Hello XDA users
my mum has recently bought a motorola android motoluxe (in white from tesco mobile) phone and has been having problems with here credit .
she started with an initial £10 credit top-up so this would have £5 credit taken off for a £5 per month 500mb data tarrif leaving £5 left for calls and texts but within 3 days she had run out of data and call credit *derp* because she had never known how a smartphone works and uses data as she had played around allot with it so then she had a talk with said mobile network the then stated that moving up to the £7.50 data tariff (1GB) would not be necessary because after a while 500mb it sufficient enough (and they said piggyback of any free wifi). so by now she had no credit and and was near the top-up for the next month time so again she topped up by £10 and got her free triple credit (from the previous top-up that she had put on) and now £5 had been taken off for the tariff and £5 left for calls and texts + £30 free virtual credit then 2 days after with light usage of hotmail and facebook she has no real credit, virtual credit and no 500mb data so what should she do or what is she doing? (i and she is very perplexed)
i have already looked at it and saw that the "clouds" live wallpaper was taking data so i disabled that and anything else that i could but things do keep turning on in the "running services" option in the application settings thing but that's all i know really.
i have also installed an app called "my data manager" which allows you to put a data plan and monitor it with that but we are now just unlocking it and going to the "giff-gaff" network as it says unlimited data
any help will do thanks.
P.s. my mum loves the motolux phone and really doesn't want to go back to her older lg phone that is ok but not as good.
Regards David
Related
I recently switched to O2 (to get a cheap XDA2) on a DATA 5 tarrif, then a couple of days later I upgraded to the Anytime100 tarrif an the Data 5 together; when I go to my unbilled usage on the )2 website it shows I have not used any of my Data allowancewhen I have used about 8 meg!
Why is this?
I'd think it's highly unlikely that you'll be getting a free service.
I think you'll find that their site doesn't always update that quickly - even though some things like texts and calls appear more swiftly.
I find that sometimes my data usage appears within 48hrs, and at other times it never appears online at all (until the final bill).
This tends to be the case with any online monitoring service and is something I've noticed having used both o2 and vodafone's online billing.
So be careful, I've run up huge bills before by relying on the usage information stated on the website.
Hi
I *do* appear to be getting free data. I am on the standard 1MB/month thing, and have now had two bills without any GPRS charges on them dispite my having gone way over 1MB. Additionally, the unbilled useage form always says that I have 1MB left (unused) when I dont.
Hope it stays this way - I will be rather peeved (actually I will refuse to pay) if they suddenly lump 3 months GPRS charges onto one bill.
Nigel
2 bills without any data charges. Thats a good statistic.
In that case I'd say that either your network has really buggered up your billing or you're on a special data tariff.
I had a similar thing about 6 months ago, so I called customer support and they told me that I'd been switched onto a Free DATA tarrif not just free SMS/MMS. So now I use about 25-30mb a month.....y not :?:
So anyway, glad to hear that you're beating the system for now - :lol: - its not like the mobile networks are not totally ripping us off with their prices over here anyway. Just hope it doesn't backfire on you.
Oh just a quick question....when you say you've used 8MB on which gateway is this :?: internet or wap :?:
Hehe I was on O2 for a year and got charged nothing for mobile web gprs, despite regularly going up to 5 or even 10MB a month.
For a few months it was the same with SMS messages. Then O2 decided to send a £110 bill making up for all the months they failed to charge for SMS messages. However the gprs continued to stay free.
I am no longer on O2 now so I wont be paying them any more! Although the service im personally getting from Orange is much better than I got with O2, theyre charging my gprs correctly... ah well :roll:
Ash
I've just got a bill from O2 for minutes they apparently 'forgot' to charge me for, covering August, September, October and November, despite having received and paid itemised bills, they've now decided to charge me for another 300 minutes.
Since we're trading stories about o2.....they sent the debt collectors after me for the sum of.....wait for it.........10quid.....when it turned out they owed me 50quid. :lol:
hi all just got my monthly bill from o2 today and the cheeky buggers have charged me over a grand for gprs . the funny thing is i dont even use the gprs on my xda2i . so first port of call was to call them and ask what do they think they r playing at . i stated to them i dont even use my gprs on my phone and never have . anyway after talking to 1 of there so called managers he said that the only thing it could be is that someone has hacked into my phone and used my gprs or my gprs is broke on my phone and somehow it has been sending and reciving data . anyway i said to them so what do i do as i am not going to pay this bill of over a grand not a chance . anyway he said i had to put it in wrighting to them stating what happend and send a copy of the bill also . and he also said to cancal my direct debit so i have . the cheek of them the guy said a thousand pound was a lot of gprs data and i said maybe it is a lot of data but it has nothing to do with me . so i have just typed up a 2 page letter to them and it will be in the post first thing in the morning . i will tell u how i get on in the near future when they get back to me . anyway direct debit cancled . o2 bunch of fools why o why did i go back to this company . i have had nothing but trouble with them . just thought i would share my thoughts with all of u
Wow. What rate have they supposedly charged you at? Is it physically possible to have used that much data?
£1120 lets say at £3 p/m is 350 meg or 10 meg a day. Hmmmmm.
But lets say it's £1 a meg for big contract customers, 30 meg a day? They've gotta be kidding!
Never heard of anyone 'hacking' gprs unless they have cloned your sim in which case Jupiter ( as was the o2 billing system) would have picked up 2 handsets on the network at the same time and flagged it.
Richard
maybe u r right i am not sure . either way i dont use the gprs . on my phone and never have i use the wireless while sitting about the house ats it . still i cant wait to see what o2 have to say . coz at the end of the day i am not going to pay this bill not a chance . if ppl cant hack into My phone then the gprs must be broke or something . god i am scared to use my phone as i dont no what else they think they can bi l me for ... still life goes on eh
are you sure the charge is for gprs and not actually for dial up WAP access?
my charmer for some reason, decided to connect to the net overnight (while i was asleep) via dial up WAP even though i have a permanent and unlimited GPRS access.
i noticed this immeadiately in the morning, checked my account online and saw the £37 plus vat charges applied for WAP, called them up and had WAP disabled and the charges refunded.
the most common reason for this to happen is your email/IM or some other prog you have installed set to automatically connect to the net.
on my charmer i suspect it was actually pocket weather doing the deed.
i have applied my own back up fix "just in case" and have taken out of the dial up settings all the "9"'s and replaced them with "x"'s so it cannot dial up at all but if i should need to, i can quickly undo this fix to connect
fluffcat1 said:
Wow. What rate have they supposedly charged you at? Is it physically possible to have used that much data?
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When they incorrectly charged me for two days data in March (thanks O2!!) it came to £117*.
Of course they don't do refunds, but credits, which means they still want you to pay the incorrect bill, to be credited later. Fools.
Can't wait until T-Mobile brings out the Hermes, then I'm gone from O2 forever.
(*I stream radio a lot, and use push email a lot, and download from RSS feeds a lot.)
According to my online bill i'm still not getting charged for GPRS access.
fluffcat1 said:
Wow. What rate have they supposedly charged you at? Is it physically possible to have used that much data?
£1120 lets say at £3 p/m is 350 meg or 10 meg a day. Hmmmmm.
But lets say it's £1 a meg for big contract customers, 30 meg a day? They've gotta be kidding!
Never heard of anyone 'hacking' gprs unless they have cloned your sim in which case Jupiter ( as was the o2 billing system) would have picked up 2 handsets on the network at the same time and flagged it.
Richard
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I'm not actually suprised. When my corporate 9100 arrived at the beginning of using it I fortunately loaded the gprs monitor.
Our exchange support team had set the push mail up a bit heavily. In addition to email it tuned out they were pushing 700kb an hour to my phone regardless of my receiving any mail.
Until i started to read the gprs report i was running between 11-16mb a day (approx 700kb an hour background). Once I realised what it was doing I turned push off and had it running autosync every 10 mins 0700-2200 with every hour overnight (approx 40kb per hour background).
It may be corporate money, but until they sort it out 10 minute sync is good enough as at least I can control it.
Data dropped to 800k-2mb per day... much more sensible.
Its a bit like those pesky joke sms msgs, you don't know you've been charged until the end of them month.
Agree with u on 02 incompetence. They could not tell me which speed/size of SD cards are compatible with my EXec. Asked me to phone Sandisk!! Incompetence exemplified - after I held on for over an hour for technical support. Plus voicemail is not time stamped, u can't tell when they r left nor can u repeat a current msg without getting to the end of all the new messages first!!
belfast-biker said:
When they incorrectly charged me for two days data in March (thanks O2!!) it came to £117*.
Of course they don't do refunds, but credits, which means they still want you to pay the incorrect bill, to be credited later. Fools.
Can't wait until T-Mobile brings out the Hermes, then I'm gone from O2 forever.
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O2 strike again. Didn't pay last months bill (my fault) of £120, and this months bill with those arrears, is £407. ON a basic rental of £35 and not going over miutes or texts.
£120 arrears (fair enough)
£35 rental
£80 data (jesus, and this is with push email turned off)
And the rest? They now want me to pay out the remainder of my contract, presumably because of my non payment last month? I don't know. They didn't say. But they do say in the email:
"The balance on your account shows that you do not owe us any money." and;
"You will see that your first bill contains two line rental charges, one for your first month and the second for the next month (in advance). "
Which is... bizarre. Total fools.
Anyhow, could not wait any longer with that level of sheer stupidity, so I've just gone and sorted myself out with the monthly £7.50/50minutes contract with T-Mobile, to wihch I'll add the £7.50 webnwalk unlimited data bundle.
Bliss.
tmobile web'n'walk is an invention of genius
£7.50 a month, as much data as you can possibly get out of it provided it's not p2p or streaming video
makes push email unnecessary when you can set your email to check every couple of minutes
agentp said:
tmobile web'n'walk is an invention of genius
£7.50 a month, as much data as you can possibly get out of it provided it's not p2p or streaming video
makes push email unnecessary when you can set your email to check every couple of minutes
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I thought that too, but push email gives you OTA syncing of your calendar, contacts and tasks too...
Well I've finally been able to pay off my last contract and am now on sim only! this allows me 500 mb per month (Nice perk) for £10 /m including 250 mins and texts. On orange. It's about time.
BUT! hold on there. I love the idea of being able to use data now but I need some sort data counter so I don't breach that 500 meg limit. Is there any software that can warn me or do this in the background. I remember a gprs data tool back in the day with my M500. Anyone got any links?
http://www.spbsoftwarehouse.com/pocketpc-software/wirelessmonitor/
I was on EDGE earlier today and was not able to get anything going with the internet. Then I pull out my wife's G2 with the same T-Mobile service and she was getting everything fine.
I have the default settings. Not sure what's going on...?
I found out last night that T-Mobile USA had a bug in their system for people upgrading their phone and changing to the new Value plans.
I was on Even More Plus 500, unlimited text and web. In order for me to make payments on the phone (I can't justify spending $500 at once on a phone in my head), I would have to upgrade to the Value plan (similar 500 minutes, unlimited text, and "unlimited" 2GB web). So everything seemed fine until I could not get a data connection at all. Only under wifi could I actually use the phone's data connectivity.
Turns out the system was buggy and upgrades to the Value from Even More Plus weren't working. I was entered into a 2 year contract with the Even More Plus plan for some reason, which basically messed up my data connection.
An online chat with customer service for 20 minutes did the trick and I'm back in business.
rorytmeadows said:
I found out last night that T-Mobile USA had a bug in their system for people upgrading their phone and changing to the new Value plans.
I was on Even More Plus 500, unlimited text and web. In order for me to make payments on the phone (I can't justify spending $500 at once on a phone in my head), I would have to upgrade to the Value plan (similar 500 minutes, unlimited text, and "unlimited" 2GB web). So everything seemed fine until I could not get a data connection at all. Only under wifi could I actually use the phone's data connectivity.
Turns out the system was buggy and upgrades to the Value from Even More Plus weren't working. I was entered into a 2 year contract with the Even More Plus plan for some reason, which basically messed up my data connection.
An online chat with customer service for 20 minutes did the trick and I'm back in business.
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ya T-mobile fixed it in their system last night
I want to update everyone on here since I had a difficult time finding the legit info I needed about traveling abroad with my xt926.
Germany (Munich)
Purchased a sim card at a small local shop that sold sims, tobacco, watches, sodas, etc.. It was through "Lebara" and included 500 minutes and 1gb data for 20 euro. This included 10euro activation, but that was applied to my Lebara account (so 30 euro total). I got around 6-7mbps while in Munich. Just inserted card and everything worked (after the clerk activated it).
Austria (Salzburg)
Same story, but the clerk didn't speak English so I had to activate the sim card online and it sent me a text message with activation number. After that I had to call the number on the card and "top up" with the given pin code. As I type I'm getting around 1.5mbps. --small edit: clerk only sold me a standard top-up so I was paying per MB and burned through it pretty quickly, make sure you ask for a package deal as paying per MB is ridiculous.
The only difference in Austria is that I had to manually add the APN. In Germany no APN was required.
Both places are operating on H+ (hspa I think)
So, have no fear when traveling with your xt926. All is well and working properly (voice, data, text)
EDIT:
Amsterdam
I went with another Lebara sim card here, but didn't realize that the guy at the shop in the train station sold me a data only top-up pin code (10 euro for 1gb). It was not really a problem tho as I didn't need to make any calls. Data speeds here were only clocking around .8 megabits. It was still plenty to get me around.
The only problem that I had on this trip was battery life. Turns out there's a battery drain from the modem fast dormancy service due to network conflicts. I downloaded a service killer (I have root access.) At first I thought my battery was going quick due to heavy GPS usage, but after turning off that service my battery life was back to normal.
Hopefully this helps someone out!
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