Database Info

galaxy i9000 crashing

hi i have a galaxy i-9000 running android ver 2.3.7, which has MIUI kernal on it.
the phone works fine for a few week then for some strange reason it stops totally and the only way of starting the phone is to drop the battery out of it. it can happen between 3 to 5 times a day. i have monitored this problem and funny thing is it only happens in a morning?? dont know why only i a morning but it does. its starting to do my head in as the phone has to be on just in case my disabled wife needs me. any help with this would be appreciated.
many thanks xda developers
shaun

[Q] Problem with Samsung phone performance

Been contemplating for a while whether to post this as it will come off as rather trollish. Had my Infuse for over a year now. When I first got it I noticed there were some "issues". I remained patient hoping or thinking maybe when GB was released it would improve. It did not. Later I needed to root this phone and came here, found a ROM that had all the AT&T junk stripped out. Phone worked better, but still had these issues.
I got to the point that I knew I would never again purchase either a Samsung phone or Android. Did not know what the culprit was. Just recently I had the chance to really take a look at an HTC EVO, and I realized that Samsung is the problem, not Android.
Number one issue is that this phone is sluggish, and sometimes unresponsive. I will touch whatever button and get that vibrating acknowledgement, but nothing happens. I will be in the app menu and wish to exist and the home button just does not respond.
Yesterday I missed a call because the bloody phone just did not respond, even though I touched the answer button. Other times I just can not make a call. I dial number, and the phone just sits there doing nothing. Eventually I just pull out the battery and restart the phone to make a simple bloody call. I had a HTC WinMo phone for years and never once experienced this. No matter how farked the OS could get with some app or whatever, the phone function always worked.
I do not run a lot of apps, and recently have experienced these issues with almost literally no apps installed. I will then add something like GO taskmanger just to confirm that the unresponsive behavior is not due to some app taking up memory/CPU etc..
Sorry for the long post, but I am at my wits end with this bloody phone. The fact that I miss calls when the **** phone is right in my hand is unacceptable. So before placing this phone in a box filled with C4 and shooting this to the moon, hoping that maybe a solution is out there.
p.s. I have 2 Infuse in use, both have the same issue.

What firmware are you running?
Is it the same firmware on both phones?
What is the launcher?
Have you tried a different modem?
Are you using a battery saver like juice defender?
Are you using an ad blocker?
Are you using a specific kernel? Oc? Uv?
Need for specific info

ssa2204 said:
Been contemplating for a while whether to post this as it will come off as rather trollish. Had my Infuse for over a year now. When I first got it I noticed there were some "issues". I remained patient hoping or thinking maybe when GB was released it would improve. It did not. Later I needed to root this phone and came here, found a ROM that had all the AT&T junk stripped out. Phone worked better, but still had these issues.
I got to the point that I knew I would never again purchase either a Samsung phone or Android. Did not know what the culprit was. Just recently I had the chance to really take a look at an HTC EVO, and I realized that Samsung is the problem, not Android.
Number one issue is that this phone is sluggish, and sometimes unresponsive. I will touch whatever button and get that vibrating acknowledgement, but nothing happens. I will be in the app menu and wish to exist and the home button just does not respond.
Yesterday I missed a call because the bloody phone just did not respond, even though I touched the answer button. Other times I just can not make a call. I dial number, and the phone just sits there doing nothing. Eventually I just pull out the battery and restart the phone to make a simple bloody call. I had a HTC WinMo phone for years and never once experienced this. No matter how farked the OS could get with some app or whatever, the phone function always worked.
I do not run a lot of apps, and recently have experienced these issues with almost literally no apps installed. I will then add something like GO taskmanger just to confirm that the unresponsive behavior is not due to some app taking up memory/CPU etc..
Sorry for the long post, but I am at my wits end with this bloody phone. The fact that I miss calls when the **** phone is right in my hand is unacceptable. So before placing this phone in a box filled with C4 and shooting this to the moon, hoping that maybe a solution is out there.
p.s. I have 2 Infuse in use, both have the same issue.
Click to expand...
Click to collapse
You know, for the rather lengthy post, you really have not explained any detail about your issue.. You have a generic 'I have an issue, the Infuse sucks' post and its not going to help anyone resolve your issue. I find it EXTREMELY hard to believe that you have 2 infuses having the SAME EXACT ISSUE. Yes, there will be times when you get a defective phone or it isnt working up to your standards, but to have 2 defective phones with the same defect? You need to play the lottery. Also, i suggest you send the phones back. It sounds like youve already made your mind up and have pretty much bashed the samsung infuse in that entire post. The same samsung infuse that myself, and plenty of other people live with day to day and have absolutely 0 complaints.

I will give you $20.00 a piece for them!!!!

ssa2204 said:
Been contemplating for a while whether to post this as it will come off as rather trollish. Had my Infuse for over a year now. When I first got it I noticed there were some "issues". I remained patient hoping or thinking maybe when GB was released it would improve. It did not. Later I needed to root this phone and came here, found a ROM that had all the AT&T junk stripped out. Phone worked better, but still had these issues.
I got to the point that I knew I would never again purchase either a Samsung phone or Android. Did not know what the culprit was. Just recently I had the chance to really take a look at an HTC EVO, and I realized that Samsung is the problem, not Android.
Number one issue is that this phone is sluggish, and sometimes unresponsive. I will touch whatever button and get that vibrating acknowledgement, but nothing happens. I will be in the app menu and wish to exist and the home button just does not respond.
Yesterday I missed a call because the bloody phone just did not respond, even though I touched the answer button. Other times I just can not make a call. I dial number, and the phone just sits there doing nothing. Eventually I just pull out the battery and restart the phone to make a simple bloody call. I had a HTC WinMo phone for years and never once experienced this. No matter how farked the OS could get with some app or whatever, the phone function always worked.
I do not run a lot of apps, and recently have experienced these issues with almost literally no apps installed. I will then add something like GO taskmanger just to confirm that the unresponsive behavior is not due to some app taking up memory/CPU etc..
Sorry for the long post, but I am at my wits end with this bloody phone. The fact that I miss calls when the **** phone is right in my hand is unacceptable. So before placing this phone in a box filled with C4 and shooting this to the moon, hoping that maybe a solution is out there.
p.s. I have 2 Infuse in use, both have the same issue.
Click to expand...
Click to collapse
Simple . Hack it and put cm7 on it if you really need speed. Maybe its your screen protecter. Wipe the screen off. Cm9 can be sluggish, for speed go to miui on gingerbread or cm7

Id be willing to buy one of the infuses
Trust me...sounds like you got two defective units...which like Scott, I find hard to believe...but hey its possible-idk when you got hem.but if it hasn't been a year then put them back to stock with gtgs unbrick and file a warranty claim with Samsung...the infuse is a great phone and I never had the problem you described...I do have a question though...did you get them both at the same time? Cause I don't see why you would get a second if your first was having problems
Anyways...if you wanna sell one hmu...I may buy one depending on the price and if I can get the money (I think I already may have one lined up for $170 just need to get the money)
Sent from my HTC PH39100 using xda app-developers app

Never really had any problems with samsungs beside the only issue I have ever had with ALL Samsung phones .. They have the worst RF signal/strength out of any company! I miss the days of my old Nokia RF ..
Sent from my SAMSUNG-SGH-I997 using xda app-developers app

Android Law #1: Costum ROMs are ALWAYS 10x better than stock.

Wow an i cant find one issue. Always great signal never inresponsive u sure u have an infuse
Sent from my SGH-I997 using xda premium

Prometh1216 said:
Wow an i cant find one issue. Always great signal never inresponsive u sure u have an infuse
Sent from my SGH-I997 using xda premium
Click to expand...
Click to collapse
Hehehe, what ROM u running?
Sent from my SAMSUNG-SGH-I997 using xda premium

qkster said:
What firmware are you running?
Click to expand...
Click to collapse
One is using the GB posted by jscott30 here, the other is the plain official Samsung GB via Kies. Mine is then UCLB3
qkster said:
Is it the same firmware on both phones?
Click to expand...
Click to collapse
No
qkster said:
What is the launcher?
Click to expand...
Click to collapse
Both stock
qkster said:
Have you tried a different modem?
Click to expand...
Click to collapse
No, thought never occurred to me that I should look at this as a solution.
qkster said:
Are you using a battery saver like juice defender?
Click to expand...
Click to collapse
Neither.
qkster said:
Are you using an ad blocker?
Click to expand...
Click to collapse
Nope
qkster said:
Are you using a specific kernel? Oc? Uv?
Click to expand...
Click to collapse
2.6.35.7-I997RUXK53-CL366622 for mine (GB rooted ROM) the other would be whatever came with the official Samsung GB release.
qkster said:
Need for specific info
Click to expand...
Click to collapse
Again this has been a recurring problem since purchase, and during this time I have had stock Froyo, rooted Froyo ROM, GB update, and for one now a the GB rooted ROM.
When the slow to unresponsiveness occurs there does not appear to be any specific cause. Prior to updating to the rooted GB I had used GO Taskmanager, and long before that some other app I long since forgot the name of. Point was that they had shown that neither CPU was excessive, or memory was used up. Both phones have data services disabled and are strictly Wifi only. There are no tasks or extra programs run in the background (though did install Connectbot today). I no longer use any Live wallpaper. After updating to the rooted GB I left the phone in that state (no software installed) for a week or so, and the problem still occured.
This occurs when calling or answering calls, but as previously posted occurs sometimes just opening the Applications menu as an example. So it is not a specific task or program that is slow or unresponsive. Earlier this evening I got a call, slide the bar across to answer and the screen just hung there for a few moments. This time it was at least not long enough that I missed the call. When the call was done I looked and there simply was nothing running on the phone. No apps, no web browser or mail, in fact I was not even connected to the wifi (I have data 3G/4G service disabled on the phone).

are you completely wiping before every flash youve done? have you tried a complete wipe and start from fresh?

ssa2204 said:
One is using the GB posted by jscott30 here, the other is the plain official Samsung GB via Kies. Mine is then UCLB3
No
Both stock
No, thought never occurred to me that I should look at this as a solution.
Neither.
Nope
2.6.35.7-I997RUXK53-CL366622 for mine (GB rooted ROM) the other would be whatever came with the official Samsung GB release.
Again this has been a recurring problem since purchase, and during this time I have had stock Froyo, rooted Froyo ROM, GB update, and for one now a the GB rooted ROM.
When the slow to unresponsiveness occurs there does not appear to be any specific cause. Prior to updating to the rooted GB I had used GO Taskmanager, and long before that some other app I long since forgot the name of. Point was that they had shown that neither CPU was excessive, or memory was used up. Both phones have data services disabled and are strictly Wifi only. There are no tasks or extra programs run in the background (though did install Connectbot today). I no longer use any Live wallpaper. After updating to the rooted GB I left the phone in that state (no software installed) for a week or so, and the problem still occured.
This occurs when calling or answering calls, but as previously posted occurs sometimes just opening the Applications menu as an example. So it is not a specific task or program that is slow or unresponsive. Earlier this evening I got a call, slide the bar across to answer and the screen just hung there for a few moments. This time it was at least not long enough that I missed the call. When the call was done I looked and there simply was nothing running on the phone. No apps, no web browser or mail, in fact I was not even connected to the wifi (I have data 3G/4G service disabled on the phone).
Click to expand...
Click to collapse
Task manager is NOT the best app to tell you what is running in the background.
Maps and other location apps may not be listed but will consume resourse that can be the cause of your lag.
The fact that stopping wallpaper or live wall paper off alleviate the condition may suggest that the phone is running at max capacity. Steps to reduce the load improves it. Live wp, facebook, maps, stock email and other device manager from stock att was one of the first @#$% I took out on any rom I run.
Having a large amount of apps installed can also cause this lag. The OS may only be able to handle so many.
Have a poor signal at the time of the call may also be an issue, especially if both of your phones have this issue occasionally but not consistently.
Lock screen can also be a factor. Some sleep setting may also cause the phone to wake up poorly. I get around this by turning off my lock screen. On the call settings, you can also change the answering options so that it will override others and make it easy to answer.
On any firmware - stock or modded, after you have the phone running for an extended period of time without a reboot, you may start to see some lags. This may be across all devices. You may need to reboot it occasionally or boot into recovery and wipe the cache.
These issues may or not go away once you have a device with more power or resources..ex: dual or quad core, 1gb or 2gb ram etc..my guess is when a device has more power, programmers will come up with more resourse intensive apps that may hinder the phone as well.
Lastly, pay attention to your battery meter. As the power dips below 30%, there are steps taken by the OS to conserve the battery. This may give you lags as well..possibly one of the reason why it seems random also.
If you wanted to test out the lag issue due to background apps, go to settings/account and sync. turn off background data. You will retain the (radio) phone and text but there will be no email/facebook, weather, widgets/market/amazon etc updates unless you manually update them. If this runs smoothly but lags when you turn it back on, you can start the process of narrowing down your culprit.
gl

Samsung S2 Skyrocket GPS problem

Until just recently, the GPS in my Samsung Skyrocket (with factory android and rooted with TWRP) worked great. It would always get a lock within 2 or 3 minutes. But after I factory reset the phone to clear up some issues, it no longer gets a lock. If I use one of those GPS status apps it sees about 10 satellites and sometimes locks onto one but quickly drops it.
And I've tried everything I could find online, from downloading new A-GPS files to clearing the old one to pulling the battery and waiting a few minutes. But nothing seems to fix it! Is there something I'm missing? Since I purchased a sygic subscription last week I would really like to see it work.
Thanks
Sent from my Samsung Galaxy S2 Skyrocket

Nothing? Someone must have an idea! Do you need more info?
Sent from my Samsung Galaxy S2 Skyrocket

Well this is just rude. Am I doing something wrong? If someone would reply to say they didn't know, I'd appreciate that. All this time with the gps subscription and I can't use it.
Sent from my Samsung Galaxy S2 Skyrocket.

sigh

Affecting Every Verizon 5.1.1 Samsung Galaxy S6! Touches Randomly Not Registering

Galaxy s6
Purchased: april 11 2015
Replaced: 8-1-15? Camera issue
Replaced: 10-15-15? Touch issue
Replaced : 11-16-15 touch issue
Samsung Galaxy S6 5.1.1 key strokes randomly not registering
The phones ive tested so far have all been the following model so i dont know if it affects different phones. Please post if your phone is affected.
Samsung Galaxy S6 (Verizon)
Model: SM-G920V
Andriod version: 5.1.1
I am on my 3rd replacement phone now because of this issue and just figured out why it is happening. everytime i get a replacement and update it from 5.0.2 to 5.1.1 is starts missing key strokes.. My current replacement i purposely didnt update and it works absolutely perfectly. I have tested 4 phones now and all of them have the same exact issue. I believe the reason most people dont realize it is because of word prediction. most of the time Word Prediction will put the correct word in even tho it misses keystroke. My brother has an s6 and he didnt even realize it till i had him test it like i tested mine. I did notice it tho and got really annoyed by it and started returning phones until i realized that they all had the same issue.. Worked perfectly on 5.0.2, but as soon as i updated to 5.1.1 they started missing keystrokes.
This is how i tested and proofed to Verizon that my phone was not working right:
disable "word prediction" in the samsung keyboard settings.
in the texting app type the first row of keys and press enter repeatedly so it looks like this:
qwertyuiop
qwertyuiop
qwertyuiop
qwertyuiop
repeat about 10 to 20 times. If your phone has the same issues as all my replacements you should see missed keys 2 to 5 times in your repeated words
Example:
qwertyuiop
qwetyuiop (missed the r)
qwertyuiop
qwertuiop (missed the y)
qwertyuiop
qwertyuiop
wertyuip (missed the q and o)
qwertyuiop
Cant wait to see what everyone comes up with! Lets get this to samsung asap for a fix!

My keyboard misses presses and is generally laggy all of the time. The same is true for third party keyboards as well.
I don't blame the touch response though, I just blame the laggy and slow S6. I have to reboot this thing once a slay if I want it to behave.
And yes I have tried fresh instslls, avoiding known problematic apps, and so on.
This thing has been a huge disappointment.

all my replacements were fast and perfect until I updated to 5.1.1. so if u have always had ur issues even before the update then it just might be something else with ur phone. do u know if it was working good before 5.1.1?

edgemaster191 said:
My keyboard misses presses and is generally laggy all of the time. The same is true for third party keyboards as well.
I don't blame the touch response though, I just blame the laggy and slow S6. I have to reboot this thing once a slay if I want it to behave.
And yes I have tried fresh instslls, avoiding known problematic apps, and so on.
This thing has been a huge disappointment.
Click to expand...
Click to collapse
Same here. I am hoping marshmallow will fix this since for me it started with 5.1.1.
Sent from my K00C using Tapatalk

I am running 5.1.1.1 on my S6 and it does not replicate the problem you are having...
Sent from my SM-G920V using Tapatalk

This is nice information, but I would loose my mind with the constant popup asking me to update. Too bad we dont have root

It never seems to happen to me. Might you be using the stock keyboard?
Sent from my SM-G925V using Tapatalk

Its just the junkware on these phones. Use the Debloater tool and watch the phone perform perfectly. Come on guys.

redrol said:
Its just the junkware on these phones. Use the Debloater tool and watch the phone perform perfectly. Come on guys.
Click to expand...
Click to collapse
How does the debloater compare to the Package Disabler on the play store. I am using the package disabler, and don't really notice an improvement in battery life

natewipf said:
Galaxy s6
Purchased: april 11 2015
Replaced: 8-1-15? Camera issue
Replaced: 10-15-15? Touch issue
Replaced : 11-16-15 touch issue
Samsung Galaxy S6 5.1.1 key strokes randomly not registering
The phones ive tested so far have all been the following model so i dont know if it affects different phones. Please post if your phone is affected.
Samsung Galaxy S6 (Verizon)
Model: SM-G920V
Andriod version: 5.1.1
I am on my 3rd replacement phone now because of this issue and just figured out why it is happening. everytime i get a replacement and update it from 5.0.2 to 5.1.1 is starts missing key strokes.. My current replacement i purposely didnt update and it works absolutely perfectly. I have tested 4 phones now and all of them have the same exact issue. I believe the reason most people dont realize it is because of word prediction. most of the time Word Prediction will put the correct word in even tho it misses keystroke. My brother has an s6 and he didnt even realize it till i had him test it like i tested mine. I did notice it tho and got really annoyed by it and started returning phones until i realized that they all had the same issue.. Worked perfectly on 5.0.2, but as soon as i updated to 5.1.1 they started missing keystrokes.
This is how i tested and proofed to Verizon that my phone was not working right:
disable "word prediction" in the samsung keyboard settings.
in the texting app type the first row of keys and press enter repeatedly so it looks like this:
qwertyuiop
qwertyuiop
qwertyuiop
qwertyuiop
repeat about 10 to 20 times. If your phone has the same issues as all my replacements you should see missed keys 2 to 5 times in your repeated words
Example:
qwertyuiop
qwetyuiop (missed the r)
qwertyuiop
qwertuiop (missed the y)
qwertyuiop
qwertyuiop
wertyuip (missed the q and o)
qwertyuiop
Cant wait to see what everyone comes up with! Lets get this to samsung asap for a fix!
Click to expand...
Click to collapse
Not having that issue. Stock keyboard, Stock 5.1.1.

TommyRox said:
I am running 5.1.1.1 on my S6 and it does not replicate the problem you are having...
Sent from my SM-G920V using Tapatalk
Click to expand...
Click to collapse
Same here. Repeated 10 times and no issues. If anything my screen seems overly sensitive. I dont even have to make contact and it will hit he keys.
redrol said:
Its just the junkware on these phones. Use the Debloater tool and watch the phone perform perfectly. Come on guys.
Click to expand...
Click to collapse
You can just go to settings -> Apps and disable anything you want except for a few key services. My phone flies and sure as hell is not laggy at all.
Here is all that I have disabled:
Code:
Amazon
Amazon App Suite
Amazon Kindle
Amazon Music
Ant Radio Services (2)
Amazon App Store
Briefing
Caller Name ID
Chrome Device Support Lib
Cloud
com.verizon.vzwavs
Drive
DT Ignite
Facebook
Galaxy Apps Widget
Google Play Books
Google Play Games
Google Play Movies and TV
Google Play Newsstand
Google+
Hancomb Office Viewer
LTE Broadcast Manager_VZWE
Memo
Message+
Milk
Milk Video
MyInfo Zone
NFL Mobile
Peel Smart Remote
Print Spooler
QOSSIG
S beam
Svoice
Sapa Monitor
Slacker radio
Support & Protection
SVF
Verizon Location Agent
Virtual Tour
Voice Wake Up
VZ Navigator
VZW_API
Obviously some people may choose took apps like Facbook and instagram. Those are battery and performance killing apps. Anything that does any sort of push notification is running all the time and will drain battery and take away cpu cycles.
Disabling all of those apps is almost equal to having my own Custom ROM installed.

But back on topic... I have no issues with my touchscreen. This was an original device about 2 weeks after release.

Having a similar problem
Got 3 S6s for the family during the rebate sale. So far two of them have developed bad touch sensitivity. It took about a week to show up. It is worse on my wife's phone and that is not good.
When I did a hard reset and restarted it was good until somewhere near the end of updating. Maybe it was the Verizon upgrade, I don't know...
I know it shouldn't make a difference but increasing Pointer Speed to maximum increased the responsiveness of my phone keypad (but not the text keyboard). Up until that change, the dialer was barely useable. I also switched to SwiftKey and disabled (hide is the correct term) the Samsung Keyboard and that seemed to help. What makes this difficult is that it is inconsistent. I wonder if my fingers are too cold in the morning...

on the same one i got in may. never had this issue.

I honestly miss my s5 I think my s6 sucks, slow laggy battery hogging crap,can't figure why they took away allot of cool features like the ability to plug to TV for example (without having to buy adapter)waterproof I really don't care about, also miss having root .I don't have to many issue's with screen misses but could be I don't use it as much as I used to.

Same thing happened to me. Just got my replacement device today. Missed touches mostly around the edges of the screen. Started about a week after I got the phone. We'll see if this one does the same thing...

unleashedff248 said:
Same thing happened to me. Just got my replacement device today. Missed touches mostly around the edges of the screen. Started about a week after I got the phone. We'll see if this one does the same thing...
Click to expand...
Click to collapse
debloat the damn phones people! The s6 is a fantastic phone with a load of crapware.. and knox. Disable all that!

Debloat doesn't seem to help
redrol said:
debloat the damn phones people! The s6 is a fantastic phone with a load of crapware.. and knox. Disable all that!
Click to expand...
Click to collapse
I realize I am just a noob but I have started debloating and I am frustrated with apps like the Samsung Keyboard restarting themselves on their own. These apps may be hidden from my view but they start running when Samsung tells them to. If these apps can't be disabled, then I feel like I am wasting my time on trying to identify the running apps that are causing the loss in sensitivity.

I have none of these issues.

if your phone stop responding to touch in random spots on the screen, uninstall Facebook messenger, that ****ty app is causing that.

S-Health Steps counter doesnt work / if it works, its very unprecise to say the least

My girlfriend has the S7 Edge (German model) now since it came out. She had Galaxy devices before, but since then she never really cared for S-Health. Now with the S7 she kinda does, and in the beginning the steps counter in S-Health worked fine. Now out of a sudden, it stopped counting. The device is still vanilla, no root, no mod or anything. It recently got the latest Update from Samsung that is available here. But even after that, the Steps counter still worked fine. Now it stopped most of the time, and if it works, it only says like it has done 30 steps (after it should be at least 2000 or so). On google i found a hint to uninstall all Updates for S-Health and reinstall them and start over with S-Health. Did that, no effect really.
Does anyone know what the issue is ? Is it a software issue, is a sensor in the device broken or faulty or what could it be ? Because for her, that Steps counter is important, and she really would like to continue with that. Maybe one of you also had this issue and even fixed it and maybe knows what to do. I would appreciate any help.
Thanks in advance.
Wolfseye

wpkwolfseye said:
My girlfriend has the S7 Edge (German model) now since it came out. She had Galaxy devices before, but since then she never really cared for S-Health. Now with the S7 she kinda does, and in the beginning the steps counter in S-Health worked fine. Now out of a sudden, it stopped counting. The device is still vanilla, no root, no mod or anything. It recently got the latest Update from Samsung that is available here. But even after that, the Steps counter still worked fine. Now it stopped most of the time, and if it works, it only says like it has done 30 steps (after it should be at least 2000 or so). On google i found a hint to uninstall all Updates for S-Health and reinstall them and start over with S-Health. Did that, no effect really.
Does anyone know what the issue is ? Is it a software issue, is a sensor in the device broken or faulty or what could it be ? Because for her, that Steps counter is important, and she really would like to continue with that. Maybe one of you also had this issue and even fixed it and maybe knows what to do. I would appreciate any help.
Thanks in advance.
Wolfseye
Click to expand...
Click to collapse
It happens to me once, I removed the widget and put a new widget again and it started counting

She doesn't even use the Widget on one of the Screens. She just goes into the app itself to check. So she doesn't even have the widget in use.
Sent from a smartphone...

The same thing has just happened to me and my phone is only 4 months old. I tried uninstalling updates, and I do not have a widget. I am about to return it to Best Buy if I do not find a solution soon.