Hi all,
First time post, been enjoying all the advice on how to root and all that jazz.
As the title says it; I'm having problems downloading any theme from the app store. Any theme I choose and hit "Download" on it just brings up a window for 1/2 a second that I believe says "Downloading" but never actually does anything. Another weird thing, the other 2 themes that are kind of defaulted for options that you can download both work. I'm not sure if this is a silly question, however I can't seem to figure it out as no one else seems to have this issue.
Random pieces of information:
1. Yes, my phone is rooted, however this issue was still around before I did so.
2. I have the AT&T variant Galaxy S6.
3. I've checked to see if there's any apparent apps I disabled that may cause it but the only app that seems like it may be related is "Theme Store", and that of course isn't disabled.
Thank you!
Did you disable the Samsung Account? It doesn't work without the Samsung Account apk.
marsen2567 said:
Did you disable the Samsung Account? It doesn't work without the Samsung Account apk.
Click to expand...
Click to collapse
Double checked, it is not disabled.
Thanks for the idea though!
Create a new Samsung account.
I had this exact same problem and was able to fix by creating a new account. My old account was one I had created when the galaxy nexus was released.
jeff5891 said:
Create a new Samsung account.
I had this exact same problem and was able to fix by creating a new account. My old account was one I had created when the galaxy nexus was released.
Click to expand...
Click to collapse
This may be a dumb question, but maybe it will avoid me a lot of wasted time, but how do I do that? And Thanks for the help!
jeff5891 said:
Create a new Samsung account.
I had this exact same problem and was able to fix by creating a new account. My old account was one I had created when the galaxy nexus was released.
Click to expand...
Click to collapse
Well, I think I figured out how to do it.
I made another account and registered my device on that Samsung account while un-activating it on my old one. However, I can't add the account on my phone, whenever I go to accounts on the settings page and choose Samsung account it does nothing, absolutely nothing. It just goes back a menu where it shows my account without allowing to input any information.
twitchdatweek said:
Well, I think I figured out how to do it.
I made another account and registered my device on that Samsung account while un-activating it on my old one. However, I can't add the account on my phone, whenever I go to accounts on the settings page and choose Samsung account it does nothing, absolutely nothing. It just goes back a menu where it shows my account without allowing to input any information.
Click to expand...
Click to collapse
Did you ever figure out how to fix this? I wanted to download a camera mode, but realize nothing would happen when I tried to install. I went back and enabled all of my disabled apps in Titanium Backup. But unfortunately I still cannot add a Samsung account. Same thing happens when I choose Samsung from the account types, nothing happens.
I've got a girl that I work with that is having the exact same issue. She has the 128gb Verizon model and essentially nothing happens when you try to install a theme. Same thing happens with the Samsung account as well, as soon as you go into add the account and press Samsung account, it just bumps you right back out to the accounts screen. I've tried clearing data for Samsung Account, Galaxy Apps, Theme Manager, etc. Not quite sure what the issue is.
You're not alone
I'm having the same issue after attempting to install new camera modes via galaxy apps store.
support advised me to disable Samsung account and clear the cache... now i can't add it back despite it being enabled.. its just an endless loop .. add account - chooses Samsung account - flips back t previous screen
http://forum.xda-developers.com/galaxy-s6/help/able-to-add-samsung-account-t3118651#post61013557
Some please help us figure this out!
R3d3ad3 said:
I'm having the same issue after attempting to install new camera modes via galaxy apps store.
support advised me to disable Samsung account and clear the cache... now i can't add it back despite it being enabled.. its just an endless loop .. add account - chooses Samsung account - flips back t previous screen
http://forum.xda-developers.com/galaxy-s6/help/able-to-add-samsung-account-t3118651#post61013557
Some please help us figure this out!
Click to expand...
Click to collapse
Sorry for not posting any updates.
Well, this isn't probably what you want to hear, but I fixed it by doing a Factory Data Rest. I don't know if everyone else's issues are exactly what I was experiencing, but I noticed when I did this reset and had to link a Samsung Account upon first power up for the phone. I'll be honest, I don't remember doing this the first time I got the phone (This is my first Samsung Account so I wasn't aware you had to do this). Then, of course, I checked this issue and it was fixed. I know this isn't really figuring out how to fix the issue, but it worked for me.
Good luck guys!
same thing bro...
twitchdatweek said:
Sorry for not posting any updates.
Well, this isn't probably what you want to hear, but I fixed it by doing a Factory Data Rest. I don't know if everyone else's issues are exactly what I was experiencing, but I noticed when I did this reset and had to link a Samsung Account upon first power up for the phone. I'll be honest, I don't remember doing this the first time I got the phone (This is my first Samsung Account so I wasn't aware you had to do this). Then, of course, I checked this issue and it was fixed. I know this isn't really figuring out how to fix the issue, but it worked for me.
Good luck guys!
Click to expand...
Click to collapse
I wasted hours on multiple days speaking to every venue availing for support and none were even aware it was possible and all claimed a factory reset. On the flip side verizon offered offered a refurbished replacement, but unless this continues I'd opt for the reset which fixed my account and now it runs like a dream... a super fast octabrain dream
I was facing the same problem.
Reading through this thread I've figured out what was wrong.
I have an old Samsung Account and this account was blocked on Samsung due to inactivity and new T&Cs to agree.
I've accessed the Samsung site (https://account.samsung.com) and reactivated my account.
After that, I became able to download the themes from Themes Store.
twitchdatweek said:
Hi all,
First time post, been enjoying all the advice on how to root and all that jazz.
As the title says it; I'm having problems downloading any theme from the app store. Any theme I choose and hit "Download" on it just brings up a window for 1/2 a second that I believe says "Downloading" but never actually does anything. Another weird thing, the other 2 themes that are kind of defaulted for options that you can download both work. I'm not sure if this is a silly question, however I can't seem to figure it out as no one else seems to have this issue.
Random pieces of information:
1. Yes, my phone is rooted, however this issue was still around before I did so.
2. I have the AT&T variant Galaxy S6.
3. I've checked to see if there's any apparent apps I disabled that may cause it but the only app that seems like it may be related is "Theme Store", and that of course isn't disabled.
Thank you!
Click to expand...
Click to collapse
Do a factory reset get the theme then root if it still dont work then call samsung.
Sent from my SM-N910V using XDA Free mobile app
I have a same problem. My phone not rooted. I have package disabler. I enabled all disabled packages, rebooted phone, deleted dalvik, but no succes. I can't create samsung account in phone settings >accounts and theme store do not work. I do not want factory reset, because after needs a lot of time to configure phone.
I tried to download additional camera modes from the Galaxy app store, but nothing happens after tapping install. I then realized I didn't have a Samsung account on my S6. I tried going into Settings > Accounts > Add Account > Samsung, however nothing happens.
I am rooted, and debloated with TiBu. Tried enabling everything that was disabled, but still no luck. I'm wondering if disabling a Samsung system app changed something on my phone.
Does anyone have a remedy to this? I noticed some other people having similar issues: http://forum.xda-developers.com/showthread.php?t=3110652
Anyone?
No one else had this issue?
Same thing happened to me!
Finally I find someone else having this issue...
First it started with the Galaxy Apps store ... I tried installing new camera modes, but when I clicked to install the button flashes and nothing happens...
SO, I called content and app support... they made it worse. They requested I remove and disable my samsung account after clearing its cache.... so i listened and followed like an idiot.
Now when I go back to add account and click on samsung it returns to the previous screen like a endless loop.
Content and app support had no clue what the problem was and I've waited a week and called 4 times now and no solution.
Samsung main device suppport said my only choice is a hard reset to factory default settings.... I haven't tried this yet, mostly because I just got it 3 weeks ago and finally got all my media transferred over and all my customizations/apps.... AHHH
Someone please help us!!!
BTW my S6 isn't rooted and on a verizon.
Interesting. Hopefully there's a resolution aside from resetting again.
maybe...
I had some success with using the "share" option then "ES download to..." (a function of the ES file manager) to download apps in the Galaxy apps store, BUT still no definitive solution for adding the samsung account back. I've tried adding through settings and the store and neither work. .. one loops back to rhe previous screen and the other flashes and nothing happens.
I've spent hours talking to verizon and samsung support and the only fix was a replacement. What pisses me off is over the course of the verizon edge payment plan, I'll pay retail and feel like they should replace it with a new phone not a refurbished one then sell mine as a certified pre-owned for additional profit.
All in all it seems like it's a software issue that can't be resolved by a factory reset.... I may be wrong, but I can't find any help or resources to advise me otherwise.
Out of curiousity, does your "find my mobile" option work in settings under lock and security? Mine loops back like the add my samsung account issue.....
Any insight for a noob who's out of options!
I am having the same problem. I just got my Galaxy s6 today. When I tried to download an app from the Galaxy app it would not load. I went to accounts in settings and tried to add Samsung. It is listed but when I select it nothing happens. My son has the same phone that he got a few weeks ago and has no problem. Anyone have a solution for this. I'm stumped
factory reset.
buster05 said:
I am having the same problem. I just got my Galaxy s6 today. When I tried to download an app from the Galaxy app it would not load. I went to accounts in settings and tried to add Samsung. It is listed but when I select it nothing happens. My son has the same phone that he got a few weeks ago and has no problem. Anyone have a solution for this. I'm stumped
Click to expand...
Click to collapse
I resisted and called every support line available. ... wasted a week and spent hours on the phone. ... the only way to fix this issue to my knowledge (along with Samsung galaxy app support, Samsung hardware support, Samsung software support, and verizon tech support) is to factory rest the device.
So little is known about this problem verizon was ready and willing to exchange my S6 for a another... it would of been refurbished so I opted to reset and by golly it worked ....
Just let it go and embrace a fresh start
After trying everything I could think of and all of the suggestions from Samsung tech I decided that since I just got this phone I would just bite the bullet and do a factory reset. It worked. Samsung is now added as an account. Galaxy Apps now works and everything seems fine. Unfortunately I think this is really the only solution that will fix this issue.
Resolved for my similar problem with adding Samsung account.
- setting > backup and restore > factory reset > reset device > add Samsung account > push back after added without confirmation to reset. Account added!
And the story:
Well.. I have the same problem on my Samsung S6 Edge. I made a reset factory from the boot menu and after that, I couldn`t add a Samsung account.
I reset a few more times but without any success.
I searched few hours to find any other way.
I cleared cache on the app from Samsung Account and noticed that this app has 0B installed, so don`t have the application installed.
tried to add on another new device a Samsung account and noticed that he will download the app, which from my device don`t happen anything.
I found a video which didn`t try to fix the same issue, but he tried to jump over some protection on factory reset. He installed an app to go to setting and BLA BLA BLA...
I didn`t install anything but I tried to go to settings > backup and restore > factory reset > reset the device and here it asked me to enter a Samsung account and password... this is what I looked for because, after this the account has been added. after added the account I aborted the factory reset and checked the account.
problem solved.
Hi all,
Have been using the Gear S2 paired with my Nexus 5 without any issues. Had to reinstall the ROM on my phone. When I installed the gear software again came upon the prompt to use my Samsung account earlier used to enable reactivation. But got stuck with it. Get an error quote that it is not the same account that I had earlier used and hence not able to use my gear. Please do help in resolving this.
I have also tried checking online but to no avail.
Thanks in advance!
Are you sure (guessing you are sure) that you only have one Samsung account and are not inadvertently using a different Samsung account? I haven't run into your issue and have had that prompt multiple times when resetting my S2, but I'm using the Marshmallow stock rom.
Yes. And I have also tried all the other options I could think of. I even tried deleting the account and creating a new one with the same email id is used with it earlier but still with no luck.
Hi guys,
Don't ask why, at the time being I tought it was a good idea to disable oem in the developer settings while having a custom rom. That having said, I needed to do a complete reset with odin and flash the stock firmware. Because I still had my google account tied to my phone, they now want that I sign in with that account. After many failed attemps I changed the passwort an finally logged in. But then it said that I should use an account which was previously used with the phone. And I am 100% sure that that is the right one, but google tells me otherwise. I read something about a 24h lock if the password is changed. Is it as simple as waiting a day?
I know it is this email, because when I logged into google in the web, it showed me that the device was recently factory reset. It also showed me my phone nummber and I could see apps which I installed on this phone. I only have on, so that must me it?
I'm really lost here. I already searched for ways to contact google, but I came up with nothing email-related to my problem and I really don't wan't to call them. IIs there a working way to bypass it? I know there were some with earlier security patches.
Also, does anybody know, where I could post this in the google forums? I looked at all of them, but none would fit into my problem. The closest I got wouuld have been google play store
Don't know if it's usefull:
Samsung Galaxy S7 (SM-G930F) running 6.0.1 with firmware downloaded yesterday straight from Samsung
Try that:
Thanks for the help, but the problem resolved itself. After waiting for a day I was able to log in using the account I mentioned. Don't know if it was part of the protection to display that the account was not usable or not, but it hat me severely confused.
I bought this used. Before i bought it the guy showed me he was resetting the google id, etc and I thought no problem. WRONG!
Later the night I started setting it up, added my google account, all is well then BOOM! Up popped Knox and that was it! Wants me to log in but I can't as don't have an account. Can't enable USB debugging, can't load an apk, can't do much of anything all Knox blocked!
Did I waste $40? Is there ANY WAY around this?
Thanks!
Raven