Random Crashes Using Note 10.1 - Galaxy Note 10.1 Q&A, Help & Troubleshooting

I replaced my first Galaxy Note 10.1 with Amazon about a week ago after experiencing random crashes. These crashes cause the display to shut off for about 10 seconds and then the tablet returns to the lock screen. After the crash the app open before the crash is completely killed. Any information that was unsaved is unrecoverable. This happened during class using S-Note and I lost a fairly large document. I felt as if I would no longer be able to trust the tablet for important notes because I never knew when it would crash.
Up until today, I assumed the root injected system or root in general caused this issue but I did not have evidence otherwise. I had not seen a thread about this so I assumed I was the only one. Today I was able to re-produce the crash multiple times on my tablet, and two of my friends with the Note 10.1 as well.
If there is a developer who can possibly investigate this issue I think it could help the community.
The crash can be reproduced by:
Opening Polaris Office > New Document > Sheet 2007 (excel) > Put data in any cell > Cut the entire column > try to paste the data in any other column.
Keep in mind this error has occurred in many other apps such as S-Note, calendar, and using the launcher. This is the only specific function that I have been able to re-produce.
Please let me know if any one else in the community has experienced this issue and what app it has crashed in.

I try to reproduce it folowing ur step. But, nope..no crash here. Everything is smooth for me..
Sent from my GT-N8000 using xda app-developers app

I realized the 3 tablets we did it on were all updated to the OTA system update before it was pulled. If you are not on the update it may not be the same.
I tried it on my brother pre-ota and his did not crash. I'm really wanting to reach out to the community to see if anyone has experienced system crashes similar to this.
Sent from my DROID BIONIC using Tapatalk 2

vanillanesquik said:
The crash can be reproduced by:
Opening Polaris Office > New Document > Sheet 2007 (excel) > Put data in any cell > Cut the entire column > try to paste the data in any other column.
Please let me know if any one else in the community has experienced this issue and what app it has crashed in.
Click to expand...
Click to collapse
I have tested exactly as described with Sheet 2007 and no crash whatever - but I use the stock ROM aka not rooted...

Just tried on my non-updated note and no crash.

Thanks to everyone who has tried. I will continue to find out what is common between our tablets. My brothers note popped up with a paste window that I had never seen before on my tab.
Sent from my GT-N8013 using Tapatalk 2

mine too, no crush at all. hope u discover ur prob soon =)

vanillanesquik said:
Thanks to everyone who has tried. I will continue to find out what is common between our tablets. My brothers note popped up with a paste window that I had never seen before on my tab.
Sent from my GT-N8013 using Tapatalk 2
Click to expand...
Click to collapse
Why don't you make a factory reset and see what will happen?

no crashes EVER! samsung banned it from my tablet. =]

vanillanesquik said:
I replaced my first Galaxy Note 10.1 with Amazon about a week ago after experiencing random crashes. These crashes cause the display to shut off for about 10 seconds and then the tablet returns to the lock screen. After the crash the app open before the crash is completely killed. Any information that was unsaved is unrecoverable. This happened during class using S-Note and I lost a fairly large document. I felt as if I would no longer be able to trust the tablet for important notes because I never knew when it would crash.
Up until today, I assumed the root injected system or root in general caused this issue but I did not have evidence otherwise. I had not seen a thread about this so I assumed I was the only one. Today I was able to re-produce the crash multiple times on my tablet, and two of my friends with the Note 10.1 as well.
If there is a developer who can possibly investigate this issue I think it could help the community.
The crash can be reproduced by:
Opening Polaris Office > New Document > Sheet 2007 (excel) > Put data in any cell > Cut the entire column > try to paste the data in any other column.
Keep in mind this error has occurred in many other apps such as S-Note, calendar, and using the launcher. This is the only specific function that I have been able to re-produce.
Please let me know if any one else in the community has experienced this issue and what app it has crashed in.
Click to expand...
Click to collapse
Did you ever find any thing out? I just had this happen, While copying a url in chrome while using the s-pen... Stock rom and NOT rooted. Tablet is less then a day old. And the only mod is a screen protector that best buy installed...

Hi not sure if i crashed tab or if i accidently shut the device off. I'm running out of the box android 4.0. It happend whilst using the HBO Nordic app. Not sure exactly what caused it to crash.
and just for the record WOW What a pain in the as to use handwriting to Write this post.

a thought...
Endusr said:
Hi not sure if i crashed tab or if i accidently shut the device off. I'm running out of the box android 4.0. It happend whilst using the HBO Nordic app. Not sure exactly what caused it to crash.
and just for the record WOW What a pain in the as to use handwriting to Write this post.
Click to expand...
Click to collapse
Did you guys install flashplayer manually? maybe this is the issue.

My Samsung note 10.1
[QUOTkeE=vanillanesquik;32068421]I replaced my first Galaxy Note 10.1 with Amazon about a week ago after experiencing random crashes. These crashes cause the display toit becauseshut off for about 10 seconds and then the tablet returns to the lock screen. After the crash the app open before the crash is completely killed. Any information that was unsaved is unrecoverable. This happened during class using S-Note and I lost a fairly large document. I felt as if I would no longer be able to trust the tablet for important notes because I never knew when it would crash.
Up until today, I assumed the root injected system or root in general caused this issue but I did not have evidence otherwise. I had not seen a thread about this so I assumed I was the only one. Today I was able to re-produce the crash multiple times on my tablet, and two of my friends with the Note 10.1 as well.
If there is a developer who can possibly investigate this issue I think it could help the community.
The crash can bmy rbe reproduced by:
Opening Polaris Office > New Document > Sheet 2007 (excel) > Put data in any cell > Cut the entire column > try to paste the data in any other column.
Keep in mind this error has occurred in many other apps such as S-Note, calendar, and usingve the launcher. This is the only specific function that I have been able to re-produce.
Please let me know if any one else in the community has experienced this issue and what app it has crashed in.[/QUOTE]
Hello, I got my Samsung Note 10.1 used, I loved it so much when I first got it that I dont remember if it was having issues, I think an app crashed and I disregarded it because I planned to factory reset assuming it would fix any problems. I didnt root it because honestly I've never been without su, sep of last year was when I got my first smart device, ever, a pantech burst and I had it rooted immmediatly and I wanted to experiance the differance. So my samsung isn't rooted, i checked with root checker, just to make sure, just now. I didn't try to replicate the crash using the following, (so, not sure, but ill try it and if it does I'll post results.) 'Cause random apps are crashing left and right, some crash right after instillation upon opening. Theres no noticable relitivity to the crashes, in the sence that the crashing apps are categorically random and I tried "uninstall, reinstall" ,and "repeated" also having same result . I'll admit I have a bit of an app addiction, so... using blk mart and mobo on wifi, I've sat in market with continous installations and some crashed before they were even opened, (I love utillities and tools which most all were found via researched and haveing good reveiws online before Instillation fyi). I feel almost all have crashed at least once, I've factory resetted my pantech numorous times, due to a hacker exboyfriend, that I've followed strict precautions , hoping to avoid my strainuous reset routine of app and pic transfer because I've had so many password changes and
Hijacked emails, I've done a total of three resets, and apps that worked fine before would crash upon reinstillation (after transfer to pantech and back). Also the keyboreds, I like full and hackers, (for key prefrence, ive only ever hacked my own stuff to get them back, I've never hacked another person, fyi) and even using google's and factory keyboard, they have random, yet sometimes specific gliches, example; trying to type my zip code into assurance wireless portal, it wouldn't type at all, or it would type all sevens, ect., Untill ultimately i just give up (which is greatly out of character for me, I'm very patient and persistant expecially when it involves online applications of importance, it just reminded me, also, my touhes have been quirky. I plan to reset once again in a moment, and I gotta have su, I dont like this unrooted crap, lol, so I'm gonna root it and ill post if it acts the same which I figure baed on past fix attempts, it probably will. Also this was my first stop on my research agenda, so I'll post my findings, btw this was a gift, cant afford a replacement, anyways I love my awesome forward facing speakers and my so freakin useful split screen. Im not giving up, so pls help, all advice, no matter the level of crudness, Im familiar with techman impatience, and Im not a panzy. Thx, later.
---------- Post added at 07:00 AM ---------- Previous post was at 06:50 AM ----------
Endusr said:
Did you guys install flashplayer manually? maybe this is the issue.
Click to expand...
Click to collapse
I sure have, what makes u ask, if ya dont mind me askin, why is that a problem? It seems to work fine. Whats ur advice? Info, pls.

Mine, an N8013, has been experiencing similar problems, but with some differences. It randomly crashes as described in the original post but also quits apps, especially gmail, Dolphin browser and Titanium and returns to the Home screen. Attempting to re-open the ssme app or a different app or to wake up the device will cause it to flicker between the last crashed app and the Home screen a couple times before settling down. I don't know if the problems are reproducable. They occur without any pattern of precipitating actions. I, too, need to get this solved. Any help will be appreciated. Oh, yes, my N8013 is rooted.

Related

My Omnia7 with mi7rom tango crashes while i'm playing

Hi everyone, this is my first post on this forum, and I tried to find issues like mine but I cannot find anything.
This is my problem: I flashed the rom (read the title) two days ago and it's a very nice rom, but today I installed the game squirrel (via xap) and when I played for 4/5 minutes my phone crashed and I started to see the pictures of some of my facebook friends (I've facebook in the contact list) in the whole screen, there were 10-15 profile pictures of the same friend in the whole screen. Then I tried to lock and unlock the screen and I started to see some parts of the lockscreen dragged for the whole screen.....so the only thing to do was to reboot the phone, but when I turned it on after the "samsung omnia 7", instead of the Windows Phone logo I saw the whole screen red...so I removed the battery and finally the phone turned on without any problem...After half an hour I played with Hamsta rocket (downloaded in the official marketplace) I had the same problem, but I hadn't to remove the battery....
I'm very confused because it could be a problem of the .xap file but if I saw the problem also with an original game....WHY?
Hope you are not bored by my post...I've ever had this forum like a "problem solver forum" but this time I had to write my experience because no one seems to have one like me...however, thanks in advance
You should probably be posting this in the forum thread for your specific ROM. It's definitley a ROM issue; apps don't have enough permissions to screw up the phone like that normally.
GoodDayToDie said:
You should probably be posting this in the forum thread for your specific ROM. It's definitley a ROM issue; apps don't have enough permissions to screw up the phone like that normally.
Click to expand...
Click to collapse
thanks, I'll paste this in the Rom thread..thank you friend

Rooted ROM yields "S Note has stopped working"

After installing the N8000XXALGA_N8000OXXALG5_PHE_RootGalaxyNote.com via Odin, the message "Unfortunately, S Note has stopped working" pops up every 5-9 seconds.
How do I resolve this situation?
Losing S-Note is not to be considered a preferable option.
The tablet is currently not really usable, as S-Note appears to be relaunching and crashing, so I can get one click, touch, or gesture between notices.
I wanted root access to avail myself of the market enabler, so I downloaded the pre-rooted ROM that's supposed to be reliable and stable, and it's supposed to keeps things stock, except for the fact that the tablet would then be rooted.
But now, I get an error message every 5 seconds telling me that S Note stopped working.
I can now get one click in, in between notices. What's worse, I can't temporarily stop S Note, to at least disable the warning, and let me try to do something.
I can't use my tablet, at all. And I haven't any other ROMs handy (except for the Jelly Bean leak).
But all I wanted was STOCK rooted... Not headache.
All I want is to use market enabler so I can download geometriq. Is that too much to ask for?!?!?
In my despair, I went into recovery mode and hit the factory reset button. I restarted my tablet as if brand new, all my files gone, my settings rearranged to default, everything... I would have backed up, but without root, I couldn't get Titanium Backup installed, previously. Now, even the demo stuff that comes with SNote is missing. Although, everything seems to be working, now.
manhattan212 said:
All I want is to use market enabler so I can download geometriq. Is that too much to ask for?!?!?
Click to expand...
Click to collapse
You don't need root for that. Isn't market enabler an app for devices which don't have install unknown sources in settings? I had that app on my old phone. Note has the option built in. Note 10.1 settings, in security, has option to check unknown sources. Which allows you to install apps from other sources and not just marketplace. Works well for me as ive installed tons of apps that way and wasn't from marketplace.
If that's not what you mean then my bust
demandarin said:
You don't need root for that. Isn't market enabler an app for devices which don't have install unknown sources in settings? I had that app on my old phone. Note has the option built in. Note 10.1 settings, in security, has option to check unknown sources. Which allows you to install apps from other sources and not just marketplace. Works well for me as ive installed tons of apps that way and wasn't from marketplace.
If that's not what you mean then my bust
Click to expand...
Click to collapse
What you're referring to I think is the allowing of unknown sources. That's a little different from what I'm trying to do.
On a slightly different but still relevant note -no pun intended... Can I re-install S Note; if so, how?
Re-install your stock rom using ODIN... This will give back all stock apps...
Then go here - http://rootgalaxynote.com/galaxy-no...t-galaxy-note-10-1-easiest-methodcwmmethod-2/ and follow the instructions... This will give root access to your stock rom (n8000) and you don't have another countries CSC...
ultramag69 said:
Re-install your stock rom using ODIN... This will give back all stock apps...
Then go here - http://rootgalaxynote.com/galaxy-no...t-galaxy-note-10-1-easiest-methodcwmmethod-2/ and follow the instructions... This will give root access to your stock rom (n8000) and you don't have another countries CSC...
Click to expand...
Click to collapse
Thanks for the reply.
But, that's exactly what I had done.
However, you know that initial collection of notes that are included, in a stock ROM?
My S Note is still missing that.
When I launch my S Note, it's barren
-not a single solitary note.
That's why I wasn't sure if reinstalling the ROM installed a brand new S Note, or what.
And that's why I was asking about reinstalling S Note itself.
As soon as you start a new note (+ key) it will give you the option of what note template you want to use...
And if you have installed an OTA to the latest you will now have a landscape template...
ultramag69 said:
As soon as you start a new note (+ key) it will give you the option of what note template you want to use...
And if you have installed an OTA to the latest you will now have a landscape template...
Click to expand...
Click to collapse
Thanks again for the reply. And thanks for bringing the landscape template to my attention; my S Note includes this template...But I'm not referring to the templates... I'm referring to the initial four Books, I think it was, that are included.
I'm not really sure what all I'm missing out on,
due to the absence of these included readings, that are missing from my Note 10.1
(I think one of these notes or a couple of the notes, are manuals).
But, beyond that, I really really want the ability to have a note/memo [like S Memo's widget allows].
On my S3 I have a whole pane dedicated to an instance of the widget.
I keep a list of things I need to do, on it; and it's always staring at me, without me having to do anything at all -I don't need to launch an application, I don't need to click any shortcuts, or go to any folder -it's just there..
And when I need to edit it or add something to it, I just simply double tap the screen, without having to launch any apps or go to application folders, or anything.
S Note has the mini app -but the mini app is REALLY always there, as in you can't get away from it, unless you close it.
And more importantly, for as long as it's there, it's editable, so it's prone to accidental smears.
S Note is an alright piece but it's just shy of gimmicky.
This S Memo feature, which enables users to take the S Pen and write a note -and keep it indefinitely handy is slightly harder to find. I've found other memo apps and note taking apps that are close -but never quite right. Some don't allow you to hand write (you have to keyboard your info in); and others don't offer this ever so wonderful widget...
This has become a tangential rant, hasn't it?
Sorry...
I just want S Memo for my note 10.1
I think I also had this issue after installing the pre-rooted European ROM on a US N8103.
I managed to find a solution - too late for you now though
1) Installing Titanium Backup Root + Pro Key via the Play Market in Windows
2) In TB Freezing S-Note and then wiping the cache (Swipe Left on the Apps Backup Properties to get to the Special Properties) I also tried wiping the Apps Data but that didn't make any difference.
You could do the same thing in Application Manager but I think it would take about 20 minutes scrolling down to maybe get to S Note whilst the message popped up. Alternately you could add a short cut to the home screen and try long pressing and dropping on to App Info - which you could maybe just about do between pop-ups.
I guess you could stick a recovery on it and just wipe the cache full stop?
[EDIT]
BTW how did you get on with the OTA didn't work out so well for me
manhattan212 said:
Thanks again for the reply. And thanks for bringing the landscape template to my attention; my S Note includes this template...But I'm not referring to the templates... I'm referring to the initial four Books, I think it was, that are included.
I'm not really sure what all I'm missing out on,
due to the absence of these included readings, that are missing from my Note 10.1
(I think one of these notes or a couple of the notes, are manuals).
But, beyond that, I really really want the ability to have a note/memo [like S Memo's widget allows].
On my S3 I have a whole pane dedicated to an instance of the widget.
I keep a list of things I need to do, on it; and it's always staring at me, without me having to do anything at all -I don't need to launch an application, I don't need to click any shortcuts, or go to any folder -it's just there..
And when I need to edit it or add something to it, I just simply double tap the screen, without having to launch any apps or go to application folders, or anything.
S Note has the mini app -but the mini app is REALLY always there, as in you can't get away from it, unless you close it.
And more importantly, for as long as it's there, it's editable, so it's prone to accidental smears.
S Note is an alright piece but it's just shy of gimmicky.
This S Memo feature, which enables users to take the S Pen and write a note -and keep it indefinitely handy is slightly harder to find. I've found other memo apps and note taking apps that are close -but never quite right. Some don't allow you to hand write (you have to keyboard your info in); and others don't offer this ever so wonderful widget...
This has become a tangential rant, hasn't it?
Sorry...
I just want S Memo for my note 10.1
Click to expand...
Click to collapse
**FIX**
manhattan212 said:
After installing the N8000XXALGA_N8000OXXALG5_PHE_RootGalaxyNote.com via Odin, the message "Unfortunately, S Note has stopped working" pops up every 5-9 seconds.
How do I resolve this situation?
Losing S-Note is not to be considered a preferable option.
The tablet is currently not really usable, as S-Note appears to be relaunching and crashing, so I can get one click, touch, or gesture between notices.
Click to expand...
Click to collapse
I had the same issue after flashing the root injected stock ICS through ODIN. I was going from a rooted JB Rom (that did not work, and was not JB.. AA not the best site.)
Anyways the only way I was able to fix it was to painfully go through the Settings>Applications>All>S-Note Clear Cache/Data, and Force Stop.
It's tedious as hell, but it works. Your lucky yours is popping up every 5 minutes mine was about every 30 seconds took awhile to get through those menus! Hope this solves your issue!

[Q] Messaging app not moving latest sms to the top

Hi,
I upgraded my Tab to 4.1.2 and have been having problems with my SMS. The Messaging app is not moving the thread to the top when a new text comes in, only when I reply.
ie the 10th thread in my list continues to be at the 10th position after receiving new messages. It doesn't get moved to the top which it used to. I thought it was a problem with the app and tried using Handcent. The same problem persists. It seems like there is something wrong with the time stamp of the thread not updating properly or something.
Anyone has any idea what's going on or what a solution might be? It's a big annoyance.
Thanks!
Hep, have this problem too. Very annoying.m I think samsung is doing this on purpose to force us to buy a new tab. Even though the 7.7 still holds it ground with the latest device.
Samsung is probably slowing things down on purpose too for this tab. I still notice a little lag.
I have the same problem.
same problem here, already tried a full flash (JB) still the same, i thought it was just GO SMS but I already uninstalled and and the problem persist, it's so annoying when you have to look for the one who sent u sms
In XDA, you'll find a mod to correct the date-time stamp for stock de-odex MMS.apk.
There are some simple guides, but you must be rooted first and most likely de-odexed.
Sorry, don't have the time right now to actually do a JB version for you, and also unable to test without device model (assume you have P6800).
I have previously modded a P6800 ICS app here : http://forum.xda-developers.com/showthread.php?t=2204628. 122 dl, and ZERO feedback. Didn't even know if it worked.....can only assume so.... This is not for JB, won't work. The JB MMS.apk needs to be modded.
It may not even solve your problem. But hey, at least there's a 'possible' solution if you're willing to try to mod yourself
Sent from my GT-I9500 using xda premium
I can't even begin to imagine how to mod an app. my skills are limited to just rooting and flashing roms. If I flash a custom ROM, say Cyanogen, will it fix the problem???
ok, I contacted Samsung about it and their advice was to do a complete factory wipe. I backed up my SMSs and tried it. After restoring the messages, everything was fixed. so there's the fix. but at the cost of having to restore everything after a complete wipe
Android sucks. Its the only os that forces u to do a full wipe for each updates.

[Completed] Customizing Cubot X9's rom(replacing apps issues)

Hello everyone
i think this is my first post or one of the first on this forum, i'm a videogame modder(vice-boss at VStanced.com) who for fun also mods/dismounts/analyzes everything that slips in his hands(like, seriously every single thing). I have a semi-good knowledge of java and from some years i'm learning more and more about android, yet(as you can see) i still need help from time to time to figure out some stuff.
So, enough of presentation, time to talk about what i came here for.
I've been gifted a Cubot X9 some days ago, so the first thing i did was rooting(Kingroot -> Supersu-me) and applying a custom recovery(TWRP), i backed up rom and nvram with sp flash tool and the base rom(just rooted and recovery-ed) from recovery to make sure that in case i f**kd up something i could restore it without issues.
After that i restored all the additional apps and a couple gapps(Google Play Store, Google Play Services, Google Account Manager, Google Latin Keyboard) from a backup(Titanium Backup) of my old phone, a LG P990(Optimus Dual/X2/Star/Speed) and it all worked straight at first try. As soon as i finished restoring these i got myself a new recovery backup to prevent having to redo everything once again.
At the moment there are still 4 things that "bother" me, i've not been able to install Dialer, Contacts and Messaging apps from that same backup(they're a lot more comfortable than Cubot's original ones) because they just f**k up the whole thing, after a restart(either with or without cache/dalvik cleanup) System starts flickering/turning on and off and with it the background and the SIM control(it stop receiving any signal/recognizing the sim and wont allow me to open the sim selector/editor - for dual sim mode).
I've installed the first two apps(Dialer and Contacts) flawlessly with a root explorer(ES file explorer) and after deleting all odex files related to the old apps they worked well, cant say the same for Messaging(Mms.apk), it works but as soon as i press either on a received message, on the "new message" button or on "setup" it crashes to desktop.
Moreover, i'm not able to install the data backup(i'm mainly interested in contacts and messages but also the calls history) from Titanium Backup otherwise i'll get those issues i said above.
Mind both phones are 4.4.4 and so are their apps, on the LG P990 i had installed Slimroms' Slimkat but those apps i named should all be stock Google KitKat's ones(correct me if i'm wrong) and thus should work 1:1 on any 4.4.4 OS. Should.
You may ask me why i dont simply use google's backup system, so here's the answer, it is because i just dislike uploading my personal data and i honestly prefer figuring out how to do stuff manually.
I tried moving the *.db files from the old phone but they either cause to not show any messages(mmssms.db) or to not receive signal/not recognize the sim(telephony.db).
I have also installed an app called WAPPushManager.apk(com.android.smspush) from the old phone because i thought it could be somehow connected with the crash from clicking on the new message button but nothing changed.
So now i'm kinda lost, i have no clue if i'm missing to delete/add some files, or replace/add some apps.
Here's a few pics of the apps of which i'm speaking
I hope someone will be able to help me out on this, thanks a lot everyone for even bothering reading all this drama. hahaha
Also, yeah, you noticed well, i said that there are 4 things that bother me but i talked only about 3 things so here's the 4th:
this is more like a random question than a real issue or anything else(since i didnt even try yet). I would like to get the system bar and options/setup menu from the old phone(LG P990 Slimkat) to the new one(Cubot X9) but i have no clue if it is doable or not and what it eventually implies.
I'm looking forward for some magic to happen, thanks again
- BB93
Alright, i've been able to transfer all my contacts, calls and messages using an app called Super Backup, it did the trick quite quickly.
I still cant figure out why the Mms.apk wont work, i sent it over to a couple friends and all of them installed and used it right away. I am now almost sure the Cubot wont work correctly with it because it's dual-sim... in case there's anything(scripting wise) that can be done to make it work properly?
Well i kinda solved all my problems, for some reason that app just dont want to work on this phone, i downloaded another "kitkat 4.4 stock messaging app" from google play and it worked straight on... or almost, because for some reason that Super Backup program was messing my messages in a way that i had two threads for each person, one with sent and the other with received messages. Analyzing the *.xml file created by that tool i realized that it was using spaces between the numbers only for either received or sent messages(i didnt bother checking which of the two was it).
A basic example:
<sms address="+391234567890" time="22/gen/2016 09:18:58" date="1453450738028" type="1" body="THIS IS MY TEXT" read="1" service_center="+291234567890" name="" />
versus
<sms address="+39 123 45 67 890" time="22/gen/2016 09:18:58" date="1453450738028" type="1" body="THIS IS MY TEXT" read="1" service_center="+29 123 45 67 890" name="" />
Click to expand...
Click to collapse
It made so that the phone recognized those as different numbers and thus create the issue i said above.
I hope this little self-research thread will help someone else too in the future, thanks for reading.
- BB93
Bigg Boss93 said:
Well i kinda solved all my problems, for some reason that app just dont want to work on this phone, i downloaded another "kitkat 4.4 stock messaging app" from google play and it worked straight on... or almost, because for some reason that Super Backup program was messing my messages in a way that i had two threads for each person, one with sent and the other with received messages. Analyzing the *.xml file created by that tool i realized that it was using spaces between the numbers only for either received or sent messages(i didnt bother checking which of the two was it).
A basic example:
It made so that the phone recognized those as different numbers and thus create the issue i said above.
I hope this little self-research thread will help someone else too in the future, thanks for reading.
- BB93
Click to expand...
Click to collapse
Hi,
Thanks for using xda assist.
I see you've solved your problem. Thanks for being so thorough with your post. This should help others with the same problem. Enjoy the site :good:
Thread closed.

Joy Launcher - No Joy

This launcher app appeared in my update list (Idol 6045i, 5.5). Since it is not currently on my phone it is not really an update. Notice -there is no uninstall option.
Read a bunch of reviews - most were bad, very bad - and once it's on your phone you can't get rid of it so be warned!
It is pushed out by Alcatel.
catapp said:
This launcher app appeared in my update list (Idol 6045i, 5.5). Since it is not currently on my phone it is not really an update. Notice -there is no uninstall option.
Read a bunch of reviews - most were bad, very bad - and once it's on your phone you can't get rid of it so be warned!
It is pushed out by Alcatel.
Click to expand...
Click to collapse
My dad's pop4 plus got it too, and it's annoying as hell.
I hope somebody comes up with a way to remove it soon , or even better, a whole ROM fo the phone.
It brought lots of adware (bloatware) I tried to get rid of it but all settings of the desktop are now gone. I have to setup my settings again.
Form of malware
Same happened to my 3 family Alcatel phones this week. I didn't ask for this forced 'update', don't want it and it has totally destroyed my desktop, contacts and all shortcuts. I phoned Alcatel and complained that they don't offer an uninstall option and what they have done is, without permission, hijacked my phone.
They said they would look into it, but I am not convinced.
Will never get Alcatel again
I didn't install it on my phone and it disappeared from my update list quite awhile ago.
I don't allow automatic updates. That is crucial. I choose what updates to install.
Joy Launcher problem
I was able to swipe down from the top, I went into settings, to Apps, to Joy Launcher. I tried Force Stop & it didn't work. I then hit the 3 vertical buttons at upper right of screen. I then hit Uninstall Updates. This allowed me to get my screen back. It also returned my homescreen to factory settings. I had to add whatever icons I wanted to the homescreen. Note, I am not tech savvy but this gave me back my functional use of my cell phone.
Same here, I will never get Alcatel ever again because of this joy launcher crap
titaniummitch said:
I was able to swipe down from the top, I went into settings, to Apps, to Joy Launcher. I tried Force Stop & it didn't work. I then hit the 3 vertical buttons at upper right of screen. I then hit Uninstall Updates. This allowed me to get my screen back. It also returned my homescreen to factory settings. I had to add whatever icons I wanted to the homescreen. Note, I am not tech savvy but this gave me back my functional use of my cell phone.
Click to expand...
Click to collapse
Update: Joy Launcher returned. I repeated above actions & it again returned. On Joy Launcher I denied permissions and for a 3d time it took over my screen. I again repeated above actions and this time I was asked if I wanted to replace Joy Launcher with the factory settings. I clicked on yes and I again got my normal screen back. I don't know if Joy Launcher will return again, I'm waiting...
titaniummitch said:
Update: Joy Launcher returned. I repeated above actions & it again returned. On Joy Launcher I denied permissions and for a 3d time it took over my screen. I again repeated above actions and this time I was asked if I wanted to replace Joy Launcher with the factory settings. I clicked on yes and I again got my normal screen back. I don't know if Joy Launcher will return again, I'm waiting...
Click to expand...
Click to collapse
Are we sure this is Alcatel pushing this launcher? Or perhaps this is bundled with some other type software that persistently re-activates it.
This used to be a common practice for dev's of one program, to get extra revenue by bundling it with their own.
I myself havent installed the most recent update as I feel no need to at this time. I'm currently trying to get rid of that silly "File Manager" that just all of a sudden decided it needed to run actively!
Moscow Desire said:
Are we sure this is Alcatel pushing this launcher? Or perhaps this is bundled with some other type software that persistently re-activates it.
This used to be a common practice for dev's of one program, to get extra revenue by bundling it with their own.
I myself havent installed the most recent update as I feel no need to at this time. I'm currently trying to get rid of that silly "File Manager" that just all of a sudden decided it needed to run actively!
Click to expand...
Click to collapse
Thank you for commenting. As I previously wrote, I'm not very tech savvy.
I don't factually know that it comes from .Alcatel but since 8/14 this keeps returning. I haven't downloaded any new apps. I cannot use the phone until I figure out how to delete the Joy Launcher message from my screen. I refuse to allow the program's permission requests. I wrote to Alcatel on 8/14 & they gave me a case #. They haven't yet addressed the complaint.
Today it returned again yet it wasn't listed as 1 of my apps. I went into apps - permissions & I denied all permissions. Joy Launcher had some permissions even though it didn't appear on my list of apps. After I denied permissions I restarted the phone & it was gone. The problem is that it keeps returning. I don't know how to stop this from being re-installed.
Sorry you are having trouble with the File Manager, I haven't yet experienced problems.
titaniummitch said:
Thank you for commenting. As I previously wrote, I'm not very tech savvy.
I don't factually know that it comes from .Alcatel but since 8/14 this keeps returning. I haven't downloaded any new apps. I cannot use the phone until I figure out how to delete the Joy Launcher message from my screen. I refuse to allow the program's permission requests. I wrote to Alcatel on 8/14 & they gave me a case #. They haven't yet addressed the complaint.
Today it returned again yet it wasn't listed as 1 of my apps. I went into apps - permissions & I denied all permissions. Joy Launcher had some permissions even though it didn't appear on my list of apps. After I denied permissions I restarted the phone & it was gone. The problem is that it keeps returning. I don't know how to stop this from being re-installed.
Sorry you are having trouble with the File Manager, I haven't yet experienced problems.
Click to expand...
Click to collapse
On another site 1 guy claims he installed another launcher then used all in one toolbox to disable at startup
http://download.cnet.com/Joy-Launcher/3000-20432_4-77527969.html
It does seem to be an alcatel app
titaniummitch said:
Thank you for commenting. As I previously wrote, I'm not very tech savvy.
I don't factually know that it comes from .Alcatel but since 8/14 this keeps returning. I haven't downloaded any new apps. I cannot use the phone until I figure out how to delete the Joy Launcher message from my screen. I refuse to allow the program's permission requests. I wrote to Alcatel on 8/14 & they gave me a case #. They haven't yet addressed the complaint.
Today it returned again yet it wasn't listed as 1 of my apps. I went into apps - permissions & I denied all permissions. Joy Launcher had some permissions even though it didn't appear on my list of apps. After I denied permissions I restarted the phone & it was gone. The problem is that it keeps returning. I don't know how to stop this from being re-installed.
Sorry you are having trouble with the File Manager, I haven't yet experienced problems.
Click to expand...
Click to collapse
No problem mate. Been dealing with OEM crap since the HTC Desire days.
They put this stuff on for several reasons.
1) To give the device a unique feel different from other manufacturers
2) They get money from the developers of said applications to help for a larger profit margin
3) (and the 1 I think is the winner) They let their spouses or partners chose an app "cuz it's cute"
In actuality it's #1 and 2.
If you are rooted, try this app out from the play store. It's what I use.
https://play.google.com/store/apps/details?id=com.jumobile.manager.systemapp&hl=en
You can find all the apk's and "com.xxxxx.xxxxx" files. Ya should be able to locate that joy launcher easily. My guess it's re-installing from a couple locations.
As with that Alcatel File Manager, I use ES File Explorer or Root Explorer. I don't like the idea of a program running in memory like File Explorer does. U can tell cause it leaves icons on the notification bar. So I deleted it.
No Joy, (contiunued)
TheMadScientist said:
On another site 1 guy claims he installed another launcher then used all in one toolbox to disable at startup
Click to expand...
Click to collapse
Thanks for the suggestion, Mad Scientist, I'll look into the toolbox. It returned last night and I followed Moscow Desire's advice on preventing automatic updates. I had to search how to do prevent automatic updates, I didn't know I could disable them. I managed to accomplish disabling the auto updates. At some point the screen asked me "Do you want to replace with factory version" & I clicked on yes.
I hope I'm not violating protocol by going into lengthy detail. The inability to use my phone is frustrating. I'm writing about my attempts in case I succeed in regaining control of the phone & maybe my experience could be useful to somebody else. Thanks for the input & guidance.
---------- Post added at 03:45 PM ---------- Previous post was at 02:54 PM ----------
I like your #3.
I appreciate your generous assistance. This app remover might be the answer. I'll wait and if my refusing auto updates (done last night) doesn't solve the problem then I'll download this app remover.
Moscow Desire said:
No problem mate. Been dealing with OEM crap since the HTC Desire days.
They put this stuff on for several reasons.
1) To give the device a unique feel different from other manufacturers
2) They get money from the developers of said applications to help for a larger profit margin
3) (and the 1 I think is the winner) They let their spouses or partners chose an app "cuz it's cute"
In actuality it's #1 and 2.
If you are rooted, try this app out from the play store. It's what I use.
https://play.google.com/store/apps/details?id=com.jumobile.manager.systemapp&hl=en
You can find all the apk's and "com.xxxxx.xxxxx" files. Ya should be able to locate that joy launcher easily. My guess it's re-installing from a couple locations.
As with that Alcatel File Manager, I use ES File Explorer or Root Explorer. I don't like the idea of a program running in memory like File Explorer does. U can tell cause it leaves icons on the notification bar. So I deleted it.
Click to expand...
Click to collapse
titaniummitch said:
Thanks for the suggestion, Mad Scientist, I'll look into the toolbox. It returned last night and I followed Moscow Desire's advice on preventing automatic updates. I had to search how to do prevent automatic updates, I didn't know I could disable them. I managed to accomplish disabling the auto updates. At some point the screen asked me "Do you want to replace with factory version" & I clicked on yes.
I hope I'm not violating protocol by going into lengthy detail. The inability to use my phone is frustrating. I'm writing about my attempts in case I succeed in regaining control of the phone & maybe my experience could be useful to somebody else. Thanks for the input & guidance.
---------- Post added at 03:45 PM ---------- Previous post was at 02:54 PM ----------
I like your #3.
I appreciate your generous assistance. This app remover might be the answer. I'll wait and if my refusing auto updates (done last night) doesn't solve the problem then I'll download this app remover.
Click to expand...
Click to collapse
Not at all thats what we are here for. I'm trying to make mine better too just like you.
Hello All, I too was the victim of the rotten Joy Launcher. I think I have now stopped it and now we have a happy Alcatel cell phone.
I did a lot of things, but basically - sorry do not have the cell to hand.
I uninstalled Joy Launcher (from version 7.0 to version 5??) and clicked on Force Stop. Then I uninstalled Updates (from version 7.0 to version 5??) and clicked on Force Stop.
Within Play Store, I selected 'do not install when connected to Wireless' and 'manual install'.
There is one last 'manual install' option which I think is within settings.
The octopus is gone and Joy Launcher doesn't bug me anymore. Yippee!
Update it from Apkmirror site , you will find latest update ver 7.0.1.0.823 . It seems that play store removed it .
Response from Alcatel
As I mentioned in my earlier post I emailed Alcatel support. They did not respond so I wrote again, this was my email:
Subject:
Your malware - Joy Launcher
Message:
I have 3 pop4 Alcatel phones. You have forced an installation and update of 'Joy launcher' via Google Playstore.
It has totally removed all of my existing desktop, with its contacts, accounts and shortcuts, etc, which took months of usage and setting up. All is now wasted and lost.
I did not ask for this rubbish program. I do not want it. You have forced it on to me. You have deleted and corrupted my data without my permission.
I have made formal complaints to my network provider as I am most disappointed and angry with Alcatel and will certainly make my thoughts known, because this application is a form of malware.
=====================
I received a response today from Alcatel which was:
Dear customer,
Thank you for contacting us.
Regarding your issue, to deactivate Joy Launcher you need to connect to the internet ( wi-fi network) and a rollback that will remove the Octopus/Spider or any other such annoying features will set in.
What you will also need to do is to go to the settings and then to apps. There you will need to search for the joy launcher and then to click on it and if you see 3 vertical dots, please click on it and then unisntall updates(if not just disable it and uninstall it from the play store).
After you do this, please go to the play store and click on the 3 orizontal lines and settings-> auto-update and click on do not do auto-updates.
We also recommend to get a new launcher from the play store and set it as default in order to fix this.
Please consider rebooting your device if the change doesn't come through.
===
I though I ought to pass this 'fix' on in case it assists anyone. In any event, I will certainly not get an Alcatel phone again because of what they have done. I hate this type of intrusion with software/bloatware which constantly eats your data with spurious and dangerous ads and peaking at your data.
Good luck
Steve
The amount of bloatware (some of which is borderline malware) that has been silently installed since 6.0 is appalling. It renders the phone super sluggish.
If your phone is rooted you can uninstall most of it (at least Joy Launcher, File Manager and Weather) using a root system app remover.
Anything in the com.tct package namespace is a candidate for being eradicated.
How to root Alcatel Pop4 - 5051x
Yes, bloatware is verging on being criminal as the device has the memory stolen from it.
Thanks for informing me that rooting would allow me to get rid of unwanted stuff. The only problem is that I don't know how to do this. I have read different forums and followed numerous links but I have not found a step by step (idiots guide) to root my Alcatel pop4 (5051x) Android 6.0.1
If there is one specifically for that phone I would gratefull for assistance as I do not want to brick my device.
Thanks in advance
ps: I spent ages trying to prove I am not a robot and was about to give it up as a bad job. Is this normal or just me? For example when it asks for street signs does that include picture of the poles only holding the street signs above...? It just goes on and on. I suppose I need a guide to that now !

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