com.android.phone issue - RAZR HD Q&A, Help & Troubleshooting

I've asked in the CM11 thread but have had no answers, maybe someone can help me here. I'm having a major issue on my XT926M. 90% of the time i try to send a message, the process dies. The other ten, is if someone sends me a message, then i may be able to respond to it no problem. Now another problem i am having is in the settings menu, if i click on carrier menu, the com.android,phone process fails as well. I had none of these problems running the 11/24 epinter build, but if i update to any other build then i have issues.Some help please.

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[Q] Problems updating to Froyo

**Edit** Sorry just started reading the Rogers 2.2 update thread and can see a lot of people are having the same problem...guess I should have read through that first. Sorry. Will try out anything recommended in there first.
I have a Rogers Captivate, and I'm trying to update to the official Froyo that was just released today.
I've installed Kies version 1.5.3.10113_29 and it finds my phone just fine.
So it pops up to say hey there's a firmware update for your phone and I click on it. It tries to back up my contacts and fails "Failed to Load". Then shows the upgrade window. I click on upgrade and it goes to the first stage of the process "Caution". I hit All information has been verified and the Next and it goes to stage 2 'Information'. I hit Allow saving, (or Proceed without saving, it doesn't matter because i get the same result every time) then Next.
Then I'm greeted with a message saying "MSC.Thunder.FirmwareUpdate has encountered a problem and needs to close."
I've tried every solution I can find and nothing works.
I'm running XP SP3. .NET framework is updated. I even went into the registry and created the Software/Samsung/FUS key that was recommended.
I'm ready to set my face on fire here does anyone have any ideas what's going on?
Thanks.

[GUIDE] To Asking Questions! (Have a problem? Start Here!)

How to Ask Questions!​
If your messing with your phone, eventually you will have a problem you cant solve on your own. We have all been there, its just part of modding your phone. but if you give some time and a little patience, most of the time its easy to get fixed.
FIRST: SEARCH!!!​​This means try searching a thread if its too long, or searching the entire G2X Section of the forum. (and we can tell if you really searched or if you just say you did to get rid of the people yelling at you) If you see nothing that relates to you, or you have tried all of that, then you can make a post, BUT FIRST...
Stuff to Try Before Posting:​​So... your having a problem with your phone... well there are a few things you can do to help fix most issues:
Go into CWM and clear Cache
try this first, it really does help solve most issues from within a rom
Make a Nandroid Backup and clear data
just do this as a test, make a backup and clear data. check to see if the problem still exists, if it fixes it then its something you installed/did to the rom that caused the problem.
if not then...
Try flashing a new ROM
even if you don't like it, even if you can never go back to gingerbread after ICS just try it to see if it fixes your problem. If it does then you can decide if ICS is worth the issue your having.
Clear App data/Reinstall App
If you having an issue related to a specific app, try going into settings and clearing that app's cache and data. if the issue still exists try uninstalling it then reinstalling it after a reboot.
If none of these things helped you, then its time to make a post.
Things to Include in your post:​​If your having an issue, many of us are willing to help to get it resolved, but first, you need to give us some useful information.
A good checklist to include in your post is the following:
Current Rom
Current kernel
If you have done ANY undervolting or overclocking.
If you had this problem before (either on other ROM's or previously on your current ROM)
If you wiped Cache
If you wiped Data
If you tried installing another ROM
Any other things you already tried (BE SPECIFIC!)
the more you include in the first post the better, too much information is MUCH better than not enough.
If you think the issue is related to a specific ROM, try posting in that ROM's thread in the development section, but please don't spend too much time there. If nobody can find a simple fix, move your discussion to a new thread in the Q and A section, don't clog up the Developer's thread with a single issue.
Once again, the more information you give us the better, and if you don't post the above, someone will most likely ask you those questions, or tell you to do those things first (or they just might ignore the question).
If you see any typos, or think of anything i could add or improve on please let me know.
t mobile lg g2x reeboting issue
Hey guys i recently tried flashing a new kernal to my lg g2x in xda development forum installation procedure went well but at the very end when you have to reebot in recovery it never rebooted back properly just got a blank screen with a notification buttons flashing at buttom of screen....... i just rooted my device so i was still running my stock rom and kernal....... what should i do to get my phone back working please help???
p999dw six digit spc code
Sorry about my weak English
i almost searched entire forum and i only get spc must be 000000. But it's not works. I live in Turkey. At first i can send spc 000000 in QPST but after when i bought the unlock code from ebay, i can't access anymore. Does anyone have an idea?
Thanks
My screen not reading my finger
Im not sure if this is the place i had to ask my question. My cell used to read my finger all the time but now it only does when i turn it on, afther it sleeps n i press the top botten to used it it wont read my finger no more. If i turn it of by taking the battery out and on again it reads my finger until it locks then it dosent. right now i have EB on the phone i cleard cache, system, dalvikcache, format/data. Ive restore basic rom then back to EB but nothing work it only reads my finger till it sleeps then it wont read it no more
PLEASE, WHAT CAN I DO??...
Oskar20022 said:
Im not sure if this is the place i had to ask my question. My cell used to read my finger all the time but now it only does when i turn it on, afther it sleeps n i press the top botten to used it it wont read my finger no more. If i turn it of by taking the battery out and on again it reads my finger until it locks then it dosent. right now i have EB on the phone i cleard cache, system, dalvikcache, format/data. Ive restore basic rom then back to EB but nothing work it only reads my finger till it sleeps then it wont read it no more
PLEASE, WHAT CAN I DO??...
Click to expand...
Click to collapse
I have the same problem and I can't find any way to fix it I am going to post a new thread about the problem.
Hi all...
I was watching, reading and was excited about cm 14.1 for my LG g2 which was running on lollypop.
What a mess I created for myself. Will explain step by step. I I would be thankful if anyone can teach me get out with it and back to LG rom lollypop.
1. I rooted my phone with one click tool.
2. Then I installed Twrp through play store app.
3. Download cm 14.1 for lg g2. The as well as open gaps.
4. Next thing I did rebooted to twrp recovery and clean it after taking back up. But was not able to flash cm 14.1. Also loaded gapps7. 1.
5. After so many trials nothing happened I even updated twrp to 2.8
6. Then I found twrp 3.0 and tried to flash it.
7. Suddenly my phone came to a stage Fastboot.
8. My computer stopped detecting it.
9. Then I re plugged it into the USB of my computer.
10. I found the partitions are there. But no system is there.
11. Even I don't know to sideload it.
12. Lg flash tool is not able to flash it.
I request if someone know the way to flash it with lg roam. I L be thankful.
Can anyone email me steps to do to get out of it.
My email is [email protected]
Thanks
Regards
Harpreet Singh
Hs-india said:
Hi all...
I was watching, reading and was excited about cm 14.1 for my LG g2 which was running on lollypop.
What a mess I created for myself. Will explain step by step. I I would be thankful if anyone can teach me get out with it and back to LG rom lollypop.
1. I rooted my phone with one click tool.
2. Then I installed Twrp through play store app.
3. Download cm 14.1 for lg g2. The as well as open gaps.
4. Next thing I did rebooted to twrp recovery and clean it after taking back up. But was not able to flash cm 14.1. Also loaded gapps7. 1.
5. After so many trials nothing happened I even updated twrp to 2.8
6. Then I found twrp 3.0 and tried to flash it.
7. Suddenly my phone came to a stage Fastboot.
8. My computer stopped detecting it.
9. Then I re plugged it into the USB of my computer.
10. I found the partitions are there. But no system is there.
11. Even I don't know to sideload it.
12. Lg flash tool is not able to flash it.
I request if someone know the way to flash it with lg roam. I L be thankful.
Can anyone email me steps to do to get out of it.
My email is [email protected]
Thanks
Regards
Harpreet Singh
Click to expand...
Click to collapse
This isn't the LG G2 forum.
http://forum.xda-developers.com/lg-g2

[Android 5.1] Random reboots.

Good afternoon gents!
This is the first time I post on this forum so I apologize in advance if I am not going to provide all the details regarding my problem. I'll try to be as explicit I can with my issue.
A couple of weeks ago I bought a LG Nexus 5, second hand. After one day of use the device started to randomly reboot. The odd thing is that the reboots seem to be "soft". After the device restarts there is no data loss, even the recent apps are still there. The reboots are as random as I can get, when browsing with Chrome, checking emails, or playing a game.
I tried several fixes, including costum kernels, costum ROMs and so. The problem persisted with the official KitKat 4.4.4 and Lollipop 5.0, 5.0.1 and 5.1.
Currently I am running stock Lollipop 5.1 with stock kernel and TWRP 2.8.5.2 recovery and the device is rooted.
Below I attached a screenshot with the device's current configuration and a text file with the kmsg log from the last reboot.
Faulty power button.
Reboot phone into bootloader/fastboot.
If it random reboots in the bootloader too, it's likely the power button.
Nope, I already tested this. The device reboots during use, either heavy or simply browsing the menu.
Sent from my Nexus 5 using XDA Free mobile app
I noticed this in your Log
"<6>[ 0.514020] [email protected]: Power-off reason: Triggered from UVLO (Under Voltage Lock Out)"
Just curious, Are you undervolting?
I don't know exactly what undevolting implies. Could you give me more details please?
vektor1993 said:
I don't know exactly what undevolting implies. Could you give me more details please?
Click to expand...
Click to collapse
Lowering the voltage the CPU runs at, at certain frequencies.
I understand. No, I did no change any of the voltages. In that log that I posted up there the device is rooted and has TWRP 2.8.5.2 with stock lollipop 5.1 and stock kernel. Later yesterday evening i installed xtrasmooth rom with franco kernel and the phone only restarted in Here Maps from Nokia. I'll run more tests, but from this I draw the conclusion that it is a software problem, not a hardware one. Unfortunately I can't RMA the phone. Do you lads have any other opinions?
vektor1993 said:
I understand. No, I did no change any of the voltages. In that log that I posted up there the device is rooted and has TWRP 2.8.5.2 with stock lollipop 5.1 and stock kernel. Later yesterday evening i installed xtrasmooth rom with franco kernel and the phone only restarted in Here Maps from Nokia. I'll run more tests, but from this I draw the conclusion that it is a software problem, not a hardware one. Unfortunately I can't RMA the phone. Do you lads have any other opinions?
Click to expand...
Click to collapse
Try posting another log if it happens again.
I'm back with the latest ksmg log here. I searched for fixes all over the internet and nothing seemed to fix the problem. Restarts also occur in safe mode. Below is the latest last_kmsg.
vektor1993 said:
I'm back with the latest ksmg log here. I searched for fixes all over the internet and nothing seemed to fix the problem. Restarts also occur in safe mode. Below is the latest last_kmsg.
Click to expand...
Click to collapse
This log shows a kernel panic.
My n5 reboot today without any reason
That was the only thing I understood from the log too. Do you have any idea what's the reason for these kernel panics and a possible way to fix them?
I experienced today three more random reboots. I attached down the logs. As an unexperienced users point of view all of them are produced by a "Unable to handle kernel paging request at virtual address" . Could anyone throw a look on them and give me a possible reason for these reboots and a possible fix? Thank you in advance
vektor1993 said:
I experienced today three more random reboots. I attached down the logs. As an unexperienced users point of view all of them are produced by a "Unable to handle kernel paging request at virtual address" . Could anyone throw a look on them and give me a possible reason for these reboots and a possible fix? Thank you in advance
Click to expand...
Click to collapse
Same problem as this guy
http://forum.xda-developers.com/showpost.php?p=59551481&postcount=8615
having the same problem. i'm running 5.1, but dont know if it's caused by that, cause i just got this phone as a refurbished one from google.
Good day lads!
I tried since the last post more possible fixes, and the only thing that showed some resuslt was downgrading to 4.4 bu the device still resarts exactly once a day. I am going to switch to another phone.
having the same problem. i'm running 5.1, but dont know if it's caused by that, cause i just got this phone as a refurbished one from google.
Click to expand...
Click to collapse
If you just recieved a new device and you have the possibility to RMA it, I suggest doing it. I went as far as page 30 on google searching possbile fixes and came up with no valid result.

[Completed] Previously rooted VM LG Volt, update from zv5 to zv6 is repeatedly failing.

I'm new to XDA and I'm not a developer, so please let me know if I need to post this somewhere else or if there is any more information that would be helpful to know.
Every few days, my Virgin Mobile LG Volt notifies me that I have a system update available (zv6). I've tried several times to install it, and my phone will restart and display the system update screen with the progress bar. However when the bar reaches about 1/3 of the way across, my phone will suddenly restart and boot up into the OS like normal, and when I check the software version I still have zv5. Then a few days later, the notification pops up again and I repeat the process (with the same results).
My phone was rooted the first two times I tried this (I kept stock android, 4.4.2), and I thought that might be causing the problem so I unrooted it. But that didn't change anything, and now I'm not sure what to do. I tried to find answers online, but all I found was another person on Reddit with the same problem (I can't post outside links since I'm a new user, but you can google "LG Volt won't update from v5.7 to v6.1?" and you'll find it). Any suggestions on what I can do?
Hi,
Try posting your question here:
http://forum.xda-developers.com/showthread.php?t=2758703
The experts there may be able to help.
Good luck!

unable to send SMS error 21 after CM14.1 update, please help moderators

Dear All,
Yesterday I unlocked my OPO, rooted and installed Tugapower ROM (based on CM14.1), everything thing working fine but iam unable to send SMS, iam getting a message 'SMS could not send DOLPHIN, error 21', (DOLPHIN is the operator name in Mumbai) I tried multiple times by clearing cache, factory reset, wiping everything etc but no use. I thought, it is a bug from Tuga ROM, so, i flashed the stock CM14.1 from cyanogen, still no use, same problem occurred. I searched net for solution and tried all possible solution on net but no use, everytime iam getting the same error. i tried the *#*#4636#*#* and refreshed the message center number, updated, entered the correct number (there is no save option anywhere) but when i exit engg mode and get back again the field shows empty. I tried some method by converting the message center number by decoding it, but everytime phone failed to retain number in that field, so finally i decided to give up the Nougat dreams and installed Official stock CM 13.1.2 ROM. To my surprise the problem did't go away, Now iam with stock CM 13.1.2 with SMS error 21. Receiving sms, calls etc are working fine.
Before all this process(unlocking and rooting), means till yesterday iam fine with my phone,
Please experts any working solution is appreciable.

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