Updating firmware without touchable screen - Eee Pad Transformer Q&A, Help & Troubleshooting

Hello!
I've bought Transformer and after about 3 weeks touch screen stopped to work. I've tried discharging device, resetting and hard resetting but nothing. So I've written to ASUS service and a nice guy told me to update a firmware from ASUS website. OK. I've downloaded, as he told me so, WW firmware and now how can I put it into device without loosing my guarantee?
Btw. I have B90, so nvflash doesn't work.
Any ideas?

I'm a brand new owner of the TF101, but as I understand it, you should be able to update by doing the following (It has not worked for me, but I was able to install 8.6.5.13 the normal way, which requires a working screen, and I belive the updates I'm trying to install are broken.)
Take the zip file you downloaded from the support site. Inside it will be an "ASUS" folder, inside which there will be a folder named update "update", inside of which there will be a zip file.
Take that zip file, and rename it "EP101_SDUPDATE.zip", and place it in the root folder of your micro-sd card (not the sdcard folder).
With the micro-sd card in the system, power it completely off. Then hold down and power until you see a message on the screen, at which point you must press the up button withing 5 seconds.
In theory that should start the update. In the worst case it will stop after a few seconds and show a caution sign, indicating that it failed.
Hope that works for you.

Thanks a lot! I did the update, but unfortunately screen still doesn't respond :-\
I hope I can still give it to ASUS service with guarantee ;-)

Related

Possible fix for lost root with 8.6.5.21

2nd update today! 4th Jan
Thanks to GLS9 and Baseballfanz for the info. It seems we have a universal root. 'Nachoroot'.
Check it out here if you were left stuck with the other methods. http://forum.xda-developers.com/showthread.php?t=1427838
Mangraa posted this. Hopefully it will help those who have been stuck so far. 4th Jan 2012
- Get Razorclaw and install it, no root needed.
- Get the recovery installer and do the same.
- Check your version info. You'll see a pair of letter which are like the "WW", "UK", "US" pairs in the various update files. It appears, at least when I was trying to do this, that you cannot use unmatched pairs (I don't know about the "WW" one, since I started with US and (accidentally) went to .13 US version).
- Follow the instructions regarding downloading the .13 update (WW version and/or whatever letter pair your tablet uses, in case the WW doesn't work). Unzip, slap on external SD, power off, power on with down volume, volume up to go to recovery, bang. Done.
- Do the same thing with the megaupload file (.19). The second option did fix the problem I had, which was trying to update to a WW.19 firmware from a US.13 - DO THE DOUBLE FILE/RENAME TRICK. It works perfectly.
- Run razorclaw, run recovery installer, and gloat.
Seriously, now knowing how the paired-letters-not-compatible-with-other-letters thing works, the whole process would take maybe 10-15 minutes tops. Thanks for the post!
update. Success does seem to vary and some people have managed to make this work with a different SD and other variations. If my method or Trip's doesn't work for you have a look at some of the tweaks that other guys have used. If you did something different and it works let us know. Thanks.
I have a UK transformer and I lost root after the OTA 8.6.5.21 update. Yes, should have checked before applying.
Wasn't able to root with NVFlash so I downloaded http://www.multiupload.com/X65RBVD2MB the 8.6.6.19 file that was posted by Lizard here http://forum.xda-developers.com/showthread.php?t=1393953&page=3
I unzipped it until I had the WW_epad-user-8.6.6.19.zip file. I placed this on the root directory of the external SD card and when I rebooted it gave me the option to install.
This installed OK so I just re-ran Razorclaw and sorted. I have superuser back.
Warnings and all. This would seem to be the US update but is working fine on my UK B70 (presumably SBK2 pad). I've installed CWM and backed up too. No promises that this won't destroy your pad/steal your gal or boy/shoot your dog.
Card formatting?
Originally Posted by elek_it
For all the people having problem:I was on b80 .21, and tried both methods with no success. Always the green android with yellow exclamation mark.Then, I noticed that when copying files to the sd from windows, it always asked for "permissions". That was formatted with NTFS.Tried another microSD in FAT32, just copied the WW_epad-user-8.6.6.19.zip file and VOILA', all worked flawlessy (method 1).
Step by step
1) Download http://www.multiupload.com/X65RBVD2MB
2) Unzip so you have just have WW_epad-user-8.6.6.19.zip. Keep this zipped and copy to root of external micro SD.
3) Reboot with card in place, don't enter recovery.
4) When it booted back into the OS I had a triangle in the notification bar. I clicked this and it offered to install the update.
5) After tab updated as usual I just re-ran Razorclaw and I had root back.
Update. trippmcnealy had success with a tweak to this. If it doesn't work you might want to follow his method.
1) Download http://www.multiupload.com/X65RBVD2MB
2) Unzip so you have just have "WW_epad-user-8.6.6.19.zip". Keep this zipped and copy to root of external SD.
3) Put another copy of the same file on your external SD card and name it "EP101_SDUPDATE.zip"
4) Put both files "EP101_SDUPDATE.zip" and "WW_epad-user-8.6.6.19.zip" on the root of your internal SD card.
5) Power down your TF
6) Power up into recovery - by pressing the power button and volume down button. Then press volume up when instructed by the screen.
7) You should now see the Android guy with some gears turning. This is good, actually this is GREAT! This will go on for a minute or so and then the device will reboot on its own. It will then go to the boot screen and you should see a bar showing you the progress of the update.
8) Once it has completed, install RazorClaw and root your device.
Tips from Baseballfanz
For those not able to get it working, a few things to check.
1-Make sure you actually extract the WW_epad-user-8.6.6.19.zip within the zip. Inside the file you download is an Asus folder, inside that is an Update folder, inside that is the WW_epad-user-8.6.6.19.zip file you'll be working with.
2-When renaming, if your PC is set to "hide known extension", you'll not see the .zip so if you type in .zip you'll get filename.zip.zip The file manager on the TF should show you the extension
3-Make sure it's on the root of the sd card and not within any folder.
4-Check spelling of files
WW_epad-user-8.6.6.19.zip EP101_SDUPATED.zip
5-Micro sd card is in FAT32 format. Try a different card or format again (after saving your stuffs)
6-File manager on the TF sdcard is internal and Removable/MicroSD is the external sd card.
Suggestions
It would be useful for people to report info with posts about success or not. What SBK, serial number (B70 etc) and current firmware are you on? I'm no dev but hopefully we can make things easier for others.
Resources
Razorclaw
http://forum.xda-developers.com/showthread.php?t=1346180 Gnufabio's recovery installer, suggested by Baseballfanz
Reboot to Recovery Makes it easier to enter recovery after installing CWM.
Please let me know if any info is missing and I'll update.
Ah, this seems interesting! I also have a uk transformer and will give it a go.
So you don't need anything else but stock? I will try this now, and does it wipe your data? Used asus backup just in case.
Cool
Hi,
thanks for the info. As far as I know the WW-version is not US only, but should match the version you have (you can check that in the settings/about tablet).
As far as I know WW stands for WorldWide and actually means US and (most of) Europe. There are special versions for Taiwan, Germany and Canada though...
I will try this later with my transformer (bought in switzerland) - i should work!
Regards, Thomas
Yeah I was thinking that. It comes with all the country files anyway.
I tried this a couple of days ago and it didn't work, turns out I unzipped the wrong file.
Unzip the .19 update to the root of your sdcard and reboot the transformer if it doesn't detect the update.
Now I haz root.
whitekidney said:
I tried this a couple of days ago and it didn't work, turns out I unzipped the wrong file.
Unzip the .19 update to the root of your sdcard and reboot the transformer if it doesn't detect the update.
Now I haz root.
Click to expand...
Click to collapse
So external or internal? And just reboot or recovery? Vol down+power then vol up? Thanks, sorry for the questions!
Hi there,
I unzipped to external and rebooted with the card in place. I didn't use recovery. The OS detected the update and offered to install. Just proceeded from there.
I mentioned the US update as the file is 8.6.6.19 not 8.6.5.19
Good luck.
I'm still getting the dreaded triangle when trying this fix, any suggestions?
Hi Samuel
Can you talk us through what you did and your setup? I'm no expert but hopefully we can find out what's awry.
Nice 1 m8. Do yo think this will work with B40 model? Where in leeds are you from? I in pudsey.
Should this work with the TF101G (B90 / DE / 8.6.6.10) too?
Gesendet von meinem HTC Desire mit Tapatalk
pjfriend said:
Hi there,
I unzipped to external and rebooted with the card in place. I didn't use recovery. The OS detected the update and offered to install. Just proceeded from there.
I mentioned the US update as the file is 8.6.6.19 not 8.6.5.19
Good luck.
Click to expand...
Click to collapse
But is it ok/safe? Guessing it is. Just popped up saying there is an update for me as well, going to give it a go now.
The honeycomb upgrading 'droid is so cool! I think its working fine!
If anyone could make a Uk one, that would be great. I am thinking the reason why this is working is because of the increase in firmware numbers, from x.x.5 to x.x.6.
Hi Seg2012
Only tried on mine until others can update to say it worked. You should be able to root with NVFlash though.
I'm from Morley but live nearer to Dewsbury now. Small world!
Going to flash this to my B90 US tablet, will report back-
This is great, worked perfectly! Now onto a custom rom! Revolver I think!
First off I downloaded the WW_epad-user-8.6.6.19.zip file. I placed this on the root directory of the micro SD card. Secondly I reboot my new baby using the power button and the down rocker of the volume button.I then pressed the up rocker to get into the recovery mode, now I only then get the green android with the yellow triangle with exclamation. My Asus tf is HTK7.WW.EPAD-8.6.521-20111216 any help would most appreciated.
I didn't use recovery. Just rebooted and the tab detected it. I clicked the triangle in the bar, it offered to update and went from there.
Sent from my GT-I9100 using xda premium
I didn't even need to reboot!
If you clear up the op with slightly clearer instructions this is sticky worthy. Helpful!
pjfriend said:
I didn't use recovery. Just rebooted and the tab detected it. I clicked the triangle in the bar, it offered to update and went from there.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Not working here, I've an italian TF101g updated w/ 8.8.6.23, I've unzipeed the 8.6.6.19 firmware to the root of my microSD but I've got any update notification
pjfriend said:
Hi Seg2012
Only tried on mine until others can update to say it worked. You should be able to root with NVFlash though.
I'm from Morley but live nearer to Dewsbury now. Small world!
Click to expand...
Click to collapse
Cheers anyway m8. Ill give it a go shortly and post back.
Yeah it is a very small world. Lol
Seg

Stock TF101 wont OTA

So my sister just bought a Transformer tonight, It has never been rooted or anything.
It will not detect any updates on the "search for update" OTA thing.
I also downloaded the ICS firmware directly from Asus's website, extracted it on a microSD card, and the trasnformer still doesnt show theres any update.
In the manual update guide it says put the extracted ASUS folder on the SD card, however there is no ASUS folder in the update downloaded from their site.
No idea whats going on.
Any help is appreciated.
Did you unzipped the file you download from Asus website? You can't leave it whole, there's another zip inside that zip.
Yep I followed all the instructions
Bawb3 said:
In the manual update guide it says put the extracted ASUS folder on the SD card, however there is no ASUS folder in the update downloaded from their site.
Click to expand...
Click to collapse
Reading that gives me the feeling that you probably didn't do it right. There is no reason it won't work.
Can you post the EXACT steps you took?
I'm having the same issue
There is no ASUS directory in the zip.
Inside the second zip there is a file called blob and a directory called Meta-Inf with a bunch if files in.
Okay, I go to asus's tf101 site, download sectiion > firmware.
Download the US SKU 4.0.3 firmware update which is ~300mb
Extract that zip which yields a file with another ZIP inside of it. There is no ASUS folder.
Like the above poster said, the second zip file looks like a recovery update script that you would flash in CWM with a meta-inf with the signatures, and a blob file.
EDIT[SOLVED]:
Okay I figured it out. I downloaded the 3.2.1 update from asus, which does have the ASUS folder. This one worked and launched the update wizard.
It seems that the update wizard looks for the directory /ASUS/Update/US_epad-user-x.x.x.xx.zip file on the root of the microSd card.
So I put the ICS update which is US_epad-user-9.2.1.11.zip into the ASUS/Update/ Directory in the microSD card that I initially extracted from the 3.2 update. Sure it enough it launched the update wizard and allowed me to select that file for the update.
ASUS Didnt properly upload the ICS update it seems.
I still dont know why the OTA didnt acknowledge an update.
OK, this is just getting dumb now.
OK, this is just getting really really stupid now. ASUS I AM SERIOUSLY STARTING TO HATE YOU.
OK I have done the following across MULTIPLE reboots and really getting ticked off now. This would NOT be an issue if the recovery mode didn't give me a damned green droid with yellow triangle with ! in the middle of it.
I have:
Way 1
-------
1 - Extracted WW_epad-user-9.2.1.11.zip from the original WW_epaduser9_2_1_11UpdateLauncher.zip from ASUS site.
2 - Copied extracted WW_epad-user-9.2.1.11.zip to EP101_SDUPDATE.zip
3 - Put both zips on root of microSD. Failed. Tried with copy on /sdcard/ as well, both with and without leaving the original 2 on the microSD.
Way 2
-------
Extracted the WW zip both to the / of the tablet and to the root of the microSD, trying both with and without leaving the originals on the microSD.
Way 3
-------
Same exact as Way 1 and Way 2 but with removing the .zip extension from both files, and with swapping removal of the extension between the 2 files on both the tablet and the microSD.
Way 4
-------
Tried all permutations of Way 1, 2, and 3 with both 8.6.5.21 and 8.6.6.21.
NONE of these ways worked.
I grabbed NVFLASH with 8.6.5.13 and that flashed just fine, except that the recovery mode is still giving me the triangular ! droid image.
I absolutely positively can not root or otherwise do anything to this tablet.
The tablet is a ASUS 32GB Transformer HD Tablet (Serial #: B50KAS#####) with a 2GB microSD formatted with FAT32. (I've tried formatting NTFS and FAT32) This is not a Prime! This is the original Transformer!
I even found an article for how to create your own and tried that as well!.
(Wow really guys? You can't post outside links?? Really? What the heck is that retardation supposed to prevent? I mean really!)
All I get for that mess is the USB connection is dropped even before NVFLASH can do anything. I have Windows 7 Ultimate, Mac OS X Lion, and several distributions of Linux (ArchLinux, Ubuntu, CentOS, Debian, and OpenSUSE). I've tried on them all!! This has been a great many hours trying to figure this out, searching like crazy through these forums. (Incidently, the 10 posts requirement in order to post in the 'experienced' area is just nuts.)
I even tried both the renaming WW portion of the zip name to US as described in other areas in this forum and it still failed! I'm a programmer by trade, and I have never run up against something as stubborn as this! The recovery mode is what is breaking all of this. I absolutely can not get a stable, working recovery mode on this tablet! Heck, I'd be happy with the stock 8.6.5.21 on here or ICS (the 9.2.1.11) without ever again attempting to root the pup! Can anyone assist in getting the recovery mode back to normal? Is there a way to use NVFLASH to write the original recovery mode back such that I stop getting that dang Droid With Yellow ! Triangle image?
Do you have CWM Recovery installed? If so, it will not do the OTA updates, but you can just go into CWM Recovery and then choose the 9.2.1.11 firmware and when it is done flashing, you will have an unrooted stock ICS (with stock recovery).
CWM
Unable to root. RazorClaw tells me I'm missing the required file (though it doesn't tell me what file that its) and says Too bad!
deryldoucette said:
Unable to root. RazorClaw tells me I'm missing the required file (though it doesn't tell me what file that its) and says Too bad!
Click to expand...
Click to collapse
Razorclaw only works on 8.6.5.19.
Not certain on which version you try to run razorclaw.
use Vipermod on 8.6.5.21 or higher.
was 8.6.5.13 which is what i was able to nvflash back to the tablet. Do you know if there is a more recent nvflash packaged 8.6? Looking to see if I can at least put 8.6.5.21 on here. Currently still running the 8.6.5.13
Mine also wont OTA, i have put the downloads in ASUS/Update and nothing... does not detect updates.
Just bought my tf101 yesterday, same problem. Called support and they told me the update was not pushed to my device yet and a manual update would probably fail.how long ago was ics released?
found it, february 24th... It should be pushed to my device by now, right?
Sent from my SPH-D700 using XDA
G'day guys,
I finally managed to get it to work for me!
TLDR Version - I have the US build version - this may or may not be relevant to these instructions:
* Use "App Backup" to backup all your apps and/or data (optional)
* Factory reset
* Choose "English (US)" from the initial setup wizard and default options for the rest (skip wifi setup)
* Plug the transformer in to your PC via USB
* Create the following folder structure exactly (including case!)
<Internal Storage>\ASUS\Update
* Copy US_epad-user-9.2.1.11.zip that you extracted from US_epaduser9_2_1_11UpdateLauncher.zip to "<Internal Storage>\ASUS\Update"
* Reboot Transformer
* Choose the triangle from the notification area
* TF should update successfully!
Long version:
I followed the instructions in this thread but still wasn't having any luck.
I don't have an external SD card so I was copying the zip from the downloaded file to internal storage\Asus\Update. The triangle was appearing in the bottom right but when I went to do the update it would reboot to the android man with an "!" on his chest. I then tried a factory reset and then recopied the update and tried again. Same "!" dude. I tried another reset but did two things different and it then worked! Instead of choosing "English (UK)" on the initial setup wizard (I'm from Aus) I chose "English (US)" (just a wild guess given its US update required for my TF. The other thing that I did differently was located the update at "ASUS\Update". Note the capitalisation of "ASUS" where previously I was using Asus. I had this idea when I noticed the first time I had both "Asus" and "ASUS" folders there simulataneously. So one or both of those things made it work for me!
If these tips worked for you please post your success (or otherwise even).
Best of luck!

ROM Manager has killer my TF101!

Righto. Before we go any further, jsut to say I am a relatively experienced rooter of Android handsets. Not tabs, granted, but handsets. Last night I rooted my TF and flashed Megatron and recommended kernel, no problem. I've had no problem taking nandroid backups or restoring as I've done that several times today, all with expected results.
Then I opened ROM Manager and allowed the app to update, I guess updating CWM too.
I then fiddled with SetCPU overclocking the CPU. This caused the tab to stutter a bit. Then freeze. Anyway, I hard rebooted and went into recovery to try and flash the backup I took about an hour ago. Now, CWM looks different (I guess this is where ROM Manager updated). I flashed the backup which seemed to go ok, but then when the TF rebooted I got an Android message saying that encryption hadn't worked properly, and that I would need to do a full (factory) reset. I hit ok and let it do it's think. The TF rebooted, but went direct into Recovery.
I tried wiping everything using Factory Reset, and wiping Dalvik, etc, but every time I tried I got a message saying "E: Can't mount /sdcard/" and then it reverted back to the main menu structure. Even when I choose "Install zip from sdcard" > "choose zip from sdcard" I just get a message up saying "E: Can't mount /sdcard/" and that's all she wrote. I think a) ROM Manager may have caused this and b) it's royally wrecked.
I did find teh following in a TF guide regarding cold booting:
-Quote-
11. Now do a Cold Boot (aka Hard Reset). This cleans system caches, but does not delete any user data.
Unplug the power cord and shut the unit off. Press and hold the VOL DOWN and then POWER button at the same time for at least 10-12 seconds until after the start-up screen appears and is joined by some small print at the top of the screen, then let them both go. If the TF booted the way it always does, you have not accomplished the task, try again until you have seen the 2 icons in the screen.
After a few seconds you should see a couple of icons in the middle of the screen called "Wipe Data" and "Android". The right "Android" will have a green highlight fading in and out. Wait a few more seconds until the term "Cold Booting Linux" appears in the list near the top of the screens and let it reboot. If you own a keyboard dock be sure you do this with the dock connected.
This process applies to all TF models, however, if your Prime or tf300 is locked up, there is a reset available using the hole just below the microSD slot, this is NOT the same as a hard reset.
12. Finally, restore your photos, docs etc & reinstall your apps from the backups, one group at a time & cold boot between each group that you restore. (Unless you are resetting because of system instability. In which case, read the next section, first.)
-Unquote-
I tried doing this but the TF froze at the point where the unit says "Cold-booting Linux". I left it for a good 30 minutes but no joy...
The other issue I have is that even when I attach my TF to my PC the PC doesn't recignise the unit. It knows I'm trying to attach something but it doesn't know what. Therefore I don't think I can flash anything like a new CWM version or kernel if the PC doesn't know where or what to flash to...?
I'd love to hear anyone's thoughts on this one...
Thanks in advance!
"Then I opened ROM Manager and allowed the app to update, I guess updating CWM too." - Never use ROM manager on the TF, it causes extensive problems. There is a warning thread about this in General.
You'll want to try running Roach2010's fix, either via my PERI tool (in my sig) or by manually typing the commands.
Lifesaver! One problem - when I plug my TF into my PC using the USB cable it doesn't recognise it. Won't this be a problem?
Sent from my GT-I9100 using xda app-developers app
(Also, I've replied a bit more to your post on Transformer Forum - Thanks mate!)
Alright you're going to want to download this while you read -- http://xdafileserver.nl/index.php?dir=Asus/Asus+Transformer+(TF101)/STOCK+ROMS/ICS+.24
Quick guide:
1. Connect cable to computer and turn device on while holding down Volume Up. Screen will stay off, but USB will come on.
2. Find “APX” device in Device manager and update driver, then point it at usbpcdriver directory from the zip.
3. Run download.bat.
In the link below a driver package is also included, you need to either...
Code:
Open the Start Menu, type 'cmd' and hit enter, then type:
pnputil -a C:\path\to\driver folder\NvidiaUsb.inf file
exit
Then plug in the TF in APX mode and windows will find drivers automatically
Or you right click computer and hit 'Manage' and then hit 'Device Manager', find the ? entry that says APX and right click and hit 'update driver', then navigate to the folder.
Download the unbrick .zip from here: http://xdafileserver.nl/index.php?dir=Asus/Asus+Transformer+(TF101)/STOCK+ROMS/ICS+.24
(Before each file are 2 letters, (US, WW, CN, TW...) pick the one that is your Region. I'm assuming you need WW, which stands for World Wide, but if you reside in Taiwan take TW, China take CN and America take US.
Also download Wheelie NvFlash from here: http://androidroot.mobi/2012/05/31/wheelie-for-windows-beta/
Extract it, and copy the Contents of the folder into the Unbrick .zip folder's contents main folder, Overwrite any files that conflict.
Then you should be able to run Reflash_Sbkv#.bat to unbrick your TF in APX mode that is connected, try Sbkv2 first, then if you get access denied try Sbkv1.
Hope you're sorted out!

[Q] Apps will not update, device won't shutdown

Starting about two weeks ago, Google Maps app would begin launching itself periodically after opening any new apps. Then I started getting a notice when Hangouts was trying to update that "The package file is invalid" or something like that. That eventually became apps never finishing updates. This is especially noticeable with Google apps (Hangouts, Newsstand, Play, etc); they get to some percentage of completion and then just stop. (The percentage ranges between 37% [Newsstand] and 91% [Chrome]).
Cleared the Play Store cache and data and attempted to reboot, but the device would not shutdown. It cycled through the various shutdown prompts, then the shutdown spinning icon appeared.... and it stayed like that until the battery drained. Re-started after charging, nothing was fixed. Tried shutting down again, same problem. The only way it becomes responsive again is to hit the little hard reset button.
Did a full hard reset to factory spec, none of the apps will download updates at all. And when the device is fully booted I get a barrage of error messages saying that various Google apps/services have stopped working. (i.e. "Unfortunately, Google Maps has stopped working." or "Unfortunately, Google Play Services has stopped working.")
Device is a stock 32gb TF700T running I think 4.2.1 JB, with a 32gb SD card to which nothing has been written.
What do you mean by you did a "full hard reset"?
First, copy all data you don't want to loose off the tablet.
Then you can try to clear cache and data on everything Google. Go to Settings > Apps, swipe until you see All, then go to town: Maps, Hangouts, Services framework, Chrome, Play Store - the works.
Then go to Settings > Accounts and remove your Google account.
Reboot.
If it still hangs, try holding Power and Volume Down button together until the tablet boots into the bootloader menu.
You'll see 3 icons. Push Volume Down until "Wipe Data" is highlighted. Then press Volume Up.
It should reboot once it's done. If it returns you to the bootloader menu, use Volume Down to cycle to the Android, then hit Volume Up to boot the system.
If all that does not do it, you can manually reflash the Asus firmware or - even better - unlock the bootloader and flash a custom rom.
First, thank you for taking the time to reply. I appreciate the help.
And for what it's worth, the problem as evolved since I posted this; now, as soon as I power or wake up the device and enter my PIN, I start getting error massages that a variety of Google services have stopped working. Always Maps first.
berndblb said:
If it still hangs, try holding Power and Volume Down button together until the tablet boots into the bootloader menu.
You'll see 3 icons. Push Volume Down until "Wipe Data" is highlighted. Then press Volume Up.
It should reboot once it's done. If it returns you to the bootloader menu, use Volume Down to cycle to the Android, then hit Volume Up to boot the system.
Click to expand...
Click to collapse
This is what I meant by 'full hard reset'. Apologies for using confusing or incorrect verbiage.
berndblb said:
First, copy all data you don't want to loose off the tablet.
Then you can try to clear cache and data on everything Google. Go to Settings > Apps, swipe until you see All, then go to town: Maps, Hangouts, Services framework, Chrome, Play Store - the works.
Then go to Settings > Accounts and remove your Google account.
Reboot.
Click to expand...
Click to collapse
Okay, gave this a try. Still would not shut down on its own, and I had to hit the little reset button on the side. Got back in, added one Google account, attempted to update apps, and I get an error saying: "Update for [app name] could not be downloaded due to an error. (Error retrieving information from server. [RPC.S-7:AEC-7])" So I deleted that account and added another one. This time the Play Store wouldn't even show me the installed apps. White screen, spinning circle of sadness.
I don't know if this makes a difference, but I did not indicate in my original post that I have three different Google accounts on this device. But only one of them is the one used for downloading apps to this device.
If removing anything Google doesn't help, I would start fresh: Reflash the firmware following the steps under Alternative Install Method here: http://forum.xda-developers.com/showthread.php?t=1755576
Then set it up again with just one Google account. That should do it.
berndblb said:
If removing anything Google doesn't help, I would start fresh: Reflash the firmware following the steps under Alternative Install Method here: http://forum.xda-developers.com/showthread.php?t=1755576
Then set it up again with just one Google account. That should do it.
Click to expand...
Click to collapse
I attempted to reflash using the steps outlined at that URL, but to no avail. The update isn't recognized (perhaps because I'm already on that build number?), and the rar file does not launch.
At this point, I have two options: Install a custom ROM (can't really hurt, right?), or just get a new device. Considering ASUS is not updating the firmware anymore, meaning 4.2.1 is the highest OS version I'll ever run on it, I'm sort of leaning towards a new device. But I'll try flashing a custom ROM and see what that gets me.
tifosi77 said:
I attempted to reflash using the steps outlined at that URL, but to no avail. The update isn't recognized (perhaps because I'm already on that build number?), and the rar file does not launch.
At this point, I have two options: Install a custom ROM (can't really hurt, right?), or just get a new device. Considering ASUS is not updating the firmware anymore, meaning 4.2.1 is the highest OS version I'll ever run on it, I'm sort of leaning towards a new device. But I'll try flashing a custom ROM and see what that gets me.
Click to expand...
Click to collapse
You will need to unlock the bootloader. This can only be done with the app from asus. Then you must install a recovery. I recomend twrp 2.7.1.1 or philz touch recovery. If you want to stay stock flash sbdags's asus stock rooted rom. If you want stock, but with better performance, then flash CROMi-x. If you want the latest version of android and the new zen ui apps, flash CROMBi-kk, then my asus apps 2.0. If you want asus apps, you will have to wait till monday, the current releace has some issues.
tifosi77 said:
I attempted to reflash using the steps outlined at that URL, but to no avail. The update isn't recognized (perhaps because I'm already on that build number?), and the rar file does not launch.
At this point, I have two options: Install a custom ROM (can't really hurt, right?), or just get a new device. Considering ASUS is not updating the firmware anymore, meaning 4.2.1 is the highest OS version I'll ever run on it, I'm sort of leaning towards a new device. But I'll try flashing a custom ROM and see what that gets me.
Click to expand...
Click to collapse
.rar file??? Where did you get that from? The Asus firmware downloads as a zip (which contains the zip to be renamed). The ecovery will not flash a rar file...
You need to outline the exact steps you are taking. Somewhere you are making a mistake...
berndblb said:
.rar file??? Where did you get that from? The Asus firmware downloads as a zip (which contains the zip to be renamed). The ecovery will not flash a rar file...
You need to outline the exact steps you are taking. Somewhere you are making a mistake...
Click to expand...
Click to collapse
Pardon, I misspoke. I downloaded this zip file: www . asus . com /Tablets_Mobile/ASUS_Transformer_Pad_Infinity_TF700T/HelpDesk_Download/ V10.6.1.14.10 Only for US SKU (Android 4.2.1)
Unzipped the zip within the zip and copied that to the microSD card. Inserted the card into the tablet and nothing happened. Restarted the tablet, nothing happened. Same problems persist.
tifosi77 said:
Pardon, I misspoke. I downloaded this zip file: www . asus . com /Tablets_Mobile/ASUS_Transformer_Pad_Infinity_TF700T/HelpDesk_Download/ V10.6.1.14.10 Only for US SKU (Android 4.2.1)
Unzipped the zip within the zip and copied that to the microSD card. Inserted the card into the tablet and nothing happened. Restarted the tablet, nothing happened. Same problems persist.
Click to expand...
Click to collapse
If you use a microSD you have to rename the zip and boot into recovery.
Rename the ...user_ xxxx.zip to
EP201_768_SDUPDATE.zip
Copy it to the microSD, then boot to recovery with Power and Volume Down buttons and press Volume Up on the flashing RCK icon. That should do it.
berndblb said:
If you use a microSD you have to rename the zip and boot into recovery.
Rename the ...user_ xxxx.zip to
EP201_768_SDUPDATE.zip
Copy it to the microSD, then boot to recovery with Power and Volume Down buttons and press Volume Up on the flashing RCK icon. That should do it.
Click to expand...
Click to collapse
Okay, the instructions did not say to rename the file or to boot into recover.
I don't have the tablet with me today, so I will try this when I get home. Thank very much you for your help.
Followed instructions. Got notice that the update was starting, then instantly I get a prostrate android with his chest panel opened, a red triangle with an exclamation point and the word 'Error!' underneath. The device is now completely unresponsive in this condition, reacting only to holding the power button down until the device restarts.
Ok, halfway there.
The recovery sees the zip file but fails to open it. Either because it became corrupted during download/unzip or because it's named incorrectly.
You can just reboot by long pressing power from the dead Android screen btw - no harm done.
Recheck your steps.
You download the Asus firmware (file name contains "UPDATELAUNCHER")
You unzip that file ONCE, resulting in a file name that has "user+firmware version" in it.
You rename that "user" file to EP_201_768_SDUPDATE.zip (caps do matter).
Make sure Windows is showing the file extensions! In Windows Explorer - does it show the file's extension?
Do you have "Document" or "Document.doc", "Picture" or "Picture.jpg"?
If Windows adds file extensions automatically you may have named the file ....SDUPDATE.zip.zip
Okay, windows is not automatically adding the extension (I get the deleted file extension warning if I omit it and try to save with the suggested file name). The file name in the last two posts are different (one with an underscore between the EP and 201 and one without), and I've tried it both ways and I'm getting the same result regardless. And I've downloaded the rom update file fresh from the ASUS website, and I'm still ending up in the same place. Broken Android.
Just to clarify, when I download the original "UPDATELAUNCHER" file, my steps are to unzip that file, extract the zip file within, and rename that to EP_201_768_SDUPDATE.zip. Put that on the microSD card root, insert that into the TF700T, start in recovery (PWR+Vol down), select 'RECK' (I think that's what it reads) and hit Vol up, and it should take care of itself after that. Yes?
tifosi77 said:
Just to clarify, when I download the original "UPDATELAUNCHER" file, my steps are to unzip that file, extract the zip file within, and rename that to EP_201_768_SDUPDATE.zip. Put that on the microSD card root, insert that into the TF700T, start in recovery (PWR+Vol down), select 'RECK' (I think that's what it reads) and hit Vol up, and it should take care of itself after that. Yes?
Click to expand...
Click to collapse
Your card is FAT32 formatted?
Okay, I managed to miss the instruction to use the alternate method and so had not formatted the microSD to FAT32.
Formatted to FAT32, re-ran the steps and apparently the update took..... in part. I am no longer getting the same bevvy of 'Unfortunately [Google process] has stopped.' messages as I was before. But when I launch Google Play Store app, the 'Unfortunately...' message appears immediately. None of the other Google apps present this problem, but of course many of the 'problem' apps from a few weeks ago are not on the device by default. And with Play Store constantly crashing, there's no way for them to get on the device.
So the device works.... but no apps can be downloaded or updated.
Okay, I just did another factory reset. Can launch Play Store.... but no apps will update. I get an error saying "Update for [app] could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-7:AEC-7])" A trip to the Google Box indicates that this might be a problem on Google's end, and is account related. Si?
Okay, sorry to be shotgunning the thread..... the error message appears to be account-specific. I've signed in using a different Google account, and everything appears to be fine and dandy when using that account as the primary for the device. I've added the 'problem' account, and it seems to be going smoothly. Just updated something like 40-odd apps without incident.
Thanks for the help!

[Q] TF700 Stuck on Loading Screen

My Asus Transformer TF700 got stuck last night, and I can't start it since - it is stuck on the loading screen, where there is a spinning wheel under the Asus logo.
I tried factory resetting according to the following steps I found:
1) Holding the power + volume down buttons.
2) Navigating to the Wipe Data option using the volume down button.
3) Selecting and approving using the volume up button.
Then it said "Erasing" for a short period of time and restarted - back to the same loading screen.
Is there anything else I can do?
amitb83 said:
My Asus Transformer TF700 got stuck last night, and I can't start it since - it is stuck on the loading screen, where there is a spinning wheel under the Asus logo.
I tried factory resetting according to the following steps I found:
1) Holding the power + volume down buttons.
2) Navigating to the Wipe Data option using the volume down button.
3) Selecting and approving using the volume up button.
Then it said "Erasing" for a short period of time and restarted - back to the same loading screen.
Is there anything else I can do?
Click to expand...
Click to collapse
Are you pure stock?
No root, custom ROM, recovery?
berndblb said:
Are you pure stock?
No root, custom ROM, recovery?
Click to expand...
Click to collapse
Yeah, pure stock. Bought it almost two years ago and haven't made any modifications.
amitb83 said:
Yeah, pure stock. Bought it almost two years ago and haven't made any modifications.
Click to expand...
Click to collapse
Ok in that case your only option is to reflash the Asus firmware - provided you can still boot into recovery. But since you an get to the Wipe Data option in the bootloader, there's a good chance recovery still works.
The following is from Preatoriano's All-in-one guide from the General section , updated for current instructions:
1) Download the desired Asus stock firmware for your SKU (region) which would be 10.6.1.14.10 from Asus/support/downloads
2) Extract the .zip file somewere on your desktop (the result will be another .zip file,use it for step 3)
3) Rename the extracted archive to "EP201_768_SDUPDATE.zip" (without the " " and make sure file extensions are showing in Windows Explorer. You don't want to name the file EP_201_768_SDUPDATE.zip.zip) and upload it to a fat32 formatted MicroSD card
4) Insert the MicroSD card in your tablet and boot up by pressing Volume Down and POWER to get in to the bootloader menu. RCK should be flashing, push Vol Up to enter recovery.
The recovery should detect the sdupdate.zip and start to flash it. It probably reboots when it's finished, if it doesn't long press Power
Good luck
Hi, thanks for the reply.
I'm afraid this didn't seem to work. Could there be something I got wrong here?
- I downloaded the zip file here:
support.asus.com/Download.aspx?SLanguage=en&m=ASUS+Transformer+Pad+Infinity+TF700T&p=28&s=1 (can't post the link properly as a new user),
then selected Android and then the first option under Firmware (Version V10.6.1.14.10, 493MB, 2013.08.28 update).
- Extracted the zip file and renamed to EP201_768_SDUPDATE.zip (no double zip extension).
- Copied the file to a Micro SD card from an old Galaxy S2 phone, after formatting it.
- Inserted the SD card to the tablet, and pressed the power and volume down buttons until a menu appeared.
- Selected RCK using volume down.
What appears next is a brief "Installing System Update" message, and then a dead Android with the message "Error!" - which is what happened without the SD card as well.
Maybe the file should have been named something else or located within some folder?
More information regarding that menu:
At the upper left corner, the following text appears:
Android card hu-user bootloader <1.00 e> released by "WW_epad-10.6.1.14.10-20130801" A03
Key driver not found.. Booting OS
amitb83 said:
Hi, thanks for the reply.
I'm afraid this didn't seem to work. Could there be something I got wrong here?
- I downloaded the zip file here:
support.asus.com/Download.aspx?SLanguage=en&m=ASUS+Transformer+Pad+Infinity+TF700T&p=28&s=1 (can't post the link properly as a new user),
then selected Android and then the first option under Firmware (Version V10.6.1.14.10, 493MB, 2013.08.28 update).
- Extracted the zip file and renamed to EP201_768_SDUPDATE.zip (no double zip extension).
- Copied the file to a Micro SD card from an old Galaxy S2 phone, after formatting it.
- Inserted the SD card to the tablet, and pressed the power and volume down buttons until a menu appeared.
- Selected RCK using volume down.
What appears next is a brief "Installing System Update" message, and then a dead Android with the message "Error!" - which is what happened without the SD card as well.
Maybe the file should have been named something else or located within some folder?
More information regarding that menu:
At the upper left corner, the following text appears:
Android card hu-user bootloader <1.00 e> released by "WW_epad-10.6.1.14.10-20130801" A03
Key driver not found.. Booting OS
Click to expand...
Click to collapse
You have to download the firmware for your SKU or region! If you took the first version, you got the JP version which is for Japan :laugh:
You have to dwnld the WW (worldwide) version which is the second on the download page.
These files are signed and stock recovery checks that signature to make sure you install the correct SKU.
Follow the same steps with the correct firmware and it'll work
berndblb said:
You have to download the firmware for your SKU or region! If you took the first version, you got the JP version which is for Japan :laugh:
You have to dwnld the WW (worldwide) version which is the second on the download page.
These files are signed and stock recovery checks that signature to make sure you install the correct SKU.
Follow the same steps with the correct firmware and it'll work
Click to expand...
Click to collapse
Same behavior (an error message a couple of seconds after the "Installing System Update" comes up) when using the WW version
Is there any way to check if the SD card and the file were even recognized? Is it possible that the card isn't the right type somehow?.. (it's from a Galaxy S2 and it fits but feels a bit loose)
amitb83 said:
Same behavior (an error message a couple of seconds after the "Installing System Update" comes up) when using the WW version
Is there any way to check if the SD card and the file were even recognized? Is it possible that the card isn't the right type somehow?.. (it's from a Galaxy S2 and it fits but feels a bit loose)
Click to expand...
Click to collapse
Loose? You have to use your finger nail to push it in. You should clearly feel the spring load mechanism engage?
Card has to be fat32 formatted and update file not in any folder, top level of the card.
Is all that true?
berndblb said:
Loose? You have to use your finger nail to push it in. You should clearly feel the spring load mechanism engage?
Card has to be fat32 formatted and update file not in any folder, top level of the card.
Is all that true?
Click to expand...
Click to collapse
OK, that's a really weird one - although it really seemed to be the right type of card, I couldn't get it to "click in" properly no matter what.
So I ended up pushing it and holding it in while performing the reboot process - and it worked! Sat there for about five minutes without moving my finger, worried this might screw up the installation
Bottom line - the tablet seems alive and well now, thanks a lot for the help!
amitb83 said:
OK, that's a really weird one - although it really seemed to be the right type of card, I couldn't get it to "click in" properly no matter what.
So I ended up pushing it and holding it in while performing the reboot process - and it worked! Sat there for about five minutes without moving my finger, worried this might screw up the installation
Bottom line - the tablet seems alive and well now, thanks a lot for the help!
Click to expand...
Click to collapse
Phew! Makes me sweat just reading that! If your finger had slipped, you could have perma-bricked your tablet!!!
Kids - don't try this at home! :laugh:
But I'm glad you got it working again. End's well all swell... :highfive:

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