A few key details:
I purchased my device via Google Play.
I'm using a SIM card provided by Sprint.
I'm not rooted. This device is completely stock.
I've tried reseating the SIM card as well as Factory Data Resets.
That said, here's my issue.
Every time I boot my device, even after a Factory Reset, a while after it's been connected to 3G (it also won't connect to LTE unless auto-activation is in progress, that's a whole separate issue), it displays an empty alert box with a SIM card icon at the top. After closing that box, it displays another one that reads some error about my SIM card being locked and that I need to power cycle the device.
I've tried everything and this error is still popping up. I'll be contacting Sprint later today about the issue but I figured I'd come here first to see if anybody knows about this issue.
Pretty frustrating, Sprint sucks, yada yada... the basics. Can anybody help?
Have you tried unlocking it yourself online under your account's page?
There should be a link next to where your device is listed.
"Get my PIN1/PUK1 unlock code" should give you the required codes to unlock it.
Might also be a bad sim card.
sent from my beantastic almost retired Bionic
Does that Sim card was already activated on another device? Or did they gave you a new one?
There is a similar problem when people try to use a sim card from a current device, that will trigger that same message like yours.
Sent from my Nexus 5 using Tapatalk
Related
After updating (successfully aparently) my Touch Pro with the official HTC Rom update, I was asked to set my four digit pin. So I did, I typed in my pin twice. But now the phone does not accept this pin. It is locked, and I am not able to log on. I tried the PUK-code from my operator, but that does not work either.
Also, there is a very long delay (many hours, maybe days?) between every time I am allowed to type in any code, since I tried so many times.
Any suggestions what I can do?
Funny enough something similar happened to a friend of mine. Sunday I told him to Hard-reset his phone (over the phone). Min you, he isn't that quick . After configuring the phone kept asking for a PIN. He entered the wrong PIN ofcourse and was blaming me for giving the wrong instructions. I told him his SIM card was inserted the wrong way. I just gave up and told him to insert his SIM in another phone, which he did. He then unlocked his SIM by using the PUK code. In the mean time I asked him to do another hard-reset without his memorycard inserted. After this final hard-reset I told him to re-insert his SIM card, connections faced down with the corner on the right bottom. Reboot, and his phone was working again.
I'm not saying you inserted youw SIM the wrong way, but he did. And his phone asked him for a pin while apparantely his SIM wasn't inserted... Anyway, give it a try and see if it works.
I updated my Nexus S (i9020T) to ICS using the instructions at AndroidCentral ("How to manually update your GSM Nexus S to Ice Cream Sandwich"), but now I have no mobile service. I'm using an AT&T SIM card, but that was never a problem with Gingerbread (I just didn't use 3G).
I did notice that, under Settings > Security > Set up SIM card lock , the "Lock SIM card" checkbox is checked, even though my SIM is not locked (I used it on another phone just fine). When I try to un-check it, it asks for my SIM PIN. Nothing I have entered has worked. It always says "Can't change SIM card lock state. Possibly incorrect PIN."
Also, I've read a few things about users having to load another radio, but nothing for my specific situation, so I didn't want to risk breaking anything.
Does anyone know how to fix this?
EDIT: Or at least revert to Gingerbread?
Have you tried putting the sim card into another phone and maybe disable sim lock (pin code) there ? (like an old phone, a friends phone, or that of your wife/parent/child/sibling)
@geronimo789: Yes, I put it into another phone, and SIM lock is disabled. So I enabled it (on the other phone), and my results from the Nexus still didn't change. I still couldn't change the settings, and I still have no mobile service.
Okay, I found this thread for going back to GB. I'll try that if I absolutely need to.
At the bootloader ("Fastboot Mode"), I just noticed that my Nexus S says "Baseband Version - I9020XXXXX" Is that normal?
Hey folks, i tried searching here for my issue. I found many similar threads, but nothing that solves my issue.
Two days ago i started having issues sending picture messages, today i start losing network signal until it cut out alltogether.
I tried multiple sims from different carriers and got nothing. Ive tried the following:
Factory reset.
Rebooting and reinserting sim
Resetting apn settings, custom apn settings.
I have WiFi, and the symbol says "no service" nothing about emergency calls only.
The new information i have, which i didnt find on other threads here is this; i found a sim card app and tried it, its able to pull my sim card information off the card, (phone number etc.) yet i get no cell service. Any ideas?
Nexus 5
Stock lollipop
Hey @kimsgrim
Hmm so u already did a factory reset? And didn't restore anything before test?
Really stock or u changed anything (Rom or Kernel)?
But ur phone doesn't say "No Simcard found, please insert and reboot" or kind of that?
If no the simcard is fine and the phone also seeing it. The sims u tested where card which definitly work on other phones?
So two things possible in my opinion:
1) System problem: Anything is reset or not working, which should be done with a factory reset or maybe flashing another stock firmware over
2) Hardware defect of antenna. Would be sad, but no other point for be atm.
Much success
CHEERS
Sounds like the sim card reader is messed
Heres whats going on
I have reset the N5, and flashed the July MM image. Everything flashed fine.
I insert SIM before booting, Android doesnt see SIM... so i pulled out the SIM and reinsert while on, and it sees it.
The Signal goes into an empty triangle... It says you have voicemail. And nothing else happens.
No data, no service. *#*#4636#*#* shows the right selection, it gives me the option to turn on the radio, but if i click it, nothing ever happens.
Under phone info, it sees my phone number, the IMEI is fine, and its not blacklisted when i check multiple carrier's websites.
I just cant seem to figure out why it wont just acquire service signal even when APN settings are right.
Anyone got any tips, tricks or solutions to this?
Possibly damaged sim card or sim card reader?
audit13 said:
Possibly damaged sim card or sim card reader?
Click to expand...
Click to collapse
dont think so, i think its software maybe.... When i do *#*#4636#*#* it will show my phone number on the top... if i remove SIM, the number becomes "unknown"... so i dunno
If it happens with all SIM cards, it could be a damaged sim reader as different areas of the SIM card contains different information? Not sure.
I have similar problem with MOB30P on T-Mobile network. The 4G LTE would work just fine (I can browse web etc), but the voice is where it is failing hard. I would have dropped calls along with calls not coming through (both calling out and receiving calls).
I downgraded to MOB30M and everything appears to working fine now. I have not opened any bug against Android yet, because I am not sure if I am the only one experiencing this problem.
Hi, I was googling for a problem like your one. My N5 does not recognise the sim at boot, but only if it is "hot". If I put it in the fridge for ten minutes and then reboot, all works fine until the next shutdown. I'm sure it's an hardware problem (already tried different sim) so I disassembled all the phone, and it looks perfect. With some cleaner for electrical contacts it can survive for some days, and then starts again. So sad, I don't want to change phone just for this stupid problem XD
I'm getting exact same issue with my Nexus 5 since CM13 0803 update, which brings MOB30Y to my phone I believe.
At first my phone could still recognize my carrier (China Unicom), but there is no signal.
Then I flash radio image from MOB30Y and the phone now cannot find SIM card completely.
Even reflashing factory image doesn't help.
I'm now trying to reflashing MOB30P to see if it helps.
Update to latest August security update radio and bootloader
Hi. I received my Samsung Galaxy S22 Ultra 5G smartphone, which I ordered from Samsung.com (I chose the T-Mobile version when ordering). After turning on the phone for the first time, at the Welcome screen, when I click the Start button, I get the message, "Insert SIM card from your service provider for network service."
I can't find a way to bypass this message. I was initially thinking if I could connect to my WiFi, it'd go away, but there's absolutely no way to connect to WiFi or access any settings.
I upgrade my smartphones every 15 months and have had T-Mobile for nearly a decade, and this is the first time I've seen such a thing during setup. I like to keep my SIM card in my current smartphone until the new one is fully set up, at which point I would transfer the SIM card over. I have a lot of services I use that rely on SIM card (i.e., not fully cloud-based and are tied to the SIM card), and not having that service during setup may be an issue. Also, I have received brand new phones that have had issues in the past (e.g., poor battery life, screen problems), so I'd rather fully test the new phone before transferring my SIM over.
The workaround I thought of: Put in a temporary T-Mobile SIM card, just to complete the setup process. Once setup has completed, I'll put my actual SIM card into the phone, or have T-Mobile transfer my phone number to the new SIM card. Thoughts?
Thank you.
It's because you got the T-Mobile phone so it wants you to connect to the network first before using it or continuing with setup. A way to get around that is to install the u1 firmware.
IIRC you can hold the volume down button for 5 seconds at the sim required screen to bypass the requirement. There's a help article somewhere that documents this.
As far as I know, Samsung requiring a SIM card during initial setup has been around for a long time. Nothing to do with your carrier. Even my unlocked phone from Samsung required a SIM card on first boot before continuing. There are of course ways around that, but beware. I bypassed the SIM card requirement setting up my S21 Ultra and spent a day configuring it to my liking. Then I popped the SIM card in from my old phone and it caused a factory reset erasing all my hard work. Probably because my carrier wanted to install all their software and settings. Not saying the same thing will happen to you, but just something to be aware of.
Here is the link to the eSIM setup (bypass SIM requirement)
Samsung eSIM to eSIM first time use
Visit T-Mobile Support for help with phones & internet devices, plans & services, billing, and more!
www.t-mobile.com
Sticking a SIM from another carrier after eSIM set up should not cause a hard reset under normal circumstances, it does cause a reboot into bootloader to deploy the new carrier specific customizations from cache, but this is supposed to be transparent to user data. It broke if it caused a hard reset ;\
Da_G said:
IIRC you can hold the volume down button for 5 seconds at the sim required screen to bypass the requirement. There's a help article somewhere that documents this.
Click to expand...
Click to collapse
Technically, this worked, but this burned me badly. I appreciate the workaround, but I highly recommend against it. See below.
SloPoke23 said:
I bypassed the SIM card requirement setting up my S21 Ultra and spent a day configuring it to my liking. Then I popped the SIM card in from my old phone and it caused a factory reset erasing all my hard work. Probably because my carrier wanted to install all their software and settings. Not saying the same thing will happen to you, but just something to be aware of.
Click to expand...
Click to collapse
This is exactly what happened to me on the Samsung Galaxy S22 Ultra. This is literally the most annoyed I have ever been at an electronic consumer device.
I spent over 21 hours over the span of 6 days setting up the phone. I put in the SIM card and was presented with a message stating, "SIM card detected. Restart your phone to start using your new SIM card." I could not use the phone at all, so my only option was to restart. After I hit the Restart button, the phone restarted. For less than 3 seconds, it showed a black screen with a small Android logo, with the small text "Erasing." Then the phone started up and everything is as if it's a brand new phone. Everything I've spent time working on is all gone.
Hello Team, important information, when it is asking for the carrier sim card, you need press volumen up + volumen down + power button at the same time for few seconds, then it will say a message like "Unlocked" then proceed with the first configuration.
This is for people who is going to use with a different provided, please let me know if you heard or read this info in another link (because i did not find that)