[Q] Hot Pixel - do I need to RMA? - Nexus 5 Q&A, Help & Troubleshooting

So I've had my Nexus 5 for about 2 weeks and have so far barely used it as I work from home and have a Nexus 7 for my non-traveling needs. I'm fairly certain my Nexus 5 had no stuck/dead pixels though.
So today I noticed what seems like a stuck pixel, but from a bit of googling it's probably best described as a "hot pixel" as it seems to kind of "glow". It's only visible on brighter background, completely invisible when using a black background or turning off the screen.
Pic 1: http://files.naatan.com/RQ2V/OYdY04YY
Pic 2 (brightness/contrast changed): http://files.naatan.com/F9ci/3vRNcFJt
Vid: http://files.naatan.com/4kK/324czcRn
I've tried using the "Dead Pixel Detect and Fix" app to no avail.
Is there anything else I can try or should I file for an RMA?
Thanks

Someone, please?

I'm afraid you are gonna have to RMA. I had the same issue on my first n7 2013.
>^.^< Sent From Meow nexus5

I was afraid of that Thanks for the response.

Naatan said:
I was afraid of that Thanks for the response.
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Hi All, have the aame Issue, were you able to resolve the Issue, or had you have to replace the faulty Nexus 5?

Naatan said:
So I've had my Nexus 5 for about 2 weeks and have so far barely used it as I work from home and have a Nexus 7 for my non-traveling needs. I'm fairly certain my Nexus 5 had no stuck/dead pixels though.
So today I noticed what seems like a stuck pixel, but from a bit of googling it's probably best described as a "hot pixel" as it seems to kind of "glow". It's only visible on brighter background, completely invisible when using a black background or turning off the screen.
Pic 1: http://files.naatan.com/RQ2V/OYdY04YY
Pic 2 (brightness/contrast changed): http://files.naatan.com/F9ci/3vRNcFJt
Vid: http://files.naatan.com/4kK/324czcRn
I've tried using the "Dead Pixel Detect and Fix" app to no avail.
Is there anything else I can try or should I file for an RMA?
Thanks
Click to expand...
Click to collapse
RMA seems to be the best chance!
Sent from my Nexus 5 using Tapatalk

Related

Small white spot on screen?

Hey everyone, today I noticed a small white spot on my screen as I was using Google now. It doesn't just appear on light backgrounds, its always there, but more noticeable on light wallpapers.
I need to know if I would be covered by warranty and if they would replace it with this issue, or if there is a fix, that would be great. A picture is attached.
Thanks to anyone that can help and if you have questions just ask me.
Sent from my Nexus S using Tapatalk 4
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
theatomizer90 said:
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
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Would they replace it? I have ocd and this is making my very agitated when I use my tablet.
My brother says they won't even see it and then they'll laugh at me.
Sent from my Nexus S using Tapatalk 4
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
TechMitchell said:
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
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Click to collapse
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
mr.fast said:
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
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Click to collapse
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
TechMitchell said:
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
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No problem.
Did the issue get resolved?
mr.fast said:
No problem.
Did the issue get resolved?
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Click to collapse
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
TechMitchell said:
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
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Click to collapse
If it was mine I'd struggle too.
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
Nikorasu said:
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
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Click to collapse
You can move the "dot" around on the screen (different locations). On my watch it comes and goes. I think it may have something to do with the fitness app. It is certainly no defect on the screen.

[Q] Do you have dead/hot pixels?

I've just heard about too many people who ended up with a Nexus 5 that has one or more dead/stuck pixels and I'm a bit afraid now. How much do you have?
If you have one, could you please post a picture about it to give me an idea about how it looks like, how much it is noticeable? I've had one on my old Samsung device but it had only 480*800 pixels on 5 inch and it was quite noticeable at dark backgrounds (since it was white).
Anyway, I would appreciate a photo about a dead pixel on a Nexus 5.
Thank you
Zero. Checked multiple times with Display Tester. But I have a very tiny screen bleed. Not noticeable though really unless the brightness is up and it's in a solid dark background.
Sent from my Nexus 7
Seriously, stop trying to find things to worry about with this phone. There's always people that start these threads that blow up and make everyone paranoid about buying great devices.
IF YOU NEED A PROGRAM OR FREAKING MAGNIFYING GLASS TO FIND A DEAD PIXEL, YOU'RE RIDICULOUS.
I have one dead pixel. Kind of wishing I hadn't checked, because now I notice it not worth dealing with an exchange. Can't imagine one pixel will have any impact on my enjoyment of the device.
I used an app that unsticks pixels, after letting it run for about 15 minutes and the pixel's fine now...
Sent from my Nexus 5 using Tapatalk
phishfi said:
I used an app that unsticks pixels, after letting it run for about 15 minutes and the pixel's fine now...
Sent from my Nexus 5 using Tapatalk
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What app was this? 'Dead Pixel Detect and Fix' or a different one. I have a stuck pixel i need to try fix
eastpac said:
What app was this? 'Dead Pixel Detect and Fix' or a different one. I have a stuck pixel i need to try fix
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Click to collapse
I think that's the one. It just flashes different colors on your screen for 30 minutes...
Sent from my Nexus 7 using Tapatalk 4
Marck527 said:
Zero. Checked multiple times with Display Tester. But I have a very tiny screen bleed. Not noticeable though really unless the brightness is up and it's in a solid dark background.
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This. The pixels are so tiny I still think I need to check another 10 times just in case.
Not only do I have two dead pixels, but I also have what looks like to be a piece of dust in between the glass/digitizer. Haven't had the phone out of the box for more than 5 minutes and noticed. Will be calling Google to replace.

[Q] Nexus 5 horizontal lines on display.

I recently bought a Nexus 5 32 GB Black from Google Play Store India. I find an issue with the display. I can see horizontal lines on the display on looking closer to the screen. Anyone else facing similar issue? Just wanted to be sure that the issue is with my device only before requesting for RMA. It really can't be captured on a camera, but if anyone has seen it already, they should be able to know what I am talking about.
dcosmopolitan said:
I recently bought a Nexus 5 32 GB Black from Google Play Store India. I find an issue with the display. I can see horizontal lines on the display on looking closer to the screen. Anyone else facing similar issue? Just wanted to be sure that the issue is with my device only before requesting for RMA. It really can't be captured on a camera, but if anyone has seen it already, they should be able to know what I am talking about.
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Click to collapse
Thats just the LCD panel behind the glass. My HTC One had that, as well as my nexus 4.
bradellis51 said:
Thats just the LCD panel behind the glass. My HTC One had that, as well as my nexus 4.
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So, are we supposed to live with that?
I just verified my friend's Nexus 4 and did not notice this issue.
well its not a problem when the screen is on.. The only time you can notice it is if your looking at it in a certain angle in a certain light lol.
bradellis51 said:
well its not a problem when the screen is on.. The only time you can notice it is if your looking at it in a certain angle in a certain light lol.
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I see it all the time. It is clearly visible on white and light backgrounds.
I've got them too. You can see them very prominently in the orange part of the wallpaper. Sorry about the orientation/Quality. Taken with my Nexus 7. x)
Thank you for making this topic! I have the same issue and I was wondering if it's just me. I can see the horizontal lines without even looking at the screen up close. I haven't had a chance to compare it with anything else though... I'm sending in my device for RMA due to the power button, I can report back in about 10 days if the new device has the same issue (if you want).
Using the same wallpaper, I don't see these lines on my device. I would definitely send it back for a replacement.
Sent from my Nexus 5 using Tapatalk
Yeah I don't think that's normal. I don't have those lines either.
Sent from my Nexus 5 using xda app-developers app
I notice this as well. I never saw this with my previous phone (iphone 4s). Is this a defect?
Visible lines like that on the LCD is a defect.
Sent from my Nexus 5 using Tapatalk
Same issue for me.
No horizontal lines on display here (310K)
Yeah... I don't see like that on my nexus 5. I think your screen is defected.
Sent from my Nexus 5 using xda app-developers app
Definitely defective screen.
I only have this problem when i am viewing a video on facebook or in my snapchat.. besides that it doesnt happen or i dont see anything at all.
dcosmopolitan said:
I recently bought a Nexus 5 32 GB Black from Google Play Store India. I find an issue with the display. I can see horizontal lines on the display on looking closer to the screen. Anyone else facing similar issue? Just wanted to be sure that the issue is with my device only before requesting for RMA. It really can't be captured on a camera, but if anyone has seen it already, they should be able to know what I am talking about.
Click to expand...
Click to collapse
I know this post is old, but I purchased a N5 a few days ago, and I found the same issue as you describe. It´s not like the image hakim1125 posted, is something more subtle, like grey horizontal lines all across the dislplay, right? In my case the lines are even visible at normal usage distance. So, is this supposed to be normal? Have you exchanged yours for a new one?
Sorry for my english.
Byclouds said:
I know this post is old, but I purchased a N5 a few days ago, and I found the same issue as you describe. It´s not like the image hakim1125 posted, is something more subtle, like grey horizontal lines all across the dislplay, right? In my case the lines are even visible at normal usage distance. So, is this supposed to be normal? Have you exchanged yours for a new one?
Sorry for my english.
Click to expand...
Click to collapse
Nope. It's not normal. It's RMA time!
- Sent from an IceCold Hammerhead!
vin4yak said:
Nope. It's not normal. It's RMA time!
- Sent from an IceCold Hammerhead!
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I would do RMA, the problem is I bought the device in the US, and I live in Argentina. So I guess I´ll have to live with it.
I made an image with photoshop that illustrates the issue some of us are talking about. (See image below)
Specially on white or light backgrounds...It is barely noticable when viewing the screen at normal distance (you have to look for it), but is visible with the phone at a closer distance (about 6 inches)
Thanks for your help.
Byclouds said:
I would do RMA, the problem is I bought the device in the US, and I live in Argentina. So I guess I´ll have to live with it.
I made an image with photoshop that illustrates the issue some of us are talking about. (See image below)
Specially on white or light backgrounds...It is barely noticable when viewing the screen at normal distance (you have to look for it), but is visible with the phone at a closer distance (about 6 inches)
Thanks for your help.
Click to expand...
Click to collapse
Oh mann. That's terrible. I guess you will need to live with it. However, I would still recommend showing it to a LG service center. It could also be a faulty/loose cable and if that's the case, you need not cough up much money to fix it.

Light bleeding in my Nexus 5?

Hello everyone, i got my nexus 5 a few days ago. And i noticed some light bleeding, is this considered "acceptable" light bleeding for the N5? Im thinking that if i rma it, i might get one with worse light bleeding and maybe other issues too. Do all N5 have this issue? Or mine is not that noticeable to go for rma?
It would be very difficult to get a nexus 5 without lightbleed of varying degrees. Its a common trait of LCD technology
You can only ask yourself if it is acceptable. To me it is. You would find it almost impossible to get one without bleed. That said, you may get one with less but then by the same token, what does it really matter? If you wanted the screen to be dark in a dark room, LCD could never achieve that without an LED backlight system.
Sent from my Nexus 5 using Tapatalk
I think it's fine and not worth the RMA unless you just have to have that perfect device.
Depends how noticeable it is to you under normal usage conditions. Generally we don't use our phones in the dark with max brightness, but if it's bothering you in day to day usage then it might be worth trying a new one.
Not horrible as my RMA's Nexus 5 lol
Comes with the territory. If you feel black should be real black on your phone, get one with an amoled display type. But that technology comes with its own disadvantages like burning in pixels.
You'll have to decide for yourself what's most important to you.
Sent from my Nexus 5 using Tapatalk
We have our own "image persistence" issues with lcd too
Sent from my Nexus 5 using Tapatalk
I had the screen bleed issue on my Gnex as well, even though it is AMOLED. Haven't noticed it really on the N5 though.
You cannot have backlight bleeding with an amoled display: they don't have a backlight.
Sent from my Nexus 5 using Tapatalk
Petrovski80 said:
You cannot have backlight bleeding with an amoled display: they don't have a backlight.
Sent from my Nexus 5 using Tapatalk
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Well I don't know what to tell ya because it did have it. The whole screen when black would have a glow to it. I don't know if you could technically call it light bleed but it looked like one of the pictures in this thread.
I think if the bleed just slight in the minor region.. accept it and enjoy your phone unless it somewhat major defect..
Trying hard to find a tiny bit of defect on this Nexus 5 beat the purpose of buying the awesome phone or we called it the developer phone..
charlie_waffles said:
Hello everyone, i got my nexus 5 a few days ago. And i noticed some light bleeding, is this considered "acceptable" light bleeding for the N5? Im thinking that if i rma it, i might get one with worse light bleeding and maybe other issues too. Do all N5 have this issue? Or mine is not that noticeable to go for rma?
Click to expand...
Click to collapse
Personally I never have my screen on full brightness unless its super sunny out. So I don't ever really see the bleed. However. Whatbi see in your pictures is two corners bleeding. I only have one corner bleeding. Back when I repaired phones I got this a lot with the HTC amaze. There is a 4 corner rule. If you get bleed on all for corners. Send it in. And I mean bleed. Not fade.
Sent from my Nexus 5 using xda app-developers app
All the Nexus 5 seems to have a bleed in the top left usually
Sent from my Ñ£×Ú$ 5
Dragn4rce said:
All the Nexus 5 seems to have a bleed in the top left usually
Sent from my Ñ£×Ú$ 5
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Yes, there and where the volume rocker is.
Top left corner here as well, not going to RMA. It wouldn't most likely change anything; bleeds are more like a feature.

[Q] Non soft-touch black nexus 5

Hi guys,
I just get my fourth nexus 5 (I already had 1 black & 2 whites) and suprise... the back isn't as soft as my first black nexus 5. That's not "glossy" like the white but seems that they changed something.
Something I noticed is that my new nexus 5 was manufactured in February and my three old ones are from January.
Does anybody else seen that ?
I got my first black Nexus 5 on launch day and another one just on Monday. Both feel exactly the same.
Sent from my Nexus 5 using Tapatalk
Charlus97 said:
Hi guys,
I just get my fourth nexus 5 (I already had 1 black & 2 whites) and suprise... the back isn't as soft as my first black nexus 5. That's not "glossy" like the white but seems that they changed something.
Something I noticed is that my new nexus 5 was manufactured in February and my three old ones are from January.
Does anybody else seen that ?
Click to expand...
Click to collapse
Actually I have. My friend's Nexus 5 is newer, it's a slightly different color and the back is not as soft.
No two devices are the same... Some may have a slight soft back, some may not.
- Sent from an IceCold Hammerhead!
I also noticied that the screen is a bit more "yellow" than my others phones. But I suppose that it's like the back, I cannot say anything : the phone is working so "there's no problem" for LG/Google
Mind if I ask why you have 4 Nexuses?
Sent from my Paranoid, ARTified and Francoed Nexus 5 via XDA Premium
when they updated the speakers they changes they style a bit too.
imraj1 said:
when they updated the speakers they changes they style a bit too.
Click to expand...
Click to collapse
If you're talking about the n5, The speakers weren't updated nor was the style...
Before this thread gets lost in the debate from a couple months ago about revisions and the months it was manufactured, there was still only one revision, rev11. Like someone else mentioned, the phones won't be identical. Some might feel a bit different. I for just got a replacement last week for a nexus 5 I had since nov and it feels the same. Also, the yellow screen is something people have experienced from the very beginning.
I'm making a cluster with them to create an Iron man suit.
Seriously, one for me and the others for members of my family. I'm the only one they know who has a google account with a credit card on it. So i'm the only one able to buy the phones

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