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T-Mobile Mda Vario 4. Woes of a incompetent company

Hey i thought i would share my experience with t mobile so far due to their upgrade blunder::
T-Mobile Customer Relations Mr ###########
[email protected] ###address###
[email protected]
Account Number: ##########
Mobile Number: 07#########
Due to recent as yet unresolved problems I have had from T-Mobile I feel I have no other choice but write this email. the staff I have spoken to have all being very nice on the phone and made promises that as yet have not being fulfilled and the majority of times nothing has being done.
I was informed by my local T-Mobile store on the 23rd of July that T-mobile had stock of the new ‘MDA Vario IV’ and this had being confirmed by other people (see this link   ((see this link   (by the way my user name on this site is spzero)) then the next day I rang up and asked if I could upgrade to the new Vario IV knowing there was some confusion I questioned the member of staff about this and was informed that they did have some in stock and would be sent one out, after posting of my joy on the same site above I read further that people were being lied to about this phone and sent the ‘MDA Compact IV’(  see further proof here in this same thread) I rang back T-Mobile and was informed I had ordered a ‘MDA Compact IV’ despite my conversation verifying which phone I was after. I spoke to a CSA who was helpful and tried to resolve the problem but the phone had being dispatched and all I could do was refuse the delivery she did also say that “many phone companies do similar things she used to work at Orange and informed me they purposefully placed early, incorrect due dates on there systems and website to entice customers, knowing orders could not be fulfilled and by the time a complaint had being made stock would be in and the customer would have got the phone they wanted.” It seams the same thing is going on here at the end of the call she advised she would call me back before the 4th of august as my next statement would be issued if not sorted out then that I would be charged for a higher Tariff that I had agreed to, in order to be able to get the phone I wanted and also would be charged for the phone.
I waited and received no phone call on the 5th of August I received two text messages from T-Mobile one advising my phone had being returned and one advising my available credit for the rest of the month. I rang up to enquire about this immediately as they was much talk time available than expected and assumed I had being charged at the new higher price tariff, I was informed that this was a mistake and my bill would be adjusted when I received it in the post.
A few days later on the 8th of August my Bill turns up for £106.26. This included a £5.95 charge for delivery which I never agreed to and am quite sure was never told about. I rang T-mobile and got thru to a Stephen the line was disconnected instantly and when I called back got the same agent who listened to my problem and then said I will place you on hold while I look at the account but he didn’t give me chance to agree to this or ask if it was ok. While waiting for Stephen to come back I managed to eat my tea that had being prepared and after 10 minutes I was still on hold. I rang back and spoke to Ashley who’s team number was 799. I was told that a credit would be applied to my bill to make up for their error and that it had all being sorted and asked if they could help further I asked what my bill would be with the credit and was told £99.27 I couldn’t understand this as I had returned the phone and had a text message to confirm safe receipt and the tariff had supposedly being adjusted (My previous tariff was about £35.00 a month and I rarely used any texts or calls above my free allowance. In fact the only charges outside of my price plan was for £0.68 for call charges.) and as I had previously requested a cheaper tariff knew they was no valid reason for my bill to be above £30.00.
My call was transferred to another agent I was told by Ashley she would advise what my call was regarding and give the agent my account details, I was transferred to a CSA called Mark in the Ready 2 team who had no idea what the call was regarding and didn’t have my details so I had to confirm security questions again, after this Mark was able to help I was told to cancel my Direct Debit at my bank as he was not sure if it would take the £106.26 or the new adjusted amount he was processing, I was also told to wait 3 days and my bill would be corrected and could pay the new amount with a debit card over the phone and cancel my account as by this time I was that upset with the service I no longer wanted to deal with T-mobile again.
On the 12th I received a call from T-mobile but as was at work missed it I rang back and was told there was no information on my account as to who had called or what it was in relation to I was also told my current balance still hadn’t being adjusted but as it had not yet being 3 working days I decided to wait. The next day I received a further call and answered this and was asked if I was interested in T-Mobile’s fantastic Mobile Broadband and declined to accept the offer due to all the problems I have had and that I already had a similar service from 3.
When I got home today (The 14th of August) as I was unsure if my account had being sorted I rang T-Mobile to check (this shows on my phone the call was made at 5:15pm) I was advised by the automated service that my balance was still at the £99.27. I then spoke to spoke to mark on team 718 and asked to speak to a team leader, he refused to put me thru and wanted to know what I was calling about. I advised that due to the way my problem had being handled I didn’t want to speak to a CSA again but I wanted to speak to a manager and I knew my legal rights concerning this as I work in a call centre he still refused to transfer me and continued to ask what it was regarding I said if he checked the notes it should indicate what the problem was regarding, he looked at the notes and advised the last two calls showed I had called up and asked for my balance and the second time asked for my Direct Debit to be cancelled but no other notes so he was clueless, as the two previous calls on the system were lengthy complaints and took some time I was surprised at the lack of any further information. He checked back at other notes and advised me that a credit was going to be applied to my account at my next bill date, I advised that this would mean in order for me to pay my account this month and not miss a payment I was having to pay for their error as the only reason I took the new Phone and Tariff was because I was lied to at the outset about the availability of a phone, I don’t mind paying for my call time and text usage but I don’t see why I should pay for T-Mobiles error. He didn’t respond to this and advised they have their processes and no one can credit my account before my next bill date. A asked why I had already being credited a refund that was showing on my account as my bill had reduced and again no real answer was given just that it was a credit for delivery and this was different to the credit of a handset and tariff adjustment. As I used to work for o2 and currently work in a call centre I know how things should work and I know some one can sort this problem out and place a credit on my phone account now, but I was told by Mark that it would not happen as no one was able to do this in the end after going in circles I again asked to speak to a team leader, manager or whoever could help me and was informed I would be called back by a Team leader as none were available, in between one and two hours. Due to these problems I asked for an email address I could complain to and was advised of the one above, then I was informed that this department could credit my account and sort all my problems out but no telephone number was available and all communication had to be by email or post. I advised Mark that I was going out and needed the manager call back ASAP. When I returned home my phone showed just one missed call which was made at 8:12 so again I was given wrong information as this was actually over two and a half hours after my request.
Due to the way I have being treated as a paying customer and the fact that I have repeatedly being lied to over the phone by and that my account has not being updated I find no other alternative but to send this email which shows the underhanded tactics that T-Mobile is using and despite myself and others advising of the lies in regards to stock of the new phone fact the blunders, thru either lack of training or blatant dishonesty, continue (just read the following forum threads in full from xda-developers.com same links as above) It also seams the same pattern of lies happened with the release of the Vario III and Compact III.
I hope some one can sort my statement out as at the moment I am being charged for a mistake that T-Mobile has made due to lies or marketing strategy and this seams to not just be an operator error but a marketing scam in order to hold on to customers and entice new one’s and I think this should not be tolerated by paying customers and I expect my account to be sorted out so I can have the privilege of never having to deal with such a company in the future. Also due to the now many hours of my time in writing this email and speaking to staff I expect compensation or this matter will be taken further
PS this information has being posted on the internet where no doubt all those wanting to buy your new phone will be warned of what a terrible company you are and no doubt purchase the o2 xda diamond pro (which is the same phone just renamed

Just sent the email awaiting reply the amount of misinformation from this company is amazing lets see what happens

Wow that's some email! lol. I've been on the phone with t-mobile and the dude said to me late august or september, but most likely september.
Looks like I'll be getting it with t-mobile- they seem like the only people that have half descent data add ons. will probably be getting it on "Combi 40 + web'n'walk (18 months)" for £40.50 a month + £5 extra for "Mobile Broadband Plus (3GB fair use)"
The way I justify spending £45.50 a month on a phone is that after the 18 months it'll have cost me £819. so if you take away the £500 cost of the phone it works out at £17.72 a month for; 1000 minutes, unlimited txt and 3GB of HSDPA- or does anyone see a flaw in my plan? lol.

adamdon89 said:
Wow that's some email! lol. I've been on the phone with t-mobile and the dude said to me late august or september, but most likely september.
Looks like I'll be getting it with t-mobile- they seem like the only people that have half descent data add ons. will probably be getting it on "Combi 40 + web'n'walk (18 months)" for £40.50 a month + £5 extra for "Mobile Broadband Plus (3GB fair use)"
The way I justify spending £45.50 a month on a phone is that after the 18 months it'll have cost me £819. so if you take away the £500 cost of the phone it works out at £17.72 a month for; 1000 minutes, unlimited txt and 3GB of HSDPA- or does anyone see a flaw in my plan? lol.
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3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..

spzero said:
3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
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O2 maybe good with the unlimited data but their call minutes are poor. I have been looking at all of the companies and T-Mobile's minutes are good and it will mean that I will have to change to a 18 month contract. But the only other provider that may come close is 3. But are they going to offer the touch pro?

spzero said:
3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
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I don't know I did some digging around and it looks like all the networks now have really bad fair usage apart from t-mobile atm.
O2's "Unlimited Web Bolt On":
A fair usage policy applies and average monthly usage is expected to be below 200MB...
Vodafone's "Mobile Internet and email pack":
Subject to a fair use limit of 500mb per month...
Orange's "Orange World Monthly Access":
The Offer provides 250 MB data browsing...
It looks like everywhere you go it's gona be useless data add ons for £5/7.50 a month :/

"3" have the best value unlimited data packages.
Personally I'm on Vodafone who are woeful in the UK for data packages, but I struggle for a signal in my little corner of London with other networks...

update! So my automated response from T-Mobile advised i would be contacted in 3 working days or an email sent.. well they have half an hour to sort out my problem. i did get a call this morning from someone in cust services bu as i havea job was not able to discuss my account she asked when to call back and i said i had a lunch break at 1.30 so at 3.15 or something i got a call again unabe to discuss but she appologised for the delay and arranged to call me back when i had finnished work @ 4.00 so no call im now on a train wit intermitent signal so unlikely to get a call even if she tries and i did advise i would be on a train and th time to call.. well the girl dealing Danielle finnishes soon so once agin seems like they are full lies and empty promises..... this is disgraceful and i am shocked at the disgraceful service or lack of it so far........ will up date if they ever sort any thing out

Any news on your dilema from T-Mobile?

Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.

Noonski said:
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
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Joker! Did you get her number? I'll be trying to get that friends and family discount.

Noonski said:
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
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Is that what they mean by customer care then ?

adamdon89 said:
O2's "Unlimited Web Bolt On":
A fair usage policy applies and average monthly usage is expected to be below 200MB...
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Did you read that on the expansys site by any chance?... old information! I believe O2 have now changed their terms for this bolt on, and don't specify a limit anymore! Read page 2 of this thread and you'll see what I mean. It would certainly make sense for O2 to offer a good data plan so that they can shift their iphone 3G's!
I'm currently on a "solo" sim only contract with T-Mobile, but I'm in the process of transferring to O2 as they're currently doing a great "simplicity" pay monthly package, which at the moment has a special offer £5 off the monthly fee (offer expires end of August). It comes with the unlimited text bolt on, but there's an option before purchase to change it to the unlimited web bolt on, and if you do that you'll end up with 600 mins (any network), 1000 texts, and unlimited web for £20 a month I don't think any network can beat this offer.
Anyway regarding the fair usage policy, if O2 do claim my data usage is too excessive (which I doubt will happen), I'll just go straight back to T-Mobile again. The great thing about sim only deals is that they only have a 30 day contract, so they're easy to get out of. The downside of course is because they're sim only you won't ever get an upgrade deal from your network - you'll have to buy a sim-free handset or a pay as you go handset on your network and chuck away the sim card that it comes with.
P.S. Thanks to EViS for pointing out that great O2 offer to me

I understand what your saying, but without a subsidy you are looking at £500 for the phone, that is equivalent to nearly £30 per month over 18 months. meaining your total monthly is around £50 per month ! where as on T-mob you will probably get the phone + unlimited data +more mins and more texts for the same amount

RavenY2K3 said:
Any news on your dilema from T-Mobile?
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Hey yeah i got a call yesterday from Danielle while on the train so signal kept dropping couldnt have a real conversation. but
So far my balance has being wipped off and i am due a call back on tuesday to discuss my other problems in the email. i would imagine Danielle will read this as she is monitoring my account so what should i ask for in compensationto give her a heads up here are some ideas a pre-release vario VI??? a htc diamond pro (its the same phone BTW just incase you are reading this but its already released) lots of money??? never to have to speak to t-mobile again ?? Any better answers on a postcard??????
To be honest i dont know if i want to keep my contract even if they do offer me a great deal but i would have my price......................

Got a call today from Danielle again offered me an extra months line rental as credit and said if i stay with them she could offer a line rental discount for the future and a largely reduced handset, but when i said i wanted the vario 4 was told non in stock so i said i wanted to cancel my contract and was told i couldnt as i had just upgraded my phone..... i almost went mad with her she should know by now i didnt upgrade but that the company she works for had lied to me to agree to an upgrade and it was returned its quite funny really, she did say tho that my complaint had gone right to the directors and will be looked into so who knows maybe they will stop the madness,, by no means a great outcome but at least its something..

I'm just about managing to sit tight with T-Mobile UK despite thier incompetencies. How hard can it be to say "it's in testing, not sure when it'll be ready". Even that would be better than "dunno - not on my system". Just makes me think of David Walliams saying "Computer says no".
What does slightly concern me though is that my advertised upgrade price to the Compact IV is £100. What the hell does that mean the Vario IV is going to cost me?
I fear some hardcore haggling may be in order.
It's starting to get the point when I need a new phone badly. My Vario II is dying a slow and very apparent death. If the Vario IV doesn't come soon I might have to give up and jump to the Compact IV. Damn shame that would be - I love a keyboard on my phone. Had one since my O2 XDA IIs. What will I do without it?
Come on T-Mobile - sort yourselves out!

dom_mitchell1 said:
I'm just about managing to sit tight with T-Mobile UK despite thier incompetencies. How hard can it be to say "it's in testing, not sure when it'll be ready". Even that would be better than "dunno - not on my system". Just makes me think of David Walliams saying "Computer says no".
What does slightly concern me though is that my advertised upgrade price to the Compact IV is £100. What the hell does that mean the Vario IV is going to cost me?
I fear some hardcore haggling may be in order.
It's starting to get the point when I need a new phone badly. My Vario II is dying a slow and very apparent death. If the Vario IV doesn't come soon I might have to give up and jump to the Compact IV. Damn shame that would be - I love a keyboard on my phone. Had one since my O2 XDA IIs. What will I do without it?
Come on T-Mobile - sort yourselves out!
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Hold out my friend only a couple more weeks T-Mobile are building up hype for the phone so that they can sell more. I think that it will come out in September within the first two weeks they like to release at least one new phone a month and this one will be a big seller until they release the gphone the following month.

T-Mobile really have no business sense. I am due an upgrade and would like the MDA Vario IV / HTC Touch Pro. They can't tell me when the Vario is out and they wont cut me a deal if I get the touch pro off a reseller even though expansys seem to think it's worth their time offering it on my current contract at £2.50 cheaper a month for £110! Rather than give me a similar deal t-mobile'd rather lose a customer it seems ( and make me wait for my new phone ), they're even asking for £100 just to upgrade to the diamond/compact! I don't see the logic :S
I'm tempted to get it off vodaphone business when it's out later this month, if anything just to not stay with t-mobile! (Also although vodaphones coverage sucks they have good contracts and in some places support 6.8mbps 3g).
I feel sorry for anyone else trying to get this phone without paying the £496rrp lol

Just got woken up by a tmobile rep at a store to tell me the reason why the vario 4 isnt out yet is because the device is currently over heating and HTC need to fix this issue before they sell them
I don't know weather this is true or not but it sounds a bit far fetched for a device that's meant to be technically identical to the touch pro.
I dunno maybe there changing hardware specs as well...
Oh and exspansys deals are not fair the contracts are 5-10 quid more expensive per month for the equivalent deals on o2s shop and website.
And untill exspansys changes the details on the site i have to assume the data package does have a 200 mb FUP

Getting a 3G SIM for my new PDA

Hi Folks,
The phone "officially" registered on my contract with Orange UK is an old 2G one for it has a 2G SIM. I'm looking to get a Touch HD which will need a 3G SIM.
Unfortunately, I'm told that Orange won't just give out shiny new 3G SIMs.
The obvious way to wheedle a 3G SIM out of Orange would be to simply "upgrade" to a cheap 3G phone - But because of the ancient tariff I'm on ("Everyday 50"), my local Orange shop wouldn't entertain ANY kind of upgrade, even though I am "out of contract", unless I change to a more expensive tariff !
Any ideas anyone ? "Dog ate my SIM"? Threaten to leave ?
Thanks in advance.
- Steve

If you go in somewhere like phones4u and tell them the contract you already have, they will often try to match it, sometimes by giving you a lump sum refund so that the monthly price is brought down to what you want.

jez83uk said:
If you go in somewhere like phones4u and tell them the contract you already have, they will often try to match it, sometimes by giving you a lump sum refund so that the monthly price is brought down to what you want.
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That's an idea - but the plan I'm on at the moment suits me very well and is very cheap indeed (which is undoubtedly why they are not keen on giving me an upgrade phone). I can't see anyone easily matching it long-term.
I wonder if all SIMs used by orange are now 3G compatible, or would I really need to specifically get a 3G phone to get a 3G SIM?

Have you thought about going for one of the SIM only tariffs? That way you get the new SIM, the old number can be ported across and you get a lower monthly cost.
Just done it with Vodafone for their cheapest tariff and its costing me £10 for 75 mins and 500 texts on top of which i have added the £7.50 Mobile Internet. And the SIM i have is HSPDA compatible.
Oh, and one other possible plus, while it is a contract there is no long term tie in, its a rolling 30 day commitment.

Due for upgrade and want the HTC HD2 (Leo)

So I'm due for an upgrade, voda UK won't give it to me, so I have requested PAC. They do have the HD2 as web only but voda always put their own firmware on it.
So what I want to know, is what are the best deals around for the HD2 in the UK. Ideally I want unlimited text, unlimited data and 500+ minutes. I pay at the moment £35 pm for 750minutes, unlimited text+unlimited data and would like to pay maybe a little less .
Help me find a better deal please oh and I'd like the phone un-modified and I don't really want to pay for the bloody handset lol.
Is it possible? Help me find out.

It's very good!

The vodafone hd2 has no operator specific software on it and mine is sim-unlocked too!
I got it free on-line and this tariff:
Plan 18 month
900 mins Unltd texts £40
+ Online exclusive - this plan includes 300 extra minutes
+ Unlimited land lines
+ 500MB of mobile internet and webmail
With £90 quidco cash-back that makes it £35/month

Was it from the vodafone uk website?

xavierdemon said:
Was it from the vodafone uk website?
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Yes and it was a new contract, although I PACd in from Virgin.

Well, have ordered my Leo today and apparently it will arrive tomorrow. So fingers crossed

nice one did you get it from vodafone in the end? seems like most people can't anymore

No voda stopped them the day I was going to order it lol, so ended up ordering off mobilephones direct, still on Voda connection though but the handset will be unlocked and unbranded.
I really hope it comes tomorrow.

You know you should get it on O2, thats what Im doing. Buy an unlocked hd2 and then pick up a free O2 sim card and I cant remember the name of the deal (describe it to them) where IF YOU CHOOSE to top up £10 you get free texts, or if you top up £15 a month, your get free texts AND unlimited internet, and then the cash goes to talktime and whatever else you need.
Im getting my HD2 for xmas, its here but im not allowed it yet then christmas eve im gonna go pick up the sim from O2
hope you love the HD2, I know I will, looks AWESOM!!!!!!!!

I did receive it and it is awesome, there's a few problems that I need to work out (some software I had on my Diamond, doesn't work on the Leo) but it's all good fun and i'm loving it

Going to have a 2-year contract on September... Want a new Windows Phone

Hi, i am a student from Vietnam, but studying at United States right now. This is my first year at United States, so i haven't signed a contract yet because i know i will be back Vietnam for a little bit (for about ~4 months). I will be back here on September, 2011 and i think i am going to sign a 2-year contract and get a Windows Phone 7 Device because my currect monthly-contract with T-Mobile is kinda expensive i think...
i am current having the HTC HD7 T-Mobile T9292, bought on ebay. Work perfectly,i am loving it. And September seem to be far away, and HD7 is not a "failed" device, somebody would wonder why i create this thread.
But today, when i went back from the school, i suddenly dropped my HD7 to the ground quite hard and it had no cover at all ( i forgot to put the black-silicon cover for it because i was leaving in hurry in the morning). The phone was damaged physically outside, top right corner ( but still working, no problem while operating the phone) and it looks ugly. I am kinda a person who have a "eye-infinity", want to own something look sexy (that why i bought the HD7). So, when the phone is damaged and cannot be fixed, i get mad (not really, lol ) and there is one thing run across my head, "I am going to have a new phone" .
basically, i know nothing about signing a contract with a wiress-provider. If someone can give me some info that would be great. I am a Microsoft-Fan, and Windows Phone 7 is great to use. But now it get me really confuse. I don't know which phone i am going to get.
HTC HD7 is fine, since i have some special respect to HTC because they always make cool phones, but it has some issue, like "Pink-Camera", TFT-LCD only... Now, we even have a HD7S from AT&T. And again, i don't know which carrier to choose. People said AT&T is expensive, but has a better coverage than T-Mobile...blah...blah...blah. Even Android is not that bad. I am really confuse.
If someone can help me out, that would be great!
PS: I will be at St.Peterburg, FL next year, if someone are going to answer my question about coverage! Thanks!

Why not just order a replacement housing for it instead of signing up for a contract?
http://cgi.ebay.com/USA-Original-HT...ltDomain_0&hash=item3cb77dea52#ht_2185wt_1208

drkfngthdragnlrd said:
Why not just order a replacement housing for it instead of signing up for a contract?
http://cgi.ebay.com/USA-Original-HT...ltDomain_0&hash=item3cb77dea52#ht_2185wt_1208
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+1
or put a cover on it ?
or buy anything off craigslist... a two year contract with the devil, for a phone you can pick up for $200 locally ?

drkfngthdragnlrd said:
Why not just order a replacement housing for it instead of signing up for a contract?
http://cgi.ebay.com/USA-Original-HT...ltDomain_0&hash=item3cb77dea52#ht_2185wt_1208
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Thanks for the link. But i have another question. If i sign a new contract (to T-Mobile for example), can i use my old phone? Or i must have another one?
I want to sign a contract because i cannot handle $50 /month plan for the whole year (Unlimited Talk and text, 100mb data). I choose that plan only beacause i want the "Data", i use the EGRPS/3G more than talk and texting. My friend who have a iPhone 4 AT&T, pay $25/month, and has 2GB Data, 2year contract.
ohgood said:
+1
or put a cover on it ?
or buy anything off craigslist... a two year contract with the devil, for a phone you can pick up for $200 locally ?
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I have the silicon cover for it. It cover the damaged part pretty well. But the idea of signing a contract here is having the Data Usage ( i am a heavily 3G/EGPRS user). I don't need Unlimited talk and text but i need EGPRS so that why i need to choose the plan $50/month...

Plus, remember, most likely AT&T will be merging with T-Mobile within 12 months or so. So, being with one or the other in the long run won't matter & signing a contract with T-Mobile, you may be able to cancel your contact free of charge in a yr. In the USA, you're allowed to cancel a contract free of charge when there's a merger of this type. Also, T-Mobile is cheaper than AT&T & in my experience has better service. I've seen many AT&T users not have signer where I do with T-Mobile, granted non of this matter once the merger is complete.

First thing to mention using an existing device, AT&T & T-Mobile have different 3G frequencies so a T-Mobile device won't get 3G on AT&T. Now they both are GSM & so have SIM Cards so you can reuse your device, just get a cheap free phone with your new contract.

I look at the Windows Phone Chart today, and i don't think any current device is better than HD7, since i have already gotten used to the 4.3 inch screen, it is hard to switch to something smaller than 4 inch.
Dell Venue now is a good choice, but i actually don't like the design that much, and Dell is not really famous in Smartphone category.
ASUS also has a plan for a Windows Phone 7 Device, same as HTC ( a new ad about Windows Phone 7 HTC Device with 16mp Camera and Front Camera for video call) ... and i think they are quite sexy to compare to the HD7.

I was just checking both AT&T & T-Mobile's plans & the cheapest Talk/Text/Web I see is $60 for T-Mobile (500 Mins) & $75 for AT&T (450 Mins w/ Roll Over, $39.99 Talk/$20.00 Text/$15.00 Web). Both have Unlimited Text & 200 MB Data.

So, you have signed the contract to T-Mobile? What is your current plan? (How much per month?) and What is the cheapeast plan that T-Mobile provide?

I have Unlimited Talk/Unlimited Text on 5 lines & Unlimited Web on 1 line. Our bill is $314.05 (With Taxes/Fees/Etc.). T-Mobile does have an Unlimited Talk/Text/Web deal for $80 for a single line.

drkfngthdragnlrd said:
I have Unlimited Talk/Unlimited Text on 5 lines & Unlimited Web on 1 line. Our bill is $314.05 (With Taxes/Fees/Etc.). T-Mobile does have an Unlimited Talk/Text/Web deal for $80 for a single line.
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Do you have any suggestion? 200MB Web is not that bad if i use EGPRS only... but 3G maybe a little bit different, since i am not always home or any cafe' to have Wifi... I may get crazy one day and use all my data in watching video on YouTube!
But i can't believe that my friend can get $25/month, and 2GB Web Data on AT&T for iPhone 4!

I highly doubt he's only paying $25 a month. I believe that to be just for Data, not including talk/text. I pay $30 a month for my Unlimited Data, the 200 MB Data is only $15. AT&T does not have an Unlimited Data plan. They have the 200 MB & 2 GB plans.

drkfngthdragnlrd said:
I highly doubt he's only paying $25 a month. I believe that to be just for Data, not including talk/text. I pay $30 a month for my Unlimited Data, the 200 MB Data is only $15. AT&T does not have an Unlimited Data plan. They have the 200 MB & 2 GB plans.
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So, if you sign a contract, you can pay separately between call/texting and Web Data? That sould really cool to me...
Are you having unlimited data for your HD7?

Correct, my plan is a shared family plan of Unlimited Talk/Text for all 5 lines. My line has it's own Unlimited Data. I prefer to be safe for the extra $15 & not have to worry about data usage.

Thank you very much about the T-Mobile's Plan sir!
Look like i am going to have a contract with T-Mobile... The problem now, is waiting for some Cool Windows Phone 7 Device come out... and hopefully... t-mobile will have it

Three network vs T-mobile (Pay monthly) UK

Hi guys, I have a pay monthly sim which is from T-mobile and it will end in 4 Months and i am waiting for Samsung s4 release. Basically which network provider is better? I want to swap to Three because they have cheap and good plan for the S4.. What is your experience with this network provider? Do they have fast internet? are they better than T-mobile?

Hello
I am in the same situation. My contract runs out in 6 months, but i want the S4 as i do not like my One X. However to upgrade to EE will cost me £220 when you take into account the discounted termination fee and £100 for the phone. If i cancel and go to three i will only pay the early termination fee of £180.
I can sell my current phone for £140 and get £58 cash back. What is appealing about Three is that they offer unlimited internet for £1 less per month than EE.

oxfordmark said:
Hello
I am in the same situation. My contract runs out in 6 months, but i want the S4 as i do not like my One X. However to upgrade to EE will cost me £220 when you take into account the discounted termination fee and £100 for the phone. If i cancel and go to three i will only pay the early termination fee of £180.
I can sell my current phone for £140 and get £58 cash back. What is appealing about Three is that they offer unlimited internet for £1 less per month than EE.
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I have sim only deal from T-mobile and it's pretty good deal but i want to jump to Three because they offer cheap Samsung S4 Deals. Also on their website it says they're the best network for internetting,

Was in the same situation here, opted to stay with T-Mobile.
Three are getting 4G at the end of the year which will be FREE so that's why I was looking at them, they have good 24-month deals also!
However, decided to stay with T-Mobile (3G only) as I usually always have a WiFi connection and 3G speeds for me are not too bad. The deal I got with T-Mobile was great too, found it on www.chitterchatter.co.uk and it totals to just £658 over the 18 month period! (300 mins, unlimited texts, 1GB internet - £31p/m. £149 phone but £50 cashback)
Check out that site if you're interested in T-Mobile contracts, the S4 deals are only staying like that during the pre-order period then they will up the prices once the phone is actually out. Sadly the £50 cashback has expired but I believe the £40 cashback for ordering off ChitterChatter is still valid - check QuidCo!

I have gone for Three. £35 a month with a free phone, unlimited data. I am not fussed about having 4g now, end of year will be fine.
Sent from my HTC One X using xda app-developers app

In terms of pricing, Three are probably better value though their service isn't bad by any means at all. Their internet speeds are pretty good and with free 4G in the works they'll probably keep improving and growing.
I've also gotten to know a few contacts from there so if anyone is looking for a deal just give me a message and I'll get them to contact you! :good:
The popular one people have been going for is the £35 a month plan with no upfront cost but my contact can give £30 credit and 2000 3-to-3 minutes in addition to this. Other phones available too...
I was going for the Xperia Z but I think I'll get the S4 now...

Three have been a very good network for me.
I have a one x currently
I have been with 02 orange and Vodafone before settling with 3.
I live in Kingston upon hull and with the other 3 providers i have never had download speeds over 0.5mbps
With three I generally always get >7mbps which was comparable to my home broadband speed until recently getting 200mb fibre.
I can't fault three at all
And with the upcoming free 4g it just keeps getting better
Sent from my HTC One X using xda app-developers app

3UK The ONE Plan FTW! Very fast and truly unlimited internet (including tethering), plenty of minutes and texts, upcoming LTE in same price..... can't go wrong with it....
I'm moving my second contract from Orange to Three in June, getting S4 but keeping my S3 LTE as well

It depends on your location, signal is never great everywhere on any network so I'd suggest asking around or going into shops and testing.
Here in Bedfordshire and Milton Keynes the signal is better than any other network and my Download speeds are better than EE's that my friend has at work.

darrendm said:
Was in the same situation here, opted to stay with T-Mobile.
Three are getting 4G at the end of the year which will be FREE so that's why I was looking at them, they have good 24-month deals also!
However, decided to stay with T-Mobile (3G only) as I usually always have a WiFi connection and 3G speeds for me are not too bad. The deal I got with T-Mobile was great too, found it on www.chitterchatter.co.uk and it totals to just £658 over the 18 month period! (300 mins, unlimited texts, 1GB internet - £31p/m. £149 phone but £50 cashback)
Check out that site if you're interested in T-Mobile contracts, the S4 deals are only staying like that during the pre-order period then they will up the prices once the phone is actually out. Sadly the £50 cashback has expired but I believe the £40 cashback for ordering off ChitterChatter is still valid - check QuidCo!
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What is the current stance on Tmobile/Orange/EE in terms of getting deals from other sellers. Last time I checked (this was around 2011) T mobile capped people's internet bandwidth if they had gotten their contracts from places other than directly from T-mobile. It was this that pushed me to Three (Got a Galaxy S2 with the One Plan for £27 a month ) thanks to buymobilephones.net.

Hi Guys,
No matter which network you decide to go to, just haggle on the price with them.
I got 2 contracts in February from vodafone, i got a lumia 920 free on £27 and the iphone 5 32gb on a £27pm contract. The iphone did cost 150£.
The price of the phone will not change but you can really haggle the price of the contract down.
Three are quite good a dropping their prices, and if you cannot get a deal over the phone try call again another time.
Also orange/tmobile will be merging their masts in the near future, and they are the most complained about networks.

was due for an upgrade got s4 for 34pound a month
Sent from my Nexus 4 using xda premium

Took an early upgrade to a HTC One with 3 two weeks ago in store, but it doesn't like to work for more than 10 minutes at a time with my Parrot kit so had a word with the manager and explained about myself working away. He had a look at mine and my partners accounts and has offered us an S4 in which ever colour I want to pick up two weeks on Saturday. Mint.
Oh and at the moment in sunny Middlesbrough I get on average 13-18meg download and 3meg upload when I do tests.