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Can't download apps in play store: Error code (406)

Since today I'm getting an error (406) when trying to download an app in the play store. Is there a fix for this or does anyone have any idea how to solve this.

Try creating a new google account on your phone with new details and select it in the play store and see if you can download anythang

You could try clearing the cache and data of your market, or you could try removing your googleaccount from your phone and readd it after this.

Does it only occur for one special app?
IMHO the Web server returns a header containing the 406 error code, when detecting that the data it wants to return is not acceptable to the client.
Clearing the cache should solve the problem, if not I found the following:
There was a similar issue in Germany last year (older version of market, but maybe it'll help).
Google-Support described it as follows (translated!):
This error can occur, if you
- Delete the Google account, with which you have logged in your Android phone,
- Reset the phone to factory settings
- You register a new account in your Google Android phone.
This problem does not occur for all users. We investigate the problem and report back to you as soon as we have more information.
Community solution was (sounds funny, but...): starting youtube app --> logging in with your credentials (if logged in, resign and ignore possible error message), reboot (didn't work for all users).
Google solution: Open a ticket with them

In trying to troubleshoot this error myself, I've noticed I get the error when using Wifi for the connection, but everything works fine for using the 3G coverage.
Where I'm at there isn't a 4G connection, but I picked up a few days ago the new HTC Rezound through Verizon. I went to download Angry Birds Space and saw the error. I verified it was for all apps when I tried to download a different game. As mentioned above, the 3G connection works, but Wifi doesn't.
I do have the workaround but would like to figure out why the Wifi isn't working on Google Play. I can surf, use splashtop, and browse Google Play, it's just when I want to install and download that I run into this problem.
I tried clearing out the Google Play cache and that didn't work.
Any other suggestions?

Bohlareon said:
Any other suggestions?
Click to expand...
Click to collapse
I found some information about an optional Apache module called mod_security. This is a module that acts as an Apache firewall – it blocks a lot of the usual routes that we use to access i.e. websites (this module sends back an error code 406 if you're IP is not allowed to view or download the content you requested).
That could confirm Google's statement regarding opening a ticket with them.
But maybe we're delving into it to much now (hopefully grammatically correct).
There are several ways to limit the sources of the error ourselfs.
1. Can you download the games mentioned above through another wlan?
2. If not, it's time for debugging.
- Which radio, ROM version do you use?
- Did the download work before? (If yes, updated your ROM? Changed
anything else?)
- You can check your requests to Google Play and the according answers
with tcpdump or Wireshark (http://www.kandroid.org/online-pdk/guide/tcpdump.html or http://gadgetcat.wordpress.com/2011/09/11/tcpdump-on-android/) (1. connection with 3G 2. connection with Wifi)

Which ROM do you both use?

Funny enough, I think it is the Wifi we're allowed to join at our work that is causing the issue.. I went home, connected to my Wifi at home and was able to download just fine. There's a loose firewall of sorts here, that the network guy explained to me, that could potentially be putting the block on downloading from google play (although I can use Splashtop, surf via browser over Wifi, etc).
I guess it makes sense although others on other droid phones are able to download over the wifi just fine.
My phone - non-rooted HTC Rezound
Android 2.3.4
HTC Sense 3.5
Software number 1.02.606.6
Baseband 0.95.00.1017_24, 0.95.00.1013r

I had this problem. I disabled wifi, cleared play store data/cache, opened play store and let it do its thing while on data connection. After that's done, turn on wifi and works again.
Sent from my LG-P999 using xda premium

same problem

Have you checked your firewall settings or tried to connect to another wifi? Does it also occur with a 3g connection?

This problem occurs when u have Package Installer or Package Access Helper frozen or deleted. Its a system app and u shouldn do it if you want to keep your access over Google Play store.

You can try to clear cache and data for Google Play store and Google Services Framework and after that restart the device.
This should do the trick, at least for a while...

pspfat1004 said:
You could try clearing the cache and data of your market, or you could try removing your googleaccount from your phone and readd it after this.
Click to expand...
Click to collapse
Thank you!
clearing cache and data solved for me.
I think after rooting and restoring it restored some bogus half downladed apps.
Nexus 4 16gb

Sorry for bringing this thread back up but i am having the same error.
I cleared the data and cache on the Google play store and services and I still can't download any app from the play store what so ever.
I even uninstalled the play store and restored it by reinstalling a gapps package...but still nothing.
Do i need to reflash my ROM?
Any kind of suggestions will help me out.

coolfahad76 said:
Sorry for bringing this thread back up but i am having the same error.
I cleared the data and cache on the Google play store and services and I still can't download any app from the play store what so ever.
I even uninstalled the play store and restored it by reinstalling a gapps package...but still nothing.
Do i need to reflash my ROM?
Any kind of suggestions will help me out.
Click to expand...
Click to collapse
maybe it's silly but did you try to sign out and then sign in again?

I just removed my google account and readded it. I also cleared Google Play and Play services and then rebooted (I also made sure it refreshed my account through Play).
Still getting the same error...
(Im using a Nexus 4)

coolfahad76 said:
I just removed my google account and readded it. I also cleared Google Play and Play services and then rebooted (I also made sure it refreshed my account through Play).
Still getting the same error...
(Im using a Nexus 4)
Click to expand...
Click to collapse
from recovery did you try to wipe dalvik+cache?

Tried that, still nothing ;/

error 406
Hi Guys. I've rooted my HTC One x ,then did a unroot. Not sure what happened but cannot download from Google play Error 406. Can you kindly help. Thx

error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error

Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..

what rom are you using buddy?

I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.

Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.

I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution

phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132

I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol

Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?

yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side

I'll check in on this thread too lol. I'm in exactly the same position. No response from google.

Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?

mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.

I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!

dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.

Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA

I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.

I'm also have issues with my Galaxy S2 and Xoom

Same problem here with my Defy. I'm on CM7.2 Nightly build.

Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

[Q] 403 Play Store Error

Hey all!
I have been reading about that 403 Play Store error that pops up every time you are trying to download an application but I didn't manage to find a solution yet. I didn't wanna also bump old threads that have written about this issue,because most of the stuff mentioned there I have already tried them...I am an owner of a Huawei Ascend Y300 and am trying to download apps from my home network wifi.
So here's what I have done..Since I first experienced it I tried to clear my play store cache in settings,forced stop/clear data in google service framework while all these were done under airplane mode just in case. I also tried to clear my google accounts,try entering alternatives google details (total of 3 accounts with my main one) and none of them managed to download any apps while i was logged in with it in play store. I have also checked my APN settings and my proxy server is at "Not Set". Also tried to clear search history in Play Store just in case again there's an issue. I read also in various threads/sites that this begins after you purchase a paid app from the store? I never bought something, I haven't even linked my card details with it. I wasn't able to download any app from my pc too as well. In the end I desperately proceeded for a factory data reset and I lost all remaining apps I had already installed and the error would would still be there saying hi to me every morning..
Any suggestions on that matter,cause I am reading various stuff,tried everything I read and I nothing so far.
Thanks in advance

Amatheon said:
Hey all!
I have been reading about that 403 Play Store error that pops up every time you are trying to download an application but I didn't manage to find a solution yet. I didn't wanna also bump old threads that have written about this issue,because most of the stuff mentioned there I have already tried them...I am an owner of a Huawei Ascend Y300 and am trying to download apps from my home network wifi.
So here's what I have done..Since I first experienced it I tried to clear my play store cache in settings,forced stop/clear data in google service framework while all these were done under airplane mode just in case. I also tried to clear my google accounts,try entering alternatives google details (total of 3 accounts with my main one) and none of them managed to download any apps while i was logged in with it in play store. I have also checked my APN settings and my proxy server is at "Not Set". Also tried to clear search history in Play Store just in case again there's an issue. I read also in various threads/sites that this begins after you purchase a paid app from the store? I never bought something, I haven't even linked my card details with it. I wasn't able to download any app from my pc too as well. In the end I desperately proceeded for a factory data reset and I lost all remaining apps I had already installed and the error would would still be there saying hi to me every morning..
Any suggestions on that matter,cause I am reading various stuff,tried everything I read and I nothing so far.
Thanks in advance
Click to expand...
Click to collapse
Are you rooted? It sounds like your ROM maybe could have had a bad file. I'd re-download the ROM, check the md5 hash, install ROM and try from there. If all else fails, you could try installing Market Unlocker and changing from one market, then back to another.
I believe that the Freedom app can also cause errors like this, so if you have ever used that, this is also a possibility. If you have used Freedom, reinstall it, click start service, then stop it, then uninstall.

Force stop, Clear data and cache for :
-Google Play Store,
-Google Service Framework
-Download Manager
be sure that those services are not inactive!

flametai1 said:
Are you rooted? It sounds like your ROM maybe could have had a bad file. I'd re-download the ROM, check the md5 hash, install ROM and try from there. If all else fails, you could try installing Market Unlocker and changing from one market, then back to another.
I believe that the Freedom app can also cause errors like this, so if you have ever used that, this is also a possibility. If you have used Freedom, reinstall it, click start service, then stop it, then uninstall.
Click to expand...
Click to collapse
No I am not rooted. I haven't tried rooting any phones I had although I was thinking doing that soon enough to my current one just to experiment myself with it. Should I root my phone and try troubleshooting that way? I don't know what doors open in front of me with this though and if I will solve anything, so any suggestions are welcome
ketiv said:
Force stop, Clear data and cache for :
-Google Play Store,
-Google Service Framework
-Download Manager
be sure that those services are not inactive!
Click to expand...
Click to collapse
Yeah I forgot to say that I forced stopped Download Manager before along with the first two.I have already done that and it doesn't seem to work..

music stopped working after update

new to this forum and desperate need some help. TIA.
I did an update when got prompt this week. Since then, i no long able to play music through the music app or any app. I still can see the songs. When I click, there is a blink and then nothing happened. rebooted multiply times, downloaded few new music apps and all the same.
running MHA-L29 8.0.0.367(C567)

At this point if nothing else fixed it (clearing OS cache, clearing app cache) I would suggest a factory reset.

ten11 said:
new to this forum and desperate need some help. TIA.
I did an update when got prompt this week. Since then, i no long able to play music through the music app or any app. I still can see the songs. When I click, there is a blink and then nothing happened. rebooted multiply times, downloaded few new music apps and all the same.
running MHA-L29 8.0.0.367(C567)
Click to expand...
Click to collapse
I had a bug, not music, but here's one that fixed mine, and a few other people's glitches.
Settings>Apps & notifications>Apps>Google Play Services
STOP the app.
Storage, clear cache.
Then go back to the app, scroll to the bottom where it says store, click that, and uninstall the play app, or
just go to the play store under your account for this phone and uninstall the play app. This puts it back to
the stock app (mine went from version 12.xx to 11.xx), reboot the phone and see if that fixes it.
If not, just update the play app on the play store.
That fixed the issue I was having with SEVERE lag on opening, using and closing apps.

p51d007 said:
I had a bug, not music, but here's one that fixed mine, and a few other people's glitches.
Settings>Apps & notifications>Apps>Google Play Services
STOP the app.
Storage, clear cache.
Then go back to the app, scroll to the bottom where it says store, click that, and uninstall the play app, or
just go to the play store under your account for this phone and uninstall the play app. This puts it back to
the stock app (mine went from version 12.xx to 11.xx), reboot the phone and see if that fixes it.
If not, just update the play app on the play store.
That fixed the issue I was having with SEVERE lag on opening, using and closing apps.
Click to expand...
Click to collapse
Thanks for the detailed instructions. I have followed alone, confirmed google play service been downgrade to 11.xx and then updated to 12.xx. in between and after, i checked music and it is still the same. nothing changed.
The phone still works. phone, text, internet, wechat, youtube, sound all worked fine, only the music is not working. very frustrated.

ten11 said:
Thanks for the detailed instructions. I have followed alone, confirmed google play service been downgrade to 11.xx and then updated to 12.xx. in between and after, i checked music and it is still the same. nothing changed.
The phone still works. phone, text, internet, wechat, youtube, sound all worked fine, only the music is not working. very frustrated.
Click to expand...
Click to collapse
DO NOT update the play app. Keep it at the 11.xx version. So far, I have only one app that nags me that I need to update
the play app. I just ignore it.

p51d007 said:
DO NOT update the play app. Keep it at the 11.xx version. So far, I have only one app that nags me that I need to update
the play app. I just ignore it.
Click to expand...
Click to collapse
I tried again, still have it in 11.xx version. my music still the same. not working. hope that future update can fix it.

Instagram is listed as not compatible with the Pixel

My daughter started using a Pixel the other day and couldn't install Instagram. It wouldn't show up in Google Play. The phone is standard issue non-rooted running 8.1 with the latest security update. I showed her how to side load from apkmirror and the app seems to run just fine. Then checked Google Play from a browser and sure enough the Google Pixel is listed as not compatible. Has anyone else run into this issue? I sent feedback to Instagram, but there doesn't appear to be a direct support channel for end-users.

It's probably just an error on the site, I downloaded it straight from the Play Store without issues. I actually haven't come across an app that isn't supported.
If the problem persists, I'd recommend deleting cache and data for the Play Store and try again.

Bluntified said:
It's probably just an error on the site, I downloaded it straight from the Play Store without issues. I actually haven't come across an app that isn't supported.
If the problem persists, I'd recommend deleting cache and data for the Play Store and try again.
Click to expand...
Click to collapse
Found some similar comments to my problem on Reddit and it appears to be a problem on the Google Play back-end, not on the device. Most likely, Instagram mistakenly tagged the phone and blacklisted it. My screenshot shows the desktop web view, and it's clearly marked as not compatible. I don't think clearing cache/data on the device would change that web view of it not being compatible. On Reddit, someone who had it installed, deleted the app and ran into this same problem upon trying to reinstall. They also had to side-load. Luckily we can still side-load.

@Bluntified You were right. Clearing cache and data solved the issue. Thank you

Bluntified said:
It's probably just an error on the site, I downloaded it straight from the Play Store without issues. I actually haven't come across an app that isn't supported.
If the problem persists, I'd recommend deleting cache and data for the Play Store and try again.
Click to expand...
Click to collapse
Thank you it's worked !!