Hi,
Yesterday a really strange issue started with my gmail account, please note that the issue is with the gmail account not the phone ((GizRootv_1), let me explain.
If I configure my android gmail app with my gmail account "user1" the gmail app FCs, however if I configure the phone with a different gmail account "user2" the Gmail App receives, reads and sends email.
I factory reset the phone, add my "user1" account and the gmail app FC, doing the same factory reset the phone and adding "user2" the application works. I can even configure the phone using "user1" for calendar, contacts, etc but gmail and add "user2" only for gmail and it works but as soon as I try to sync "user1" gmail the application crashes, so definitely is something with my "user1" account.
I archive all my Inbox just to be sure that it was not an issue of aan Inbox to big, same problem.
Any advise?
Thanks
Have you tried removing gmail, even manually if you have to and then re installing?
Sent from my Inspire 4G using xda premium
Hello,
Thanks for replying.
Yes I removed Gmail App, reinstalled. I even installed CM7.1 and the problem is the same. My account does not work and two other different accounts I tried worked without issues.
I am almost positive that it is an issue with my gmail account but I ran out of troubleshooting options, factory reset, different ROMS, added my account after factory reset first, last, the problem is alwaysthe same.
Any ideas?
Gizmoe said:
Have you tried removing gmail, even manually if you have to and then re installing?
Sent from my Inspire 4G using xda premium
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Click to collapse
aletsm said:
Hello,
Thanks for replying.
Yes I removed Gmail App, reinstalled. I even installed CM7.1 and the problem is the same. My account does not work and two other different accounts I tried worked without issues.
I am almost positive that it is an issue with my gmail account but I ran out of troubleshooting options, factory reset, different ROMS, added my account after factory reset first, last, the problem is alwaysthe same.
Any ideas?
Click to expand...
Click to collapse
You could try contacting google and see if they can help. I have never heard of this issue myself.
Sent from my Inspire 4G using xda premium
Thanks, I found a few people with the same issue in the Google Support Forums so I will check there and post any outcome of this.
In the Desire Forum (http://forum.xda-developers.com/showthread.php?t=1848551) someone else posted a similar issue.
Gizmoe said:
You could try contacting google and see if they can help. I have never heard of this issue myself.
Sent from my Inspire 4G using xda premium
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Hello,
I am not getting any help from the Google Gmail Forums, I tried from scratch three different ROMs (Stock rooted, CM7.2 & MIUI) and used the installed Gmail app or only installed the Gmail app and the problem is the same in all ROMs, it does not connects using my account but it does with two other different accounts I tried, my phone is an Inspire 4G.
After the crash the app just stucks in Waiting for Sync, below is a summary of the crash I get to see if anyone catch something that might help me, thanks in advance
A summary for the crash report of the Android Gmail App:
Error Report
Report Type: Crash
Package name: com.google.candroid.gm
Package version: 176
Package version name: 2.3.6
Installed by: com.android.vending
Process name: com.google.android.gm
System app: true
Crash
Exception class name: java.lang.IllegalStateException
Source file: Gmail.java
Source class: com.google.android.gm.provider.Gmail$LabelMap
Source method: checkLabelsSynced
Line number: 1872
Thanks
Are you able to check that accounts email online? It seems like something is glitched on their server. Maybe messing with the online version will help in some way.
Sent from my Inspire 4G using xda premium
Yes, I am able to check it online, I tried deleting all filters, archiving all e-mail, disabling/enabling IMAP/POP, nothing works.
With IMAP enabled I can use any IMAP client to check Gmail (which I am doing now) however I would like to be able to use the Gmail App as IMO its interface is the best for handling gmail messages.
Maybe I should just let it go and start getting used to another client for gmail but my OCD gene does not let me
Gizmoe said:
Are you able to check that accounts email online? It seems like something is glitched on their server. Maybe messing with the online version will help in some way.
Sent from my Inspire 4G using xda premium
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Click to collapse
I would just contact google and see if it is something they have to fix. You may be trying all this in vain. The fact that other accounts work and it happens on multiple roms tells me it is something on their end.
Sent from my Inspire 4G using xda premium
---------- Post added at 06:59 PM ---------- Previous post was at 06:49 PM ----------
At this page on bottom there is an option to have them help troubleshoot your issue.
http://support.google.com/mail/bin/static.py?hl=en&page=known_issues.cs
Sent from my Inspire 4G using xda premium
Don't mention you are running a custom rom.
Sent from a dream.
Gizmoe said:
I would just contact google and see if it is something they have to fix. You may be trying all this in vain. The fact that other accounts work and it happens on multiple roms tells me it is something on their end.
Sent from my Inspire 4G using xda premium
---------- Post added at 06:59 PM ---------- Previous post was at 06:49 PM ----------
At this page on bottom there is an option to have them help troubleshoot your issue.
http://support.google.com/mail/bin/static.py?hl=en&page=known_issues.cs
Sent from my Inspire 4G using xda premium
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Click to collapse
Thanks, already went that path, zip
Thanks, sure thing I will not. FYI, I tested the issue in a stock, never rooted Inspire same results
Teichopsia said:
Don't mention you are running a custom rom.
Sent from a dream.
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Ok,
Now google took note of this, here is the link to the thread in the forum, https://productforums.google.com/fo...n-issue/contacts-and-sync/android/cdbYlo6niOg
Thanks for all the help.
This is from the thread, basically report the crash with the email address with issues and the code AGforum0822.
aletsm said:
Hi all,
I shouldn't need your email addresses as long as you are posting the crash reports. It would be very helpful for you to switch the crash reports from Anonymous to the email address you are having trouble syncing (just tap the arrow next to anonymous and switch it to the correct account) and don't forget to include the code AGforum0822. This will definitely help us as we work to get this issue resolved.
Thanks!
Click to expand...
Click to collapse
I'm having the same problem. Did they solved it already for you?
aletsm said:
Ok,
This is from the thread, basically report the crash with the email address with issues and the code AGforum0822.
Click to expand...
Click to collapse
Yes about a week after I reported the issue.
When Gmail FC you are supposed to report the crash with the following comments AGforum0822 <your-gmail-address>.
In top of that I posted my issue in the forum with Subject "AGforum0822 Gmail Issue", looks like some of them are scanning the forum and taking care of it. Just pingthem if after a few days no one has replied to your post.
Hope this help you.
neteinstein said:
I'm having the same problem. Did they solved it already for you?
Click to expand...
Click to collapse
Related
I use my hotmail account on my inspire and it won't let me send emails. It really passes me off because I have some items on Craigslist. So I have to wait until I can get home to use my computer.
Sent from my Inspire 4G using XDA App
Are you using the phone's native email app? Some people, myself included, have been having problems with this. I didn't really get far in getting in fixed, but I did download the k9 email app and it's working perfectly. If you're not already using that, give it a try.
wraithevolution said:
Are you using the phone's native email app? Some people, myself included, have been having problems with this. I didn't really get far in getting in fixed, but I did download the k9 email app and it's working perfectly. If you're not already using that, give it a try.
Click to expand...
Click to collapse
Yes I am using the factory email. Thanks ill give that app a shot.
brent_si said:
Yes I am using the factory email. Thanks ill give that app a shot.
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Click to collapse
Good, I hope that works for you. My native email app worked for the first 10 days or so and then just stopped fetching my email completely. Then when I would try and refresh, I would get error messages. I changed a few settings which allowed me to refresh and get new emails but it would never fetch on it's own again. I think some changes were made as k9 made an update right afterwards with a changelog that said something like; updates to security for IMAP and others. I think some changes were made that we weren't aware of but only affected certain people. It's a bummer as I really enjoyed HTC's full screen email widget!
Solution is straightforward. GO to Accounts, account settings, go to outgoing settings, and change the last two :
Security Type: TLS
Server Port: 587
Dont ask me why this works or what it means. I have absolutely no idea. I saw it somewhere on another device once and wrote it down 'just in case'. And it works!!
Hey I just rooted my gf's Inspire using the GUI method and everything went flawlessly. Still waiting till more devs get in on this phone because I have an Evo and there is a great deal more development (of course because it's been out for much longer). Anyways, does anybody know the .apk name for the Learn More app so I can delete it through RootExplorer. It is completely useless. Once that question is answered then this thread can be deleted.
bump. Also stupid question but is there no front facing camera on this phone? Also I accidentally have it so every contact is syncing to google twice. Under every contact when you go to link it shows up google twice. Is there any way to fix this.
Well i know you cant remove an account from.gtalk without wiping the phone. Any chance you put same acct. In twice?
Sent from my Desire HD using XDA App
freekquency said:
Well i know you cant remove an account from.gtalk without wiping the phone. Any chance you put same acct. In twice?
Sent from my Desire HD using XDA App
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No what actually happened is a synced her google account which has all of her numbers and then I accidentally imported all her number from her sim to google so they were syncing both for some reason. I reset the phone and now the google contacts won't sync. I'm going to try some things and see if I can get everything working. But do you know the .apk name for Learn More?
Quick fix for the contacts us to go to Google contacts on the computer and use their dedupe toil in the top tool bar.
Sent from my Desire HD using XDA Premium App
id10terrordfw said:
Quick fix for the contacts us to go to Google contacts on the computer and use their dedupe toil in the top tool bar.
Sent from my Desire HD using XDA Premium App
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Thanks, I still can't find the .apk name for the Learn More app and I desperately want to delete it for her cause she keeps nagging about it. However I did get the google contacs fixed and everything is up and running. Now if only someone would tackle an SBC, undervolted kernel to attack this terrible battery life.
Well, i gave up setting default actions to "call mobile" to all contacts that i have inside of this widget, as every time i reboot they all are gone except the #1 contact in it, that has the setting stored.
Do you have the same behaviour?
Maybe there's some possible fix for that?
I have the same thing going on with mine. I have about 8 contact so far and only 5 of them will keep the default action, so i just gave up until its fixed. Hopefully it will be fixed in the update.
I had this problem and have found the fix....works for me.
Go to the web site for Gmail and put the contacts that you want to keep a "default action" in the "Starred in Android" folder.
No issues here. All mine are sticking. I have them backed up to my exchange server though and did my initial sync to bring them in.
Sent from my HTC Sensation 4G using XDA Premium App
Ok, what is the proper way to save your contacts so that they sync with the phone and gmail account. noob to android and this is confusing me.Or is there a step by step somewhere that tell you the proper way of doing this. searched and found alot of different ways of doing this but still confused. please help.
Thanks
chrisg1548 said:
Ok, what is the proper way to save your contacts so that they sync with the phone and gmail account. noob to android and this is confusing me.Or is there a step by step somewhere that tell you the proper way of doing this. searched and found alot of different ways of doing this but still confused. please help.
Thanks
Click to expand...
Click to collapse
I'm not sure. I've been syncing with exchange since smart phones existed and when I setup my exchange account on my new phones it just pulls everything in. My last phone was an HD2 so I had the people widget setup on that. Every sense Rom I used after that has just synced and pulled them in.
Sent from my HTC Sensation 4G using XDA Premium App
Andy-D said:
I had this problem and have found the fix....works for me.
Go to the web site for Gmail and put the contacts that you want to keep a "default action" in the "Starred in Android" folder.
Click to expand...
Click to collapse
It helped, i sent you thanks
chrisg1548 said:
Ok, what is the proper way to save your contacts so that they sync with the phone and gmail account. noob to android and this is confusing me.Or is there a step by step somewhere that tell you the proper way of doing this. searched and found alot of different ways of doing this but still confused. please help.
Thanks
Click to expand...
Click to collapse
What i did was exported all my contacts from my previous phone (nokia n900) to vcard, then in gmail i went to contacts page, imported all contacts from vcards. then in my HTC i just set to sync with my google account and voila, it works
The email app installed on the HTC One S is horrible compared to the standard android app when using it for activesync/exchange.
It doesn't display email properly and doesn't have message advance and back icons. You have to open the menu to get to them.
Does anyone know of a way to replace it?
You could just install a different email app. I hear good things about K-9 Mail (have not tried personally).
I actually think the standard android email app is pretty bad for Exchange, since its meeting invites do not show time or place directly.
I've used k-9 for imap connections, but it won't do an activesync connection to sync my contacts and calendar, unless there's a new version that does that.
I switched back to "Enhanced Email".
I couldn't find a way to change the ringtone in the one that came with the phone.
I also didn't like that you couldn't move back and forth through the messages like mentioned above.
I see Enhanced Email is $9.99 in Google Play.
I got it for free when it was the app of the day for Amazon.
I didn't know there were any alternatives other than Touchdown.
I'll give it a try.
Thanks.
I fully agree with you.
I already complained a month ago to htc for the lack of html support for example.
They escalated it to their technical support with no answer yet.
Sent from my HTC One S using XDA
orenfl said:
I fully agree with you.
I already complained a month ago to htc for the lack of html support for example.
They escalated it to their technical support with no answer yet.
Sent from my HTC One S using XDA
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Click to collapse
What are you talking about? HTC email app has the html support. Its like basic feature!
At least my exchange server, the original ics one showed html while the htc one option is grayed out and not working.
Sent from my HTC One S using XDA
I have three different activesync acounts on my htc one, and none of them display hmtl.
Also, the attachment don't display from the mail client. You have to download them and open them directly from a viewer app.
Weird. It works on my exchange activesync account. See attached.
Attachments work fine too.
chem.manish said:
Wierd. It works on my exchange activesync account. See attached.
Attachments work fine too.
Click to expand...
Click to collapse
For me this is totally greyed out..
might be related to the exchange server version?!
orenfl said:
For me this is totally greyed out..
might be related to the exchange server version?!
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Click to collapse
I don't think so. Whatever the exchange server version is, html should always be supported. Did you say it worked on other android phones?
chem.manish said:
I don't think so. Whatever the exchange server version is, html should always be supported. Did you say it worked on other android phones?
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Click to collapse
When I had my Desire, I installed one of the ICS beta version (AOSP) and on that native ICS email client with the same exchange server, html support worked great.
orenfl said:
When I had my Desire, I installed one of the ICS beta version (AOSP) and on that native ICS email client with the same exchange server, html support worked great.
Click to expand...
Click to collapse
Its definitely a bug in your email app since it works for me and other android phones. I would suggest removing the account and adding back if you havent tried that already. I would also factory reset and see if it fixes. if nothing, the only option is to get a replacement.
chem.manish said:
Its definitely a bug in your email app since it works for me and other android phones. I would suggest removing the account and adding back if you havent tried that already. I would also factory reset and see if it fixes. if nothing, the only option is to get a replacement.
Click to expand...
Click to collapse
Thanks for the Info and efforts.
I did several factory resets with no change.
I also already had the firmware updated with no change.
I asked htc support about that and they escalated it still with no answer for more than a month.
Yet, when I enter an account which is not my exchange server like Gmail and such, I do get html support. That's why I figured the issue is related top my exchange server version...
Sent from my HTC One S using XDA
Just out of curiosity, what is the version of the Mail app on your phone? Maybe this is not an issue in all T-Mobile US phones because of different version.
chem.manish said:
Just out of curiosity, what is the version of the Mail app on your phone? Maybe this is not an issue in all T-Mobile US phones because of different version.
Click to expand...
Click to collapse
5.022.014
Sent from my HTC One S using XDA
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
I have this version-
Mine is even newer...
5.0.2214
Sent from my HTC One S using XDA
SOLVED
Hi all , for days now im trying to fix this problem , i tried almost everything but nothing works.
Can't see my contact list on whatsapp , viber , line etc , it just doesn't want to sync. The apps are working fine but i can't see any contacts , i only see the number if someone msges or calls me , and even if i add it manually to my contact list nothing happens.
I imported my contacts from my SIM , synced it with the google account , whatsapp account , everything is up to date.
It might be a ROM problem (can't ask in the development sections need 10 posts )
Im on cm-10.2-20140104-Sultan-pyramid.zip (with ION) (HTC sensation XE)
Last ROM that worked: cm-10.2-20131117-Sultan-pyramid.zip (no ION)
It seems no one has the problem cause no one is complaining about it.
Is there a possible fix? Or it's just the ROM that is not compatible , but why is no one reporting the problem?
(Google couldn't help me, i hope XDA can! )
Hope to hear some suggestions, guidance etc :cyclops:
Thank you very much
Have you got a security app like LBE or XPrivacy.
I think permissions to sync contacts and these apps are blocked if u can see only numbers
Thank you for the reply, no I don't use any privacy app even after closing Avg anti virus and the task killer, nothing works. And I don't see any contacts, when someone msges me I see the number even if I have them in my phone book. And if I add them manually to the contacts it won't update I just see their number. Even after fresh rom install I do not see the contacts, and reinstalling apps is not helping. Or wiping cache+dalvik. I don't know what the problem could be.
Sent from my HTC Sensation using xda app-developers app
Have u got a Gmail account that sync your contacts on your phone ???
Yes I have an Google account that is synced with my device, everything is working fine. Except that apps like whatsapp, viber etc can't get to my contacts list.
blogodoblogodo said:
Have u got a Gmail account that sync your contacts on your phone ???
Click to expand...
Click to collapse
Sent from my HTC Sensation using xda app-developers app
Anyone that could suggest something?
BliZzArD_420 said:
Anyone that could suggest something?
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Click to collapse
did you already tried it to flashing the rom again..and after that just sync your contact from google..now just try it don't added it from your SIM
Hmm i did flashed the rom two times , and when setting up the google account it adds the contacts automatically , i have my contacts in sim / on sdcard and on my google account. Im now thinking to add it manually from the google account, even if i think i tried it already , well at least something like that . thanks
JJeamy said:
did you already tried it to flashing the rom again..and after that just sync your contact from google..now just try it don't added it from your SIM
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Finally solved, very noobish of me, privacy guard kept turning on, I turned it off completely thank you everyone.
Sent from my HTC Sensation using xda app-developers app
BliZzArD_420 said:
Finally solved, very noobish of me, privacy guard kept turning on, I turned it off completely thank you everyone.
Sent from my HTC Sensation using xda app-developers app
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Can you please tell exactly how to turn off privacy guard?