I've seen numerous posts both here and on other sites that some people are under the mistaken notion that if they don't have phone insurance then their only option is to deal with the phone manufacturer for warranty issues. Fortunately this is not the case. All VM phones purchased at retail are covered by Virgin for 1 year. Doesn't matter if you got it at Amazon, BB, Target, wherever they will cover all warranty requests. I have personally had them ship batteries, battery covers and complete phones all at their cost by second day air. Don't even need a credit card for cross shipping, they include a return prepaid envelope for you to return the old phone within 30 days, no questions asked. In this respect VM's customer service is actually quite remarkable. Hope this helps, Clint
Good to know. Picked up the triumph last week despite all the bad reviews.
Related
Who has or have directly known anyone that has purchased a third-party insurance/warranty from squaretrade? I ask because I read good things about their warranties but can not find "real" (actual people on this board or elsewhere) who can give testimony for either good or bad.
I purchased a Sprint branded Touch Pro (using it on Verizon) from ebay, and it came in immaculate condition and fully functional as the seller stated. At the time, I thought the squaretrade warranty offered by the seller on ebay was a scam, but for $48 I figured it was cheap insurance. I know sometimes parts fail and as luck has it, the USB charge/sync port failed. I am in no way blaming the seller and am not going to try to scam my money back from them. Verizon will not touch it as it is not a device they sell technically and Sprint won't touch it either as I do not have a line of service with them.
HTC will not warranty it for free as I am not the original purchaser, and offer repairs at an estimated cost at or above what I paid for the device off ebay.
I filed a claim with squaretrade as my warranty states I am entitled to, and they promptly approved my claim and emailed me a pre-paid UPS return shipping label and claim they will have it repaired "usually within five days of receiving the device". I boxed it up, filled out the simple form they required and shipped it off.
Now this being my first time using this company and their service, up to this point I am pleased with them. Their customer service seems to be on par with Asurion and other types of services I have used in the past. I will be more than happy to update this thread when I receive my device back in working order and give a rating here.
Thanks for reading this rather long post, and I ask anyone who has dealt with them in the past to chime in with any feedback, good or bad regarding Squaretrade and their services.
Have you received the phone back yet? If so/if not - remember to update us on this!
I was wondering if you got the phone back from squareTrade yet.
I would like to use them but like you would like to know that there are real people out there who are satisfied with them.
Just curious, on how many people got insurance for thier phone.
I come from the school of; If "it" doesn't have moving parts no point in getting insurance. Feel free to chime in.
Accidentally voted "I've got insurance, thank goodness and it came in handy. where actually I'd like to vote "No insurance"
I have and its save my ass "loads" of times, The only hadset Ive not used the insurance for is my Touch Pro.
If it is really a $125 deductible as indicated in the other thread, then there's really no point. Phones depreciate so fast you could simply save the $$ yourself and purchase a phone IF you ever need to. I haven't needed to claim an insurance claim in 12 years. If I had paid for the insurance all that time I'd be out over $700 and still have to pay the deductible if I needed to make a claim.
never insure something you can afford to replace yourself
There is an alternative - read below:
I would purchase one for at most a year through the carrier. The deductables have really gotten high to justify anything over a year. Had the coverage years ago on a Nokia and you forget its on the bill! At the time there were deductables around 25 dollars - so people used the coverage to get a new phone every 8 months or whenever a better phone came out. Cost the insur cos a ton so they starting jacking the rates and restrictions.
Alternative:
I just bought a SquareTrade for two years for something like 35.00 with a coupon. Bought a brand new zero hour phone through Ebay (Best Buy Outlet) and qualified for a two year warranty. Has a zero deductable and basically will cover everything except for physical damage and theft. Basically they have a couple of warranties - one that covers damage but you have to purchase the phone I think from a nonEbay source. There is a deductable and it doesn't cover theft. With SquareTrade they will REFUND the purchase price if anything goes wrong that they can't fix. So if the keyboard craps out or there is a motherboard problem its covered. The only catch is you have to purchase the plan I think within 30 days of purchase.
Something goes wrong you send it in (they'll send a mailer and deduct postage) - if its worth a repair they'll fix it otherwise they credit your Paypal account within a couple of days after receiving it. From experience they do pay out - had a Razr that went bad after about a year (flex ribbon) and a TYTN I (motherboard, bad GSM errors). They paid out in full for both - no hassles. They will more than likely look for the water damage seal for activation - SO its not a good idea to crack open the phone and break the seal unless you have a source for replacment seals - they are available if you look.
I purchased a warranty or insurance for my G tablet(2 years) from sears. My question for those that work or have experience with returns, say I have 2 G tablets; 1 with and 1 without insurance. Can I return either of the two incase something happens to Sears?
I'm asking because I had originally bought a Nook Color for my sister's birthday, but she didn't really like it so I returned it. She wants the same one I have and knowing how clumsy she is, can my insurance protect hers?
Thanks!
Depends on if they registered your serial number when they sold you the warranty. If so, you're probably not going to be able to do it.
wiredmonkey said:
Depends on if they registered your serial number when they sold you the warranty. If so, you're probably not going to be able to do it.
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I don't think they did, I went to return a gtab 3 days after purchase to get the $30 sale difference. When I asked if I was still able to purchase an insurance all they did was ask for my rewards card and receipt. I only paid the difference of $20 for the 2 year insurance. I would think that if you're covered, return one, then the serials would be different or change. I think they only go by item number/stock number. The only ones I know that go by serial is when you're going by manufacturer's warranty.
Any other help, or experience with this?
It's too late but I'd recommend using an American Express card for purchases since they will extend warranty to another year. Other credit cards do it also but Amex tends to have pretty good service for their extended warranty.
I bought a 3y warranty from squaretrade yester with accidental "handling" damage added for c. $65... there's a 30% off coupon which worked for me: FBPREVIEW
(I've never bought a warranty from squaretrade before, but I've only seen positive comments about them, and no negative(a good sign as negatives are usually more common than positive comments) comments... seemed like a good deal to me as I'm sure that I'll eventually drop the gTab or spill something on it...)
Hey. I've been looking to sell a phone, and I've came across this site. How reliable is this site and are most sellers trustworthy?
bumpo
Swappa is really reliable. I haven't personally sold from it, but most of the sellers seem to be reliable and I've seen some who give their XDA usernames just in case the buyers have any questions.
Of course, there are some shoddy sellers, but that's a given with most sites.
fairly reliable....
most people use their facebooks or equiv. to log in so its rather easy to track. I've listed my previous devices there but to no luck. Its IMHO much easier to sell in forum MP's such as here or other android/computing/reddit forums.
stay away
i cant recommend it and will not buy another phone from it
bought a phone, it was delivered yesterday, seller who has a 7 day return policy, NFC feature doesnt work, and all she is doing is playing games, and hasnt sent me a return label yet
STAY WAY
for those of you who say buy from a seller with good history, i bought the phone from a seller who has 1500 sold listings, below is her reply regarding NFC not working:
"I just read about it. I'm not sure I see any good applications for it, but I'll send the label in the am"
am is over still no label from her and she did reply to my massage. amazing
Ive purchased from Swappa, and have had a good experience. As has been said before, make sure you are purchasing from a reliable seller. If you are making an international purchase, be sure to do your research on the customs laws in your location.
I purchased a Verizon LG G2 at a great price, knowing it works in international GSM markets and was not disappointed!
I just bought a note 3 through swappa. It is defective. Represented as Mint and like new.
Swappa is no help.
PayPal is probably going to be no help.
So it's a gamble.
I'd always buy NEW items and use my credit card on paypal if I ever do it again.
I'd rather use ebay, they at least do something on the buyer's behalf.
As it is I've got a phone that randomly boots about 10 times a day, and out hundreds of dollars.
Yeah, ebay is better for the buyer... and swappa charges the buyer for the privilege of getting shafted.
sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.
I bought a RAZR HD Maxx (Unlocked BL) from swappa about 4 months ago and had a really great experience...the seller replied quickly to questions and shipped the device within a day or two. I cannot vouch for every seller on the site but FWIW I would use it again for sure.
Swappa is kind of hit or miss. There are lots of scams out there. It's actually pretty safe for the buyer as all you need to do is open a claim with paypal. If the buyer says the phone doesn't work but the seller says it does work paypal policy is to side with the buyer, pretty much no questions asked. The process takes time but you'll get your money back. Really not such a good deal for a seller, where you could sell a perfectly good device, the buyer tries to mod it, bricks the device then files a claim. The seller will be SOL with a broken device and no money.
BladeRunner said:
Swappa is kind of hit or miss. There are lots of scams out there. It's actually pretty safe for the buyer as all you need to do is open a claim with paypal. If the buyer says the phone doesn't work but the seller says it does work paypal policy is to side with the buyer, pretty much no questions asked. The process takes time but you'll get your money back. Really not such a good deal for a seller, where you could sell a perfectly good device, the buyer tries to mod it, bricks the device then files a claim. The seller will be SOL with a broken device and no money.
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Click to collapse
Swappa is scamsite. I will never ever use it again. I was scammed by http://forum.xda-developers.com/member.php?u=3505755 He says that his identity been stolen and he didnt know that. Yeah sure. He was selling Nexus 6 but it is his current device somehow. Scum.
I don't know where to go but I recently bought a Samsung s5 paid 180$ but when I got it the phone was completely broken screen cracked to all hell and won't power on unlike the pictures submitted on swappa and I cant check the esn as it doesnt charge. Swappa told me to dispute it but seller insists he didn't send me that broken phone. Am I gonna be out all that money or what? Never had to dispute anything before
It's a definite risk. My first and only time trying to sell a phone resulted in the buyer getting a refund 3 or so weeks later. I believe he purchased the phone and swapped motherboard with a broken one and got a refund. Never again will I waste my time. I'll just let my phone die or give them away as it costs less.
I have searched extensively about options to place a warranty plan for a used phone, but can't seem to find much. I just bought a LG G2 from Swappa for my wife and although it was at a good price ($260) from a reputable seller, I'd like some type of protection. Although the phone is reported as in "almost mint" conditions, I guess I'll never know how it was treated before.
I usually use SquareTrade for warranties. But so far, I've called them and confirmed that only used items purchased in Ebay are covered by them. This pretty much takes them out the table for Swappa purchases. Had to dig through several layers of pages in their website to find that in writing, even after their customer support claimed it wasn't there to be begin with.
The only other company I've seen offer a warranty without needing a new purchase is GoCare for $69/1-year or $129/2-years. Their terms state: "Regardless of whether your device is new or used, as long as it is 100% functional with no prior problems, issues or damage, you may purchase coverage if available for Your device." They have a good BBB rating and...apparently, they cover rooted phones too.
Amex also covers purchases up-to 10K for 1 year after manufacturer warranty for free. Unfortunately, it doesn't cover accidental damage, which is more likely to happen on a mobile than manufacturer defects.
Any suggestions, other options I didn't consider? What are you guys using for used phones purchases?
Some background info: My wife and I are original unlimited-data Verizon customers. We've taken good care of a couple of old Droid Bionics and never had to upgrade until now, when her speaker started crapping out. Mine is still good, rooted with frozen bloat-ware, it's still doing decently. I'm not about to pay $30/month more to Verizon for the cheapest shared-data bracket we fit into. Screw them.