Database Info

[Q] Phone restarts randomly

Hi! Sorry if this was posted in the wrong forum, im new here :laugh:
I installed Fallout V 4.3.0 on my HTC DS and everything was working fine. But then suddenly my phone started to restart randomly. 1-2 minutes after booting it restarts again. If i take out the battery, wait 1 minute, and the put i back in the phone starts automatically again. Then another 1-2 minutes before restart loop.
This does not happen when the charger is plugged in. First thing i thought was a battery-issue, but this happened after flashing a ROM, so?
The phone was working fine on Fallout V 4.0.0, problem occured when updating.
-I wiped everything before installing the ROM.
-Have tried to reinstall Fallout, same problem
-Have tried to install Endimyon, same problem.
Information about the phone:
Current ROM: [Endymion V3.5|Sense 3.5|GB 2.3.5][kernel V2.2|ControlCenter]
Hboot: 6.98.1002
Radio: Default
S-off
Would appreciate some help, as my phone is useless atm! :crying:

Hello,
Maybe this should be posted in the Fallout thread (however you have to make 10 posts before being able to post in the dev section...). Up to the moderators to move your thread or not
I have had some similar issues after flashing Fallout, except my phone didnt reboot but it just went off a couple of minutes after i tuned it on. Although this just seemed to happen once. After I turned it on again, everything ok until I charged it to 100%, turned it on again - and same issue.
I then flashed CM9, same issue.
I read somewhere that it might be a charge level display issue : when you plug the phone in charge and unplug it right away, battery indicator will say it is charged to 100% - while obviously it is not...
Hope that will help you.

nuts77 said:
Hello,
Maybe this should be posted in the Fallout thread (however you have to make 10 posts before being able to post in the dev section...). Up to the moderators to move your thread or not
I have had some similar issues after flashing Fallout, except my phone didnt reboot but it just went off a couple of minutes after i tuned it on. Although this just seemed to happen once. After I turned it on again, everything ok until I charged it to 100%, turned it on again - and same issue.
I then flashed CM9, same issue.
I read somewhere that it might be a charge level display issue : when you plug the phone in charge and unplug it right away, battery indicator will say it is charged to 100% - while obviously it is not...
Hope that will help you.
Click to expand...
Click to collapse
Thanks for replying! Was going to post in the dev section indeed, but i dont have 10 posts... But i found out, if i turn on "screen always on" setting, the phone does not restart. Hmm...

superlorre said:
Thanks for replying! Was going to post in the dev section indeed, but i dont have 10 posts... But i found out, if i turn on "screen always on" setting, the phone does not restart. Hmm...
Click to expand...
Click to collapse
have you try a reflash

zerokoolmyth said:
have you try a reflash
Click to expand...
Click to collapse
Yes. Do you think buying a new battery will do the trick?

Time for the really stupid question - but it is the old one and has been a problem for many people (including me).
Have you tried to insert a piece of paper, folded so it is 3 or 4 sheets thick, in between the battery and the back of the phone when you insert it? There is a manufacturing tolerance which can cause the battery to move and lose connection to the contacts sometimes.
It's probably not the solution for you, but it's a damn sight cheaper than buying a new battery immediately.

SimonTS said:
Time for the really stupid question - but it is the old one and has been a problem for many people (including me).
Have you tried to insert a piece of paper, folded so it is 3 or 4 sheets thick, in between the battery and the back of the phone when you insert it? There is a manufacturing tolerance which can cause the battery to move and lose connection to the contacts sometimes.
It's probably not the solution for you, but it's a damn sight cheaper than buying a new battery immediately.
Click to expand...
Click to collapse
Thanks for answering, but i've tried that... The weird thing is that if i turn on the setting "screen always on", the phone does not restart. Or if the charger is plugged in. It only restarts some seconds after the screen goes black (inactivity) or if i press the power button.

Sadly I don't have an answer for you, however, I wanted to recommend that you avoid taking your battery out as that can cause damage to the emmc chip and thus brick your phone
Sent from my Desire S using xda app-developers app

mzr92 said:
Sadly I don't have an answer for you, however, I wanted to recommend that you avoid taking your battery out as that can cause damage to the emmc chip and thus brick your phone
Sent from my Desire S using xda app-developers app
Click to expand...
Click to collapse
Thanks for the warning, but i really dont care about the emmc chip now You see, if the battery is in the phone starts itself automatically...

I would have to say it's the rom. Did you back it up?
Sent from my Nexus S 4G using Tapatalk 2

PROPAIN2112 said:
I would have to say it's the rom. Did you back it up?
Sent from my Nexus S 4G using Tapatalk 2
Click to expand...
Click to collapse
Have wiped everything, reflashed Fallout ROM, didnt work. Wiped everything, restored NANDROID backup to Endimyon, didnt work either...

superlorre said:
Thanks for answering, but i've tried that... The weird thing is that if i turn on the setting "screen always on", the phone does not restart. Or if the charger is plugged in. It only restarts some seconds after the screen goes black (inactivity) or if i press the power button.
Click to expand...
Click to collapse
Don't worry about the eMMC chip that the other poster mentioned - the problem is not caused by removing your battery - it is caused by not removing it properly, or by removing and reconnecting it quickly which means there is still residual charge when it reconnects.
Given the more detailed description, I assume you have a custom ROM running? If so then try two things
1) Try to decrease the under-voltage settings by 50mV
2) Increase the minimum CPU speed.
It sounds like the phone is going to sleep, but is slowed down too much and a reboot is forced.
Sent from using the power of my mind.

SimonTS said:
Don't worry about the eMMC chip that the other poster mentioned - the problem is not caused by removing your battery - it is caused by not removing it properly, or by removing and reconnecting it quickly which means there is still residual charge when it reconnects.
Given the more detailed description, I assume you have a custom ROM running? If so then try two things
1) Try to decrease the under-voltage settings by 50mV
2) Increase the minimum CPU speed.
It sounds like the phone is going to sleep, but is slowed down too much and a reboot is forced.
Sent from using the power of my mind.
Click to expand...
Click to collapse
Tried your suggestion, but no luck. Will buying a new battery give me any chance?

It might do. I would be tempted to find a phone shop and ask them if you can test your phone with a battery from them before buying it though - just in case it is something else causing this.
Sent from <redacted in the interests of global security> using the power of my mind.

Hy Guys!
My DS is doing the same thing after I istalled the ICE DS 5.1. Funny thing is it started only after 1 day. It was working perfectly until it restarted after pressing the power button. I've tried different ROMs (CM 7.2; Fallout 5) but it happend almost instantly. Also tried the CPU voltage, no result.
I'm curious superlorre if the new battery did the trick?
Or is there a thread I missed where the problem got solved?
Thanks in advance.

[q] [help!] is it battery or software ?

Hi all,
my problem is that my phone is shutting down unexpectedly , sometimes even on homescreen shut down,
i tried changing the rom formatted the sd card wiped battery cache data and system , is it the battery or something wrong with the settings ?

Might b due to loose contact between battery and device try to pack it layers of paper or cardboard between bottom and battery and check
hit thanks if I hve hlped you
sent from HTC sensation using xda premium

Is it freezing or power-offing?

Speedypancake said:
Is it freezing or power-offing?
Click to expand...
Click to collapse
It is power-offing

FahmiFitu said:
Hi all,
my problem is that my phone is shutting down unexpectedly , sometimes even on homescreen shut down,
i tried changing the rom formatted the sd card wiped battery cache data and system , is it the battery or something wrong with the settings ?
Click to expand...
Click to collapse
Hello there, I got same problem.
Sometimes is shutting down even when Im sure the battery is around 75%, without any warrning about low battery.
I made factory settings recall, so now I checking as shrex wrote, if my battery and check are all the time conected.
Anyway, if anyone solved problem which I got and FahmiFitu I'm still open for advices.
Sorry for my english.

esterad said:
Hello there, I got same problem.
Sometimes is shutting down even when Im sure the battery is around 75%, without any warrning about low battery.
I made factory settings recall, so now I checking as shrex wrote, if my battery and check are all the time conected.
Anyway, if anyone solved problem which I got and FahmiFitu I'm still open for advices.
Sorry for my english.
Click to expand...
Click to collapse
do you mean you solved the problem ?

FahmiFitu said:
It is power-offing
Click to expand...
Click to collapse
Well then, I'm pretty sure that is the battery problem. Try out to do what shrex said.

FahmiFitu said:
do you mean you solved the problem ?
Click to expand...
Click to collapse
I mean I have same problem, I tried with paper between and it doesnt work, still same.
Still trying to fix conection between battery (mechanical) or software, i still got that shutdown.

Keep the hard cardboard or many layers of paper between battery and the bottom part of battery so that the battery gets pushed upwards and makes proper contact it might solve it
hit thanks if I hve hlped you
sent from HTC sensation using xda premium

shrex said:
Keep the hard cardboard or many layers of paper between battery and the bottom part of battery so that the battery gets pushed upwards and makes proper contact it might solve it
hit thanks if I hve hlped you
sent from HTC sensation using xda premium
Click to expand...
Click to collapse
one more important thing, after i turn it on again bettery percentage going from for example 75% to 2%.

Hmm that's might b battery prob now put the battery inside the phone n connect ur cell phone to wall charger charger ... Use it heavily if the phone does well ull hve to change the battery try calibrating ur battery it won't do ne much of changes but their no waste in trying ull get that app on play store search for it
hit thanks if I hve hlped you
sent from HTC sensation using xda premium

esterad said:
I mean I have same problem, I tried with paper between and it doesnt work, still same.
Still trying to fix conection between battery (mechanical) or software, i still got that shutdown.
Click to expand...
Click to collapse
Let me know if u solved the problem :silly:

It definitely is your battery if what shrex said doesn't work then you wanna try and buy a new battery and if you do I suggest the anker 1900 mah battery.

Hi,
In case it reboots, download the file from this link and put it in root of your SD Card and boot into bootloader, it will ask for upgrade, so accept by pressing volume up.
http://www.mediafire.com/?1ed2y87pld66638
But if it shuts down, do what user above said; then come and inform us.
------------------------------------------------------
that pretty "thanks" button's waiting for u in case I helped
Sent from a shaken up HTC Sensation XE using xda premium

esterad said:
one more important thing, after i turn it on again bettery percentage going from for example 75% to 2%.
Click to expand...
Click to collapse
i think you're battery is not properly calibrated since it is showing weird percentages. if you are rooted, try wiping the battery stats in you're recovery. otherwise return it to HTC if you still have you're warranty. :S
good luck! :good:

i got the same problem. with officiall stock rom, 1 minute my fone restart 10 times. i try with a lot roms, but the fone still turn off automatically.
i will try the solution you mention above.

Hi,
I was having the same problem, I found out that it was a bad battery state reading problem, that means that the phone is saying the battery is 60% or 30% but in fact the REAL battery state is under 5% and the phone shut down unexpectedly. on the other hand, that could be a bad contact between the phone battery connectors and the Battery, so the phone will demand lotta voltage and when the battery couldn't provide such power you'll lose charge and to prevent the phone from being damaged it will automatically shut down.
So, as they said above, try to put some paper at the top right corner of the battery, it will push it down to have a good contact.
hope that might help...

I solved the problem ! I tied a piece of paper and put it under the battery , and downloaded a battery calibration app from the play store !
and untill now (4 days ) my phone didnt shut down unexpectedly ... WIN

Battery doesn't hold charge

Hello, my Optimus 3D P920 battery acts very weird. It doesnt hold charge, it shows as charging but after i unplug, it says low battery. I bought a replacement battery and still the same. Bought an external battery and it still acts the same. Today it charged up and stayed full up until i restarted the phone. Then it showed 2-3 percent of charge. Battery calibration didnt work. Could it be software that is faulty?I'm on 2.3.5, so should i update to official ICS?Any suggestions?

tuxedo187 said:
Hello, my Optimus 3D P920 battery acts very weird. It doesnt hold charge, it shows as charging but after i unplug, it says low battery. I bought a replacement battery and still the same. Bought an external battery and it still acts the same. Today it charged up and stayed full up until i restarted the phone. Then it showed 2-3 percent of charge. Battery calibration didnt work. Could it be software that is faulty?I'm on 2.3.5, so should i update to official ICS?Any suggestions?
Click to expand...
Click to collapse
You should.
Here's the way:
http://forum.xda-developers.com/showthread.php?t=2195753
and don't forget to flash the WKPARKS bootloader.

aldrinmcmie said:
You should.
Here's the way:
http://forum.xda-developers.com/showthread.php?t=2195753
and don't forget to flash the WKPARKS bootloader.
Click to expand...
Click to collapse
Okay i'll try that, but will i be able to do it if the phone is on 2-3 percent of battery even when connected to the charger?

tuxedo187 said:
Hello, my Optimus 3D P920 battery acts very weird. It doesnt hold charge, it shows as charging but after i unplug, it says low battery. I bought a replacement battery and still the same. Bought an external battery and it still acts the same. Today it charged up and stayed full up until i restarted the phone. Then it showed 2-3 percent of charge. Battery calibration didnt work. Could it be software that is faulty?I'm on 2.3.5, so should i update to official ICS?Any suggestions?
Click to expand...
Click to collapse
How long does they work with this 2-3%? An hour? 2h? 3h? 10h?
Do you have stock ROM or custom?
When did this start? What did you do before you got this for first time?

aldrinmcmie said:
You should.
Here's the way:
http://forum.xda-developers.com/showthread.php?t=2195753
and don't forget to flash the WKPARKS bootloader.
Click to expand...
Click to collapse
Followed the tut and i'm on custom ICS. Still the battery has an x on it What exactly is WKPARKS bootloader and why do i need it? (The custom rom is not too fast though, thinks a lil bit when opening apps and etc).
p-vlad said:
How long does they work with this 2-3%? An hour? 2h? 3h? 10h?
Do you have stock ROM or custom?
When did this start? What did you do before you got this for first time?
Click to expand...
Click to collapse
I was on original GB, now on Custom ICS, still the same, battery on 1%, but the phone will not turn off, i can use it fine apart from camera which doesnt open due to battery being low. Could it be that the battery connectors are faulty?

tuxedo187 said:
Followed the tut and i'm on custom ICS. Still the battery has an x on it What exactly is WKPARKS bootloader and why do i need it? (The custom rom is not too fast though, thinks a lil bit when opening apps and etc).
I was on original GB, now on Custom ICS, still the same, battery on 1%, but the phone will not turn off, i can use it fine apart from camera which doesnt open due to battery being low. Could it be that the battery connectors are faulty?
Click to expand...
Click to collapse
just for a try... flash this kernel. backup your old ofcourse before that and tell us if you still have the same problem

p-vlad said:
just for a try... flash kernel. backup your old ofcourse before that and tell us if you still have the same problem
Click to expand...
Click to collapse
Okay flashed WKPARKS bootloader, flashed kernel you provided, but battery is still on X. What does this mean: P920/SU760: revert charging mode support to fix 0% battery (v1.21) in WKPARKS thread. Is there any option to revert battery usage or something in the new 1.21 version?
EDIT: by moving one of the metal pin things on the battery connector i managed to turn on the phone and it showed me 100% battery. Then i turned off the phone and played with the pin a lil bit more. Then again it showed 0 percent after turning on. So i guess the problem is in the battery connection port as the middle pin is faulty i guess. Now i need to purchase the whole small connector port and solder it. so far i didnt see any sites selling these charging ports separately. If anyone finds it, drop me a link. Amd thank everyone of ya for the help

I have the same problem, and a search on the internet learned me that many people have this problem.
I'm on 4.04 (official 30a rom).
When I load a battery with another O3D, then it's on 1% immediately when I put it in my phone.
And then when I put it back in the other phone, it starts to load there as well again as if it's really on 1% again.
I can only use my phone now while it's on a cable.
None of the possible solutions that I found on the web work.
It seems to be a hardware problem. It got worse over time. First it only loaded, and then emptied quickly. Now it doesn't load at all anymore.

I'm having this issue too. A way to work around it that works for me:
When charging.
1. Go to the hidden menu (3845# *920#).
2. Choose port settings.
3. Unplugg charger.
4. Select CP USB.
5. Press OK.
Now the phone shows 100% battery and you can use it untill the battery dies.
Sent from my LG-P920 using xda premium

jonathar said:
I'm having this issue too. A way to work around it that works for me:
When charging.
1. Go to the hidden menu (3845# *920#).
2. Choose port settings.
3. Unplugg charger.
4. Select CP USB.
5. Press OK.
Now the phone shows 100% battery and you can use it untill the battery dies.
Sent from my LG-P920 using xda premium
Click to expand...
Click to collapse
Ok. But when i plug again to charger it loads again from 1%!?
Help!!! Now i can't charge when phone is off! And when itz on it shows 100% but when i unplug only 1%!
Which are the original settings in hidden menu, port settings?

mielnoir said:
Ok. But when i plug again to charger it loads again from 1%!?
Help!!! Now i can't charge when phone is off! And when itz on it shows 100% but when i unplug only 1%!
Which are the original settings in hidden menu, port settings?
Click to expand...
Click to collapse
My phone is on 'No Retention"
When I played around with this option "AP USB" also seemed to work.
(work = back to original failing battery charging status)
---------- Post added at 08:38 AM ---------- Previous post was at 08:35 AM ----------
I fixed this problem by screwing the battery connection up...
I used a screwdriver to push and pull a bit with the battery connection points on my phone, now it's a bit messed up and bended etc.... but it works...
My original intention was to replace the connection with a working one (my father's old O3D's battery connection) but I wasn't able to get it out in the proper way. (did not really know what the proper way was). So halfway when I figured that I wasn't really pulling it out but more like pulling it apart, I quickly tried to see if it was still working, after pushing things a bit back in shape, and it was!
Lucky me!
I'm not suggesting anybody to follow the same approach, and if you do I'm certainly not responsible for it.
but that's what worked for me.
All I fear now is that it will work for a while... and then something will move again, and it'll be the end of the phone anyway
But if I can use it till the S4 Active is released, then I'm a happy guy!

When i choose AP USB it says "slow recharge" on charge!? And by choosing "no retention" there is no change! Whatz about the other choices? AP UART. ..?

mielnoir said:
When i choose AP USB it says "slow recharge" on charge!? And by choosing "no retention" there is no change! Whatz about the other choices? AP UART. ..?
Click to expand...
Click to collapse
I tried them all, I think.
I'm on 'slow charge' if I'm not using the official LG cable. It still seems to charge pretty quick then.

Just for the record: my 'fix' only lasted for a few days.
At least it showed to my problem was with the connector between battery and phone. I'm going to see if I can get it replaced.

Only one solution is flash original bootloader from no for sale phone,but you can get only froyo e non imei on it but charge battery and keep all of charge in normal mode.

?
Sent from my LG-P920 using xda premium

jonathar said:
?
Sent from my LG-P920 using xda premium
Click to expand...
Click to collapse
On CMW make full backup of system on sd,copy on pc hdd for future,on sd in backup file nandroid.md5 open in notepad delete all of content and save,copy and overwrite boot.img from this file http://forum.xda-developers.com/showthread.php?p=35429965#post35429965 last reply
advance restore from ext sd ,restore only boot.img.
reboot
the system if you on other of froyo release no start up but if you connect charger it will charge 100% of bater and hold them,only for test,after you can copy and overwrite the boot.img with backup from your pc and will be on same situation become backup.
For this moment last solution stay on froyo without imei because when you downgrade you can't flash baseband so no net coverage on it.
I wait for someone ho can upload original fw version v08i to get work all of thinks in froyo.last chance.
If you have backup of your first firmware you are lucky.

Hi. I've had the same problem with my p920. Tried everything what I've found on the net, but nothing did helped. Day before it happened I've restored my phone to stock because of the screen(the bottom of the screen was unresponsive). The best luck that I've had 2 months of warranty left. So they changed the whole front of my phone. And main board. Battery was the same. I think yours case is the same like mines. Hardware failure.
Sent from my Nexus 4 using xda app-developers app

[Q] Odd battery Issue

Yesterday my phone started an issue where it will not stay on when unplugged. I have tried
1) clearing the cache
2) clearing the cache and dalvak cache
3) backup up the phone wiping (reset) wiping cache and dalvak cache.
none of those work
I have found that if I boot with it plugged in the phone works fine till it is unplugged. Also I have noted that when it power downs when I unplug it it will reset the wall paper. Also I have noted if I put the phone in airplane mode and turn off the GPS (I have to do both) it will stay on when unplugged but all wireless connection must be off. Also I don't have this problem in clockworkrecovery mode. (also I have noted that starting with this issue I see another issue, might be related might now, that on some boot up I see Trebuchet has stopped error)
Right now I can "live" with it for a short time if needed (I can turn off all radio com stuff when I unplug it to move it to a battery powered case, and turn everything on, but it will be anoying while I have to do this)
So my questions are
1) what could be causing this?
2) what logs can I look at to see what the issue might be (or logs should I post here for some one with more knowledge then I can look at)
3) is the phone savable, the battery seems to be fine when all the radios are turned off (ether via the OS, or when booted into recovery mode)
Thanks for any advice I can get.
---Edit---
I should note that I can have all the radios on when it is plugged in, I just can not have them on when unplugged right now.

mikeoconnor said:
Yesterday my phone started an issue where it will not stay on when unplugged. I have tried
1) clearing the cache
2) clearing the cache and dalvak cache
3) backup up the phone wiping (reset) wiping cache and dalvak cache.
none of those work
I have found that if I boot with it plugged in the phone works fine till it is unplugged. Also I have noted that when it power downs when I unplug it it will reset the wall paper. Also I have noted if I put the phone in airplane mode and turn off the GPS (I have to do both) it will stay on when unplugged but all wireless connection must be off. Also I don't have this problem in clockworkrecovery mode. (also I have noted that starting with this issue I see another issue, might be related might now, that on some boot up I see Trebuchet has stopped error)
Right now I can "live" with it for a short time if needed (I can turn off all radio com stuff when I unplug it to move it to a battery powered case, and turn everything on, but it will be anoying while I have to do this)
So my questions are
1) what could be causing this?
2) what logs can I look at to see what the issue might be (or logs should I post here for some one with more knowledge then I can look at)
3) is the phone savable, the battery seems to be fine when all the radios are turned off (ether via the OS, or when booted into recovery mode)
Thanks for any advice I can get.
Click to expand...
Click to collapse
What ROM are you running? Rooted or not?
If you're rooted/on a custom ROM, I would make a backup of all non-system apps and settings and try to start over. The fact that you dont get that when in recovery is the biggest indicator.
First, back up all NON-SYSTEM apps/settings with Titanium backup (or something similar).
Then follow my fix >>>HERE<<< and see if that helps

I am currently on CM-10-20130728-NIGHTLY, I should also note one thing I did try was to update the ROM yesterday AFTER the problem started (problem started at 4pm I updated the ROM at 7pm), it use to be CM-10-20130526-NIGHTLY. I will look at your link and see if that works.

To me it sounds like you have a fried battery. It only has enough power to run your phone if everything is turned off or its plugged in.
Sent from my SAMSUNG-SGH-T769 using xda app-developers app

tommyboy8125 said:
To me it sounds like you have a fried battery. It only has enough power to run your phone if everything is turned off or its plugged in.
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
Click to expand...
Click to collapse
I hope you are wrong, but I fear you are right. But I am going to do the steps cited above and see if that helps, right now I am doing a second back up (first was Titanium backup, now is the CWRM backup) and I am going to do the flashing stuff who knows. Don't have much to loss, and I am still open to other ideas, if any one else has them.

tommyboy8125 said:
To me it sounds like you have a fried battery. It only has enough power to run your phone if everything is turned off or its plugged in.
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
Click to expand...
Click to collapse
That's a distinct possibility, but not the only cause for what he's experiencing. Jumping the gun and buying new hardware usually results in money spent on hardware that wasn't needed a good portion of the time.

Well I did both wipes, installed the ROM (did not do any data restore, just to be safe) powered it up, unplugged it and it looked like it was going to stay on, I opened the web browser and the phone turned off again. I fear it just might be the battery now, maybe I can get to a t-mobile store and see if they will let me test a new battery to see if it will work (before I buy a new one) unless any one have other things to look at first. (right now I am restoring my phone to a state from before I started all this work, so as if I did nothing)

mikeoconnor said:
Well I did both wipes, installed the ROM (did not do any data restore, just to be safe) powered it up, unplugged it and it looked like it was going to stay on, I opened the web browser and the phone turned off again. I fear it just might be the battery now, maybe I can get to a t-mobile store and see if they will let me test a new battery to see if it will work (before I buy a new one) unless any one have other things to look at first. (right now I am restoring my phone to a state from before I started all this work, so as if I did nothing)
Click to expand...
Click to collapse
what color is the battery indicator? If it's still white, Tmo might just replace the battery as is

jparnell8839 said:
what color is the battery indicator? If it's still white, Tmo might just replace the battery as is
Click to expand...
Click to collapse
It is white (indicating no water damage) also the other indicators on the phone are white. I hope you are right on that that would be sweet, I will stop by the tmo store before I head home tonight. And thanks for all the help (I now have to go back and "Thank" all the posts by you two, it is appreciated)
Funny part is I took the battery out to double check the sticker (even though I was sure it was still white) and the phone died even though it was still plugged in (so I guess I need both the battery and power plug for now)

mikeoconnor said:
It is white (indicating no water damage) also the other indicators on the phone are white.
Click to expand...
Click to collapse
you might get lucky and get a free one out of it. cant hurt to ask

Thanks all I picked up a new battery today and I looks like it is working. Sadly T-Mobile did not replace it for free but the phone is working again.
Sent from my Thrive using Tapatalk 2

Blu Pure XL One day randomly cut off and wont turn on (help)

Alright everyone, I need your guys' help. Let me explain my situation. My Blu Pure XL was fine for 3 months. One day I was in a phone call and my phone was charging using the original charger. Then suddenly the person on the other line started freezing and the phone froze, then cut out completely. Then would not turn on, then one day I tried charging it. And it turned on! Then I left it charging overnight (turned off) then to my disappointment it wouldnt turn on. And it never turned on again. And now I really need a phone. Could anyone help me. Thanks!

This has happened too me to. Your best bet would be to first clear cache or wipe your phone entirely. If that doesn't work you should get in contact with BLU so they could send you another phone that works. You could also take it to a repair shop so they can switch out your battery, or you could do it yourself.

Hi thanks for replying, how would i go about wiping the data or clearing the cache if it wont boot up, thanks.

Tf2gamer28 said:
Hi thanks for replying, how would i go about wiping the data or clearing the cache if it wont boot up, thanks.
Click to expand...
Click to collapse
You don't need to boot up entirely to clear those. Look at guide to root/unroot and there is part in which you're flashing custom recovery. From there you can wipe those. Maybe stock recovery also allows to do that but I don't know.

Well ive tried that but the phone wont turn on meaning the screen wont turn on and my computer wont detect it

How do you remove the battery? Does the cable just pull out and the battery come up?

TJ Green said:
How do you remove the battery? Does the cable just pull out and the battery come up?
Click to expand...
Click to collapse
no thats not how it works. its a non removable battery

Any battery can be removed just depends on how far you have to go into tearing the phone down. If anyone knows how to remove the battery plug/wires I'd appreciate it.