Nexus 5 on 3 UK with Home Signal Box - Nexus 5 Q&A, Help & Troubleshooting

Received my 32GB Nexus 5 the other day and thought it was broke as I wasn't getting any mobile data in the house at all.
I've finally worked out that this seems to be an issue with the Home Signal Box that plugs into my broadband connection as I need one due to having no signal at all downstairs and a very weak signal upstairs.
The Nexus 5 connects to the box fine and I get full signal but no H on phone at all. If I want data I have to switch wifi on.
This is the only time I've ever seen this and i've tried my sim card in quite a few phones and in every other phone apart from this Nexus 5 I get both calls and data fine.
Does anyone else have both a Nexus 5 and Home Signal box and getting this issue?

chipxtreme said:
Received my 32GB Nexus 5 the other day and thought it was broke as I wasn't getting any mobile data in the house at all.
I've finally worked out that this seems to be an issue with the Home Signal Box that plugs into my broadband connection as I need one due to having no signal at all downstairs and a very weak signal upstairs.
The Nexus 5 connects to the box fine and I get full signal but no H on phone at all. If I want data I have to switch wifi on.
This is the only time I've ever seen this and i've tried my sim card in quite a few phones and in every other phone apart from this Nexus 5 I get both calls and data fine.
Does anyone else have both a Nexus 5 and Home Signal box and getting this issue?
Click to expand...
Click to collapse
I had a similar problem with my iPhone 5. Data didn't work without Wi-Fi or at best, was patchy. Three even specify on their site that Wi-Fi should still be used for data.

I have noticed the exact same behaviour on my Nexus 5 with the Home Signal box. My Nexus 4 (now used by my wife), daughter's Samsung S4 and son's Sony Xperia Z all work with voice and data.
There is another symptom of the Nexus 5 and Home Signal box I have just noticed, it's killing my battery! The Phone application is continuously causing a wakelock when the Nexus 5 is connected to the Home Signal box, if I unplug the Home Signal the wakelock stops and battery lasts a lot longer.
Hope Three are aware of this and can provide a fix.

I left a message on the 3 facebook site and their response was just to switch my wifi on when I'm in house. Well I do that whenever I intend to use any amount of data but when my phone is just sat there waiting for something to do i'd prefer it to be only using battery on phone signal and not wireless as well.

I've devised a workaround using Tasker to switch on Wi-Fi and switch off Mobile Data while at home and vice versa when I leave. Battery life is back to normal. Phone app isn't even showing on battery usage screen and having Wi-Fi on all the time I'm at home isn't using as much battery as the Phone app was with Mobile Data on even though there was no data connection. I think the problem is that the Home Signal box is not allowing the phone to establish a data connection and the Phone app continuously keeps trying thus running the battery down. I'll work with this for now but I do hope Three come up with a fix.

My Nexus 5 arrived today, seems to be working happily with our Home Signal box. Weird. Potential defect or something?

chipxtreme said:
I left a message on the 3 facebook site and their response was just to switch my wifi on when I'm in house. Well I do that whenever I intend to use any amount of data but when my phone is just sat there waiting for something to do i'd prefer it to be only using battery on phone signal and not wireless as well.
Click to expand...
Click to collapse
So you turn your mobile data off in the house too? Because the WiFi battery use replaces the mobile data battery use... and should actually use less.
Voice Radio uses batttery, then mobile data uses further battery on top of that. So unless you're turning off mobile data completely, you should find that WiFi on all the time is a better solution.
This isn't really relevant to the thread though, so sorry about that.

chipxtreme said:
Received my 32GB Nexus 5 the other day and thought it was broke as I wasn't getting any mobile data in the house at all.
I've finally worked out that this seems to be an issue with the Home Signal Box that plugs into my broadband connection as I need one due to having no signal at all downstairs and a very weak signal upstairs.
The Nexus 5 connects to the box fine and I get full signal but no H on phone at all. If I want data I have to switch wifi on.
This is the only time I've ever seen this and i've tried my sim card in quite a few phones and in every other phone apart from this Nexus 5 I get both calls and data fine.
Does anyone else have both a Nexus 5 and Home Signal box and getting this issue?
Click to expand...
Click to collapse
I'm having the same issue with a white Nexus 5, Baseband version M8974A-1.0.25.0.17 and the 3UK black home signal box.
Feels like that whilst 'Data enabled' is ticked in 'Mobile network settings', the phone keeps reattempting the data connection, even though i have WiFi enabled.. ??
The same SIM does NOT have any issue in my GalaxyNexus.
1st and 3rd line tech support at 3UK have confirmed that data is getting though the SIM thus the handset itself is seemingly the issue. 3UK are recommending that I take this up with Google...

Same problem here, N5 + Black Home Signal = No data. Works fine on my other phones and iPad. Also when used with a Vodafone Sure Signal my Nexus gets data fine.
esskayy said:
I had a similar problem with my iPhone 5. Data didn't work without Wi-Fi or at best, was patchy. Three even specify on their site that Wi-Fi should still be used for data.
Click to expand...
Click to collapse
Means no mms though.
rootSU said:
So you turn your mobile data off in the house too? Because the WiFi battery use replaces the mobile data battery use... and should actually use less.
Click to expand...
Click to collapse
Wifi uses much more power than data.
awilson3000 said:
I'm having the same issue with a white Nexus 5, Baseband version M8974A-1.0.25.0.17 and the 3UK black home signal box.
Feels like that whilst 'Data enabled' is ticked in 'Mobile network settings', the phone keeps reattempting the data connection, even though i have WiFi enabled.. ??
The same SIM does NOT have any issue in my GalaxyNexus.
1st and 3rd line tech support at 3UK have confirmed that data is getting though the SIM thus the handset itself is seemingly the issue. 3UK are recommending that I take this up with Google...
Click to expand...
Click to collapse
£5 says they're lying.

noodles2k said:
Wifi uses much more power than data.
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Click to collapse
This is not usually the case (edit: In my experience). Unless the Nexus 5 has some special radio hardware I am not yet aware of? The additional fluctuation in signal strength makes that even less true IMO
There are arguments on both sides of the fence if you google it, but I sit on the "WiFi is better" side.

rootSU said:
This is not usually the case (edit: In my experience). Unless the Nexus 5 has some special radio hardware I am not yet aware of? The additional fluctuation in signal strength makes that even less true IMO
There are arguments on both sides of the fence if you google it, but I sit on the "WiFi is better" side.
Click to expand...
Click to collapse
Just install JuiceDefender and it sorts this out for you, or seems to for me anyway. It disables data if you have a wifi connection i.e. whilst you are in the house. Upshot is good battery life and I don't need to do anything to the phone - juicedefender does it for you.

rootSU said:
This is not usually the case (edit: In my experience). Unless the Nexus 5 has some special radio hardware I am not yet aware of? The additional fluctuation in signal strength makes that even less true IMO
There are arguments on both sides of the fence if you google it, but I sit on the "WiFi is better" side.
Click to expand...
Click to collapse
Sorry, I didn't mean that as a generalisation. When using femtocells for data my battery lasts longer than with wifi.

noodles2k said:
Sorry, I didn't mean that as a generalisation. When using femtocells for data my battery lasts longer than with wifi.
Click to expand...
Click to collapse
Ah ok. I stand corrected. I have no experience of that. I took your comment generally

Has anyone spoken to Three about this since?
This is very annoying.

I just sent my Nexus 5 back and got a Note 3, I'd prefer the Nexus 5 though. If its fixed I might get another one. My home signal box hasn't worked since yesterday either so no signal in my house

Seems to be fixed now. I am now getting a data connection through my Home Signal box. I have not changed anything on my Nexus 5 so can only assume that Three have made some change in the background to how the Home Signal works with the Nexus 5.

Related

[Q] Data Drops?

Anyone else experience data drops recently? I would say maybe a week, two weeks ago at most it started happening.
Before that I had a solid data connection, it was edge to 4g, but it retained it's connection well.
Now for example if I'm driving to work, 25% or more of the drive in random spots I have bars, sometimes full bars, but NO data at all.
This was not like this when I first got the phone, but is becoming more frequent now.
Am I the only one?
I have very similar issue or if not than its probably same issue, ever since two days ago its been happening so often. When the phone goes to sleep when you wake it up its always searching so when u try to make phone call it'll say not registered to a network.
Sent from my SGH-T959V using XDA App
I cant even really use things like slacker radio or pandora anymore because it drops data so often.
Possible solution?
I'm helping a friend with a similar issue.
I myself have an htc evo, and under settings/networks/mobile data, there's a toggle settings called enabled always on mobile data. This setting maintains the data connection even when the phone is asleep. Without this, after ~5 min, push email no longer works, nor does anything else that use data.
Now, I only had a chance to use the S 4G for a few hours about a week ago when I set the thing up for him. I can't remember if there was such a setting under networks or not.
For those of you who have the phone handy, or are familiar with it, can you advise what samsung calls this function, and where it's located in the menu structure?
Thanks!!
I couldnt find any setting similar to the one you're referring to, just data while roaming which is enabled.
The main thing I find odd, is the phone only started doing it recently.. it performed great and always had data before.
Not to sound like a have a tin foil hat on.. but it's only started happening after the merger was getting announced. Could just be a coincidence, but odd timing nonetheless.
Do you have wifi enabled?
Since he's got wifi in his house, I left that on for better battery life as opposed to using tmobile data. I wonder if there's a handoff issue when he leaves.
If you're using wifi, try turning that off and keeping it off.
Yes.. I never have wifi enabled.. I'm talking about driving to work.. I have an hour drive.
Before I had solid data, it was edge or 4g, but regardless data 100%..
Now have I have data maybe 25% of the drive.
I've changed nothing. T-mobile has changed.
Oh this is frustrating indeed! What geographic area are you in? My friend is in chicago.
Does the data drop and reconnect, or stays dropped?
Bay area California..
Like I said, 3 weeks ago.. ZERO issues, constant connection, no drops, no problems.
Yet 1-2 weeks ago.. constant drops all the time, no data at all.. if i stream radio it will drop data completely so actually kill the connection with my radio stream.. becomes extremely obnoxious since it's very frequent.
This NEVER happened before.
It reconnects but takes oddly long.. for example, normal data reconnect from a sleep is maybe 15-20seconds.. this is more like 5-10 minutes.
I *WONDER*.... with the evo's wimax (4g) settings, there's a number of parameters that can be adjusted as far as signal quality (SNR), time outs, min signal strength required for connection, etc..
Maybe you travel through a questionable signal area, and it has a hard time re-establishing connection while in motion... On the evo, we get into that menu by ##3282# from the dialer. There's gotta be a similar menu for tmobile's 4g.
i know SGS tools allows you to switch between auto, GSM, WCDMA bands on the fly. This may help you in your problem if you want the phone to stay in 4G mode or not. the phone generally has a problem with Death-Grip users and the weak antenna.
The phone was working great week ago this started to happen i thought this had something to do with my phone being rooted but i have another friend with exact same issue and his phone is not rooted. If u put ur phone to GSM only than ur not going to have the isuue but you'll be on EDGE connection at all time.
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Well I think the main point that's being over looked, is when i purchased the phone, i did not have this issue, at all, ever.
So well over a month or more with ZERO issues, now all of a sudden I have the issues.. I've changed nothing, i rooted and modded the phone day #1.
I am with you. My wife and I both have this phone. It had been working great and and then all of a sudden, about 2 weeks ago, we are having nothing but problems with our data connections. We live in the Seattle area.
Has anyone contacted t mobile to ask about data problems? They don't have the most reliable network.
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It could be a throttled down data stream. Do you unlimited Data plan?
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I to am having the exact same issue in downtown chicago. I have contacted Tmo and gone through all of their troubleshooting steps. They even replaced my phone last week and I still get data and cell drops. When I called back they were going to dispatch a tech to the area to determine of there was an issue with a tower, but I don't expect anything to come from it. My problem started about 3-4 weeks ago. The only thing that helped a little was to switch the wireless network from WCDMA/GSM tp GSM only. You are confined to Edge for data, but the data seems more reliable. I am wondering if their towers are reaching capacity and therefore we are seeing drops???
I don't have that issue at all. It work just like when I first got the phone...
We here in oldsmar fl had a really bad data drop last sunday that we couldnt make or receive any phone calls but data and texting was workin. I called t-mobile n they couldnt detect any outage in this area n they had me troubleshoot all of my phones (3 of them) n nothing worked after about an hour of being on the phone with them I decided to drive about two miles away n I was able to make phone calls! ...by monday everything was fixed in my area but now im seeing weird stuff on the phone signals like when I make a phone call n I hang up I see the edge icon on the phone n then about 5 secs later it goes back to the 4g icon...that didnt used to happen before...I've even seen the G icon which ive never seen before in this phone since I got it...what the hell is going on with t-mobile towers? R they slacking? or maybe doing some kinda preparations to convert to ATT signals? Just my thoughts...
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I'm having issues too and its making me sofaking mad! I don't even use a gig of data and I'm on edge for half my billing cycle ... Phone is great but I think it's the sh!t service T-Mobile gives to their customers ... at this rate you all may see me on the Nexus S 4G real soon... I've had 2 issues with T-Mobile so far in less than a month... I don't think its the phone...
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Constant network issues

I am on my 3rd device in 3 days. First one was rooted, second one was not. This current one is also not rooted as well.
Unless I am very unlucky, I am going to assume there is a definite issue with the network configuration on this device. Status says I have 3 bars of 4G coverage, however I cannot connect to the internet at all.
Network Signal Info says I am on UMTS with a -93DBM, data is connected. However nothing will load. If I put the phone into airplane mode and then turn airplane mode off the networking comes back online. Speeds are slow though, barely able to perform basic mobile web browsing and watching youtube and such isnt possible. Too slow an too long to buffer.
This doesn't only happen at my house, it happens in other areas as well but it does happen constantly at home. I a not a heavy data user on my account, 1-2GB monthly, so Tmo says they arent throttling me. They have replaced the SIM every time with the devices as well.
Suggestions? If I cannot figure this out soon I am going to cancel my service as I cannot pay for a service and phone that just doesnt work. Tmo seems stumped. They just keep replacing phones since I am within my 14 day return/exchange period.
However, 3 devices all having the same issues sure seems to either prove the phone has an issue, or m general area of Tmo service.
I live in downtown Tempe, AZ.
Your wifi works?
I have the same issue in my house... I have a weak signal and 4g drops down to 2g which is terrible.... 4g downloads are 3Mbps, but uploads are under 100kps
I changed the network mode to wcdma only which helps significantly. 4g drops, but quickly returns...
Give it a try...
I'm having the same issue here in Orlando. I've had 2 phones now (first one was just a bad unit) and both have had horrible network connectivity and reception. I take my SIM card out and put it in my 2 year old MT3G and it gets perfect reception and fast data transfers while the G2x is choking on network transfers.
Go complain here in LG forum. This is software issue.
http://www.lgforum.com/forum/boards/general/lg/topics/g2x-wifi-problems
have full bars but cant download anything. just sits at waiting for data connection.
We really need a baseband modem that works better. My bars goes to zero then to edge and then to 3g constantly. Any time it switches between the connections then the the bars goes to zero and it says there is no conection. Also noticed that 3g connection fluctuates very bad while doing a speed test.
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ceroglu said:
We really need a baseband modem that works better. My bars goes to zero then to edge and then to 3g constantly. Any time it switches between the connections then the the bars goes to zero and it says there is no conection. Also noticed that 3g connection fluctuates very bad while doing a speed test.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
How are you getting 3g? Unless you meant to say 4g?
himmelhauk said:
How are you getting 3g? Unless you meant to say 4g?
Click to expand...
Click to collapse
T-mobile only has 3g connection avaliable where I live, of course it says 4g on the phone but in reality it is only 3g.
ngerasimatos said:
I am on my 3rd device in 3 days. First one was rooted, second one was not. This current one is also not rooted as well.
Unless I am very unlucky, I am going to assume there is a definite issue with the network configuration on this device. Status says I have 3 bars of 4G coverage, however I cannot connect to the internet at all.
Network Signal Info says I am on UMTS with a -93DBM, data is connected. However nothing will load. If I put the phone into airplane mode and then turn airplane mode off the networking comes back online. Speeds are slow though, barely able to perform basic mobile web browsing and watching youtube and such isnt possible. Too slow an too long to buffer.
This doesn't only happen at my house, it happens in other areas as well but it does happen constantly at home. I a not a heavy data user on my account, 1-2GB monthly, so Tmo says they arent throttling me. They have replaced the SIM every time with the devices as well.
Suggestions? If I cannot figure this out soon I am going to cancel my service as I cannot pay for a service and phone that just doesnt work. Tmo seems stumped. They just keep replacing phones since I am within my 14 day return/exchange period.
However, 3 devices all having the same issues sure seems to either prove the phone has an issue, or m general area of Tmo service.
I live in downtown Tempe, AZ.
Click to expand...
Click to collapse
I wonder if there is an issue with our network in Arizona?? I live in Chandler, and work in Scottsdale. my data times out ALLL THE TIME. Both here at home, and at work. Same with my text messaging. Literally, I do exactly what you do with the "airplane" mode. That's the only way to get my data and text working again (besides restarting).
Here are the issues I posted in the LG Forum:
http://www.lgforum.com/forum/boards/carriers/t-mobile/topics/few-issues-with-g2x#26861
(first issue posted is what you are talking about)
I dont think this is a regional issue. Downtown Minneapolis here, and I cant get it to stay on wifi or Edge/4g for more than a few minutes at a time. G1 has no trouble and shows strong 3g while my sisters mt4g shows full 4g. 4g/E symbol just flickers on my g2x leaving me with no connection. I can connect to wifi fine, but even with wifi sleep set to never it still disconnects every few minutes, and has to be toggled on/off to reconnect. Until toggling it just sits flickering 4g/E with no data connection.
I've never seen my Evo drop a E/4g/wifi connection and struggle to reconnect once in the year I've had it. My g2x does it almost every time I pick it up.
Did you try going into Mobile Networks in Settings and changing the mode to WCDA Preferred or something? That'll stop the flip flopping. That's what I have it on and that's what the phone came with out of the box.Also try Auto in that menu.

Please help!!! On 3rd Nexus 5, having same issues. Phone support is abysmal :(

I am having ongoing issues with the wifi on my Nexus 5. To the point I've received my 3rd one from RMA, but still have the exact same issue. At first I thought it may have been a hardware issue with the phone, so I RMA'd it. When I got my second and had the same problem, I started to not think it was a physical defect with the phone. The odds of getting two phones with the same issues would be astronomical. Now, on my 3rd, and still have the same issue. Every time I try calling and speak to phone service reps, they really don't know anything, and based on the questions they ask, or troubleshooting steps they suggest, lead me to believe they don't even understand the issue I'm trying to explain.
The wifi on my phone seems to "freeze", or stop working, stop scanning, something throughout the day. My day starts with my phone connected to my home wifi network. I leave for work, and I can watch my phone picking up random wifi signals on my drive. I get to work, and it picks up 8 wifi networks. None of which I've connected to. When I leave work 8 hours later, my phone is no longer picking up wifi signals, and won't scan for new ones. I get home, and it still says the 8 networks from work are in range, even though I'm miles away.
This is how my wifi list should look sitting in my living room. It has my network that it is connected to, as well as it picks up 4 of my neighbors networks.
This is how it looks sitting in my living room after getting home from work. Those are the 8 work wifi networks, which are miles away. It still says they're in range. You can see the last one cut off on the bottom, is my home one that says it's out of range.
I can hit the 3 dot option button, and choose "Scan", and it won't rescan. If the only issue was that it didn't pick up my network, I could see it possibly being an issue with my home network. But the fact that it still shows 8 networks that are out of range, as well as the fact it won't detect any network, mine or my neighbors, kind of rules out that it's an issue with my network.
Turning wifi on and off won't fix it. However, power cycling the phone will, or if I toggle airplane mode. But I shouldn't have to do that every day when I come home.
With my most recent Nexus 5, when I took it out of the box I didn't do a single thing to it, aside from turn it on, and manually put in the info to connect to my home network. Not a single app was downloaded, just to rule out it wasn't something I was installing on the phone. I absolutely love the Nexus 5, it's probably the best phone I've owned. But I am at my wits end with this issue.
Its probably not an actual fix, but I was having the same problems with mine, and I hate sending stuff back and play the waiting game over and over. So I got pissed off with wifi and just left it on LTE for a week or so and went back to wifi just to check up on the issue and it was gone.
Its been almost 3 weeks now and no problem, everything is working perfectly fine. LTE draining my battery was a pain thou but it paid off in the end somehow.
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I'd be happy with just about any fix, as long as it fixes the issue. LTE draining my battery wouldn't be an issue, I'd be more worried about my data. While I have "unlimited" data from AT&T, I get throttled after 5GB. Since I stream large amounts of music, I can blow through that rather fast. So I try to keep my phone connected to wifi as much as possible. But it definitely is something to suck up and try if I don't get a better solution. I have this cross posted just about everywhere I could think of.

Poor Wifi Issues?

Hey gang,
Any Note 5 owners experiencing any wifi connectivity issues? I've found that the connection becomes completely unresponsive if I lose a single bar of wireless signal, and even during regular usage with full signal, the wifi connection will just drop off and reconnect back to the access point. I took a Galaxy Note 2, a Nexus 6, and the Note 5 to one of the spots where 1 bar drops, the Note 2 and Nexus 6 have no issues and still get 120Mbit on Speedtest. The Note 5 just times out until I get the signal back up to full strength.
I've made sure Smart Network Switch is disabled, and I don't see anything to disable any Wifi optimizations so I'm guessing that isn't an option anymore.
Regards,
--Henry
I haven't had any issues with my note 5 so far... have you tried rebooting the router? Every week or two I have to do that with my router cuz of weird stuff like that.
dandroid7 said:
I haven't had any issues with my note 5 so far... have you tried rebooting the router? Every week or two I have to do that with my router cuz of weird stuff like that.
Click to expand...
Click to collapse
Unfortunately a router reboot does nothing, and I had a feeling it would do nothing since all the other devices are on wireless perfectly fine. Only the Note 5 has issues.
The router isn't a slouch either, it's an Asus RT-N66U so it's not some kind of cheapy wireless router
Bummer...
Yup major issues thought it was just me
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WiFi issues here with an Asus router as well. My Nexus 6, Note 4, S6, and G3 are fine on 2.4ghz / 5ghz but my Note 5 seems sluggish on either speed and eventually drops out entirely until I cycle the WiFi connection
Sent from my SM-N920T
You would think that with Samsung being the reputable company they are, they would ensure their devices weren't plagued by these issues.
I'm on the fence about returning the note 5, the wifi drops out so much that I'm not going to settle with paying a big chunk of change just to have a faulty device.
Haven't seen any WiFi drops here. I rely on WiFi Calling while at the office and it held stable both Friday and today. Browsing seemed fine too.
I'm having the same issue. The connection doesn't drop, just becomes unresponsive. I have to toggle it to get it back.
Unfortunately, just because they're the same model does not mean the exact same parts were used to make them.
It may be that some phones were built with a router from a bad batch/supplier, while other sm920t are without the fault.
It may be worth a shot to do a warranty replacement. You can do it as many times as you need to get a properly working device, even. I dont think theres a charge, and if it is it's negligible. If you're the type to think you shouldnt have to pay for their mistake (like me...) you could probably convince customer service to credit the fee. Just remember to be nice... customer service is a crappy job, so you'd be surprised how far they'll go to help the people whom brighten up their day :-]
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somewhereslowly said:
Unfortunately, just because they're the same model does not mean the exact same parts were used to make them.
It may be that some phones were built with a router from a bad batch/supplier, while other sm920t are without the fault.
It may be worth a shot to do a warranty replacement. You can do it as many times as you need to get a properly working device, even. I dont think theres a charge, and if it is it's negligible. If you're the type to think you shouldnt have to pay for their mistake (like me...) you could probably convince customer service to credit the fee. Just remember to be nice... customer service is a crappy job, so you'd be surprised how far they'll go to help the people whom brighten up their day :-]
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Click to expand...
Click to collapse
T-Mobile charges shipping on warranty swaps, which is usually around $6.95.
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I had gotten a replacement today, and it has the exact same Wifi connectivity issues. New device cannot maintain a stable connection. Even my old, crappy Galaxy S2X is able to hold a connection better than the Note 5.
It's really sad, I had high hopes for this device but it seems like Samsung completely dropped the ball on this one. Looks like I'm returning it and looking for an alternative.
I am connected at home and office - i do not experience any issues. I have terrible cell reception at my desk which is why I use the WIFI
HankChill said:
I had gotten a replacement today, and it has the exact same Wifi connectivity issues. New device cannot maintain a stable connection. Even my old, crappy Galaxy S2X is able to hold a connection better than the Note 5.
It's really sad, I had high hopes for this device but it seems like Samsung completely dropped the ball on this one. Looks like I'm returning it and looking for an alternative.
Click to expand...
Click to collapse
I dunno bud... my WiFi speeds are remarkably fast. I only pay for 75down/75up.
My WiFi seems to be working ok... I pay for 100 mbps down and 10 mbps up...
My wifi problems seem to have disappeared for now.
drbveb88 said:
I dunno bud... my WiFi speeds are remarkably fast. I only pay for 75down/75up.
Click to expand...
Click to collapse
Oh it's not that it's not fast -- it's extremely fast! The problem is that the wifi constantly drops, even in the same room as the router, the wifi drops connection and then reconnects, interrupting anything that I was currently doing.
Hmmm, that's no good. I haven't had that issue with the note 5. if I did have that issue, I would try to turn airplane mode on, shut down the phone and boot to stock recovery, wipe cache, reboot, turn wifi on and see if that helps - not saying it will, but if it isn't working right to begin with, it isn't going to make it any worse.
Just a thought...
Additionally, I have had that problem periodically ( not with the note 5 cut its only a few days old), though it usually affects multiple devices, not just one device at my house. When it happens, even rebooting the router and modem doesn't always help. There have been a few times that I have called my cable provider and they "re provisioned" the modem while I was on the phone with them. After that, the problem seemed to go away for many months. The issue was actually the cable modem, not my router.
I posted in the generic Note 5 thread on wifi issues. Im having the similar problems maintaining a stable connection on both work and home networks. Home 5ghz N wpa2 psk, work 5ghz N eap-fast/peap, and work hotspot 2.4ghz open. All networks exibit the same behavior, the note has trouble initially connecting, where it try and drops several times. A bit later it will show the popup that it connected to network name. Any queries seem to be extremely slow or time out. I have manually set my DNS servers to googles with no change in behavior. Wireless calling effectively doesn't work while this is going on. Im going to get a replacement phone tomorrow, but this seems more like a software or driver issue. My nexus 6 had no issues connecting to these networks. My note 4 did exibit connection stability problems on my home network, even though the AP is barely 15 feet away. Im heading to my Aptment in texas this weekend, I have ubiquti AC wireless APs set up there, will see if AC connectivity is at least solid.
Asus routers tend to not play nicely with Samsung devices unfortunately, I have an asus router as well and I have had multiple samsung devices that are unable to maintain a stable connection as well. Something that I have done to make it less annoying is turn off wifi power saving mode. If you don't know how open your dialer and dial *#0011# then go to wifi at the top right. Usually helps the issue. Also I only have my samsung devices connect to my 2.4ghz network instead of the 5ghz.

Poor signal strength

Just received my Xperia 5 II. I'm enjoying it so far but unfortunately one of the most basic requirements is letting it down, 4G signal strength. I'm on Vodafone and using the SIM in my Mate20 Pro I can gain full bars. However using the same SIM in this phone I barely get one bar with the status showing around 105 - 115 dBm. Out of curiousity I switched to GSM using the test menu and it dropped to 85 dBm. Anyone experiencing similar?
Thanks.
Bugsy46 said:
Just received my Xperia 5 II. I'm enjoying it so far but unfortunately one of the most basic requirements is letting it down, 4G signal strength. I'm on Vodafone and using the SIM in my Mate20 Pro I can gain full bars. However using the same SIM in this phone I barely get one bar with the status showing around 105 - 115 dBm. Out of curiousity I switched to GSM using the test menu and it dropped to 85 dBm. Anyone experiencing similar?
Thanks.
Click to expand...
Click to collapse
Hi!! I have the terminal for about 1 week. I have the same problem. I have Vodafone Spain. I think it is a software problem because I have compared with a Realme x2Pro and the indicator is very good, the values ​​are similar in Xperia. So I think it is an OS problem. Without any coverage bars, the phone makes calls without problems. They are not cut or similar.
That's good to hear thanks! Hopefully Sony can be made aware of this and provide a software update! As I type this it's sat between 0 and 1 bar
Do you have Vodafone ROM? Flashing an original Sony ROM may fix the problem. Can be?
It's pretty much out of the box and updated to the latest software. Interestingly my H+ speed is twice as fast as my 4G speed!
I've just logged in to create a thread about this problem, and I see that I'm not the only one experiencing it. It's really frustrating, my previous device (essential) in the same spot with the same sim card, can achieve 3(!) times faster download speed
Sent from my XQ-AS52 using Tapatalk
Same problem here with wifi and 3g (h).
Waiting fix for this issue..
I want to think that it is a software problem. Seeing that there are many people with the same problem, I do not think that all the devices are bad.
Unless the issue is due to hardware by design. They might've opted for a cheaper antenna system that doesn't get enough signal. In that case we're screwed.
I read quite a few posts regarding the X1ii having the same issue, that doesn't give me much hope! Thankfully I'm in the 14 day return period so I will keep an eye on this thread and also the signal when I'm in the car etc.
I am experiencing the exact same issues on 4G LTE here in canada. And I don't understand what's going on because apart from my home going outside and using data exclusively I'm getting full speeds 4G plus no problem. However certain times of the day primarily during the evening I do have hiccups where I have dropped connection and it takes a while for the phone to just do its thing and then get to have the internet back. With regard to the low signal yeah I'm getting full service my phone calls are working properly text messages are sending but I'm only getting one to two or even zero bars on 4G LTE.
This is all on my brand new Sony Xperia 5 mark ii. I'm hoping the update to Android 11 or a couple of security patches down the line or lifespan of this device will fix this issue. But I'm going to try not to concern myself with it as of yet because again the one place I thought I wouldn't be able to get anything which is my use of the phone outside in public I was able to get full if not better service than anything I did at home. And at home it's not that bad either it's just one point in time the signal will cut off and drop.
thepersona said:
I am experiencing the exact same issues on 4G LTE here in canada. And I don't understand what's going on because apart from my home going outside and using data exclusively I'm getting full speeds 4G plus no problem. However certain times of the day primarily during the evening I do have hiccups where I have dropped connection and it takes a while for the phone to just do its thing and then get to have the internet back. With regard to the low signal yeah I'm getting full service my phone calls are working properly text messages are sending but I'm only getting one to two or even zero bars on 4G LTE.
This is all on my brand new Sony Xperia 5 mark ii. I'm hoping the update to Android 11 or a couple of security patches down the line or lifespan of this device will fix this issue. But I'm going to try not to concern myself with it as of yet because again the one place I thought I wouldn't be able to get anything which is my use of the phone outside in public I was able to get full if not better service than anything I did at home. And at home it's not that bad either it's just one point in time the signal will cut off and drop.
Click to expand...
Click to collapse
You have said it. He receives calls correctly and works perfectly. So I think it is a software bug. It does not mark the coverage well. The values ​​are similar on other devices. At least in my case.
The speeds I tested personally have huge differences, so at least for me, there is a significant difference
Sent from my XQ-AS52 using Tapatalk
Befree197 said:
You have said it. He receives calls correctly and works perfectly. So I think it is a software bug. It does not mark the coverage well. The values ​​are similar on other devices. At least in my case.
Click to expand...
Click to collapse
I am really hoping that it's a software bug and nothing more. Hopefully it will get addressed. it was interesting going into my local Telus having neither of the representatives in store know what VOLTE was. I was baffled I figured people that work there would have an idea of the services involved or bundled with what they're offering LOL but I think I'm better off dealing with tech support hahaha
I was browsing the XP 5 M2 forums here with the intend to import this phone to India as it seemed an excellent buy. Now after seeing the poor signal issue, I have my concerns. However, you can try doing the following and report back
1. Check "mobile network standby" usage under the battery settings. If the signal actually is too low, this value should be in high percentages -maybe above 10% of the overall battery consumption.
2. Download and install GSAM/BBS battery monitor app and check the standby drain per hour on 4G/LTE, keeping the phone idle overnight or not use it for an hour during day time. Ideally it should be less than 1-1.5%/hr during the day on idle and overnight should be less than 1.0%/hr on LTE. If this is the case, its only the signal bars and a software issue. Avoid measuring on WIFI as the drain is usually much less on wifi anyways.
3. Download and install 'Network Cell Info" (https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite) and check the actual strength with different phones at the same spot and same time. Cellphones do switch towers frequently even at the same spot. This app will give detailed info on the signal strength and towers (if your telco provides). It will also show where the towers are located approximately and you can compare phones on how they stack up in a similar setting.
4. Force 4g/LTE mode only under network preferences (if available). Check the dBm and ASU levels in this mode and see if it's any different from 5G/4G mode.
If the standby drain is low and the phone lasts a day or more on normal usage, then no need of worry, its the signal bars that are showing wrong. I'd like to hear back from you all as my purchase decision will be based on your feedback on standby drain.
Ah, finally the same issues as I am experiencing. I also have only one or sometimes zero bars. The people I call also tell me connection is bad. Sounds drop, we can't talk simultaneously and so on. Sometimes I can't even internet with wifi. I also hear people on the phone that sounds drop.
I don't feel comfortable about all the suggestions to enable or disable stuff in the default settings, set preferred network to only 4g or disables 5g;
1- I tried this but doesn't make a difference
2- This should work out of the box. I have several phones (samsung, Iphone, Oneplus) and none of these have these problems.
Sometimes I do have full bars, and the internet is very good. I noticed this yesterday. And once on the other side told me the quality was allright, but almost all the time the strength is zero to one bar and quality is really bad.
I also tried a new simcard, no difference. Vodafone also sent it to repaird and I got a complete boardswap, but no difference.
linom said:
I was browsing the XP 5 M2 forums here with the intend to import this phone to India as it seemed an excellent buy. Now after seeing the poor signal issue, I have my concerns. However, you can try doing the following and report back
1. Check "mobile network standby" usage under the battery settings. If the signal actually is too low, this value should be in high percentages -maybe above 10% of the overall battery consumption.
2. Download and install GSAM/BBS battery monitor app and check the standby drain per hour on 4G/LTE, keeping the phone idle overnight or not use it for an hour during day time. Ideally it should be less than 1-1.5%/hr during the day on idle and overnight should be less than 1.0%/hr on LTE. If this is the case, its only the signal bars and a software issue. Avoid measuring on WIFI as the drain is usually much less on wifi anyways.
3. Download and install 'Network Cell Info" (https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite) and check the actual strength with different phones at the same spot and same time. Cellphones do switch towers frequently even at the same spot. This app will give detailed info on the signal strength and towers (if your telco provides). It will also show where the towers are located approximately and you can compare phones on how they stack up in a similar setting.
4. Force 4g/LTE mode only under network preferences (if available). Check the dBm and ASU levels in this mode and see if it's any different from 5G/4G mode.
If the standby drain is low and the phone lasts a day or more on normal usage, then no need of worry, its the signal bars that are showing wrong. I'd like to hear back from you all as my purchase decision will be based on your feedback on standby drain.
Click to expand...
Click to collapse
Here are some stats
https://i.ibb.co/2SwYRRg/mobile-network-standby.png
https://i.ibb.co/5jmytx3/standby-drain.png
https://i.ibb.co/WpztLJN/signal-strength.png
https://i.ibb.co/hdDg6nL/network-cell-info-xperia.png
https://i.ibb.co/RSQwn3Z/network-cell-info-pocophone.jpg
It's really disappointing for a phone that costs around 900 euros to suck at the most important task that it has to do. Yesterday I was sitting with a friend of mine that has an OnePlus 6T. He had full bars and I was between 1 and 2 bars. I haven't seen full bars ANYWHERE. I don't know what is wrong, I hope it's a software bug or something, but I'm not optimistic about that
Sent from my XQ-AS52 using Tapatalk
to compare signal quality you have to download netmonster, bars are not good to make a comparison, however compared to my old mate 20 pro the signal quality is good despite sometimes i have 1 bar if you open netmonster you can see good value, no complain at all , btw i live in Rome.
But I experience also bad quality. WiFi and cellular. My Samsung, iPhone and OnePlus didn't have problems with my WiFi also it's was weak upstairs, but my Sony has sometimes no WiFi at all.
And when calling, not over WiFi, sounds is bad, is dropping a lot.
Looks like Sony can't handle a weak signal as good as other phones?

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