Database Info

How Can I Contact Microsoft's Mango Project?

i want to send microsoft's mango team an email advocating the feature of text wrap in mango when you zoom in in internet explorer. what's the best way to contact them about this?
also, if anyone lwants this feature in mango, add your names to this thread so we can add greater voice and support for this feature, thanks.
note to moderators: this is a double post intended to reach a greater audience in this forum for support of this feature. please do not delete. thank you!

maybe tweet them @wp7dev -
I will have to do this myself, as this is important to me. Also, I supposed I will include a need to swipe away cards to close an app in multi-tasking. That makes more sense than not being able to do it at all in that view.

tiny17 said:
maybe tweet them @wp7dev -
I will have to do this myself, as this is important to me. Also, I supposed I will include a need to swipe away cards to close an app in multi-tasking. That makes more sense than not being able to do it at all in that view.
Click to expand...
Click to collapse
hi, tiny.. thanks for getting to me. i dont have twitter, so i cant tweet them. is there a better and more effective way of contacting them?

Not that I personally know of, but I tweeted them about the same issue - if that is any consolation. However, the more, the merrier. Then again, maybe it would be more fruitful to ask one of these people with the beta to see if it is present in their build of IE9 - as to see if the devs need to be bothered at all.

On topic please.....
The OP is asking for contact details, not which features you would like to see in Mango.
If you have no intentions of answering the question then your in the wrong place.
Sent From My Fingers To Your Face.....

Occupy Wall Street needs you help developing an app

Developers at XDA.
I’m sure many of you have heard of the Occupy Wall Street movement. Over the past week I’ve become involved and have determined that there is a need that could most efficiently be met through technology and since I know little of developing I’m looking for some assistance.
Here is the problem:
Protesters are not allowed to communicate with a PA system. This means that when we try to organize we need to scream everything out to each other and pass the message along. As you can image, in the game of telephone things get distorted and misunderstood. We need some way to relay messages to anyone who needs it quickly.
Solution:
I believe that an app would be the best way to facilitate this. While there could be updates online, that’s slow and requires people who want to post something online to go to the blog. It also means that we would have to constantly check. It also means that someone would have to type long messages in through a touch screen. Not efficient.
My Idea is for the app comes from seeing the app Coco voice for the iphone. It’s a service where you can speak into your phone and like a text message it sends that vocal message to said recipient. Now if you took that same kind of recording idea, and instead of sending it directly to a phone number, uploaded it to a main server and people subscribed to that specific “group” (or what have you) would receive a push notification about a new message. Then everyone would be able to get important information about what’s happening, what we’re doing. And especially where to avoid clashes with police. A text element for quick messages would also be great.
What’s in it for you:
1) You’d be helping a movement that hopefully you believe in.
2) The use of this application could go far beyond just this movement. It’s sort of vocal tweeting phone to phone. Subscribe to a group and be informed. People could record a cut of a song and send it directly or just say hello to all your loved ones at once while on vacation. This is a legitimate idea that has widespread application.
3) This will quickly become one of the more downloaded apps. There were 15-20,000 people at the NYC protest last night. The protests are also sprouting up in over 10 different cities across the US. Then there will be people that just want to know what happening. An immediate wide audience to launch the application and gain publicity.
4) You will get mad props
Is there anyone out there who is willing to put in some time in helping to develop an application to help facilitate communication among protesters? This would have to be a free app at least until the protests are over. Preferably it would be both iOs and android compatible. Please let me know so we can talk through some ideas, specifics, timelines, and what not.
Also let me know if you think this is possible or not. Or if you have any other good ideas. Let’s get this moving.
ps - let's try to keep this from getting political. We do not need to argue about the protest here. If you are interested great help out, if not then just move on to the next thread. Thanks in advance.

LoL. Really? What are you end goals? What do you want changed? Who makes the rules?

Russ T. Nail said:
ps - let's try to keep this from getting political. We do not need to argue about the protest here. If you are interested great help out, if not then just move on to the next thread. Thanks in advance.
Click to expand...
Click to collapse
jcbofkc said:
LoL. Really? What are you end goals? What do you want changed? Who makes the rules?
Click to expand...
Click to collapse
Did you miss that part?

Russ T. Nail said:
Developers at XDA.
I’m sure many of you have heard of the Occupy Wall Street movement. Over the past week I’ve become involved and have determined that there is a need that could most efficiently be met through technology and since I know little of developing I’m looking for some assistance.
Here is the problem:
Protesters are not allowed to communicate with a PA system. This means that when we try to organize we need to scream everything out to each other and pass the message along. As you can image, in the game of telephone things get distorted and misunderstood. We need some way to relay messages to anyone who needs it quickly.
Solution:
I believe that an app would be the best way to facilitate this. While there could be updates online, that’s slow and requires people who want to post something online to go to the blog. It also means that we would have to constantly check. It also means that someone would have to type long messages in through a touch screen. Not efficient.
My Idea is for the app comes from seeing the app Coco voice for the iphone. It’s a service where you can speak into your phone and like a text message it sends that vocal message to said recipient. Now if you took that same kind of recording idea, and instead of sending it directly to a phone number, uploaded it to a main server and people subscribed to that specific “group” (or what have you) would receive a push notification about a new message. Then everyone would be able to get important information about what’s happening, what we’re doing. And especially where to avoid clashes with police. A text element for quick messages would also be great.
What’s in it for you:
1) You’d be helping a movement that hopefully you believe in.
2) The use of this application could go far beyond just this movement. It’s sort of vocal tweeting phone to phone. Subscribe to a group and be informed. People could record a cut of a song and send it directly or just say hello to all your loved ones at once while on vacation. This is a legitimate idea that has widespread application.
3) This will quickly become one of the more downloaded apps. There were 15-20,000 people at the NYC protest last night. The protests are also sprouting up in over 10 different cities across the US. Then there will be people that just want to know what happening. An immediate wide audience to launch the application and gain publicity.
4) You will get mad props
Is there anyone out there who is willing to put in some time in helping to develop an application to help facilitate communication among protesters? This would have to be a free app at least until the protests are over. Preferably it would be both iOs and android compatible. Please let me know so we can talk through some ideas, specifics, timelines, and what not.
Also let me know if you think this is possible or not. Or if you have any other good ideas. Let’s get this moving.
ps - let's try to keep this from getting political. We do not need to argue about the protest here. If you are interested great help out, if not then just move on to the next thread. Thanks in advance.
Click to expand...
Click to collapse
What about a tweeter like app? But instead of status updates in text they are mp3s or wav files
Sent from my Sensation 4g using XDA App

mohsinkhan47 said:
What about a tweeter like app? But instead of status updates in text they are mp3s or wav files
Sent from my Sensation 4g using XDA App
Click to expand...
Click to collapse
I think that would work as well. Definitely open to suggestions that might make this easier for developers. Ant interest?

jcbofkc said:
LoL. Really? What are you end goals? What do you want changed? Who makes the rules?
Click to expand...
Click to collapse
I would love to talk to you about this, but this is not the right place for that discussion. Pm me if you actually have interest, I have real answers. I just know this forum was not made for this purpose so I won't do it here.

It would be very honorable for some Devs to spend a little bit of time on this. I could see this app on headlines. Would be a good way for some Dev to get exposure too.
Sent from my SGH-T959 using xda premium

Questions or Problems Should Not Be Posted in the Development Forum
Please Post in the Correct Forums
Moving to Q&A

You guys are on fark....
www.fark.com/comments/6626162

[Q] Application advice

Hi all,
My name is shai and I'm new to java and android, this is my first application, most of my experience is in c, c++ , vb, pascal.
My question is, is it common to publish the application before it was debugged?
Just to tell about the features and to read your comments,
tnx
shai

A lot of guys release apps for beta testing on here, to benefit from bug reporting and such like.

I think this is the thing all developers do on this forum...
I can only speak for custom ROMs. They get better after sharing and testing.
Must be the same for your apps.
Please share and I'm sure a lot of people would be glad to test them.

Hi, I'm a new developer to android also. I do most of my debugging before publishing in the market. For beta testing I usually ask in forums and then send a limited version of the app via email. If you are looking for a beta tester I have an HTC Flyer with Honeycomb if you need help. I'm always willing to help out a new person. Just email me at [email protected]

Based on how people review on the Google Market, your best bet is to have a stable version before release on the market.
Also a good description of its features and screenshots make all the difference.

First, it was nice to read your post s, now I know that I have someone to get advice from.
At the beginning my partner idea was just to develop an application to transfer the phone microphone audio to the Bluetooth head set. I took his idea and expend it to more features like:
a. Transmitting audio from the mic to the head set
b. Recording to an audio file
c. Hiding the app window (so no one knows u r spying on them)
d. Transmitting audio from the headset to the phone so the users can have conversation
e. Blocking incoming calls
The app is 80% finished all I miss is
Retrying Bluetooth connection after incoming call (Have no idea how to implement this feature…..if someone have one…..pleaseeeee tell me) and of course debugging ,which haven’t done so far because I don’t know which phone to buy 
Thanks for all your help
shai

Tips about a good customer support

No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone

Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:

I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.

HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:

email or the message box is very important. But it's also important to reply to their questions promptly.

Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!

Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?

kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.

If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse

Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.

If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.

dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.

Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?

I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.

Thank you for a list!

[PETITION] Help get Microsoft to add the rest of the Skype statuses on Android

As a frequent Skype user on my phone, I want to know what my contacts are up to but it seems tha Microsoft has taken away our ability to see whether a contact's status is set to 'do not disturb' or 'away'. Instead of seeing the above mentioned statuses, we just see the contact as 'offline'.
I thought I would make this little petition and gather some signatures where we can then later on send it to the Skype development team and hopefully they will do the changes in their next version.
If you feel the same as I do, then you can sign the petition here:
https://www.change.org/p/skype-micr...isturb-and-away-statuses-in-skype-for-android
P.S. I was not sure where exactly to post this so the mods can move it to the appropriate board.

Mitko said:
As a frequent Skype user on my phone, I want to know what my contacts are up to but it seems tha Microsoft has taken away our ability to see whether a contact's status is set to 'do not disturb' or 'away'. Instead of seeing the above mentioned statuses, we just see the contact as 'offline'.
I thought I would make this little petition and gather some signatures where we can then later on send it to the Skype development team and hopefully they will do the changes in their next version.
P.S. I was not sure where exactly to post this so the mods can move it to the appropriate board.
Click to expand...
Click to collapse
Interesting. I also use skype each day (not living with my family ATM, work obligations), but missed this statuses issue. Thx for highlighting this.