see how it goes.
Was your whole screen yellowish, or like mine I a small area?
Gesendet von meinem Nexus 5 mit Tapatalk
I run Immersion Mode and yes the bottom where the keys were have a yellow tint
Same issue here, but mine has almost fixed itself with just using it today. Device has been used for less than a week. I'm hoping what little is still there corrects itself too. Was driving me nuts. It's all I noticed. I attribute it to the glue curing.
Sent from my Nexus 5 using Tapatalk
Yes, i am looking and searching for it every time i use the phone.. And yes, that is something that drives one nuts.
I will give it a go like i stated before, and when it is not getting better, i will ask Google for a replacement.
I have taken a photo, i hope you can see it..
Hi TR2N,
It has been a while since your post, but did your yellow tint on the top of your screen ever fade or did you eventually RMA or just live with it? I am dealing with the same issue and the tech at Google never heard about anything related to glue drying.
Thanks,
Jason
sonnysekhon said:
I just started using the Expanded Desktop MOD (No Navbar) and noticed that the bottom 8-10mm of the screen has a yellowish tint which isn't really visible on dark backgrounds like the Navbar.
It's clearly visible in apps that use the light theme such as Chrome, Hangouts.
The easiest way to check would be to open the Google keyboard in reverse landscape mode (volume buttons facing upwards) and compare the color from edge to edge.
Fortunately, my N5 doesn't have the overall yellow tint issue which my friend's N5 does and a lot of users have mentioned here.
My question is, is there anyone who has a perfect device? No overall yellowish screen and no uneven colors issue that I have.
I don't want to go through a bunch of RMAs and never get a perfect screen.
Please check your phone's keyboard in reverse landscape mode and post if you see this issue or if the colors are uniform.
Thanks.
Click to expand...
Click to collapse
Dragging up a very old thread but I have this exact issue - the bottom 10mm of phone screen in yellowish. Looks bad in landscape
My device is about 6 weeks old. OP - did you RMA in the end?...
surrealjam said:
Dragging up a very old thread but I have this exact issue - the bottom 10mm of phone screen in yellowish. Looks bad in landscape
My device is about 6 weeks old. OP - did you RMA in the end?...
Click to expand...
Click to collapse
I did but the replacements had the same issue and were more yellow overall.
I've had my original phone this whole time. The yellow tint eventually goes away as you keep using it and the glue dries up.
Hey there. I noticed that two of my friends with Nexus 5s have a different looking screen compared to mine. Specifically I notice this when I pull down the notification shade and instead of showing a dark black, theirs show a washed out grey. I really want to know what is going on here because I need to return my phone for a couple issues, phone calls cutting in and out, I believe on of the speakers is blown, and the volume toggle indicator wont show itself moving up and down sometimes. I am concerned though, because I really really dont want to get a phone with the washed out greys again like I had with the Nexus 4. My Nexus 5 is NOT rooted and neither are the two phones which my friends own(the ones with the washed out grey as opposed to the dark black).
Anyways, thanks for your time.
I hope to get this answered shortly.
One of the speakers? There's only one
LCD has backlight. Brighter screen, greyer blacks
Sent from my Nexus 5 using Tapatalk
There are different variables of screen, we discovered this when franco made his kernel colour tunable as people were making profiles that would give perfect 2.2 gamma for some yet be miles out all over the show for others
Sent from my Nexus 5 using Tapatalk
The majority (all?) of Nexus 5 screens appear to be considerably more yellow then they were originally. Just about every person who's had their device replacement side by side with their original one have agreed the new one has yellowed whites in comparison. This could cause duller looking colours and grayish blacks.
Does it go away as the "glue dries"? Perhaps. Most likely upon losing the original model for comparison their eyes will slowly adjust to the warmer colour temperature eventually leading to the claim that the yellowness is gone, but having no original screen to compare.
That's just my opinion on the situation though and of course I could be wrong, but it's the main reason I won't RMA for a replacement device. 7000k (original) colour temp is already plenty warm for my liking.
Got my Z3 a couple of days ago (wife as well) and when either of us take a picture in an indoor, low light situation the picture is always foggy looking. In fact, even in very low light if the flash goes off, the picture is foggy looking. Anyone else experience this or have any thoughts? Really irritating. Pictures are great looking if no flash though (on both phones).
Yep, same here and tried everything...this camera is why I bought it, and it sucks compared to my Lumia 920
esheesle said:
Got my Z3 a couple of days ago (wife as well) and when either of us take a picture in an indoor, low light situation the picture is always foggy looking. In fact, even in very low light if the flash goes off, the picture is foggy looking. Anyone else experience this or have any thoughts? Really irritating. Pictures are great looking if no flash though (on both phones).
Click to expand...
Click to collapse
I haven't used flash yet but I read somewhere that manual mode reduces this fog effect. i'm guessing it's some sort of lens flare? Try playing with the different scene modes and settings.
Same issue with mine. Been working all week on it and cannot get a good picture inside
Same, swapped first one out only to find this has the same issue, thought i was the only one
esheesle said:
Got my Z3 a couple of days ago (wife as well) and when either of us take a picture in an indoor, low light situation the picture is always foggy looking. In fact, even in very low light if the flash goes off, the picture is foggy looking. Anyone else experience this or have any thoughts? Really irritating. Pictures are great looking if no flash though (on both phones).
Click to expand...
Click to collapse
Need some examples, really. Are you using a case on your phone? Try without. Try a few different modes (auto, manual etc) and see if there's a pattern.
Manual mode and changing iso up seems to allow for better pics.
Sent from my D6603 using XDA Free mobile app
Yes same problem already talked about in depth, try manual mode, keep the ISO as low as possible with the flash, in fact if the object is more than 5m away, then the flash will not really do much, turn it off and increase the ISO
I had the same Problem, and after testing if it was the case or the Glascover, because sometimes the
Pics were foggy and sometimes not.
Some of the Glas Cover makes Reflextions on to the Lens but the worse
are the Fingers on the left Side of the Phone, when you make pics in landscape.
The Finger on the left Top makes so many Reflections to the lens that the Imgages becomes
foggy.
When you make a Pic and hold the Phone in the middle, than all the Pics with Flash are good,
You can test it by yourself in Automodus or Manuell.
rambus
Same issue
Has anyone managed to find a workaround for this??
I'm having the same issue and not sure what to do.
Thanks,
So is anybody got not device yet that doesn't require the red to be turned all the way down in order to look somewhat appropriate?
Sent from my SM-G955U using Tapatalk
mopar said:
So is anybody got not device yet that doesn't require the red to be turned all the way down in order to look somewhat appropriate?
Click to expand...
Click to collapse
Red screen*
When I got this phone in my opinion it was clear whit but tgen when I tried reducing the red colour it became even more clearer, I don't know it's probably I didn't pay attention to the colour when I got this phone...
In my opinion the blue light filter messes up the display although I know this isn't the case..
I got a replacement new phone as I cracked the screen on my first one, and my new one, if anything is slightly cooler / bluer than I usually like, no red / pink issues I can see. My last one was ever so slightly reddish even with red slider down.
for me it is fixed after:
- specific sw update
- set adaptive display
- set display tone to cooler option (-1 or -2 from the slide bar in display settings)
Out of the box mine is fine. I swapped my first one that had a pinkish display even when red turned all the way down.
mopar said:
So is anybody got not device yet that doesn't require the red to be turned all the way down in order to look somewhat appropriate?
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
if i understand your question right then yes, there are devices without the ted tint issue!
I went into 4 shops and looked at 8 phones and everyone of them had the red /pink issue only 1 could you turn down red to reduce it in adaptive settings when it became blue/green white and all were red In photo and cinema settings
I bought my s8+ ten days ago, after two days I changed it because of pink borders... Before change, I powered on two new s8+, one were all red (not only borders), the other one was nearly perfect... But I had to choose another color (orchid gray) instead of my first black phone... It's a shame that we have to choose the phone from the color of display and not from the color of the phone...
Inviato dal mio SM-G955F utilizzando Tapatalk
My screen is pretty noticeably green-tinted, but it somehow gets corrected when sliding the cool / warm slider all the way to the right, making the display more warm. Even though the issue is too much green, making the display warmer seems to fix it somehow. I know that the issue is green, because sliding down the green slider under advanced options fixes it, while sliding down the blue or red one just makes it worse
And pro tip, you can combine the cool / warm slider with the advanced options RGB sliders, if the warm / cool slider isn't enough on its own. Perfect mix for me is the cool / warm slider all the way to the right, and green slider decreased by 1-2. You could fix a bright red display with the combination of the general slider and the RGB sliders
I'm still concerned that Samsung isn't taking this time to educate people of OLED calibration. They could put this entire thing to bed with just providing more than 2 marketing crafted sentences. Not one thing is wrong with the screen sans those with actual manufacturing issues of course. Microsoft takes their pixel sense displays, like apple and individually calibrates them. Its why you don't complain about color on iPhones and even surface PCs.
This has 0 to do with the display, the manufacturing process etc. It's just a step that Samsung and many other don't do to their phones. They take a lot # for screens produced, get them close to accurate, preprogram the variables for the entire lot and off ya go. The update is fine because all it does is give yu extended granular control over the calibrations. Once you set the point on all, you'll be fine.
Keep in mind that even if they were individually SRGB calibrated for perfect color space and white point, someone who find them to look off because as humans our perception of color varies tremendously. I hate overblown colors yet RGB 100% dead on is weak and dead to me.
Just use your settings to make your screen right for you. That's all. Don't yell at CS, don't sit in the store waiting for their next lot of phones. They will be variations of the same display with slightly more detailed calibrations. And you'll have wasted time waiting for something you can just do yourself with some patience and correct lighting.
Funny thing about red screen and pink tint. I have my s8 plus since a week. My device came with lots of red tint, then I got an update that really helped, but still wasn't perfect. After few days my screen lost pink/red tint without adjusting anything. Of course, little pink tint on the edges exist but it's due to screen specifics.
jackdforme said:
I'm still concerned that Samsung isn't taking this time to educate people of OLED calibration. They could put this entire thing to bed with just providing more than 2 marketing crafted sentences. Not one thing is wrong with the screen sans those with actual manufacturing issues of course. Microsoft takes their pixel sense displays, like apple and individually calibrates them. Its why you don't complain about color on iPhones and even surface PCs.
This has 0 to do with the display, the manufacturing process etc. It's just a step that Samsung and many other don't do to their phones. They take a lot # for screens produced, get them close to accurate, preprogram the variables for the entire lot and off ya go. The update is fine because all it does is give yu extended granular control over the calibrations. Once you set the point on all, you'll be fine.
Keep in mind that even if they were individually SRGB calibrated for perfect color space and white point, someone who find them to look off because as humans our perception of color varies tremendously. I hate overblown colors yet RGB 100% dead on is weak and dead to me.
Just use your settings to make your screen right for you. That's all. Don't yell at CS, don't sit in the store waiting for their next lot of phones. They will be variations of the same display with slightly more detailed calibrations. And you'll have wasted time waiting for something you can just do yourself with some patience and correct lighting.
Click to expand...
Click to collapse
What your saying makes a lot of sense to me, maybe you can point me in the right direction here. I have the S8+ with a pink tinted screen and even pinker edges. Fortunately mine is consistent across the screen. I have 4 other Samsung phones and the Tab S 10.5, which all have great displays (at least to me they're all great). Every one has a slightly different white balance, but they're all nice. They also can be tilted at very strong angles and only have very minor tinting of the colors. Now, my S8+ has been updated and I've been able to get the edges to look great. I'm also able to get the main screen to a really nice white. Here's the two problems I'm running into that you might be able to help me learn how to fix and finish getting my phone to the quality I've grown to love with all of my other Samsung devices. If i adjust my whites in any giving environment, say inside, it looks wonderful, but as soon as I go elsewhere, like outside, or go from incandescent light to florescent, the whites will go to either redish again, or to a green/blueish. I've never had this on any of my other Samsung devices, I mean they do change from warm to cool depending on the environment I'm using them in, but they never look redish, or green/blueish like my S8+ does, they are warm or cool. That's what I'm trying to adjust my S8+ to do. I have all the great new tools that Samsung gave us in the latest update, but for some reason, I can't get it anywhere close to my other devices and have it stay that way when changing the lighting I'm in. The second problem I'm having is that if my phone isn't held almost perfectly straight on, it takes on a pink hue again. None of my other devices do this either. Like I said, all of my Samsung devices have different white balances, but they're still enjoyable to use. The main reason I've stayed strictly with Samsung is their displays, I'm a huge fan and just can't find any displays I enjoy more than Samsung's.....until now. If you can share any advice on anything I might be able to do to fix my S8+, I'd greatly appreciate it, this phone is the best one I've ever had, and I really don't want to have to return it and risk getting a dud. The display is really important to me and if i can get it to be at least as good as the worst of my other Samsung devices, it would be awesome! Thanks in advance for any advice!
gregoryostrom said:
What your saying makes a lot of sense to me, maybe you can point me in the right direction here. I have the S8+ with a pink tinted screen and even pinker edges. Fortunately mine is consistent across the screen. I have 4 other Samsung phones and the Tab S 10.5, which all have great displays (at least to me they're all great). Every one has a slightly different white balance, but they're all nice. They also can be tilted at very strong angles and only have very minor tinting of the colors. Now, my S8+ has been updated and I've been able to get the edges to look great. I'm also able to get the main screen to a really nice white. Here's the two problems I'm running into that you might be able to help me learn how to fix and finish getting my phone to the quality I've grown to love with all of my other Samsung devices. If i adjust my whites in any giving environment, say inside, it looks wonderful, but as soon as I go elsewhere, like outside, or go from incandescent light to florescent, the whites will go to either redish again, or to a green/blueish. I've never had this on any of my other Samsung devices, I mean they do change from warm to cool depending on the environment I'm using them in, but they never look redish, or green/blueish like my S8+ does, they are warm or cool. That's what I'm trying to adjust my S8+ to do. I have all the great new tools that Samsung gave us in the latest update, but for some reason, I can't get it anywhere close to my other devices and have it stay that way when changing the lighting I'm in. The second problem I'm having is that if my phone isn't held almost perfectly straight on, it takes on a pink hue again. None of my other devices do this either. Like I said, all of my Samsung devices have different white balances, but they're still enjoyable to use. The main reason I've stayed strictly with Samsung is their displays, I'm a huge fan and just can't find any displays I enjoy more than Samsung's.....until now. If you can share any advice on anything I might be able to do to fix my S8+, I'd greatly appreciate it, this phone is the best one I've ever had, and I really don't want to have to return it and risk getting a dud. The display is really important to me and if i can get it to be at least as good as the worst of my other Samsung devices, it would be awesome! Thanks in advance for any advice!
Click to expand...
Click to collapse
Now that seems like it might actually be a dud. Or try first calibration outside. This seems silly but are you using auto bright and adaptive display?
jackdforme said:
Now that seems like it might actually be a dud. Or try first calibration outside. This seems silly but are you using auto bright and adaptive display?
Click to expand...
Click to collapse
Ok, I will definitely try the calibration outside. I'm not sure I've tried it outside on a bright day yet. I am using the adaptive display setting and auto brightness, all of the other modes are quite pink and unusable, actually the tint is more of a magenta. I'm fairly certain its the adaptive display mode shifting my white balance in the various environments. Hopefully Samsung will somehow fix the other modes as well. The more I use my phone, the more I realize the biggest problem is the color shift that happens at angles. Almost any movement up, down, left, or right will produce a pink tint. If i go to an even stronger angle (around 75 degrees)the tint goes away. I can also get rid of it by turning both the red and blue down all the way and set the slider fully towards cool. The pink is gone when I do this, but then everything's really blue/green. Thanks for the suggestion, I'll definitely give it a try and let you know how it works.
I've tried calibrating my display outdoors, but the pink persists. I decided to send mine back to Samsung. They said they'll repair it lol. I'll just keep sending it in until it's right. I'm at Best Buy now to have Samsung flash my firmware like the factory asked, although it's not going to fix anything. I've looked at about ten various S8 phones on display and found only 2 with the problem, one of the was borderline ok, the other was just like mine. It's my first time seeing another S8, one that doesn't have the pink tint and it pretty much about took my breath away! The display was more beautiful than I had thought it would be. I just wish Samsung would simply make this right and swap out these faulty phones, heck I'd respect them for it. Having to jump through hoops on a brand new thousand dollar phone is ridiculous. I had debated about sending it in to Samsung, wondering if I was just being too picky. After seeing what the display is supposed to look like, there's no doubt in my mind that my display/phone/software, whatever, is defective. Grrrrrr
I received an update today and it has fixed my pink/red screen.
vimto25 said:
I received an update today and it has fixed my pink/red screen.
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Click to collapse
Are you on csc SEE ?
vimto25 said:
I received an update today and it has fixed my pink/red screen.
Click to expand...
Click to collapse
Carrier?
Sent from my SM-G955U using XDA-Developers Legacy app
jackdforme said:
Carrier?
Click to expand...
Click to collapse
XEU
gregoryostrom said:
I've tried calibrating my display outdoors, but the pink persists. I decided to send mine back to Samsung. They said they'll repair it lol. I'll just keep sending it in until it's right. I'm at Best Buy now to have Samsung flash my firmware like the factory asked, although it's not going to fix anything. I've looked at about ten various S8 phones on display and found only 2 with the problem, one of the was borderline ok, the other was just like mine. It's my first time seeing another S8, one that doesn't have the pink tint and it pretty much about took my breath away! The display was more beautiful than I had thought it would be. I just wish Samsung would simply make this right and swap out these faulty phones, heck I'd respect them for it. Having to jump through hoops on a brand new thousand dollar phone is ridiculous. I had debated about sending it in to Samsung, wondering if I was just being too picky. After seeing what the display is supposed to look like, there's no doubt in my mind that my display/phone/software, whatever, is defective. Grrrrrr
Click to expand...
Click to collapse
There is no chance I'd allow Samsung to "repair" my phone. This thing is brand new. You make them get you a BRAND NEW device out of a box you open in wherever you purchased it. Then you move forward in the store and check that display and all other fun things. Once satisfied, buy that unit. Why ever take a repair on something less than 1 month old. Have fun selling my OG unit as a refurb Sammy!