Database Info

Call AT&t Mobility to have Captivate shut down issue resolved with a new phone

So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.

It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.

I'm just curious, when you do this, how long do they give you to send the old phone back?

rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
Click to expand...
Click to collapse
You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.

The paperwork in my box stated you have 10 days.

They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...

smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
Click to expand...
Click to collapse
Cool! let us know how it goes.

Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App

born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.

What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App

I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.

Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?

bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App

This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.

Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.

After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!

Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.

If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App

man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.

Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Click to expand...
Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.

REPAIR centre delay? UPDATE: device is lost|NEW UNBRANDED REPLACEMENT. ARRIVED!

HTC took my Vodafone branded Sensation to repair it as i had bought it over ebay and cell reception wasn't as good as other sensations.
Whoop de doo UPS came and collected my phone on Tuesday 21st June and HTC received it on Wednesday 22nd June at 10AM. They told me it will take 7 working days to repair.
10 working days later (14 days later) they still havent fixed it and have no updates for me.
Anything i can do?
UPDATE: 13 Working days since it has been in repair. I have escalated this 3 times and checked with them everyday.
I get a call from the Supervisor they Repair Center have lost my Flagship Device.
They have no Sensations in stock. so they are offering me an alternative device (obviously all cheaper than the Sensation)
Now they are looking into trying to issue a replacement Sensation from HTC. very annoyed
Update: Rang up the HTC Care Team today. Because they lost my Vodafone branded device. They have decided to send me a brand new unopened unbranded Sensation. which i would receive in 3 working days also
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=185326
a free Bluetooth headset as compensation.
well glad that should be sorted, and will update when i receive it
Update 13/07/11: New device has arrvied from HTC. unbranded and sim free, and this one has a more noticably flat screen than the previous devices.

ikhzter said:
HTC took my Sensation to repair it as i had bought it voer ebay and cell reception wasnt as good as other sensations.
Whoop de doo UPS came and collected my phone on Tuesday 21st June and HTC received it on Wednesday 22nd June at 10AM. They told me it will take 7 working days to repair.
8 working days later (12 days later) they still havent fixed it and have no updates for me.
Anything i can do?
Click to expand...
Click to collapse
Pretty sure nobody here can help? Not sure what this thread is for? You should simply contact HTC.
I think this thread should be closed....no disrespect.

tried that lol, they said we will investigate, thats all, and thats your personal opinion. its a forum here to discuss the device or problems.

You can do more. Writing in to head office helps.
Another story of HTC hell : http://www.stewart-nash.co.uk/2010/...my-customer-service-nightmare/comment-page-2/

They said 7 working days and 8 have passed. Little impatient maybe?

Yeah I'm kinda with The_Worst, just be patient bro.

today is the 9th working day, (13 days) since its gone, no phone at the moment and they stil said they wil get back to me in 2 days time!
im running out of patience

Call them, then call them again...until they tell you something that you can hold for

i have always called them again and again and now i have an update
UPDATE: 13 Working days since it has been in repair. I have escalated this 3 times and checked with them everyday.
I get a call from the Supervisor they Repair Center have lost my Flagship Device.
They have no Sensations in stock. so they are offering me an alternative device (obviously all cheaper than the Sensation)
Now they are looking into trying to issue a replacement Sensation from HTC. very annoyed

You have every right to be pissed. I would hope they will send you a brand new device for your trouble.

ikhzter said:
i have always called them again and again and now i have an update
UPDATE: 13 Working days since it has been in repair. I have escalated this 3 times and checked with them everyday.
I get a call from the Supervisor they Repair Center have lost my Flagship Device.
They have no Sensations in stock. so they are offering me an alternative device (obviously all cheaper than the Sensation)
Now they are looking into trying to issue a replacement Sensation from HTC. very annoyed
Click to expand...
Click to collapse
I hope you get a new one from HTC.
a new Sensation, not an alternative. that's arse mang.
heck, for your trouble they should throw in a couple of accessories. tell them you want that over priced official car dock.

Hoggles said:
Pretty sure nobody here can help? Not sure what this thread is for? You should simply contact HTC.
I think this thread should be closed....no disrespect.
Click to expand...
Click to collapse
I've never seen more forum police/wanna b mods in one forum than here. Keep your panties on boys.
'to the op. tmo did a similar thing with me. Tell you now, be patient and you'll get your sensation. Reason why you need to be patient is if they are out of stock, not much of anything you or they can do to speed it up. tmo lost my sgs n they were out of stock, I had to wait 3 weeks.

mykoe817 said:
I've never seen more forum police/wanna b mods in one forum than here. Keep your panties on boys.
'to the op. tmo did a similar thing with me. Tell you now, be patient and you'll get your sensation. Reason why you need to be patient is if they are out of stock, not much of anything you or they can do to speed it up. tmo lost my sgs n they were out of stock, I had to wait 3 weeks.
Click to expand...
Click to collapse
I know i think they will know how it feels when it happens to their Devices
I understand the need to be patient. I spoke to a Supervisor and he has escalated a request for HTC to send out a new device not the repair center. as its not the network provider (e.g. Tmo) who took my device. it was HTC themselves.
They have mentioned they will be sending a new Sensation. Brand new and i did ask for a free accessory such as the car kit upgrade or the DLNA wireless box.
just have to wait and see. but yeh at the moment my Desire HD has gone for repair as i broke it. the sensation went for repair under warranty for faulty WIFI. im currently using a blackberry where The LCD is cracked and the bottom half is just a white blank screen. so im not the happiest and can only use the phone for answering calls really

Shay D. Life said:
You have every right to be pissed. I would hope they will send you a brand new device for your trouble.
Click to expand...
Click to collapse
Rang up the HTC Care Team today. Because they lost my Vodafone branded device. They have decided to send me a brand new unopened unbranded and unused Sensation. those were her words
which i would receive in 3 working days from their biggest distributer in the UK
also i will get
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=185326
a free Bluetooth headset as compensation.
well glad that should be sorted, and will update when i receive it
plus i will get a letter confirming everything that happened, so i will have a fresh 2 year warranty from the day i receive the device, and it is proof of ownership (not purchase as its a replacement) for insurance purposes

Hoggles said:
Pretty sure nobody here can help? Not sure what this thread is for? You should simply contact HTC.
I think this thread should be closed....no disrespect.
Click to expand...
Click to collapse
Are you friggin serious? Well i'm glad the mod that posted after you didnt feel the same as you... I mean where do you get off asking for someones thread, a perfectly fine thread, to be closed? Why? I cant figure it out. I sure am glad you are NOT an actual mod, we'd be losing threads left and right.
OP that sucks. TMobile offers loaner phones when they have to send one out for warranty repair, does your carrier not do that? Good luck, let us know if you got the flat glass

nugzo said:
Are you friggin serious? Well i'm glad the mod that posted after you didnt feel the same as you... I mean where do you get off asking for someones thread, a perfectly fine thread, to be closed? Why? I cant figure it out. I sure am glad you are NOT an actual mod, we'd be losing threads left and right.
OP that sucks. TMobile offers loaner phones when they have to send one out for warranty repair, does your carrier not do that? Good luck, let us know if you got the flat glass
Click to expand...
Click to collapse
definitely, no im on a sim only tariff, dont get phones on contract, always just buy them, but its nice that htc are replacing my branded handset for a new unbranded one, also a free bluetooth headset to go with it
still got all the accessories from my previous handset, headset, charger, 8gb memory card, also getting the new one boxed, so spares

mykoe817 said:
I've never seen more forum police/wanna b mods in one forum than here. Keep your panties on boys.
'to the op. tmo did a similar thing with me. Tell you now, be patient and you'll get your sensation. Reason why you need to be patient is if they are out of stock, not much of anything you or they can do to speed it up. tmo lost my sgs n they were out of stock, I had to wait 3 weeks.
Click to expand...
Click to collapse
daman215 actually made a thread about people policing xda all the time asking mods to close threads they dont like and guest what the mods closed his thread

nugzo said:
Are you friggin serious? Well i'm glad the mod that posted after you didnt feel the same as you... I mean where do you get off asking for someones thread, a perfectly fine thread, to be closed? Why? I cant figure it out. I sure am glad you are NOT an actual mod, we'd be losing threads left and right.
OP that sucks. TMobile offers loaner phones when they have to send one out for warranty repair, does your carrier not do that? Good luck, let us know if you got the flat glass
Click to expand...
Click to collapse
Update 13/07/11: New device has arrvied from HTC. unbranded and sim free, and this one has a more noticably flat screen than the previous devices.
yep definitely it feels flat but looks a little curved. much better i think.

Can you elaborate on the flatness of the screen? The screens on these are flat with curved edges. Is that what you mean? The sensation screen isn't entirely curved like the Nexus S.

Paging Dr B said:
Can you elaborate on the flatness of the screen? The screens on these are flat with curved edges. Is that what you mean? The sensation screen isn't entirely curved like the Nexus S.
Click to expand...
Click to collapse
With my sensation HTC lost. when u get to the edge of the screen on either side you could feel the curve. it was substantially curved. now with the new unbranded device, i can hardly feel the curve on the edge, it feels flat. like just one straight glss, but looking at it, you can see a slight curve on thescreen, only very slight, not as much as the earlier sensations.

UPS/ Replacement phone!

Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....

You should call UPS, this happened to me but not with a phone so I called UPS because I received an empty box
Sent from my DROIDX using Tapatalk

My idiot UPS guy never lets me open the box until I sign for it. I get alot of big packages, and he doesn't stay and wait for me to open them. I'm afraid something like this will happen to me in the future :L
Anyways... Good luck man. Hope you don't have to pay for the phone.

htc2364 said:
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
Click to expand...
Click to collapse
T-Mobile will definitely issue you another G2x. When they say they are investigating all they are doing is waiting for someone to pop a sim card into the reported stolen phone. They are making sure that you don't have the phone so the minute someone else uses the phone then you will receive a call back.
Sent from my LG-P999 using XDA Premium App

OuncE718 said:
T-Mobile will definitely issue you another G2x. When they say they are investigating all they are doing is waiting for someone to pop a sim card into the reported stolen phone. They are making sure that you don't have the phone so the minute someone else uses the phone then you will receive a call back.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Yes, they were going to, but I no longer needed it! So I told them not to send me another one.
You see I was stuck on the S/W screen like many so I went ahead and requested a replacement.
The next day I got it running again and I called T-Mobile to cancel the order, but was told it was too late.
They told me to either send replacement back or my original phone.
I have some screen bleed on this one and I was going to see if my replacement was better.
Guess I'll never know now.
....

Sounds fishy. You ordered a replacement, had it stolen, then didn't need another. Lol
Not saying your lying but giving you my 3rd person view.
I did the same thing except I returned the placement. The one I got has nasty screen bleed and by the time I got mine, I already had mine fixed.
Shouldn't be no big thing but who's to say you didn't take the phone, sit on it for a while, then sell it?
Basically be careful with your story so you don't end up eating the cost of the other one.
I had a similar story where they dropped it off at the empty house next door where it sat for a week. I called and reported it stolen but they said it was delivered and I went looking for it. T-Mobile seemed as though they were going to charge me for the replacement until I found it. I told them what happened and had to PAY to send it back.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com

player911 said:
Sounds fishy. You ordered a replacement, had it stolen, then didn't need another. Lol
Not saying your lying but giving you my 3rd person view.
I did the same thing except I returned the placement. The one I got has nasty screen bleed and by the time I got mine, I already had mine fixed.
Shouldn't be no big thing but who's to say you didn't take the phone, sit on it for a while, then sell it?
Basically be careful with your story so you don't end up eating the cost of the other one.
I had a similar story where they dropped it off at the empty house next door where it sat for a week. I called and reported it stolen but they said it was delivered and I went looking for it. T-Mobile seemed as though they were going to charge me for the replacement until I found it. I told them what happened and had to PAY to send it back.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com
Click to expand...
Click to collapse
I agree his story does sound fishy, but you never know. He could be telling the God honest truth. If it was me I would of let them send another phone because T-Mobile keeps notes of everything and they might have him down for suspicious activity.
Also in your case I honestly would of never let T-Mobile know I found the phone next door at an abandoned house. These two stories would raise flags. I'm not calling any of you liars, I'm just looking from the outside in and from where I stand the stories are sort of hard to believe. I hope you guys understand.
Sent from my LG-P999 using XDA Premium App

Yeah, it does sound fishy, but I'm telling the truth!
Why would I bother lying on here there nothing for me to gain,
I just want to make people aware of my situation so it don't happen to anyone else.
Tmo has everything on record, including when I tried to cancel it!
I could of had them ship me another one, but at this point didn't feel like possibly going through the same thing again.
But it is what it is, I wish I had the handset for resell and this was all made up. Unfortunately it's not, and I just might have to pay for it.
It's a mistake I might have to pay for and definitely learn from.
I just hope Tmo can somehow lock the serial number so that handset can't be used.
....

htc2364 said:
Yeah, it does sound fishy, but I'm telling the truth!
Why would I bother lying on here there nothing for me to gain,
I just want to make people aware of my situation so it don't happen to anyone else.
Tmo has everything on record, including when I tried to cancel it!
I could of had them ship me another one, but at this point didn't feel like possibly going through the same thing again.
But it is what it is, I wish I had the handset for resell and this was all made up. Unfortunately it's not, and I just might have to pay for it.
It's a mistake I might have to pay for and definitely learn from.
I just hope Tmo can somehow lock the serial number so that handset can't be used.
....
Click to expand...
Click to collapse
I don't think you lying cause like you say what can you possibly gain by lying to us (the people of XDA)? As long as you never put your sim card in the phone of question then you will not be charged at all. T-Mobile won't lock the phone because at the end of the day they still get paid for that phone through insurance and because whoever is using that phone most likely is using it on T-Mobile service so they will continue to get paid one way or the other.
Sent from my LG-P999 using XDA Premium App

To me this is like your luggage getting stolen at the airlines. I don't understand how the employees get away with it. They can follow packages and luggage every step of the way. How is it that they can't figure out which employees are stealing?

ickster said:
To me this is like your luggage getting stolen at the airlines. I don't understand how the employees get away with it. They can follow packages and luggage every step of the way. How is it that they can't figure out which employees are stealing?
Click to expand...
Click to collapse
I'm pretty sure they have an idea, but without solid proof they can not even accuse anyone of stealing since its the law. All they would do is probably set them up and hope they take the bait. I would definitely assume its UPS stealing it rather than T-Mobile because they weigh the boxes before they ship and I would think UPS would question why the package weighs the same as an empty box and possibly take note of it since they are partnering with a major company (T-Mobile).
Sent from my LG-P999 using XDA Premium App

How can you not feel the weight difference? Is know right away that the phone is missing...

htc2364 said:
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
Click to expand...
Click to collapse
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.

smashpunks said:
How can you not feel the weight difference? Is know right away that the phone is missing...
Click to expand...
Click to collapse
Honestly when you're watching a 3 yr. old little girl and shes running around the last thing you're worried about is the weight of the box.
Like I said I blame myself for not paying more attention, but when it's never happened to you and you've had several replacements delivered you don't think nothing of it.
....

TechnoHippie said:
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
Click to expand...
Click to collapse
This was my main concern, which is why I opted out of getting another replacement, I know the culprit is still out there and it could happen again, with my luck.
But wow 4 times, that sucks.
....

TechnoHippie said:
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
Click to expand...
Click to collapse
Not that you said it, but just for the record it can also be the package handler (the person who loads the truck) stealing it instead of the driver. I had a friend who used to work as a package handler and his thieving ass would steal the phones until one day he was caught.
Sent from my LG-P999 using XDA Premium App

I'm sorry this happened to you. I'm in charge of the shipping department for a well known retailer and we have issues more than I would care for with UPS. What usually happens is somewhere in their hub someone cuts opens the box, opens the box the product is in, steals the item, puts the empty product box back in the shipping box, and then tapes the box up. Nobody finds out until it reaches the destination.
I hope that perhaps T-Mobile messed up and that you can get your replacement phone quickly.
Sent from my LG-P999 using XDA Premium App

I've honestly never been home for my phone deliveries.
Hopefully this never happens to me because they leave mine in my bushes.

blestsol said:
I've honestly never been home for my phone deliveries.
Hopefully this never happens to me because they leave mine in my bushes.
Click to expand...
Click to collapse
When I had my Vibrant replacements they would just leave them by the door and now with the G2X Ive had to sign for both replacements.
I guess it depends on driver.
....

The op story sounds more legit than the kid who received four empty boxes and did not check any of them or make better plans for shipping after the first three turned up empty. At least the op is aware.

Verizon's headache of customer service...

Restored my phone to stock two days ago and updated from Froyo to Gingerbread. Official HTC/Verizon update. Guess what? Broke my internet (in the best way to say it.) I had flaky 3G connection and no 4G at all. Most of the time, it would be at 1X or no data connectivity at all.
Went through all the steps of soft resets, pulling battery, factory resetting, toggling mobile network state, toggling data connectivity, toggling roaming, toggling between CDMA only and CDMA/LTE. You name it (in the range of things that didn't void warranty) and I did it. Nothing.
So I call customer service, and the woman said that she WOULD send out a SIM card, but it'd be faster for me to go to the Verizon store and they'd replace it for free, no hassle. So, went down to the store (It's only about five minutes from my home) got it switched out, bam. Had 3G, that was it. The rep was pretty busy and wanted to rush me out, so he said "It's fine, just give it ten minutes. Thanks for coming by." Twenty minutes later, sitting in my room and notice that...oh darn, no internet connectivity at all. Went through all the basic steps again, and nothing.
By this point, raging.
Call their tech support and they say that they're sending me a new thunderbolt (yay!) So, yesterday it came in (after I had to call Fed Ex and correct my address because the woman completely got it wrong lol) Unbox it, put in my SIM and SD cards and my battery, start it up. Worked just fine. Praise Jeebus! Left it that way for the rest of the night because I didn't need to use my phone, but when I made a call this morning, I realized that my phone speaker was making a grinding metallic buzzing like noise...
Great.
So I call in, and the techie I talked to told me to call Asurion since it was a CLNR (Made me mad since they said it'd be a brand new phone) and they told me I'd have to pay a deductible! So I hung up and called Verizon back (still using a rather polite tone after all the bull****) and quickly gave them the whole story and informed them of how Asurion wanted me to pay $100 for a new phone because the phone I had JUST gotten was broken and was shipped that way. They apologized, said they didn't know why Asurion would do that, and said I should have another Thunderbolt on my doorstep tomorrow.
If this one is busted as well, I'm going to throw away Mr. Nice Guy and raise hell. I've been with Verizon for almost four years now and they just keep giving me the runaround. This is absurd. Not the first time some crap like this has happened because of a malfunctioning phone.

Whenever you call VZW, you should ALWAYS choose the "cancel account" option at the teleprompt. It will automatically escalate your call to a high level tech who actually knows his/her **** and is authorized to make more changes than the low level peons.

If there's something wrong with the one they send me tomorrow, I'm calling them right off the bat and asking to be transferred to their retention department lol. Same thing, I guess. I'm going to rage and tell them give me a NEW phone. Not dealing with another broken refurbished phone. Some warranty THAT is.
What makes me even more mad is the fact that they sent me to Asurion when I found out that Asurion no longer handles ANY of the warranty issues. So they knew I'd be charged to pay for a new phone because THEY screwed up.

I had the exact same thing happen...no 4g. They sent me a new SIM, nothing. Sent me a new phone, buzzing in the earpiece. Only difference was that I happened to notice it right away when I was testing the phone. Called them back and they just sent me another replacement phone, no questions. Never had to go through Asurion because it was broken when I got it. Weird that they made you do that. Second new (refurb) phone I got worked great and 4G is back.

The Thunderbolt I got today was a brick. Seriously? lol. I called Verizon to cancel my account due to all the bullsh*t and the supervisor said she'd send me a brand new Rezound instead of a CLNR Thunderbolt. Well, nice knowing the Tbolt and everyone on the forum. Best of luck to all the devs, I hope Twistd gets ICS up and running for you guys

I've been with VZW for 12 years, no bad experiences...wish they'd send me a Rezound!

It doesn't seem like Verizon had bad customer service. You got a lemon of a phone.
They're sending you a brand new Rezound. Doesn't sound like bad customer service to me.
Sent from my HTC Mecha using xda premium

OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.

turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
Click to expand...
Click to collapse
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium

turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
Click to expand...
Click to collapse
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...

He was very patient and calm until the 4th time he was wronged by either broken phone/software in which case i believe was not his fault, then he raged, tbh some people would have already raged way before this guy did. Also i dont think he meant verizon is bad at customer service but he was frustated after getting like 3 diff. broken phones which is also not his fault. Just my 2 cents
Sent from my HTC ThunderBolt using xda premium

turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
Click to expand...
Click to collapse
Ha. Ha ha ha. I had forgotten I posted here, actually.
A software issue I created? No. I don't call returning to their stock image then updating to THEIR update MY issue. The rep I spoke with said that it wasn't an unknown issue. No, I only got a "free" upgrade after they sent me a phone with a broken ear speaker and one that didn't even turn off.
I'd be glad about the new phones if they weren't junked as well. My first Rezound pretty much burned out, and the new one has a yellow tinted screen with pink soft keys instead of red and horrible light leakage.
I understand where you'd be coming from if I had said "wahwahwah" about it all.
But Jesus, you can't tell me if you had gotten two bad phones in a row you wouldn't be raging. And now I've gotten two more that were junk.
Please, tell me more about how I have to jump into reality.

CanesDrew said:
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
Click to expand...
Click to collapse
Sense of entitlement? Right.
Yeah, they care so much that one of them sent me to Asurion when it was clearly a warranty issue with the first refurbished that I got. Not to mention the woman that told me she had written a few notes on my system to aid in the process after all of it to get the Rezound...when she never did. The next rep I spoke with had no clue what I was talking about. So, once again, sense of entitlement? Please. Do elaborate after you understand that their software update broke my radio connection, the second phone I got was busted, the third was busted, the first Rezound burned out after a week, and the new Rezound has horrible build quality issues.
Might want to actually read my first post before you try to act like I'm being a "Waaaaaaaaah gimme new phone because I had one issue!"
Out of maybe 12 times I've had to call Verizon due to busted phones, I've had 2-3 that I would actually rate as satisfactory. The others certainly weren't pleasant. I know the busted phones are completely HTC's fault (at the time of the original post, I thought it was Verizon who certified the devices. Yes, ignorance on my part), but that doesn't excuse how many times I've pretty much gotten very cold and bitter treatment.

Is there a point to this thread? If not, mods please close.

th3_g00b said:
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
Click to expand...
Click to collapse
I think he himself caused a mismatch in radios. I don't believe that a factory reset that takes you back to Froyo replaces the radios with Froyo compatible radios. In any case it sounds like a case of rooted incompatible radios that was causing his issues.
-Frank.
Sent using Tapatalk 2

I understand the OP's frustrations. I have been with Verizon for 6 years now after my company was bought out by them. I could have went somewhere else at that point but I stayed for the sake of the reputation I had known Verizon to have among others I knew.
I went through a point of time where 2 of us on the plan had bad phones, known issues etc. They shipped out warranty replacements and they didn't work right either etc. I have had good customer service from them before, but I think its really just the luck of the draw with them. We went through 12 different shipments before they finally decided to send us phones that worked. This was not the fault of any screwing with the phone's technology, this was stock.
In Verizon's defense, this will always be an issue. Companies with high customer service ratings will always have at least 1-2 peons that don't care working for them. And it may just be the luck to get that 1 peon on the phone at the time....
Don't give up on a company because of one bad situation if you have many others to look at as good. They are a good company (for the most part) with some bad seeds...it happens to most if not all.
Glad to see your phone was taken care of!!!

At&t warranty replacement discussion thread

I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.

reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.

I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS

I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]

I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.

this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.

Mine is solid so far, got it yesterday... only problem is that it came with 2.20

rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Click to expand...
Click to collapse
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!

cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
Click to expand...
Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium

thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2

Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS

well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!

I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2

well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day

What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
Click to expand...
Click to collapse

joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
Click to expand...
Click to collapse
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.

Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Click to expand...
Click to collapse