Hey guys, I need to bring my phone in to AT&T for warranty on a defective screen but my phone is currently rooted with CM 10.1. The online AT&T representative said that since this is a hardware defect, the software won't make a difference but I don't want to take any chances.
Is there a guide on how to unroot and go back to stock software so I can still use my warranty?
Thanks!
All help is greatly appreciated!
carman594 said:
Hey guys, I need to bring my phone in to AT&T for warranty on a defective screen but my phone is currently rooted with CM 10.1. The online AT&T representative said that since this is a hardware defect, the software won't make a difference but I don't want to take any chances.
Is there a guide on how to unroot and go back to stock software so I can still use my warranty?
Thanks!
All help is greatly appreciated!
Click to expand...
Click to collapse
Attain S-OFF if you haven't already. There's a sticky in the original android development section.
Then run the RUU with your phone plugged in. If you want to keep root/unlocked, I don't suggest relocking the bootloader because if you do and they happen to update you to 3.18, you'll be SOL.
Good luck.
exad said:
Attain S-OFF if you haven't already. There's a sticky in the original android development section.
Then run the RUU with your phone plugged in. If you want to keep root/unlocked, I don't suggest relocking the bootloader because if you do and they happen to update you to 3.18, you'll be SOL.
Good luck.
Click to expand...
Click to collapse
Well they are just replacing my phone so I just want to do as little as possible so they honor my warranty.
Then just run the RUU, I'm sure that'll be enough. If you're extra paranoid, after running the RUU you can fatsboot oem writecid CWS__001
And then you can spoof your bootloader to say S-ON and LOCKED instead of S-OFF and unlocked or relocked. If you click the resource compilation link in my signature, I believe there's a link in the MODs portion of the OP.
Chances are they will replace it with a phone with 3.18. No root for that yet. You may get lucky though.
Good luck.
Related
Hi, I am new to HTC phones and I would like to ask a few things for the One S S4.
From what I've been reading I have to S-Off the phone, unlock the bootloader and change CID?
I want to root the phone (if it voids the warranty then I wont do it).
I want to debrand the phone to EU Open or whatever its called.
I want to be able to revert to factory condition for warranty purposes.
Whats the way to do that? Can you link me the steps in a correct order with the tutorials on XDA?
Which RUU should I use?
Thank you very much!
It voids the warranty. But you can go back to stock if needed but if there's a hardware issue you might not be able to get back so your choice.
Sent from my HTC One S using xda premium
Hmm.... After restoring the phone to the original ROM and doing S-On doesn't make the phone look "untouched"?
Shadowjump said:
Hmm.... After restoring the phone to the original ROM and doing S-On doesn't make the phone look "untouched"?
Click to expand...
Click to collapse
yes, but if there is a hardware defect, how are you gonna flash back to stock? thats what he means.
Shadowjump said:
Hmm.... After restoring the phone to the original ROM and doing S-On doesn't make the phone look "untouched"?
Click to expand...
Click to collapse
No. At the moment, you have ***LOCKED*** written in your bootloader. If you root and de-brand your phone, it will say ***UNLOCKED***.
If you then lock it again, it will not say ***LOCKED*** but rather ***RELOCKED***. So if you take it to warranty repair, they can see that it has been previously unlocked. However, whether they accept the repair under warranty or deny it because of the unlock, is based upon circumstances.
usaff22 said:
No. At the moment, you have ***LOCKED*** written in your bootloader. If you root and de-brand your phone, it will say ***UNLOCKED***.
If you then lock it again, it will not say ***LOCKED*** but rather ***RELOCKED***. So if you take it to warranty repair, they can see that it has been previously unlocked. However, whether they accept the repair under warranty or deny it because of the unlock, is based upon circumstances.
Click to expand...
Click to collapse
This is a guide to S-On with ***LOCKED*** and hidden CID. I've used this on 4-5 phones this past week, works wonders and I'm almost positive a carrier can't tell it has been unlocked.
http://androidforums.com/one-s-all-things-root/691213-how-get-back-stock-facepalm-s-off.html
please help me. i dont know what to do with this cell... anyhow i managed to get it into this screen...
it would keep restarting after displaying htc quietly brilliant.
i have no idea what was done to this cell as i got it lying around in my closet.
What do you mean you got it lying around in my closet? You don't know what you did to it in the past?
Sent from my Evita
no actually my cousin might have screwed up my cell and kept it back...
timmaaa said:
What do you mean you got it lying around in my closet? You don't know what you did to it in the past?
Sent from my Evita
Click to expand...
Click to collapse
Well I think the first thing you should do is talk to your cousin and find out exactly what he did to the device, then you can report back here.
Sent from my Evita
is there any other way through which we can come to know what can be done??? such as an odin thing which i used to do in my samsung note 1 or 3???
timmaaa said:
Well I think the first thing you should do is talk to your cousin and find out exactly what he did to the device, then you can report back here.
Sent from my Evita
Click to expand...
Click to collapse
To know what needs to be done I need to know the history of the device. Odin is Samsung only, there is no HTC equivalent. Who got the phone to this point, you or your cousin? You need to find out what he's done.
Sent from my Evita
Well, one problem is that the screen is cracked.
Seriously though, the phone for some reason or other cannot load into the OS, and is stuck in bootloader. Other than that, not much else can be determined if you don't know the history of what was done.
pvirus86 said:
is there any other way through which we can come to know what can be done??? such as an odin thing which i used to do in my samsung note 1 or 3???
Click to expand...
Click to collapse
Nope. You need to know the history of the device. There is an HTC-specific recovery utility. But running it on a device with unknown history can brick the phone permanently. Particularly since the device is definitely tampered (as shown on the first line of the screen).
Also, the phone's IMEI is personal information, and should not be posted on the internet. You should edit the photo to hide the IMEI.
Unlock your bootloader. Sometimes if you have custom installed or fragments of a custom ROM on the device it will boot directly into your bootloader. After unlocking your bootloader you can install a recovery image and sideload a ROM.
yes i asked my brother and he is saying he doesnt remember what he had done to it... if anyone can show me a way to do something ill try it... or else should i take it to some shop to get it fixed.... which would cost me... but first i wanted to get my hands over d expert advise of u all
Return the phone to stock and never let your brother touch any electronic device of yours again.
Sent from my Evita
but can you let me know to revert it to stock. and will i have to do it from windows 7 or my mac os wud work???
pvirus86 said:
but can you let me know to revert it to stock. and will i have to do it from windows 7 or my mac os wud work???
Click to expand...
Click to collapse
This phone is in a dangerous state.. Running the RUU in this state could brick the phone (make it permanantly unusable without a jtag). Though typically that is how one would return a phone to stock.. to be honest, the safest thing to do would be to unlock the bootloader, flash a rom, S-OFF and then return it to stock. If these seem like foreign terms to you, you have a lot of reading to do. Your phone is in a tough spot right now ESPECIALLY not knowing the history regarding what was done. You would need the bootloader unlock token to reunlock that phone if you don't have it, there's very little chance of safely returning that phone to stock.
pvirus86 said:
yes i asked my brother and he is saying he doesnt remember what he had done to it...
Click to expand...
Click to collapse
Brother or cousin, or both? It seems you don't even know who has been messing with your phone. And the person(s) messing with it don't have a clue what they are doing. So its no wonder the phone is in the state it is.
Agree with above that RUU is risky. Better to s-off the phone first.
Thank u all for the prompt replies, I have played with Samsung but not with HTC. But I can try to unlock the bootloader n turn d s-off. Can I get an step guide for HTC. The thing was I have many cellphone that I buy and use it very rarely. Majority I use is my note 3.
pvirus86 said:
Thank u all for the prompt replies, I have played with Samsung but not with HTC. But I can try to unlock the bootloader not turn d s-off. Can I get an step guide for HTC. The thing was I have many cellphone that I buy and use it very rarely. Majority I use is my note 3.
Click to expand...
Click to collapse
There are detailed instructions available at htcdev for unlocking your bootloader. Once you've done that you need to flash a custom recovery, then you can flash root, then you can get s-off. Check my How-To Guide For Beginners thread, the link is in my signature.
Sent from my Evita
pvirus86 said:
Thank u all for the prompt replies, I have played with Samsung but not with HTC. But I can try to unlock the bootloader n turn d s-off. Can I get an step guide for HTC. The thing was I have many cellphone that I buy and use it very rarely. Majority I use is my note 3.
Click to expand...
Click to collapse
Every device manufaccturer/model has different root methods. If you want to root the phone, you have to put the time in to learn the correct process. There is no shortcut. You won't find a step-by-step guide for the entire process, because of the different carrier version and firmware updates (root method, etc. differs for each). But all the resources you need are sticky at the top of either this Q&A forum section, or General section.
hi i tried to get to unlock the bootloader from the HTCDEV site. first of all the HTC ONE X wasnt on the list so i selected other supported devices
then followed the steps and got the following error
Error Code: 160.
Error Reason: MID Not Allowed.
now what does this mean??
That means you have the original CID still, which means you should be able to run the 3.18 RUU without any problems. Check your CID by issuing this fastboot command:
Code:
fastboot oem readcid
Sent from my Evita
yes i had issued this command after finding it in one of the websites and this was the result which i got
cid: CWS__001
or cid: c??__001
i forgot the exact two letter after C. i think it was CWS
You have the original at&t CID. That means you can run the 3.18 RUU without having to unlock the bootloader and get s-off first.
Sent from my Evita
I have to do a 14 day exchange on my phone. Bought it at Best Buy. I have a few dead pixels amongst other things. I'm very familiar with ADB, bootloader, custom recovery, and OS. Right now, my M8 is unlocked, s-off , and rooted. It's running a custom rooted RUU Rom. Before I attempt it, what would be the best way to get my phone back to its original state? Does Best Buy even care? Does my account get linked to HTC when it is sent back and I'm charged $600 for it being s-off? If I understand it correctly, and I'm asking if this is right, I would want to find and download and flash the original RUU through ADB, find and type in a line of code to Lock bootloader, and find and type in a line of code to s-on, right? Or does best buy not even check or care?
BygSii said:
I have to do a 14 day exchange on my phone. Bought it at Best Buy. I have a few dead pixels amongst other things. I'm very familiar with ADB, bootloader, custom recovery, and OS. Right now, my M8 is unlocked, s-off , and rooted. It's running a custom rooted RUU Rom. Before I attempt it, what would be the best way to get my phone back to its original state? Does Best Buy even care? Does my account get linked to HTC when it is sent back and I'm charged $600 for it being s-off? If I understand it correctly, and I'm asking if this is right, I would want to find and download and flash the original RUU through ADB, find and type in a line of code to Lock bootloader, and find and type in a line of code to s-on, right? Or does best buy not even check or care?
Click to expand...
Click to collapse
You should check out Scotty's thread in this forum.
http://forum.xda-developers.com/showthread.php?t=2729139
He is quite knowledgeable and gives a good discussion of what steps are appropriate/reasonable/safe to take in these situations.
Ok, I'll check out it. I also found this to install rooted original firmware back onto the HTC M8, it might help with my situation, or it might help with others http://forum.xda-developers.com/showthread.php?t=2727831
I purchased a Verizon htc one m8 off some guy and i went home erased the phone a 2nd time and realized something called SuperSu was installed and i knew right then & there this fool gave sold me rooted phone so i click the app and pressed full unroot then restarted the phone the app was erased... Restarted the phone in bootloader mode or what ever and the top says Unlocked and S-off but no tampered sign and the software status says official so the questions i have are
1) Do i have to re root this phone in order to lock the bootloader and return to S-on?
2) Will re locking the bootloader or returning to S-on brick my device or any chance of bricking my device ?
3)If my software status says official is that good or bad ?
4) Will i be able to install future updates at all if i leave the device like it is now ?
Thnak you for taking your time to read this.
Why would you want to relock it? Learn how to do things this way and take advantage is the fact that you aren't locked down to Verizon's chains.
...
silver04v said:
Why would you want to relock it? Learn how to do things this way and take advantage is the fact that you aren't locked down to Verizon's chains.
Click to expand...
Click to collapse
well i pay 11 dollars for a warranty i need my warranty lol...
MH1994 said:
well i pay 11 dollars for a warranty i need my warranty lol...
Click to expand...
Click to collapse
Verizon doesnt care if its rooted or S-OFF.
If I have to send a phone back I send it with my own ROMS on them.
They have never said anything.
As well, I dont recommend turning S-On as you have a much greater chance of bricking the phone.
I would just leave it as it is... Well, actually... I would load my ROM
Well lol
scrosler said:
Verizon doesnt care if its rooted or S-OFF.
If I have to send a phone back I send it with my own ROMS on them.
They have never said anything.
As well, I dont recommend turning S-On as you have a much greater chance of bricking the phone.
I would just leave it as it is... Well, actually... I would load my ROM
Click to expand...
Click to collapse
well software wise i think they would i mean if my software messed up it would be "my fault" lol...i dont think they would replace my phone
I want to do this. Is there a way to do so and retain data?
gunnyman said:
I want to do this. Is there a way to do so and retain data?
Click to expand...
Click to collapse
via fastboot...
fastboot oem lock
I don't recall if it factory defaults, as I rarely lock
bootloader locked now won't boot
All I want to do is run the RUU to get it back to stock
gunnyman said:
bootloader locked now won't boot
All I want to do is run the RUU to get it back to stock
Click to expand...
Click to collapse
Download appropriate RUU from https://forum.xda-developers.com/u11/how-to/collection-htcu-u11-ruu-firmware-t3612048 place it on SD card, rename to 2PZCIMG.zip, put SD card into phone, press & hold vol down and power button to boot into download mode and confirm RUU flashing (battery should be over 30 or something %)
[Edited for better description.]
I have twrp still installed recovery won't start and it doesn't boot
gunnyman said:
I have twrp still installed recovery won't start and it doesn't boot
Click to expand...
Click to collapse
I edited my post for better description. You should do what it says there (you need to boot to download mode).
Also relocking bootloader with twrp still installed is a no no
Ok. Thanks. I'm charging phone now I got running ruu exe sorted. Thanks for the push in the right direction
gunnyman said:
Ok. Thanks. I'm charging phone now I got running ruu exe sorted. Thanks for the push in the right direction
Click to expand...
Click to collapse
Np.. Hope you get it sorted.
(the steps I described I described are for sd card method, if there is ruu exe for your variant you should just follow instructions once you start ruu exe on your computer)
I was freaking out because I was getting USB error 170 running the RUU. Got it all sorted out and am back up and running.
gunnyman said:
I was freaking out because I was getting USB error 170 running the RUU. Got it all sorted out and am back up and running.
Click to expand...
Click to collapse
Good to hear :good:
Sorry to hijack the thread but is there any way to unlock bootloader without going through the htcdev method? I believe that the warranty is voided if i unlock my bootloader and the support will not entertain any hardware damage (not caused by me) which is why i wanted to unlock without using htcdev. Any info is appreciated, thanks!
tokenbest said:
Sorry to hijack the thread but is there any way to unlock bootloader without going through the htcdev method? I believe that the warranty is voided if i unlock my bootloader and the support will not entertain any hardware damage (not caused by me) which is why i wanted to unlock without using htcdev. Any info is appreciated, thanks!
Click to expand...
Click to collapse
There isn't at least for now. And in any case until there is s-off even if there was other way it will show as relocked and modified after you lock it again.
there's no sunshine in the sky for now, but warranty is not voided in most countries/cases anyway.
velimircek said:
There isn't at least for now. And in any case until there is s-off even if there was other way it will show as relocked and modified after you lock it again.
there's no sunshine in the sky for now, but warranty is not voided in most countries/cases anyway.
Click to expand...
Click to collapse
Thanks but sadly.. the customer support for HTC Singapore said warranty would be void after unlocking bootloader and any issues would not be covered, seriously though -_- sucks to hear that and making me hesitate on purchasing a U11 currently.
tokenbest said:
Thanks but sadly.. the customer support for HTC Singapore said warranty would be void after unlocking bootloader and any issues would not be covered, seriously though -_- sucks to hear that and making me hesitate on purchasing a U11 currently.
Click to expand...
Click to collapse
I got the same response from HTC Czech Republic: unlocking the bootloader would instantly void my warranty, plus they said that warranty-keeping bootloader unlock is possible only in that one special case for US customers, the rest of the world voids their warranty by doing so :/
Rant on the side: I truly despise not being allowed to get root privileges without voiding the warranty - it is MY device, yet I can't control the system. I want to do MY own backups, control (or inspect) the data apps save to MY phone, and control the configuration of MY system. I really hate being locked out from even such basic configurations as the hosts file is - I'm effectively barred from some aspects of web development so that advertisements can be shoved down my throat
gunnyman said:
bootloader locked now won't boot
All I want to do is run the RUU to get it back to stock
Click to expand...
Click to collapse
How did you get it to relock? i keep getting a failed messaged with the command above.
C:\adb>fastboot oem lock
...
FAILED (remote: unknown command)
finished. total time: 0.004s
tokenbest said:
Sorry to hijack the thread but is there any way to unlock bootloader without going through the htcdev method? I believe that the warranty is voided if i unlock my bootloader and the support will not entertain any hardware damage (not caused by me) which is why i wanted to unlock without using htcdev. Any info is appreciated, thanks!
Click to expand...
Click to collapse
Right now it's only with the 175 USD XTC2Clip with all the attachments including the power adapter - and as of my last look, it cannot factory lock the bootloader thanks to temporary S-OFF so it will show up as relocked which will void the warranty anyway. In other words, we are all out of luck for now.
And it remains to be seen if HTC actually lets us keep our warranty in the US... The warranty in the box says otherwise.
EtherealRemnant said:
Right now it's only with the 175 USD XTC2Clip with all the attachments including the power adapter - and as of my last look, it cannot factory lock the bootloader thanks to temporary S-OFF so it will show up as relocked which will void the warranty anyway. In other words, we are all out of luck for now.
And it remains to be seen if HTC actually lets us keep our warranty in the US... The warranty in the box says otherwise.
Click to expand...
Click to collapse
175.00, S-off is not that important. Like you said a relocked bootloader voids your warranty. Why are people bothering to relock bootloader especially the OP to run the RUU, it is not needed. You do mention XTC2Clip a lot in these threads. You holding stock in the company? lol
schmeggy929 said:
175.00, S-off is not that important. Like you said a relocked bootloader voids your warranty. Why are people bothering to relock bootloader especially the OP to run the RUU, it is not needed. You do mention XTC2Clip a lot in these threads. You holding stock in the company? lol
Click to expand...
Click to collapse
Hell no, I have no interest in dropping another 175 bucks, I think it's ridiculous but it is currently the only way to do a number of things with the device. I'd consider it if being able to unlock and relock the phone without HTC ever having a clue was a big deal or there was a Google edition and I needed to change the CID and MID or other things but honestly, I still have my 10 if I really need to get at something that was on that phone but not on this one (for example my Battle.net authenticator). I suppose I could always try Helium though with my desktop but I imagine that's a protected app like Google Authenticator which required root to backup and why I switched to Authy.
I mentioned the XTC2Clip because it is the only way to get S-OFF of any kind right now and to point out that even with its temp S-OFF, it still can't restore the bootloader to factory locked status. It's an important thing to point out, not everyone knows that HTC has two different locked statuses, one that proves the phone has been tampered with, and one that is factory locked. A lot of people ask to go back to stock so they can send it in for a warranty claim or a refund to go buy another device. The relocked bootloader obviously kills one or both options depending on the situation.
EtherealRemnant said:
Right now it's only with the 175 USD XTC2Clip with all the attachments including the power adapter - and as of my last look, it cannot factory lock the bootloader thanks to temporary S-OFF so it will show up as relocked which will void the warranty anyway. In other words, we are all out of luck for now.
And it remains to be seen if HTC actually lets us keep our warranty in the US... The warranty in the box says otherwise.
Click to expand...
Click to collapse
schmeggy929 said:
175.00, S-off is not that important. Like you said a relocked bootloader voids your warranty. Why are people bothering to relock bootloader especially the OP to run the RUU, it is not needed. You do mention XTC2Clip a lot in these threads. You holding stock in the company? lol
Click to expand...
Click to collapse
Does it void warranty? I returned my bootloader relocked U11 to HTC due to a scratch on the display. Was offered a refund or exchange. I had to go the refund route to swap colours ( I went from Black to Blue). Was accepted without any fuss.
Galactus said:
Does it void warranty? I returned my bootloader relocked U11 to HTC due to a scratch on the display. Was offered a refund or exchange. I had to go the refund route to swap colours ( I went from Black to Blue). Was accepted without any fuss.
Click to expand...
Click to collapse
Yeah, a lot of people are claiming unlocked bootloader voids warranty now, however US is more relaxed. Every single HTC phone I had was returned with Unlocked Bootloader and S-off, never had a problem. Other countries are more strict I guess. I can understand not knowing the return policy and people relock for that reason(for returns) but I see many relocking for flashing RUU or firmware. This is not needed or even should be done. I'm a RUU flasher with each update, so I know no problems arise. This has been the case for the last 8,9 or 10 phones lol.