I have searched the internet for the answer for the last few days, have tried multiple things suggested and nothing seems to fix my issue!
First the problem : When I sync my phone to my computer it syncs like normal, phone gives me all 3 options (Charge, Disk Drive, Tether). I choose disk drive and then my computer asks me what I want to do. I click explore and it opens up the phone folder yet it doesn't show anything on my SD card, just the stuff on my phone.The weird part is when I Search for a folder that is on the SD Card for example "audio" the folder shows up with all it's contents. This has been driving me insane for the last couple of days.
Things I attempted already to fix the issue to no avail : Have tried different computers, have tried 3 different cables at this point, HTC Sync (Doesn't recognize phone at all), I have went into my folder options on my computer and made sure all hidden folders are showing. I have restarted and replaced my SD Card multiple times.
The thing that really gets me is that when I do search for a folder on my SD Card such as audio it DOES show up and I am able to delete/copy/paste stuff into it but everything on the SD Card does not show unless I search for it specifically. I hope someone can help, this is really frustrating me at this point!
Okay, so I deduce windows based on htc sync - you can start by going ahead and uninstalling that. (htc sync)
What version of windows?
Try choosing your usb mode before plugging into the pc.
What brand sdcard? Capacity?
Did you format the card in the doubleshot when you started using it?
What rom are you running on the device?
Or are you sure it's not a virus? I once had a friend who had his USB drive infected with a virus. And same situation as yours. When I plugged in the usb it should that most of the space is used. Yet when I opened the usb there's no folders or even files. But when I plugged it in a linux PC I saw all the folders and found a autorun.inf and an exe file. Deleted it and when plugged back in the windows PC all the files showed up again but as hidden & system files. But all contents are intact.
Ok so to clarify some more things, Yes I am using Windows 7, have already uninstalled HTC Sync.
Next one important fact might be that I'm NOT rooted in which case I'm not sure if I'm even supposed to ask this question in these forums (I did read all the rules pages and understand this site was created for developers and development aspect of phones, did not see any specifics as far as asking questions about unrooted phones, Sorry if that is the case).
I DO have Disk Drive as default setting before plugging up.
It is a SanDisk 16GB SD Card Blue.
Don't think last two questions apply since I'm not rooted.
Also just to clarify something else, I think I actually am seeing folders on my card when plugging in but for some reason it's not showing all of them. I know this because when I search the drive for "audio" it brings up the folder and shows that it is directly under the drive, not in any subfolder.
As far as it being a virus, in that case what should my actions be?
I REALLY appreciate you guys taking the time to reply and answer some of my questions. Thanks again, hopefully I can get this fixed.
Does it do the same thing when you connect to a different PC? I want to say this is a PC OS setting issue.
Hastily spouted for your befuddlement
Coug76 said:
Does it do the same thing when you connect to a different PC? I want to say this is a PC OS setting issue.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
I have tried 3 different PCs with Windows 7 and got the same result. This is beyond frustrating at this point!
If it's a virus issue have you already tried browsing the content of your SDCard? If there's a virus using a android file manager like ES Explorer for example you might see some unfamiliar files in there. On most case you should see a .exe file in the root of your SDCard. Also try looking for some odd named folders or RECYCLER.
This is not applicable on a windows OS. So I recommend you to browse through your android phone or try plugging in your device to a linux PC.
Using ES Explorer I did find an exe titled audio.exe and deleted it, restarted phone and that didn't seem to help.
The way I finally fixed my issue though, I had to uncheck "Hide protected system files" in folders options to see the rest of the folders.
Dmitriy305 said:
Using ES Explorer I did find an exe titled audio.exe and deleted it, restarted phone and that didn't seem to help.
The way I finally fixed my issue though, I had to uncheck "Hide protected system files" in folders options to see the rest of the folders.
Click to expand...
Click to collapse
Classic. Right up there with windows hiding known file extensions, so you end up with some-file.zip.zip but only see one .zip extension and can't fathom why it won't work.
Glad it was something simple and not catastrophic!
Yeah a virus indeed! Just as I guessed on my 1st post better scan your PC then... Cleaning up your phone storage isn't enough as it will just come back once plugged in back to your PC.
And the audio.exe is indeed a virus. Also I'm sure theres more of those in your sdcard. Try to look further specially .exe files in sub directories etc.
Also I suggest these links in fixing your phone storage.
http://imacify.com/2011/02/how-to-recover-hidden-files-from-virus-infected-usb-pendrive/
http://www.youtube.com/watch?v=WxTrFSOTdjo
Related
I was recently given a Htc mozart by a friend who had cracked the screen and bought a new phone, they said I could have it but would like their photos and vids off it so if I could back it up (easy as pie I thought!!!)
The phone charges and functions fine (I changed the digitzer) but when plugged into a pc it displays usb unrecognized error code 43 (malfunction?). I have tried multiple cables, laptops and even os (xp, 7 32bit/64bit and osx), I have searched the internet and have seen some suggestions on wiping the phone (but I don't want to do this until the data is backed up) also looked at reading the micro sd but found you can't by conventional methods.
I have also tried multiple apps - boxfiles, sendstuffnow,sharefile (they seem to allow one photo at a time but not videos), I also tried emailing them but again I can't email vids and the phone has over 500 pics! tried bluetooth and also yivosoft but it doesn't seem to be able to view the files (root access required??), tried a few other programs such as ftp and they just state the phone needs to be updated via zune (currently running 7.0.7004.0).
I was thinking of sticking another microsd card in and formatting it etc just to see if it is then recognised in windows and poss update the firmware then put the old micro sd back in? would this work or is the firmware stored on the micro sd card and also if not when I update would it then state the old micro sd needs formatting or something? If anyone has any suggestions on how I can get the pics and vids off it would be greatly appreciated! I am an android user and this is my first experience with a windows phone so if I am way off my apologies. Thanks again
For sure don't mess with the uSD cards. They're locked to the device (the "S" in SD stands for "Secure" and refers to a rarely-used ability to lock an SD card). Even if you managed to make the card usable again, the data on it would be gone. Also, yes, the OS is at least partially stored on the SD card, and your switch-update suggestion would not work.
WiFi sync would work, but if that's not already set up you'd need to connect the phone to Zune via the USB to set it up. There are some homebrew apps that would be able to lift the files easily enough, but unless you have something lile TouchXplorer or Advanced Explorer installed already, that's not an option (you need USB connection to install more homebrew).
Sorry, man. This is one of the reasons why I plug in my phone to my PC every day or two and sync it; the tiny amount of time it takes is worth the reassurance. I realize that doesn't help now, though...
GoodDayToDie said:
For sure don't mess with the uSD cards. They're locked to the device (the "S" in SD stands for "Secure" and refers to a rarely-used ability to lock an SD card). Even if you managed to make the card usable again, the data on it would be gone. Also, yes, the OS is at least partially stored on the SD card, and your switch-update suggestion would not work.
WiFi sync would work, but if that's not already set up you'd need to connect the phone to Zune via the USB to set it up. There are some homebrew apps that would be able to lift the files easily enough, but unless you have something lile TouchXplorer or Advanced Explorer installed already, that's not an option (you need USB connection to install more homebrew).
Sorry, man. This is one of the reasons why I plug in my phone to my PC every day or two and sync it; the tiny amount of time it takes is worth the reassurance. I realize that doesn't help now, though...
Click to expand...
Click to collapse
Thanks for the reply, know what you mean I back up regular also but my friend didn't. I can't believe its so difficult to transfer the files without the usb connection :S also can't believe the updates are no ota :S was hoping there might be a method of unlocking the phone for homebrew like there was with the iphone at one stage. Ah well back to the drawing board unless someone can come up with any other ideas!
So in preparation for backing up my internal storage for 4.2.1 in case it messes up or I do I was planning on copying everything from my internal device storage onto my computer. When going through the folders to see which ones were empty and I didn't need to copy I came across a folder that I had deleted the contents of earlier that day. Thinking I may have not actually deleted it I did it again.
Before copying the information over I went to check to make sure I had my backup of my nova launcher and noticed it wasn't there, I went to make another backup when I hit restore just to check that there was a back up and there was, and in the folder I had just looked on in my computer.
It was then I realized that the data my computer showed was very old files, things I had deleted months ago and some of the newer files were not being shown. I also noticed that old videos and pictures showed in my gallery app even though I knew I deleted them. I tried rebooting my tablet disconnecting it from my computer and reconnecting it and to no avail I also cleared the gallery app data and that seemed to fix the phantom videos and pictures in the app.
If anyone knows what is going on and how I can correct this issue that would be helpful as it does not seem to be an issue with my phone, Galaxy S3.
Thanks,
Frostbiter
You are using MTP connection to delete files/folder or just a file manager? I had similar issues when i was using my PC to delete stuff from the internal storage so you could try to use a file manager and see if it solves the issue.
I do delete stuff from es file manager, I rarely connect my tablet to my computer but when I do its using MTP and only to put files onto the internal storage or sd card.
The gallery thing happens to more people, we have a thread about a multi-GB cache file somewhere around here.
I have never had it show old files on my pc though. Have you tried rebooting your computer? (I feel a bit like the microsoft helpdesk for saying that... xD) Oh, and a registry cleaner might fix the issue. (for the pc, not the tab.)
I have had my sgs3 not showing up at all every once in a while (i use mtp a lot), but thats probably me being an idiot and killing the media storage process again. (I clear out all non-essential processes when gaming.).
Send from my Samsung Galaxy S3 using Tapatalk 2
I haven't tried rebooting my computer after plugging my tablet it, but I normally turn it off every night and as I said before I rarely plug my tablet it so I don't think it's a cache issues. I'll clean out my registry and maybe I'll uninstall the drivers for my tablet and let them reinstall too.
I was able to fix the issues by switching usb ports I plugged it into, it started showing the proper files when I plugged it into the first usb too. I took a picture while still connected to the first usb port and it showed up in internal storage in my computer so I don't think it's a usb problem.
Thanks for the info on the gallery issue, maybe this cache file and issues I'm having are connected some how.
Hi guys. I’ll try to be as clear as possible with my very, very weird problem.
I got my Xperia L last Friday. Cool phone, I’m kinda blown for it (hehe), I already love it. The same day I bought a 16 Gbs micro SD storage (Kingston), then I came to my office where I have an ACER PC with Win XP and Ubuntu, and started to synchronize my media... And the problem begun. After finishing synchronization, songs were damaged, they only played for 3 or 4 seconds and skip to the next, or didn’t play at all, the message “this song cannot be played” pop out in Walkman; same case with some images and videos I saved in the card, they were all damaged. I formatted the microSD, and stared all over again, but same situation happened.
Last Sunday I went to my girlfriend’s house, and asked her to let me use her laptop, an AMD G4 with Windows 7. The same thing than before happened, then I thought it was problem of the phone or the software, so I restored with Update Service, after that I tried to synchronize media again, and the problem persisted… I even tried to re-write partitions in the microSD with Gparted, but no.
After that, I was sure it was the micro SD problem so today I went to the store to apply for the warranty. They checked, formatted, saved media on it and asked me to put it on my Xperia, I did, and the content was good, no problems, music playing OK, etc. I was surprised that it didn’t cause any errors… The support guy told me that it may be a virus in windows or Android causing that.
I went back to my office and installed Avast in my Xperia and made an analysis. Nothing bad came out. Then I tried to synchronize media again, and guess what? The same ugly problem was there…I went again to the store and told them that the issue was still there. They formatted the microSD one more time, put even more content on it, then they put it in a galaxy s4 and made tests… Nothing bad happened, everything worked fine. After that, we did the same tests with my Xperia… And everything worked flawless! Not a single problem. However, I asked them to change the memory for another one, but they didn’t accept it, instead of that, I left the microSD, they told me they’ll do more tests in different phones, and if they find any problem they will give me another one or my refund. I'll go to get an answer tomorrow.
What do you guys think about this weird behavior? Could be a hidden virus on my files in my PC the responsible of this? If so, then the same virus is in my computer and the computer of my girl. As a fact, I tried to synchronized media with Ubuntu too, and same bad situation happened.
Oh yeah, I tried different synchronization ways in both systems: via USB cable, Bluetooth and even Airdroid, with no good results.
I also tried an old 4Gbs microSD and nothing bad happened...
And for the records: none of that happens if I synchronize media to the internal storage of the phone, things work OK there…
Any ideas?
Wait are you copying files via a program in PCC or just by Copy & Paste option in Windows/Ubuntu ?
If you doing it via PCC try copying it normaly, like you do it windows with other files
damian01211 said:
Wait are you copying files via a program in PCC or just by Copy & Paste option in Windows/Ubuntu ?
If you doing it via PCC try copying it normaly, like you do it windows with other files
Click to expand...
Click to collapse
I'm doing so. I never use PC Companion, neither for updating nor for copying media.
El Brillantinas said:
I'm doing so. I never use PC Companion, neither for updating nor for copying media.
Click to expand...
Click to collapse
It's quite weird, maybe there is a SD problem as you said the old 4 Gb was working.
You can try copying some of the files to internal and the on the phone copying it to SD but this will take a lot of time.
wht do you mean by "syncronize media". Are you using something to do this?
damian01211 said:
It's quite weird, maybe there is a SD problem as you said the old 4 Gb was working.
You can try copying some of the files to internal and the on the phone copying it to SD but this will take a lot of time.
Click to expand...
Click to collapse
I've tried this already with ES Explorer, it tells me "operation failed" everytime, in every single file I try to copy from the internal to the SD.
getochkn said:
wht do you mean by "syncronize media". Are you using something to do this?
Click to expand...
Click to collapse
Well, maybe I should said "copying" instead of "synchronizing". I'm doing the simple copy-paste actions.
Thanks.
I have moved an SDCard to a new phone with Android 4.4.
Since that time I cannot see the camera files when connected mass storage in a windows 7 machine. The files that are visible on the computer are from last year, before the move of the card to a new phone. They are all on the SDCard, removable. I removed the SDCard from the phone and all the old files are there.
The camera app is apparently saving new pictures to internal storage. Which does not mount USB.
I should say, a while ago my internal storage got full and I went through and selected "Move to SDCard" on most apps. I don't think that is related, but I am no expert.
I have two camera items in gallery. I can see all the files, new and old, and can send any of them with an SMS message. No problems. When I removed the SDCard gallery only had one camera item.
So to troubleshoot, I have downloaded ESFileExplorer. That can see all the files.
But when I connect to USB and enable USB storage, I can only see the removable card. To test I removed the SDCard from the phone and installed it in a card reader, I can see all the files now.
I do notice one difference now, when I connect the phone to USB with no SDCard installed I get the usual message to enable USB storage, and I click the button, it chuggs, and goes back eventually to the same message, and the USB storage is indeed not mounted. So the stock phone with no SDCard will not mount USB storage, though it offers to.
I have two notifications in the notification pane, one "USB connected" with the robot and the button "turn on usb storage".
I also have a different notification "connected as mass storage" which when selected has four entries, SDCard, which is selected, and PTP, MTP and Charging.
But it seems even though SDCard in checked, it's not actually mounted for some reason.
Any ideas, or is the idea of putting an SDCard in an android phone now a bad idea because of this?
My reading indicates this might be a problem introduced with the permissions changes with KitKat. If so, they really need to fix that. But judging on all the fighting on security issues on Bugzilla which results is just plain wrong development decisions, well, I get it. But I just had to ask you guys who probably actually know.
Firstly, try to be more concise when have problems, post the things you have tried in numbers or columns so somebody who might want to help can quickly know what you have tried and suggest something.
I did not read past your 2nd paragraph.
Secondly, I had a problem with my own sdcard, a kingston 16gb, in the past. Long story short, it became unreadable in my phone. Try to connect it to a PC, if you have an adapter, and back your files there.
The only solution for me was formatting it in my PC. After the format, it works for now.
I also switched phones, formerly a phone running CM11, now a phone running stock Sony 4.4 firmware.
Lastly, it might have to do with the fact that, whatever phone you switched to, some folder naming causes issue for the OS to read.
Again, back your files up, format the SD card.
shadowcore said:
Firstly, try to be more concise when have problems, post the things you have tried in numbers or columns so somebody who might want to help can quickly know what you have tried and suggest something.
I did not read past your 2nd paragraph..
Click to expand...
Click to collapse
Hmm.. Well, then thanks for the response.
shadowcore said:
Secondly, I had a problem with my own sdcard, a kingston 16gb, in the past. Long story short, it became unreadable in my phone. Try to connect it to a PC, if you have an adapter, and back your files there.
The only solution for me was formatting it in my PC. After the format, it works for now.
I also switched phones, formerly a phone running CM11, now a phone running stock Sony 4.4 firmware.
.
Click to expand...
Click to collapse
As I said, the card is readable on a pc, and on the phone. It's hard for me to think that is the answer. I did all that, and posted it.
shadowcore said:
Lastly, it might have to do with the fact that, whatever phone you switched to, some folder naming causes issue for the OS to read.
Again, back your files up, format the SD card.
Click to expand...
Click to collapse
Now that's an idea.
Before I try that I will see if anyone else has any ideas.
But that doesn't explain why the USB storage does not mount when I connect USB with the SDCard removed from the phone. It tries but never mounts. I think that is a clue.
I was gonna post a link to esr's "how to ask questions the smart way", but I don't have enough rep to post the outside link to catb.org.
I do try to follow that approach, and though I am new here I am NOT new to forums. I have been doing this, well, longer by far than most. A lot.
Well, still no change. I may just get another SDCard, put that in and see if that one exhibits the problem.
Virtual?
I did get another SDCARD, no difference.
I need to find the issue here.
I noticed I have two camera items in gallary, one has a camera icon and one has a folder icon.
The one with the camera icon only contains old pictures, from before migration.
The one with a file folder icon contains current pictures, taken by this phone.
When I plug into a computer as USB storage, only the old one mounts, the one with the camera icon. The new pictures (folder icon in gallery) do not mount.
Clearly this seems like a virtual filesystem that has it's pointers slightly wrong.
The camera app is saving it's photos in a directory that is not mounted when USB storage is used. It's not in the SDCARD, but it is in the internal memory.
The camera subdir that is a folder icon should be the one mounting as USB storage, and the other folder should be virtualized as a part of that.
I guess the problem is Kitkat does not save camera pictures on the SDCARD if available, as previous android versions did.
Can anyone suggest steps to isolate this problem?
Using HP Laptop and have WD external drive which is working fine till last night. Today, morning when I connect my external drive into my system it is normally appearing in my system but showing no data in it. Could anyone please tell me what I can be the possible reason behind this issue and how I can resolve it.
Hi,
There can be many possible reasons behind disappeared files from the external hard drive, file might be hidden, any viruses made them invisible or might be file deleted due to some unknown issue.
The first solution i would suggest you to try is "Enable Show Hidden File" Option available on header of Windows explorer. Just check the show hidden file option to see if the files starts appearing again. If this won't help you out then i would suggest you to go for any data recovery software to get your lost files back.
I am also stuck in the same situation a few days past. But after a lot of research and reading multiple blogs I found this SysTools Hard Drive Recovery Tool. I really the tool just save my data life as well as my data too. It is quite a nice single interface tool, that really works and is capable to recover files from external hard drives.