[Q] why is my email not syncing all the time? - Galaxy Tab 7.7 Q&A, Help & Troubleshooting

Hi all.
Hopefully someone can help.
Basic I've bought this tablet and it was already rooted.
I'm not sure what rom I am on but a screen picture is attached.
I am using the exchange e-mail for my gmail.
However it seems to work fine for the first few days and then it stop syncing and e-mail start disappearing out of my inbox.
I've tried deleting the account and installing them again but the same thing happens.

Amdathlonuk said:
Hi all.
Basic I've bought this tablet and it was already rooted.
...
However it seems to work fine for the first few days and then it stop syncing and e-mail start disappearing out of my inbox.
Click to expand...
Click to collapse
When it stops syncing - does it work when you sync/refresh manually from app? Do you have any battery saving apps installed? Tthose can disable network connectivity while screen is off and stop apps from background sync.
The other thought is that I wouldn't trust device used and rooted by someone else - I'd do factory reset and re-flashed ROM. Who knows what background apps are installed there?

In your email settings, try m.google.com as your incoming server.
Gmail doesn't use push when using sammy's email app. This should fix/help with auto-syncing.
Also, you have your sync setting set to peak/off peak. Maybe an issue? See if a more frequent schedule is available.

Hi guys.
Thanks for the responses.
I would flash the Rom again but I have no idea which it is.
My email settings are m.Google.com it works fine for first few days then just stops.
I then have to go into gmail to pick my missing mails.
Weird and very annoying ......

Related

Push Gmail is official!

I just tried it and now that useless Outlook Mail folder has purpose!
Here's the link:
http://googlemobile.blogspot.com/2009/09/google-sync-now-with-push-gmail-support.html
YAY!!! Slow using GPRS, but thats to be expected. Just glad it works.
interesting...am gonna try now
It doesn't seem to be working properly for me. When I tell it to show all my mail, it only shows 10 messages, not the 70 or so I have in my gmail. doesn't anyone else have this problem? By the way I'm using a Fuze.
it does not work for me. Suddenly calendar-sync doesn't work, too. Getting an 0x85010016-error. Any hints?
I got that error before as well but keep trying, I think they are still having some problems with it or maybe their server is a bit slow right now probably because of everyone trying it .. but it does eventually work..
working great for me now.
It did hickup earlier but all cam right on the last sync, now seem to be fine.
It's early days, but a great step in the right direction.
seems to be going up and down. I got it to work as far as syncing and getting my email but no push yet.
I have got the calender and contacts work, but when i tick the email it fails? any ideas or is anybody else having this problem?
Working fine here.
It was slow last night, but guess that is down to the initial load on googles servers
itsnotmeeee said:
Working fine here.
It was slow last night, but guess that is down to the initial load on googles servers
Click to expand...
Click to collapse
Was it not letting you sync at all? or was it connected but just slow.
Also was there a setting in gmail?
It's working for me - only problem I've got is the email tab in TF3D does not show the account and the new email button doesn't use it?
Any ideas?
tclutterbuck said:
It's working for me - only problem I've got is the email tab in TF3D does not show the account and the new email button doesn't use it?
Any ideas?
Click to expand...
Click to collapse
I am using gmail with the m.google.com/sync already, what should I change to use the push function ?
go to programs -. activesync -> options -> exchange and check email.
Hmm, maybe I'm just shortsighted, but I'm not seeing how this is useful. Gmail already offers free POP3 support, so you can setup email on your phone to get emails from your Gmail account. Even if you don't like such a thing, Google also offers a J2ME Gmail app for use.
So is there something I'm missing or am I misunderstanding what 'push email' is?
The best you can do with POP/IMAP is check eevery 5 minutes - which may be "instant" enough BUT that will eat up data (even if there is nothing to download) and battery.
With push you'll pull a message when it's available but not be using data checking when there isn't.
tclutterbuck said:
The best you can do with POP/IMAP is check eevery 5 minutes - which may be "instant" enough BUT that will eat up data (even if there is nothing to download) and battery.
With push you'll pull a message when it's available but not be using data checking when there isn't.
Click to expand...
Click to collapse
Hmm, I see. So it's an issue of how fast you receive a email from your account and data usage. Alright, I understand now. Thank you for the response.
It still doesn't work if I enable email-sync. Without email all my events becomes pushed and synced. Don't know why there is that error...
I had errors too, but I tried to sync only calendar and contacts and then I added emails too. It works good now.
But everytime I setup new sync connection it makes problems, so I think it is necessary to try it several times...
mine still isnt working, it wont full sync when i have the emails checked
the funny thing is i tested it on my girlfriends N97 with my details and it worked a treat
i want it even more now

ICS 4.0.4 Exchange & Calendar Sync Issues

I have two problems since I did a manual upgrade to my I9020T from 2.3.6 to 4.0.4
Exchange Emails - I am using the stock email app. I found that every few hours, the exchange data gets refreshed and all mails gets deleted from handset. Then it will immediately start downloading all mails again from the beginning. This is causing huge data usage and battery drain. I have tried deleting all email accounts, delete call cache in recovery menu and re-creating exchange account again. Still problem persists. When ever the email app starts a refresh, first it will show "No Messages" and then it will again download all emails.
Calendar: Recurring meeting in calendars do not sync with my handset. Other meeting sync without any issues.
Has any body faced such a problem?
I've experienced the same problem with the email client the and the sync.
I had to delete the exchange account from the phone because it ate the battery in 3-4 hours.
You can try deleting data under Settings | Apps | all for calendar, calendar storage, email and exchange services.
Also, I've a lot of issues being resolved by doing a factory reset after updrading to ICS 4.0.4 (just make sure you backup your info).
Factory reset is the last thing I want to do. I have more than 50 games installed and other apps are also installed. I will need to download all of them again if I do a factory re-set. But if there is no solution, I will have to do it any ways. Would a factory re-set delete data from the additional storage on the phone?
Alternatively I have configured touchdown for emails and it works fine. But it does not sync calendar at all. Under accounts and settings, when I open touchdown I do not even see the calendar sync option. Not sure if this is a compatibility issue with ICS.
I finally did a factory reset of the phone and have configured exchange email. Everything seems to be fine. No refresh - delete of emails and recurring meeting sync is too working fine.
Nice!! Good thing is working now!
The problem has come back. I don't think I can do a factory reset every 2-3 weeks. This must be a bug in the stock email client. What is the best alternative email app that I can use? Let me know if you know anything.
I think there is no other solution to this issue unless Google fixes this and I see a remote chance. Untill I am ready to throw this and buy a new phone, I want to get an alternate solution.
I'm on the SGS2, and also on 4.0.4.
My issue is similar, but not quite like yours.
I have some recurring meetings that do sync. I'm just not getting anything new to sync.
Maybe an update will fix it.
Anyway, just wanted to let you know that you're not alone, and that it's not limited to your phone.
-Defiant
Seems to be a common problem - I've also got exactly the same problem on my Desire with 4.0.4
I had issues with stock client and an exchange account too, honestly, after so much researching, i just got Enhanced Email from the market, works so much better
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
anshumandash said:
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
Click to expand...
Click to collapse
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
bringonblink said:
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
Click to expand...
Click to collapse
While I have not tested this exchange server when my Nexus S was running gingerbread, there are others in the company who are connecting to the same exchange server from their gingerbread phones without any problem.
So I am assuming this works on gingerbread. Is there any setting that need to be looked at the exchange server when the connection is from a ICS phone? Just trying to think differently.
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
geejay008 said:
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
Click to expand...
Click to collapse
My problem got resolved by doing factor reset & flashing Google factory images as I was on stock ROM. You can try format of /system in cwm recovery and flashback the ROM. This could be a corruption in Exchange connected. You should take complete backup though.
Alternatively you can try using another email client and see if calendar syncs. There are many in play store.
Right now I am on a custom JB ROM and every thing is fine.
Sent from my Nexus S
I had this problem since I had to reconfigure exchange after out server was migrated. I disabled the calendar sync and the issue did not reappear. Not sure if that is related or just a coincidence.

Email constant connection error

My email seems to be working fine. I can send and receive email and view the contents of my various folders. But, it seems like every time it syncs (e. g. Every time I send an email), it displays an error message saying it had a connection error. As shown in the attached screen shot.
I went into Settings / Accounts. I only have one email account and it's an Exchange Activesync account. It is set to sync mail, calendar, contacts, and tasks. I toggled the sync for each one off and then back on. After I turned each one back on, that thing would sync and then display this same error.
Any idea what's going on?
I have had this problem also, but only when I was losing a weak wifi signal, or I was VPN'd to my work network. Either of those scenario's playing out with you?
EmerikL said:
I have had this problem also, but only when I was losing a weak wifi signal, or I was VPN'd to my work network. Either of those scenario's playing out with you?
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Click to collapse
Idon't think so. Settings shows WiFi signal as Strong. And I'm not VPNed.
This happened to me today too. The same connection error, but with g-mail. I had to clear the cache and data of the stock e-mail app. Then, when I restarted the e- mail app, l had to re-enter my account info. Worked fine after that.
stuartv said:
Any idea what's going on?
Click to expand...
Click to collapse
I've gotten that pop-up randomly from day one on my Exchange account. It's never impacted what the e-mail client's actually doing. I've even gotten it while I'm watching a ton of e-mails download properly like when re-connecting after a plane flight. So I'm treating it as a false alarm until proven otherwise. Hopefully an update makes it go away.
BarryH_GEG said:
I've gotten that pop-up randomly from day one on my Exchange account. It's never impacted what the e-mail client's actually doing. I've even gotten it while I'm watching a ton of e-mails download properly like when re-connecting after a plane flight. So I'm treating it as a false alarm until proven otherwise. Hopefully an update makes it go away.
Click to expand...
Click to collapse
My connection error was constant but I was only getting it from the stock e-mail app. I could reproduce it consistently by touching the refresh icon. But, when I opened the g-mail app, it could access everything fine. The error wouldn't stop until I reset everything and re-entered all the account info.
Stock email has problems with exchange server. Mine was having problems with office 365. it happens to all sgs ii, iii and note 10.1 ics versions. You have to clear contacts auto complete list. After that it was working ok with emails but Splaner is still not syncing well, only one way from server to device.
To empty auto complete list, go to file, option, email, email sending, empty auto complete...in office 2010.
Sent from my GT-N8000 using xda app-developers app
I had a problem with my email the other day and ended up doing a factory reset and reinstalling all my apps, etc.. I didn't have this error before that happened.
I will try clearing the app's cache, etc. and re-setting up my email.
Thanks, guys.
ps. my problem the other day was that I could not compose a new email message (including replying to a received message). That turned out to be because I had turned on Force 2D GPU rendering in Settings/Developer Options. I wish I had figured that out before doing the factory reset... *sigh* Just FYI.
Thanks again for the help. I deleted the account, Cleared data and cache, rebooted, re-created the account, and now all seems well.
htainlin said:
Stock email has problems with exchange server. Mine was having problems with office 365. it happens to all sgs ii, iii and note 10.1 ics versions. You have to clear contacts auto complete list. After that it was working ok with emails but Splaner is still not syncing well, only one way from server to device.
To empty auto complete list, go to file, option, email, email sending, empty auto complete...in office 2010.
Click to expand...
Click to collapse
I have this error as well. It does not seem to impact emails, but I have problems with S-Planner not displaying events. I can sync events with S-Planner both ways, but some events just won't display in S-Planner. I have not yet found a common cause or a way to reproduce a non-syncing event.
[edit]
Ok, I went ahead and deleted the account and added it back again. For now, it syncs alright, let's see how it goes.
I think what I did different this time was to create an Active Sync Account from the start, whereas the first time around I selected "Email" and then Active Sync at the prompt when you go into manual setup. Could this make the difference, how exactly did you guys set up your accounts?
Now I only have one other problem: when I first added the account, the Exchange events in S-Planner were a nice green, but this time they are kind of a pastel shade pink, which I don't like at all. Can you change the color anywhere?
[/edit]

[Q] Exchange Sync issue

Having an issue with Exchange Active Sync on stock 4.4. Basically it works for a few email pushes, but after a while, the sync gets stuck "syncing" and never actually pushes emails. Furthermore, it eats CPU cycles and does not allow the phone to sleep.
Anyone else have this issue? any recommendations for fixing this? I've already tried clearing the cache for the email app and also deleted the exchange account to no avail.
Any help is appreciated, I do like the new email app UI, but I can't use it if it's not syncing work emails.
Work-around solution...
OPish said:
Having an issue with Exchange Active Sync on stock 4.4. Basically it works for a few email pushes, but after a while, the sync gets stuck "syncing" and never actually pushes emails. Furthermore, it eats CPU cycles and does not allow the phone to sleep.
Anyone else have this issue? any recommendations for fixing this? I've already tried clearing the cache for the email app and also deleted the exchange account to no avail.
Any help is appreciated, I do like the new email app UI, but I can't use it if it's not syncing work emails.
Click to expand...
Click to collapse
Go to this thread: http://forum.xda-developers.com/showthread.php?t=2512237
This is a known issue for almost everybody. The short answer, set up your email account under IMAP, this is a work-around and doesn't give you all the benefits of exchange, but at least you will be able to work your emails. Other than that, we will have to wait until Google fix this issue. This has happened in the past, I had the exact same issue with the Nexus One and the HTC Sensation.
I hope this information helps.

no notifications for Gmail

Since Lollipop upgrade I do not receive notifications for every new email I receive. There no longer seems to be a setting for Push notification in the mail settings but there is a setting 'receive notification for every new mail' and I have checked that in each (3) Gmail account I have. None of them work! I checked Sync settings in all accounts and it is set to on as well for each. Possibly this is a Sync issue Google is having?
Unlike other threads about 'silent mode', I want to hear that I have an email as soon as I get one! I have Notifications set to 'ALL.'
I have the exact same issue. I tried rebooting, clearing gmail data and cache, turning off sync and back on again, turning gmail sync off and on again etc etc.
Only thing I haven't tried is removing the google account and re-adding.
Not sure if this is a coincidence but I noticed it wasn't working after I installed Nine for exchange emails.
Gmail app has always only been push. There's never been an option to not push.
If you have inbox installed, that may tale over notifications - which by default doesn't notify for every bundle.
Otherwise after an upgrade, maybe a factory reset is required.
No interference from "nine" here.
It isn't pushing. I have to manually refresh to force the Inbox in the Gmail App to sync/refresh. I am getting no email notifications at all for 3 separate Google Accounts. I only use the stock Gmail App, nothing else. It was working fine on 4.4, not so much on 5.0. I expect when there are updates for there to be issues. I would find it hard to believe I am the only one. I hope others will see this thread and something is figured out.
rootSU said:
Gmail app has always only been push. There's never been an option to not push.
If you have inbox installed, that may tale over notifications - which by default doesn't notify for every bundle.
Otherwise after an upgrade, maybe a factory reset is required.
No interference from "nine" here.
Click to expand...
Click to collapse
Pushing and notifications are 2 different things. So what you actually mean is its not syncing?
Anyway advice still stands, may need to wipe
rootSU said:
Pushing and notifications are 2 different things. So what you actually mean is its not syncing?
Anyway advice still stands, may need to wipe
Click to expand...
Click to collapse
Yes and by not syncing I am not getting notifications. Calendar seems to work. I get notifications from the calendar. I don't get them from Gmail. It is reporting a sync error in the account settings. Data wipe isn't cool but I guess it is all backed up in the cloud.
I fixed it by removing my Google account from settings, accounts. All good now no reset required
rarefc3s said:
Yes and by not syncing I am not getting notifications. Calendar seems to work. I get notifications from the calendar. I don't get them from Gmail. It is reporting a sync error in the account settings. Data wipe isn't cool but I guess it is all backed up in the cloud.
Click to expand...
Click to collapse
OK Glad you fixed it, however I'm still hazy on the problem
Syncing = delivering messages to your phone via PUSH
Notification = Once delivered, notifying you
So it was syncing and new emails were appearing in the app, but you weren't getting the notification only?
I removed all accounts and added them back. It was also effecting Hangout messages. Everything appears to be working as it should!
The symptom that I noticed was not receiving a notification when I sent myself a test email. The cause of that was in fact a problem with Sync. When I opened Gmail the test message I sent myself was not there unless I manually refreshed. Obviously if it is not Syncing then you don't get a notification, the only part I noticed right off the bat. I was also being sent Hangout messages and not getting notice of them. Again launching the app forced it to refresh.
rarefc3s said:
I removed all accounts and added them back. It was also effecting Hangout messages. Everything appears to be working as it should!
The symptom that I noticed was not receiving a notification when I sent myself a test email. The cause of that was in fact a problem with Sync. When I opened Gmail the test message I sent myself was not there unless I manually refreshed. Obviously if it is not Syncing then you don't get a notification, the only part I noticed right off the bat. I was also being sent Hangout messages and not getting notice of them. Again launching the app forced it to refresh.
Click to expand...
Click to collapse
Thanks for clearing that up

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