Hi!
My girlfriend (who is forever having problems with phones) just bought a Nexus 5 after her Galaxy S2 spontaneously gave up on life, but despite showing a full signal it seems to be unable to connect to a network (it's supposed to be on the UK's Orange network). When it first started up she said it had a screen saying something like 'activate data services', but that after 10 minutes or sitting on that screen and apparently stuck, she skipped it. The phone is showing a full strength signal, but no calls/texts or data works.
We've been unable to get back to that screen, even after doing a factory reset with/without the SIM inserted.
Anyway, I figured it was an APN issue, so I've tried setting it up for her, but whenever I create a new APN and try to save it, it just disappears and loses all of my settings. I've had a look around XDA and it seems a few others have been having the same issue, but nobody I've seen has posted a fix. Does anyone have any suggestions?
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Edit
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Tried it with my SIM in her phone and it works fine, so I guess it's a SIM issue. Sorry about that. She can call the phone company tomorrow.
Related
Hello all. It seems as though I've come across a pretty serious issue with my Dash 3G. I have been using Ookba's 3VOLUTION ROMs for some time now and over the weekend, my phone suddenly stopped being able to make/receive any calls. I re-flashed the phone to the latest 3VOLUTION ROM (04/10/10 build) and it hasn't fixed the issue. I've put the SIM into another phone and it works perfectly, so I know it's not a bad SIM card. I don't know of any software settings that can persist like this (after a ROM flash). Furthermore, why it happened suddenly is totally beyond me. Does anyone have any suggestions I can try? This is terrible timing as I just had a job interview and I need to keep my "ears open" for a possible callback.
Thanks guys!
Bump - anyone have any suggestions?
I have the same problem. I switched from my personal SIM to my work SIM (another provider) and now it looses the service contact after a few minutes.
I realized this happens when I have the data connection on and the GPS on at the same time. This happened to me the first few days with the original ROM too when I first got the phone. So when I use google maps or evernote with gps, the phone service shuts down. Weird.
Mine is the Ozone by VZW (CDMA) but after it was flashed to the 3VO ROM on WM6.5, I got errors on the GSM side when using the T-Mo prepaid Sim, data connection was turning itself off so I couldn't even access T-zone (which was working just fine earlier, already unlocked & running 6.5)
Took me a while to check, goggle & search - realized that some of the GRPRS & Proxy settings were locked by default to the VZW embedded Sim, and had to go into Connections & under Advanced (Menu - Right Soft Key)
to change it. Sort of tricky since the wap, mms & other settings were all set properly but it was easy once I changed it to T-Mo's proxy & WAP names as created. Same for using AT&T's MEdiaNet, as otherwise, as soon as the GSM network was found, data connection was turned off.
Take a look at yours and check the various Menus & Settings screen to see if it might've been reset to default, etc. etc.
Anyone Figure This Out?
Just happened to me this weekend (T-Mo Dash 3G). Simply stopped connecting to the network for voice or data. Worked fine on Saturday but dead Tuesday morning. Also running 3VOlution ROM. I called T-Mobile and we played with network settings, etc. but no luck. Tried a hard reset and that was no help.
Reset and rebooted countless times after changing any setting I could think of. Hopefully someone has figured this out or it looks like I'll be buying a new phone tonight.
Bad SIM ...
rhavasy said:
Just happened to me this weekend (T-Mo Dash 3G). Simply stopped connecting to the network for voice or data. Worked fine on Saturday but dead Tuesday morning. Also running 3VOlution ROM. I called T-Mobile and we played with network settings, etc. but no luck. Tried a hard reset and that was no help.
Reset and rebooted countless times after changing any setting I could think of. Hopefully someone has figured this out or it looks like I'll be buying a new phone tonight.
Click to expand...
Click to collapse
Was a bad SIM. I swapped mine for my wife's and the no signal followed my SIM. Dropped by T-Mobile this morning on the way to work and they gave me a new one free, no questions asked. Phone's back to normal.
I have double and triple checked the APN settings. No luck. I feel like a complete retard, but why cant this phone connect to the network?
It doesn't even appear to try. Any suggestions?
I haven't a clue why, but I've been told multiple times that the infuse won't be able to connect to Tmobile data services in any manner.
I'm in the same boat, when did you notice this? I ask because mine just started doing this yesterday. Here's a brief synopsis of what I've done:
- I was running stock GB 2.3.6, from the Heimdall One-Click...had no issues for weeks (only had it a few weeks); once I realized that I can't get anything higher than EDGE speeds due to the hardware requirements, I went ahead and purchased the GN. So, my neighbor told me that she went to T-Mo (same phone) and the gentlemen 'input some codes' etc etc and she now had 3G (can't verify, I didn't grab her phone). I had an idea that he went into the phone testing mode (by doing the *#*#INFO#*#*) and maybe changed some of the network settings in there. So I figured I would give it a shot before I put it up for sale since my GN was coming today. So I went in and tried a few things, all to no avail....and then realized that I had NO data at all.
So at this point I did a factory reset (no luck), flashed the firmware/modem/etc from the Heimdall one-click, reset the APN settings (multiple times)....everything that I know to do with it....and STILL no data. But I can place calls, get texts, etc with no issue.
What's strange is after I flashed the stock GB rom, I went back into the testing mode (I guess that's what you call it???) and was checking a few things:
- if I run the ping test, it comes back null (no surprise) BUT it also lists 'GSM Service: In Service' and 'Network Type: EDGE'...it does show GPRS as disconnected.
I tried my SIM in an unlocked iPhone and it didn't have data connection. But I also put my roommates T-Mo SIM in the Infuse and it didn't have data either. I haven't had a chance to see if my SIM works (data wise) in the GN, because I haven't gotten it yet.
Any ideas on what to do?
**EDIT**
For some reason the data began to work about an hour after I posted this. Maybe the phone knew I was asking the experts and it had no where to hide?? Either way The_Joe I would try to maybe do a factory reset and if that doesn't work, to try to re-install the ROM/OS again.
Hi All,
I've been having an issue after upgrading from a Nexus 4 to Nexus 5 where the phone will not re-connect to the home network (or will only reconnect to GSM with no data) after losing connection. This happens for example when going into an elevator or parking garage; I'll lose signal and when I get back into a signal area it won't reconnect unless I go to the "Mobile networks" -> "Network operators" menu and select "HOME" or "Automatic Registration". I'm using Straight Talk wireless with an older T-Mobile SIM (before they switched to only AT&T). I've called Straight Talk a few times to try and debug this, but the only instruction they've given me is to reset the APN and set it up again, which I've done a couple times to no avail. They claim that the SIM card is good on their end. Any ideas what might be causing this?
Thanks!
jkenny23 said:
Hi All,
I've been having an issue after upgrading from a Nexus 4 to Nexus 5 where the phone will not re-connect to the home network (or will only reconnect to GSM with no data) after losing connection. This happens for example when going into an elevator or parking garage; I'll lose signal and when I get back into a signal area it won't reconnect unless I go to the "Mobile networks" -> "Network operators" menu and select "HOME" or "Automatic Registration". I'm using Straight Talk wireless with an older T-Mobile SIM (before they switched to only AT&T). I've called Straight Talk a few times to try and debug this, but the only instruction they've given me is to reset the APN and set it up again, which I've done a couple times to no avail. They claim that the SIM card is good on their end. Any ideas what might be causing this?
Thanks!
Click to expand...
Click to collapse
It sounds like the Baseband/RIL problems I had with my old LG OP2X with non-stock roms. For me, it was fixed switching to aeroplane mode and back, it could also get stuck there, I remember it once took me half a day to get it out for I didn't want it to wipe it.
Any way, may be it's not the same but it could be fixed flashing a baseband, I think I saw a thread about it somewhere around... Also, flashing the full firmware should —if it's not a hardware issue— solve the problem without doing much research.
HI
jkenny23 said:
Hi All,
I've been having an issue after upgrading from a Nexus 4 to Nexus 5 where the phone will not re-connect to the home network (or will only reconnect to GSM with no data) after losing connection. This happens for example when going into an elevator or parking garage; I'll lose signal and when I get back into a signal area it won't reconnect unless I go to the "Mobile networks" -> "Network operators" menu and select "HOME" or "Automatic Registration". I'm using Straight Talk wireless with an older T-Mobile SIM (before they switched to only AT&T). I've called Straight Talk a few times to try and debug this, but the only instruction they've given me is to reset the APN and set it up again, which I've done a couple times to no avail. They claim that the SIM card is good on their end. Any ideas what might be causing this?
Thanks!
Click to expand...
Click to collapse
Hi Were you able to get a solution for this, My nexus 5 does not connect automatically to the network, it works only for manual search.
Please help...
Same problem here. Any solution?
I'm stuck with out any connection for the las two days. Tried removing battery, airplane mode. manual search. nothing.
Tried my line in other phone and it worked, other line in my phone and it didn't.
S4 I9500. Paranoid 4 Beta 4.
I don't have a really good solution, i reflashed my phone to stock and it did not fix the issue. I ended up switching carriers to T-mobile and haven't seen the problem since. It seems it was a SIM or network problem like i suspected
jkenny23 said:
I don't have a really good solution, i reflashed my phone to stock and it did not fix the issue. I ended up switching carriers to T-mobile and haven't seen the problem since. It seems it was a SIM or network problem like i suspected
Click to expand...
Click to collapse
I restored original Samsung ROM (I9505) and the same thing... i'm going to change sim tomorrow. and see what happends
ElCucoArg said:
I restored original Samsung ROM (I9505) and the same thing... i'm going to change sim tomorrow. and see what happends
Click to expand...
Click to collapse
I still couldn't make this work I'm this close to buying a new phone... any idea?
Heyho,
about three weeks ago, my N5 suddenly lost it's signal over night and shows me "Emergency calls only" and it won't register into any network, just giving "Selected network unavailable".
When this occured my N5 had 4.4.2 stock ROM and rooted. I've unrooted it and updated to 4.4.4, but I still got the same problem.
Problem occurs with any simcard, while simcard works with other phones just fine.
Have deleted and reconfigured APN, but didn't make any difference.
I get a signal every few days, but I still can't receive text/calls or call/text anyone and my mobile data doesn't work.
I even tried to downgrade to 4.4, but that didn't solve my problem either...
I'm from Germany, but in New Zealand at the moment, so I really need my phone in case of emergencies and to stay in touch with family/friends.
I have been searching for a solution since it started, but have not been able to find anything that worked.
Sending it back to Google isn't an option right now because I am travelling.
I am really thankfull for any suggestions or if anyone knows how to fix this problem!
Cheers
Have you checked to make sure the network setting says 2g/3g/LTE preferred. Because I had this problem when it was switched to 2g only and was fixed by the above option
If the above fails trying going to your dialer and typing *#*#4636#*#*. Go into phone information and you should see a drop down box to select your network mode. Play around with those until you get a signal but you might not want to try CDMA options (WCDMA is ok) since you're on a GSM network.
Sent from my Nexus 5 using XDA Free mobile app
had exactly the same issue as you mentioned. Nexus 5 tends to lose network without any logical explanation and it tends to work at one place but stop showing network if you walk half a mile down the road (or may not show any network anywhere). Google has released an update in June in which they have updated the modem to solve the problem..given that I am in India and the June update was for India, Australia and Newzeland, it worked like a charm for me (all i had to do was flash the modem from twrp)..people as far away as netherlands have reported the modem to work for them..
NOTE: IF U INTEND TO FLASH THE LATEST MODEM, DO NOT FORGET TO TAKE A BACKUP OF YOUR CURRENT MODEM PRIOR TO FLASHING THE NEW ONE..
check your sim card. if you can, try someone elses.
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Kimpfimp said:
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Click to expand...
Click to collapse
hey kimpfimp... u r not alone .. ive had this problem for 2 months now .. .. i have a nexus 5 and i have this exact same problem .. leads me to believe maybe its software related .. started after lolipop .. havent been able to find a solution yet !
worst part is that it is happening on an Replacement device after i RMAd my first nexus for a power button problem !!
i hope its software related and can be fixed .. because google is now refusing to rma this as im now out of my warranty period !
I got the Sept Software update which installed baseband version G955USQS5CRI4, and now the 4G/LTE icon just shows the no signal icon. Calls work so it is apparently just an icon issue, but is anyone else having this issue?
Apparently it killed the data connection as well now, calls do not work with WiFi and WiFi calling off. This is bad.
Just checked my phone and all is good.
Yeah, not sure what happened but I had to reset all network connections and reboot 3 times for it to work again.
I've tried doing a factory reset about 10 times as well as network specific resets, and I have not had any luck resolving. They also replaced my SIM car4d with no luck. Any one else having this issue had luck resolving in another way?
I responded to another thread about this... having same issue. Here was my reply:
I am having the EXACT same issue. I don't remember when the last update came through, but it was Feb 16th when this started happening to me. I was moving to a new apartment, phone battery down to like 10%, so I turned the phone off and put it away. A few hours later I turned it back on and no cell connection. No bars, just a circle with line through it. Settings > About Phone > Status > SIM card status = shows Network "unknown", Mobile network type "unknown", Service state " Radio off", Mobile network state "Disconnected".
My SIM works in a Nexus 6 and Galaxy Note 4, so I know it isn't the SIM card. I've tried everything I can think of to turn the radio back on, replaced the SIM tray (original is cracked), even got a Freedompop SIM just to test, and yeah, it won't work. The cellular radio isn't turning on for some reason.
I will say, a couple days after it happen, I turned the phone on without SIM tray, and I could see empty bars, like it was trying to work. I turned it off, put my SIM in, and it worked... until my replacement SIM tray came in. Turned it off, replaced SIM tray, and it is off again.. for last 2 days. I just happened to turn it on that day and it was working, turned it off some days later and it stopped again. I don't know why.. no apparent reason. So, last couple days I have been turning it on and off, on and off, hoping it comes back on.
If ANYONE comes up with ANY ideas, please let us know!!!
Yea if anyone comes up with a fix for this that would be great, since that update my phone aswell has trouble deciding allow calls to ring or go straight to voicemail. Also noticed a delay in receiving text messages, unsure. I really dont want to have to replace my phone because of a broken update. :/