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Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
borisb said:
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
Click to expand...
Click to collapse
From my discussions with the att warranty department (ie. last three days), anything that they can constitute as user damaged, they will charge you 399 dollars for the refurbished phone.
So technically since the phone was rooted, unless the att tech reflashed it before sending it out, you have voided your warranty.
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
borisb said:
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
Click to expand...
Click to collapse
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
The most they do is wipe user data.
In all honesty, I would argue with them if they do charge. Reason: " the guy at the stand did not check it first. " all blame should fall on him because he furnished you with another phone without checking it first.
ATT rep.. The phone you provided us is no longer under warranty due to it being voided.
You.. The guy at the store gave me a new phone and said everything was ok. Why am I now being charged. Did he break it? .
ATT Rep.. I am sorry for the confusion.........
Something like that, just play really dumb like you have no idea what there talking about, and chances are the will void the charge due to employee negligence.
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
xKrisx said:
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
Click to expand...
Click to collapse
The last part of that has changed since they use imei's now.
I think you will be fine. You giving the Warranty Department too much credit. You will be fine.
i guess it matters on how hard the warranty guyz wana work... hopefully they will get the phone on a friday lol good luck
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
I hope it will be OK.
Do they sent it to ATT o directly to HTC?
mudknot2005 said:
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
Click to expand...
Click to collapse
Right. He taped it up before me (for one of my earlier captivates) and when I asked if they would reset or anything like that, he said it'll go directly to Samsung. Its a good thing I always wipe data before I return any phone.
So my guess is, for phones returned within 30 days that wud come as refurb, they will be within AT&T. But for any hardware issues they won't even bother to look into it and simply return the phone to manufacturer.
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Carlrobling said:
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Click to expand...
Click to collapse
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
diablo009 said:
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
Click to expand...
Click to collapse
I'm sure it has happened. Not everyone gets lucky. I will say this ATT techs aren't very bright. When i first got my inspire (used from craigslist) i put my sim in and it said it had a sim lock. I called tech support they told me they didn't know what it was. Then tried to tell me it was cause someone tried to root it and failed. I later figured out on my own that it was a bad sim and after having it replaced it worked perfectly. So i wouldn't count on ATT but Htc its a roll of the dice. Keep us posted let us know how things turn out.
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
tribalartgod said:
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
Click to expand...
Click to collapse
Not only not smart enough but like you said its just a job and they don't even bother to care. Like i said earlier there techs aren't very bright and tried to tell me someone tried to root the used inspire that i had. He even went around and asked other techs that's the only problem it could be he said. After some trial and error I figured it out called tech support back told the lady this time what i figured out she agreed and made note on my account that i could get a free sim. Glad i don't bother believing everything i hear lol and would rather do my own research first.
P.S. Its like that everywhere you go. People are all the same from job to job you see the same things everywhere lol.
BAleR said:
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
Click to expand...
Click to collapse
And if the rep said that they will give you a free phone every 6months you would believe that too?
jaw2012 said:
And if the rep said that they will give you a free phone every 6months you would believe that too?
Click to expand...
Click to collapse
Never said I believed it, just quoting him
When htc gets the phone they will wipe it and put it back to factory because there is no need of anything on the phone and anything done on the phone software issues could be the problem, so always best from there stand point to have it back to factory. That is exact reason any time u call about anything with pc or phone they want u to restore to factory.
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
You should call UPS, this happened to me but not with a phone so I called UPS because I received an empty box
Sent from my DROIDX using Tapatalk
My idiot UPS guy never lets me open the box until I sign for it. I get alot of big packages, and he doesn't stay and wait for me to open them. I'm afraid something like this will happen to me in the future :L
Anyways... Good luck man. Hope you don't have to pay for the phone.
htc2364 said:
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
Click to expand...
Click to collapse
T-Mobile will definitely issue you another G2x. When they say they are investigating all they are doing is waiting for someone to pop a sim card into the reported stolen phone. They are making sure that you don't have the phone so the minute someone else uses the phone then you will receive a call back.
Sent from my LG-P999 using XDA Premium App
OuncE718 said:
T-Mobile will definitely issue you another G2x. When they say they are investigating all they are doing is waiting for someone to pop a sim card into the reported stolen phone. They are making sure that you don't have the phone so the minute someone else uses the phone then you will receive a call back.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Yes, they were going to, but I no longer needed it! So I told them not to send me another one.
You see I was stuck on the S/W screen like many so I went ahead and requested a replacement.
The next day I got it running again and I called T-Mobile to cancel the order, but was told it was too late.
They told me to either send replacement back or my original phone.
I have some screen bleed on this one and I was going to see if my replacement was better.
Guess I'll never know now.
....
Sounds fishy. You ordered a replacement, had it stolen, then didn't need another. Lol
Not saying your lying but giving you my 3rd person view.
I did the same thing except I returned the placement. The one I got has nasty screen bleed and by the time I got mine, I already had mine fixed.
Shouldn't be no big thing but who's to say you didn't take the phone, sit on it for a while, then sell it?
Basically be careful with your story so you don't end up eating the cost of the other one.
I had a similar story where they dropped it off at the empty house next door where it sat for a week. I called and reported it stolen but they said it was delivered and I went looking for it. T-Mobile seemed as though they were going to charge me for the replacement until I found it. I told them what happened and had to PAY to send it back.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com
player911 said:
Sounds fishy. You ordered a replacement, had it stolen, then didn't need another. Lol
Not saying your lying but giving you my 3rd person view.
I did the same thing except I returned the placement. The one I got has nasty screen bleed and by the time I got mine, I already had mine fixed.
Shouldn't be no big thing but who's to say you didn't take the phone, sit on it for a while, then sell it?
Basically be careful with your story so you don't end up eating the cost of the other one.
I had a similar story where they dropped it off at the empty house next door where it sat for a week. I called and reported it stolen but they said it was delivered and I went looking for it. T-Mobile seemed as though they were going to charge me for the replacement until I found it. I told them what happened and had to PAY to send it back.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com
Click to expand...
Click to collapse
I agree his story does sound fishy, but you never know. He could be telling the God honest truth. If it was me I would of let them send another phone because T-Mobile keeps notes of everything and they might have him down for suspicious activity.
Also in your case I honestly would of never let T-Mobile know I found the phone next door at an abandoned house. These two stories would raise flags. I'm not calling any of you liars, I'm just looking from the outside in and from where I stand the stories are sort of hard to believe. I hope you guys understand.
Sent from my LG-P999 using XDA Premium App
Yeah, it does sound fishy, but I'm telling the truth!
Why would I bother lying on here there nothing for me to gain,
I just want to make people aware of my situation so it don't happen to anyone else.
Tmo has everything on record, including when I tried to cancel it!
I could of had them ship me another one, but at this point didn't feel like possibly going through the same thing again.
But it is what it is, I wish I had the handset for resell and this was all made up. Unfortunately it's not, and I just might have to pay for it.
It's a mistake I might have to pay for and definitely learn from.
I just hope Tmo can somehow lock the serial number so that handset can't be used.
....
htc2364 said:
Yeah, it does sound fishy, but I'm telling the truth!
Why would I bother lying on here there nothing for me to gain,
I just want to make people aware of my situation so it don't happen to anyone else.
Tmo has everything on record, including when I tried to cancel it!
I could of had them ship me another one, but at this point didn't feel like possibly going through the same thing again.
But it is what it is, I wish I had the handset for resell and this was all made up. Unfortunately it's not, and I just might have to pay for it.
It's a mistake I might have to pay for and definitely learn from.
I just hope Tmo can somehow lock the serial number so that handset can't be used.
....
Click to expand...
Click to collapse
I don't think you lying cause like you say what can you possibly gain by lying to us (the people of XDA)? As long as you never put your sim card in the phone of question then you will not be charged at all. T-Mobile won't lock the phone because at the end of the day they still get paid for that phone through insurance and because whoever is using that phone most likely is using it on T-Mobile service so they will continue to get paid one way or the other.
Sent from my LG-P999 using XDA Premium App
To me this is like your luggage getting stolen at the airlines. I don't understand how the employees get away with it. They can follow packages and luggage every step of the way. How is it that they can't figure out which employees are stealing?
ickster said:
To me this is like your luggage getting stolen at the airlines. I don't understand how the employees get away with it. They can follow packages and luggage every step of the way. How is it that they can't figure out which employees are stealing?
Click to expand...
Click to collapse
I'm pretty sure they have an idea, but without solid proof they can not even accuse anyone of stealing since its the law. All they would do is probably set them up and hope they take the bait. I would definitely assume its UPS stealing it rather than T-Mobile because they weigh the boxes before they ship and I would think UPS would question why the package weighs the same as an empty box and possibly take note of it since they are partnering with a major company (T-Mobile).
Sent from my LG-P999 using XDA Premium App
How can you not feel the weight difference? Is know right away that the phone is missing...
htc2364 said:
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
Click to expand...
Click to collapse
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
smashpunks said:
How can you not feel the weight difference? Is know right away that the phone is missing...
Click to expand...
Click to collapse
Honestly when you're watching a 3 yr. old little girl and shes running around the last thing you're worried about is the weight of the box.
Like I said I blame myself for not paying more attention, but when it's never happened to you and you've had several replacements delivered you don't think nothing of it.
....
TechnoHippie said:
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
Click to expand...
Click to collapse
This was my main concern, which is why I opted out of getting another replacement, I know the culprit is still out there and it could happen again, with my luck.
But wow 4 times, that sucks.
....
TechnoHippie said:
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
Click to expand...
Click to collapse
Not that you said it, but just for the record it can also be the package handler (the person who loads the truck) stealing it instead of the driver. I had a friend who used to work as a package handler and his thieving ass would steal the phones until one day he was caught.
Sent from my LG-P999 using XDA Premium App
I'm sorry this happened to you. I'm in charge of the shipping department for a well known retailer and we have issues more than I would care for with UPS. What usually happens is somewhere in their hub someone cuts opens the box, opens the box the product is in, steals the item, puts the empty product box back in the shipping box, and then tapes the box up. Nobody finds out until it reaches the destination.
I hope that perhaps T-Mobile messed up and that you can get your replacement phone quickly.
Sent from my LG-P999 using XDA Premium App
I've honestly never been home for my phone deliveries.
Hopefully this never happens to me because they leave mine in my bushes.
blestsol said:
I've honestly never been home for my phone deliveries.
Hopefully this never happens to me because they leave mine in my bushes.
Click to expand...
Click to collapse
When I had my Vibrant replacements they would just leave them by the door and now with the G2X Ive had to sign for both replacements.
I guess it depends on driver.
....
The op story sounds more legit than the kid who received four empty boxes and did not check any of them or make better plans for shipping after the first three turned up empty. At least the op is aware.
So on Saturday i called Verizon to complain about my proximity sensor not working... i couldn't take hanging up on my friends anymore, and I did try blowing it out with compressed air... No dice.
We went through the normal troubleshooting routine. "Did you try pulling the battery?" "Lets try a Factory Reset" "Call #237 and try to trip the sensor" "Have you tried turning it off and back on again?" with exception to the last one... IT Crowd anyone? Well once the rep was satisfied that I wasn't BS'ing him, we started the replacement process. I gave my address and the whole normal routine, i was placed on hold for a few minutes as the "order wouldn't go through" or something....
At that point I was told that a new policy had been put into effect with replacing 4G devices.... Verizon was going to have to send me a "Recovery Box" where I had to send back my Thunderbolt, and they would send me the replacement within 3 to 5 days. WTF! I explained that this was ridiculous and such, and kindly asked to speak to a supervisor who told me the same thing.
Today, i received the "Recovery Box", and will be sending my Thunderbolt back. What interested me was this paragraph that was in the "RETURN INSTRUCTIONS FOR YOUR 4G LTE DEVICE" pamphlet: (I will gladly scan and post if there's interest...)
"NOTE: For problems covered under the manufacturer's warranty, you will receive a replacement device within 3-5 business days after shipping your defective device. Your replacement device may be reconditioned.
For problems not covered under the manufacturer's warranty, your defective device may be returned to you in the same condition."
I'm wondering if after all of the issues with rebooting phones simply being a software upgrade, if Verizon is doing this to prevent any more of their CPO phones going out.... and if those reboot phones will just be updated and sent back to customers... Anyway, that was my story. Anyone else have this issue.... or was a lot of smoke just blown up you know where?
Never seen that before mine was just sent in like a few days back with no problems
Sent from my ADR6400L using Tapatalk
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
I believe they are trying to force us to use the insurance if we have it and screw us if we dont. I have a TB, but just had more or less the same thing happen with my sons Casio phone. The Casio needs a battery but verizon doesnt have them and can not find one for it. Was sent the like new referb #3 and told to put old battery in #3 then file insurance claim because of battery. Doesnt this sound a wee bit like fraud. Still has manufacture warranty on it. My thought is that we still have the manufactures warranty on our TBs maybe we should try contacting HTC for that warranty,
as verizon doesnt seem to want to stand behind the products they sell any more. Or pay the $99. 00 deposit and loose our TBs. I am very unhappy with verizons customer service and I believe that like Sprint was 3 years ago we will get told to go screw ourselves live with your junk phone, shut up and pay your bill any way. Thats why I left Sprint after 8 years. Verizon is #1 now and will forget about us customers that got them there. I feel bad things coming in the near future
Sent from my ADR6400L using XDA Premium App
I had to get mine replaced and they sent me one overnight with no issues. I had to pay 12.99 for the overnight shipping instead of waiting for snail mail to bring me a new phone. I had no issues with anyone on the phone. This was last week btw. Sounds like either have had a couple replaced and they want to check it first or you got some person being a prick on the phone.
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Sounds like user error to me...
SOUNDS LIKE RULE CHANGE 101.
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Sent from my ADR6400L using XDA App
I had mine replaced last week with no problems, and again on Monday (the 2nd replacement) which I should have on my doorstep when I get home. Last week they sent it ground for free and I would've had to pay $12 for overnight, yesterday they did overnight for free.
Edit: the first time I called they said I had to go into a store to have them check it out, I was rooted and running BAMF. I put it back to stock to take it into the store and had no problems from then on.
Were you rooted/running a different Rom? That may be why they told you that.
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
Click to expand...
Click to collapse
Well then they would charge the customer $500+... isn't that a 'win' for them?
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Click to expand...
Click to collapse
I had nothing but trouble with their "Black Tie" insurance a couple years ago...
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Click to expand...
Click to collapse
Yeah its TEC, if you mean i'm sending it back to VZW. *confused*
eraursls1984 said:
Were you rooted/running a different Rom? That may be why they told you that.
Click to expand...
Click to collapse
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Topher227 said:
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Click to expand...
Click to collapse
I think he meant did you tell them you were rooted. I mean that should be obvious not to, but you never know
No, i didn't tell them i was Rooted....
"Whats Rooting?"
would have been my response, if asked by VZW tech support....
Hmm this is a first for t.e.c. diag hard reset prob still there reman sent out.
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I went to the store last night and had them confirm the problem I was having. They put me on the phone with the rep and after paying the overnight fee had my replacement at 12:30 today, just have to send the old one in.
Sounds like u got the "special treatment".
Sent from my ADR6400L using XDA App
I'm just hoping that their system was down and the rep was too lazy too fix the problem.... and just made me jump through some additional hoops....
I really hope this isn't a new policy.
rickyrick3513 said:
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
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Best Buy does have the best insurance. I will never buy a phone from Verizon or their crappy insurance. I seriously don't know how they can legally get away with calling their insurance "insurance" I have had multiple phones and two PS3's replaced by buying their "Black Tie" insurance. It is always a smooth transaction if something goes wrong with anything covered.
Had two replacements both with overnight shipping free.
hi,
i bought my tf700 at a bestbuy in portland. i still have this whole month for returning the tablet and i am looking for potentially deal breaking defects... one thing i am worried about is that if i unlock it, i cannot "technically" return the tablet anymore because it cant be relocked... so how likely do you think it is that best buy will notice that i am returning an unlocked tablet?
How about checking it for these deal breaking defects before you unlock it?
Edit:
Also, it's not about whether or not they'll notice it, it's whether or not you should return an unlocked tablet. Which you shouldn't.
Einride said:
How about checking it for these deal breaking defects before you unlock it?
Edit:
Also, it's not about whether or not they'll notice it, it's whether or not you should return an unlocked tablet. Which you shouldn't.
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i understand this. but i am not going to argue about ethics when a $500 product has been conveniently pushed into the market with rampant cases of defects/software issues/ota failures. besides afaik best buy will not lose anything on the replacement. a defective tablet is the vendor's fault. further, unlocking the bootloader hardly does any damage to the tablet itself. asus can easily relock it if it wants - such cases are well known for primes gone in for repair.
i am just asking for experiences of people. it does not make me happy to do this either. but its $500 afterall
You're talking about returning it within a month, which seems to be the store's return policy. If you then return it, Asus plays no part in that since it's the store taking it back. Not Asus. I doubt that the store will contact Asus to check whether it's been unlocked or not.
That would be a problem since they'll sell the tablet to someone else, maybe with a $20 discount since it's been returned. That customer will then end up with a device that doesn't have a warranty from Asus since it's been unlocked.
If you're RMA-ing it, that's different. Asus handles it then.
The way that I understand it, when you return something to Best Buy (or any retailer for that matter) and tell them that it was defective, they simply return it to Asus and they get their money back as well. Now, if you tell them that it works fine and you just didn't like it, they *may* re-sell it as an OpenBox item.
I'd suggest that you claim it is defective so that nobody else ends up with an unlocked bootloader when they didn't want one.
In my eyes, if it can't be unlocked, it's defective. While the unlock app does void the warranty and Asus won't support the app, it should still work! By releasing the unlock app, they are essentially saying that it's possible to unlock the bootloader on the device. If you can't do so, then it's defective.
At least thats my opinion on the matter!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
silenced3 said:
hi,
i bought my tf700 at a bestbuy in portland. i still have this whole month for returning the tablet and i am looking for potentially deal breaking defects... one thing i am worried about is that if i unlock it, i cannot "technically" return the tablet anymore because it cant be relocked... so how likely do you think it is that best buy will notice that i am returning an unlocked tablet?
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Did you receive the ota
Sent from my SPH-D710 using Tapatalk 2
gmfeny said:
Did you receive the ota
Sent from my SPH-D710 using Tapatalk 2
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nope no ota for me. im stuck with the .21 firmware. plus i am getting an impression of the speaker burning smell too
the reason i posted the OP was because i was expecting something like the speaker burning issue to crop up. now that it has, i am not going to unlock it. its going back X(
silenced3 said:
nope no ota for me. im stuck with the .21 firmware. (
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It is probably a moot point since apparently if you can not get OTA updates you probably can't unlock.
silenced3 said:
hi,
i bought my tf700 at a bestbuy in portland. i still have this whole month for returning the tablet and i am looking for potentially deal breaking defects... one thing i am worried about is that if i unlock it, i cannot "technically" return the tablet anymore because it cant be relocked... so how likely do you think it is that best buy will notice that i am returning an unlocked tablet?
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Click to collapse
First I would check to see if you can receive the OTA update. If you can't, then you can't unlock. I would make a case that the unit is defective because you can't get updates, but normally BB doesn't ask any questions (I'm in Portland too and have done plenty of returns/exchanges).
FWIW, I exchanged my unlocked TF300 for the TF700 and they didn't notice. Normally if it is something that is defective, they'll send it back to Asus anyways and they would re-lock it.
I unlocked my TF700 mainly to see if it would since so many people could not and will be returning it to B&H this week as i'm not happy with the performance of the tablet. I'm within the return window and don't anticipate any problems doing so.
Sent from my SCH-I535 using XDA Premium HD app
I see no moral issues with returning a device that is defective or not as expected due to bugs and performance issues. Now I would not mod the heck out of it for 29 days then take it back, but a detached screen, terrible lag, failure to update, and other issues have no bearing on whether its unlocked or not unless you have done something to cause these issues. I have returned several devices over the years to retailers and none have ever been checked for root/roms except at a T-Mobile store where the guy asked how I liked the ROM as he was trouble shooting before boxing it up and giving me a new one. He didnt care one bit. Most Best Buy employees don't know a thing about how to check for this and wouldnt even know a custom ROM by looking at it, there are exceptions however so no offense to anyone here that may have this type of job. Most of these folks just want to get you taken care of so they can move to the next person so they will check receipt, check that the serial number matches and so on then do the refund/exchange.
Returned an unlocked TF300 to Bestbuy and picked up a 700 in return. No issues at all.
Are returns to BB fairly easy? I kinda want to give the tab a test run, but don't want to commit right away.
689 dollars is a small fortune.
upstandingcitizen said:
Are returns to BB fairly easy? I kinda want to give the tab a test run, but don't want to commit right away.
689 dollars is a small fortune.
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Get the 32gig version for $500 + tax. As far as return policy they are about on par with anyone else out there. Expect a line and other inconviences, but they did away with their re-stocking fees on everything except special order items, and thats a hefty 25%. Regardless, I wouldnt recommend modding anything untill you know your going to keep it. Here's the link to the return policy.
http://www.bestbuy.com/site/Returns...es/pcmcat204400050025.c?id=pcmcat204400050025
upstandingcitizen said:
Are returns to BB fairly easy? I kinda want to give the tab a test run, but don't want to commit right away.
689 dollars is a small fortune.
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Just erase/format the tablet before you return it. The BB employee will turn it on, see that you already erased everything and then give you your money back. Super easy.
richB7 said:
I unlocked my TF700 mainly to see if it would since so many people could not and will be returning it to B&H this week as i'm not happy with the performance of the tablet.
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I'm curious: What, specifically, are you unhappy with? I assume that it's not a physical defect?
I had the original 101 and liked it. Then got the 201 and even though it performed nicely I couldn't get past the WiFi and GPS defects. Returned two. Then went with the Samsung 7.7 and liked it well the responsiveness really took of after installing jelly bean. When the A700 came out tried that but it was way too slow. Waited for the tf700 got it and even though it was less choppy than the acer still pretty lame in moving between screens,browsing or just about anything. Heck Netflix on my $75 mk-201+ device works far better than it does on the 700 for $700.
This weekend I upgraded my phone to a Sammy sgs3 and I was blown away by how responsive it was. Yes they are different devices but it just made it very clear to me just how sluggish the 700 was in comparison. I won't criticize you who love the device, to each his own, but I expect better for this kind of money. Hope you get jb soon....
Sent from my SCH-I535 using XDA Premium HD app
Hi, and if I'm breaking any etiquette or there's a post someone can point me to, feel free to give me a smack upside the head!
Here's my issue. I've had the S3 since release, and it's been a great phone to me. On my birthday this past weekend, a friend decided to play a prank and was going to do something to my phone (probably change my background to something stupid, who knows.) I noticed my phone missing very quickly, called it using another phone, and in his drunken stupor he tried to "cutely" hide it in his jacket and completely missed the pocket and threw the phone, quite hard, onto the floor. This resulted in a crack screen, but the phone does turn on yet.
Now here's my issue. This phone has been rooted since the instant I was able to, and was running a KitKat ROM at the time of the accident. I did have the extra insurance, which I utilized and filled out honestly without thinking about the fact the phone isn't stock (next day I was still a tad drunk. Mid 30's crisis and all that.)
So now I have to return the phone. What is my best bet? Should I attempt to get it back to 4.3 using these instructions (http://forum.xda-developers.com/showthread.php?t=2586319) if I can even get into the recovery blindly? Should I damage it more? Am I worrying for no real reason at all? I'm at a bit of a loss here. Any help would be GREATLY appreciated. Thanks all.
Cowmunist said:
So now I have to return the phone. What is my best bet? Should I attempt to get it back to 4.3 using these instructions (http://forum.xda-developers.com/showthread.php?t=2586319) if I can even get into the recovery blindly? Should I damage it more? Am I worrying for no real reason at all? I'm at a bit of a loss here. Any help would be GREATLY appreciated. Thanks all.
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If you filed an insurance claim, don't worry about it. Asurion doesn't check to see the OS, like Verizon does when you try to 'warranty' the device. If it's broken, they sell it for parts or they refurbish it, flash it stock and Verizon is never the wiser to what they had to do to your device.
I speak from personal experience.
beepea206 said:
If you filed an insurance claim, don't worry about it. Asurion doesn't check to see the OS, like Verizon does when you try to 'warranty' the device. If it's broken, they sell it for parts or they refurbish it, flash it stock and Verizon is never the wiser to what they had to do to your device.
I speak from personal experience.
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Great, that's excellent to hear. It's in pretty bad shape, honestly. I generally take good care of my devices, but it's been around the block a few times now. This is the first time I've actually ever had to use my insurance, so I wasn't sure about how they handle it.
I had heard some bad things about the replacement devices they send out due to being refurbishes, but so far the replacement device I've gotten works well. It's battery lasts for quite a bit more than the two I switched between before, too, which is nice.
Cowmunist said:
Great, that's excellent to hear. It's in pretty bad shape, honestly. I generally take good care of my devices, but it's been around the block a few times now. This is the first time I've actually ever had to use my insurance, so I wasn't sure about how they handle it.
I had heard some bad things about the replacement devices they send out due to being refurbishes, but so far the replacement device I've gotten works well. It's battery lasts for quite a bit more than the two I switched between before, too, which is nice.
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Don't worry about the refurbishes... I've had 5 total in my years with Verizon and have never had serious issues. AND if you have the 'extended warranty' coverage with them, like I do, if the phone wonks out, take it to verizon as a warranty replacement. The only problem I ever had was a wonked modem (hardware) on an old Droid RAZR; I took it to VZ and they warrantied it it, giving me a brand new one. Note, you might get a refurb through the warranty process, but VZ has a lemon rule, so if you have to return 3 of the same device, you can get a different model, brand new.
beepea206 said:
Don't worry about the refurbishes... I've had 5 total in my years with Verizon and have never had serious issues. AND if you have the 'extended warranty' coverage with them, like I do, if the phone wonks out, take it to verizon as a warranty replacement. The only problem I ever had was a wonked modem (hardware) on an old Droid RAZR; I took it to VZ and they warrantied it it, giving me a brand new one. Note, you might get a refurb through the warranty process, but VZ has a lemon rule, so if you have to return 3 of the same device, you can get a different model, brand new.
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Lemon rule is not true. You MIGHT get an employee who is soft and doesn't want to hear you complain about your phone anymore and make you an offer they're not supposed to. If you do, good for you I guess. But there is no lemon rule. Your warranty covers the phone you purchased, not a different model.
Sent from my SCH-I535 using xda app-developers app
My wife worked as a tech in a store for 3 years and I've personally had a manager tell me that's their policy when I had 3 Droid 2 phones go to crap on me. Maybe it's changed, but vz had a lemon policy that my wife used to have to abide by.
beepea206 said:
My ex wife worked as a tech in a store for 3 years and I've personally had a manager tell me that's their policy when I had 3 Droid 2 phones go to crap on me. Maybe it's changed, but vz had a lemon policy that my ex used to have to abide by.
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I'm a tech in a corporate call center. They don't have techs in corporate stores anymore. I don't know about vendors, but all replacements go through either tech support or customer service. Like I said, you might get someone who just wanted you to go away and offer you something you are not entitled to, and of course there are instances when exceptions are made, but as a policy, warranty covers purchased device.
Sent from my SCH-I535 using xda app-developers app
flyestAC said:
I'm a tech in a corporate call center. They don't have techs in corporate stores anymore. I don't know about vendors, but all replacements go through either tech support or customer service. Like I said, you might get someone who just wanted you to go away and offer you something you are not entitled to, and of course there are instances when exceptions are made, but as a policy, warranty covers purchased device.
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Must have been something her regional manager had as a customer service policy in those specific stores; she was told it was a company policy, but that could have been a misstatement.
Anyway, to the OP, don't worry about refurbishes.
beepea206 said:
Must have been something her regional manager had as a customer service policy in those specific stores; she was told it was a company policy, but that could have been a misstatement.
Anyway, to the OP, don't worry about refurbishes.
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Yeah definitely don't worry about "refurbs". Most refurbs are phones that have nothing wrong with them and were sent back because of user error or they wanted a different phone and thought if they said there was something wrong with it they'd get a new one. Refurb really only means it can't be sold as new.
Sent from my SCH-I535 using xda app-developers app
flyestAC said:
Yeah definitely don't worry about "refurbs". Most refurbs are phones that have nothing wrong with them and were sent back because of user error or they wanted a different phone and thought if they said there was something wrong with it they'd get a new one. Refurb really only means it can't be sold as new.
Sent from my SCH-I535 using xda app-developers app
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I dealt with a similar situation in my old compy shop 10 something years ago. We were resellers for a few brands (Acer, Lenova, some others) and the Acer "refurb" units were pretty much all returns to big box stores from people that decided that the laptop didn't fit their needs. Lenova refurbs, on the other hand, were just that. They were still very reliable, though.
Ive heard of the "lemon rule" but never had the option. Wat ive heard from am employees its not a policy but they make exception like that to keep customers happy and coming back. Its more of a YMMV type of thing. Honestly i wanna work at a vzw store ill put xda as my reference . Once i was opening up an insurance claim over the fone the lady was nice look up my info amd told me of i had extended warranty wich i did to go tp vzw and ask for a new fone. The lady was nice most reps would of jst taken my money. Is the deductible still $100 for thr S3