Can't Unlock my Moto G? Help! - Moto G Q&A, Help & Troubleshooting

I've tried two sellers on eBay so far and neither has been able to unlock my Koodo Moto G.
Both of them sent me a message along the lines of:
"This is an automated message.
The unlock code for IMEI : 35498005489**** could not be calculated.
I apologize for this inconvenience. Please contact me regarding you options."
or: "Unfortunately I will have to offer you full refund as the server has already rejected your IMEI number."
How is this even possible? I double checked my IMEI via *#606 (something along those lines) and it matches the code shown on the box. Am I missing something?
Thanks in advance,
Silencer.

The only suggestion I have is to RMA it and get another.

theoneofgod said:
The only suggestion I have is to RMA it and get another.
Click to expand...
Click to collapse
Do I seriously have to get an RMA over a "faulty" imei code?

Same situation for me. I've a Koodo Moto G that unlockers have been unable to look up a code for.
If you know of anyone that has a successfully unlocked Koodo/Telus Moto G, please point them to this thread:
http://forum.xda-developers.com/showthread.php?t=2564727
as I was wanting to do some sleuthing to see if I could figure out a unlock method without using a code.
(My old samsung i9000m galaxy S was unlocked in a similar manner)
cheers.
Silencer96 said:
I've tried two sellers on eBay so far and neither has been able to unlock my Koodo Moto G.
Both of them sent me a message along the lines of:
"This is an automated message.
The unlock code for IMEI : 35498005489**** could not be calculated.
I apologize for this inconvenience. Please contact me regarding you options."
or: "Unfortunately I will have to offer you full refund as the server has already rejected your IMEI number."
How is this even possible? I double checked my IMEI via *#606 (something along those lines) and it matches the code shown on the box. Am I missing something?
Thanks in advance,
Silencer.
Click to expand...
Click to collapse

Did you check the imei against mobileincanada.com to make sure it comes up as a Moto G?

Silencer96 said:
Do I seriously have to get an RMA over a "faulty" imei code?
Click to expand...
Click to collapse
Not really sure what else you can do.

Yes,
mobileincanada.com reports my IMEI as a Moto G. I'm assuming that that means they can get an unlock code for it.
They want $20 for the unlock. Was hoping to be able to do it for less but if there are no other options will go this route.
audit13 said:
Did you check the imei against mobileincanada.com to make sure it comes up as a Moto G?
Click to expand...
Click to collapse

I am in the same position as OP, what options do I have ?

AlbertDude said:
Yes,
mobileincanada.com reports my IMEI as a Moto G. I'm assuming that that means they can get an unlock code for it.
They want $20 for the unlock. Was hoping to be able to do it for less but if there are no other options will go this route.
Click to expand...
Click to collapse
This is the ebay seller I used for my Telus Moto G: http://www.ebay.co.uk/itm/Motorola-...89-Motorola-MotoSmart-MotoLuxe-/221326995328?

I tried that seller (mnz....) but he wasn't able to find a code for my IMEI. But there were no issues with getting the purchase amount refunded.
I'd recommend this seller (smgreen):
http://www.ebay.co.uk/itm/111223239973?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
His first database lookup was unsuccessful but he had access to a different database and that lookup produced a valid unlock code for me.
Not only can he produce a code for a "difficult" IMEI, but his price is among the cheapest.
So I'd recommend going with smgreen.
audit13 said:
This is the ebay seller I used for my Telus Moto G: http://www.ebay.co.uk/itm/Motorola-...89-Motorola-MotoSmart-MotoLuxe-/221326995328?
Click to expand...
Click to collapse

AlbertDude said:
I tried that seller (mnz....) but he wasn't able to find a code for my IMEI. But there were no issues with getting the purchase amount refunded.
I'd recommend this seller (smgreen):
http://www.ebay.co.uk/itm/111223239973?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
His first database lookup was unsuccessful but he had access to a different database and that lookup produced a valid unlock code for me.
Not only can he produce a code for a "difficult" IMEI, but his price is among the cheapest.
So I'd recommend going with smgreen.
Click to expand...
Click to collapse
Congratulations on a successful unlock.
It's good to know that we have an alternative source for unlock codes.

audit13 said:
This is the ebay seller I used for my Telus Moto G: http://www.ebay.co.uk/itm/Motorola-...89-Motorola-MotoSmart-MotoLuxe-/221326995328?
Click to expand...
Click to collapse
This was successful for my Telus Moto G as well

That seller has been away for the past two weeks, and it's not letting me place an order with him. Does anyone know when smsgreen will be back? He's my only chance by the sounds of it.

me too. I have two Moto G cannot unlock. so bad

I had the same issue as you guys not being able to unlock it with the cheaper codes but I found a successful, fairly priced one and reasonable time (1day for me)
Ebay item number(don't have enough posts to link: 160993247848

unfortunately, I can't find the ebay seller you are talking in this thread... Does he still work ? would you have an update link ?
Thanks per advance.

Related

[Q] 1 unlock tries left

I bought an unlock code, which did not work (I double and triple checked IMEI).
I now have only 1 unlock tries left.
How do I unlock if last try does not work ?
For real dude in the dev section?
I was able to unlock it using the Stock rom only
ok
i reverted to stock rom through LG update (except recovery, in case that matters)
ido said:
i reverted to stock rom through LG update (except recovery, in case that matters)
Click to expand...
Click to collapse
Did you happen too see this: http://forum.xda-developers.com/showthread.php?p=13381450#post13381450
Just call tmo. Your code might be wrong one.
Sent from my LG-P999 using XDA Premium App
I'm not a t-mo customer, and I don't live in the US..
Try to order another code from a reputable seller and check to see if they are the same. If it is the same, you must have either read the IMEI wrong or enter it incorrectly. If it is not the same, you can take your last chance try to unlock it...
ido said:
I'm not a t-mo customer, and I don't live in the US..
Click to expand...
Click to collapse
I bought mine on eBay from this seller and it worked fine
http://item.mobileweb.ebay.com/viewitem?itemId=260776518349
It was $10 back in may when I bought mine and it looks like it's only $3.20 now. Like I said mine worked fine. Your mileage may vary.
Get back to the person you bought the code from and have them double check it. If you hard lock the device you will never be unable to unlock it. You have to make sure the IMEI is correct by doing *#06# and enter your unlock code super carefully. How many times did you enter the wrong code? LG gives you ten unlock attempts. Why do you only have 1 attempt left? If you want a code fast I can help you get one for $6.00 (cheaper on eBay). Make very sure the next code you try is correct and enter the numbers very carefully.
There is NO reason you have to buy a unlock code.
Cell providers in the USA HAVE too provide you the unlock code, it's the LAW.
They email it too you within 24 hours.
Mikey1022 said:
There is NO reason you have to buy a unlock code.
Cell providers in the USA HAVE too provide you the unlock code, it's the LAW.
They email it too you within 24 hours.
Click to expand...
Click to collapse
OP already said he doesn't live in the USA.
phburks said:
OP already said he doesn't live in the USA.
Click to expand...
Click to collapse
You dont need too live in the USA.......it's a USA cell providers phone
Mikey1022 said:
You dont need too live in the USA.......it's a USA cell providers phone
Click to expand...
Click to collapse
I'm pretty sure there is no law requiring that in the USA. T-Mobile will do it for active account holders. I think you have to have had your account in good standing for a certain number of consecutive days or something. But I don't think there is any law requiring it.
Mikey1022 said:
You dont need too live in the USA.......it's a USA cell providers phone
Click to expand...
Click to collapse
I think its a FCC regulation they have to provide them. I'm not sure.
Sent from my Eris
lanlee212 said:
I think its a FCC regulation they have to provide them. I'm not sure.
Sent from my Eris
Click to expand...
Click to collapse
It is lawful to unlock your phone, but there is no law that I know of that requires a carrier to do so. In many cases they will provide you with the code if your case meets their criteria.
Here is T-Mobile's policy on the matter
https://t-mobile.jive-mobile.com:443/#jive-document?content=/api/core/v1/documents/1588
jboxer said:
Get back to the person you bought the code from and have them double check it. If you hard lock the device you will never be unable to unlock it. You have to make sure the IMEI is correct by doing *#06# and enter your unlock code super carefully. How many times did you enter the wrong code? LG gives you ten unlock attempts. Why do you only have 1 attempt left? If you want a code fast I can help you get one for $6.00 (cheaper on eBay). Make very sure the next code you try is correct and enter the numbers very carefully.
Click to expand...
Click to collapse
Actually I've double checked the code that I gave them, and it still does not unlock.
I tried multiple roms, and this is why I have only 1 attempt left.
Think you can help me with the unlock code ? I can give you the code I've tried, and you can see if you have another one listed.
Edit: I've called t-mobile, and after talking with them for 20 minutes, they said that I can ask a "friend" which has a T-mobile account with prepaid and active for over 60 days, which could ask for the subsidized unlock code for me..
Any volunteers ? (It should "cost" you only a call to them..)
ido said:
Think you can help me with the unlock code ? I can give you the code I've tried, and you can see if you have another one listed.
Click to expand...
Click to collapse
Yes but you would need to send me $6.00 by PayPal for me to get the code for you. I would need your IMEI also (triple checked). Then you can see if the code from my source is the same as the code you bought already.
jboxer said:
Yes but you would need to send me $6.00 by PayPal for me to get the code for you. I would need your IMEI also (triple checked). Then you can see if the code from my source is the same as the code you bought already.
Click to expand...
Click to collapse
A. I won't pay $6 just to check if its the same code.
B. I am hoping to get free help from a t-mobile customer as I wrote above..

I do not understand I do not buy the unlock code....

I have a D2G.
I do not understand I do not buy the unlock code.
I may have to be unlocked by code 16 numbers?
phone made in china:11/16/2010 4:01:52 pm L14
"Dear Customer,
Sorry I have been unable to generate the correct unlock code for your mobile. There are so many mobile out there sometimes the firmware on certain versions mean I cant generate the code.
I have sent your details over the accounts team who will send you a refund. Although normally quicker please allow up to 7 days for the refund to get back into your account.
Once again I apologise for not being able to get the correct code for your mobile. Your only option may be your network operator or a local shop who can unlock via a cable.
Best Regards,
TheUnlockShack.com"
Don't post your MEID or IMEI publicly, people can do all sorts of nasty things like report your phone stolen with that information.
help me ........
So you got the refund from TheUnlockShack.com?
Since most of them can give money back if they cannot find your code.You can try another unlock website or find on eBay. I got my code from an eBay seller.
Did you make sure you gave the correct IMEI, not MEID?
You can obtain your IMEI number by pressing *#06# on your mobile phone. Try it.
Note: that will only show the IMEI if the phone is in GSM mode. Maybe in Global mode too, but definitely not in CDMA mode.
IMEI is available under Settings, About phone, Status.
tennyleaz said:
So you got the refund from TheUnlockShack.com?
Since most of them can give money back if they cannot find your code.You can try another unlock website or find on eBay. I got my code from an eBay seller.
Did you make sure you gave the correct IMEI, not MEID?
Click to expand...
Click to collapse
Dear Customer,
Sorry I have been unable to generate the correct unlock code for your mobile. There are so many mobile out there sometimes the firmware on certain versions mean I cant generate the code.
I have sent your details over the accounts team who will send you a refund. Although normally quicker please allow up to 7 days for the refund to get back into your account.
Once again I apologise for not being able to get the correct code for your mobile. Your only option may be your network operator or a local shop who can unlock via a cable.
Best Regards,
TheUnlockShack.com
I can't unlock.help me
The droid 2 global unlock solution for now
THE DROID 2 GLOBAL UNLOCK SOLUTION FOR NOW
This is what i am using on both of my D2G. they work fine 100% with no issues at all. I bought a universal turbo Sim from eBay. and here it is.
http://www.ebay.com/itm/270686865877?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l26499
item number:270686865877
Sold by:electronic_sell
I also see they have 91 sold so far...
it worked perfect on both my blue and my white droid 2 global i bought from eBay this year 2011 and both had bad esn when i bought them. i bought codes from eBay and got 2 codes each time and they never worked so this is the only solution for now. thank you for reading.

Moto G 4G *Sim unlock*

Hello all, i recently bought Moto G 4G from Tesco but it is sim locked. All ebay sellers give certain IMEI numbers that can be unlocked and my device is not one of them. Maybe someone have found one that can unlock all IMEI? Thx!
P.S Sorry wrong thread, if someone can move it to Q and A
PerryTrademark said:
Hello all, i recently bought Moto G 4G from Tesco but it is sim locked. All ebay sellers give certain IMEI numbers that can be unlocked and my device is not one of them. Maybe someone have found one that can unlock all IMEI? Thx!
P.S Sorry wrong thread, if someone can move it to Q and A
Click to expand...
Click to collapse
PM me or post your imei for helping you.
Did you manage to get it unlocked ? I have a similar issue.
Cheers, steve.
PerryTrademark said:
Hello all, i recently bought Moto G 4G from Tesco but it is sim locked. All ebay sellers give certain IMEI numbers that can be unlocked and my device is not one of them. Maybe someone have found one that can unlock all IMEI? Thx!
P.S Sorry wrong thread, if someone can move it to Q and A
Click to expand...
Click to collapse
@migui0401
I have an XT1032 locked on SFR French network.
This provider is not able for two weeks to give me an unlock code wich works.
I tried three seller on the net, and they always say me my IMEI is not found.
Would you be able to help me ?
Thanks per advance for your answer.
Sent from my Moto G using XDA Free mobile app
SIM unlock AT&T XT1045
eBay vendors are reporting they can't find unlock code for AT&T XT1045. Doe anyone know reliable place for unlock code?
TIA
Sorry, I appreciate this is a really old thread, but I wanted to share my experience of trying to SIM unlock a Moto G 4G locked to Tesco. I unlocked the bootloader and rooted the phone to use TB and AdAway. I tried to get a SIM unlock code from various vendors on eBay but all gave refunds as they couldn't find an unlock code.
I paid £10 to Tesco but they couldn't get a code and said they passed it on to Motorola. I heard nothing so went direct to Motorola Support. They confirmed my IMEI was correct but said they did not have an unlock code, a subsidy code they called it. They were polite but constantly said they had no code. I pressed them and eventually they told me they couldn't help as I had rooted my phone and they couldn't access my SIM unlock code. I said I had applied to unlock the bootloader and asked had my phone told them what I had done to it? Did they not have records of each code for each IMEI? They ignored that and repeated they didn't have a code for me.
Now, call me cynical, but I suggest Motorola are refusing to help or deleted the SIM unlock code when I applied to unlock my bootloader, as to my understanding the two are not linked on the phone and unlocking the bootloader has no effect on the SIM lock. I have passed the matter back to Tesco but am not going to hold my breath.
My advice would be to look at SIM unlocking your Moto G first before anything else, then unlock the bootloader after that.
hey.
just a quick message for anyone else that runs into this issue. i also had problems unlocking my moto g 4g (xt1039) locked to tesco mobile. i had rooted and unlocked bootloader, and was buying unlock codes from various sellers on ebay, but each one said code not found for my imei and they refunded me.
eventually a seller messaged me saying that the regular server had rejected my imei, but that an unlock code could be obtained from 'motorola not found server' for £2.99. so i paid the cash and got the code about 1-2 days later. can't post a link as this is a new account, but seller is mnz technologies.
IMEI 355488060966817 Globe Telecoms Motorola Moto G. Thanks. Can you still unlock it?

G920F Sim network unlock pin

Hi,
I bought galaxy g920f from the usa, I bought it from ebay, the seller says that the device is factory unlocked.
when i'm trying to put a sim on the phone i'm getting the next message:
SIM Network unlock pin.
(photo attached)
what's that say? the device is sim locked? region locked?
can i release the lock by my self?
Thanks
You've been duped. The phone is not unlocked. If it was you would not see that screen
yes i understand it :crying:
The seller dont want to give refund (ebay top seller).
someone familiar with this site?
https://www.getunlocked.com/
it's safe to buy unlock code from there?
I can buy worldwide code in 50$,
ChuckWow550 said:
You've been duped. The phone is not unlocked. If it was you would not see that screen
Click to expand...
Click to collapse
Be careful with online shopping ... you've been fooled .. condolences to you:crying::cyclops:
zintung2911 said:
Be careful with online shopping ... you've been fooled .. condolences to you:crying::cyclops:
Click to expand...
Click to collapse
Thanks man.
i buying online a lot, it's the first time that i have a problem.
that's the seller:
http://www.ebay.com/itm/28165832119...49&var=580661082019&ssPageName=STRK:MEBIDX:IT
Beware!
i bought a unlock code from simunlock, i'll update when i'll get it
ToMerbi said:
Thanks man.
i buying online a lot, it's the first time that i have a problem.
that's the seller:
http://www.ebay.com/itm/28165832119...49&var=580661082019&ssPageName=STRK:MEBIDX:IT
Beware!
i bought a unlock code from simunlock, i'll update when i'll get it
Click to expand...
Click to collapse
Give him negative feedback. He'll be open to a partial refund after that.
BCSC said:
Give him negative feedback. He'll be open to a partial refund after that.
Click to expand...
Click to collapse
you think i should tell him that i'm going to give him negative feedback if he won't give me partial refund or just give him and wait?
ToMerbi said:
you think i should tell him that i'm going to give him negative feedback if he won't give me partial refund or just give him and wait?
Click to expand...
Click to collapse
Yes definitely negative feedback - Item not as described, if you raise a case with ebay you should be able to get your money back that way, if you can prove it's not unlocked when they sold it as unlocked.
FSOP said:
Yes definitely negative feedback - Item not as described, if you raise a case with ebay you should be able to get your money back that way, if you can prove it's not unlocked when they sold it as unlocked.
Click to expand...
Click to collapse
I already opened a case on ebay.
I added picture that shows that the device is locked, including the imei and all.
ebay answer: "Final decision: A refund won't be issued for this case", i was in shocked when i read it.
i saw that i can appeal on there decision, but i cant find where, someone try this before?
ToMerbi said:
I already opened a case on ebay.
I added picture that shows that the device is locked, including the imei and all.
ebay answer: "Final decision: A refund won't be issued for this case", i was in shocked when i read it.
i saw that i can appeal on there decision, but i cant find where, someone try this before?
Click to expand...
Click to collapse
That's crazy. All sellers should have to enter the IMEI of the phone they're selling so eBay can confirm it's the same phone they've sold as what the buyer receives, so in cases like this they can see that it's the same phone, which is not unlocked (and it's not blacklisted etc).
Definitely give the seller bad feedback, even if at the very least it warns someone else off buying from this guy
FSOP said:
That's crazy. All sellers should have to enter the IMEI of the phone they're selling so eBay can confirm it's the same phone they've sold as what the buyer receives, so in cases like this they can see that it's the same phone, which is not unlocked (and it's not blacklisted etc).
Definitely give the seller bad feedback, even if at the very least it warns someone else off buying from this guy
Click to expand...
Click to collapse
I agree with you.
some good news, samsung sent me a mail back.
they says that the device is only region lock and not sim lock, and they give me link to ask region unlock code.
I sent message to the seller that i expecting to get his compensation for all the heartache and chaos.
and if he will give me a partial refund i'll leave him native feedback that says the he sold me region locked device but he helped me to solve this out.
Hope that the story will end soon.
i'll keep posted!
ToMerbi said:
you think i should tell him that i'm going to give him negative feedback if he won't give me partial refund or just give him and wait?
Click to expand...
Click to collapse
Just give him the negative first. A seller has the option to contact you and ask you to reverse the feedback which you then only do if he reimburses you the cost of the unlock. He has a 99.9 reputation. Every negative hurts. Glad to see you're almost done with the ordeal. Enjoy that phone.
ToMerbi said:
I agree with you.
some good news, samsung sent me a mail back.
they says that the device is only region lock and not sim lock, and they give me link to ask region unlock code.
I sent message to the seller that i expecting to get his compensation for all the heartache and chaos.
and if he will give me a partial refund i'll leave him native feedback that says the he sold me region locked device but he helped me to solve this out.
Hope that the story will end soon.
i'll keep posted!
Click to expand...
Click to collapse
What link did they give you to request a code mines region locked too and I need a region unlock
Good luck, hope you get it sorted without too much more bother!
Thanks guys, I really appreciate youץ
XoomZoom said:
What link did they give you to request a code mines region locked too and I need a region unlock
Click to expand...
Click to collapse
here is the link
http://www.samsung.com/us/common/visitcountrysite.html
You need to choose the country that your device is locked for and talk with their technical support (that's what they told me to do).
i tried to edit the last post, you can delete this message.
Region lock and sim lock are two different things. It would be unfair to give the seller negative feedback because of region lock. Aren't ALL samsung phones region locked? To bypass this, you must first put in the sim that belongs to that region, then you can use any other sim.
Japultra said:
Region lock and sim lock are two different things. It would be unfair to give the seller negative feedback because of region lock. Aren't ALL samsung phones region locked? To bypass this, you must first put in the sim that belongs to that region, then you can use any other sim.
Click to expand...
Click to collapse
Hi Japultra,
The seller declared that the device is free from any lock.
I gave him a nagative feedback and ebay deleted it because of the case results.
ToMerbi said:
Hi Japultra,
The seller declared that the device is free from any lock.
I gave him a nagative feedback and ebay deleted it because of the case results.
Click to expand...
Click to collapse
I understand, but from what I see, the phone IS factory unlocked (sim unlocked) which is what the listing stated, so he technically and actually sold you the product as advertised.
Japultra said:
I understand, but from what I see, the phone IS factory unlocked (sim unlocked) which is what the listing stated, so he technically and actually sold you the product as advertised.
Click to expand...
Click to collapse
the description says "no regiong lock".
Look down on 6

Moto G (3rd Gen.) for Consumer Cellular; is it able to be unlocked?

I just got a Moto G from Sears. It is to be used on Consumer Cellular. I have contacted many sources on eBay to get an unlock code but they all seemed to failed in getting that. Does anyone have any info on this?
It's just a normal XT1540 that they rebrand with their own name. The factory rom may have a cc designation in the version# but any features that work on the XT1540 will work on it. You will have to get the unlock code from Motorola to unlock it. Any of the unlocking and rooting threads will work on it.
My old 2nd gen came from Sears and I wish I'd gotten my G3 from there. Their extended warranty is pretty cheap and if you brick it, they'll replace it no questions asked. They did on my 2nd gen anyway.
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Tel864 said:
It's just a normal XT1540 that they rebrand with their own name. The factory rom may have a cc designation in the version# but any features that work on the XT1540 will work on it. You will have to get the unlock code from Motorola to unlock it. Any of the unlocking and rooting threads will work on it.
My old 2nd gen came from Sears and I wish I'd gotten my G3 from there. Their extended warranty is pretty cheap and if you brick it, they'll replace it no questions asked. They did on my 2nd gen anyway.
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Click to expand...
Click to collapse
I have noticed that on marshmallow, there are a couple of disabled apps related to consumer cellular
n2d551 said:
I have noticed that on marshmallow, there are a couple of disabled apps related to consumer cellular
Click to expand...
Click to collapse
The only one that I was aware of was the "My Consumer Cellular" app which I have on my phone but I don't have the CC specific rom. Now that you mention the CC stuff in Marshmallow, I recognize you from somewhere else.
Tel864 said:
It's just a normal XT1540 that they rebrand with their own name. The factory rom may have a cc designation in the version# but any features that work on the XT1540 will work on it. You will have to get the unlock code from Motorola to unlock it. Any of the unlocking and rooting threads will work on it.
My old 2nd gen came from Sears and I wish I'd gotten my G3 from there. Their extended warranty is pretty cheap and if you brick it, they'll replace it no questions asked. They did on my 2nd gen anyway.
Click to expand...
Click to collapse
Sorry, I meant unlock code as in for using the device on another carrier.
vnlatn65 said:
Sorry, I meant unlock code as in for using the device on another carrier.
Click to expand...
Click to collapse
OK sorry. That's a good question, since you can bring pretty much any compatible AT&T or T-Mobile phone over to Consumer Cellular without unlocking why shouldn't it go the other way. Assuming that it is locked to CC have you contacted your carrier? If they're on the CTIA Consumer Code for Wireless Service list then they are required by law to unlock the phone.
vnlatn65 said:
Sorry, I meant unlock code as in for using the device on another carrier.
Click to expand...
Click to collapse
So did an alternative AT&T or T-Mobile SIM not work in your phone?
MrTooPhone said:
So did an alternative AT&T or T-Mobile SIM not work in your phone?
Click to expand...
Click to collapse
No. When inserting my T-Mobile SIM in, it asks for the unlock code. I contacted Consumer Cellular for the unlock code but they did not fulfill my request because I do not have an account with them. But I do have the device paid off in full.
vnlatn65 said:
No. When inserting my T-Mobile SIM in, it asks for the unlock code. I contacted Consumer Cellular for the unlock code but they did not fulfill my request because I do not have an account with them. But I do have the device paid off in full.
Click to expand...
Click to collapse
Did you contact your provider?
Tel864 said:
Did you contact your provider?
Click to expand...
Click to collapse
My provider is T-Mobile. I doubt they will unlock a Consumer Cellular phone.
vnlatn65 said:
My provider is T-Mobile. I doubt they will unlock a Consumer Cellular phone.
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I wonder if they will unlock it if you took out one of their $10 plans. There's no contract or sign up so it would cost at least 10 bucks plus those taxes that get added on.
Tel864 said:
I wonder if they will unlock it if you took out one of their $10 plans. There's no contract or sign up so it would cost at least 10 bucks plus those taxes that get added on.
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Yes. I will definitely give it a try. They also have the "30 Day Money Back Guarantee" so I can probably get my money back. Thanks!
vnlatn65 said:
Yes. I will definitely give it a try. They also have the "30 Day Money Back Guarantee" so I can probably get my money back. Thanks!
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I've had them for service going on 4 years and I've always found them good to work with.
vnlatn65 said:
No. When inserting my T-Mobile SIM in, it asks for the unlock code. I contacted Consumer Cellular for the unlock code but they did not fulfill my request because I do not have an account with them. But I do have the device paid off in full.
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And Sears would not provide an unlock code?
I use Consumer Cellular and now glad I did not buy my Moto from them.
MrTooPhone said:
And Sears would not provide an unlock code?
I use Consumer Cellular and now glad I did not buy my Moto from them.
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No, Sears sales people wouldn't be any help at all. Even the people that answer the phones are clueless. I found out that's good in a way, they ask no questions when you brick the phone and return it. I found that out twice when I bricked two 2nd gen Motos'. I also think it could be a roll of the dice on what you get from them. The 2nd gen I got from them worked fine with an AT&T Sim in it. All I ever did to it was flash it back to stock from the custom rom I had on it and give it to a friend.
I know this is an old post but, I used this seller and got my code pretty dang quick....http://www.ebay.com/itm/331492872180?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT

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