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[SOLVED!!] Customer ID Error on RUU

So my ATT One X is soft bricked and when I run RUU_Evita_UL_Cingular_US-1.82.502 It gives me the customer ID error.
I rooted, unlocked bootloader, and flashed CMR, but it is now no longer rooted and the bootloader is relocked.
I did modify the CID to "11111111" to unlock the bootloader, but without me being rooted I am unable to put the original "mmcblk0p4" back on (idk if that even matters.) I have no backups and absolutely everything is erased.
I did flash the stock recovery img file, but I don't know if it was relevant to international One X or if there is one specifically for ATT One X.
I guess a fix would be making a goldcard, without an sd card somehow....
Thanks for the Help.

Never seen that error before. Have you tried running the 1.85 RUU? I have RUU'd multiple times while still having the SuperCID so I don't think that's the issue.
Sent from my HTC One X using xda premium

_MetalHead_ said:
Never seen that error before. Have you tried running the 1.85 RUU? I have RUU'd multiple times while still having the SuperCID so I don't think that's the issue.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I was actually using the 1.7 RUU
I'll try 1.82 then 1.85. Hopefully that will work.
Thanks for the quick reply! :good:

Have you tried to relocking the boot loader?
fastboot oem lock
Then run ruu.
The ruu will flash the stock recovery.
Sent from my HTC One X using xda premium

Still not going through and getting same error....
Any ideas?
Thanks.

Are in Canada? That would mean u need to use the rogers ruu, not the evita. Or, are u positive u changed your cid to 11111111 and not ROGER001. There were tutorials in the beginning doing this before supercid 11111111 was found. But customer I'd means either, rogers or evita typically. Evita ruu won't work on rogers and vice versa:thumbup:
Sent from my HTC One X using xda premium

18th.abn said:
Are in Canada? That would mean u need to use the rogers ruu, not the evita. Or, are u positive u changed your cid to 11111111 and not ROGER001. There were tutorials in the beginning doing this before supercid 11111111 was found. But customer I'd means either, rogers or evita typically. Evita ruu won't work on rogers and vice versa:thumbup:
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
No. I'm in US on ATT network. And yes I did change the CID to 11111111 because I used that method to unlock my bootloader.
I've tried several RUUs for my phone and still get same error. If I were to verify I had changed the CID I would have to be rooted.
Is it possible to root a soft-bricked device????

What's the error number?
Depending on what it is, there are different fixes.
if you can still do fastboot commands I'd unlock the bootloader again then push the twrp with USB support.
Once you do that you can flash the rom of your choice by copying it to your phone from TWRP.
---------- Post added at 08:51 PM ---------- Previous post was at 08:44 PM ----------
I was stuck with a soft brick when I interrupted the installation of a ROM that was a bad download.
I was able to do what I said in my previous post and it fixed me right up

gunnyman said:
What's the error number?
Depending on what it is, there are different fixes.
if you can still do fastboot commands I'd unlock the bootloader again then push the twrp with USB support.
Once you do that you can flash the rom of your choice by copying it to your phone from TWRP.
Click to expand...
Click to collapse
It's error #131.
Can I unlock bootloader without root? I have tried running the adb shell in cmd, but the device cannot be found.
I was able to check if I had the SuperCID, and unfortunately it has changed back to stock.

ArcriusOneX said:
It's error #131.
Can I unlock bootloader without root? I have tried running the adb shell in cmd, but the device cannot be found.
I was able to check if I had the SuperCID, and unfortunately it has changed back to stock.[/QUOTEhmm I've never switched my CID back so I am not sure if it will work, but try this
get to the bootloader (power volume down)
from bootloader select fastboot
once in fastboot mode
with phone plugged into usb type
fastboot flash unlocktoken Unlock_code.bin just like you did to unlock the bootloader in the first place just make sure that adb, fastboot, and the unlock.bin file are all in the same directory on your computer
once you are unlocked you should be able to do the rest
Error 131 is related to using the wrong RUU for your CID SuperCID will override this error. If you flashed your CID back to the AT&T one the only RUU you can flash (I think) is the 1.85 one
Click to expand...
Click to collapse

gunnyman said:
ArcriusOneX said:
It's error #131.
Can I unlock bootloader without root? I have tried running the adb shell in cmd, but the device cannot be found.
I was able to check if I had the SuperCID, and unfortunately it has changed back to stock.[/QUOTEhmm I've never switched my CID back so I am not sure if it will work, but try this
get to the bootloader (power volume down)
from bootloader select fastboot
once in fastboot mode
with phone plugged into usb type
fastboot flash unlocktoken Unlock_code.bin just like you did to unlock the bootloader in the first place just make sure that adb, fastboot, and the unlock.bin file are all in the same directory on your computer
once you are unlocked you should be able to do the rest
Error 131 is related to using the wrong RUU for your CID SuperCID will override this error. If you flashed your CID back to the AT&T one the only RUU you can flash (I think) is the 1.85 one
Click to expand...
Click to collapse
Yeah I actually was able to unlock the bootloader already. Sorry I spoke too soon!
How do I go about pushing the twrp?
Click to expand...
Click to collapse

ArcriusOneX said:
gunnyman said:
Yeah I actually was able to unlock the bootloader already. Sorry I spoke too soon!
How do I go about pushing the twrp?
Click to expand...
Click to collapse
download it from and follow the directions here http://forum.xda-developers.com/showthread.php?t=1703626
very simple and straightforward
Click to expand...
Click to collapse

gunnyman said:
ArcriusOneX said:
download it from and follow the directions here http://forum.xda-developers.com/showthread.php?t=1703626
very simple and straightforward
Click to expand...
Click to collapse
SUCCESS!!!! :laugh::laugh::laugh:
Thank you so much! You resurrected my phone!
I'm guessing this is similar to CMR?? Looks a lot nicer.
Click to expand...
Click to collapse

ArcriusOneX said:
gunnyman said:
SUCCESS!!!! :laugh::laugh::laugh:
Thank you so much! You resurrected my phone!
I'm guessing this is similar to CMR?? Looks a lot nicer.
Click to expand...
Click to collapse
yeah I like it better myself it's faster.
glad you're all fixed
Click to expand...
Click to collapse

supercid says 11111111 on 2.20 but cant unlock bootloader

i updated to 2.20 ruu and thank god i already had supercid set to 11111111.but now when i try to unlock bootloader from htcdev,it doesn't stick.please help

saketh91 said:
i updated to 2.20 ruu and thank god i already had supercid set to 11111111.but now when i try to unlock bootloader from htcdev,it doesn't stick.please help
Click to expand...
Click to collapse
very simple to fix. The fact that you got to the "ready to unlock?" screen means the unlock token works.
go into settings on the phone go to power. Turn OFF fastboot.
Power off the phone completely.
Boot to bootloader
send the unlock.bin again
this time it will stick.

saketh91 said:
i updated to 2.20 ruu and thank god i already had supercid set to 11111111.but now when i try to unlock bootloader from htcdev,it doesn't stick.please help
Click to expand...
Click to collapse
Sometimes the phone can get confused about its locked state.
To fix:
-Force reboot the phone. Hold the power button for 10+ seconds until bottom lights flash and then stop.
-Boot in to bootloader
Now force the phone to lock even if you think it is locked already.
-fastboot oem lock
-fastboot flash unlocktoken Unlock_code.bin
Sending "fastboot oem lock" tends to get the phone back on the right track so it doesn't just keep rebooting in to a relocked state.

get into bootloader manually volume down + power.

Wow, so I've been under the impression that if I updated to 2.20 via the RUU that I couldn't do anything. I know my supercid is definitely 11111111. I can still unlock the bootloader if this is the situation? Root wouldn't happen though right?

Ethere said:
Wow, so I've been under the impression that if I updated to 2.20 via the RUU that I couldn't do anything. I know my supercid is definitely 11111111. I can still unlock the bootloader if this is the situation? Root wouldn't happen though right?
Click to expand...
Click to collapse
yes root will happen.
unlock bootloader. Install twrp recovery. Flash the root package found here http://forum.xda-developers.com/showthread.php?t=1673935

Thanks so much gunny. One quick question. I got the bootloader unlocked without a problem. Now, twrp recovery...can I just do that through GooManager, or should I do it another way?

Ethere said:
Thanks so much gunny. One quick question. I got the bootloader unlocked without a problem. Now, twrp recovery...can I just do that through GooManager, or should I do it another way?
Click to expand...
Click to collapse
I think you may have to use fastboot flash recovery recovery.img because of the new limitations of the new HBOOT. It might be only for boot.imgs though

That worked rohan32 Thanks so much to both of you. Now I have an unlocked bootloader and TWRP installed. Going for root now. Thank you thank you thank you! You guys have saved me from wanting another phone!
[EDIT]Rooted as well. Again, thank you both so much!

thanks everyone i solved my problem.dint except quick replies from you guys.

Ethere said:
Wow, so I've been under the impression that if I updated to 2.20 via the RUU that I couldn't do anything. I know my supercid is definitely 11111111. I can still unlock the bootloader if this is the situation? Root wouldn't happen though right?
Click to expand...
Click to collapse
If you stay away from the AT&T cid you will be fine.
In theory things could change but at the moment so long as you have super cid prior to RUU flashing you will be fine.

OK I just got my AT&T HOX today and from what I've read hear there is no way to root it? Since I have 2.20.502.7 710RD but if I use super cid I can flash roms?

Without root you can't get super Cid

Please update the title and add "Resolved"
Sent from my HTC One XL using xda premium

can't see version-main

i wanna flash RUU on my HTC One S and for that i need to know my version-main but when i go to fastboot and type "fastboot getvar version-main"
it shows blank!
also when i type "fastboot getvar all" i see everything but the version-main is blank! why?
is there any other way to determine which RUU i need?

What is your CID?
Sent from my Nexus 5 using Tapatalk

attelaut said:
What is your CID?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
My CID is :
HTC__K18
i'm from israel!
can you help me find my ruu?

This RUU might work if your One S is S4 model.

What do you mean might work?
I have two questions:
If it doesn't work would my phone Get bricked?
How do I properly flash a RUU?
this is my current state:
Bootloader unlocked
Team win recovery
Cyanogenmod 10.2
Edit:yes,i have the snapdragon s4 (z520e)
Sent from my HTC One S using xda app-developers app

LSGio said:
What do you mean might work?
I have two questions:
If it doesn't work would my phone Get bricked?
How do I properly flash a RUU?
this is my current state:
Bootloader unlocked
Team win recovery
Cyanogenmod 10.2
Edit:yes,i have the snapdragon s4 (z520e)
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I'm not sure if there is RUU for your CID. I tried to Google that but I didn't find much. If you've bought your phone from carrier, then there is probably no RUU for your phone. If the CID doesn't match, then RUU won't run at all and it will throw an error. To run RUU you need to have locked bootloader and stock recovery.

attelaut said:
I'm not sure if there is RUU for your CID. I tried to Google that but I didn't find much. If you've bought your phone from carrier, then there is probably no RUU for your phone. If the CID doesn't match, then RUU won't run at all and it will throw an error. To run RUU you need to have locked bootloader and stock recovery.
Click to expand...
Click to collapse
if i relock the bootloader and flash stock recovery (please give me a link for it)
so can i flash the RUU mensioned erlier?
what if it fails?

Follow this guide to do it. You don't need to root since you have CyanogenMod. The links to XDA threads doesn't work, but all you need is RUU and all in one toolkit for One S which should be in Android Development section on this forum. Also you need to have the unlock token for your device.
If the RUU doesn't work, then you can try another RUU if you find correct one for your device. Some have went as far as changing CID to HTC__001 to run the European RUU, which I linked earlier, but to do it you need to unlock bootloader again.

[Q] Unlock rooted AT&T HTC One M7

Hello
I have HTC One M7_UL rooted (originally by AT&T). It is rooted, but it is still locked. What can I do?
Thanks in advance

norgematos said:
Hello
I have HTC One M7_UL rooted (originally by AT&T). It is rooted, but it is still locked. What can I do?
Thanks in advance
Click to expand...
Click to collapse
you need a unlock code. on ebay you can find some cheap unlock code

b0unty said:
you need a unlock code. on ebay you can find some cheap unlock code
Click to expand...
Click to collapse
I have the unlock code, but it does not works, because it is for AT&T, and now the phone is rooted.

norgematos said:
I have the unlock code, but it does not works, because it is for AT&T, and now the phone is rooted.
Click to expand...
Click to collapse
well if your M7 is branded by AT&T your bootloader is locked by AT&T
you need to unlock your bootloader first
look on google howto unlock your bootloader

b0unty said:
look on google howto unlock your bootloader
Click to expand...
Click to collapse
Bootloader is unlocked. Actually right now is relocked... I am trying to flash it using fastboot. Anyway, it's wasted time, I downloaded and tried 16 ruu, and I am receiving "signature verify fail" even when I saw my modelid and my cidnum in android-info file. I am confused, I tried using RUU.exe and fastboot using zip file.same result.
By the way, it is S-ON.
Any idea?

norgematos said:
Bootloader is unlocked. Actually right now is relocked... I am trying to flash it using fastboot. Anyway, it's wasted time, I downloaded and tried 16 ruu, and I am receiving "signature verify fail" even when I saw my modelid and my cidnum in android-info file. I am confused, I tried using RUU.exe and fastboot using zip file.same result.
By the way, it is S-ON.
Any idea?
Click to expand...
Click to collapse
Go S-OFF first

LS.xD said:
Go S-OFF first
Click to expand...
Click to collapse
I want to go S-OFF, but I just can access to the bootloader, so I can't use adb... do I can go S-OFF without adb?

No.
Sent from my beloved HTC One S using (most time buggy) Tapatalk

SOLVED
Connected to PC using https://www.youtube.com/watch?v=PUjQnwULGzs
Fixed using http://www.htc1guru.com/downloads/stock-rom-downloads/

[Q] Encryption Unsuccessful-Bootloader Locked

Is it possible to unlock the bootloader when the phone is stuck in Encryption Unsuccessful screen?(basically the phone will only go into stock recovery) I tried through HTCDEV and that didn't work. It seems like the problem is, the bootloader is locked, I can't get into the phone to enable USB or developer options and only have stock recovery. Every option I read requires enabling USB and developer options first. Any Ideas???
The phone was baught this way. I'm just trying to get it back to stock. I figure I need to unlock the bootloader, put a custom recovery on and then flash the stock file.

smith919 said:
Is it possible to unlock the bootloader when the phone is stuck in Encryption Unsuccessful screen?(basically the phone will only go into stock recovery) I tried through HTCDEV and that didn't work. It seems like the problem is, the bootloader is locked, I can't get into the phone to enable USB or developer options and only have stock recovery. Every option I read requires enabling USB and developer options first. Any Ideas???
The phone was baught this way. I'm just trying to get it back to stock. I figure I need to unlock the bootloader, put a custom recovery on and then flash the stock file.
Click to expand...
Click to collapse
S-off or s-on dictates your next steps.

dottat said:
S-off or s-on dictates your next steps.
Click to expand...
Click to collapse
S-on.

smith919 said:
S-on.
Click to expand...
Click to collapse
You won't be able to unlock the boot loader. Vzw blocks HTC dev.
Put phone in fastboot mode. Run the following commands from your PC.
Fastboot oem task 28
Fastboot oem task 29
Then run the ruu located here. Match the one to what your boot loader screen says for os
http://forum.xda-developers.com/showthread.php?t=2883845
Sent from my HTC6535LVW using Tapatalk

dottat said:
You won't be able to unlock the boot loader. Vzw blocks HTC dev.
Put phone in fastboot mode. Run the following commands from your PC.
Fastboot oem task 28
Fastboot oem task 29
Then run the ruu located here. Match the one to what your boot loader screen says for os
http://forum.xda-developers.com/showthread.php?t=2883845
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
I will give this a shot.... Thanks for the reply!

dottat said:
You won't be able to unlock the boot loader. Vzw blocks HTC dev.
Put phone in fastboot mode. Run the following commands from your PC.
Fastboot oem task 28
Fastboot oem task 29
Then run the ruu located here. Match the one to what your boot loader screen says for os
http://forum.xda-developers.com/showthread.php?t=2883845
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
Will I have to run the ruu from the sd card?

smith919 said:
Will I have to run the ruu from the sd card?
Click to expand...
Click to collapse
No. You can use the exe or fastboot.
Sent from my HTC6535LVW using Tapatalk

dottat said:
No. You can use the exe or fastboot.
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
Just getting ready to start, but I have a couple more questions before I start... sorry I 'm a rookie here and never done this before. you can save me some time and effort
1 - Do I need to install adb/fastboot on my pc first or can I just have the phone in fastboot mode and run the commands through the stock cmd.exe?
2 - The OS# is 4.17.605.5 so do I just download 5.0.1 RUU EXE and run that or do I need to download and run hboot first?
Sorry for extra questions here - Thanks!

dottat said:
No. You can use the exe or fastboot.
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
That did the trick... thanks for the help!!!

HTC m7 Verizon stuck on encryption unsuccessful screen
Good day I'm having the same problem with my m7 but when I try to fix it they tell me the ruu files aren't available because my phone is running the latest update
I'm begging please tell me you can help
smith919 said:
I will give this a shot.... Thanks for the reply!
Click to expand...
Click to collapse

HTC m8 Verizon stuck on encryption unsuccessful screen
smith919 said:
S-Quote:
HTC m8 Verizon stuck on encryption unsuccessful screen
hey rigth I'm having the same problem with my m8 but im trying to fix it now i run the 6.0 Marshmallow EXE RUU,zip an its still stuck on encryption unsuccessful screen
I'm begging please tell me you can help
Click to expand...
Click to collapse

daccari said:
smith919 said:
S-Quote:
HTC m8 Verizon stuck on encryption unsuccessful screen
hey rigth I'm having the same problem with my m8 but im trying to fix it now i run the 6.0 Marshmallow EXE RUU,zip an its still stuck on encryption unsuccessful screen
I'm begging please tell me you can help
Click to expand...
Click to collapse
Try fastboot oem task 28 and fastboot oem task 29 and then running the ruu.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse

ok,I perform the process
-fastboot oem task 28
-fastboot oem task 29
-once I install the ruu
and I locked the bootloader still appears, my question is , to make this process should appear unlocked the bootloader or run commands on htc dev to get the token ?

valva said:
ok,I perform the process
-fastboot oem task 28
-fastboot oem task 29
-once I install the ruu
and I locked the bootloader still appears, my question is , to make this process should appear unlocked the bootloader or run commands on htc dev to get the token ?
Click to expand...
Click to collapse
Are you s-off?
Sent from my XT1575 using Tapatalk

No, s-on

valva said:
No, s-on
Click to expand...
Click to collapse
You cannot HTC dev unlock this phone. Vzw phones are blocked. So if task 28 doesn't fix it you are sol.
Sent from my SM-T810 using Tapatalk

smith919 said:
Is it possible to unlock the bootloader when the phone is stuck in Encryption Unsuccessful screen?(basically the phone will only go into stock recovery) I tried through HTCDEV and that didn't work. It seems like the problem is, the bootloader is locked, I can't get into the phone to enable USB or developer options and only have stock recovery. Every option I read requires enabling USB and developer options first. Any Ideas???
The phone was baught this way. I'm just trying to get it back to stock. I figure I need to unlock the bootloader, put a custom recovery on and then flash the stock file.
Click to expand...
Click to collapse
it's a complicated, the internal storage locked by encrypted and hboot locked too, so you can't ubl or s-off bcause no more space /link to move command .
cannot to ruu mode. and recovery with red triangle.
change emmc with stock backup dump is 1 way's

dottat said:
You won't be able to unlock the boot loader. Vzw blocks HTC dev.
Put phone in fastboot mode. Run the following commands from your PC.
Fastboot oem task 28
Fastboot oem task 29
Then run the ruu located here. Match the one to what your boot loader screen says for os
http://forum.xda-developers.com/showthread.php?t=2883845
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
Thanks I have almost given up on my phone.I have downloaded several Signed RUU to fix that encryption unsuccessful error to no avail.I just had to give it one more try, though I did something extra before my phone started working.After running the above command I Factory Reset in Bootloader mode before the phone started working.

dottat said:
daccari said:
Try fastboot oem task 28 and fastboot oem task 29 and then running the ruu.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Thank you i have done it my htc m8
i tried unlock boot loader its fail with error "Error Code: 172. Error Reason: CID Not Allowed (MID not exist in Model Rule"
tried to flash ruu ..
then finally This works sorry for bad English This is my first post
Click to expand...
Click to collapse

guys plz help i didnt understand the explanation above sry for that plz tell me how to fix my prob i have
(( unsuccessful encryption )) in my htc one m7-ul plz help me fix it
sry for my bad lang