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Well lets assume your android device has been stolen! Good lord !! . Not to worry, this guide should hopefully help you recover it. Even if its a thief.
PS: This contents of this read may bear resemblance to the reddit thread i created
A about two weeks ago (17th April to be exact) one of my friend lost his Samsung GT-I9003 from his dorm room at 0200hrs. Today when i was scanning my latitude, i saw him position a few hundred meters from me. Problem is, we are on a university campus. 500+ students, staff, kitchen, cleaning - basically lot of people. I suggested we check Google Latitiude's location history and sure enough for the past 15 days, the phone's location is spread all over the campus.
Premise of the crime
The phone is ON and is connecting to the Wi-Fi.
The phone is still tied to the primary gmail account and is thus reporting location.
The SIM has been removed or changed since the original number is now switched off
The person does not have good knowledge of using a smart phone (maybe helping staff)
Steps we have taken
Since we assume it is in the possession of either a student or helping staff we don't want to startle him.
Tried Plan-B on my phone. However the location it was reporting was the same as Google Latitude.
The phone does have Where is my Droid installed but the web interface says invalid email ID. So that option is ruled out unless you have pre configured Where is my Droid previously.
How we found the phone
After Where is my Droid failed us, we started looking for other applications. We found this application called Android Lost. Unfortunately we hit a dead end when we realised that it needs to be activated by sending an SMS. Since we dont know the phone number, or that there is even any SIM card in the phone, that application also seemed useless.But turns out the developer of Android Lost has also made a nifty app called AndroidLost Jumpstart which is can trigger Android Lost without the need of an SMS.
According to the description
This app will wake up the registration process on the androidlost app when ever a phone call is made, an SMS received, battery is low, a package is added, removed or changed.
Click to expand...
Click to collapse
So we got android lost installed. Trust me, its a life saver. We got calls logs, sms, pictures, voice recordings. We tracked the person with the help of this.
Hope this helps anyone in the future!
maverick340 said:
Well lets assume your android device has been stolen! Good lord !! . Not to worry, this guide should hopefully help you recover it. Even if its a thief.
PS: This contents of this read may bear resemblance to the reddit thread i created
A about two weeks ago (17th April to be exact) one of my friend lost his Samsung GT-I9003 from his dorm room at 0200hrs. Today when i was scanning my latitude, i saw him position a few hundred meters from me. Problem is, we are on a university campus. 500+ students, staff, kitchen, cleaning - basically lot of people. I suggested we check Google Latitiude's location history and sure enough for the past 15 days, the phone's location is spread all over the campus.
Premise of the crime
The phone is ON and is connecting to the Wi-Fi.
The phone is still tied to the primary gmail account and is thus reporting location.
The SIM has been removed or changed since the original number is now switched off
The person does not have good knowledge of using a smart phone (maybe helping staff)
Steps we have taken
Since we assume it is in the possession of either a student or helping staff we don't want to startle him.
Tried Plan-B on my phone. However the location it was reporting was the same as Google Latitude.
The phone does have Where is my Droid installed but the web interface says invalid email ID. So that option is ruled out unless you have pre configured Where is my Droid previously.
How we found the phone
After Where is my Droid failed us, we started looking for other applications. We found this application called Android Lost. Unfortunately we hit a dead end when we realised that it needs to be activated by sending an SMS. Since we dont know the phone number, or that there is even any SIM card in the phone, that application also seemed useless.But turns out the developer of Android Lost has also made a nifty app called AndroidLost Jumpstart which is can trigger Android Lost without the need of an SMS.
According to the description
So we got android lost installed. Trust me, its a life saver. We got calls logs, sms, pictures, voice recordings. We tracked the person with the help of this.
Hope this helps anyone in the future!
Click to expand...
Click to collapse
Or install Avast anti theft before your phone gets stolen ;D never the less, very useful, thank you.
Sent from my GT-I9100 using XDA
okmijnlp said:
Or install Avast anti theft before your phone gets stolen ;D never the less, very useful, thank you.
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
yep always good to be safe before hand. After this incident lot of my friends have installed or gotten some security app.
Although, aren't security suite like Avast, McAfee and overkill for finding lost phones?
And who was the thief?
Sent from my LG Optimus 2x with xda premium app
another possibility is to instal Cerberus App
Hi everyone. I have recently been the victim of theft for my nexus 7. I had the device locked with the pattern so there is no way that the thief could get into it unless they do a software reset from the recovery mode. The thing is, either way there is no way i would be able to recover it because if in fact they do a factory reset my lookout security would be uninstalled and my nexus would be lost forever, also if they can't get through the pattern and find a way to connect to Wi-Fi, it will still be lost forever. I have read about installing lookout in the system/app folder of a rooted device so its not easily uninstalled by normal means or factory reset. But do you think it is possible to have android lost and lookout pre-configured and installed in the system/app folder so that even if the device is factory reset, the credentials will remain?
is it factory-reset proof?
Just a quick little question: How did you get the phone to register on Android Lost? I can't get a friend's phone to be recognized in the web app, after installing the Jumpstart and another app...
Thank you
Very good contribution, gratz! i will follow your steps in case my android get stolen!
How did it fail?
You say that "after Where's my Droid failed us"...what do you mean by that...how did it "fail"? I would like to know before installing it. What exactly happened that it "failed" you?
Thanks
Losing a phone is irritating
I lost my phone sometime back. I didn't have the time to do research and maybe these apps weren't available at the time of theft. I got the SIM de-activated and tried to track my phone via IMEI number.
So, a few questions
1. Have they changed its IMEI number ?
2. Have they removed my Google account ?
This pretty much messes it up. If you can't track it via IMEI nor can you use any network then its as good as history. These were the only remaining identification tags that could have got your phone back and the thief would know of it. The moment I called on my own number he switched it off. He logged into my account and posted crap(not that I knew any of it had it not been for my friend who reported some strange FB and Twitter status) as if it wasn't enough that he had my phone.
One of the most disturbing things that they can do is play with the IMEI. Older phones were more susceptible to that kind of thing but a Nexus ? P990 ? GT19100? I thought they were much harder to hack. Not only can you NOT track your phone but also lose all other alternatives because the phone is now linked to another google account. I was searching for a post that would walk me through a process of changing the google account currently associated with the phone. In an attempt to understand if this indeed was the case. I wanted to try this app so badly but now I blew it off, my only chance.
Hardware based identification is the only way to go about fixing this issue. Any low level process that runs off some hard coded tag independent of software control known only to the owner of the phone. I just don't know what other options are left with person who lost it. I think there is no other way.
Time for a new phone, I guess
Edit: I guess I was right about that. They had done a hard reset but the IMEI associated with my account is intact. So there are two ways of messing it up. One, you change the IMEI(which sounds ridiculously dumb). Second, you change the primary account(more believable). How stupid of me to think of the first one
i think if a android phone is lost and a guy with a bit knowledge of flashin roms gets it then we might have to forget our phone.. if the phone has screen lock the guy can reset the phone through stock recovery and all security apps like where's my droid,avast etc get wiped off.. i personally don't install any anti-theft apps. i beleive in being EXTRA CAREFUL than installing any anti theft apps
And you are damn right bro, its good to be careful than putting all your believe in one anti-THEFT software which can easily get wiped off.
Sent from my GT-I9300 using xda premium
That's useful, thanks !
How did you get the Logs.
Hi Maverik,
My phone was robbed yesterday & the SIM card was removed,
I wanted to know how were you able to get the call logs, pics etc of your lost phone to ........
Very useful! Thanks!
we have Find My Phone
you can have a try
Find My Phone - find your misplaced phone/stolen phone/lost phone easily
https://play.google.com/store/apps/details?id=com.phonefindandlock
Thanks for share your experience with AndroidLost.
Inviato dal mio K00E utilizzando Tapatalk
AndroFind is the best
i highly recommend AndroFind to find stolen phone.
you can find it in android market :good:
Hi, but It's possible to find any kind of phone also with older Android version?
Thanks!
I feel this idea could be useful for a lot of us, not on our phones since we are likely rooted but on our family members and non tech friends stock phones. Which we usually end up fixing.
My idea if it is possible would be be for a "Plan B" type app for use after a broken screen, were the completely stock phone without ADB enabled needs data extracted.
My hope is that someone could make a app that is remotely installed from play.google.com that automatically turns on ADB debugging (if possible without root)
After that most data can be extracted with "adb backup" or adb pulls.
I can't count how many times this would of helped me in the past if it existed. Any dev up for the job? I am sure it would be appreciated by people.
Guess no one was interested in this idea.
shadowofdarkness said:
Guess no one was interested in this idea.
Click to expand...
Click to collapse
I think many of us are interested but one (so far) can help.
would be a good idea.... who ever was in need for something like that will be likely to pay for that... :laugh:
I could see this being a massive security risk. Sure the app could be handy, but it would also make stealing info from a phone very very easy.
So on that note, I don't think it will ever make it through, though I am sure there are ways.
Just install something like SMSBackup+: https://play.google.com/store/apps/details?id=com.zegoggles.smssync
Set it to automatically back up to their gmail, every so often, and then when it comes time to have to do repairs, you can get all of their calling/sms stuff back, since Google automatically deals with the contact infos.
it wouldn't be a security risk since the only way to install it would be from play.google.com which no one can do without your password. also pour planning with other software is not the point of this since I have been asked to recover data from devices by people that I honestly had no clue they owned the device before they broke it.usually family I don't see on s normal occurrence.
I've always been taught to keep a back up of anything you consider important.
Either way...
There are ADB backup solutions out there, there are recovery apps in the Playstore that will scan for missing or deleted files.
If you have access to the Playstore you have access to all the already available recovery apps. Why the need for an app that will basically root and unlock the device from behind their 'lock screen'?
If you have no direct GUI access, you want an app that you run on your computer that forces the phone connected via USB, to unlock and let you access whatever you want before you restore the phone. This is a massive security problem, because anyone could download that app, and use it to break into phones.
Sound like the 'prior planning' apps, are the best way to go.
I think you are missing my point. I know that prior planning is the best but it it not always possible when dealing with people so tech illiterate that even thought they own the device they barely understand it is not a iPhone because that is what a smartphone is to them.
My intended use is for physicaly broken phones (mainly screen) where I can't control any apps with the screen or turn on ADB from settings.
You thought on the security risk is wrong since out of the ways I can think of to install it via play store on the phone is would not be used since that would mean the attacker could just go into settings and do it the normal way. sideloading is impossible since it would be redundent due to that already needing ADB on.
The intended way via the web is safe enough since the attacker would need your email, password.
Do you hate the "Plan B" app that gps tracks your lost or stolen phone that is already in the play store and gave me this idea. It shows in the store as having between half a million and a million installs. Do you think those people should of went without such a app and lost their phone since they should of just pre planned since it is better.
Hi developpers. I
My droid phone verson 4.1.2 was stolen last friday. But I was able to track the phone, confront with the thief and recover my phone two days later.
And that's why I am writing in this forum, because I want to share my experience and see if things can be done.....
The thief, stupid guy, removed all my sim cards (dual sim) and removed the memory card, but failed to do the necessary resets and did not remove my google account.
I don't want any lock screen system on my phone. And I strongly recommend everybody not to put a lock screen protection on your phone, because if there is one, the phone might just end straight into the trash bin, and you'll be left with no chance to find back your beloved Droid.
Let the thief in his beliefs it's his lucky day.... he has a nice unprotected full useable phone....
Also have Remotely locate this device enabled in the google settings, or get one of these hidden tracking apps on your phon.. Also enable allow remote lock and factory resets. The thief was so stupid he forgot to disable this feature of the phone.
Now here is my point. The Google Settings should be password protected. And it should be a shared password with the phone settings/Personal/ BACKUP AND RESET option.
At least, password protecting these two sections of the phone will avoid the thief to:
1. Disable the geo location of your phone
2. Doing a factory reset or remove any of the accounts on your phone.
Unless the thief is also a hacker, you will always be able to track your phone and get it back.
In my case, I tracked down the thief, up to 4m accuracy. I also have a Bluetooth speaker. I went to the Geo location and my Bluetooth speaker confirmed big time the phone was at this location.
Another thing to consider is to build INTO the OS itself is the option to track your phone. There are many programs on Google Play, but they can all be removed easily with a simple factory reset. This kind of software should be build in INTO the phone's OS itself.
Good luck to all of you who get your phone stolen!
oz457 said:
Hi developpers. I
My droid phone verson 4.1.2 was stolen last friday. But I was able to track the phone, confront with the thief and recover my phone two days later.
And that's why I am writing in this forum, because I want to share my experience and see if things can be done.....
The thief, stupid guy, removed all my sim cards (dual sim) and removed the memory card, but failed to do the necessary resets and did not remove my google account.
I don't want any lock screen system on my phone. And I strongly recommend everybody not to put a lock screen protection on your phone, because if there is one, the phone might just end straight into the trash bin, and you'll be left with no chance to find back your beloved Droid.
Let the thief in his beliefs it's his lucky day.... he has a nice unprotected full useable phone....
Also have Remotely locate this device enabled in the google settings, or get one of these hidden tracking apps on your phon.. Also enable allow remote lock and factory resets. The thief was so stupid he forgot to disable this feature of the phone.
Now here is my point. The Google Settings should be password protected. And it should be a shared password with the phone settings/Personal/ BACKUP AND RESET option.
At least, password protecting these two sections of the phone will avoid the thief to:
1. Disable the geo location of your phone
2. Doing a factory reset or remove any of the accounts on your phone.
Unless the thief is also a hacker, you will always be able to track your phone and get it back.
In my case, I tracked down the thief, up to 4m accuracy. I also have a Bluetooth speaker. I went to the Geo location and my Bluetooth speaker confirmed big time the phone was at this location.
Another thing to consider is to build INTO the OS itself is the option to track your phone. There are many programs on Google Play, but they can all be removed easily with a simple factory reset. This kind of software should be build in INTO the phone's OS itself.
Good luck to all of you who get your phone stolen!
Click to expand...
Click to collapse
This is why you should use Software to prevent this. There are lots of tracking/AntiThief Software available. Noone will put it to trash when its locked,
mynote said:
This is why you should use Software to prevent this. There are lots of tracking/AntiThief Software available. Noone will put it to trash when its locked,
Click to expand...
Click to collapse
The question is if software will really help....
You're lucky.
The thief, stupid guy. If He smart than, he can google and reboot your phone in to recovery, and he can Wipe all of your data.
And your phone will gone forever
andy-q said:
The question is if software will really help....
Click to expand...
Click to collapse
Yes. It is. 9 of 10 of my customers are happy and got ist device back after stolen/lost.
Just for the statistics..
The only shortcoming with the tracking/remote lock/wipe abilities is that they can still be defeated through CWM or whatever recovery is being used. That said, in most situations involving theft the thief doesn't have this level of knowledge to consider this step.
What's interesting to me is that so many people still steal phones for personal use, but I guess the stolen ESN database isn't far reaching enough yet to make it a stolen phone worthless for use yet. There is still some cash to be made selling them off for the hardware, but grabbing someone's phone doesn't seem worth a felony IMO.
As to the OP, a lock screen isn't worthless, especially if you have a non-removable battery. Most phones with them--an active lock screen I mean--either won't allow or can be set to disallow the phone being turned off without the code/pattern/password being entered, meaning if your phone is tossed in the trash it can still be recovered. That is one feature that will always make an integrated battery a plus. Even without one, there's the chance that the thief isn't going to take the time to pull the battery once he see's there's active security anyway.
MissionImprobable said:
The only shortcoming with the tracking/remote lock/wipe abilities is that they can still be defeated through CWM or whatever recovery is being used. That said, in most situations involving theft the thief doesn't have this level of knowledge to consider this step.
What's interesting to me is that so many people still steal phones for personal use, but I guess the stolen ESN database isn't far reaching enough yet to make it a stolen phone worthless for use yet. There is still some cash to be made selling them off for the hardware, but grabbing someone's phone doesn't seem worth a felony IMO.
As to the OP, a lock screen isn't worthless, especially if you have a non-removable battery. Most phones with them--an active lock screen I mean--either won't allow or can be set to disallow the phone being turned off without the code/pattern/password being entered, meaning if your phone is tossed in the trash it can still be recovered. That is one feature that will always make an integrated battery a plus. Even without one, there's the chance that the thief isn't going to take the time to pull the battery once he see's there's active security anyway.
Click to expand...
Click to collapse
yeah, true. Anyway. Even if you are just loosing your phone instead of getting stolen..
I consider that the thief will trash the phone when there is a lockscreen. Mostly the thief will try to look for "Reset-Possibilities". If you have a good AntiThief Software you may also disable the lockscreen when you feel that its the only way to get it back.
Anyway, there is Google Android Device Manager now which can get your device back easily..
When stolen/lost phone comes back I would check it for spyware
2 stolen phones never came back to me. :'(
Grievances. RIP .
alaminok said:
2 stolen phones never came back to me. :'(
Grievances. RIP .
Click to expand...
Click to collapse
I never got my stolen items back either but grats to the OP
This is the perfect thread for a question I've had ever since I came to the Android family from my iPhone.
On my Jailbroken iPhone I was able to download an app that took a picture with the front camera and sent it to the email of my choice every time the wrong password was entered, the photo came along with the GPS location of the phone and time.
Is there anything like this available for us
Sent from my SM-N900P using Tapatalk now Free
yoboyheartless said:
This is the perfect thread for a question I've had ever since I came to the Android family from my iPhone.
On my Jailbroken iPhone I was able to download an app that took a picture with the front camera and sent it to the email of my choice every time the wrong password was entered, the photo came along with the GPS location of the phone and time.
Is there anything like this available for us
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
Here Try Ceberus, its a paid app but worth it and you can have up to 5 devices at once, it even disguies itself as a system app you can view calls, text messages and even make the phone call any other phone track it via GPS..... a bunch of features
(Heres some features It has three ways to protect your device:
- Remote control through the website www.cerberusapp.com
- Remote control via text messages
- SIM Checker (for devices that have a SIM card): you will automatically receive alerts if someone uses your phone with an unauthorized SIM card
Remote control allows you to perform many operations on your device, like:
- Locate and track it
- Start a loud alarm, even if the device is set to silent mode
- Wipe the internal memory and the SD card
- Hide Cerberus from the app drawer
- Lock the device with a code
- Record audio from the microphone
- Get a list of last calls sent and received
- Get information about network and operator the device is connected to
- And much more!)
Link---> https://play.google.com/store/apps/details?id=com.lsdroid.cerberus
if thieves are smart, they would have been reading xda
but thanks
If thieves were smart, they would be educated enough to get a job and buy their own sh*t!
I use Cerberus as well on both my droids. Very neat app, and even more advanced than FindMyiPhone or whatever it's called again. Recommended with root for all features though.
Glad you got lucky and a non-tech savvy thief stole your phone.
cerberus
Cerberus celebrates 3rd birthday with free licenses for the next 30 hours
http://phandroid.com/2014/04/24/cerberus-3rd-birthday-free-license/
I had a phone lost/stolen. It is such a personal item it is like having your wallet stolen. Fortunately I never use the remember password feature for any apps, and have an encrypted password file I keep up to date and backed up.When I lost my phone I went to all the sites and changed my passwords. What a pia, but it is some peace of mind. Took many hours.
With t-mo, they have this feature available that takes a picture after 5 mis-trys and emails it along with the location, T-mo will also erase the phone and reset the lock screen pattern, It works pretty good because I have sent numerous pics of myself from fatfingerin the unlock.and checked the map to verify.
I prefer Cerberus...
oz457 said:
Hi developpers. I
My droid phone verson 4.1.2 was stolen last friday. But I was able to track the phone, confront with the thief and recover my phone two days later.
And that's why I am writing in this forum, because I want to share my experience and see if things can be done.....
The thief, stupid guy, removed all my sim cards (dual sim) and removed the memory card, but failed to do the necessary resets and did not remove my google account.
I don't want any lock screen system on my phone. And I strongly recommend everybody not to put a lock screen protection on your phone, because if there is one, the phone might just end straight into the trash bin, and you'll be left with no chance to find back your beloved Droid.
Let the thief in his beliefs it's his lucky day.... he has a nice unprotected full useable phone....
Also have Remotely locate this device enabled in the google settings, or get one of these hidden tracking apps on your phon.. Also enable allow remote lock and factory resets. The thief was so stupid he forgot to disable this feature of the phone.
Now here is my point. The Google Settings should be password protected. And it should be a shared password with the phone settings/Personal/ BACKUP AND RESET option.
At least, password protecting these two sections of the phone will avoid the thief to:
1. Disable the geo location of your phone
2. Doing a factory reset or remove any of the accounts on your phone.
Unless the thief is also a hacker, you will always be able to track your phone and get it back.
In my case, I tracked down the thief, up to 4m accuracy. I also have a Bluetooth speaker. I went to the Geo location and my Bluetooth speaker confirmed big time the phone was at this location.
Another thing to consider is to build INTO the OS itself is the option to track your phone. There are many programs on Google Play, but they can all be removed easily with a simple factory reset. This kind of software should be build in INTO the phone's OS itself.
Good luck to all of you who get your phone stolen!
Click to expand...
Click to collapse
Thank you so much for all the info. My biggest concern would be confronting the thief. What did you do? Wait for them to leave their house/apartment and confront them? Or did you confront them in some other way? I guess I would struggle between wanting my beloved phone back and being worried about the thief being a crazy person who might shoot me or something.
This Was Very Helpful
This is Very Helpful, We Wish We Had Known this when we had our phone stolen, I spent endless hours trying to locate my phone to no avail, thank goodness the Police were able to recuperate the phone, but only because the thief had stolen a number of other devices in the area, if I had known this information I would have saved myself hours of frustration !! BTW, Thank You For Sharing This !
Hi, this is my first post here, after many years as a lurker. I have recently encountered an issue for which there doesn't seem to be a solution.
I have lost data (mainly photos and videos) after I accidentally deleted them, when I set up my cloud account, a long story that I won't bore you with..
In every single instance of similar issues over the years with all my android phones, [starting with the mighty HTC G1, and through many HTCs and now finally to the Huawei p20 pro],I have come up against a data loss that is genuinely non-recoverable.
All other android phones will allow 3rd party sofware access (sometimes with a small quick root install) to the phone.
The huawei is the first phone I have encountered that deliberately inhibits this. In order to get root access, I have to factory reset the phone.
This is a major issue, and one that I think would have put me off purchasing this phone had I known about it.
There simply is no way to retrieve lost data on a phone if you had not rooted it prior to the data loss.
How frustrating it is, to know that due to me being a silly billy and setting my cloud to delete local pics after upload, (then deleting the cloud thinking I had local copies), has cost me dearly.
The pics are still there to be recovered, but i can not ever get access.. to my own data, on my own phone, due to the firmware.
I think its time to finally go Samsung.
Please someone tell me I've missed something obvious, and that there is a way to retrieve these pics?
Tal.
I want to get my bootloader code first
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
DaNissNYC said:
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
Click to expand...
Click to collapse
Is the device rooted?
Does the device have USB debugging enabled in system settings?
If the answers to these questions are no, then all you can do is factory reset. After resetting, it will probably be FRP locked(Factory Reset Protection), which means you still need to remember the google account username and password to get logged into the device, but, the lockscreen pin/password will be removed. You'll lose the user's data in the process. At this point, if it isn't rooted or does not have USB debugging enabled, there aren't really any options to save their user data before resetting the device.
Sent from my SM-S767VL using Tapatalk
The phone is not rooted, unless the GenTech software gained the root access. (I am too new to post a direct link, but it is a monitoring program - I don't know how common it is outside of my community)
If I recall correctly, I did get access to developer options, but that was back in July - I'm not sure if I have developer options enabled at this time.
The paid softwares can't crack it? That really is too bad.