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[Q] Canceling my contract needs advice

Hi all need your advice.
I've been in contact with Orange for a couple of weeks now and finaly they are alowing me to cancel my contract with them 14 months remaining.
Reason being they are unable to provide me with the service im paying for.
So I'm happy that they are going to cancel my remaining contract but they are telling me that I can not keep my number.
I've had this number for over 10years and been on different providers in that time, Are they within there rights to with hold it from me and if they aren't what do I need to do to keep it
As they are saying I cant have my PUK number to take it with me.
I was under the impression it was my number
Also they want the phone back now this was free with the contract that I took out with carphone warehouse do I have to give it back? If I do then I do its not really a problem but it would of been nice to keep it.
Its just my number I want to keep really.

Most "free" phones are only free if you stay with the company for the duration of the contract. I think a small amount is added to each bill to pay for it. As for not allowing you to keep your number I don't think that should be legal. Try going with a different company and you should get the option to switch and keep the same number, let the companies bicker it out.
Sent from my T-Mobile myTouch 3G Slide using XDA App

If the number is already on another line and there is early termination in the works then you wont be getting it back. A second carrier cannot claim a number in an active contract. You're kinda screwed sadly.

z33dev33l said:
If the number is already on another line and there is early termination in the works then you wont be getting it back. A second carrier cannot claim a number in an active contract. You're kinda screwed sadly.
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Actually - it is against the law for them NOT to transfer your number. Since they already confirmed you could cancel your contract early, you're all set. If that was not the case, then you would have to pay an early termination fee (or whatever your contractual agreement is). Just make sure you get your current number "ported" to the new carrier before your contract officially ends.
This is directly from about.com:
"Question: Number Portability: Can I Transfer My Cell Phone Number?
Answer: Yes. In the United States, wireless local number portability (WLNP) is a legally mandated service that allows the transfer of a cell phone number from one carrier to another.
History
Number portability for landline phone numbers existed before it did for wireless numbers. In July 2002, the Federal Communications Commission (FCC) set a Nov. 2003 deadline for WLNP to take effect. Verizon Wireless resisted.
The FCC activated WLNP in Nov. 2003 in the top 100 metropolitan statistical areas (MSAs), which are the major cities in the U.S. In May 2004, the FCC made the service live in the rest of the U.S.
The FCC also made it so a landline number can be transferred to a cell phone carrier.
Overcoming Hurdles
Wireless local number portability has come a long way in the U.S. Transferring your cell phone number from one carrier to another used to be more complicated than it is today.
The switch also used to take longer than it does now. While the process of transferring (or porting) a number from one carrier to another initially took weeks, the FCC eventually mandated that the transfer take place within four business days.
Some cell phone carriers (such as Verizon Wireless) used this four-day window to attempt to convince customers not to switch. In response, the FCC in May 2009 changed the number portability requirement to one business day.
How to Initiate a Transfer
As of late 2009, the process has become very fast and painless. When you activate new service with a cell phone carrier, they’ll often ask if you’d like to transfer your existing number from another carrier. Transferring your phone number is free.
If they don’t ask and you do want your previous number ported over, make sure to let your new carrier know before you’re assigned a number there. If you request a phone number transfer, they’re required by law to grant it.
It’s very important not to cancel your current cell phone service until you have successfully transferred the old number to your new carrier. If you cancel at your previous carrier before establishing new service elsewhere, the number you’re trying to save will be lost.
To achieve a valid WLNP transfer, the cell phone carrier you’re switching to must offer local service in the same area as your existing phone number. Some carriers have online tools to immediately check your transfer eligibility (such as this AT&T tool).
Before You Transfer, Check Your Contract
While your previous cell phone carrier isn’t legally allowed to refuse a valid transfer request, you may still be bound to a service contract there.
If that’s the case, you’ll either have to wait until your contract expires or pay an early termination fee. If you’re with a prepaid wireless carrier without a contract or if you’re no longer under contract, you’re in the clear to initiate a transfer. "

is this orange uk? i've just posted something myself asking about getting out of a contract with them as the service is not what i pay for (poor signal, slow and non-existent 3g).

Thanks for the replies there some good info there just not sure how much of it is the same here in the UK but it give me somewhere to start.
Guess ill be going in to a phone shop tomorrow and see what they say
And yes I'm on Orange UK
If any one knows any thing else of use please let me know like I said before I'm not bothered about the phone I kinda figured they would want it back.
As for the number it was originaly issued by vodafone

talk to another carrier about it, sure they can help

Pizzalover83 said:
talk to another carrier about it, sure they can help
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No they can't.
In the UK, a network cannot transfer a number across without a PAC - Port Authorisation Code.
If the network that currently carries the number refuses to issue the code, there's precisely nothing that any other network can do.
@theOP: if memory serves, the rules about number porting say that a network cannot refuse to issue a PAC if the appropriate fees have been paid but since they are cancelling your contract at a loss to themselves, I think that gives them the right to refuse to issue one.
You could try contacting Ofcom but I'd be surprised if you heard anything back.

Just a quick up date I called Orange retentions yesterday and said I need my PUK number because I'm retuning my phone to them now that I've received the packet to return it.
The guy said yep thats fine ill sort it out now for you I said to him whats the easiest thing to do go but a Orange pay as you go for you to transfer the number to?
He said if I want to do that he will send me a sim in the post and once I rececive it call this number and we can do that for you over the phone
And then put my phone in the post.
So sorted I'm happy I get to keep my number

Ive took 3 years contract with telus, i hope i wont regret it.

[Q] Porting number twice in one day?

Without making this too complicated,
I wanted to port my number from one ATT account to another but the only way I can do this if I port to another carrier and then back to the other ATT account.
So I called Tmobile and asked if I could port my ATT number to a prepaid tmobile sim, and they said yes.
Prepaid sim is like 8 bucks so I figure that isnt too bad of a fee. So once I port my ATT number to tmobile prepaid sim, does anyone see any problems of then porting to my other att account?
I would hate to screw anything up here dont wanna lose my number.
Thanks

Porting Number & Google Voice

I use Google Voice on a daily basis for working, getting all my phone calls forwarded, keeping voice & missed records, etc. SO I decided if I ever want to change service one day from AT&T to someone else which I have in the past I would port my number over to Google Voice. So I called AT&T to talk & find what fees I would incur. I spoke with a voice rep and a tech rep. Both said I could not port my phone number in anyway to another carrier without incurring a ETF of $305. I said I dont want to kill my service with AT&T but they said "I could not have the best of both worlds". Now I was really nice to let them know what I would like to do by keeping there service and porting my number.
Anyone got any ideas of whom I can speak with besides adding another line and not incurring a ETF?

You cannot port to another carrier while under contract without incurring the ETF. If your contract expires, without you making any changes that would renew it (changing your plan, for one, I think some carriers even re-up if you get a new phone) and you're on month-to-month, then you're free to port without any termination fees.
That's how I did it when I came from Verizon and Quest (home phone, no contract anyway) to AT&T.

mikerowes69 said:
I use Google Voice on a daily basis for working, getting all my phone calls forwarded, keeping voice & missed records, etc. SO I decided if I ever want to change service one day from AT&T to someone else which I have in the past I would port my number over to Google Voice. So I called AT&T to talk & find what fees I would incur. I spoke with a voice rep and a tech rep. Both said I could not port my phone number in anyway to another carrier without incurring a ETF of $305. I said I dont want to kill my service with AT&T but they said "I could not have the best of both worlds". Now I was really nice to let them know what I would like to do by keeping there service and porting my number.
Anyone got any ideas of whom I can speak with besides adding another line and not incurring a ETF?
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When I left Sprint, I forgot that none of the other carriers had Google Voice integration, and ported my number over to AT&T instead of Google Voice. Huge mistake. Unfortunately, I can tell you that I tried every angle I could think of to get AT&T to let me port my number out while maintaining my contract and there is just no way that they can do it. If you port your number out, you will incur the ETF. I must have spoken to every level of billing and technical service they have; all very nice, and though few understood what I wanted to do or what Google Voice is they all really did try in earnest to find a good solution for me, and sadly they all came to the same conclusion.
I've just kind of settled for waiting until my contract is up and then porting my number out. My fear at that point will be that I will have to sign a new contract to get another number from them, which will suck.

MaxCarnage said:
When I left Sprint, I forgot that none of the other carriers had Google Voice integration, and ported my number over to AT&T instead of Google Voice. Huge mistake. Unfortunately, I can tell you that I tried every angle I could think of to get AT&T to let me port my number out while maintaining my contract and there is just no way that they can do it. If you port your number out, you will incur the ETF. I must have spoken to every level of billing and technical service they have; all very nice, and though few understood what I wanted to do or what Google Voice is they all really did try in earnest to find a good solution for me, and sadly they all came to the same conclusion.
I've just kind of settled for waiting until my contract is up and then porting my number out. My fear at that point will be that I will have to sign a new contract to get another number from them, which will suck.
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My notion is now I believe that whomever is with Verizon or AT&T will incur shortly NEW higher fees based off the new plans they are going to implement. I do not have multiple devices or use alot of data so their new plans will not work for me. Straight Talk or some other low cost carrier might. However I just signed up in March so I am not looking to change my plans yet or until the economy starts to get worse. Either way I am stuck till my contract runs out or pay the $305. http://www.yahoo.com/_ylt=AqlTQl9rp7Z2.oyZbfF69wybvZx4;_ylu=X3oDMTRtY2hwdWkyBGEDTmV3IEZyb250IE9wZW5zIGluIFdpcmVsZXNzIEJhdHRsZQRjY29kZQNwemJ1YWxsY2FoNQRjcG9zAzgEZwNpZC0yMzY3NjQ4BGludGwDdXMEbWNvZGUDcHpidWFsbGNhaDUEbXBvcwMwBHBrZ3QDMgRwb3MDMQRzZWMDdGQtZmluBHNsawN0aXRsZQR0ZXN0AzUyNg--/SIG=132qrou5f/EXP=1339683498/**http://finance.yahoo.com/news/front-opens-wireless-battle-040100608.html?l=1

mikerowes69 said:
My notion is now I believe that whomever is with Verizon or AT&T will incur shortly NEW higher fees based off the new plans they are going to implement. I do not have multiple devices or use alot of data so their new plans will not work for me. Straight Talk or some other low cost carrier might. However I just signed up in March so I am not looking to change my plans yet or until the economy starts to get worse. Either way I am stuck till my contract runs out or pay the $305. http://www.yahoo.com/_ylt=AqlTQl9rp7Z2.oyZbfF69wybvZx4;_ylu=X3oDMTRtY2hwdWkyBGEDTmV3IEZyb250IE9wZW5zIGluIFdpcmVsZXNzIEJhdHRsZQRjY29kZQNwemJ1YWxsY2FoNQRjcG9zAzgEZwNpZC0yMzY3NjQ4BGludGwDdXMEbWNvZGUDcHpidWFsbGNhaDUEbXBvcwMwBHBrZ3QDMgRwb3MDMQRzZWMDdGQtZmluBHNsawN0aXRsZQR0ZXN0AzUyNg--/SIG=132qrou5f/EXP=1339683498/**http://finance.yahoo.com/news/front-opens-wireless-battle-040100608.html?l=1
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If your plan costs change you can always try to get out your contract. We'll have to wait and see what the future holds.

Interesting. It looks like a number port in or out kills the line and starts a new one as I experienced when I ported my google voice number to ATT. I was in contract and remained in contract without an ETF, but billing showed it as a line termination and a new line start with the remaining months
I suspect the system isn't set to allow it by design. Maybe if you go high enough you can find someone in corporate who can waive/credit the ETF?
Sent from my SAMSUNG-SGH-I727 using XDA

Please use the Q&A forum. Moved to Q&A
Cheers

[Q] Porting number to Straight Talk BYOP SIM?

Hi I just got an i777 that I'm going to use on Straight Talk. I currently use Net10, and I need to order my sim & first month of service for ST. When do you port your number? Do they program the sim and send it out to you, or does your number get ported/programmed into the SIM when you are ready to activate it? This is an area I'm not 100% clear on. I don't want to order a SIM with a new number, but if it has to be pre-programmed I would like to time it so I'm not without service for very long. Thanks for the help.
Also any comments on ST vs Net10 w/ CallingMart's discount? Net10 can be bought in many more places, but that kind of defeats the purpose of using the Callingmart discount, but if one only has cash at any given time, being forced to pay $50 + tax is crappier than $45 + tax at a brick & mortar store, but there is no further discounts on ST (not that there really needs to be) online. Also the initial cost is higher for Net10's BYOD/BYOP.
TL;DR: When does ST's number port occur, when you order the SIM, or after you receive it and activate it with your phone?

Anyone have any experience with this?

Anyone have an idea?
Sent from my SPH-D710 using xda app-developers app

You can do it one of two ways:
1 - Buy a SIM, activate a new number, then port your old number in. You'll have to wait for them to send you a new SIM (idiotic, but they insist on it). I'm going by memory, but I'm pretty sure they START the port when your new SIM arrives, so it's not like you won't have service for a while.
2 - Get a new SIM, call them, and have them start the porting process immediately. Never tried this one as I wanted to test out ST before I switched over, but it should work fine.

Thanks for the info. I got the SIM in the mail Friday, but my phone won't be here until tomorrow. I went on the site and saw you can activate with your current number. I already use AT&T via Net10, which is what I ordered for ST, so I know the service will be good. I just hope they don' fanangle the number port or I'd have a major issue.

Verizon to Nexus 5 on Straight Talk questions...

Right now I'm on Verizon. I was thinking about getting the Nexus 5 and porting my number to ST. By doing that, I would have to cancel my old account on Verizon right? The thing is, I an unlimited data account on Verizon. Is there a way for me to sell the account AND be able to port my number over to ST?

WillEat4F00d said:
Right now I'm on Verizon. I was thinking about getting the Nexus 5 and porting my number to ST. By doing that, I would have to cancel my old account on Verizon right? The thing is, I an unlimited data account on Verizon. Is there a way for me to sell the account AND be able to port my number over to ST?
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Yes.
Here's how: http://rootzwiki.com/topic/42073-how-to-sell-verizon-contract-and-keep-your-number/