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Hi all, Ive had my captivate for about a week now and have been playing with it, I've been all over the web trying to figure out why I can't sync it with my pc Ive tried both my laptop with windows 7 and my desktop running XP. Nothing will work ive downloaded the drivers from Samsung's site and kies and kies mini with no luck. No matter what i do it says device not recognized windows has stopped the device and nothing shows up on the phones screen it just shows its charging, I'm guessing its something I'm doing but i just don't know what. Once I had so much trouble I connected a Samsung flight to my PC that's running XP and it worked just fine. Can anyone help me out i want to root the captivate so i can get take off all this att crap!!!
Did you mount the phone after plugging it into your computer? You should pull down the notification bar and it should give you the option to copy files to/from computer.
Also, set you usb settings to mass storage. It's in settings...can't remember where on stock.
Sent from my SGH-I897 using XDA App
Yes I have put the phone in all the different usb settings debugging,media player, mass storage, ask on connection, kies. When I plug it in the only thing that changes on the phone screen is its showing its charging it doesn't give me any option to mount. The same cable will connect my old Flight phone and that phone transfers files just fine. This really has me stumped.
You downloaded and installed drivers from this site? http://www.samsung.com/us/support/downloads/SGH-I897ZKAATT
This may sound random and stupid but are you plugging into a USB that is directly connected to the motherboard (back of the computer)? If you're on a laptop there is no way to test this...basically, there was some issues before of people not having their computer recognize their phone and the issue was too low of power from the USB.
Hopefully someone else can chime in as well. I'm pretty new to this too so I can only think of fairly basic things.
I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .
If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App
FYI, drivers are NOT needed for USB mass storage, just to be clear.
Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .
it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.
http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT
Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.
Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!
Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.
Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
Click to expand...
Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?
Hi,
Quick background: Former sys admin with some Unix experience. Already own a Toshiba Thrive rooted with CWM. Gave that to the wife and got me the GT 7+. Read the forum here prior to buying. Rooted on day one.
Stats: GT-P6210 Build: HTJ85B.UEKL1 P6210UEKL1
PC: Windows 7 21 Bit Enterprise SP1
Kies: Kies_2.1.1.11124_17_6
Later on the first day, after installing aps, I installed latest version of Kies and plugged it in with the supplied usb cable in order to transfer some files to my Sandisk 32Gb microsd. Kies already running and debugging off as per the instructions. Results: Tab plays a notice and I see the MTP connected icon. My pc does NOTHING. No sound, no notice, Kies does nothing.
I unplugged and tried the other 3 ports. 2nd port gives me same result and on the 3 & 4 port I lose the tab's MTP notice and it begins charging.
So, this is what I have done in order:
1. Re-installed Kies--->same result. No MTP notice on tab.
2. Debugging on--->same
3. Tried in on my room mate's W7 machine---> Alas! I get a driver installation and I am able to see both drives. I quickly unplugged and thanked him.
4. Cleaned my pc by:
a. Deleting all USB controllers
b. Deleting all USB installations on registry (HKEY_LOCAL_MACHINESYSTEMCurrentControlSetEnumUSBSTOR)
c. CCLEANER the whole system.
d. Turn off. Pull off battery. Press power button to drain motherboard.
e. Restart and re-install USB controllers.
f. Restart again.
5. Plug in again--->Tab plays a notice and I see the MTP connected icon. My pc does NOTHING. No sound, no notice, Kies does nothing.
6. Pull my hair, bang my head, wished I would have kept the Thrive. (just plug, and drag and drop)
Left it plugged to the pc overnight. Next morning I see the found new device on systray and it is trying to find drivers. I quickly open Kies and see some activity as it tries to connect. and after a few seconds, it stops. Result: No drivers installed, no Kies recognition, no drive letters, nothing.
8. At this point I ask my room mate to let me plug in on his pc to see if he still sees it and nothing happens on his pc.
9. I wipe the table back to stock.--->Tab plays a notice and I see the MTP connected icon. My pc does NOTHING. No sound, no notice, Kies does nothing. Then after I tried other ports, it begins charging and I lose the MTP notice.
10. I re-roo,t reconfigure the beast, and do a backup. Tablet is running smooth as silk, but it never connects. This all happened in the last three days.
11. Last thing I did, as I am writing this with the tablet plugged in to the pc and MTP notice on, was to un-mount the microsd and remount. MTP re-initializes and it does nothing.
I may be suspecting a cable and unfortunately, I am in no position to get my hands on another one in a timely manner. At this point, I could reflash back to a stock firmware, send back to amazon and wait for another one to come in three to four weeks (I am deployed to a remote area) and I just don't want to do that.
The tab runs great. Love the size and speed. I guess I can continue taking out the microsd card out every time I want to add a file, but I am afraid that it may eventually end up ruining the card and possibly the tablet.
Please help. I have scoured the internet, but all I ever find is solutions that I already have tried.
Thanks in advance,
Sal
you could use adb over wifi.. There are a few apps in the market for this. Does adb recognize the tab when its plugged in via USB?
Also try Android commander, it is a GUI based adb server, you should be able to navigate to sdcard/extstorages/ and your external card should be there
Sent from my HTC Glacier using Tapatalk
You could also use a file explorer like Root Explorer and Dropbox to transfer files back and forth.
Have you tried a different USB port on the PC? like one round the back.
Also, try without the sdcard in.
Ticked/unticked USB development/debugging on the tablet?
If it works on another computer though it would suggest its your own PC which has the problem, not the tablet.
tried with Linux on the same PC?
Does Odin see the tablet when in download mode?
if you have clockwork mod recovery, doesn't that have a USB mount option ? It does on my gs 2. My tab isn't with me to check.
Oh and kies has an option to reinstall the driver. Did you try with the older version of kies again?
Sent from my GT-I9100 using xda premium
ringnutz said:
you could use adb over wifi.. There are a few apps in the market for this. Does adb recognize the tab when its plugged in via USB?
Also try Android commander, it is a GUI based adb server, you should be able to navigate to sdcard/extstorages/ and your external card should be there
Sent from my HTC Glacier using Tapatalk
Click to expand...
Click to collapse
I'll try adb. I will install it and see if how it works. Time is tight so I will report later.
Sal
crunchie-uk said:
Have you tried a different USB port on the PC? like one round the back.
Also, try without the sdcard in.
Ticked/unticked USB development/debugging on the tablet?
If it works on another computer though it would suggest its your own PC which has the problem, not the tablet.
tried with Linux on the same PC?
Does Odin see the tablet when in download mode?
if you have clockwork mod recovery, doesn't that have a USB mount option ? It does on my gs 2. My tab isn't with me to check.
Oh and kies has an option to reinstall the driver. Did you try with the older version of kies again?
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I have done all that you mentioned with the exception of Linux and Odin. I am not going to get into Linux as that would start a whole other project. I will install ADB to see if I can force the drivers.
I just tried the CWM mount USB mount but get "E: Unable to open ums lunfile (No such file or directory)"
Also, on my friend's pc worked once but not after that.
I will continue to explore the ODIN suggestion.
Thanks,
Sal
chad_k69 said:
You could also use a file explorer like Root Explorer and Dropbox to transfer files back and forth.
Click to expand...
Click to collapse
I use ES Explorer (wonderful app!) now. My end-state is not to have to remove the card every time I transfer a file.
Sal
EDIT: Sorry, I see now the dropbox suggestion. Yes that would work for smaller files, but I am not sure that dropbox can handle movie size files. It would be a last resort solution.
Thanks,
Sal
Adb is probably going to be your best bet. It can be a pain to set up at times, but in the long run is a must have for any Android device. Kies normally installs the drivers that adb uses, so hopefully you can get them to install. If it still doesn't work I would suggest swapping it out for a new tab, as much as that sucks. If you need help, I constantly check these forums, so I should be able to provide some support
Sent from my HTC Glacier using Tapatalk
ringnutz said:
Adb is probably going to be your best bet. It can be a pain to set up at times, but in the long run is a must have for any Android device. Kies normally installs the drivers that adb uses, so hopefully you can get them to install. If it still doesn't work I would suggest swapping it out for a new tab, as much as that sucks. If you need help, I constantly check these forums, so I should be able to provide some support
Sent from my HTC Glacier using Tapatalk
Click to expand...
Click to collapse
Well, got ADB installed and running. Set the path and ran it. Plug the tab with debugging clicked on, and got "MTP connected" on the tab's screen. At this point I am excited since I never seen the "MTP connected " on debug mode. I typed the "adb devices" command and got "List of devices attached" ___________________.
Yep, blank. Obviously the pc is not seeing it. My conclusions are the following:
1. Bad cable
2. Bad device
The fact that it recognized once on my room mates' pc and then none at all, and the fact that it was recognized on my pc for a brief random time, then it means that the device can't handshake with the motherboard and thus is a communication issue.
I'll try my luck with Samsung tech support and see if they can replace the cable.
Just thought of something, would installing Windows XP Mode under a Windows Virtual PC recognize new devices or just feed from the Windows 7 library?
Sal
saldman said:
Well, got ADB installed and running. Set the path and ran it. Plug the tab with debugging clicked on, and got "MTP connected" on the tab's screen. At this point I am excited since I never seen the "MTP connected " on debug mode. I typed the "adb devices" command and got "List of devices attached" ___________________.
Yep, blank. Obviously the pc is not seeing it. My conclusions are the following:
1. Bad cable
2. Bad device
The fact that it recognized once on my room mates' pc and then none at all, and the fact that it was recognized on my pc for a brief random time, then it means that the device can't handshake with the motherboard and thus is a communication issue.
I'll try my luck with Samsung tech support and see if they can replace the cable.
Just thought of something, would installing Windows XP Mode under a Windows Virtual PC recognize new devices or just feed from the Windows 7 library?
Sal
Click to expand...
Click to collapse
Hmm, that is strange.. I was new to samsungs and when I tried to root it it took me a while because I didn't know that kies installed the drivers. After I installed it though adb devices showed my tab connected...
Sent from my HTC Glacier using Tapatalk
You still haven't tried Odin in download mode though.it could just be a bad flash
Sent from my GT-P6210 using xda premium
crunchie-uk said:
You still haven't tried Odin in download mode though.it could just be a bad flash
Sent from my GT-P6210 using xda premium
Click to expand...
Click to collapse
I placed the tab on download mode and queried it from adb and got nothing. I then queried it via ODIN3 and got no response as well.
I have come to terms that it has to be the device or the USB cable. Just ordered two (yes, two) different type cables to test out the theory. If they don't do it, then I am sending the tab back to Amazon.
It takes about a week to get stuff shipped where I am at so I'll check in later and report.
Sal
Just an update.
I bought a cheap cable from Amazon for $ 3.31 US to test the cable theory and guess what? It worked.
Curse you Samsung for your lack of QC with your cables. I have read throughout most of the forums (not just this one) and it seems that cables for these devices are notoriously finicky.
While on the one hand, I am glad that I got a cable that works, Samsung owes me over thirty hours of my life that I had to spend on troubleshooting a brand new device.
The part that I hate the most is that when I tried to contact Samsung's tech support, all they kept telling me is that it must be my pc even after I told them all the troubleshooting that I had done. Yes, they played the blame game.
My Toshiba Thrive worked right out of the box with a standard micro usb cable.
Ok. Rant off.
Sal
Glad to hear you got it working. Personally I have a ftp server set up on my comp that I use to transfer files back and forth. Much easier IMO than having a cable every time I need something transferred
Sent from my HTC Glacier using Tapatalk
i have googled for 3 or 4 days now trying to find a solution as to why my brand new p3113 will not connect to my computer. i have installed, uninstalled, restarted, rebooted kies and driver.s i've even switched pcs. i feel like everything i could possibly find and still no connection.
my husbands win vista pc connected (little DING usb noise) but it was unrecognized device and i couldnt get passed that point. my win 7 pc will only charge the tablet, nothing else. im starting to get frustrated so i'm open to suggestions...
It could be the cable. It could also be the usb port on your pc might be defective. Have you tried using a different usb port?
katastrofee said:
i have googled for 3 or 4 days now trying to find a solution as to why my brand new p3113 will not connect to my computer. i have installed, uninstalled, restarted, rebooted kies and driver.s i've even switched pcs. i feel like everything i could possibly find and still no connection.
my husbands win vista pc connected (little DING usb noise) but it was unrecognized device and i couldnt get passed that point. my win 7 pc will only charge the tablet, nothing else. im starting to get frustrated so i'm open to suggestions...
Click to expand...
Click to collapse
Did you try to install Kies on the vista pc ?
If you only want to transfer data on the internal/external SD card try using "camera mode" in connection settings.
I have the same problem with an Windows8 pc, Kies does not see any of my samsung phones no matter what i tried, but i can freely flash true odin.
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Doesn't seem like there is much help here on the 2 Samsung formums I posted on....
I know its not my windows profile as I have tried 3 different profiles as well as safe mode.
Tried 2 different sets of Samsung USB drivers and no improvement.
Like I said I had no issues on a windows XP machine or a windows 10. I didn't even need to install the USB drivers/Smartswitch on either of those machines.
We can't be the only 2 people!
Kalveitt said:
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Click to expand...
Click to collapse
Firstly, i cannot give you direct answers.
Just my thoughts.
i have a S8+. No root stock as is.
I have Lenovo laptop Win 10.
From day one, out of box, i connected
S8+ and it connected. I can do whatever
i want. Transfer data, photos videos.
ADB etc
So it should work...?
However i do realize there are quite a few things to consider......
Samsung drivers on laptop and a few other
issues..... eg
For one,
have you enabled
in Phone /Settings /Developers Option /Usb debugging.?
Normally first time when you connect
With pc /laptop you should get
a small pop-up message(on device) to allow
phone to connect.?
(that's my experience, over years)
Good luck
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
I have 2 desktop pcs with win 10. One with samsung software Kies 3 and smart switch installed and the other no samsung software. Both find the device Galaxy S8+, in device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. You have an adb driver I think because you have usb debugging on, i would turn usb debugging off. The pc should find a device connected to the usb and download a driver, once done the device is recognised as galaxy S8+ in my case but will not communicate with the pc until the phone has given permission. On the phone will be a message asking you to allow the connection. Hope this helps ??
psuhbggrad said:
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
Click to expand...
Click to collapse
Firstly i do understand that you
must be quite annoyed trying to figure
out issues. (I would) Thankfully i don't.
Bottom line is that it should work..!
My experience confirms, that S8+/laptop Win 10 works.... 100%when connected
However a few suggestions.
If you feel you checked all checkbox.?
However you never said anything
about popup notice ? granting premission
for device to connect.?
So device /laptop /pc is not "seeing" each other?
All Samsung devices I have used, first time connection gives me this popup a notice
Can't remember exact wording.
Something... eg
Device id 5786446.......
Have or does your other Samsung devices
connect etc.?
Have you tried connecting to a friend pc laptop.
An option is to go to a Samsung Care Center
and as them to test and connect.
My experience (in past) is that they should
assist you.
If it connects to friend pc or Service provider /Samsung Care Centre.
Then surely it has to be your pc/laptop?
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
I would go on to Samsung support look up the phone and download the usb driver and install from the download. Good luck
I've downloaded the drivers from Samsung 2x.
psuhbggrad said:
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
Click to expand...
Click to collapse
I can vaguely remember that i had this same
issues with my Note 5 and Win 10.
This was many months/year or two, ago.
I also had yellow exclamation etc.
Further in Device manager( laptop) kept installing wrong Samsung drivers.!
I uninstalled drivers/installed and battle for a few months like this Then one day Windows
did an update and in update i noticed
Samsung drivers included etc. (must have been correct)
Ever since that update i had no issues again.
Bottom line... some drivers issue?
Not S8 +?
Good luck
psuhbggrad said:
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
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In the past I had this problem I downloaded USBDeview to my PC and deleted all of the old Samsung drivers, after rebooting the PC the phone was able to connect with the PC.
Tried USBDeview and removing the Samsung drivers but no difference
Still unable to connect.
I'm having this problem as well. I'm still trying to work it out, but when I remove and re-add the device through Device Manager I get this error: "An existing device was found that is a duplicate of the device being manually installed" and the device DOES connect as a camera, just not for full file transfer.
I had the same problem and tried many of the fixes, including different USB cables and different computers and different phones. I finally figured out that the case I had on the S8+ was the problem (at least for me). I took it off and everything works.
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
jimmygarison said:
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
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I have Windows on Lenovo Laptop with latest Windows updates installed. Yesterday, I downloaded Samsung Smart Switch unlocked the phone and connected it to the laptop. Smart Switch found it immediately and I did a backup. I did not need to check Device Manager. It must be a drivers problem as mentioned above.
Note 8, getting "Attention The connected device is unable to access data pm this device."
And I am only able to see some files, Sammy is a crazy fool, this is basic stuff
installed the windows fall update a week ago now connect my phone to my laptop and nothing is recognised, no phone memory and no memory card just a empty space when i click the icon where my phone should be, i've had samsung drivers installed and they have worked fine so far till today, any ideas where to find the latest drivers? and what else i can do to get access to my phone on my laptop?
solution that worked for me
On my windows 10 PC, I opened device manager (open up start and just type 'device manager') and under portable devices there was a usb device called MTP USB device or something like that (I forget the exact name) with a small triange and an exclamation mark next to it. I clicked on that and then clicked "update drivers." When the prompt comes up I chose the automatically look for drivers option. This fixed the issue and now my Galaxy s8 is recognized (it no longer says MTP USB device or whatever it was). Hopefully this works for others as well. You can also probably download the usb drivers for the phone from samsung.