Just sent my tablet for repair again... - Samsung Galaxy Tab Plus

This isn't as much of a venting/rant thread but more of a disappointment thread.
The first time I sent it in was due to an unknown cause and suddenly it seemed the tablets storage got corrupted.
This time around hover was due to countless SODs,
battery drain problems of Android OS (only for me to find out it was a kernel problem after flashing Garyds kernel so thank you garyd for indirectly helping me there)
Corruption of my ext SD card with stock firmware (may or may not have been the tablet but I am laming it since I have a 8gb sd card that is two or three years old and this 16 gig is less than 6 months old)
and a strange error in recovery stating that the XAR folder was missing and can't restore certain things.
Normally things like wouldn't bother me on account I try to fix things myself, but this time I couldn't get any where
I don't like sending things in for repair since I am without the device and most of the time they don't tell you what the problem is.
And in the end I also wanted to say I really enjoy these forums. I come here frequently to see what is being thought up and developed and to see how I can push this great tablet further. Just hope this time around it works on account there is a decent chance I might get an ASUS TF300 Transformer over this D:

Related

[Q] on my 3rd Infuse, is it me?

Setting the scene (without being too dramatic) Been on XDA since i jumped on the Captivate when it was first released, I respect all the work & knowledge that is shared here and rely on it more than the overpaid excuses-for-tech support @ att.
When i Grabbed the Infuse, i handed my cappy down to my kid, still no issues with it and even upgraded to GB.
I got my Infuse as a referb (as i did with my cappy) back in Sept of 11.
Im rooted, no ROMs loaded.
I cant pinpoint when things began (that im about to explain) but I thought after 2 replacement units (one through warranty [another referb], the other at the Device Support Center [a non-referb] it just might be me???
Here is what's happening:
1.when downloading apps, some freeze and never complete (reboot resolves, and restarts when phone boots up) I know this was once an issue with market app... but several "uninstall updates" of the market app later did not change this.
2. (most importantly) when rebooting phone, Apps located on SD Card do not (always) load, its a crap-shoot, it takes anywhere from 3 to 9 reboots for the apps to be recognized and accessible. Then, and only then, does #1 happen.
what is strange to me is that even when the apps do not load, all my music & video on my SD card are visible and playable from the basic audio/video apps (that are installed on internal sd) when the apps are not loaded, the External-SD can not be unmounted, even though i can browse to it, its as it it was never mounted
I played with several microSD cards and went to Samsung to find the optimal speed/class for the Infuse (class 4) and have tried several different manufactures of microSD (currently using a SanDisk 32GB class 4) none have resolved this issue..
what do you think?
any feedback would be GREATLY APPRECIATED. THANK YOU in advance.
Refurb is the keyword here...
I sent in my M11x laptop a couple months ago and it received a refurb motherboard and it hasn't been the same since...However, I've had refurb devices before with no issues, it's a hit and miss thing.
You could try starting from scratch:
Gtg's Unbrick or THIS one (which gives you root back and recovery if you ever need it)
Just make sure you read up on how to do it.
xIC-MACIx said:
Refurb is the keyword here...
I've had refurb devices before with no issues, it's a hit and miss thing.
Click to expand...
Click to collapse
Agreed, but the one im holding now is not a referb, i watched them crack open a new box in front of me at the Device Support Center. which is why I'm suspect that it's something I have done (or am doing) wrong,
I have taken this one Back to stock several times with GTG's Ultimate Unbrick, so when i go back to Device Support Center, they cant give me that "well your rooted" crap. but nothing changes.
i dont know, honestly, it's the only thing keeping me from trying any ROMs, but I wonder if some of them might just fix it.
I have a refurb and it has not given me any problems. It runs better than when i bought a brand new captivate. As far as the apps on the sd card goes I had problems on start ups when i had more than ten apps moved to my sd card. With the last two leaks that problem has gone away. For some reason these phones don't like apps on sd cards.
Sent from my MB865 using xda premium
quasimotto said:
Agreed, but the one im holding now is not a referb, i watched them crack open a new box in front of me at the Device Support Center. which is why I'm suspect that it's something I have done (or am doing) wrong,
I have taken this one Back to stock several times with GTG's Ultimate Unbrick, so when i go back to Device Support Center, they cant give me that "well your rooted" crap. but nothing changes.
i dont know, honestly, it's the only thing keeping me from trying any ROMs, but I wonder if some of them might just fix it.
Click to expand...
Click to collapse
Oh well that changes things lol I wouldn't let the issue stop you from installing Roms. Try out ZEUS, it is based off of one the newer leaks. (L2) Who knows, it might fix your problem, if not, you obviously know how to return to stock.
Thanks!
xIC-MACIx said:
Oh well that changes things lol I wouldn't let the issue stop you from installing Roms. Try out ZEUS, it is based off of one the newer leaks. (L2) Who knows, it might fix your problem, if not, you obviously know how to return to stock.
Click to expand...
Click to collapse
Thank you. I will try.
Thanks!
tmease1 said:
I have a refurb and it has not given me any problems. It runs better than when i bought a brand new captivate. As far as the apps on the sd card goes I had problems on start ups when i had more than ten apps moved to my sd card. With the last two leaks that problem has gone away. For some reason these phones don't like apps on sd cards.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
wow. one would think that would be a serious software flaw, Ill see if ZEUS will fix
thanks!
UPDATE: 48hrs running ZEUS and not a single issue to report..
i reboot my phone for the heck of it and everything loads as it should.
thanks all.

Encryption Unsuccessful - Fixed

Hello,
Due to the 10 post threshold I am unable to post in the "Samsung Captivate -
Captivate Android Development
[Guide] Encryption Unsuccessful - Reset Android [ICS Issue]" thread.
I have resolved this issue a couple months back.
So, due to the time that has gone by it is a little difficult to explain what I did.
Last night I reproduced the issue, but after a restore, I'm good as new.
So now I am compelled to post this here. Being a "noob" and like I said not able to completely remember what "exactly" was done to accomplish the fix.
I am willing to share any information you wish.
But in a nutshell, I flashed ( a ROM I can't remember at the moment, but I'm sure I will once I get down to it. at work and pressed for time, "lunch time" ) using Heimdall, then downloaded the rom "Imfinitum-blue-v1.1.0 to my external SD, ( using a 34 Gb SD card, seems that is the only card that I could use. From what I remember anyway. ) Mod version "aokp_galaxysmtd_milestone-4"
The kernel version currently being utilized on this device is "[email protected] #1.
Sorry for being so confusing, and vague, but I really wanted to get something out there. I see they are still working on a fix for this issue, I found this resolve before page 30, it's now at 57, and after recreating the issue and then resolving it after a restore.
So, ask any question you want and I will be happy to help.
Hope this helps.
Take care.
By "fixed" do you mean:
a) You have restored access to your INTERNAL sdcard?
b) You have used the emmc/sdcard swap method to use your external as the internal? (ie. your internal sdcard is still not useable)
It would help if you could mention whether your internal card is back in play. And esp. if you were able to access the data that was on there - ie. before you experienced the EU issue.
Or did using Heimdall wipe the internal sdcard - ie. yet you're now able to use the internal though?
Hello,
Because this would save a lot of people's phones including mine, would be great if you post your steps so we can follow.
Take this with a grain of salt guys.
There is very little information in his post, which is his very first post. There is also no information about the process he used. I'm not sure what a 34gb SD card is. I believe the methods he alludes to have been tried by other members with no resolution.
I have a feeling he had a different issue or is just trying to get attention.
For all our sakes I hope I'm just rushing to judgement.
I guess what we want to know is, what have you done?
Say you just got the Enc Unsuccessful screen, turned off the phone and then what?
He's to shy to give anymore details.
Sent from my SGH-I897 using xda premium
yosup said:
By "fixed" do you mean:
a) You have restored access to your INTERNAL sdcard?
b) You have used the emmc/sdcard swap method to use your external as the internal? (ie. your internal sdcard is still not useable)
It would help if you could mention whether your internal card is back in play. And esp. if you were able to access the data that was on there - ie. before you experienced the EU issue.
Or did using Heimdall wipe the internal sdcard - ie. yet you're now able to use the internal though?
Click to expand...
Click to collapse
I just duplicated the issue again, "no sdcard found"..etc... then using did a restore ("Semaphore CWM Recovery v5.5.0.4" by the way) restored the Captivate right back. After it boots I get "prepairing sdcard" then everything is back to normal.
Answer to "a." Yes, full access to both External and Internal drives. Also can mount and unmount all /system, /cache, /datadata, /sdcard, /data, /emmc.
Answer to "b." Sorry, can you elaborate on this. I'm just now sure what you mean by "swap"
You said: "It would help if you could mention whether your internal card is back in play. And esp. if you were able to access the data that was on there - ie. before you experienced the EU issue."
Now here it's difficult to say, I formatted and haphazardly (sorry, dumb I know!) flashed so many times attempting to get back control of this thing, I don't know. Google will restore my apps like before but I disabled this function. However it will detect application updates same 5 updated every time I restore it.
You said: "Or did using Heimdall wipe the internal sdcard - ie. yet you're now able to use the internal though?"
Damn!, I'm just not sure, I'm really sorry but I wish I would have THOUGHT of posting HERE before YESTERDAY!...
Now is there a log file I can send out? So people can see whats going on inside this thing. Like I said so much time has gone by, and once I was able to get the camera working and transfer apps to the external card, and all that I basically went numb and stopped messing around. And I would like to point out, that
"Encryption Unsuccessful" crap ( and knowing better, I DID press Restart by the way) started just a couple days before this thread started. So just to give you an example as to how long this frustration was. I became obsessed, I worked on this phone for most all my waking hours, and I'm sure some of you have, "dreamed" of possible fixes as well!.
If it wasn't for the 10 post threshold I could have been more help. I read every single post in this thread up to the point where I fixed the problem.
Had it all in my head at the time but when I found I couldn't post with-in the >>Encryption Unsuccessful<< thread?! I wasn't sure why.
I even started a separate identity ( Barney Fyfe ) thinking that would allow me to post something.
And from what I read at the time, I thought, rather understood it to mean that I was locked out by some Admin here... Or ?!
Sorry, really, I did not realize I had to get 10 or more posts >>here<<
You know I'm sure I can get details on pretty much exactly what I did. Right now I'm at work, so I'll need a little more time.
Wdustin1 said:
He's to shy to give anymore details.
Sent from my SGH-I897 using xda premium
Click to expand...
Click to collapse
No just very busy. I just posted this yesterday!?
Wadda' ya want from me eh!?..............
swayjd said:
I guess what we want to know is, what have you done?
Say you just got the Enc Unsuccessful screen, turned off the phone and then what?
Click to expand...
Click to collapse
Read my first reply.
I did so much to find a resolve, none of the suggestions I tried in the "Encryption Unsuccessful" thread worked at all by the way. didn't attempt EVERY suggestion, but a lot of them.
I'm going to attempt to get the horrifying memories back!
Oh, now here is an odd change in event, not sure if this is related or not but I just realized last night that the phone won't charge, using three different batteries, all fairly new, nor is it being recognized USB wise.
I have a couple other Captivates I'm now having to use to charge my batteries for this one.
It's like the micro usb is damaged?
I'm usually very careful on how I insert them, 4 different cables too. That all work with the other Captivate. It's bricked but does charge the battery.
It's a GT-19000.
Oh and I almost forgot!!
The Samsung Galaxy S SGH-897/Captivate I'm using is fairly new, the date code is " 1111 "
Red_81 said:
Take this with a grain of salt guys.
There is very little information in his post, which is his very first post. There is also no information about the process he used. I'm not sure what a 34gb SD card is. I believe the methods he alludes to have been tried by other members with no resolution.
I have a feeling he had a different issue or is just trying to get attention.
For all our sakes I hope I'm just rushing to judgement.
Click to expand...
Click to collapse
RELAX! I'm not playing around.
It's comments like this that kept me from being more proactive in posting in the first place!
Good lord!!
See, now you could have waited at least another day before this flaming!
Losing interest in this now. I was trying to help.
- - - - - - - - -
Hey people, my name is Pat Doherty.
Because of this dork I'm about done. I Do not NEED this kind of thing. I got my own stresses to deal with these days. And don't need some immature nerd slamming my attempt at helping out here.
I can be reached if you put anything you want in front of patdoherty dot net.
my site patdoherty dot net.
c'ya!
P.S.
You said:
"I'm not sure what a 34gb SD card is."
Really now!?
Are you serious!?
A SanDisk 32GB micro SD chip, "32gb" ( screen printed right on the chip ) = 32 gigabytes
Barney Fyfe said:
RELAX! I'm not playing around.
It's comments like this that kept me from being more proactive in posting in the first place!
Good lord!!
See, now you could have waited at least another day before this flaming!
Losing interest in this now. I was trying to help.
Click to expand...
Click to collapse
but dude, you gave us nothing.
please as another noob could you post exact details of your discovery? like what you did to get the inscription unsuccesful to come up repeatably,and what did you do get your phone to access the internal memory? an what exactly did you flash to get it all to work
You brought up a fix to an issue that is getting very high attention right now. You were not able to tell people how to recreate the fix. People are looking for a scientific method (think repeatable steps) to fix this issue that is affecting quite a few people.
I'm sorry if I hurt your feelings. I've been watching the Encryption Unsuccessful thread for a very long time. I was stating only what I observed. There have been others who had suggested a similar fix, but it has not been repeatable.
You are a talented artist and obviously have alot going on. I hope for others' sake you can give them some steps to follow. If so, you may just be the "chosen one"
Barney Fyfe said:
It's comments like this that kept me from being more proactive in posting in the first place!
Losing interest in this now. I was trying to help.
Click to expand...
Click to collapse
First of all, I'll commend you for sharing a positive outcome despite experiencing this dreaded issue. However, this is something being dicussed at the DEV thread level, which assumes a deeper level of detail than the average General or Q&A topic.
Serious people are giving serious consideration to the matter. Example, Woodrube is a well respected Vibrant / Transformer / Nook user, and he's invested a lot of time collaborating with Captivate users to pool our resources and build our knowledgebase here.
Whether you continue your participation is up to you. Hopefully your method will be a viable part of the discussion.
Barney Fyfe said:
I did so much to find a resolve, none of the suggestions I tried in the "Encryption Unsuccessful" thread worked at all by the way. didn't attempt EVERY suggestion, but a lot of them. I'm going to attempt to get the horrifying memories back!
Click to expand...
Click to collapse
Barney Fyfe said:
You know I'm sure I can get details on pretty much exactly what I did. Right now I'm at work, so I'll need a little more time.
Click to expand...
Click to collapse
Regardless how anxious we get, life always comes first. Take care of business. Just keep in mind that a lot of XDA veterans are putting their minds to this issue, and more details will help isolate the cause & effect. In general, details on your ROM, kernel, and any specifics would be helpful.
Barney Fyfe said:
I just duplicated the issue again, "no sdcard found"..etc
Click to expand...
Click to collapse
By saying "duplicated the issue", we're all going to assume you encountered the "Encryption Unsuccessful" screen again. Do you recall any specific steps you took to "duplicate" this issue? Since you were able to duplicate it several times, people troubleshooting the issue will benefit to know how you induced the matter. The goal is to discover what actually triggers this. Then, we'll get closer to finding a resolution.
Were you using the phone at the time - ie. the EU randomly appeared? Did it just reboot on its own and result in a dimmed boot animation screen? After you hit "reset," did you simply go into recovery and perform a NANDROID restore? Was there anything specific you did after getting the EU screen? Battery pull, reboot into recovery, flash other roms or kernels, etc? Did you previously connect it to your PC using MTP?
Barney Fyfe said:
... then using did a restore ("Semaphore CWM Recovery v5.5.0.4" by the way) restored the Captivate right back. After it boots I get "prepairing sdcard" then everything is back to normal.
Yes, full access to both External and Internal drives. Also can mount and unmount all /system, /cache, /datadata, /sdcard, /data, /emmc.
Click to expand...
Click to collapse
It seems you "resolved" your issue by simply doing a NANDROID restore via recovery. Was it really that simple? Or was there anything else (other roms or kernels flashed) prior to doing the restore.
If this is the case, then your experience starkly contrasts what most others have experienced - ie. no longer having access to the internal sdcard even in recovery (so a saved NANDROID backup wouldn't be accessible, etc).
Barney Fyfe said:
Answer to "b." Sorry, can you elaborate on this. I'm just now sure what you mean by "swap"
Click to expand...
Click to collapse
The "swap" is the work around being used to swap emmc & sdcard in vold.fstab - ie. to then have the phone recognize the external sdcard as the internal (since the internal sdcard is no longer accessible for 99.9% of the others with this issue).
Barney Fyfe said:
Now here it's difficult to say, I formatted and haphazardly (sorry, dumb I know!) flashed so many times attempting to get back control of this thing, I don't know.
And I would like to point out, that "Encryption Unsuccessful" crap ( and knowing better, I DID press Restart by the way) started just a couple days before this thread started. So just to give you an example as to how long this frustration was. I became obsessed, I worked on this phone for most all my waking hours, and I'm sure some of you have, "dreamed" of possible fixes as well!.
Click to expand...
Click to collapse
Everyone who's gone through this has experienced that same level of dread and anxiety. We can all relate.
Thanks for the nod my friend and I am still on the case but as you say life comes first.
There have been some developments in the SGSII threads that I'll post in the Dev thread.
Barney Fyfe said:
Hello,
Due to the 10 post threshold I am unable to post in the "Samsung Captivate -
Captivate Android Development
[Guide] Encryption Unsuccessful - Reset Android [ICS Issue]" thread.
I have resolved this issue a couple months back.
So, due to the time that has gone by it is a little difficult to explain what I did.
Last night I reproduced the issue, but after a restore, I'm good as new.
So now I am compelled to post this here. Being a "noob" and like I said not able to completely remember what "exactly" was done to accomplish the fix.
I am willing to share any information you wish.
But in a nutshell, I flashed ( a ROM I can't remember at the moment, but I'm sure I will once I get down to it. at work and pressed for time, "lunch time" ) using Heimdall, then downloaded the rom "Imfinitum-blue-v1.1.0 to my external SD, ( using a 34 Gb SD card, seems that is the only card that I could use. From what I remember anyway. ) Mod version "aokp_galaxysmtd_milestone-4"
The kernel version currently being utilized on this device is "[email protected] #1.
Sorry for being so confusing, and vague, but I really wanted to get something out there. I see they are still working on a fix for this issue, I found this resolve before page 30, it's now at 57, and after recreating the issue and then resolving it after a restore.
So, ask any question you want and I will be happy to help.
Hope this helps.
Take care.
Click to expand...
Click to collapse
thinks, I wanna try it on t959 with the EU bug.
USB problem
Hello, the same happens to me an hour ago. No charging no connection to computer but if the phone is powered off as soon as I connect the charger the phone boots up but no charge.
Captivate with CM9.
Barney Fyfe said:
Oh, now here is an odd change in event, not sure if this is related or not but I just realized last night that the phone won't charge, using three different batteries, all fairly new, nor is it being recognized USB wise.
I have a couple other Captivates I'm now having to use to charge my batteries for this one.
It's like the micro usb is damaged?
I'm usually very careful on how I insert them, 4 different cables too. That all work with the other Captivate. It's bricked but does charge the battery.
It's a GT-19000.
Oh and I almost forgot!!
The Samsung Galaxy S SGH-897/Captivate I'm using is fairly new, the date code is " 1111 "
Click to expand...
Click to collapse
What the OP said seems more of luck.
B.S. ALERT!!!!
I cant believe i actually came back to this thread to waste my time again!!, reading a thread that is supposed to help fix a problem i am afflicted with, but is instead filled with A BUNCH OF [email protected]$%@# [email protected]#@#$T!!!!!
Dude, if want to help people you must understand that in order to do this you need to explain "exactly" what it is you are talking about. No one can trust your information based on your "belief" in it. Software is a very techinical thing, which means to explain it you need to speak in technical terms. If you cant do that, do some more reading. Otherwise you arent helping anyone but yourself....Thanks, but NoThanks.

Reboot Woes due to 32GB Transcend Class 10 card

Hi Guys,
I am totally hassled no end due to endless reboot of my phone due to using an Transcend 32gb class 10 card. I need some inputs to resolve this if anyone can advise of.
Mine is an sys version. 55.28.37.MB865.AsiaRetail.en.03 with 2.3.6 with baseband version 2012-03-28 off.Bld UnRoooted.
The issue is the phone works fine with this card in all respects until in case phone is restarted or powered off & on.
What follows next is the phone starts up normally & then after a while it restarts again & this goes on and on. I have tried all methods, pulling out the battery and waiting & then starting off, starting the phone without the card wherein phone remains stable & normal & then inserting the card & the same issue of restarting happens after a while, putting the phone to sleep & then inserting the card, pulling out the card without unmounting etc etc. Also I have observed by pulling out the card & then putting it back in, storage setting shows the card as total space as 29.23gb but when I click unmount, it shows in progress but then again shows option for unmount but at the same time card apps are not available.
Finally, I cannot recall at which point of time & due to which action the phone accepts the card and functions normally. Is there a fix from Transcend for this 32gb microSDHC class 10 card in terms of formatting the card with their software or would there be a fix from Motorola in the upcoming ICS update?? More importantly, does anybody know any trick of getting the card to be accepted by the phone because as I mentioned once the phone normally accepts it, it works without a hitch.
Thanks.
RAD7 said:
Hi Guys,
I am totally hassled no end due to endless reboot of my phone due to using an Transcend 32gb class 10 card. I need some inputs to resolve this if anyone can advise of.
Mine is an sys version. 55.28.37.MB865.AsiaRetail.en.03 with 2.3.6 with baseband version 2012-03-28 off.Bld UnRoooted.
The issue is the phone works fine with this card in all respects until in case phone is restarted or powered off & on.
What follows next is the phone starts up normally & then after a while it restarts again & this goes on and on. I have tried all methods, pulling out the battery and waiting & then starting off, starting the phone without the card wherein phone remains stable & normal & then inserting the card & the same issue of restarting happens after a while, putting the phone to sleep & then inserting the card, pulling out the card without unmounting etc etc. Also I have observed by pulling out the card & then putting it back in, storage setting shows the card as total space as 29.23gb but when I click unmount, it shows in progress but then again shows option for unmount but at the same time card apps are not available.
Finally, I cannot recall at which point of time & due to which action the phone accepts the card and functions normally. Is there a fix from Transcend for this 32gb microSDHC class 10 card in terms of formatting the card with their software or would there be a fix from Motorola in the upcoming ICS update?? More importantly, does anybody know any trick of getting the card to be accepted by the phone because as I mentioned once the phone normally accepts it, it works without a hitch.
Thanks.
Click to expand...
Click to collapse
The Atrix 2 HAS ISSUES WITH CLASS 10 MEMORY CARDS. Class 6 or less works fine. There are plethora of threads on this topic, please search before posting.
Sent from my MB865, still running on GB
RAD7 said:
Hi Guys,
I am totally hassled no end due to endless reboot of my phone due to using an Transcend 32gb class 10 card. I need some inputs to resolve this if anyone can advise of. ...
Click to expand...
Click to collapse
It is a known issue. But still there's hope, you can try selecting a higher vsel to see if that helps driving the card. Higher capacity, higher class demands higher voltage. But no guarantee it'll work, rather you may end up charging more often. An app like "SetVsel" may be able to do this, but you'll have to root your phone first.
techsavvy.jaz said:
The Atrix 2 HAS ISSUES WITH CLASS 10 MEMORY CARDS. Class 6 or less works fine. There are plethora of threads on this topic, please search before posting.
Sent from my MB865, still running on GB
Click to expand...
Click to collapse
@.jaz... I am well aware of the 32gb class 10 issues & one of them on which I had posted much earlier was "Known working SD cards" & my quote as below from the earlier thread atop the original post
Quote
Transcend 32gb Class 10 works fine. Moto support chat told me up to 32gb is supported but class 10 is not recommended & class 6 is fine but I believe 32gb class 6 is not available at all & hence I purchased 32gb class 10 and with so many apps, music, 1080p vids & 8megs pics I think 32gb is essential to keep it all together. Just keep backups at all times!
Unquote
As I stated the card works fine endlessly unless if due to battery complete discharge phone is switched off or if user restarts the phone then the issue of booting normally occurs and thereon after a while phone reboots and this is endless. Here my query was I am unable to pinpoint by which action or at what point of time the phone reaccepts the card working normally again & if any user has any helpful inputs worth a shot like what Kousik suggested. Also if anybody knows if Transcend or Motorola have some patches for this as it is already proven the card words fine.
kousik said:
It is a known issue. But still there's hope, you can try selecting a higher vsel to see if that helps driving the card. Higher capacity, higher class demands higher voltage. But no guarantee it'll work, rather you may end up charging more often. An app like "SetVsel" may be able to do this, but you'll have to root your phone first.
Click to expand...
Click to collapse
@Kousik.. Thanks but I prefer being unrooted until Motorola releases the official ICS update then I will join the bandwagon. Thanks for the suggestion though.
techsavvy.jaz said:
The Atrix 2 HAS ISSUES WITH CLASS 10 MEMORY CARDS. Class 6 or less works fine. There are plethora of threads on this topic, please search before posting.
Sent from my MB865, still running on GB
Click to expand...
Click to collapse
+1
Sent from my MB865 using xda's premium carrier pigeon service
Why do we have to keep seeing threads like this pop up? Its a known issue, its BEEN a known issue, and the solution to your "reboot woes" regarding your class 10 SD card is, are you ready...?
Don't use a class 10 SD card!
Sent from my MB865 using xda's premium carrier pigeon service
Apex_Strider said:
Why do we have to keep seeing threads like this pop up? Its a known issue, its BEEN a known issue, and the solution to your "reboot woes" regarding your class 10 SD card is, are you ready...?
Don't use a class 10 SD card!
Sent from my MB865 using xda's premium carrier pigeon service
Click to expand...
Click to collapse
@ Apex... Nobody is forcing threads upon "You"..if you view & feel, "not again", then you can just skip it.
As I already clarified, I have looked up this issue much before even buying the card directly checking with Moto directly wherein they did confirm 32 gb is compatible but at no point they advised me categorically to desist buying Class 10. The only reason as I once again state since I believe you are taking a view that an old issue is being revisited, is that for almost three months now the card has been functioning fine. I am just trying to get an handle on what particular action or point of time causes the phone to accept the card & function normally. I repeat, as far as phone does not get switched off, this card works without any glitches and then even after the constant rebooting at one point it does reaccept & functions normally. Kousik had one suggestion, could there be any other like, formatting a card from the pc or from the phone itself, not very sure of "NTFS" or "FAT" formats, Transcend has a special format program as well. If any senior members know that if this could be addressed in ICS. It is very generalised view Class 10 - end of story. Let's have some fresh inputs like how I have explained my experience.
RAD7 said:
@ Apex... Nobody is forcing threads upon "You"..if you view & feel, "not again", then you can just skip it.
As I already clarified, I have looked up this issue much before even buying the card directly checking with Moto directly wherein they did confirm 32 gb is compatible but at no point they advised me categorically to desist buying Class 10. The only reason as I once again state since I believe you are taking a view that an old issue is being revisited, is that for almost three months now the card has been functioning fine. I am just trying to get an handle on what particular action or point of time causes the phone to accept the card & function normally. I repeat, as far as phone does not get switched off, this card works without any glitches and then even after the constant rebooting at one point it does reaccept & functions normally. Kousik had one suggestion, could there be any other like, formatting a card from the pc or from the phone itself, not very sure of "NTFS" or "FAT" formats, Transcend has a special format program as well. If any senior members know that if this could be addressed in ICS. It is very generalised view Class 10 - end of story. Let's have some fresh inputs like how I have explained my experience.
Click to expand...
Click to collapse
What you are failing to see here, is that some of us have now had this phone for over 10 months now and seen it all. I can tell you this is not a new issue at all. Try formatting your card from within the phone itself under setting--> storage. It will function just fine for a period of time, and then at some point it will stop functioning again. This is completely normal behavior. Go buy a class 6 32GB card and you will NOT have this issue. Motorola is a bunch of morons, and I would not trust one thing they tell you.
RAD7 said:
@ Apex... Nobody is forcing threads upon "You"..if you view & feel, "not again", then you can just skip it.
As I already clarified, I have looked up this issue much before even buying the card directly checking with Moto directly wherein they did confirm 32 gb is compatible but at no point they advised me categorically to desist buying Class 10. The only reason as I once again state since I believe you are taking a view that an old issue is being revisited, is that for almost three months now the card has been functioning fine. I am just trying to get an handle on what particular action or point of time causes the phone to accept the card & function normally. I repeat, as far as phone does not get switched off, this card works without any glitches and then even after the constant rebooting at one point it does reaccept & functions normally. Kousik had one suggestion, could there be any other like, formatting a card from the pc or from the phone itself, not very sure of "NTFS" or "FAT" formats, Transcend has a special format program as well. If any senior members know that if this could be addressed in ICS. It is very generalised view Class 10 - end of story. Let's have some fresh inputs like how I have explained my experience.
Click to expand...
Click to collapse
The SDHC class 10 problem is not limited to the Atrix 2 or motorola. It is a generic problem with google/android and class 10. Unless rooted, hemorrhoid has a nervous breakdown with NFTS, forcing the use of FAT32 or exFat.
Don't want to repeat myself or continually repeat the same post from Patriot but they provided some very useful information acknowledging a problem with hemorrhoid OS and 32GB class 10 cards and suggested a temporary fix of performing a full format on a Windows PC in FAT32 with a 32kb allocation size.
A copy of the Patriot reply can be found on the April 11, 2011 review currently on this page: http://www.newegg.com/Product/Produ...IsFeedbackTab=true&Keywords=(keywords)&Page=6
goodgulf said:
The SDHC class 10 problem is not limited to the Atrix 2 or motorola. It is a generic problem with google/android and class 10. Unless rooted, hemorrhoid has a nervous breakdown with NFTS, forcing the use of FAT32 or exFat.
Don't want to repeat myself or continually repeat the same post from Patriot but they provided some very useful information acknowledging a problem with hemorrhoid OS and 32GB class 10 cards and suggested a temporary fix of performing a full format on a Windows PC in FAT32 with a 32kb allocation size.
A copy of the Patriot reply can be found on the April 11, 2011 review currently on this page: http://www.newegg.com/Product/Produ...IsFeedbackTab=true&Keywords=(keywords)&Page=6
Click to expand...
Click to collapse
You sound like an immature child calling Android "hemorrhoid OS".
Please stop doing that, and call it Android as is should be.
Thank you!
RAD7 said:
@.jaz... I am well aware of the 32gb class 10 issues & one of them on which I had posted much earlier was "Known working SD cards" & my quote as below from the earlier thread atop the original post
Quote
Transcend 32gb Class 10 works fine. Moto support chat told me up to 32gb is supported but class 10 is not recommended & class 6 is fine but I believe 32gb class 6 is not available at all & hence I purchased 32gb class 10 and with so many apps, music, 1080p vids & 8megs pics I think 32gb is essential to keep it all together. Just keep backups at all times!
Unquote
As I stated the card works fine endlessly unless if due to battery complete discharge phone is switched off or if user restarts the phone then the issue of booting normally occurs and thereon after a while phone reboots and this is endless. Here my query was I am unable to pinpoint by which action or at what point of time the phone reaccepts the card working normally again & if any user has any helpful inputs worth a shot like what Kousik suggested. Also if anybody knows if Transcend or Motorola have some patches for this as it is already proven the card words fine.
Click to expand...
Click to collapse
I know you from previous posts.. thats exactly why i was more surprised to see this post from you. And from the same thread that you've mentioned, there's post that kingmax class 10 is working fine.. i wonder it was you who posted it
Sent from my MB865, still running on GB
Try increasing the sd cache to 3 or 4 mb
Get a scripter from market and schedule this to run on startup you can also use terminal emulator.
echo "3072" > /sys/devices/virtual/bdi/179:0/read_ahead_kb
Also sometimes even a brand new momory cards are corrupted so connect it to a pc and perform full format.
jimbridgman said:
What you are failing to see here, is that some of us have now had this phone for over 10 months now and seen it all. I can tell you this is not a new issue at all. Try formatting your card from within the phone itself under setting--> storage. It will function just fine for a period of time, and then at some point it will stop functioning again. This is completely normal behavior. Go buy a class 6 32GB card and you will NOT have this issue. Motorola is a bunch of morons, and I would not trust one thing they tell you.
Click to expand...
Click to collapse
At least it is good to see unlike some fellow members who resort to Caps,bold (which is a no brainer -bad etiquette) have a way of putting things across. Moto personnel yes, learnt it the hard way & the whole idea before purchase was to confirm. I never said this was a new issue and fully agree and aware of reams of info on this topic but if you yet see, still many users are yet coming up with suggestions,tips within this thread itself (thank you all Getting a 32gb Class 4 (now here I have never seen a class 6 32GB, would like to see a link for one though) & moving on is simplest solution. But I pumped in good money besides the phone on this card and if there is no other way, then would like to know for info's sake on a technical front what causes this issue. No one yet answered my question if they are aware of if upcoming ICS can resolve this. Anyways, appreciate your thoughts.
Now if I buy a 32gb class 4 card what would be the ideal way I can have a exact replica of my existing card?
1) Would I need to just Copy the whole card as is in to a pc folder the paste the same on to the new card??
2) or is it a better idea to redownload all apps once again? I have back up on the card for all my apps from "Apps2SD" but then I believe it's backs up all version of any single app then how should I go about it restoring apps on to the new card?
3) Before using the card for the first time for optimum performance is it required to format the card from within the phone or from PC using a tool like "Autoformat".exe (also what's the deal on NTFS,FAT formats, which one is better and how to go about it?)
Thanks
RAD7 said:
At least it is good to see unlike some fellow members who resort to Caps,bold (which is a no brainer -bad etiquette) have a way of putting things across. Moto personnel yes, learnt it the hard way & the whole idea before purchase was to confirm. I never said this was a new issue and fully agree and aware of reams of info on this topic but if you yet see, still many users are yet coming up with suggestions,tips within this thread itself (thank you all Getting a 32gb Class 4 (now here I have never seen a class 6 32GB, would like to see a link for one though) & moving on is simplest solution. But I pumped in good money besides the phone on this card and if there is no other way, then would like to know for info's sake on a technical front what causes this issue. No one yet answered my question if they are aware of if upcoming ICS can resolve this. Anyways, appreciate your thoughts.
Now if I buy a 32gb class 4 card what would be the ideal way I can have a exact replica of my existing card?
1) Would I need to just Copy the whole card as is in to a pc folder the paste the same on to the new card??
2) or is it a better idea to redownload all apps once again? I have back up on the card for all my apps from "Apps2SD" but then I believe it's backs up all version of any single app then how should I go about it restoring apps on to the new card?
3) Before using the card for the first time for optimum performance is it required to format the card from within the phone or from PC using a tool like "Autoformat".exe (also what's the deal on NTFS,FAT formats, which one is better and how to go about it?)
Thanks
Click to expand...
Click to collapse
What bugged me the most and prompted me to use the caps lock was, a relatively known member posted this thing, and besides, if you asked about the work arounds or technical things, me being a not-so-tech-guy wouldn't have jumped on to this, would have left it to the more senior members. It was plain "why isnt' a class 10 mem card working with A2?" thread.
and hey I too get a lot of stick, and i completely understand, it's just to keep the forums clean.
techsavvy.jaz said:
What bugged me the most and prompted me to use the caps lock was, a relatively known member posted this thing, and besides, if you asked about the work arounds or technical things, me being a not-so-tech-guy wouldn't have jumped on to this, would have left it to the more senior members. It was plain "why isnt' a class 10 mem card working with A2?" thread.
and hey I too get a lot of stick, and i completely understand, it's just to keep the forums clean.[/QUOTE
It was not plain "Class 10 card not working with A2", it was that adding on to it (from the original post itself) known causes,workarounds, additional inputs etc..I am all for keeping the forum clean as well but hey nobody is infallible..I have seen so many posts from most senior members too wherein they humbly submit their inputs to newbies without much offence on simple issues. I am just exasperated now that due to certain view points I am having to write lengthy lines rather than sticking to technical queries & hope this one's the end to it, I'd rather channel my energies for providing any help I can be of.
I would still appreciate inputs from fellow members on app transfer options list I have put forth. Thanks.
Click to expand...
Click to collapse
techsavvy.jaz said:
What bugged me the most and prompted me to use the caps lock was, a relatively known member posted this thing, and besides, if you asked about the work arounds or technical things, me being a not-so-tech-guy wouldn't have jumped on to this, would have left it to the more senior members. It was plain "why isnt' a class 10 mem card working with A2?" thread.
and hey I too get a lot of stick, and i completely understand, it's just to keep the forums clean.
Click to expand...
Click to collapse
Precisely why I posted to this. Point being: its been previously posted, discussed (at length) and known for quite some time that this is a problem with the ATRIX 2. We don't need one or three or twelve threads on the same topic. No one will regard your credibility highly (but rather your lack thereof) if you don't follow forum rules and have respect for keeping it clean and organized. So, again, a class 10 SD card may work for a given time, but you WILL have issues with it sooner or later. There's no "ifs", "ands" or "buts" about it, so come to terms with it. Your questions and/or concerns on this topic could have -and should have- been posted in the other topic-related thread.
The reason behind my "bad etiquette" as you say (passive aggressively, I might add -real mature) was to get it through your head that the class 10's will not work with this phone. This is why other members chimed in with some frustration, because we know it won't work with these phones. Do I know exactly why it doesn't work? No, and quite frankly I don't care. The SD card problems found over class 6 is completely innocuous when knowing the solution: don't buy one! :banghead: If you feel like you just have to determine the reason it won't work, ask in the already existing thread(s). Hell, just Google it or find out on your own the answers, maybe then you'll get some credibility.
And just a little reminder: http://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Sent from my MB865 using xda's premium carrier pigeon service
...
RAD7 said:
At least it is good to see unlike some fellow members who resort to Caps,bold (which is a no brainer -bad etiquette) have a way of putting things across. Moto personnel yes, learnt it the hard way & the whole idea before purchase was to confirm. I never said this was a new issue and fully agree and aware of reams of info on this topic but if you yet see, still many users are yet coming up with suggestions,tips within this thread itself (thank you all Getting a 32gb Class 4 (now here I have never seen a class 6 32GB, would like to see a link for one though) & moving on is simplest solution. But I pumped in good money besides the phone on this card and if there is no other way, then would like to know for info's sake on a technical front what causes this issue. No one yet answered my question if they are aware of if upcoming ICS can resolve this. Anyways, appreciate your thoughts.
Now if I buy a 32gb class 4 card what would be the ideal way I can have a exact replica of my existing card?
1) Would I need to just Copy the whole card as is in to a pc folder the paste the same on to the new card??
2) or is it a better idea to redownload all apps once again? I have back up on the card for all my apps from "Apps2SD" but then I believe it's backs up all version of any single app then how should I go about it restoring apps on to the new card?
3) Before using the card for the first time for optimum performance is it required to format the card from within the phone or from PC using a tool like "Autoformat".exe (also what's the deal on NTFS,FAT formats, which one is better and how to go about it?)
Thanks
Click to expand...
Click to collapse
I noticed you mention apps 2 sd, you can not install and run apps on the sdcard with this phone, that is the reason you are having this issue, again that has been pointed out all over this forum.
There is a bug in motorolas implementation of android that causes this. So your best bet is to get that 32Gb class 4 card you mentioned and NOT install ANY apps to it. Infact you MUST disable that in settings.
So far with the ICS leaks we have not seen a fix for this. I am sure moto does not care much about fixing the issue because there is 4GB of internal app storage on the A2.
Also, for future reference do a search and post in an already established thread no matter how old it is. The reason you got such a bad reception is due to the fact that this issue gets coverd weekly around here.
Get a card reader for your pc and copy the data ONLY, not the apps. Using a usb cardreader you should be able to get one that will hold 2 cards and just copy from one to the other.
Sent from my SAMSUNG-SGH-I747 using xda premium
Apex_Strider said:
Precisely why I posted to this. Point being: its been previously posted, discussed (at length) and known for quite some time that this is a problem with the ATRIX 2. We don't need one or three or twelve threads on the same topic. No one will regard your credibility highly (but rather your lack thereof) if you don't follow forum rules and have respect for keeping it clean and organized. So, again, a class 10 SD card may work for a given time, but you WILL have issues with it sooner or later. There's no "ifs", "ands" or "buts" about it, so come to terms with it. Your questions and/or concerns on this topic could have -and should have- been posted in the other topic-related thread.
The reason behind my "bad etiquette" as you say (passive aggressively, I might add -real mature) was to get it through your head that the class 10's will not work with this phone. This is why other members chimed in with some frustration, because we know it won't work with these phones. Do I know exactly why it doesn't work? No, and quite frankly I don't care. The SD card problems found over class 6 is completely innocuous when knowing the solution: don't buy one! :banghead: If you feel like you just have to determine the reason it won't work, ask in the already existing thread(s). Hell, just Google it or find out on your own the answers, maybe then you'll get some credibility.
And just a little reminder: http://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Sent from my MB865 using xda's premium carrier pigeon service
Click to expand...
Click to collapse
On the youtube video, that was the first thing I watched when I joined XDA so I guess might come in handy for noobs who might have missed that & who are reading this now. In case if you missed it, I have been repeatedly acknowledging the fact that I completely realize this is a much talked about topic but I had some other relative add on's in here on which I was expecting some help and you can see members still have some suggestions to offer as varied as changing cache size to some other options, so uh, some people yet opine of some workarounds. In any case, I moved on asking for tips for setting up a new card so I would think it is pretty evident that I am completely in terms of acceptance of the fact that class 10 has an issue. I also mentioned no one is infallible & I am sure you would have had your days too. I don't think any forum encourages caps,bold except for emphasizing something technical & as such it is better best avoided by the senior-est of members I'd say. When you say, you wanted to "get it through my head", I'd have worded it, "I am trying to explain to you here that.." so I guess it's evident who is getting aggressive here & hey like you say "hell" if i wanted to know the reason why it wont work & as you suggest to go google it..yeah then I wouldn't be here in the first place. I'm not sure why you are still subscribed to this thread still though since you feel it's such a no brainer? Cheers!

[Q] phone keeps losing SD chip

Several times this past week, my Galaxy S has complained because it thinks I removed the SD chip, though, of course, I had not. It has also sung the "I'm out of power and will shut down now" song, but when I plug it in, I find it still has plenty of battery life. (Was it complaining about the chip, not the power with that song?)
I don't think anything was lost from the chip the first time or two, but this last time I know that it lost some Kindle books, so who knows what else is gone. The 16G Samsung chip is down to 1.2G free.
I'm currently backing up the SD chip and will install another one, but I thought I'd ask if anyone has other thoughts re the source of the problem. The phone is less than a year old.
Thank you kindly.
Try another card first. My bet would be the card is faulty. If you try another one and still have the same issue I'd call Samsung. As far as the battery issue goes get a new one. There have been a lot of reports of battery issues, ROMs rebooting, etc. Most of them where fixed by just getting a new battery.
I'd definitely try to find the cause of the problem before your warranty expires.
I had my microSD holder fail after about 18 months. The early symptoms were that it didn't quite want to "click in" sometimes when I was inserting it. While a relatively inexpensive fix (under $15 for the part off an eBay vendor), getting someone else to deal with the installation is nice.
NanaSarah said:
Several times this past week, my Galaxy S has complained because it thinks I removed the SD chip, though, of course, I had not. It has also sung the "I'm out of power and will shut down now" song, but when I plug it in, I find it still has plenty of battery life. (Was it complaining about the chip, not the power with that song?)
I don't think anything was lost from the chip the first time or two, but this last time I know that it lost some Kindle books, so who knows what else is gone. The 16G Samsung chip is down to 1.2G free.
I'm currently backing up the SD chip and will install another one, but I thought I'd ask if anyone has other thoughts re the source of the problem. The phone is less than a year old.
Thank you kindly.
Click to expand...
Click to collapse
I suggest you take that card out and keep it out. I was getting the same problem after i flashed a custom rom and it destroyed my 32gb chip and i lost a lot of important data.
u170who said:
I suggest you take that card out and keep it out. I was getting the same problem after i flashed a custom rom and it destroyed my 32gb chip and i lost a lot of important data.
Click to expand...
Click to collapse
The custom rom DID NOT destroy your sdcard. You either accidentally formatted it or did not unmount it from your pc and it corrupted the data. Custom roms from this forum will not and can not destroy the sdcard. More people would be complaining and the devs would be run off xda if that happened. Stop spreading lies.
eollie said:
The custom rom DID NOT destroy your sdcard. You either accidentally formatted it or did not unmount it from your pc and it corrupted the data. Custom roms from this forum will not and can not destroy the sdcard. More people would be complaining and the devs would be run off xda if that happened. Stop spreading lies.
Click to expand...
Click to collapse
I definitely didn't do either, but i know my duties of protecting the the devs. Things happen and something corrupted the Rom. Most definitely my own fault for not flashing properly or just because there are gremlins living in my phone that refuse to move out. But, thats why i didn't name which rom was it that was related to the problem. Chill out eollie, just trying to help.
If you read what you posted you said it happened after flashing a custom rom. That to most people means you are blaming the custom rom. There is safety checks and balances put in place to protect that stuff. Plus flashing a rom will never modify your sdcard. If anything it will just add some folders when you boot. Again if there was rom out there doing that then people would have reported it. User error is the only explainable answer.
You also told the person to take out the sdcard and leave it out...that also implies you are blaming a rom and not yourself.
Furthermore, I dont care if you want to post the name of the rom. Protecting devs is not my job. But stopping false info about the roms is something I will do. To new people they see these kinds of statements and think Im not going to try to flash that it might mess up this or that. And that decision is based on some false accusations. That is not fair to the community nor the devs.
My screen cracked after reading this post ..but I didn't say which post
Sent from my Galaxy Nexus using xda premium
eollie said:
If you read what you posted you said it happened after flashing a custom rom. That to most people means you are blaming the custom rom. There is safety checks and balances put in place to protect that stuff. Plus flashing a rom will never modify your sdcard. If anything it will just add some folders when you boot. Again if there was rom out there doing that then people would have reported it. User error is the only explainable answer.
You also told the person to take out the sdcard and leave it out...that also implies you are blaming a rom and not yourself.
Furthermore, I dont care if you want to post the name of the rom. Protecting devs is not my job. But stopping false info about the roms is something I will do. To new people they see these kinds of statements and think Im not going to try to flash that it might mess up this or that. And that decision is based on some false accusations. That is not fair to the community nor the devs.
Click to expand...
Click to collapse
Eollie, my suggestion to take out the card was so she could avoid losing data on it. There really isn't any animosity toward devs or roms inferred there. Telling her to leave it is not going to solve her problem.
Beastmode said:
My screen cracked after reading this post ..but I didn't say which post
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Hey Erik, glad you have a sense of humor, lol. .. Keep it light, keep it real, right? I really do appreciate your hard work and wish i had the time to get into helping you guys dev.
That happened to me on my G1 after I took it in for screen repair.
My screen broke, but my swap file was on my sd card, so I knew that the sd reader was fine because the phone was getting notifications after boot. After I took it in for repair, they fixed the screen, but my phone wasn't booting up, so they told me that I was running a nexus one rom on it and they could fix it for 20 bucks. I yelled at them for blaming me for the problem, then I went into CWM Recovery, and it told me that there was no sd card. I tried pulling the sd card and pushing it around, and even got it to boot once. So yeah, did you take it into any cheap repair shops, cause they can break phones instead of fix them.

[Completed] I backed up my software with Titanium Backup and Now it can't locate files

I bought a zenfone 2e and liked it so much I bought the ZE551ML. I was a certified IBM, Texas Instruments and Apple technician for the new personal computers in the late 70's and 80's and I also wrote custom software for hospitals , so I don't consider myself a stupid person. But I just bought my first 2 smartphones in the last month and have really enjoyed playing with them, I also bought a Sandisk 64GB card to backup and store a lot of these programs so I would have plenty of space left in the phone itself.
To get back to my problem, I temporarily rooted my zenfone 2 with CWM and I can't get to Recovery now. I also stupidly deleted some of the bloatware as soon as I got the phones, now I see that was a major error. I did not try to save a copy of the system ROM as well, so I have some problems that appear major to me at this time. So I went to Titanium backup to restore my information that I had saved, althought I can't remember if I deleted bloatware before or after the backups.
I have installed and deleted so many programs in the last month my head is still spinning, it's a new TOY. LOL I also set my screens up just like I wanted them and had everything working perfect, I thought. At this stage I just want to get back to the original starting point and add the new update that just came out. And then I will proceed carefully from that stage, usually I am the one telling and showing everyone else how and what to do on their computers, and I overestimated my knowledge of Android and under estimated the ability of the smart phones tremendously. That's what happens sometimes when you get over 65 and think your brain is as good as it once was, my mistake., I can't even find things i set down ten minutes ago some times.
!!! How can I get back to a full system reset!! IT could be as simple as starting to do a CWM and then tell it to do a system reset, but i don't know for sure and I certainly don't want to Brick my phone.
If somebody could please help me reset the phone I would certainly appreciate it.
HWS
Hi and welcome
Thanks for using XDA Assist.
Read Q14 from this help thread: http://forum.xda-developers.com/zenfone2/help/faq-frequently-questions-t3247930
If that doesn't help you, you could try asking for help here: http://forum.xda-developers.com/zenfone2/help/help-post-questions-instead-making-t2997779
Good luck!

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