Pending order?? - Nexus 5 Q&A, Help & Troubleshooting

My nexus 5 hasn't shipped yet and I ordered it the day after launch, is this normal, and if not what should I do?
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I think other people who ordered the day after launch or later already got theirs. What does your order say in the Google Play Store?

i think that most people who ordered after the launch date that got theirs ordered a White one. at least a few days ago, most people reported receiving their 32gb White model in 2-3 days after ordering. They seem to be less popular than the Black ones.

my order never changed from pending then appeared at my house. even after this it showed pending for a couple more days.
i never received any shipping emails or tracking numbers.

I ordered my 32gb black on the 1st and mine is still pending with the "ships on 11/22" Also next time look in one of the HUGE shipping status posts..

Related

Anyone getting earlier ship date?

I just ordered two of the 32g white which are supposed to leave the warehouse on 11/26. I'm assuming that means it will be shipped out on 11/26, but has anyone gotten shipments early?
stevew84 said:
I just ordered two of the 32g white which are supposed to leave the warehouse on 11/26. I'm assuming that means it will be shipped out on 11/26, but has anyone gotten shipments early?
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I am not even sure where you are seeing a date that says it leaves the warehouse. I ordered a 32GB Black on 11/15 and it just said estimated to leave in 2-3 weeks. Mine is still "pending" and don't see any kind of estimated ship date.
FourPointedFreak said:
I am not even sure where you are seeing a date that says it leaves the warehouse. I ordered a 32GB Black on 11/15 and it just said estimated to leave in 2-3 weeks. Mine is still "pending" and don't see any kind of estimated ship date.
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Before you even buy the phone it says the estimated shipping under the price, like how you said 2-3 weeks, well in my case it said leaves warehouse 11-26, and today, the 32g white says "Limit Reached", whatever that means. Sometimes it said "currently out of stock".
stevew84 said:
Before you even buy the phone it says the estimated shipping under the price, like how you said 2-3 weeks, well in my case it said leaves warehouse 11-26, and today, the 32g white says "Limit Reached", whatever that means. Sometimes it said "currently out of stock".
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Well, I know that Google for certain devices they sell and ship out will only get to a certain number for a region. They fill those orders, ship those devices then they will take new orders. Thus explaining the "limit reached" title.
I find it odd however that it specified more than when I purchased.
FourPointedFreak said:
Well, I know that Google for certain devices they sell and ship out will only get to a certain number for a region. They fill those orders, ship those devices then they will take new orders. Thus explaining the "limit reached" title.
I find it odd however that it specified more than when I purchased.
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I don't know, I went through this debacle when I tried to get the N4 last year around this time. It was out of stock for like 2 months or some crap.
stevew84 said:
I don't know, I went through this debacle when I tried to get the N4 last year around this time. It was out of stock for like 2 months or some crap.
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Yeah, I just went ahead and purchased the 32GB because it said 2-3 weeks as opposed to not being able to purchase the 16GB, it said "Add this item to your wishlist - check back later."
stevew84 said:
I just ordered two of the 32g white which are supposed to leave the warehouse on 11/26. I'm assuming that means it will be shipped out on 11/26, but has anyone gotten shipments early?
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I order the 32gig white 11/13 and got Friday 11/15
Shipped
stevew84 said:
I just ordered two of the 32g white which are supposed to leave the warehouse on 11/26. I'm assuming that means it will be shipped out on 11/26, but has anyone gotten shipments early?
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My ship date said 11/26 as well, and it shipped yesterday. Its set to arrive tomorrow. So yes there is a possibility it could ship any time.
I'm from India and i just ordered today and it shows ship date as 11/24, i will be shipped from their Singapore Warehouse and estimated delivery is 2-10 days as per the google play account
I ordered mine on 15 November and It was to be shipped on 22, but hey I got it yesterday.
Black & White version.
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I ordered my 32GB black on 11/6 and it said it would ship on 12/11.
Yesterday I got a mail saying it was on its way. Should be here today if UPS doesn't screw up.
EDIT: Got it around 11am GMT+1.
Ordered 32 GB black on 11/20 and received it today
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i orderd mine on the 31st.. 2 hours after it dropped.. mine said will ship by nov 8th.. i ended up getting my N5 nov 6th!!! and i didnt use 2 day shipping either.. so they was deff ahead thats for sure
magik300 said:
I ordered mine on 15 November and It was to be shipped on 22, but hey I got it yesterday.
Black & White version.
Sent from my Nexus 5 using xda app-developers app
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No idea how you got it so fast! Congrats!
Update to any others who read my posts in this thread: I ordered another Nexus 5, black 32gb on November 15th, just got shipping update via email it's due to arrive tomorrow. It originally said it would ship in 2-3 weeks, so it definitely came faster than expected. It shouldn't have even shipped until the 29th at the earliest.
Ordered my black 16g on Nov. 3 evening. They put a hold on my cc, and it said shipping Nov. 26. Stayed that way until last week, got a notice on 11/20 it shipped and would be in my hands on Fri. 11/22, which it was. I noticed the pending hold dropped in like 2 days, then went back on about 3 days prior to ship. Good luck, its worth waiting for.
Ordered my today and it says that it will ship after Dec. 13 Did anybody ordered recently? How long did it take to have it delivered?
neoss119 said:
Ordered my today and it says that it will ship after Dec. 13 Did anybody ordered recently? How long did it take to have it delivered?
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Ordered mine Monday and it had a "ship by Dec 3rd" date. it shipped the next day and got here today.
I ordered a Black 32gb because that's the only one that didn't say "ships in 2-3 weeks."
Sent from my Nexus 7 using XDA Premium HD app
Ordered black 32g on 11/6, stated ship date of 12/3, shipped on 11/19.
sent from my hammerhead

How was your order process like?

I ordered my OPO yesterday around 21 hours ago, and my order status still says processing.
How was your order process like, and do you guys know when it might ship?
My order took around 55 hours before it was shipped. I'm in Washington, but mine was shipped via USPS Priority (2-day) and I got it on time. Super straight forward for me.
It's normal for the status to say processing for a while, in some cases it actually stays that way until the device is delivered. My personal experience was that update ordered last Friday, the status remained as process until Monday or Tuesday, then it changed to complete. The device was actually delivered to Illinois on Wednesday. Now I'm waiting for it to be forwarded to me in Australia.
Sent from a crappy Samsung because my Evita died
Got mine today. Order status said "processing" for about 5 days. Then it changed to completed and took about 2 days to get to me. I'm in Europe, express delivery. Was shipping was faster than advertised and the delivery guys (dhl) were fantastic. Got a text this morning saying the package was in transit and I should give then a call if I wasn't planning on being at the address I gave them. Did and they gladly went where I was at the time.
So all went well.
It has been atrocious...
I ordered my phone last Thursday 17th July with 'Express Delivery' and it was on 'processing' until the 23rd July. I still haven't received it yet even though DHL have had the delivery label since Friday 18th July and are waiting on instruction from OnePlus to collect the item for delivery to me. I'm not getting any response from them via their ticket system so I'm waiting until Monday and if it's not here by then I'll be filing a complaint via PayPal for my money back.
The kicker is I've heard of people ordering on Sunday 20th July and getting their phones on the 22nd with 'Normal Delivery'
An absolute farce
Ordered two weeks ago on a Friday. Finished processing on a Monday night, arrived Wednesday morning. From California to new York
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Mine has been processing for 45 hours now. I don't think I'll be receiving the device for a while...
OK, so my order changed to ship. It was shipped yesterday night with priority mail. From California to Atlanta. It should get here on Saturday.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
It was very quick for me, I ordered on the 15th of July, got the email that it has been shipped on the 17th and actually got the phone the very next day, a day earlier than the expected delivery date on the USPS website.
EddyOS said:
It has been atrocious...
I ordered my phone last Thursday 17th July with 'Express Delivery' and it was on 'processing' until the 23rd July. I still haven't received it yet even though DHL have had the delivery label since Friday 18th July and are waiting on instruction from OnePlus to collect the item for delivery to me. I'm not getting any response from them via their ticket system so I'm waiting until Monday and if it's not here by then I'll be filing a complaint via PayPal for my money back.
The kicker is I've heard of people ordering on Sunday 20th July and getting their phones on the 22nd with 'Normal Delivery'
An absolute farce
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They've just (finally) replied to my email and are looking into what's taking so long...I won't hold my breath
i have ordered mine on 19.07., then i had 2 days pending shipment on order
on monday 21.07. when i woke up order said processing
yesterday around 19:15 CET i got mail that my order was shipped, and got tracking number to see where my mail is
so that leaves in total 6 days until shipment, 2 days pending, 4 days processing, and ETA for delivery is 29.07. in address i want
so just be patient, you will get your device, and also, some users reported that they got their device while order was still in processing
if you want answer about your order, submit a ticket and ask what is the sitaution with your order, is it shipped, or still in processing
dev0lver said:
i have ordered mine on 19.07., then i had 2 days pending shipment on order
on monday 21.07. when i woke up order said processing
yesterday around 19:15 CET i got mail that my order was shipped, and got tracking number to see where my mail is
so that leaves in total 6 days until shipment, 2 days pending, 4 days processing, and ETA for delivery is 29.07. in address i want
so just be patient, you will get your device, and also, some users reported that they got their device while order was still in processing
if you want answer about your order, submit a ticket and ask what is the sitaution with your order, is it shipped, or still in processing
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The issue I have is that DHL are waiting on OnePlus to tell them to deliver it. They've had the initial order submission since last Friday but won't send it until told to. And this is 'Express Delivery' as well...
Apparently my order is being 'expedited' but they don't know how long it'll take so can't give me a delivery date yet
Hope this doesn't come off too much as trolling, but the contrast between what I'm reading here, and my own experience ordering domestically (in China), is comical.
I had the phone in my hands less than 24 hours (22 maybe?) after clicking "buy" on their website.
No invites. Although they do limit buying to Tuesday and Friday mornings @10am, so I had to do the order from work.
One of the handful of benefits of living in China, I suppose...
Sent from my One using XDA Free mobile app
tobin_o said:
Hope this doesn't come off too much as trolling, but the contrast between what I'm reading here, and my own experience ordering domestically (in China), is comical.
I had the phone in my hands less than 24 hours (22 maybe?) after clicking "buy" on their website.
No invites. Although they do limit buying to Tuesday and Friday mornings @10am, so I had to do the order from work.
One of the handful of benefits of living in China, I suppose...
Sent from my One using XDA Free mobile app
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you have just answered to yourself
you live in CHINA, where you can buy that phone normally, we live in rest of the world where we need invite and mail forwarding systems to get the phone delivered to us
because of that you got phone in 1 day
I ordered on a Monday, it didn't say shipped until Tuesday night and it was delivered on Thursday with a signature confirmation with USPS.
I was very happy with the shipping and also with the device
Sent from my One using XDA Premium 4 mobile app
Woot! The phone is getting delivered in a few hours. I reeeeally hope I don't get the yellow screen problem...
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Mine arrived this morning after OP rearranged my delivery. Just need to get a SIM adapter for my nano sim
Sent from my HTC One_M8 using XDA Premium 4 mobile app
VG order process so far
So far my order has been very smooth ... received my invite at around 2pm EST on7/24; ordered at around 9pm EST on 7/24; was in processing until around 9-10pm CA time 7/25 (guessing a little here); left LA at 11pm CA time on 7/25. Shipped Priority Mail, sig. conf. (altho I have heard USPS doesn;t actually get a sig.? .. anybody confirm either way?)
So I have to say VG so far .... and WAYYYY better than the N4 fiasco. I know people have really been down on the invite system, but it does some good things too and it is Ok as I am reasonably patient and have a working phone so it's all good .... cheers
Anybody from Austria?
I bought my on 29.07.2014.
It took one day to come to the state Processing, but till know there has nothing changed.
Should it change to Shipping completed or on some countries it just switch to Completed when it was transfered to the local transfer Business(DHL or Post.at)?

Slickwraps never ships

So I bit the bullet and decided to wrap the Note9 and found that only SlickWraps lets you buy wraps for the sides of the phone. So went ahead and ordered them on the 8th of this month.
At this point the order has not changed status at all. They are also not responding to any customer tickets. Nothing, it's like there's no one home.
I was wondering if anyone else got anything from them, and if you did, how long did it take you to get it?
They are SLOW during their sales. I too bought 3 skins this time during their 70% off sale. The last time I bought during a sale, I didn't receive my items for 3 weeks. I emailed them and like you got nothing for a while. Eventually they did let me know that during and after a site sale their shipping and email response times are longer than usual. Hope this helps.
I should have learned my lesson from last time this big sale happened. My order that was placed on the 8th is still waiting to be arrived at a USPS facility. Label created only. My second order placed the on the 9th still has no shipping label created.
This will be the last time I order from them at all. Sale or no sale. They don't even respond to emails. Small operations. Mom and pop-like operation from the looks of how they're running things. Dbrand is not much better than them in this regard. I think skins are dead to me because of the selling experience as a whole.
roaduardo said:
I should have learned my lesson from last time this big sale happened. My order that was placed on the 8th is still waiting to be arrived at a USPS facility. Label created only. My second order placed the on the 9th still has no shipping label created.
This will be the last time I order from them at all. Sale or no sale. They don't even respond to emails. Small operations. Mom and pop-like operation from the looks of how they're running things. Dbrand is not much better than them in this regard. I think skins are dead to me because of the selling experience as a whole.
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Least you got some movement. I'm still in processing. And I completely agree with you, this makes me never want to buy a skin again.
I should have learned my lesson the first time.
I ordered some during the holiday season and like another user stated took about 3 weeks to get to me. Understandable during the holidays. Now I have placed an order and have not heard anything for over a week.
Last time I order from them. I could care less they are made in the USA. Make them in China and ship them out sooner.
I ordered mine on the 5th of this month and is still processing. I emailed them and 3-4 days later they emailed me back stating that during their sales they get behind but assure me that once my order is complete I will receive a tracking number. Going on 2 weeks already.
Very annoying. Last time I ordered, took 4 days to receive item. I think this will be the last time I order from SW
apatcas said:
So I bit the bullet and decided to wrap the Note9 and found that only SlickWraps lets you buy wraps for the sides of the phone. So went ahead and ordered them on the 8th of this month.
At this point the order has not changed status at all. They are also not responding to any customer tickets. Nothing, it's like there's no one home.
I was wondering if anyone else got anything from them, and if you did, how long did it take you to get it?
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Not in the US so my usual shipping is 2 weeks if I order from them. Currently waiting for 2 orders. First order made March 17. Second order made March 29. Guess what? My March 29 order got tagged as shipped last April 3. March 17 order? Got tagged as shipped last April 17. The problem is I still order from them. Oh well. I'll just have to wait, i guess.
Sent from my SM-N960F using Tapatalk

Question Anyone else's flip 3 delayed?

I ordered a gray and pink 256mb flip 3s on 8/13. A few weeks ago got an email stating a 30 day delay which I read was more that the phones haven't shipped yet and its been 30 days.
My estimated delivery has always been 9/21. Well I just got a new email stating phones are delayed with no new shipping date available. My 9/21 date is now gone from my app and only shows order date of 8/13.
Anyone else get delayed? I kind of wish I got the black and just skinned it to change up colors.
That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.
A 30 day delay could mean the beginning of October (~ 10/8). Typically, they mean business days.
The release was 8/27, so the actual order date only matters for your place in line when they become available. The estimate also relies on every shipment being as large or larger than predicted.
Realistically, I ordered a (whatever) white Note 20 Ultra that looked really nice the whole four times I saw it without a case. One of those times was when taking it to be repaired because the adhesive under the glass magically began to peel and the other was when I sent it in for a trade-in. I got black this time.
I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..
I'm in Egypt. I ordered my phone from Samsung on 15/08 and was supposed to be delivered by the 7th of September. My phone was delayed for a week, then, Samsung decided to ship the phone without the gift leather case and without the 1-year accidental screen damage replacement card.
They sent an email stating that the gifts will be delayed for two weeks, however I received my phone yesterday.
D4rk4 said:
That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.
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California, USA. Maybe has to do with the pink color delayed.
nirurin said:
I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..
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What carrier was offering the free watch?
Update this morning. Order when from customizing to created and cancel button gone. Now 10 minutes later order is now "in process". Might be getting soon?!
And its shipped! Just got notification earlier this evening. Will be here in 2 days. Very excited.
Well...2day via fedex is a bust. "Potentially delayed" and stuck at the local fedex about an hour away...was suppose to arrive yesterday, no new delivery date posted. Samsung did offer an additional 5% off order once it delivers so that is good.
I've had 10 delays from this same fedex in the past, one being a month long fiasco. So I am not expecting my flip 3's anytime soon.
Worst case scenario I will just pick up the black flips at best buy or tmobile next week and call it a day.
I picked up the black one in store.

Question Has anybody received or know the status of the special edition preorder red black version of the Ultra?

Do we have to wait longer? If anybody has received or at least had an update on their order please let us know. Thanks.
johnciaccio said:
Do we have to wait longer? If anybody has received or at least had an update on their order please let us know. Thanks.
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I've been lurking for a while now in this forum, reddit, and twitter and haven't seen anyone mention any movement on the custom colors yet. "Processing" or "Customizing" seems to be where everyone is at right now with a huge chunk of folks with a March 8th, 9th, or 10th delivery date.
With the standard colors shipping and being delivered 4-5 days early for some, I'm a bit surprised and concerned that not even a label has been created yet... for anyone. I think a month is enough time for a custom color and will decide on whether i want to accept the package or refuse depending on Samsung meeting my delivery date (March 8th).
Anyhow, we'll see. I ordered Graphite 256GB on February 9th, but later in the evening due to Samsung making the Pixel 6 pre-order look like a cakewalk.
My order has always said The 8th and says customizing sense the day I ordered it.
johnciaccio said:
My order has always said The 8th and says customizing sense the day I ordered it.
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same here. the only updates i've seen regarding custom dates is some orders getting pushed back. mine has yet to have that happen, but i wouldn't be surprised if it did considering the way this launch started. at that point, i'm out.
Mine said march 8 until Saturday. Got an email Saturday that said it was delayed and that I would get an email with an estimated delivery date when the date was available
shango22 said:
Mine said march 8 until Saturday. Got an email Saturday that said it was delayed and that I would get an email with an estimated delivery date when the date was available
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My friend got the same email.
Guyinlaca said:
My friend got the same email.
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interestingly enough the app still says march 8 delivery. Doubt it's correct given I got the email. However, I'm hoping it's wrong. Samsung has a history of having random ship dates in random places on preorders so neither result would surprise me
Graphite S22 Ultra here, Europe. Ordered a few hours after it was available. I had the delivery scheduled for March 3, contacted support on March 2 since it was still "Undergoing Customization". The day after it was shipped, will be in my hands tomorrow morning (March 7).
Just received an email my order has been delayed. Somehow not surprised.
Red 256GB already delivered in Frankfurt (am Main) in Germany. According to Samsung Chat Support, I will receive my 512GB Red one by the end of this week. Agent said that we can all ignore what the order page says because they skipped some processes to deliver faster and the system does not receive the data it would normally get to show you the actual status.
buddy66 said:
Red 256GB already delivered in Frankfurt (am Main) in Germany. According to Samsung Chat Support, I will receive mine 512GB Red one by the end of this week. Agent said that we can all ignore what the order page says because they skipped some processes to deliver faster and the system does not receive the data it would normally get to show you the actual status.
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So no tracking?
johnciaccio said:
So no tracking?
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Nothing at all. I checked last week, they told me both phones will be shipped on 10.03 (Red Ultra & Violet S22). Now an agent told me that only S22 Violet is ready and the other phone is not. I guess you cannot really extract the right information out of them when they are in such a delivery chaos. The only sure thing is the delivery mail from DHL, which has not reached my postbox yet
Where is everyone one from? I am in Florida. USA. Wonder where it is shipped from and how.
Still nothing. No date since the email that the order will be delayed.
Blue - 256 - USA,MEM
USA Graphite 512GB version, still says April 8th
Graphite 256gb finally shipped will be here on 3/11. Got an email saying it was delayed on 3/5. Then a few days later it changed from customizing to processing. Mine is shipping from Irving, TX. USA
I had pre-ordered the Graphite 512GB and Red 256GB on the 09/02, the Red version was on Customisation Complete until yesterday, while the Graphite version got delivered yesterday. They both had the 10th of March as delivery date since the moment I pre-ordered.
Just received an email stating it would be shipped out the 21st now. At least it's a date.
Nghtmare said:
I had pre-ordered the Graphite 512GB and Red 256GB on the 09/02, the Red version was on Customisation Complete until yesterday, while the Graphite version got delivered yesterday. They both had the 10th of March as delivery date since the moment I pre-ordered.
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They could send your cancelled red order to me. Received 2 more notices that my order has been delayed over 30 days now.
Never going to preorder anything special from Samsung again. The phones where available at Amazon next day delivery as soon as released and available at every retailer.
Terrible way to treat repeat customers. Last 2 phones where purchased direct from them and delivered quickly.
Im in Canada and ordered a red 1TB, my update has said "on the way" since last week.
Reached out to samsung via chat andTwitter and they are useless. Its pretty pathetic it takes this long to get a phone out to customers, makes them look like clowns. Im not even sure i will keep it lol..once you go Fold its hard to go back

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