Database Info

[RUU] Official 2.31.651.7 in ZIP Format, Flashable from Fastboot

As the title says, here's the Rom.zip extracted from RUU_Hero_C_Sprint_2.31.651.7_signed_release.exe for those that don't use Windows, or prefer to have their RUU in zip format.
This will flash your phone to 2.31.651.7 STOCK.
http://www.mediafire.com/?m6x4sr682ruk027
Simply rename this to HERCIMG.zip and place on the root of your SDCard.
Power your phone completely off.
Press and Hold VOL DOWN and POWER until your phone boots into HBoot mode.
Wait for it to verify the zip, then click <ACTION> (Trackball) to update, or <SEND> (Green Call) to cancel.
Enjoy!
Here's my guide to rooting .7:
http://forum.xda-developers.com/showthread.php?t=804296

Personally..I want to say THANK YOU, THANK YOU, THANK YOU.
I have spent the last four hours searching for this. This needs to be stickied. I'm bookmarking it for sure. This got my phone unbricked..I thought all hope was lost and I would have to call in for warranty support (I got mine refurbed through Sprint last October..so I don't even know if I would still have any warranty support), and see if I could try my luck and getting it replaced, since that is what others have said to do as apparently this file from OP, did not exist.
And so for future reference, so that others don't go mindlessly searching through the forums.
If you
a.) Managed to overwrite your Recovery some how or completely delete it. (I did..and from searching this and many other forums over the past couple hours..I can see I wasn't the only one), and also have no boot (or a corrupted boot loop)
b.) Still have S-ON (You can find this out by powering off your phone and then pressing and holding the power button and the lower volume button), I recommend you turn S-Off for future reference if you're going to be dealing with customer ROMs a lot (so you don't have to go through the hell I just did..). See here..
http://forum.xda-developers.com/showthread.php?t=759955
c.) Have an updated Hboot (1.47) (you can also find this info. in part b.)
....then you KNOW that you are stuck. Because you
a.) Cannot flash a ROM in Recovery because you cannot access it.
b.) You cannot access ADB because your phone won't go that far and will only go into fastboot..
c.) But even though you have access to fastboot you can't do ANYTHING like flash a recovery image or a ROM..or anything for that matter..because S is still ON. (this is the "not allow" messages you will see pop up.)
d.) You have bootloader 1.47 so if you for example, were like me couldn't use this file here.. (http://forum.xda-developers.com/showthread.php?t=657086), because it would say there was a newer version and wouldn't install it.
So this file right here..was the only thing getting my phone back to a usable state. And considering that my searches have shown to pretty much give up all hope and have it sent it for warranty repair, then I think this thread deserves a bump for all those that have screwed up.
Yeah..I have to start ALL OVER now from a stock ROM (thank god for nandroid), but at least my phone isn't a dead brick.
Just thought this needed a well deserved bump.

I wonder if there is a RUU for the latest .2?

Wanted to say BIG THANKS. This worked like a charm to update prl/profile. Keeping two copies of this one on the sd and on the laptop. Thanks again.
Yea it's me Again. With the
Modified .HERO.

laie1472 said:
Wanted to say BIG THANKS. This worked like a charm to update prl/profile. Keeping two copies of this one on the sd and on the laptop. Thanks again.
Yea it's me Again. With the
Modified .HERO.
Click to expand...
Click to collapse
Forgive me for seeming NOOBish... but I can use this to do the same, then restore Nandroid back and it will keep the PRL/Profile update?
Just wondering... lolz, thanks!

Yup But you will have to reroot. This takes root from you. You will have to reroot with the Hero rooter from Reg or Z4 or one click root. But read read read. And as far as the prl/profile yup it will stick. When your phone boots up after running this just go into settings and updates and choose update profile and update prl don't update firmware. I repeat don't update firmware. After that just reboot and check your prl should be 60675. After that reroot, then flash a recovery and then nand restore. Hope this helps good luck
Remember this returns you to stock you will loose root and recovery..
Yea it's me Again. With the
Modified .HERO.

Why don't you guys just flash NFX's or LS's already rooted and way faster stock sense ROM to update PRL, etc?
Running stock ROM has to be one of the worst things ever after being on custom ROMs for so long.

I tried flashing almost ever sense rom on here pmgrands port, ninfintes stock odex and deodex and his apps 2 sd builds he has like 4 or 6 different builds. Tried flashing liquids builds beta and stable. All gave me a error. So I had to use this. I couldn't flash any sense rom
and it was easier to use this than try to figure out y. If he can flash a sense rom then yea that's the easier way but if not this is a for sure way to get back to stock.
Yea it's me Again. With the
Modified .HERO.

laie1472 said:
I tried flashing almost ever sense rom on here pmgrands port, ninfintes stock odex and deodex and his apps 2 sd builds he has like 4 or 6 different builds. Tried flashing liquids builds beta and stable. All gave me a error. So I had to use this. I couldn't flash any sense rom
and it was easier to use this than try to figure out y. If he can flash a sense rom then yea that's the easier way but if not this is a for sure way to get back to stock.
Yea it's me Again. With the
Modified .HERO.
Click to expand...
Click to collapse
I still have my original nandroid from before I flashed any ROMs and it takes me back to stock Sprint, where I do my updating. Is this faster than that?

jckeyser said:
I still have my original nandroid from before I flashed any ROMs and it takes me back to stock Sprint, where I do my updating. Is this faster than that?
Click to expand...
Click to collapse
Yup. That's way better and faster. Just go into settings / updates. Then just update prl and profile. Don't update firmware. After you confirm that your updated just nand restore and you should be good.
Edit not sure if you would have to reroot.
Yea it's me Again. With the
Modified .HERO.

Thanks for the reply's all... I like Sense and have NFX rom on my Hero, loaded a few ROMS but they won't update, so no worries, when I have some free time I'll sit and do it then. I don't like the one click rooters nor the clockwork recovery, I guess I'm old school and do it the hard way, lol, but thanks for letting me know it'll work (prl update) and stay on the handset!
Regards!

Without opening a huge can of worms I would like to know whats the best newest rom out there with sense I just searched for like 3 hours and lot of threads are old and I want what ever is new with sense also would like to upgrade to 2.2 im on Honeybun v.-2 lite firmware 2.1 update1

Gelladuga69 said:
Why don't you guys just flash NFX's or LS's already rooted and way faster stock sense ROM to update PRL, etc?
Running stock ROM has to be one of the worst things ever after being on custom ROMs for so long.
Click to expand...
Click to collapse
you got a link ? Im searching now

laie1472 said:
Yup. That's way better and faster. Just go into settings / updates. Then just update prl and profile. Don't update firmware. After you confirm that your updated just nand restore and you should be good.
Edit not sure if you would have to reroot.
Yea it's me Again. With the
Modified .HERO.
Click to expand...
Click to collapse
No need to reroot because it was a nandroid. Can't make a nandroid if you're not rooted.
Sent from my HTC Hero CDMA running Android 2.3

Does anybody have the original MD5 checksum for this file? I wanna make sure this file downloaded properly. Thanks in advance!
EDIT: efa439da700b5fad7ea49915ef7d2866
Sent from my HTC Hero CDMA running Android 2.3

does this work with any version of HBOOT? The phone I am dealing with has stock 1.5

mrtimo said:
does this work with any version of HBOOT? The phone I am dealing with has stock 1.5
Click to expand...
Click to collapse
What? Is your phone even rooted? Sprint upgraded to 2.1 a LONG time ago, the update is available at www.htc.com

It worked for me a while ago, but my dad just got a new hero so I tried using this, and it wouldn't recognize the image file.. any thoughts?

systemshock869 said:
It worked for me a while ago, but my dad just got a new hero so I tried using this, and it wouldn't recognize the image file.. any thoughts?
Click to expand...
Click to collapse
yeah, this only works if he has an S-off bootloader, which he doesn't have if it's a new hero.

il Duce said:
yeah, this only works if he has an S-off bootloader, which he doesn't have if it's a new hero.
Click to expand...
Click to collapse
According to the OP this one was extracted from the RUU, so it *should* work S-ON.

[Q] How do I remove ViperROM and reload stock Android?

This is in regards to me wanting to remove Team Venoms Rom...not sure if its Viper Rom or Venom Rom anymore. Whatever it may be I just want it off and back to stock :'(
I regret ever rooting and loading this custom rom. I just want to know how to get back to stock.
As of right now if I try to restart or power down my phone it always goes to clockwork recovery screen. If I want to get past that I have to hold the power button for 10 seconds.

jerm said:
This is in regards to me wanting to remove Team Venoms Rom...not sure if its Viper Rom or Venom Rom anymore. Whatever it may be I just want it off and back to stock :'(
I regret ever rooting and loading this custom rom. I just want to know how to get back to stock.
As of right now if I try to restart or power down my phone it always goes to clockwork recovery screen. If I want to get past that I have to hold the power button for 10 seconds.
Click to expand...
Click to collapse
If you have your backup from stock then restore your stock image. Having a rooted device will not affect you. If you are the unfortunate one to not have a backup, then look at this page for a stock RUU and run it.

jerm said:
This is in regards to me wanting to remove Team Venoms Rom...not sure if its Viper Rom or Venom Rom anymore. Whatever it may be I just want it off and back to stock :'(
I regret ever rooting and loading this custom rom. I just want to know how to get back to stock.
As of right now if I try to restart or power down my phone it always goes to clockwork recovery screen. If I want to get past that I have to hold the power button for 10 seconds.
Click to expand...
Click to collapse
RUU will put it back to stock but I can fix the issues you are having and have a rom that's just like stock but with a few tweaks.

I believe that the backup I created when rooting and loading this custom rom is no longer any good. Because before I figured out that I needed to hold the power for ten seconds to get things to work I was afraid and tried utilizing the backup I had just created.
let me look at that RUU page you just referred to me

After installing a RUU would you lose root? or would you be able to just flash another ROM if wanted?

ibeApathetic said:
After installing a RUU would you lose root? or would you be able to just flash another ROM if wanted?
Click to expand...
Click to collapse
Yes you will but should be easy to root after.

ibeApathetic said:
After installing a RUU would you lose root? or would you be able to just flash another ROM if wanted?
Click to expand...
Click to collapse
Just use your old unlock token which you have received from HTC to unlock your bootloader again and you are ready to root again
Sent from my HTC One S running TrickDroid 4.0

Last time I heard, one had to get a new token after an RUU update. If you are using the same ruu as the phone was on then fine. Else you might have to get a new token.
I might me wrong. Just something I had read somewhere!
Sent from my HTC One S using xda app-developers app

reviving my old thread here. i was going to finally follow through with reloading a RUU on my HTC One S(tmobileUSA) phone because I've been having battery issues and still have never made any use of this Viper ROM on here.
So where should I go for help on reloading an original Android copy on my phone so I can take this phone back to tmobile and get another one if the battery issue isn't related to the ROM?
Thanks! looking to be back on stock soon so plz help thxxxthxthx

jerm said:
reviving my old thread here. i was going to finally follow through with reloading a RUU on my HTC One S(tmobileUSA) phone because I've been having battery issues and still have never made any use of this Viper ROM on here.
So where should I go for help on reloading an original Android copy on my phone so I can take this phone back to tmobile and get another one if the battery issue isn't related to the ROM?
Thanks! looking to be back on stock soon so plz help thxxxthxthx
Click to expand...
Click to collapse
Ruu or not your phone will always say tampered an ruu will not allow a return to HTC.... When I returned my phone I hooked it to a car battery charger and fried it till it would not turn on at all...why don't you guys try a different custom Rom first before you go through all the trouble of ruu...there's a few good ones on the site linked in my siginature... If you still want to ruu your phone go to the site linked below and pm me I've got a T-Mobile ruu 2.35 if you used an ota and took your phone to HTC jellybean then you can't run ruu any way...
my new home http://tweakedandroid.com/

Constant Switching from 4g/3g/edge

So I have used TMOUS rom for ALONG time and recently decided to switch to use Cyanogen being a fan of it form other platforms.
While on the TMOUS rom I had 4g connectivity in my area about 90% of the time with the occasional drop into 3g here and there. It always displayed a 4g image in the top.
When I switched to Cyanogen that pretty much stoped. It always says 3g and is slow as hell. every once in awhile it will say H+ but not for long. MOST of the time it is constantly switching between 3g/4g/edge then shutting off.
Now im not sure if its a rom problem or not, but its making me want to switch back to a TMOUS rom.
Any suggestions would be great!
Edit: Just for clairification, I am S-On

I have this problem as well. I even ran the ruu back to stock and it is still happening. Please and thank you!

cp101 said:
I have this problem as well. I even ran the ruu back to stock and it is still happening. Please and thank you!
Click to expand...
Click to collapse
Damn, this scares me.... any solution anyone?

I'm thinking it might be a hardware error at this point. I might just "lose my phone" or just flash to stock and return it, this is preposterous.

cp101 said:
I'm thinking it might be a hardware error at this point. I might just "lose my phone" or just flash to stock and return it, this is preposterous.
Click to expand...
Click to collapse
Unfortunately, it doesn't seem to be a hardware problem
I have been trolling the net for weeks but have not found a solution yet.
I've posted in threads here but no solution.....
My issues started when I went to CM ROM - I used to have great 4g all the time before I went to custom rom (I was on stock TMO US) .. Now no matter what I do, I am not able to get 4G again.... it's really irritating...
I've tried a bunch of custom ROMS.. I am on 1.13 HBOOT and S-ON .. .. CID = HTC__001 (originally my CID was stock TMO US CID whatever that is but now its not that.. I don't wan to run RUU because I don't have TMO US CID and dont want to brick my phone)

You can set your CID back easily with the All in One ToolKit found here.http://www.hasoon2000.info/getdownload.php?file=One%20S/One_S_All-In-One_Kit_v4.0.rar
That is not the problem, unfortunately. It just doesn't make much sense, whatever the problem is; and especially considering after a full RUU restock. That has always fixed whatever mess I have created in the past.

This rom should fix your problem. Dont forget to clear storage from bootloader. It will erase everything thoug. And follow the steps under show contents link.
http://forum.xda-developers.com/showthread.php?t=2250573

cp101 said:
You can set your CID back easily with the All in One ToolKit found here.http://www.hasoon2000.info/getdownload.php?file=One%20S/One_S_All-In-One_Kit_v4.0.rar
That is not the problem, unfortunately. It just doesn't make much sense, whatever the problem is; and especially considering after a full RUU restock. That has always fixed whatever mess I have created in the past.
Click to expand...
Click to collapse
I not sure if its a CID problem. The only thing I ever did was upgrade to the newest Hboot and load in the CM rom. even going back to the TMOUS rom does not fix the problem.
Its so bad, and never on 4g that im considering getting a new phone.

bnd10706 said:
I not sure if its a CID problem. The only thing I ever did was upgrade to the newest Hboot and load in the CM rom. even going back to the TMOUS rom does not fix the problem.
Its so bad, and never on 4g that im considering getting a new phone.
Click to expand...
Click to collapse
I'm in the same boat, friend. I've tried literally everything suggested, I'm just wondering what exactly happened in the flashing of the Maximus rom. The worst part being is that I GET 3g/H and then it drops back to E. It's so strange. The only thing I've not done is contact Tmobile about it, and i highly doubt that they would throttle my bandwidth without contacting me in some form or fashion.

cp101 said:
I'm in the same boat, friend. I've tried literally everything suggested, I'm just wondering what exactly happened in the flashing of the Maximus rom. The worst part being is that I GET 3g/H and then it drops back to E. It's so strange. The only thing I've not done is contact Tmobile about it, and i highly doubt that they would throttle my bandwidth without contacting me in some form or fashion.
Click to expand...
Click to collapse
my phone is still under warrenty. Im wondering if i am able to revert back to stock without them knowing if I can get a phone replacement.

From what I've read, it's doable; even with an unlocked phone. But I'd really like to know what in the dev's source code made this happen... it's a bit ridiculous.

jenenser83 said:
This rom should fix your problem. Dont forget to clear storage from bootloader. It will erase everything thoug. And follow the steps under show contents link.
http://forum.xda-developers.com/showthread.php?t=2250573
Click to expand...
Click to collapse
I just wanted to say, that I did this and it worked!
I did this the first time, but i just flashed the rom with a full wipe.
This time what I did was go into TWRP and erased everything....and I mean everything except TWRP.
After that i flashed the rom and boot.img and everything works great. 4g all the time again!
Sucks that im back on an older version of jellybean, but oh well

bnd10706 said:
I just wanted to say, that I did this and it worked!
I did this the first time, but i just flashed the rom with a full wipe.
This time what I did was go into TWRP and erased everything....and I mean everything except TWRP.
After that i flashed the rom and boot.img and everything works great. 4g all the time again!
Sucks that im back on an older version of jellybean, but oh well
Click to expand...
Click to collapse
Can you take me through the steps you took to achieve all of this? Thanks.

cp101 said:
Can you take me through the steps you took to achieve all of this? Thanks.
Click to expand...
Click to collapse
So what I did first was go into TWRP and selected wipe. Inside wipe i selected EVERYTHING, every little box. Then Wiped it.
This left nothing on the phone but the recovery. I then loaded on SuperSU from TWRP. I download the stock TMOUS rom that was posted earlier in this post.
In TWRP I mounted it and hooked it to computer and transfered the rom over.
Once the rom was on I did the install of the rom.
I rebooted the rom into bootloader.
Once in bootloader i put it into fastboot.
I had previous extracted the boot.img from the rom.
I sent the boot.img over via fastboot which restarted the phone.
Once it got all started up. No issues. I am on 4g 99% of the time now.
Im thinking the issue was definatly based in the CM rom.
Since this worked I wanted to test things out since my phone was pretty much stripped of everything.
I tried out Viper rom and a couple of other non CM based roms, and I have had no issues.
IM back on teh TMOUS rom though. Wifi calling will win over when i go overseas.

Thanks, but it did not work for me. It is a hardware issue on mine. Thanks again

cp101 said:
Thanks, but it did not work for me. It is a hardware issue on mine. Thanks again
Click to expand...
Click to collapse
Must be.
I did find something out though doing all my research. Did you ever at any point update the radio? TMobile uses some frequencies that some companies dont use.
It is my understanding that some of these roms are packed with radios that are generic and thus ment for multi carriers.
Not sure if thats your issue, but might want to look into.
Its nice being back on 4g though.

Ugh am I bricked?

I've been flashing custom roms to my asus transformer for a couple years now so I'm fairly accustomed to the process. Now that my warranty has expired on my one s I decided to go custom to try and get a bit more battery life and performance from my phone.
steps I took:
unlocked bootloader successfully
installed twrp successfully
installed su and rooted successfully
changed to supercid successfully
S-off unsuccessful. I wasnt paying as much attention as I should have and for whatever reason I thought I had s-off
flashed maximushd rom
then attempted to flash the kernel for maximus obviously didnt work because I had s-on
then I was stuck at the point where my phone was basically a black screen and all I could do is get the buttons on the bottom of the screen to flash. Eventually I made it into the bootloader, twrp was gone or corrupted. Managed to reinstall twrp from fastboot and get it working.
within twrp I was able to push a rom into the internal sd and flash it (cant remember which one atm). phone restarted and was then stuck in a 30ish second bootloop of the htc quietly brilliant screen. tried a couple other roms which wouldnt flash. at this point I went home (i dont have a computer at my house, just android based tablet and xbmc box).
At home I got the idea the roms i'm trying to flash might not be compatible with hboot 2.15. I downloaded and tried older roms that would match my hboot of 2.15. Varying success on these but still unable to boot to phone os.
Here is what ive tried and what results i had with them:
zenrom_v1.05_2.31RUUbased.zip = Wont flash just gives failed message
Toasted_marshmellow-ville.zip = This one flashed, reboot phone goes past htc screen to the custom boot.img then endlessly replays the .gif (highly disaapointed at this point)
mdob_ville_bm_deodex_2.40.zip = phone stays off and can only get lights to flash if i hold power
Blackout_ics_sense_plus_RC2.zip = phone hangs on white htc screen
Anyone got any idea where I can go from here? Am i hooped or am I just missing something obvious?

u need to re install your stock firmware again...
Sent from my GT-I9082 using XDA Premium 4 mobile app

jeevan000 said:
u need to re install your stock firmware again...
Sent from my GT-I9082 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
any idea where i can get it?
do i flash that just like a rom or is it a ruu?
I tried to install my stock ruu but it kept throwing back an error. it couldnt even tell what verson my phone was when i attempted it.

mikeinaus said:
any idea where i can get it?
do i flash that just like a rom or is it a ruu?
I tried to install my stock ruu but it kept throwing back an error. it couldnt even tell what verson my phone was when i attempted it.
Click to expand...
Click to collapse
I read that you have supercid, you can download this RUU

Insecret said:
I read that you have supercid, you can download this RUU
Click to expand...
Click to collapse
Ended up bringing my phone to a shop which fixed it and installed a new power button as my old one was shot for $65. One thing he did which pissed me off though is install cm 10.1 instead of maximushd like i asked him. not that big of a deal but my signal is horrible now. with stock I used to get 2-3 bars in my rom now im lucky to get 1, and infront of my house where i constantly had full sigal i'm lucky to get 2 or 3 with drops of no signal and dropped calls. Is this because of the rom or the radio? Tried the ota update to 10.2 which freezes the phone on startup, then had to go back and get him to reflash the rom again. its a 10min walk each way and I'm tired of walking back and forth in the rain!

mikeinaus said:
Ended up bringing my phone to a shop which fixed it and installed a new power button as my old one was shot for $65. One thing he did which pissed me off though is install cm 10.1 instead of maximushd like i asked him. not that big of a deal but my signal is horrible now. with stock I used to get 2-3 bars in my rom now im lucky to get 1, and infront of my house where i constantly had full sigal i'm lucky to get 2 or 3 with drops of no signal and dropped calls. Is this because of the rom or the radio? Tried the ota update to 10.2 which freezes the phone on startup, then had to go back and get him to reflash the rom again. its a 10min walk each way and I'm tired of walking back and forth in the rain!
Click to expand...
Click to collapse
Are you still s-off?
You don't need to be s-off to install custom rom's like cyanogenmod but you will need to flash boot.img after the rom is flashed.

foxtrot_lima said:
Are you still s-off?
You don't need to be s-off to install custom rom's like cyanogenmod but you will need to flash boot.img after the rom is flashed.
Click to expand...
Click to collapse
Nah I'm s-on. I don't have a PC so not going to bother flashing a diff ROM because of the boot.IMG. I'm thinking my problem was because I never v flashed boot.IMG last time. Never had to do that before. Is it just an HTC thing?

mikeinaus said:
Nah I'm s-on. I don't have a PC so not going to bother flashing a diff ROM because of the boot.IMG. I'm thinking my problem was because I never v flashed boot.IMG last time. Never had to do that before. Is it just an HTC thing?
Click to expand...
Click to collapse
Yeah it's because s-on and it's HTC only.

HTC - No signal... Ever

Hi,
I can't seem to get any signal, can't call text or use data on my HTC desire 620. But it is finding the networks as when I search to select networks it can find O2 (I'm on giffgaff. And it claims to have registered on network. I've refreshed back to stock,but I don't know where to go from here.
Do I need to reflash the radio.img? If so how would I go about doing that? I've searched allover but can't find the file online.
Thanks
Sent from my X98 Air 3G(C9J7) using Tapatalk

Jessooca said:
The easiest way to fix your issue is to factory reset it, if that doesn't work, then restore your phone entirely using the stock files, IF that isn't something you want to do then yes, flash the radio and flash the modem as well. It can't hurt.
In most cases just start back at square 1; going entirely back to stock. In so many cases that will fix your issue the fastest.
-Jessica
Click to expand...
Click to collapse
Thanks for the reply,
I've flashed the stock rom already, but that didn't seem to fix it.
But I read somewhere that flashing a stock rom doesn't actually flash the radio or modem, just the system, boot and recovery.
In which case do you know where I could find a download for the modern and radio?
Thanks

Jessooca said:
Well if you want to be certain you have your phone entirely back to stock...
Factory reset the phone.
Power it off, and reflash the stock files
Flash the modem and radio
Once it powers back up factory reset it again
Let me know what happens after that, I'll look into your particular HTC so I can help you fully this evening, Get back to me after you've done the above again, even if you've already done it already.
Click to expand...
Click to collapse
I've flashed and reset everything except the modem and radio, as I'm still searching for the files. Is there anyone with this device who could upload their's. It is the HTC desire 620, unlocked from H3G (Three).

Jessooca said:
Well if you want to be certain you have your phone entirely back to stock...
Factory reset the phone.
Power it off, and reflash the stock files
Flash the modem and radio
Once it powers back up factory reset it again
Let me know what happens after that, I'll look into your particular HTC so I can help you fully this evening, Get back to me after you've done the above again, even if you've already done it already.
Click to expand...
Click to collapse
Right I finally found the radios, modems etc on IR File, and have flashed them all, along with stock roms. Then have done factory resets, the lot. But I'm still having the same issue. Any suggestions.

Hi,
It's an HTC Desire 620 (the single sim version) aka HTC A31_UL
UK version
Its S-on (can't find a way to get s-off :'()
Hboot 3.19.0.0000
Radio-00.03.013_U10012131_41.09.0423
OS-1.50.771.2
Bootloader Unlocked
Unrooted :'(
First registered May 8th 2015
I'm running all the latest htc updates
If you need any other details just let me know, I appreciate the support
Thanks
Sent from my X98 Air 3G(C9J7) using Tapatalk

Jessooca said:
Hmmm, that's odd.
What's your device model (country as well; us version? India? Etc) what's the latest firmware and boot loader you know you were on?
Have you flashed all of the latest updates for your phone? I ask because if you've updated and you're using a previous version to try to fix your phone, that will not work.
Let me know all the pertinent details about your device and firmware/bootloader so i can provide a bit of better assistance
Thanks
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I still haven't solved the issue. Anyone got any ideas???