I've tried the following:
1) Installing HTC Sync Manager and HTC Sync (the older version of Sync Manager)
2) Installing the drivers included with hasoon's All-in-One Toolkit.
Neither works. Both methods result in a device labeled "E:" showing up under "Portable Devices" in Device Manager, but adb devices shows no devices, and if I choose on the phone to use it as a disk drive, it does not show up under My Computer.
I previously had a Galaxy Nexus and I had the adb usb drivers installed for that. The only thing I can think of is that the computer is somehow still defaulting to those drivers instead of using the HTC drivers, but I don't know how to solve that problem, if that is even the problem.
Any advice would be greatly appreciated!
Oh, and I also had the android-sdk installed for my Galaxy Nexus. Any chance that completely uninstalling it would help?
I had the same problem but i just figured out how to make my PC to see the HTC One S
(My Windows 7 is in Italian, so I don't know the exact translation for the links)
Start -> Right click on Computer -> Manage -> Devices -> Select the HTC Android Phone USB Device you will have in "DVD/CD-ROM", right click on it and "Deactivate" it, then you have to right click the other HTC Android Phone USB Device you will have under "Disc units" or something like that and right click it, then "Software update" (I repeat, I don't know how the buttons will be in English since I'm on Italian windows, but it'd be similar) and select the second button "Search driver software in my computer" then again the button below "Choose manually" and then just click on "Disc unit" and finally "Next" and it should work...
Hope it helped!
chrikenn said:
I've tried the following:
1) Installing HTC Sync Manager and HTC Sync (the older version of Sync Manager)
2) Installing the drivers included with hasoon's All-in-One Toolkit.
Neither works. Both methods result in a device labeled "E:" showing up under "Portable Devices" in Device Manager, but adb devices shows no devices, and if I choose on the phone to use it as a disk drive, it does not show up under My Computer.
I previously had a Galaxy Nexus and I had the adb usb drivers installed for that. The only thing I can think of is that the computer is somehow still defaulting to those drivers instead of using the HTC drivers, but I don't know how to solve that problem, if that is even the problem.
Any advice would be greatly appreciated!
Oh, and I also had the android-sdk installed for my Galaxy Nexus. Any chance that completely uninstalling it would help?
Click to expand...
Click to collapse
Try this first:
Install drivers on you PC, as you have done. Also don't forget to enable "Debugging mode" in settings. After that, when you connect phone to PC, don't select anyhing, leave it at default of "just charging".
If after the above it still won't work, then you will have to:
1) Uninstall the drivers that you installed from the toolkit.
2) You will need to change how windows handles installation of drivers, once the device is connected.
a) Right click on "Computer", then properties.
b) From the left, click on Advances System Settings
c) Click on Hardware tab.
d) Click on the second button "Device Installation Settings"
e) If you have "Yes..." selected, select "No" instead.
f) Now select "Install driver from Win Update if it is not found on my computer and save!
3) Restart you PC
4) Go to the Hasoon's All-in-One Toolkit folder and install HTC drivers again. Just make sure your phone isn't connected at this time.
5) After intallation is done, just connect you phone. Make sure "debbuging icon" is present on the phones notification bar and that is it, you don't need to enable usb storage mode.
Hope it helps.
Are you getting errors like "device not found" or "device offline" while trying to run ADB commands? Here's a quick way to troubleshoot your problem on Windows.
Steps
1. Ensure USB Debugging is enabled in Developer Options.
2. Verify current Google USB Driver is installed and that Device Manager is using that driver.
3. Update to latest version of ADB.
1. Ensure USB Debugging is enabled in Developer Options.
Enable Developer Options by going to Settings -> About Phone and tapping on "Build Number" multiple repeated times. You will be greeted with "You are a developer."
Now, under Settings -> Developer Options, ensure you check the box for "USB debugging."
2. Verify current Google USB Driver is installed and Device Manager is using that driver.
You may skip this step if Device Manager lists your phone as "Android Phone -> Android Composite ADB Interface." If it does not, this is likely your root cause.
Go to the Google USB Driver page and download the latest driver directly from Google. Extract the zip file to a folder you know and will remember in the future.
Open up Device Manger in Windows with your Nexus 5 connected. Whatever your Nexus 5 is currently detected as, right click on it and select Properties. Then, in the Driver tab, hit "Uninstall." If available, select "Delete the driver software for this device." and hit "OK." It will remove the old drivers.
Restart your computer.
After restarting, reconnect your Nexus 5. It should be recognized as an unknown device in the Device Manager. (If it isn't, try the previous driver deletion steps again.)
Right click on the unknown Nexus 5 device, choose Properties, and in the Driver tab again select "Update driver." Browse your computer manually by putting in the path to the new Google USB Drivers you unzipped to a folder of your choice in the beginning of this step. Choose next and your drivers should install! You'll know everything completed successfully when you see the phone listed under "Android Phone -> Android Composite ADB Interface" in Device Manager.
This is the most finicky process, so don't be afraid to reboot your computer a time or two and repeat these steps if they don't work on the first try.
3. Update to latest version of ADB.
This is a crucial step. The new version of ADB is required to work with the "USB debugging authorizations" setting.
Perhaps you know how to update ADB, in which case, just do it. However, here's a detailed manual approach to download JUST the adb suite from the SDK:
Go to the Google Android SDK website and choose "Use An Existing IDE" and click the "Download the SDK Tools for Windows." This will allow you to download only an 80 MB file rather than the whole 400 MB suite.
Install the SDK tools exe to a folder of your choosing.
Run SDK Manager and uncheck everything except for "Android SDK Platform-tools." This is the ADB and Fastboot bundle. Install that.
Navigate to your SDK Path as indicated at the top of your Android SDK Manager window. You will now see a freshly downloaded platform-tools folder containing ADB.exe, Fastboot.exe, and a host of other files. That folder is now your updated, portable ADB tools folder. You can move it anywhere you like as long as you run ADB from a command prompt window set to that directory.
After you've followed these procedures, running "ADB Devices" should trigger a prompt on your device to accept the RSA fingerprint of your computer. Accept it, and now all should be working as intended!
Questions? Ask below!
Crowd-sourced solutions.
Windows 8 Diagnosis
Yorus said:
The following worked for me, since all of the suggestions mentioned here didn't work for me:
If you use a Windows 8.1 enterprise N or KN edition, install the Microsoft Media Feature Pack :
http://support.microsoft.com/kb/2929699/en
Sounds too simple to be true but work instantly for me.
Hope it works you some of the people here looking for a solution
Click to expand...
Click to collapse
Setting up ADB and Fastboot commands to work from ANY path (credit to original author in quote).
Chromium_ said:
Setup, Preparation and Prerequisites
ADB and Fastboot Installation
Download the full Android SDK here (scroll to the bottom of the page>DOWNLOAD FOR OTHER PLATFORMS>SDK Tools Only) or get a slimmed version containing only the essential components here (Thanks @El Daddy)
Extract the zip and place the android-sdk-windows folder on the root of your hard drive. (the path should be like this: C:\android-sdk-windows)
**If you chose to download the slimmed sdk skip to step 5**
Only if you downloaded the full sdk: Go into the folder and run SDK Manager.exe. Install the following packages (there are a total of 4 packages):
- Tools > Android SDK Tools, Android SDK Platform-tools
- Extras > Android Support Library, Google USB Driver
Only if you downloaded the full sdk: Go back into the android-sdk-windows directory, and you should see a new folder named platform-tools. If not, repeat the step above.
Open a command prompt window and run "sysdm.cpl" (without the quotes) and a new window should popup. Go to the Advanced tab > Environmental Variables
Now focus your attention to the System variables box (the lower box). Scroll down and look for the Path variable > highlight it > click Edit > go all the way to the end of the Variable value text box, and paste the following entry:
Code:
;C:\android-sdk-windows\platform-tools
(OR WHATEVER PLATFORM-TOOLS DIRECTORY YOU PICKED)
Click OK then close all of the System Properties windows
You should now be able to use adb/fastboot commands no matter what location your command prompt is in. To confirm that it is indeed working, open a command prompt window and enter "adb version" (without the quotes). If it displays "Android Debug Bridge version x.x.xx" it is working. If it is gives an error saying that adb is not a recognized command, it has not been successful. Carefully repeat the steps above if this is the case.
Click to expand...
Click to collapse
The importance of being careful with your command choices.
MkVsTheWorld said:
"Be sure to use the CORRECT adb/fastboot commands, double-check the path on all commands, and double-check the existence of each file you are working with."
I hate to admit this, but I couldn't figure out why nothing was appearing in the device list when I did "adb devices", while the phone was in Fastboot. I did everything from A-Z and tore my hair out for 30 minutes until it hit me, my phone's in Fastboot. I've been messing with Android for 3+ years and made a newbie mistake lol.
Click to expand...
Click to collapse
Fixing MTP device not showing up after installing ADB drivers.
dbareis said:
I'm not sure what happened but on my WINDOWS 7 (64 bit) OS I had to modify "%WINDIR%\inf\wpdmtp.inf" as shown here: "http://forum.xda-developers.com/showpost.php?p=37930602&postcount=937". I then uninstall the device and drivers and performed a hardware scan to get it to work. I also added a "...PID_4EE2&MI_01" line but I am not positive that was required.
Hope that helps someone.
Click to expand...
Click to collapse
Whyzor said:
You should also mention what worked for me in post #16 (& confirmed by a few others in other threads). That is to toggle Settings - Storage - USB Connection type from Camera to Mass storage & also the debugging mode on & off.
Click to expand...
Click to collapse
Ashcunak said:
Op might wanna tack this onto the bottom of the main post as a last resort for folks to "start over" and be sure they have no old drivers installed.
http://www.nirsoft.net/utils/usb_devices_view.html
i had to use this program (right click run as admin if permissions are set) to remove EVERY single android related driver in order to get mine working.. turns out i had so many old ones in my system and some i couldn't remove from the device manager, the buttons wouldn't become click able..
Click to expand...
Click to collapse
CrazyIvan said:
I've tried everything and cannot get the authorization prompt to pop up on my Nexus5 so when I run adb devices the phone shows up as "unauthorized". Any suggestions? This is with updated sdk and USB drivers. Device manager shows phone as "Android Phone->Android Composite ADB Interface" and "Portable Device->Nexus 5". Tried toggling between MTP/PTP, USB Debugging on/off, stopping and starting the adb server (latest version 1.0.31).
Thanks in advance!
EDIT: Finally got the ba$tard! Run this for some adb debug logging:
adb kill-server
set ADB_TRACE=all
adb nodaemon server
Go and look back at the output from the start for any errors. In my case it couldn't mkdir in c:\users\administrator, which for me doesn't exist. I changed the Windows environment variable "ANDROID_SDK_HOME" to point to "C:\users\<my account dir>", closed the DOS window, re-ran the commands and I got prompted for the permission on my phone. Yee ha! Now I can fire up hello world with the SDK on my phone. Praise be to Google search for turning up this thread that told me about the debug logging.
Click to expand...
Click to collapse
SonicAngel said:
I just rooted my N5 (using the guide on this forum so I had no other drivers other than Google's SDK) and after unlocking my bootloader windows did not recognize my phone so I couldn't go further. Upon checking device manager I saw something called "AOSP on Hammerhead", a quick online search found a lot of very complicated answers (uninstall all drivers, restart, install adb drivers was one example).
Instead of all that I just right clicked "AOSP on Hammerhead", chose Update Driver, manually choose driver, went to "Android bootloader", chose the default driver from "Google inc" manually and that for some reason worked.
I figured this might help someone since the other solutions I found really were very long.
Click to expand...
Click to collapse
Questions? Ask below!
MaxRabbit said:
Reserved.
Questions? Ask below!
Click to expand...
Click to collapse
Hey man, thanks for the tutorial, I seem to still have trouble with this. Followed all the steps, even reset the device, to no avail. Anyone else having issues?
KTT16 said:
Hey man, thanks for the tutorial, I seem to still have trouble with this. Followed all the steps, even reset the device, to no avail. Anyone else having issues?
Click to expand...
Click to collapse
You're welcome! What shows up in your Device Manager now?
MaxRabbit said:
You're welcome! What shows up in your Device Manager now?
Click to expand...
Click to collapse
Hey thanks for the quick reply! I got it to work finally via: http://forum.xda-developers.com/showthread.php?t=2507905
Great tips and tutorial though..so stoked to have this phone!
KTT16 said:
Hey thanks for the quick reply! I got it to work finally via: http://forum.xda-developers.com/showthread.php?t=2507905
Great tips and tutorial though..so stoked to have this phone!
Click to expand...
Click to collapse
What step exactly did you take that fixed it?
MaxRabbit said:
What step exactly did you take that fixed it?
Click to expand...
Click to collapse
Open a command prompt window and run "sysdm.cpl" (without the quotes) and a new window should popup. Go to the Advanced tab > Environmental Variables
Now focus your attention to the System variables box (the lower box). Scroll down and look for the Path variable > highlight it > click Edit > go all the way to the end of the Variable value text box, and paste the following entry:
Code:
;C:\android-sdk-windows\platform-tools
Click OK then close all of the System Properties windows
You should now be able to use adb/fastboot commands no matter what location your command prompt is in. To confirm that it is indeed working, open a command prompt window and enter "adb version" (without the quotes). If it displays "Android Debug Bridge version x.x.xx" it is working. If it is gives an error saying that adb is not a recognized command, it has not been successful. Carefully repeat the steps above if this is the case.
KTT16 said:
Open a command prompt window and run "sysdm.cpl" (without the quotes) and a new window should popup. Go to the Advanced tab > Environmental Variables
Now focus your attention to the System variables box (the lower box). Scroll down and look for the Path variable > highlight it > click Edit > go all the way to the end of the Variable value text box, and paste the following entry:
Code:
;C:\android-sdk-windows\platform-tools
Click OK then close all of the System Properties windows
You should now be able to use adb/fastboot commands no matter what location your command prompt is in. To confirm that it is indeed working, open a command prompt window and enter "adb version" (without the quotes). If it displays "Android Debug Bridge version x.x.xx" it is working. If it is gives an error saying that adb is not a recognized command, it has not been successful. Carefully repeat the steps above if this is the case.
Click to expand...
Click to collapse
Ahh, your problem with my instructions then were that you weren't running ADB from inside the platform-tools folder
Definitely! I seriously got frustrated for a second and forgot how to read!
Sent from my Nexus 5 using XDA Premium 4 mobile app
Not showing up as removable storage
Hi, maybe you can help me.
Last night I unlocked my N5 using CF-Root, and flashed TWRP using Flashify. However, when I plug my N5 into my home computer it doesn't ever show up under 'My Computer' with other removable storage devices. It is present in the device manager under 'Android Phone -> Google Nexus ADB Interface'.
I've tried restrarting my computer, uninstalling the drivers and reinstalling them. Developer mode is enabled and if I switch from MTP to PTP then is shows up under removable storage, but I only have access to the DCIM folder. Switching back to MTP makes it disappear.
On my work computer it shows up correctly no problem.
My personal computer has had multiple installations of WugFresh Root toolkit and ADB/SDK files for my previous Galaxy Nexus and Nexus 7 but I uninstalled most of that before setting up the N5.
Thanks!
JonnyRock said:
Hi, maybe you can help me.
Last night I unlocked my N5 using CF-Root, and flashed TWRP using Flashify. However, when I plug my N5 into my home computer it doesn't ever show up under 'My Computer' with other removable storage devices. It is present in the device manager under 'Android Phone -> Google Nexus ADB Interface'.
I've tried restrarting my computer, uninstalling the drivers and reinstalling them. Developer mode is enabled and if I switch from MTP to PTP then is shows up under removable storage, but I only have access to the DCIM folder. Switching back to MTP makes it disappear.
On my work computer it shows up correctly no problem.
My personal computer has had multiple installations of WugFresh Root toolkit and ADB/SDK files for my previous Galaxy Nexus and Nexus 7 but I uninstalled most of that before setting up the N5.
Thanks!
Click to expand...
Click to collapse
same issue on my side...I canot use MTP only PTP...I also tryed new drivers from SDK but has not solved the problem
Alex
JonnyRock said:
Hi, maybe you can help me.
Last night I unlocked my N5 using CF-Root, and flashed TWRP using Flashify. However, when I plug my N5 into my home computer it doesn't ever show up under 'My Computer' with other removable storage devices. It is present in the device manager under 'Android Phone -> Google Nexus ADB Interface'.
I've tried restrarting my computer, uninstalling the drivers and reinstalling them. Developer mode is enabled and if I switch from MTP to PTP then is shows up under removable storage, but I only have access to the DCIM folder. Switching back to MTP makes it disappear.
On my work computer it shows up correctly no problem.
My personal computer has had multiple installations of WugFresh Root toolkit and ADB/SDK files for my previous Galaxy Nexus and Nexus 7 but I uninstalled most of that before setting up the N5.
Thanks!
Click to expand...
Click to collapse
This is a really strange problem :-/ what does it show up as when you are in device manager on your work computer?
MaxRabbit said:
This is a really strange problem :-/ what does it show up as when you are in device manager on your work computer?
Click to expand...
Click to collapse
It shows up as a 'Portable Device' -> 'Portable Media Player' (I was thinking it was a 'Device with Removable Storage').
I have full access to the internal file folders here at work.
Here's a suggestion for something to add to the OP.
"Be sure to use the CORRECT adb/fastboot commands, double-check the path on all commands, and double-check the existence of each file you are working with."
I hate to admit this, but I couldn't figure out why nothing was appearing in the device list when I did "adb devices", while the phone was in Fastboot. I did everything from A-Z and tore my hair out for 30 minutes until it hit me, my phone's in Fastboot. I've been messing with Android for 3+ years and made a newbie mistake lol.
Sent from my Nexus 5 using Tapatalk
JonnyRock said:
Hi, maybe you can help me.
Last night I unlocked my N5 using CF-Root, and flashed TWRP using Flashify. However, when I plug my N5 into my home computer it doesn't ever show up under 'My Computer' with other removable storage devices. It is present in the device manager under 'Android Phone -> Google Nexus ADB Interface'.
I've tried restrarting my computer, uninstalling the drivers and reinstalling them. Developer mode is enabled and if I switch from MTP to PTP then is shows up under removable storage, but I only have access to the DCIM folder. Switching back to MTP makes it disappear.
On my work computer it shows up correctly no problem.
My personal computer has had multiple installations of WugFresh Root toolkit and ADB/SDK files for my previous Galaxy Nexus and Nexus 7 but I uninstalled most of that before setting up the N5.
Thanks!
Click to expand...
Click to collapse
I have the same problem and done the same exact things u did. any help?
I'm having no luck with unlocking bootloader of my Nexus 5 today. I've unlocked previous Android devices fine, but this one for some reason it's not detecting it in USB drivers. It shows as Other devices -> Nexus 5 in device manager, but when I select update driver & navigate to the dir where Android SDK/extras/google/usb_driver
Windows was unable to install your Nexus 5
Windows could not find driver software for your device.
I updated the OTA that came right away earlier, maybe this caused the Windows USB drivers to not work match the updated OTA build? Is there a way to ensure that old windows driver is uninstalled? I can only select 'uninstall', but not the 'remove old driver files' some docs mention. Also when I connect my Nexus 4 it's fine, and enabling debugging mode prompts for to allow the security fingerprint of the PC. But this prompt doesn't appear on Nexus 5, not sure if it's supposed to happen AFTER the PC is able to communicate with the N5 or not, which is the step that I'm stuck on. Tried it on another Windows 7 system and same problem.
UPDATE: Well my Nexus 4 worked fine along with adb until a few minutes ago, after toggling the Debugging Mode on the phone, it's not recognized on Windows now either. So definitely think it's a Windows 7 or Google USB Driver issue. Any pointers on how to start over (without reinstalling Windows) would be appreciated.
UPDATE 2: For future reference, I got around my Windows driver issue by going into Nexus - Settings - Storage - USB computer connection, toggle to Camera (PTP) and Media device (MTP), that reinitialized windows to recognize it in Device Manager again. Stupid Windows.
aluxzen said:
same issue on my side...I canot use MTP only PTP...I also tryed new drivers from SDK but has not solved the problem
Alex
Click to expand...
Click to collapse
I'm not sure what happened but on my WINDOWS 7 (64 bit) OS I had to modify "%WINDIR%\inf\wpdmtp.inf" as shown here: "http://forum.xda-developers.com/showpost.php?p=37930602&postcount=937". I then uninstall the device and drivers and performed a hardware scan to get it to work. I also added a "...PID_4EE2&MI_01" line but I am not positive that was required.
Hope that helps someone.
Whyzor said:
UPDATE 2: For future reference, I got around my Windows driver issue by going into Nexus - Settings - Storage - USB computer connection, toggle to Camera (PTP) and Media device (MTP), that reinitialized windows to recognize it in Device Manager again. Stupid Windows.
Click to expand...
Click to collapse
That... Thankyou for that info.
I was able to get ADB to work but was not able to get the device to popup as a storage device. That fixed it. Thanks!
I'm not sure what happened but on my WINDOWS 7 (64 bit) OS I had to modify "%WINDIR%\inf\wpdmtp.inf" as shown here: "http://forum.xda-developers.com/show...&postcount=937".
Click to expand...
Click to collapse
Thanks, that link was really helpful! I struggled with the correct detection before (seems I had some old drivers for my last phone on that windows installation...)
Whyzor said:
I'm having no luck with unlocking bootloader of my Nexus 5 today. I've unlocked previous Android devices fine, but this one for some reason it's not detecting it in USB drivers. It shows as Other devices -> Nexus 5 in device manager, but when I select update driver & navigate to the dir where Android SDK/extras/google/usb_driver
Windows was unable to install your Nexus 5
Windows could not find driver software for your device.
I updated the OTA that came right away earlier, maybe this caused the Windows USB drivers to not work match the updated OTA build? Is there a way to ensure that old windows driver is uninstalled? I can only select 'uninstall', but not the 'remove old driver files' some docs mention. Also when I connect my Nexus 4 it's fine, and enabling debugging mode prompts for to allow the security fingerprint of the PC. But this prompt doesn't appear on Nexus 5, not sure if it's supposed to happen AFTER the PC is able to communicate with the N5 or not, which is the step that I'm stuck on. Tried it on another Windows 7 system and same problem.
UPDATE: Well my Nexus 4 worked fine along with adb until a few minutes ago, after toggling the Debugging Mode on the phone, it's not recognized on Windows now either. So definitely think it's a Windows 7 or Google USB Driver issue. Any pointers on how to start over (without reinstalling Windows) would be appreciated.
UPDATE 2: For future reference, I got around my Windows driver issue by going into Nexus - Settings - Storage - USB computer connection, toggle to Camera (PTP) and Media device (MTP), that reinitialized windows to recognize it in Device Manager again. Stupid Windows.
Click to expand...
Click to collapse
Thank you for sharing your solution.
Hi,
Has anyone tried connecting the Nexus 5 to a macbook air in bootcamp? I have MTP mode enabled but cant seem to get the phone to show up as a storage device in Computer. I was however able to connect the phone via MTP to a HP laptop no problem. Anyone have any idea what might be going on?
Thanks.
I also have this problem. MTP is selected and my computer doesn't see it as a storage device.
Sent from my Nexus 5 using xda app-developers app
I had this problem with both my Nexus 7 (2013) and the Nexus 5 in Windows 8 and it came back when I updated to 8.1 (on a Windows PC, not even through Bootcamp). The following fixed the problem each time:
1) Go to Device Manager (press WIN+R, probably CMD+R in Bootcamp, type devmgmt.msc and hit ENTER).
2) Find the phone under something like Android Devices.
3) Right-click and select Update Driver Software.
4) Select Browse my computer for driver software
5) Select Let me pick from a list of device drivers on my computer.
6) Select USB Composite Device
Apologies if the text isn't exact, I'm actually on a Mac right now and don't have Bootcamp... and the PC I remoted into doesn't have an Android device plugged into it. But after doing all of that, Windows instantly recognized it and both MTP and USB debugging / ADB worked fine.
Hmm, so my phone is showing us as "MTP USB Device" under "Portable Devices" in device manager. And the " Update Driver Software" option is not available when I right click it.
howhwa said:
Hmm, so my phone is showing us as "MTP USB Device" under "Portable Devices" in device manager. And the " Update Driver Software" option is not available when I right click it.
Click to expand...
Click to collapse
I had the same problem!
None of the drivers works for me and the "Update driver" option is not available when my phone is plugged in.
Are you using a USB 3.0 port?
For some reason my phone works when I connect it through a USB 2.0 hub, but not when I connect it directly to the USB 3 port on my laptop.
Weird.
This solution worked for me. Go to http://forum.xda-developers.com/showthread.php?t=2512549 and see post #5. Be sure to thank n7of9 for the link and WugFresh for his toolkit solution. Enjoy.
Since the last windows update from this week windows cant detect my nexus 5. I tried everything. It keeps showing up like "Unknown USB Device (Device Descriptor Request Failed)" And i doesn't show up immediately when i plug in the phone. It takes like 10 seconds, then it shows that with a yellow triangle.
Hope that someone can help me. There is also a thread on Reddit (/r/Nexus5) about this.
hhamzah49 said:
Since the last windows update from this week windows cant detect my nexus 5. I tried everything. It keeps showing up like "Unknown USB Device (Device Descriptor Request Failed)" And i doesn't show up immediately when i plug in the phone. It takes like 10 seconds, then it shows that with a yellow triangle.
Hope that someone can help me. There is also a thread on Reddit (/r/Nexus5) about this.
Click to expand...
Click to collapse
It would help to know what "everything" you have tried.
rootSU said:
It would help to know what "everything" you have tried.
Click to expand...
Click to collapse
uninstall every driver related to android. Uninstall every usb driver. Reinstall everything. Try every sort of install. Install via toolkit. Nothing worked.
I tried other cables, doesnt work. Other computer. On other computers it does work (which arent updated to the latest windows). But the problem isnt something in the hardware because it really started after the update.
none ??
In Device Manager, click on the yellow triangle and then uninstall the driver. Once done unplug the phone and then plug it back in again... Windows should then install the correct driver.
Here's something else to try...
http://androidcowboy.com/2013/11/install-nexus-5-drivers/
If either of those doesn't work you could try a System Restore to a date before the update. Then when Windows update pops up again have a look at what it wants to install to see if you can figure out what caused the problem, then right click and select Hide Update.
hhamzah49 said:
none ??
Click to expand...
Click to collapse
are you on window 8 / 8.1?
samersh72 said:
are you on window 8 / 8.1?
Click to expand...
Click to collapse
8.1 with latest updates
@CitizenLee
already tried that, the problem is that it doesnt recognize it as nexus 5.
hhamzah49 said:
8.1 with latest updates
@CitizenLee
already tried that.
Click to expand...
Click to collapse
uninstall driver and do this:
1) From the Window 8.1 Start screen, move your mouse to the top (or bottom) right corner, and click Settings;
2) Click "Change PC Settings";
3) Click Update and Recovery ;
4) Under Advanced startup, click "Restart Now";
5) Wait for it to restart;
6) Click "Troubleshoot";
7) Click "Advanced options";
8) Click "Startup settings";
9) Click "Restart";
10) Wait for it to restart;
11) Press F7 (i.e, the F7 function key);
Now you can install the driver.
samersh72 said:
uninstall driver and do this:
1) From the Window 8.1 Start screen, move your mouse to the top (or bottom) right corner, and click Settings;
2) Click "Change PC Settings";
3) Click Update and Recovery ;
4) Under Advanced startup, click "Restart Now";
5) Wait for it to restart;
6) Click "Troubleshoot";
7) Click "Advanced options";
8) Click "Startup settings";
9) Click "Restart";
10) Wait for it to restart;
11) Press F7 (i.e, the F7 function key);
Now you can install the driver.
Click to expand...
Click to collapse
Thanks for your quick answer. Didnt help. It still shows up at device manager as "Unknown USB Device (Device Descripter Request Failed)"
If i try to update driver software via device manager it tells me it failed to update with Code 10.
Tried phone on my old laptop with windows 7 and it immediately connected as Nexus 5.
hhamzah49 said:
Thanks for your quick answer. Didnt help. It still shows up at device manager as "Unknown USB Device (Device Descripter Request Failed)"
If i try to update driver software via device manager it tells me it failed to update with Code 10.
Tried phone on my old laptop with windows 7 and it immediately connected as Nexus 5.
Click to expand...
Click to collapse
take a look here:
http://forum.xda-developers.com/showpost.php?p=29044502&postcount=735
i suggest Universal Naked Driver http://forum.xda-developers.com/showpost.php?p=20058157&postcount=1
samersh72 said:
take a look here:
http://forum.xda-developers.com/showpost.php?p=29044502&postcount=735
i suggest Universal Naked Driver http://forum.xda-developers.com/showpost.php?p=20058157&postcount=1
Click to expand...
Click to collapse
Thanks for your quick answer, doesnt work though. When i choose the extracted Universal Naked Driver it tells me that it already has installed the latest drivers for this device.
hhamzah49 said:
Thanks for your quick answer, doesnt work though. When i choose the extracted Universal Naked Driver it tells me that it already has installed the latest drivers for this device.
Click to expand...
Click to collapse
did you follow steps in mentioned link?
try this also http://forum.xda-developers.com/showthread.php?t=2588979
Here try this:
Make sure android sdk with platform tools and usb_driver is installed on your PC and then,
Follow these steps:
1. Connect your phone to your pc and head over to control panel---device manager and select your phone from there.
2. Right click on it and select update driver software.
3. Now select "Browse my computer for driver software"
4. Put this path "C:\Program Files (x86)\Android\android-sdk\extras\google\usb_driver" (C:\Program Files (x86) may differ on your pc depending on where you have installed the SDK)
5. Put a tick on "Include subfolders" and click next.
6. The drivers will be installed again and everything should work now.
Make sure you accept the authorization request popup on your device when you connect to your PC.
vin4yak said:
Here try this:
Make sure android sdk with platform tools and usb_driver is installed on your PC and then,
Follow these steps:
1. Connect your phone to your pc and head over to control panel---device manager and select your phone from there.
2. Right click on it and select update driver software.
3. Now select "Browse my computer for driver software"
4. Put this path "C:\Program Files (x86)\Android\android-sdk\extras\google\usb_driver" (C:\Program Files (x86) may differ on your pc depending on where you have installed the SDK)
5. Put a tick on "Include subfolders" and click next.
6. The drivers will be installed again and everything should work now.
Make sure you accept the authorization request popup on your device when you connect to your PC.
Click to expand...
Click to collapse
samersh72 said:
did you follow steps in mentioned link?
try this also http://forum.xda-developers.com/showthread.php?t=2588979
Click to expand...
Click to collapse
Thanks for all your replys, but as i told you, it doesnt show up as anything related to android. it shows up like this: http://imgur.com/a/W3JEO
This problem also comes when i plugin a normal usb device to put files on.
Same happen to me you have to install adp again
hhamzah49 said:
This problem also comes when i plugin a normal usb device to put files on.
Click to expand...
Click to collapse
That, and the fact it works on your old laptop tells me it's most likely a problem with the USB ports or controller on your PC. Do you have your motherboard disk? If so try reinstalling the drivers. Check USB settings in BIOS too.
CitizenLee said:
That, and the fact it works on your old laptop tells me it's most likely a problem with the USB ports or controller on your PC. Do you have your motherboard disk? If so try reinstalling the drivers. Check USB settings in BIOS too.
Click to expand...
Click to collapse
But how come it worked fine just a few days ago
Put it in my USB 3.0 port and it works. Looks like its "fixed".
hhamzah49 said:
Put it in my USB 3.0 port and it works. Looks like its "fixed".
Click to expand...
Click to collapse
I have the same problem, but i dont have USB 3.0 Did you found any other solution ?
hhamzah49 said:
Put it in my USB 3.0 port and it works. Looks like its "fixed".
Click to expand...
Click to collapse
Just like that?
Sent from my Nexus 5 using Tapatalk
hello
i'm trying to connect my nexus 5 with to my laptop (dell xps 1340 running windows 7) and nothing shows on "my computer".
i go to the setting - storage - usb computer connection, and check the first one (MTP). unplug and plugit again and nothing shows on my computer.
so i tried to uninstall the nexus 5 on the device manager, unplun and plug, then right click and update software driver, browse computer for driver software, then i navigate to the latest google usb driver that i download from google, and when i try to install the driver it says: "windows was unable to install your nexus 5".
what should i do?
yaron86 said:
hello
i'm trying to connect my nexus 5 with to my laptop (dell xps 1340 running windows 7) and nothing shows on "my computer".
i go to the setting - storage - usb computer connection, and check the first one (MTP). unplug and plugit again and nothing shows on my computer.
so i tried to uninstall the nexus 5 on the device manager, unplun and plug, then right click and update software driver, browse computer for driver software, then i navigate to the latest google usb driver that i download from google, and when i try to install the driver it says: "windows was unable to install your nexus 5".
what should i do?
Click to expand...
Click to collapse
Try changing the USB connection to PTP and see if that works for you. If it doesn't, use this tool to help set up your USB connection. http://forum.xda-developers.com/goo...olkit-wugs-nexus-root-toolkit-v1-8-0-t2517778 You don't have to actually root or unlock anything so the process should be pretty easy. All you need to do is click the Full Driver Installation Guide button and i will guide you through the process.