Can't get OTA JB or reboot in recovory - Xoom Q&A, Help & Troubleshooting

Hey
I bought a brand new xoom mz604 from eBay
when i powered it up and checked for update its told me that there is 4.0.4 update for it
I clicked install now "after the tablet downloaded it"
The tablet rebooted and I got android robot picture with red sign having "!" mark
i waited a few mintus then it rebooted normally
I went to the update menu again and clicked check for update and its telling me that my tablet is up to date
I went back to the root menu of update page ,, my tablet still in 4.0.3 and it didnt update to 4.0.4 !!
What i have to do to make my tablet get the new updates and install it ?
thats was my first question the second one i wanted to reboot in recovery i turned the tablet off and powered it up again and kept pressing the volume down button ,, but i didnt get the recovery menu ,, should i do something before pressing the volume down ?
Thanks and am sorry for my long post
PS: I live in Syria not in USA m,, but i bought this tablet from USA

jabriz said:
Hey
I bought a brand new xoom mz604 from eBay
when i powered it up and checked for update its told me that there is 4.0.4 update for it
I clicked install now "after the tablet downloaded it"
The tablet rebooted and I got android robot picture with red sign having "!" mark
i waited a few mintus then it rebooted normally
I went to the update menu again and clicked check for update and its telling me that my tablet is up to date
I went back to the root menu of update page ,, my tablet still in 4.0.3 and it didnt update to 4.0.4 !!
What i have to do to make my tablet get the new updates and install it ?
thats was my first question the second one i wanted to reboot in recovery i turned the tablet off and powered it up again and kept pressing the volume down button ,, but i didnt get the recovery menu ,, should i do something before pressing the volume down ?
Thanks and am sorry for my long post
PS: I live in Syria not in USA m,, but i bought this tablet from USA
Click to expand...
Click to collapse
And whose side are you on? Government's or rebels?
Do a factory reset, then start all over again.
Sent from my ADR6400L using Tapatalk 2

Related

[Q] wifi xoom not updating to 3.1

I just picked up a used xoom that had 3.0.1 on it...
when I checked for updates, it found 3.1 HMJ37.... It downloaded and verified it. then I clicked on restart and install.
It proceeded to restart the Xoom, powered back on to the green android guy with the triangle inside.... then after a few minutes it restarts again...
but it still has 3.0.1 on it....
Ive done this 3 times so far.....
Any ideas what the issue could be?
thanx for your help
Danny
could it be failing the update because its not running stock 3.0.1?
how could I tell if its stock or has already been rooted (I know on phones you have a superuser app, but dont know to much about rooting tablets)
inferno1 said:
I just picked up a used xoom that had 3.0.1 on it...
when I checked for updates, it found 3.1 HMJ37.... It downloaded and verified it. then I clicked on restart and install.
It proceeded to restart the Xoom, powered back on to the green android guy with the triangle inside.... then after a few minutes it restarts again...
but it still has 3.0.1 on it....
Ive done this 3 times so far.....
Any ideas what the issue could be?
thanx for your help
Danny
Click to expand...
Click to collapse
Is your xoom rooted?
Sent from my Nexus One using XDA App
msavic6 said:
Is your xoom rooted?
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
Im not sure how to tell... there doesnt appear to be any superuser on it...
any when I loaded setcpu, is was not able to gain access....
any other way to tell is its not completely stock?
So I decided to try a few more things..
I powered it on while holding the volume down key...
It got to the red cirlce with an M in it and says in the top left-
"starting fastboot protocol support"
I assume this means that I dont have a completely stock device???
unfortunately it is stuck there.... its not doing anything else....
any ideas?
-update
(apparently holding down the volume up key and pressing the power button got it to restart)
Can anyone explain what the fast boot is and how to go back to stock?
update 2-
holding the volume up and powering it on gives me this message
"starting RSD protocol support 3"
and then just hangs as well
thanx for your help
danny
One more thing I noticed, When it restarts to perform the upgrade, it shows the below message when the Green Droid comes on
'Entering System Recovery'
thanx again
do a reset on it so you know your working with a clean slate download something like adfree to see if it is rooted from previous owner if it is
http://forum.xda-developers.com/showthread.php?t=1146153

Hard Reset Nexus S with ICS 4.0.3 with external buttons -> Hang on Recovery ??

Last week i've updated manually my nexus s to ics 4.0.3.
Ok now i want to do Hard Reset with External buttons.
I've done this.
VolUP+Power
thenk i came into bootloader menu
Now i've choose Recovery and confirm with Power
I see a Android icon maybe for a second and screen stayed black with softkey turned on.
Thats all, it stucked. It doesnt happend anything.
What is going on here.??
How can i do hard reset with ics??
knjigo said:
Last week i've updated manually my nexus s to ics 4.0.3.
Ok now i want to do Hard Reset with External buttons.
I've done this.
VolUP+Power
thenk i came into bootloader menu
Now i've choose Recovery and confirm with Power
I see a Android icon maybe for a second and screen stayed black with softkey turned on.
Thats all, it stucked. It doesnt happend anything.
What is going on here.??
How can i do hard reset with ics??
Click to expand...
Click to collapse
First download : http://www.4shared.com/zip/Uj3mr3gL/ICS_ROOT_RECOVERY.html
Just unpack , connect your phone and click run.but......good luck !
It doesn't work for me Is there another way to hard reset my phone ?
recovery from 4.0.3 has a bug on SLCD-screens: screen is too dark and appears black. the recovery is actually running, but you have to navigate blind. some reported that using a torch directed at the screen lets you see something...
dunno, i replaced stock-recovery with clockworkmod.
what i do know is you didn't search before posting...
True, i haven't searched as I should since I'm new with the Nexus S i9023 (before i had Galaxy S) but i was directed by google to xda forum, and since i had a username, and the topic was about my problem i thought it is ok to write here
Anyway, if that's so, when it is in recovery, and blackout, what should i do to hard reset it ? I mean, how many times should I press the volume down to pe on "hard reset" ?
According to this pic, two times. Then power as enter button. But I don't know what the confirmation screen looks like...
www.heise.de/newsticker/meldung/Ach...exus-S-3-Update-1397457.html?view=zoom;zoom=2
I always use cwm, never seen stock recovery.
With my Galaxy S I used cmw, but with this one I would like to use the stock recovery..
I will try to wipe it "blind" Hope it works. Tanks alot
P.S.: It doesn't work

Xoom Freeze during Official update to ICS

my xoom just got the OTA update and while updating it got stuck on the screen saying "Starting Fastboot protocol support." Its been on this screen for 10mins, and idk what to do. The Motorola dual core technology symbol that it always on the xoom when it starts up is there also. I have stock everything. PLEASE HELP.
Well the first thing to not do is post twice in both General and Q&A, just make one post so your answers aren't all spread out.
so i got bored waiting and just held the power and the volume up button. it restarted abd ICS was installed and was finishing configuration.
dweezy108 said:
so i got bored waiting and just held the power and the volume up button. it restarted abd ICS was installed and was finishing configuration.
Click to expand...
Click to collapse
That should of been the first thing you did before posting... IMHO
I hope you dont try and root your Xoom.....lol

Bug happen after update from GB to ICS for HTC Sensation XE

Sorry for posting this ><~
After i update from GB to ICS as it launch in malaysia few days ago (HTC Sensation XE),i was figure something not right to be happen.
1.) Why every times i restart the phone,it alway go to the android upgrading screen (Optimizing Application)...It was quite annoying...anyone here know the right way to fix it? As the Optimizing should be finish running for the first time i install the update.
2.) My HTC Sensation XE was a original without root or anything.It was pure...why i press VOL DOWN+POWER button and go select the RECOVERY,it will go to a black screen and a phone logo with a warning sign....what does that mean?? Is there was a ICS bug? or my phone problem???
Please HELP >< i was trying hard to find the solution,but so far can't find any of it ~~ SAD CASE
Android version: 4.0.3
Sense :3.6
marcus6431 said:
Sorry for posting this ><~
After i update from GB to ICS as it launch in malaysia few days ago (HTC Sensation XE),i was figure something not right to be happen.
1.) Why every times i restart the phone,it alway go to the android upgrading screen (Optimizing Application)...It was quite annoying...anyone here know the right way to fix it? As the Optimizing should be finish running for the first time i install the update.
2.) My HTC Sensation XE was a original without root or anything.It was pure...why i press VOL DOWN+POWER button and go select the RECOVERY,it will go to a black screen and a phone logo with a warning sign....what does that mean?? Is there was a ICS bug? or my phone problem???
Please HELP >< i was trying hard to find the solution,but so far can't find any of it ~~ SAD CASE
Android version: 4.0.3
Sense :3.6
Click to expand...
Click to collapse
First question, few people have experienced that too. Im not sure if they found out the solution for it yet
2nd, That's normal, it only means that you have the stock recovery, don't worry.
Sent from my HTC Sensation XE with Beats Audio
Thanks for your reply....
Did u know the step for stock recovery that u mention @@? because im still new to this stuff,doest really understand how it work=.=....
marcus6431 said:
Sorry for posting this ><~
After i update from GB to ICS as it launch in malaysia few days ago (HTC Sensation XE),i was figure something not right to be happen.
1.) Why every times i restart the phone,it alway go to the android upgrading screen (Optimizing Application)...It was quite annoying...anyone here know the right way to fix it? As the Optimizing should be finish running for the first time i install the update.
2.) My HTC Sensation XE was a original without root or anything.It was pure...why i press VOL DOWN+POWER button and go select the RECOVERY,it will go to a black screen and a phone logo with a warning sign....what does that mean?? Is there was a ICS bug? or my phone problem???
Please HELP >< i was trying hard to find the solution,but so far can't find any of it ~~ SAD CASE
Android version: 4.0.3
Sense :3.6
Click to expand...
Click to collapse
I also noticed the same behavior after I got the ICS FOTA upgrade the other day. Each time I reboot the phone, I see an "Android is upgrading..." screen. Though, I'm not 100% sure this is a bug, or even an issue. For all we know, this could be an ICS feature. Remember how long it usually took for the Sensation XE to reboot? I think that's what's happening underneath (i.e., Android is optimizing under the hood). It's just that before ICS, we only see the Beats Audio logo and we have no idea what's going on below.
Regarding your issue with recovery. With your phone completely switched off, hold down both the Volume Down and Power buttons. You'll arrive at the HBOOT screen. From there, select "RECOVERY". You'll arrive at the screen with a red exclamation mark. To continue to the recovery menu, press both the Volume Up and Power buttons simultaneously. Let me know if this worked for you because this is usually the manner I access recovery (both under Gingerbread, and now on ICS).
bigchunks_atb said:
I also noticed the same behavior after I got the ICS FOTA upgrade the other day. Each time I reboot the phone, I see an "Android is upgrading..." screen. Though, I'm not 100% sure this is a bug, or even an issue. For all we know, this could be an ICS feature. Remember how long it usually took for the Sensation XE to reboot? I think that's what's happening underneath (i.e., Android is optimizing under the hood). It's just that before ICS, we only see the Beats Audio logo and we have no idea what's going on below.
Regarding your issue with recovery. With your phone completely switched off, hold down both the Volume Down and Power buttons. You'll arrive at the HBOOT screen. From there, select "RECOVERY". You'll arrive at the screen with a red exclamation mark. To continue to the recovery menu, press both the Volume Up and Power buttons simultaneously. Let me know if this worked for you because this is usually the manner I access recovery (both under Gingerbread, and now on ICS).
Click to expand...
Click to collapse
Did you mean after i select the Recovery and straight away hold Vol UP+Power Button in order to get into Recovery?
EDIT: Yeah...i success to get into recovery menu^^ thanks!
Where are the proxy settings? they are not under advanced in the wifi settings...
I just got the official ICS update for my HTC sensation...
doc13 said:
Where are the proxy settings? they are not under advanced in the wifi settings...
I just got the official ICS update for my HTC sensation...
Click to expand...
Click to collapse
I also found that the previous Power Saver Setting doesnt have in the ICS....Or maybe i can't found it? hahaha
guys i faced this issue as well.. just wanna confirm u guys did updated twice right? 1st update is ICS 4.0.3 & 2nd update is small fix setting (bluetooth, wi-fi & etc)
the android updating is delaying the boot up time.. does recovery or hard reset manage 2 fix this particular issue?? thanks~

Samsung Galaxy Tab 2 (10.1) won't shut down after the latest firmware update

Hi. I hope this is the correct forum. My Samsung Galaxy Tab 2 (10.1) won't shut down after the latest firmware update. I believe I had 4.2.1 and now I have 4.2.2. My device name is is GT-P5113. I plugged the Tab into my computer and Kies opened automatically. It said there was an update for my device so I updated.
All seems to be ok, but now when I choose to "shut down" the tablet shuts down and then cycles back on as if I had just pressed the power button to turn it back on.
I guess it could be worse - it could be refusing to turn on.
Is there a fix for this? Anybody else had this problem?
It is not rooted and I don't really want to do so.
Thanks in advance for any help!
I think u could wipe cache in stock recovery I would do that and see if that fixes it. Hold down vol up and power at the same time till the device reboots into recovery. Dunno how it is on the bigger ones but on the 7" I have to keeo holding the buttons for a second longer after the samsung gtab2 logo comes on to boot in to recovery.
Remember u dont want to factory reset just wipe cache
Sent from my GT-P3113 using xda app-developers app
wipe cache
Thank you for the reply. I tried that and got an "error". I was able to get to recovery mode and choose "wipe cache". It begins and I get an error message.
mymeatb18 said:
I think u could wipe cache in stock recovery I would do that and see if that fixes it. Hold down vol up and power at the same time till the device reboots into recovery. Dunno how it is on the bigger ones but on the 7" I have to keeo holding the buttons for a second longer after the samsung gtab2 logo comes on to boot in to recovery.
Remember u dont want to factory reset just wipe cache
Sent from my GT-P3113 using xda app-developers app
Click to expand...
Click to collapse
beezerhale said:
Thank you for the reply. I tried that and got an "error". I was able to get to recovery mode and choose "wipe cache". It begins and I get an error message.
Click to expand...
Click to collapse
What type of error?? :cyclops:
error
It just read "error" and a image of the little android on it's back.
mythi said:
What type of error?? :cyclops:
Click to expand...
Click to collapse
beezerhale said:
It just read "error" and a image of the little android on it's back.
Click to expand...
Click to collapse
can you take a picture of it ??
mythi said:
What type of error?? :cyclops:
Click to expand...
Click to collapse
mythi said:
can you take a picture of it ??
Click to expand...
Click to collapse
I just uploaded 4 pics to a section of a website that I already have running.
Here is the link:
http://6thgraderocks.wix.com/galazyerror
The images show the end process of updating through Kies (I screen captured), the current tab info, the recovery screen and the error I get when I try to erase cache. Keep in mind, I am able to reboot and my tablet comes on like normal - no issues except when I try to turn it off - it comes right back on.
beezerhale said:
I just uploaded 4 pics to a section of a website that I already have running.
Here is the link:
http://6thgraderocks.wix.com/galazyerror
The images show the end process of updating through Kies (I screen captured), the current tab info, the recovery screen and the error I get when I try to erase cache. Keep in mind, I am able to reboot and my tablet comes on like normal - no issues except when I try to turn it off - it comes right back on.
Click to expand...
Click to collapse
Did you try flashing pit?? did you flash jb bootloader ?? did your device be rooted before flash ?? were you on cm/aokp/pac/slim/etc ??? if yes whic h build did you flash black hawk next kernel ?? <--- may be it what caused it ---> did you try to downgrade to 4.0.3/4.0.4/4.1.2 if yes what happened what did you flash before going to stock rom like mod and etc ???? hope you answer these questions !!
also try this
enable usb debugging
turn off your tab fully
connect tab to pc pull a logcat dsmg ksmg and post them as txt or pastbin
does your tab stuck in recovery loop like rebooting always to recovery sometimes until you compeletly shut down the tab?
if it is under warranty return it to SAMMY TO FIX IT IT IS THEIR FAULT !!
i think it is not hard ware related don't worry !!
This tab is not rooted or tampered with at all. I have no desire to do so.
mythi said:
Did you try flashing pit?? did you flash jb bootloader ?? did your device be rooted before flash ?? were you on cm/aokp/pac/slim/etc ??? if yes whic h build did you flash black hawk next kernel ?? <--- may be it what caused it ---> did you try to downgrade to 4.0.3/4.0.4/4.1.2 if yes what happened what did you flash before going to stock rom like mod and etc ???? hope you answer these questions !!
also try this
enable usb debugging
turn off your tab fully
connect tab to pc pull a logcat dsmg ksmg and post them as txt or pastbin
does your tab stuck in recovery loop like rebooting always to recovery sometimes until you compeletly shut down the tab?
if it is under warranty return it to SAMMY TO FIX IT IT IS THEIR FAULT !!
i think it is not hard ware related don't worry !!
Click to expand...
Click to collapse
I have the exact same problem with BOTH my Galaxy Tab 2 10.1 (Wi-Fi only) It's a software problem for sure...
Also flashing back to 4.1.1 or lower will eliminate the problem
Sent from my GT-P5113 using xda app-developers app
I know I could probably do that (flash back) myself, but I just don't want to. I have bricked a Kindle Fire before while trying to make it do what I wanted it to. I don't want to mess with this Galaxy - it does exactly what I want it to --- surf the web, Netflix/Hulu, and comic books - I'm not too complicated!
I spoke with Samsung yesterday and they said to try a hard reset. That did not work. I spoke with another rep this morning and they are going to repair or replace it for me. He sent a shipping label to my email. This was a gift and I have no receipt. I am VERY pleased with the service from Samsung.
SebasC said:
Also flashing back to 4.1.1 or lower will eliminate the problem
Sent from my GT-P5113 using xda app-developers app
Click to expand...
Click to collapse
So you're going to replace a perfectly good product with a software mistake? I've two tablets, unrooted, 4.2.2 with the same problem... Your better off waiting for a fix..
Why shoukd he feel burdened for something he had no control over. Samsung sent the update, iys not his fault its not doing what it should. If he wants to return it cuz it doesnt turn off as it should he has every right to do so. At least he didnt brick it and is expecting samsung to pay for it.
Sent from my GT-P3113 using xda app-developers app
I had the same problem
Hello,
I registered here to just answer your question since I've been searching around on the internet as well for this problem. I have a Samsung Galaxy Tab 2 10.1 with version 4.2.1. I updated to version 4.2.2 and all hell broke loose. Before I get into it, I had a perfectly working tablet that never had any problems. I installed all updates through OTA or Samsung Kies. It's not rooted.
Anyway, after the update to 4.2.2 my tablet wouldn't turn on. I had to plug it into the wall outlet and then it finally turned on. After playing around with it, some of the widgets didn't work so I thought maybe I should turn it off and reboot it. When I chose "power off" it wouldn't turn off. Instead it would automatically restart. After trying several attempts it still wouldn't turn off so I contacted Samsung. They made me clear the cache and then wipe out the whole system and install a fresh copy of the software. The tablet then went black and now all that was shown on the screen was the little android bot with the error message like how yours is now. It wouldn't boot up to the main screen anymore.
So I had to return the tablet back to Samsung yesterday and they are going to attempt to fix it. It's still under warranty but I'll be pissed if I won't be able to install the new software on my tablet since I like the new updates they did for it.
Anyway, sorry for my long response but I hope this helps you out even though nothing was resolved. I'll post what happens once I get back my tablet.
Similar "Reboot after turn off" issue
I have the same "can't turn off" issue on my stock Tab 2 10.1 updated to 4.2.2 via Kies. After turning off and confirming on the screen, the tablet simply turns back on. This typically happens several times in a row before something happens and it stays off. I emailed Samsung to request support.
d86 said:
Hello,
I registered here to just answer your question since I've been searching around on the internet as well for this problem. I have a Samsung Galaxy Tab 2 10.1 with version 4.2.1. I updated to version 4.2.2 and all hell broke loose. Before I get into it, I had a perfectly working tablet that never had any problems. I installed all updates through OTA or Samsung Kies. It's not rooted.
Anyway, after the update to 4.2.2 my tablet wouldn't turn on. I had to plug it into the wall outlet and then it finally turned on. After playing around with it, some of the widgets didn't work so I thought maybe I should turn it off and reboot it. When I chose "power off" it wouldn't turn off. Instead it would automatically restart. After trying several attempts it still wouldn't turn off so I contacted Samsung. They made me clear the cache and then wipe out the whole system and install a fresh copy of the software. The tablet then went black and now all that was shown on the screen was the little android bot with the error message like how yours is now. It wouldn't boot up to the main screen anymore.
So I had to return the tablet back to Samsung yesterday and they are going to attempt to fix it. It's still under warranty but I'll be pissed if I won't be able to install the new software on my tablet since I like the new updates they did for it.
Anyway, sorry for my long response but I hope this helps you out even though nothing was resolved. I'll post what happens once I get back my tablet.
Click to expand...
Click to collapse
Reboot issues
avm1 said:
I have the same "can't turn off" issue on my stock Tab 2 10.1 updated to 4.2.2 via Kies. After turning off and confirming on the screen, the tablet simply turns back on. This typically happens several times in a row before something happens and it stays off. I emailed Samsung to request support.
Click to expand...
Click to collapse
I had a live chat with Samsung just now. It is interesting that the tech I communicated with did not know of any issue with the rebooting and there was no mention in their system that a problem even existed (so I sent a link to this page to him).
Anyway, the end result was that it I wanted to fix the problem, I would have to restore Android through KIES:
samsung.com/us/support/faq/FAQ00052690/61266/GT-P3113GRSXAR
This will delete all data and get back to Android 4.2.1
Since I have already have seen issues with KIES, I wonder if it wouldn't be easier to just use ODIN? Any suggestions from those who might have tried both?
update #1
Just wanted to give an update. Samsung sent me an email yesterday stating they "fixed" my tablet. I should be getting back my tablet by the end of this week or early next week. The receipt said that it was a "software problem" and they reinstalled new software with the latest update. I'm just wondering if it's 4.1.2(that worked fine with my tablet) or 4.2.2(which messed up my tablet)
I'll give another update once I get it in my possession.
---------- Post added at 05:33 PM ---------- Previous post was at 05:28 PM ----------
SamsungTab2User said:
I had a live chat with Samsung just now. It is interesting that the tech I communicated with did not know of any issue with the rebooting and there was no mention in their system that a problem even existed (so I sent a link to this page to him).
Anyway, the end result was that it I wanted to fix the problem, I would have to restore Android through KIES:
samsung.com/us/support/faq/FAQ00052690/61266/GT-P3113GRSXAR
This will delete all data and get back to Android 4.2.1
Since I have already have seen issues with KIES, I wonder if it wouldn't be easier to just use ODIN? Any suggestions from those who might have tried both?
Click to expand...
Click to collapse
I tried this when I chatted with Samsung and it messed up my tablet completely where as when I rebooted my tablet it would show an android robot with "error"
Plus, I don't know about you but I don't want to have 4.2.1. I want to have the 4.2.2 update on my tablet. It's a much more sleeker interface. Just the only problem is that it wouldn't shut off. I will see what happens once I have it. If 4.2.1 is on my tablet I will try again updating the software to 4.2.2.
There are some problems like boot fail or can't poweroff I've seen at some posts, they do the same things:
1.flash a 4.2.2 stock rom
2.have some problems: boot fail or can't poweroff eg..
3.boot to recovery and want to wipe the cache
4.get a error with the robot logo lie down
I found a post mentions that he've fixed this problem by using odin 3.07 flash the 4.2.2 stock rom with a matched kernel boot file.
The post is here, it's in chinese:
http://b.it168.com/thread-4690107-1-1.html
His solution is get to this site to find the 4.2.2 stock rom and matched kernel file of your device and use odin 3.07 flash them:
http://samsung-updates.com/
do it at your own risk maybe solve your problem.
Update #2
So I got my tablet today and I turned it on to see that it had android software 4.1.1. Then the software update icon popped up and I updated to 4.2.2. Then the same problem happened again like the last time. The tablet wouldn't turn off and it would automatically restart. I contacted Samsung Support again and they had me do a factory reset which then fried my tablet again. It doesn't turn on. So now I have to send it back again for a 2nd time. This time they said they may have to replace the tablet either with the same tablet or a different model tablet. But I stressed to them to make sure to update the tablet this time to 4.2.2 so they can see the problem I'm facing. We shall see next week I guess what happens.

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