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ATT Replacement Policy??

So, I did not buy the insurance on my phone. I take good care of my things so it's not a problem.
However, I'm on my third cappy, due to various defects. It's pretty obnoxious having to keep going and exchanging it...
Does ATT have a policy where they will sell you another phone for contract price or give you a phone of equal value for free after x amount of warranty replacements?
Regards
Smith

smithisize said:
So, I did not buy the insurance on my phone. I take good care of my things so it's not a problem.
However, I'm on my third cappy, due to various defects. It's pretty obnoxious having to keep going and exchanging it...
Does ATT have a policy where they will sell you another phone for contract price or give you a phone of equal value for free after x amount of warranty replacements?
Regards
Smith
Click to expand...
Click to collapse
I believe its after 4 replacements they replace it with something of equal value.
Sent from my CM7 powered captivate

I really hope that it doesn't get to that point but I'm pretty tired of swapping cappys lol.
And what else would I get anyways... a motorola? Blah... haven't trusted them since Razr xD

smithisize said:
I really hope that it doesn't get to that point but I'm pretty tired of swapping cappys lol.
And what else would I get anyways... a motorola? Blah... haven't trusted them since Razr xD
Click to expand...
Click to collapse
The infuse is good, except battery life.
Sent from my CM7 powered captivate

Well, I'm hoping it doesn't come to that.
I've invested a lot in this phone lol extended battery and case... ok not that much haha but still.
And I couldn't switch to a phone without custom ROM's... I'm addicted... NO! it's not a problem!!!!

If you do return it you should really consider the HTC Inspire, I just got one for my wife and I feel like dumping the Captivate!

The Inspire is too new of a phone. The phone they will give you is the Xperia X10. I've looked into it after going through my fair share of Cappys which a few could have been solved with a jig which i finally bought but anywayyyyy.
From what the resolutions specialist told me on the phone the Inspire and Atrix will take 6 months for them to get refurbs of those and even then its not a guarantee thats the phone they'll give you. They'll only give refurbs based on the information given to me when I pursued the same outcome.

Didn't take 6 months for refurbs to hit market. I gave a refurb, and I ordered it at the end of october. Remind me when captivate was released? 2-3 months is prob a more realistic timeframe.
Sent from a place my wife doesn't know about (yet)

3 replacement, 1 new battery possibly, and then they will let u choose an alternate device within the same segment. I hit replacement, replacement, battery, replacement. I was told I would have the option to swap device if it failed this time too. But luckily, the 3rd one worked.

I just don't like any other phones :/
I kinda like the xperia... the HTC looks cool but is too new...
Idk. Hopefully cappy lasts.
Regards
Smith

Don't you just hate when you.get different stories. I had two different resolutions specialists tell me 5 phones and your eligible for a different model but only one told me the inspire would take 6 months its possible it will be significantly less time.
Sent from my SGH-I897 using XDA Premium App

Anyone interested in getting rid of their captivate for an upgrade but not due yet...

I was only 4 months into my contract with ATT with my captivate. I had 3 Aria's and 1 captivate, all with problems i documented with ATT. I posted on ATT's Facebook page how disappointed i was with them and was immediately contacted and said they would be happy to upgrade me right away. Now have an Inspire. Good Luck!

Or complain to the BBB. Worked for some of us.

-Kevlar- said:
I was only 4 months into my contract with ATT with my captivate. I had 3 Aria's and 1 captivate, all with problems i documented with ATT. I posted on ATT's Facebook page how disappointed i was with them and was immediately contacted and said they would be happy to upgrade me right away. Now have an Inspire. Good Luck!
Click to expand...
Click to collapse
would you be willing to sell one of the arias?

tjsooley said:
would you be willing to sell one of the arias?
Click to expand...
Click to collapse
Eh, AT&T usually takes back the problematic device after swapping it to the newer one.
Pretty sure AT&T didnt let him keep 4 "disfuctional" smart phones.

I think he meant he went through 3arias and a captivate

So what's the point to this thread?

He was telling us how to upgrade before we were due one, without any extra cost. I think.

Correct.
Sent from my Desire HD using XDA App

Hmmmm....might have to go to FB.
sent using a phone.

I am pretty sure my next upgrade would be a Galaxy S II

When I first got the captivate I was coming off a Motorola Razr... guess how long I had that phone. So needless to say I was a little taken back by this "new" device. Very impressed, until two months later the charge deaths kicked in... AH! Never had this problem with my trusty old Razr. Got a refurb, all is well, but me experience has left me feeling a little tainted. Not sure if I could really be satisfied with it now, so patiently waiting for June, July, and August, this guy is.

98XJ said:
When I first got the captivate I was coming off a Motorola Razr... guess how long I had that phone. So needless to say I was a little taken back by this "new" device. Very impressed, until two months later the charge deaths kicked in... AH! Never had this problem with my trusty old Razr. Got a refurb, all is well, but me experience has left me feeling a little tainted. Not sure if I could really be satisfied with it now, so patiently waiting for June, July, and August, this guy is.
Click to expand...
Click to collapse
There will be many things that you need to keep an eye on with a smartphone that you didnt need to with the older razor. No Smartphone will be without issues. The old razor was just that a phone nothing more. The captivate is alot more then that.

G2X Price Drops..?

Anyone else a bit taken back by the drastic price drops on the G2X? Not in a good way... I feel like the G2X could be the Vibrant all over again...
Discovered here:
http://forums.t-mobile.com/t5/T-Mobile-G2x/G2x-now-a-FREE-PHONE-0-01/td-p/855257
Sourced here:
http://www.amazon.com/gp/product/B0...810-48N679-1F00&creativeASIN=B0251X53PD_notag
"The best technology never makes you think about it. It's just always brilliant."
- LG G2X Amazon Page
I'm sorry but with all the problems this phone has against it (similar to the Vibrant): Overheating, Shotty Network/Data Connections, Reboots, Lock-ups it seems like T-Mobile is readying for another magic trick. Granted, from what I've gathered reading these forums certain problems (mentioned above) could be completely unrelated. I personally feel that the poorly tinkered network/data connect software T-Mobile f***ed into this phone coupled with the completely separate battery issues are reeking havoc on the phones in a variety of ways.
Just a thought.
As a past Vibrant user (unfortunately) I felt compelled to report the similarities arising again... and all the Vibrant base got [after their woes] was a ****ty Froyo update and the Samsung Galaxy S 4G releasing swiftly via T-Mobile.
I really thought the Vibrant must've been a fluke for T-Mobile, as it was my first leap into the smartphone & Android markets (came from a flip phone, no txts or data). Seems I was wrong in my judgement for trusting them with a second/different product. Don't get me wrong... This phone is great (in theory) but so far it is dragging with bugs and this leaves me torn... =/

Your looking into it way way to much..... All phones on tmobile go on a quick sale... I bought a vibrant for 250 starting my contract in august.... a month later I buy one for a add a line for my brother for 50 bucks..... Its just the tmobile way... A droid x is still 200 in my area.... And a epic 4g is 150
Sent from my LG-P999 using XDA Premium App

nate420 said:
Your looking into it way way to much..... All phones on tmobile go on a quick sale... I bought a vibrant for 250 starting my contract in august.... a month later I buy one for a add a line for my brother for 50 bucks..... Its just the tmobile way... A droid x is still 200 in my area.... And a epic 4g is 150
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Hm... perhaps. I'll think it over a nice bowl to cool the thoughts down a bit lol, 4:20 is coming a little early this morning I suppose.
I guess I just want a phone that works [ultimately]... Seems like the T-Mobile way is to release half-assed, beta quality products (at least in these eyes, I understand experiences vary). I went along thinking T-Mobile was a great company until I jumped on the Android bandwagon. Guess one can't get too butt-hurt over a company acting as soulless as they do sometimes... it's in their nature. =/

Coming from a vibrant I see where u are coming from. It was the biggest pile of a phone I have ever had. It was also my first android experience after being an avid bb user.
I do see some short comings in my g2x but I hope things don't get bad. I also despise Samsung as a company and blame the vibrant fails on them. It seems ateast to me they push a product hard and never support it. They did the same thing on a TV I bought. After there lack of support on the vibrant I will never own another Samsung product. I just hope the g2x is not the same way.
Sent from my LG-P999 using XDA App

I respect your point of view but I disagree with you.
I come from a Galaxy S 4G and this phone is way better and faster.
If you are experiencing those kind of issues, I would advise you to exchange it. I haven't really experience those kind of issues and the only real problem to me has been data disconnecting.
Now that I have flashed many ROM's I have come to the conclusion that EB 1.04 is the best and not many disconnections since I settle.
Sent from my LG-P999 using XDA App

As far as the price drops go..yeah im kinda mad. Im off contract and payed 530. 300 cash and 230 on my bill. But its annoying.

blestsol said:
As far as the price drops go..yeah im kinda mad. Im off contract and payed 530. 300 cash and 230 on my bill. But its annoying.
Click to expand...
Click to collapse
Are you still able to return it?
Then just buy one off amazon.
Sent from my LG-P999 using XDA App

moshe22 said:
Are you still able to return it?
Then just buy one off amazon.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
it's still 509 on amazon without a contract tho

I just paid 499 off contract...
If its a contract price I wouldnt pay to much attention to it. I feel they discount the phones to bring it more customers!

icecicle04 said:
it's still 509 on amazon without a contract tho
Click to expand...
Click to collapse
Oh well I guess thats not so bad.

This is always the case with phones through places like Walmart and Amazon.

Jumping Ship - Upgrade to Galaxy II

Goodbye Captivate, hello Galaxy II.
Finally had it with the quirks on the Cappy over the last year: the screwy back/home button, the flakey GPS and the real lack support with new ROMs.
Picked up my GSII and bit the bullet on a new 2 year AT&T contract. I have a grandfathered unlimited data plan (30$/Mo) and they absolutely hate me, I do a minimum 10GB/mo and usually closer to 20. I ignore the threats and emails. With the 4G/H+ that will only get worse. Initial speed tests hit 5-6Mbps, almost double what I used to get.
Initial observations;
- Lightweight (plus?)
- Oddly flimsy back battery panel
- Power connector on the bottom, finally.
- Screen is bigger and gorgeous
- Gorila glass doesn't rainbow or smudge as much but does attract lint.
- It's FAST. Hitting the Gallery is instantly populated, even with a 16GB external that's packed with HD photos, movies and music. Can't stress this enough, this thing is SNAPPY.
- Badly Bloated. While this is to be expected, AT&T really went overboard. Nothing a root wont fix.
- Much better battery life. It's almost double what my highly tweaked Cappy would get and this SGS2 is still stock.
- GPS is INSTALOCK. No, really. Tested this all over Los Angeles and it's been flawless.
- Faster, more responsive browsing. I haven't confirmed this yet, but it seems to be using different DNS servers to resolve names? Hitting a URL would normally involve typing it in and waiting for the lookup to occur, it's practically instant now on any URL. Maybe they're pre-cached? Again, haven't looked into this.
- Overpriced. Even on "sale" it cost me $70 and that included trading in my Cappy, plus I had to renew for 2 more years.
Bottom line is that Samsung seems to have addressed many of the glitches that plagued the Captivate. Running GB (UCKH7) stock is an obvious factor; It comes with 2.3.4, and 2.6.35.7 kernal.
All of those things help but, overall, the hardware is a considerable leap. It's an impressive phone and I recommend it to anyone considering an upgrade.
No longer sent from my BlackBerry.

Not sure if anyone really cares.
Just saying.
Sent from my SAMSUNG-SGH-I897 using XDA App

why sII instead of skyrocket?(both phones were free on amazon last week by the way)

ConeyKiller said:
Not sure if anyone really cares.
Just saying.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I care and looked for reviews and comments from others who upgraded and still think this will be helpful. So thanks, douche. Just saying.
No longer sent from my BlackBerry.

Ya, ATT website & google would tell me all the info you posted. Cool. Resort to name calling.
Sent from my SAMSUNG-SGH-I897 using XDA App

Captain Zero said:
I care and looked for reviews and comments from others who upgraded and still think this will be helpful. So thanks, douche. Just saying.
No longer sent from my BlackBerry.
Click to expand...
Click to collapse
I would agree. I enjoy reading reviews, no matter the source. If you don't want to read a review, don't read the topic.
Just make sure your SGS2 doesn't explode in your pocket

Explode..?
No longer sent from my BlackBerry.

i want one

Every person has a different use for a phone and also will see problems in a different light, I appreciate your post since I am getting a new phone on wed and I am unsure what I will be getting.

Nice.
I'm not due for an upgrade until April though

npt1988 said:
why sII instead of skyrocket?(both phones were free on amazon last week by the way)
Click to expand...
Click to collapse
i was under the impression it was new contracts only and it seems to me that everyone who reviews the skyrocket likes the OG GSII better

congrats! I envy you

Raikia said:
I would agree. I enjoy reading reviews, no matter the source. If you don't want to read a review, don't read the topic.
Just make sure your SGS2 doesn't explode in your pocket
Click to expand...
Click to collapse
No, that's the iPhone
Has anyone seen John Connor?

I totally agree with Captain Zero's observations. A friend of mine picked up the AT&T GSII, and after playing with it the three of us with Captivates are super jealous. The phone is phenomenally fast. I'm running Teamhacksung's ICS and another is on CM7 with a mild OC, but nothing we do compares to the smoothness of the GSII. Even the Skyrocket has the slightest stutter from time to time when I was playing with it at the AT&T store.

Lol the skyrocket was the phone that reportedly exploded in someones pocket. Not the OG. I think.
Sent from my SAMSUNG-SGH-I897 using XDA App

I'm sold!!
I just upgraded to SGS II on friday and i absolutely love it. Yes the screen is bigger & brighter. The thing runs like it's on red bull concentrate! And that's before i root and overclock it...
So here's a rundown on my first impression. My cappy never got over 16mb down on my wifi connection - the first run of my speedtest.net app get me 34mb down - 1 point for sgs 2.
Second, i was able to download and install all my apps from the app store one by one FASTER than my cappy did it with titanium backup, that alone almost made me cuss around my children!
Third, browsing is stupid fast - it almost never hiccups on pages.
Fourth, 4g is awesome and i've never been able to get 1.5mb upload with ANY modem on captivate, let alone 6mb down and not even on 4g.
5th, it's lighter and the batter lasts about 40% longer than my cappy.
The camera has a FLASH! You can even download an app to use the flash as a flashlight.
Well done Samsung! Now lets see what i can screw up by rooting this baby
P.S. I did not upgrade to the skyrocket because it does not have Gorilla glass AND even though the processor is clocked faster, it does not perform faster in tests... I'll stick with this one for now.

Captain Zero said:
- Overpriced. Even on "sale" it cost me $70 and that included trading in my Cappy, plus I had to renew for 2 more years.
Click to expand...
Click to collapse
Where did you find it at this price? Do you happen to have an ad/flier (for price match purposes)?

Oz. said:
Where did you find it at this price? Do you happen to have an ad/flier (for price match purposes)?
Click to expand...
Click to collapse
Don't know where he went, but Radio Shack had the phone last week for $49 with new activation or upgrade. I think that ended 11/30.
I'd also like to thank the OP for the info. It's helpful and relevant to us Cappy owners that are thinking about jumping to the SGS2. Never could understand why some people feel the need to be douchey on the internet.

Oz. said:
Where did you find it at this price? Do you happen to have an ad/flier (for price match purposes)?
Click to expand...
Click to collapse
I went to a local Target in Los Angeles. It wasn't a good deal and I could have done better by shopping around. The $70 included taxes and my trade in, their sale price was $149.
No longer sent from my BlackBerry.

npt1988 said:
why sII instead of skyrocket?(both phones were free on amazon last week by the way)
Click to expand...
Click to collapse
The s2 i tested at an att store didn't have ciq in it. The skyrocket did.

Someone stole my Blaze.... :(

It is with a heavy heart that I must announce...my Blaze is gone. I fell asleep at a party & when I woke up, it had vanished. The douche probably ripped out the sim card, too, so no go there.
It's been a fantastic ride, and I wish all you guys the best. You ARE the best.
Phone shopping it is then.... :crying:
Love & peace.

Scheherez said:
It is with a heavy heart that I must announce...my Blaze is gone. I fell asleep at a party & when I woke up, it had vanished. The douche probably ripped out the sim card, too, so no go there.
It's been a fantastic ride, and I wish all you guys the best. You ARE the best.
Phone shopping it is then.... :crying:
Love & peace.
Click to expand...
Click to collapse
Sad to hear

His phone got stolen and my Blaze just died on Saturday. It is being replaced with the Optimus L9, which sucks because the phone is locked down tighter then Ft Knox

flyers00 said:
His phone got stolen and my Blaze just died on Saturday. It is being replaced with the Optimus L9, which sucks because the phone is locked down tighter then Ft Knox
Click to expand...
Click to collapse
That sucks guys! So that means we won't be seeing either of you on here anymore? No good. Check back in, say what's up.
Sent from my SGH-T769 using XDA Premium 4 mobile app

flyers00 said:
His phone got stolen and my Blaze just died on Saturday. It is being replaced with the Optimus L9, which sucks because the phone is locked down tighter then Ft Knox
Click to expand...
Click to collapse
Nj I will pop in from time to time. Going to miss the people in forum's and definitely going to miss the blaze. Best of luck to all
Sent from my LG-P769 using xda app-developers app

Yeah, I was bawling too...:crying:
I've now got a Nexus 4, but it ain't the same...I'm used to having a sexy phone I can slip in my pocket! I'll get used to it, but I think I'll hunt on Amazon and grab another Blaze soon! I love the customizations y'all guys are doing!
I won't disappear, though...I'll still be around! This was the first Android I've ever had, and I've loved it from day one!

Scheherez said:
Yeah, I was bawling too...:crying:
I've now got a Nexus 4, but it ain't the same...I'm used to having a sexy phone I can slip in my pocket! I'll get used to it, but I think I'll hunt on Amazon and grab another Blaze soon! I love the customizations y'all guys are doing!
I won't disappear, though...I'll still be around! This was the first Android I've ever had, and I've loved it from day one!
Click to expand...
Click to collapse
I remember my first Android. HTC Thunderbolt. I was in Iraq (Camp Ramadi, to be specific) and my contract with Verizon was suspended during my deployment, so I bought it on launch day for full retail of $750 online. Prior to that, I had the Blackberry Tour, and prior to that a Motorola Windows CE phone. Since the Thunderbolt, I got a Wildfire S (never do THAT again), a Galaxy S II i777, Blaze 4G, and Galaxy S II i989. If my next device isn't a Nexus, it'll probably be a Sony or Motorola. As much as I love the Blaze and S II's, Samsung is starting to become a burden with their blobs and lets face it, their last couple flagships have been shoddy at best, at least construction-wise. And the big center physical buttons? What is this, 2010? Nobody wants that. At least, I don't.

jparnell8839 said:
I remember my first Android. HTC Thunderbolt. I was in Iraq (Camp Ramadi, to be specific) and my contract with Verizon was suspended during my deployment, so I bought it on launch day for full retail of $750 online. Prior to that, I had the Blackberry Tour, and prior to that a Motorola Windows CE phone. Since the Thunderbolt, I got a Wildfire S (never do THAT again), a Galaxy S II i777, Blaze 4G, and Galaxy S II i989. If my next device isn't a Nexus, it'll probably be a Sony or Motorola. As much as I love the Blaze and S II's, Samsung is starting to become a burden with their blobs and lets face it, their last couple flagships have been shoddy at best, at least construction-wise. And the big center physical buttons? What is this, 2010? Nobody wants that. At least, I don't.
Click to expand...
Click to collapse
My first phone was a huawei u8150.
One of the funniest phones to modify.
Sent from my SAMSUNG-SGH-T769 using Tapatalk

So...I just got a Nexus 4...I wanted to get the 5, but situations didn't work out. I can wait a bit.
This thing is so...BIG!
Ah well. Time to dive in...