Database Info

[Q] Zune no longer recognizes my phone

Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
p.s. I tried uninstalling the drivers for the device, and upon reinstall my computer said it was installing drivers for "Microsoft USB Sync" thought that was weird...

try making it forget your device (don't have your phone plugged in). to do this, click on the phone icon in the bottom left of zune, click view sync options, and then on that screen click forget device.
after this, try and connect it again.

Didn't work, i plug my phone in, and Zune still says I have no device connected

does your computer make it's sound when you connect the phone (device detected sound)? if not, you might need to reset your phone (settings > about > reset phone). if yes, does it show the eject icon in the notification area (system tray)?

yes, it makes the sound, and yes it shows the eject icon... this is very odd

I had this problem too. When i went to the Device Manager, it showed unknown device when i plugged my phone in using the USB cable.
Here is what I did (Windows 7). If you see an unknown device, right click it and select Update Driver Software. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer. Then click on the Have Disk button, then browse to C:\Program Files\Zune\Drivers\Zune and select WMZuneSerUSB.inf. Then select Windows Phone 7. Hit Next and you should now see your Unknown Device show up as either Windows Phone or the name of your phone under Portable Devices in the Device Manager.
Actually, I forget if it is WMZuneSerUSB.inf or Zune.inf, so you'll need to try both.
Hope this helps.

superscientifical said:
I had this problem too. When i went to the Device Manager, it showed unknown device when i plugged my phone in using the USB cable.
Here is what I did (Windows 7). If you see an unknown device, right click it and select Update Driver Software. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer. Then click on the Have Disk button, then browse to C:\Program Files\Zune\Drivers\Zune and select WMZuneSerUSB.inf. Then select Windows Phone 7. Hit Next and you should now see your Unknown Device show up as either Windows Phone or the name of your phone under Portable Devices in the Device Manager.
Actually, I forget if it is WMZuneSerUSB.inf or Zune.inf, so you'll need to try both.
Hope this helps.
Click to expand...
Click to collapse
I can't seem to be able to get past selecting the .inf file, every time i try, it says the folder does not contain a compatible software driver. Doesn't work with either .inf file....

A Dustman said:
Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
p.s. I tried uninstalling the drivers for the device, and upon reinstall my computer said it was installing drivers for "Microsoft USB Sync" thought that was weird...
Click to expand...
Click to collapse
I had this problem with my Samsung Focus.
Try using the cable that came with the phone, not another one...
That is what worked for me..

Nothing seems to be working, I may have to reset my phone, which i was hoping to avoid...

Did you perhaps use the hidden Tethering feature? If so, then change that option back to "Zune sync" and you're done. It is not possible to use your phone for Zune sync and tethering at the same time, for now.

Heathcliff74 said:
Did you perhaps use the hidden Tethering feature? If so, then change that option back to "Zune sync" and you're done. It is not possible to use your phone for Zune sync and tethering at the same time, for now.
Click to expand...
Click to collapse
Now that you mention it, I can't remember if I did that on this phone, or my last optimus that had to be returned. What exactly do I need to do to change that back? I totally forget the process...

A Dustman said:
Now that you mention it, I can't remember if I did that on this phone, or my last optimus that had to be returned. What exactly do I need to do to change that back? I totally forget the process...
Click to expand...
Click to collapse
Dial ##634# to go to "Diagnostic mode"
Then enter *#7284# to go to "Micro USB Test"
You then have 3 options to choose: "Zune Sync" (default), "Modem, Tethered Call" and "Modem, USB Diag". Change it back to "Zune Sync" and you'll be able to connect with Zune on your PC.

Anyone else having this problem? Zune doesn't recognize my WP7 phone on a laptop with Win 7 x64, but same phone+cable works on a laptop with WinXP
The Win 7x64 laptop does connect to the phone - I tried the above tethering change and was able to pull files from my WP7 storage - but when I switch it back to Zune synch it doesn't work.

Heathcliff74 said:
Dial ##634# to go to "Diagnostic mode"
Then enter *#7284# to go to "Micro USB Test"
You then have 3 options to choose: "Zune Sync" (default), "Modem, Tethered Call" and "Modem, USB Diag". Change it back to "Zune Sync" and you'll be able to connect with Zune on your PC.
Click to expand...
Click to collapse
Is this specific to Samsung models? I can't get to the micro USB test on my lg optimus
EDIT: Problem solved, I had to switch back to MS COMPOSITE, and now it works fine.

Hmm yeah I have this issue on my HD7 with my PC running Win7 x64.
The phone connects fine on both ends (sound on both, phone charging, shows up in Device Manager as HTC HD7), but the desktop Zune software often does not show it as being connected. Restarting the phone and PC generally doesn't help-- just have to wait a few days until they start syncing again.
The sync setup seems really flaky (like the earlier days of ActiveSync).

amb9800 said:
Hmm yeah I have this issue on my HD7 with my PC running Win7 x64.
The phone connects fine on both ends (sound on both, phone charging, shows up in Device Manager as HTC HD7), but the desktop Zune software often does not show it as being connected. Restarting the phone and PC generally doesn't help-- just have to wait a few days until they start syncing again.
The sync setup seems really flaky (like the earlier days of ActiveSync).
Click to expand...
Click to collapse
i have the same problem...

Are you using virtualisation software? It's USB arbitrator modules for forwarding devices might have messed up things. This happened over here before with VirtualBox.

Exact same problem with Win7 Ultimate x64. Device manager saw my phone but zune would not.
I did the steps above to change my phone to usb tether, rebooted, then back to zune zync, rebooted, and now the zune sees my phone.
Thanks for the help.

[Q] Help: GT-P6210 not detected by W7 32 bit Enterprise at all.

Hi,
Quick background: Former sys admin with some Unix experience. Already own a Toshiba Thrive rooted with CWM. Gave that to the wife and got me the GT 7+. Read the forum here prior to buying. Rooted on day one.
Stats: GT-P6210 Build: HTJ85B.UEKL1 P6210UEKL1
PC: Windows 7 21 Bit Enterprise SP1
Kies: Kies_2.1.1.11124_17_6
Later on the first day, after installing aps, I installed latest version of Kies and plugged it in with the supplied usb cable in order to transfer some files to my Sandisk 32Gb microsd. Kies already running and debugging off as per the instructions. Results: Tab plays a notice and I see the MTP connected icon. My pc does NOTHING. No sound, no notice, Kies does nothing.
I unplugged and tried the other 3 ports. 2nd port gives me same result and on the 3 & 4 port I lose the tab's MTP notice and it begins charging.
So, this is what I have done in order:
1. Re-installed Kies--->same result. No MTP notice on tab.
2. Debugging on--->same
3. Tried in on my room mate's W7 machine---> Alas! I get a driver installation and I am able to see both drives. I quickly unplugged and thanked him.
4. Cleaned my pc by:
a. Deleting all USB controllers
b. Deleting all USB installations on registry (HKEY_LOCAL_MACHINESYSTEMCurrentControlSetEnumUSBSTOR)
c. CCLEANER the whole system.
d. Turn off. Pull off battery. Press power button to drain motherboard.
e. Restart and re-install USB controllers.
f. Restart again.
5. Plug in again--->Tab plays a notice and I see the MTP connected icon. My pc does NOTHING. No sound, no notice, Kies does nothing.
6. Pull my hair, bang my head, wished I would have kept the Thrive. (just plug, and drag and drop)
Left it plugged to the pc overnight. Next morning I see the found new device on systray and it is trying to find drivers. I quickly open Kies and see some activity as it tries to connect. and after a few seconds, it stops. Result: No drivers installed, no Kies recognition, no drive letters, nothing.
8. At this point I ask my room mate to let me plug in on his pc to see if he still sees it and nothing happens on his pc.
9. I wipe the table back to stock.--->Tab plays a notice and I see the MTP connected icon. My pc does NOTHING. No sound, no notice, Kies does nothing. Then after I tried other ports, it begins charging and I lose the MTP notice.
10. I re-roo,t reconfigure the beast, and do a backup. Tablet is running smooth as silk, but it never connects. This all happened in the last three days.
11. Last thing I did, as I am writing this with the tablet plugged in to the pc and MTP notice on, was to un-mount the microsd and remount. MTP re-initializes and it does nothing.
I may be suspecting a cable and unfortunately, I am in no position to get my hands on another one in a timely manner. At this point, I could reflash back to a stock firmware, send back to amazon and wait for another one to come in three to four weeks (I am deployed to a remote area) and I just don't want to do that.
The tab runs great. Love the size and speed. I guess I can continue taking out the microsd card out every time I want to add a file, but I am afraid that it may eventually end up ruining the card and possibly the tablet.
Please help. I have scoured the internet, but all I ever find is solutions that I already have tried.
Thanks in advance,
Sal

you could use adb over wifi.. There are a few apps in the market for this. Does adb recognize the tab when its plugged in via USB?
Also try Android commander, it is a GUI based adb server, you should be able to navigate to sdcard/extstorages/ and your external card should be there
Sent from my HTC Glacier using Tapatalk

You could also use a file explorer like Root Explorer and Dropbox to transfer files back and forth.

Have you tried a different USB port on the PC? like one round the back.
Also, try without the sdcard in.
Ticked/unticked USB development/debugging on the tablet?
If it works on another computer though it would suggest its your own PC which has the problem, not the tablet.
tried with Linux on the same PC?
Does Odin see the tablet when in download mode?
if you have clockwork mod recovery, doesn't that have a USB mount option ? It does on my gs 2. My tab isn't with me to check.
Oh and kies has an option to reinstall the driver. Did you try with the older version of kies again?
Sent from my GT-I9100 using xda premium

ringnutz said:
you could use adb over wifi.. There are a few apps in the market for this. Does adb recognize the tab when its plugged in via USB?
Also try Android commander, it is a GUI based adb server, you should be able to navigate to sdcard/extstorages/ and your external card should be there
Sent from my HTC Glacier using Tapatalk
Click to expand...
Click to collapse
I'll try adb. I will install it and see if how it works. Time is tight so I will report later.
Sal

crunchie-uk said:
Have you tried a different USB port on the PC? like one round the back.
Also, try without the sdcard in.
Ticked/unticked USB development/debugging on the tablet?
If it works on another computer though it would suggest its your own PC which has the problem, not the tablet.
tried with Linux on the same PC?
Does Odin see the tablet when in download mode?
if you have clockwork mod recovery, doesn't that have a USB mount option ? It does on my gs 2. My tab isn't with me to check.
Oh and kies has an option to reinstall the driver. Did you try with the older version of kies again?
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I have done all that you mentioned with the exception of Linux and Odin. I am not going to get into Linux as that would start a whole other project. I will install ADB to see if I can force the drivers.
I just tried the CWM mount USB mount but get "E: Unable to open ums lunfile (No such file or directory)"
Also, on my friend's pc worked once but not after that.
I will continue to explore the ODIN suggestion.
Thanks,
Sal

chad_k69 said:
You could also use a file explorer like Root Explorer and Dropbox to transfer files back and forth.
Click to expand...
Click to collapse
I use ES Explorer (wonderful app!) now. My end-state is not to have to remove the card every time I transfer a file.
Sal
EDIT: Sorry, I see now the dropbox suggestion. Yes that would work for smaller files, but I am not sure that dropbox can handle movie size files. It would be a last resort solution.
Thanks,
Sal

Adb is probably going to be your best bet. It can be a pain to set up at times, but in the long run is a must have for any Android device. Kies normally installs the drivers that adb uses, so hopefully you can get them to install. If it still doesn't work I would suggest swapping it out for a new tab, as much as that sucks. If you need help, I constantly check these forums, so I should be able to provide some support
Sent from my HTC Glacier using Tapatalk

ringnutz said:
Adb is probably going to be your best bet. It can be a pain to set up at times, but in the long run is a must have for any Android device. Kies normally installs the drivers that adb uses, so hopefully you can get them to install. If it still doesn't work I would suggest swapping it out for a new tab, as much as that sucks. If you need help, I constantly check these forums, so I should be able to provide some support
Sent from my HTC Glacier using Tapatalk
Click to expand...
Click to collapse
Well, got ADB installed and running. Set the path and ran it. Plug the tab with debugging clicked on, and got "MTP connected" on the tab's screen. At this point I am excited since I never seen the "MTP connected " on debug mode. I typed the "adb devices" command and got "List of devices attached" ___________________.
Yep, blank. Obviously the pc is not seeing it. My conclusions are the following:
1. Bad cable
2. Bad device
The fact that it recognized once on my room mates' pc and then none at all, and the fact that it was recognized on my pc for a brief random time, then it means that the device can't handshake with the motherboard and thus is a communication issue.
I'll try my luck with Samsung tech support and see if they can replace the cable.
Just thought of something, would installing Windows XP Mode under a Windows Virtual PC recognize new devices or just feed from the Windows 7 library?
Sal

saldman said:
Well, got ADB installed and running. Set the path and ran it. Plug the tab with debugging clicked on, and got "MTP connected" on the tab's screen. At this point I am excited since I never seen the "MTP connected " on debug mode. I typed the "adb devices" command and got "List of devices attached" ___________________.
Yep, blank. Obviously the pc is not seeing it. My conclusions are the following:
1. Bad cable
2. Bad device
The fact that it recognized once on my room mates' pc and then none at all, and the fact that it was recognized on my pc for a brief random time, then it means that the device can't handshake with the motherboard and thus is a communication issue.
I'll try my luck with Samsung tech support and see if they can replace the cable.
Just thought of something, would installing Windows XP Mode under a Windows Virtual PC recognize new devices or just feed from the Windows 7 library?
Sal
Click to expand...
Click to collapse
Hmm, that is strange.. I was new to samsungs and when I tried to root it it took me a while because I didn't know that kies installed the drivers. After I installed it though adb devices showed my tab connected...
Sent from my HTC Glacier using Tapatalk

You still haven't tried Odin in download mode though.it could just be a bad flash
Sent from my GT-P6210 using xda premium

crunchie-uk said:
You still haven't tried Odin in download mode though.it could just be a bad flash
Sent from my GT-P6210 using xda premium
Click to expand...
Click to collapse
I placed the tab on download mode and queried it from adb and got nothing. I then queried it via ODIN3 and got no response as well.
I have come to terms that it has to be the device or the USB cable. Just ordered two (yes, two) different type cables to test out the theory. If they don't do it, then I am sending the tab back to Amazon.
It takes about a week to get stuff shipped where I am at so I'll check in later and report.
Sal

Just an update.
I bought a cheap cable from Amazon for $ 3.31 US to test the cable theory and guess what? It worked.
Curse you Samsung for your lack of QC with your cables. I have read throughout most of the forums (not just this one) and it seems that cables for these devices are notoriously finicky.
While on the one hand, I am glad that I got a cable that works, Samsung owes me over thirty hours of my life that I had to spend on troubleshooting a brand new device.
The part that I hate the most is that when I tried to contact Samsung's tech support, all they kept telling me is that it must be my pc even after I told them all the troubleshooting that I had done. Yes, they played the blame game.
My Toshiba Thrive worked right out of the box with a standard micro usb cable.
Ok. Rant off.
Sal

Glad to hear you got it working. Personally I have a ftp server set up on my comp that I use to transfer files back and forth. Much easier IMO than having a cable every time I need something transferred
Sent from my HTC Glacier using Tapatalk

[Q] Nexus/Android with Win 8 is a pathetic story

Hello
:crying:
I got my N5 today, and like my wife's N7 and my N10, NONE of them will show up on windows explorer (windows 8.1)
I can unlock, root, install custom recovery, all good, but as far as actually SEEING my device on the computer so I can drag and drop stuff, well, I literally have been spending almost a day trying to sort that out and have not got any closer at all. It is really pathetic.
I've changed the windows Unsigned drivers thing (though the drivers must be ok if I can do all that other rooting etc)
But yet when I uninstall the drivers to try installing them again, win8 says "Android ADB Interface. The third party INF does not contain digital signature information"
But I'm pretty sure that when I reinstall them AGAIN, I will still nto be able to see any of my Nexus devices on Windows explorer... despite them showing up in the Windows Notification under USB, and they are mounted there... I can UNmount them!
Something is way off kilter here, its with 3/3 devices, perhaps win8.1 is completly Android unfriendly, or?
Advice/help MUCH appreciated for someone who is going nuts here.
tx
Mark.

Did you turn MTP off to install the drivers to make sure ADB is working correctly? If so, did you check it to turn it back on? I am having no issues with Windows 8.1.

Same in Windows 7, I can't see my mates N5 on my Windows 7 machine but it's fine on his (he got the generic drivers from Windows update whereas I had mine from the Google SDK so that might be something to do with it?...)

It's just hit-or-miss. It's not Windows 8.
My work computer got a fresh image about 2 months ago. I've plugged other Android devices in, but haven't plugged in a Nexus device (or one that utilizes MTP the same way). I plugged in the N5 when I got it, and it worked flawlessly. My gaming PC at home has the Android SDK installed and it worked perfectly there. My HTPC does not have the Android SDK installed and nothing shows up in My Computer at all.
It's a weird android thing.

Hello guys,
lowandbehold said:
Did you turn MTP off to install the drivers to make sure ADB is working correctly? If so, did you check it to turn it back on? I am having no issues with Windows 8.1.
Click to expand...
Click to collapse
I did turn it iff to ADB but do not see where I would turn it back on, but that may be it with my N5...
EddyOS said:
Same in Windows 7, I can't see my mates N5 on my Windows 7 machine but it's fine on his (he got the generic drivers from Windows update whereas I had mine from the Google SDK so that might be something to do with it?...)
Click to expand...
Click to collapse
I really dont know. I have 4 PC's in the house, and sometimes my old dell laptop (also 8.1) seems to be the most reliably connect-able.
hotleadsingerguy said:
It's just hit-or-miss. It's not Windows 8.
My work computer got a fresh image about 2 months ago. I've plugged other Android devices in, but haven't plugged in a Nexus device (or one that utilizes MTP the same way). I plugged in the N5 when I got it, and it worked flawlessly. My gaming PC at home has the Android SDK installed and it worked perfectly there. My HTPC does not have the Android SDK installed and nothing shows up in My Computer at all.
It's a weird android thing.
Click to expand...
Click to collapse
There has to be a physical reason for it (unless we are to consider the metaphysical - past lives, re-incarnation of gadgets, Steve Jobs curses and stuff...) and it does amaze me that it still seems so hit and miss. When I first got onto android a few years back, you just plugged your phone into USB, ANY ONE ON ANY COMPUTER and whammo, you'd get both Ext SD adn Int SD mounted... reliably. I'm sure that was causing security and stability issues so all manufacturers seem to have snuffed that out.
so that MTP toggle is at settings > Storage > settings in storage
but it makes no difference still not vis in WinExplorer
Cheers
Mark.

Settings/Storage then hit the advanced menu button on the top right to enter "USB computer connection" and make sure MTP is checked.

lowandbehold said:
Settings/Storage then hit the advanced menu button on the top right to enter "USB computer connection" and make sure MTP is checked.
Click to expand...
Click to collapse
Tx mate, yeah I tried but alas, makes no diffs...
Thanks, but sadly this is a really abysmal part of android... and used to be a major + of the platform.
Mark.

fredphoesh said:
Tx mate, yeah I tried but alas, makes no diffs...
Thanks, but sadly this is a really abysmal part of android... and used to be a major + of the platform.
Mark.
Click to expand...
Click to collapse
I had this problem extensively, when trying to Root my Nexus, I went through uninstalling and re-installing drivers repeatedly, it was obnoxious, but i did end up getting it to work, so don't necessarily give up. I am running Win 8.1 though, eventually i had to go through Wug's Root Kit, and into the advanced driver installation settings, and install the raw drivers. (By booting windows into disabling secure driver certs.) Once i did that it gave me significantly more access, also try toggling your camera one on, the PTM or something, and switching back and forth with MTP.

ZeroAlphawolf said:
I had this problem extensively, when trying to Root my Nexus, I went through uninstalling and re-installing drivers repeatedly, it was obnoxious, but i did end up getting it to work, so don't necessarily give up. I am running Win 8.1 though, eventually i had to go through Wug's Root Kit, and into the advanced driver installation settings, and install the raw drivers. (By booting windows into disabling secure driver certs.) Once i did that it gave me significantly more access, also try toggling your camera one on, the PTM or something, and switching back and forth with MTP.
Click to expand...
Click to collapse
I must say, I did leave that part out of my replies. I too installed the raw drivers using Wugs toolkit. Maybe that is the x-factor.

Enable USB debugging in developer options.
Sent from my Nexus 7 using Tapatalk

Nexus Root Toolkit includes a variety of USB drivers you can try, as well as a few utilities to help you diagnose and fix android driver problems. That's where I would start. You don't need to use it to root or anything (unless you want to) but the driver utilities in the toolkit have fixed a number of problems I've had with android drivers over the years. I currently have my nexus 5 / 7 / galaxy working fine on two computers with windows 8.1

Not really the same at all but I had a hard time getting my S3 to be recognized on my computer at work running XP.
In the end the problem was the generic USB drivers that were installed had to be manually removed; even the official Samsung drivers wouldn't overwrite them. After a bit of digging and prodding I got it to work.
My Nexus was recognized without issue on my Win 8 machine.

You'll have to try a variety of different drivers to get it to show up properly. My N4 and Note 3 had no issues showing up, but the N5 wouldn't. I had to uninstall all the old drivers and started with brand new Google drivers to get the N5 to show up. Now it's there.

This happens to me every single time with a new device so I know exactly what to do now. It's not a driver issue, it's a problem with windows 8 and how it searches for drivers.
If you have the Android SDK installed properly just open up device manager > right click on android device > Update driver software > browse my computer > Let me pick from a list of device drivers on my computer > select the google adb driver from here.

Another problem I had was remembering to accept the ADB on my phones end, I never had to do that with my HTC one, so when going through rooting the raw drivers were likely unnecessary, I just hadn't noticed the primly on my phone when the first drivers I installed worked.

Hello guys, thanks for the various responses...
ZeroAlphawolf said:
Wug's Root Kit, and into the advanced driver installation settings, and install the raw drivers
--------also try toggling your camera one on, the PTM or something, and switching back and forth with MTP.
Click to expand...
Click to collapse
lowandbehold said:
I too installed the raw drivers using Wugs toolkit. Maybe that is the x-factor.
Click to expand...
Click to collapse
I did initially install the raw drivers as they sounded like they would be best... will try the camera toggle and MTP toggle
rabidfurball said:
I currently have my nexus 5 / 7 / galaxy working fine on two computers with windows 8.1
Click to expand...
Click to collapse
Encouraging!!! I know from my SGS3 and 4 and some generic chinese tablets ive had that the driver installation can be a major PITA but eventually you do the same thing for the 5th time, and it works, with no (seemingly) logical reason.
Stories said:
I had to uninstall all the old drivers and started with brand new Google drivers to get the N5 to show up. Now it's there.
Click to expand...
Click to collapse
I did a fresh install of windows 8.1 just yesterday... so it was pretty clean!
KiNG OMaR said:
It's not a driver issue, it's a problem with windows 8 and how it searches for drivers. If you have the Android SDK installed properly just open up device manager > right click on android device > Update driver software > browse my computer > Let me pick from a list of device drivers on my computer > select the google adb driver from here.
Click to expand...
Click to collapse
Yeah, i have tried that and it says I have the best drivers already installed. Oddly I can use Nexus Root Toolkit fine, so there has to be something right about the drivers... just not the part that shows up on a computer.
I'm convinced there HAS to be some scientific way of doing this, its such a common problem, it would be great to really figure it out. The problem is, one has to try 100 things before it works, so it becomes almost impossible to know which actions to attribute as the solution!
tx again,
Mark.

a solution - possibly useful...
Hello guys
Following Wugfresh's instructions to the T...
I tried drivers Option 1, (Universal) and the result was exactly as with the Raw (Option 4) drivers... So I uninstalled the drivers, ran ran USBDeview and uninstalled 7 devices like "Google Nexus ADB Interface" and "USB Composite device" and "Nexus 10".
Then tried Option 2.
The installation did not go exactly according to Wugfresh visual guide, so I cant be certain, but I do know that installingPDANET drivers only work if you select MTP, otherwise it will not find the tablet/phone.
After the instalation, the app called PDANET installed on computer, not on my tablet. My PC showed a pop up notification when tablet USB debugging is turned on, but again, it was not visible in windows explorer.
I then was going to try Option 4 again, and Uninstalled drivers in device manager WHILE I STILL HAD THE TABLET STILL PLUGGED IN, so I am guessing though PDANET uninstalled, the drivers remained (which I think is what Wugfresh's process would have done if it had run according to plan. I ran USBDeview and uninstalled the same 7 devices.
Then
Plugged tablet back in to attempt Raw drivers, but all of a sudden, the device was recognised and for the first time visible fully in Internet Explorer!
So basically it seemed to be the PDANET drivers that worked, though I have no idea if that would have worked had I tried these drivers in the first place.
I hope that helps someone!
Cheers
Mark.

OP, are you running W8.1 64 bits or 32 bits ??
I had my Sony Viao running W8 64 bits & hated it, downgraded to W7 64 bits and it's very happy getting along with Nexus 7 - going to play with N5 later on. Good old Dell Latitude is running W7 32 bits and it's my main machine to unlock, root & flash and so far so good - yet, I was reading about someone running Vista and had issues with the usb drivers.
I have 2 fully licensed W8 safely tucked away and the way it's looking, I might never get out of W7 - let alone then upgrading to 8.1 for free - getting reminders from $S a few things already.
Most of the time, the mess are caused by conflicting drivers installed & loaded - I keep a clean & lean desktop to do these bench work, and even though it is a PITA, starting clean with minimal programs (and apps) installed is often a good start - turn off antivirus & firewall, especially if connectivity is not needed - enabled access only if it is required and/or necessary.

I've also noticed that on my Nexus 4 I can only access adb in PTP mode, doesn't work at all with MTP enabled.

Hello guys
Letitride said:
OP, are you running W8.1 64 bits or 32 bits ??
Most of the time, the mess are caused by conflicting drivers installed & loaded
Click to expand...
Click to collapse
64 on the two PC's in the same room, HTPC's and laptop are 32 I think, but I have not tried them. I did a fresh Win 8.1 install on Tuesday and had no drivers from any devices other than the ones I manually installed with Wug.
KiNG OMaR said:
I've also noticed that on my Nexus 4 I can only access adb in PTP mode, doesn't work at all with MTP enabled.
Click to expand...
Click to collapse
Yeah, well try the PDANET (worked for me, though was my last resort as I don't like to install stuff that is a/ meant for something else, b/has some software I dont need that comes with it... but I did manage to keep the drivers and UNinstall PDANET software by keeping the tablet plugged in when I uninstalled PDANET... try it.
tx
Mark.

Can't connect Pixel and Windows 10.

When I plug in my pixel into my Windows 10 laptop, neither device responds. This means that I get neither the AutoPlay pop up on the laptop, or the USB option notification on the phone.
What I have tried:
Plugging into a Windows 7 laptop; the AutoPlay box appears on the laptop, the USB options notification appears on the phone
Tried all USB ports on the Windows 10 laptop.
Confirmed that other USB devices appear correctly on the Windows 10 laptop
Any thoughts?
Guidance?

tithij said:
When I plug in my pixel into my Windows 10 laptop, neither device responds. This means that I get neither the AutoPlay pop up on the laptop, or the USB option notification on the phone.
What I have tried:
Plugging into a Windows 7 laptop; the AutoPlay box appears on the laptop, the USB options notification appears on the phone
Tried all USB ports on the Windows 10 laptop.
Confirmed that other USB devices appear correctly on the Windows 10 laptop
Any thoughts?
Guidance?
Click to expand...
Click to collapse
Have you installed the latest fastboot and adb. If not download them here and make sure to add the folder containing the files in your path or unzip the files to your Windows directory. I had the same problem on Windows 10 when I was running it and that fixed it for me.

Check in Device Manager to see if the Android device is listed. If it's listed but is indicated as not having a driver loaded, you can always download the latest drivers from https://developer.android.com/studio/run/win-usb.html and the latest platform tools at https://dl.google.com/android/repository/platform-tools-latest-windows.zip.
Extract the drivers, right click the non-working Android entry in Device Manager, point it to the main folder you extracted the drivers into and see if it'll load the drivers. This may not be the problem but worth a try. Even if it doesn't solve it on Windows 10, try the same thing on Windows 7. Windows 7 may be too old that it won't automatically find the correct necessary driver like it should on 10.

tithij said:
When I plug in my pixel into my Windows 10 laptop, neither device responds. This means that I get neither the AutoPlay pop up on the laptop, or the USB option notification on the phone.
What I have tried:
Plugging into a Windows 7 laptop; the AutoPlay box appears on the laptop, the USB options notification appears on the phone
Tried all USB ports on the Windows 10 laptop.
Confirmed that other USB devices appear correctly on the Windows 10 laptop
Any thoughts?
Guidance?
Click to expand...
Click to collapse
Google search terms: Windows 10, Pixel driver, XDA yields this:
https://forum.xda-developers.com/pixel-xl/how-to/guide-fix-mtp-driver-windows-10-t3570625
Simple enough? Hope it works for you.

thanks, but no luck
@Misterxtc thank you. Already tried. No luck
 @oirraW the device does not appear in Device Manager.
 @bobby janow I am familiar with Google. Believe it or not, I even went to page 3 of the search. The solution you found has been tried and does not work.

Install Linux, no drivers to install, it just works
Some dumbed down versions you might have to do
apt install adb fastboot
You never have to reboot, only if new kernel, and that too is going to change
Sent from my Pixel using XDA-Developers Legacy app

tithij said:
the device does not appear in Device Manager.
Click to expand...
Click to collapse
Until you can get it to show up in Device Manager, there's nothing else you can do. Try a different USB port? Reboot the PC? Try a different cable if you have one? I can't think of anything else to try other than reinstalling Windows. I haven't had any trouble on Windows 7 or 10.

@piperx might be extending my tech skills a little too far. @roirraW "edor" ehT that is a pity.
Thanks all for your help; if I stumble across a solution, I'll post back.

tithij said:
@piperx might be extending my tech skills a little too far. @roirraW "edor" ehT that is a pity.
Thanks all for your help; if I stumble across a solution, I'll post back.
Click to expand...
Click to collapse
Where's your sense of adventure ,?
If you can use Windows you can use Linux ?
Sent from my Pixel using XDA-Developers Legacy app

clutching at straws but worth trying as tell the computer sees the phone and lists it you are stuck so enable developer options then enable usb debugging and set usb configuration to MTP then with the phone connected and the phone unlocked reboot the phone keeping the phone unlocked all the time.

piperx said:
Where's your sense of adventure ,
If you can use Windows you can use Linux
Sent from my Pixel using XDA-Developers Legacy app
Click to expand...
Click to collapse
It's not the use of it, it's the installation of a dual boot that doesn't take up too much space.
I did go have a look, suggestions are Ubuntu or Mint. Would like the smaller one.

vickersg said:
clutching at straws but worth trying as tell the computer sees the phone and lists it you are stuck so enable developer options then enable usb debugging and set usb configuration to MTP then with the phone connected and the phone unlocked reboot the phone keeping the phone unlocked all the time.
Click to expand...
Click to collapse
I'll give it a whirl.
Have played with the developer options a bit, but to no avail.

tithij said:
It's not the use of it, it's the installation of a dual boot that doesn't take up too much space.
I did go have a look, suggestions are Ubuntu or Mint. Would like the smaller one.
Click to expand...
Click to collapse
Make a bootable USB of each distro you want to try. It's super easy with Rufus. This way you can try it without installing anything or wasting blank disks. I like Mint, it's basically Ubuntu with a face-lift.

No app needed to do simple things from command line ?
dd if=nameofiso of=/dev/sxx bs=4M; sync
Sent from my Pixel using XDA-Developers Legacy app

i'm not having much luck.. the device manager still either shows "pixel?" if the phone is set to no transfer.. or "MTP?" if phone set to file transfer... if I update drivers.. it says it tries then fails / had an error... any ideas?

@tithij You ever figure this out? I have the same problem I've even replaced the daughterboard but can't get the phone to show up in device manager when in bootloader mode.

GbizzleMcGrizzle said:
@tithij You ever figure this out? I have the same problem I've even replaced the daughterboard but can't get the phone to show up in device manager when in bootloader mode.
Click to expand...
Click to collapse
I haven't actually done anything to fix it except to upgrade my phone and laptop.
Phone is on Android 9
Windows enterprise is on 1709
Now when I plug the phone in, I get the options on the phone and laptop. I choose File transfer and it works.
Not really helpful. But sometimes it seems apathy solves all problems.

If Pixel phone on connecting to windows only shows up in File Manager when you choose PTP option in the Pixel’s USB Preferences (and disappears from Explorer when you select File Transfer), you will be restricted to the DCIM and photos directory, thanks to the miserable ADB Composite driver that keeps getting updated or installed for morons who can’t handle full drive access in their pixels. ADB and PTP were designed so idiots would not need to worry about anything other than their media directories on their Pixel phones.
For anyone above age 4, full access to the Pixel SD memory is preferred. To fix the above, it is necessary to ditch the ADB drivers and get the generic MTP drivers back instead in Windows. Here’s how I did it on a Pixel 4XL with android 12 or 13:
Unplug phone, make sure Developer’s Options is ‘on’ and that USB Debugging is ‘on’
Ensure that in USB Preferences, it is defaulted to File Transfer/Android Auto and NOT to PTP
In Windows, open Device Manager, View, and check ‘show hidden files’
Then, open View-Devices by Type-Portable and delete/uninstall your Pixel phone, all of them if there’s more than one.
Then start looking for anything that says Android or ADB, and delete every shred of anything that’s an ADB Driver interface, whether composite, USB, whatever. If it has ADB in it alone or under LeMobile or Acer, it’s got to go. Uninstall and delete them
Plug in phone
Under Device Manager-View-Devices by Type-Portable find your Pixel device. Right click and Update Driver. Then, click Browse My computer, then click Let Me Choose, and then click MTB USB Device… I picked the bottom-most one
That’s it, it should work

USB file access from Windows 10

I'm posting cuz I've literally spent hours and hours searching, trying things, etc, and am stuck. I have several PQs with various CM/LineageOS ROMs. It is not a ROM issue because if I plug via USB into my desktop pc running win 10, they all work as I want. Presumably, it's a driver issue or something related to my specific laptop - I recently bought an old used laptop, originally shipped with win7. After purchase I immediately removed all partitions and installed win10 from disc (fyi, you can d/l win10 iso from microsoft and use win7 oem key to legally install fresh win10, even now the free upgrade stuff is over - that surprised me).
I cannot, no matter what I do, get file access via usb to my phone. I've tried lotsa things. I don't remember if/what I had to do to make my win10 desktop see them - maybe it was automatic, i dont remember, if it wasnt, I easily downloaded/installed what was necessary - but nothing I've tried makes my win10 laptop load the drivers, although it does detect something when I plug it in, and something else when I select MTP on the phone (vs charge). But just exclamation points in device manager and nothing in explorer. Among other things, I've tried MotorolaDeviceManager_2.5.4
It's especially annoying as I have a video on my phone I wanted to send out tonite and can't, spent another couple hours trying. Bluetooth works fine for pictures but freezes at 10% for video, no idea why. But I'd much rather just use a cable than figure out any wireless BS.
Incase it's something specific to this laptop and someone is curious, it's a Sony VPCF115FM. That 'base system device' and "unknown device" are always "!", MTP with "!" only appears when phone plugged in.

Yea definitely a driver issue. When you plug the PQ into your desktop (which seems to work) what shows up in device manager?
Have you tried to right click on the devices with yellow exclamation points and update the driver from Windows update?

I never followed up on this, but still haven't found a solution, and kinda forgot about it. It does work in PTP mode. And works for a newer Moto (Lenovo) phone on this laptop. Yes, I tried the windows 10 device manager update auto search thing (in fact, just tried it again minutes ago before I read this). I'm about to wipe and install fresh as this phone is running crazy slow lately and wanted to copy everything off before I wipe which is what reminded me of this issue - funny thing is that a google search of this problem ("mtp driver motorola photon q windows 10") found this thread as the third search result and I completely forgot I posted it. I vaguely recall I read your reply but was waiting to see if anyone else responded and then just forgot to follow up when it wasn't on my new list...

PROBLEM SOLVED! It happened in TWRP too and sideload was failing (for another reason) but made me try to figure out MTP again.
Found solution here for anyone with similar issue:
https://answers.microsoft.com/en-us...0-solved/d2226a54-65db-41ba-9398-a12196cc279c
Gotta update driver and manually select "MTP USB" from list of devices, in my case I found it under portable devices.